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IN-Gauge (by Frontline Performance Group)
4.8 (64 REVIEWS)
HT Score
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
IN-Gauge (by Frontline Performance Group)
Ranked 6 (out of 64) in Upselling Software
Hotel upsell and frontline performance platform that drives measurable revenue growth.
96% recommended by 62 hotels
Marriott, Jumeirah, Hilton & 59 others
Bell - AI powered product analyst
I analyzed all of Frontline Performance Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Frontline Performance Group's (FPG) software for its impactful training and analytics tools, which enhance upselling, track revenue performance, and foster team engagement. Particularly praised are the supportive and knowledgeable consultants who offer personalized assistance. However, some users note issues with the audit trail, system anomalies, and report accuracy. The system notably boosts revenue, optimizes upsells, and nurtures a competitive, motivated team environment.
Marriott, Jumeirah, Hilton & 59 others
Read their reviewsWhat Types of Hotels Frontline Performance Group is Popular For
Size
2 | Mid-Sized (50-99 room)
43 | Large (100-499 room)
19 | X-Large (500+ room)
Country
22 | United States
5 | United Arab Emirates
3 | Japan
3 | Egypt
3 | Spain
3 | Jordan
3 | India
2 | Morocco
2 | Saudi Arabia
2 | Trinidad and Tobago
2 | Malaysia
2 | Singapore
2 | Mexico
1 | Colombia
1 | Canada
1 | Virgin Islands, U.S.
1 | Vietnam
1 | Cayman Islands
1 | France
1 | Algeria
1 | Taiwan
1 | Czech Republic
1 | Qatar
Type
46 | Branded Hotels
40 | Luxury Hotels
31 | City Center Hotels
21 | Resorts
20 | Airport/Conference Hotels
19 | Boutiques
18 | Bed & Breakfast & Inns
11 | Limited Service & Budget Hotels
7 | Hostels
4 | Vacation Rentals & Villas
2 | RV Parks & Campgrounds
1 | Extended Stay & Serviced Apartments
Region
25 | North America
14 | Middle East
12 | Asia Pacific
5 | Europe
4 | Central America
3 | Africa
1 | South America
Category
64 | Upselling Software
Didn’t find what you were looking for?
What is Frontline Performance Group?
Founded in 1993 | Headquarters in Winter Park (United States) | 243 employees
IN-Gauge (by Frontline Performance Group) is a hospitality performance optimization system designed to enhance frontline team effectiveness in the hotel industry. It enables hoteliers to track and analyze real-time performance, set revenue targets, and automate incentive programs to align staff actions with financial goals. By integrating training and tools like Service 360° and CheckMax, IN-Gauge equips teams with the necessary skills and motivation to improve upsell revenue, boost average check size, and enhance guest experiences. The platform provides leadership with clear visibility into measurable results, optimizing operations and fostering team engagement.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Frontline Performance Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Frontline Performance Group Reviews Analyzed: 59
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Frontline Performance Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Frontline Performance Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Frontline Performance Group's Provided Description:
"<p>Frontline Performance Group (FPG) is a hospitality performance optimization platform that helps you drive incremental revenue by empowering your frontline teams to upsell with confidence and consistency. Through its IN-Gauge platform, you can track real-time performance, set revenue goals, and automate incentive programs that align staff behavior with property financial targets. With integrated training via Service 360° and F&B-focused tools like CheckMax, you equip your teams with the skills, accountability, and motivation needed to increase upsell revenue, boost average check size, and enhance the overall guest experience—all while giving leadership clear visibility into measurable results. Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last. FPG transforms front desk operations into profit centers for leading hospitality brands worldwide—including Hilton, Marriott, Accor, Hyatt and more—by elevating the performance of their frontline team, while enhancing guest satisfaction. In 2020, FPG acquired TSA Solutions to become the world leader in frontline training and technology. For nearly 30 years, FPG has generated billions in incremental revenue for our clients through a proven system of proprietary training and groundbreaking technology. The end result is higher earnings, increased property valuations, and an enhanced experience on both sides of the front desk—with engaged team members and happy guests.</p>"
FAQs
Capabilities
Revenue-Driven Upsell Engine
Revenue-Driven Upsell Engine
The IN-Gauge platform integrates with your PMS and operational systems to power a frontline sales program that drives incremental revenue through consistent upselling and cross-sell opportunities.
Dynamic Goal & Incentive Management
Dynamic Goal & Incentive Management
Configure and automate revenue goals and agent incentive plans to motivate frontline staff and align performance with property revenue objectives.
Frontline Performance Analytics
Frontline Performance Analytics
Track key performance indicators (KPIs), team progress, and revenue goals with real-time dashboards and reporting that help leaders make data-informed decisions.
Digital Learning & Training Library
Digital Learning & Training Library
Provide team members with continuous upskilling through Service 360° and IN-Gauge’s library of bite-sized videos, learning paths, and certification programs for both service excellence and revenue skills.
F&B Revenue Optimization Tools
F&B Revenue Optimization Tools
With CheckMax (Food & Beverage), empower restaurant and bar teams to upsell effectively, use leaderboards and goal tools, and improve guest satisfaction while increasing average check revenue.
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
Audit Trail
Upselling Software
Front Office and Revenue Managers can review, approve or deny all sales transactions from front desk associates
Goal Setting
Upselling Software
Set individual goals for front desk associates, as well as revenue goals for your entire property
Agent Incentive Plan
Upselling Software
Allows managers and leaders to setup incentive plans for front desk agents
e-Learning Library
Hospitality LMS
FPG’s Learning Management System (LMS) features hundreds of skill-focused e-Learning videos and courses focused on service improvement, upselling, service recovery, incremental ADR improvement and more. The platform enables hotels to train new hires quickly and more effectively.
Leaderboard
Business Intelligence
View a performance ranking of every front desk associate based on total revenue generated.
Frontline Performance Group Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, IN-Gauge (by Frontline Performance Group) is the #15 most trending product in the Upselling Software category (out of 64) and the #709 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFrontline Performance Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Frontline Performance Group Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Frontline Performance Group Case Studies
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References
"The new IN-Gauge platform has been wonderful to adjust to. It is extremely user friendly, and when I do have questions, Dina is always on hand to quickly respond to my questions and has been so helpful in coaching me to use this new platform to its full advantage. We have had such a wonderful partnership and my team is really embracing this new change. I look forward to where we can go in the future with this exciting new change!"
Shannon Lowe
Front of House Manager @
Waldorf Astoria Amsterdam
"Thank you so much for the continuing support before, during and after the pandemic. You were all very helpful and flexible in a changing environment and it was good to have you on our side when needed. Highly recommend FPG to any hotel as it indeed helps team members going for more, even those that said that they can’t upsell, or it is not the right time!"
Christoph Glaser
General Manager @
Suite Hotel Sofia
"We are grateful to have FPG as our upsell partner. Their team have been a great support, guiding and mentoring our managers to more effectively drive the team’s upsell performance. With their training, our team have become more skilled, confident and effective in upselling our guests. Furthermore their team have been a great support, guiding and mentoring our key managers to lead the team and consistently our upsell performance. Through this successful collaboration with FPG, the hotel has experienced strong growth in upsell conversion and incremental revenue generation. As a result our team was very proud to be recognized as upsell high-performers within our brand."
Timothy Parr
Director of Rooms @
Grand Hyatt Singapore
Featured Customers
Hotelier Rating
Looking for specific info?
10
Upselling
Night manager from 50-74 room Boutique in Marrakech (Morocco)
Verified
2 months ago
The coach demonstrated strong expertise and communicated the content in a clear and structured manner. The training was well organized, interactive, and relevant to our daily operations.
Morocco
Morocco
Night manager
Mid-Sized Hotel
10
Review
Guest experience from 50-74 room Boutique in Marrakech (Morocco)
Verified
2 months ago
To have more categories of the villas that will give more choice to our guests also we can prove our suits.
Morocco
Morocco
Guest experience
Mid-Sized Hotel
10
That was very informative
Night Supervisor from 500+ room Bed & Breakfast & Inn in Prague (Czech Republic)
Verified
3 months ago
That was very useful and informative. Also the speaker use a lot of examples, so everyone can understand the topic easily.
Czech Republic
Czech Republic
Night Supervisor
X-Large Hotel
10
Front desk agent training
GSA from 500+ room Branded Hotel in Boston (United States)
Verified
6 months ago
Training on how to present products in a way that highlights the benefits that relate to the individual guests. Also helped to improve the way the price is presented to the customer.
The presentation was great. The 4 hours was enough time without making the presentation feel dragged out or boring.
United States
United States
GSA
X-Large Hotel
10
Easy system with good partner which help to maximize revenue
General Manager from 100 to 199 room Boutique in Jeddah (Saudi Arabia)
Verified
8 months ago
Accessibility of the system and support from partner follow up on regular basis from your side and responds of any inquires by our team member.
Saudi Arabia
Saudi Arabia
General Manager
Large Hotel
10
All about FPG!
General Manager from 100 to 199 room Branded Hotel in Washington DC (United States)
Verified
2 years ago
FPG has been great for our hotel. The technology is great, super easy and resourceful, but it is the Success Consultants that really make the difference. Their attention and committement to our success is the real value! Specific recognition to Lauren Krummel whom has been an amazing partner and coach to our team.
United States
United States
General Manager
Large Hotel
10
Great partnership
Director of Rooms from 200 to 499 room Branded Hotel in Orlando (United States)
Verified
2 years ago
Speaking from a Director's the most valuable aspect for me is the customer service. I have had the pleasure of working with both Tyler and Lauren. Talk about amazing!! These two are fast to respond to any issues I encounter. Communication and monthly training is very much appreciated as they keep my team engaged and performing at a high level.
United States
United States
Director of Rooms
Large Hotel
10
GREAT ABLITY TO MAINTAIN AND ENHANCE OUR UPSELLING
aSSISTANT FRONT OFFICE MANAGER from 200 to 499 room Boutique in Mecca (Saudi Arabia)
Verified
2 years ago
KPI'S DAILY GAME PLEANE, AGENT GOAL MEASURES, ANALYSTIC REPORTS, AUDIT TRAIL, LEARNING TOOLS , ONE TWO ONE MONTHLY AND MID MONTH
Saudi Arabia
Saudi Arabia
aSSISTANT FRONT OFFICE MANAGER
Large Hotel
10
Sheraton Algiers
Front Office Manager from 200 to 499 room Boutique in Staoueli (Algeria)
Verified
2 years ago
Special thanks to Mourad Khamer, very helpful. Special thanks to Mourad Khamer, very helpful.Special thanks to Mourad Khamer, very helpful.
Algeria
Algeria
Front Office Manager
Large Hotel
10
Easy to work with
Front Office Manager from 200 to 499 room Branded Hotel in Tampa (United States)
Verified
2 years ago
Scott, Victoria, and Erin are friendly to work with and are always available 7 days a week to answer any questions and find solutions for any issues I may be having. One of the things I've enjoyed with In- gauge is the leaderboard, this allows for some healthy competition amongst the team.
United States
United States
Front Office Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Frontline Performance Group hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsFrontline Performance Group Integrations
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Support
Unverified
Frontline Performance Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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