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IN-Gauge (by Frontline Performance Group)
4.9 (275 REVIEWS)
HT Score
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
IN-Gauge (by Frontline Performance Group)
Ranked 3 (out of 65) in Upselling Software
Hotel frontline and food & beverage upsell solutions driving fast and sustainable revenue + performance growth.
98% recommended by 251 hotels
Marriott, Jumeirah, Hilton & 248 others
Bell - AI powered product analyst
I analyzed all of Frontline Performance Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Frontline Performance Group is viewed as a revenue-focused upselling platform that helps hotels grow room upgrade and ancillary sales while keeping front office teams motivated and accountable. Reviewers consistently praise its tracking, audit trail, coaching, and training tools for improving conversion, guest experience, and performance visibility, but note gaps in PMS integration, reporting flexibility, mobile usability, and speed.
Marriott, Jumeirah, Hilton & 248 others
Read their reviewsWhat Types of Hotels Frontline Performance Group is Popular For
Size
13 | Mid-Sized (50-99 room)
195 | Large (100-499 room)
66 | X-Large (500+ room)
Country
75 | United States
32 | United Arab Emirates
13 | Saudi Arabia
11 | China
10 | Mexico
9 | Taiwan
8 | Indonesia
7 | Qatar
7 | France
7 | Colombia
7 | Morocco
6 | Jordan
6 | Thailand
5 | Singapore
5 | Japan
5 | Spain
4 | Portugal
4 | Malaysia
4 | Canada
4 | Egypt
3 | Vietnam
3 | India
2 | Costa Rica
2 | Germany
2 | Panama
2 | Croatia
2 | Netherlands
2 | Kuwait
2 | Trinidad and Tobago
2 | Puerto Rico
1 | Korea, South
1 | Italy
1 | Brazil
1 | Cayman Islands
1 | Georgia
1 | Switzerland
1 | Serbia
1 | Virgin Islands, U.S.
1 | Kazakhstan
1 | Austria
1 | Hong Kong
1 | Turks and Caicos Islands
1 | New Zealand
1 | Tunisia
1 | Argentina
1 | Algeria
1 | Oman
1 | Bahrain
1 | Czech Republic
1 | Monaco
Type
177 | Branded Hotels
134 | Luxury Hotels
99 | Resorts
94 | City Center Hotels
77 | Airport/Conference Hotels
65 | Boutique Hotels
46 | Bed & Breakfast & Inns
27 | Limited Service & Budget Hotels
20 | Hostels
11 | Extended Stay & Serviced Apartments
10 | Vacation Rentals & Villas
8 | RV Parks & Campgrounds
6 | Casinos
3 | Motels
Region
89 | North America
66 | Middle East
58 | Asia Pacific
28 | Europe
13 | South America
9 | Africa
7 | Central America
1 | Oceania
Category
274 | Upselling Software
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What is Frontline Performance Group?
Founded in 1993 | Headquarters in Winter Park (United States) | 243 employees
IN-Gauge (by Frontline Performance Group) is a hospitality performance optimization platform designed for hoteliers to enhance revenue through targeted upselling and team engagement. It integrates seamlessly with property management systems (PMS) to provide real-time tracking of revenue performance and automate incentive programs. Ideal for all levels of hospitality service, it empowers frontline teams with training and analytics tools, aligning staff behavior with financial goals. The platform also supports CheckMax for optimizing food and beverage revenue, using AI and training to drive better results and set performance goals.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Frontline Performance Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Frontline Performance Group Reviews Analyzed: 171
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Frontline Performance Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Frontline Performance Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Frontline Performance Group's Provided Description:
"Frontline Performance Group (FPG) is a hospitality performance optimization solution that for 30 years, has helped hotels of all types, including top brands like Marriott, Hilton, and Hyatt, drive incremental revenue by empowering and incentivizing frontline teams to upsell with confidence and consistency. FPG’s IN-Gauge platform integrates with PMS systems so users can track real-time performance, set revenue goals, audit transactions, and automate incentive programs that align staff behavior with property financial targets. With integrated digital training and a framework that impacts all levels of hospitality service—from above-property leaders to front desk managers and agents—FPG has remained a global force for TrevPAR growth. The IN-Gauge platform also supports CheckMax, FPG’s revenue optimizing solution for food & beverage. CheckMax combines AI-backed technology with service-first digital training to provide actionable insights that can help hotel dining and restaurants set goals and drive better results. CheckMax’s AI-automated capability also adapts to meet individual operational needs and objectives."
FAQs
Capabilities
Turn Every Guest Interaction into Revenue
Turn Every Guest Interaction into Revenue
IN-Gauge integrates with your PMS and operational systems to help frontline teams consistently capture upsell and cross-sell opportunities. The platform provides real-time performance data, goal tracking, and actionable insights that empower staff to drive incremental revenue while enhancing the guest experience.
Incentivize Teams With Smart KPI Goals
Incentivize Teams With Smart KPI Goals
IN-Gauge makes it easy to set KPI goals and incentives that motivate teams. Staff gets access to real-time KPIs, performance metrics, and coaching insights, helping them identify upsell opportunities and improve results. Managers track progress, launch incentives such as bonuses and competitions, and recognize top performers in one place. With live leaderboards and transparent metrics, teams stay engaged, accountable, and focused on driving incremental revenue and better guest experiences.
Track Every Upsell with the Audit Trail
Track Every Upsell with the Audit Trail
The Audit Trail in IN-Gauge provides full transparency over upselling transactions by pulling data directly from the hotel’s PMS. Managers can easily review transactions by status: approved, denied, errors, or locked, ensuring accuracy in KPIs, agent commissions, and reporting. The tool also highlights missing or unmatched data and recommends corrections, allowing leaders to quickly resolve issues and apply rules for future transactions. This centralized visibility simplifies auditing, improves accountability, and supports more informed operational decisions.
Access E-Learning to Drive Service, Sales, and Retention
Access E-Learning to Drive Service, Sales, and Retention
Provide team members with continuous upskilling through IN-Gauge’s digital library that provides bite-sized videos, learning paths, and certification programs for both service excellence and career opportunities.
Gamify Performance To Motivate Teams
Gamify Performance To Motivate Teams
IN-Gauge leaderboards create friendly competition by ranking front desk agents based on real-time performance. Teams can see how they compare against colleagues, celebrate top performers, and stay motivated to improve results. Managers gain clear visibility into who is excelling and who may need additional coaching. By combining recognition, transparency, and competition, leaderboards help drive engagement, strengthen team culture, and increase upsell performance across the property.
Drive Food&Bev Revenue With CheckMax
Drive Food&Bev Revenue With CheckMax
With FPG’s food & beverage solution, CheckMax, hotels empower restaurant and bar teams to upsell effectively through goal setting, gamified leaderboards, bite-sized training, and AI-driven insights, boosting revenue per guest, increasing average check value, and enhancing guest satisfaction.
Make Actionable Decisions With AI Insights & Analytics
Make Actionable Decisions With AI Insights & Analytics
IN-Gauge gives leaders instant visibility into frontline performance with powerful, real-time dashboards and reporting, along with AI insights and training recommendations to maximize the upselling process. Managers can identify opportunities, coach teams more effectively, and make faster, data-driven decisions that drive incremental revenue, improve accountability, and elevate the overall guest experience.
Build a Culture of Recognition With Team Feed
Build a Culture of Recognition With Team Feed
Our Team Feed empowers front desk teams to share wins, celebrate successes, and gain recognition within a motivating, connected community.
Personalized Dashboard Views
Personalized Dashboard Views
FPG’s IN-Gauge platform offers role-based dashboards, allowing front desk agents, managers, and portfolio owners the insights they need to support frontline execution while delivering powerful top-down visibility across the organization.
Access Experienced Customer Support
Access Experienced Customer Support
A dedicated Customer Success Consultant for our Front Desk Solutions will provide operational best practices and consistent remote support to drive results to your bottom line.
Features
Offer Delivery
4/5 features
Offers & Merchandising
4/5 features
Operations & Fulfillment
4/5 features
Performance & Control
4/5 features
Available Add-ons & Modules
On-Site Workshops
Upselling Software
Schedule on-site workshops with FPG, delivered to be engaging, interactive, and most importantly, impactful to learn our tried and true upselling method for the front desk team. Sessions are filled with hands-on activities and role playing. Customized for the clients to gain skills for a lifetime.
Food & Bev Revenue Optimization Solution
Upselling Software
With FPG’s food & beverage solution, CheckMax, hotels empower restaurant and bar teams to upsell effectively through goal setting, gamified leaderboards, bite-sized training, and AI-driven actionable insights, boosting revenue per guest, increasing average check value, and enhancing guest satisfaction.
Built-In E-Learning Library
Upselling Software
Leaders and team-members can access hundreds of bite-sized videos, learning paths, and leadership certifications in the IN-Gauge e-learning library for continuous skill improvement. Learn on the app anywhere, anytime.
Frontline Performance Group Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, IN-Gauge (by Frontline Performance Group) is the #3 most trending product in the Upselling Software category (out of 65) and the #73 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFrontline Performance Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Frontline Performance Group Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Frontline Performance Group Case Studies
How FPG Helped Anantara Ubud Bali Achieve the #1 RevPAR Ranking in Asia
Millennium Place Marina In Dubai Generates AED 5m in Incremental Revenue With FPG
COURTYARD BY MARRIOTT SEMINYAK BALI ACHIEVES +6% REVPAR GROWTH WITH FPG
Seminyak (Bali)
The Regency Hotel Kuwait Ranks #1 In Regional Performance With FPG
Al-Bidea (Kuwait)
References
"Since joining the program, our hotel has delivered consistently strong results, with Room RevPAR impact increasing from +1.20% in 2019 to +4.93% in 2025. We were also ranked #1 among all Millennium FPG partner properties in the Middle East and Africa for RevPAR impact, incremental revenue and conversion rate. FPG has enabled a standardized upselling process while improving guest satisfaction, operational efficiency and team confidence. The platform is very user-friendly for our ambassadors and provides strong training, real-time insights and motivation that help drive consistent performance and higher upsell revenue."
Rakesh Kumar
Director of Front Office @
"The new IN-Gauge platform has been wonderful to adjust to. It is extremely user friendly, and when I do have questions, Dina is always on hand to quickly respond to my questions and has been so helpful in coaching me to use this new platform to its full advantage. We have had such a wonderful partnership and my team is really embracing this new change. I look forward to where we can go in the future with this exciting new change!"
Shannon Lowe
Front of House Manager @
Waldorf Astoria Amsterdam
"Thank you so much for the continuing support before, during and after the pandemic. You were all very helpful and flexible in a changing environment and it was good to have you on our side when needed. Highly recommend FPG to any hotel as it indeed helps team members going for more, even those that said that they can’t upsell, or it is not the right time!"
Christoph Glaser
General Manager @
Suite Hotel Sofia
"We are grateful to have FPG as our upsell partner. Their team have been a great support, guiding and mentoring our managers to more effectively drive the team’s upsell performance. With their training, our team have become more skilled, confident and effective in upselling our guests. Furthermore their team have been a great support, guiding and mentoring our key managers to lead the team and consistently our upsell performance. Through this successful collaboration with FPG, the hotel has experienced strong growth in upsell conversion and incremental revenue generation. As a result our team was very proud to be recognized as upsell high-performers within our brand."
Timothy Parr
Director of Rooms @
Grand Hyatt Singapore
Featured Customers
Hotelier Rating
Looking for specific info?
10
Team engagement that drives more revenue — if integration were smoother
Assistant general manager from 200 to 499 room Bed & Breakfast & Inn in Charleston (United States)
Verified
2 days ago
My Customer Success consultant Laura. She is wonderful!! Also, FPG helps me to keep my team engaged which bring in more revenue for our hotel. The incentive and the friendly competition is great for my team.
United States
United States
Assistant general manager
Large Hotel
10
Boosts revenue and guest experience, with room for simpler reporting
Rooms Division Manager from 200 to 499 room Branded Hotel in Chia (Italy)
Verified
2 days ago
Frontline Performance Group provides valuable support in monitoring guest engagement and revenue opportunities, helping teams focus on upselling and service excellence. The platform is intuitive, easy to use, and provides clear performance indicators that promote both individual accountability and team success. Gintare is extremely supporti...
Italy
Italy
Rooms Division Manager
Large Hotel
10
Great support and IT tools — a bit task-heavy when busy
RDM from 200 to 499 room Boutique in Loule (Portugal)
Verified
2 days ago
Great People, unique support and IT tools to organise, manage and optimise sales.
The support is also very special. Always there.
Portugal
Portugal
RDM
Large Hotel
10
Valuable training and support — but performance tracking is clunky
Asst. Director of front office from 500+ room Branded Hotel in New York City (United States)
Verified
3 days ago
They provide valuable training, consistent support, and helpful guidance that enable us to improve our performance and successfully achieve our set goals.
United States
United States
Asst. Director of front office
X-Large Hotel
10
Clear upselling visibility — but cloud integration needs work
Front Office Manager from 200 to 499 room Branded Hotel in Sao Paulo (Brazil)
Verified
3 days ago
It's easy to see your upselling pace, how much the team has achieved and how much is missing. Also, we can track easily our best-selling products.
Brazil
Brazil
Front Office Manager
Large Hotel
10
Daily upselling results that help associates improve — if cutoff dates were more flexible
Front Office Manager from 200 to 499 room City Center Hotel in Hanoi (Vietnam)
Verified
3 days ago
Associates can see their upselling result daily compare with the others as well as with the upselling training can improve their skills.
Vietnam
Vietnam
Front Office Manager
Large Hotel
10
Simple, user-friendly dashboard with room for more alerts
Director of Front Office from 200 to 499 room Branded Hotel in Portland (United States)
Verified
4 days ago
Very simple and easy to use. The dashboard is very user friendly and narrows down all the information you need to make a decision, change and celebrate team accomplishments. Laura is great and always available to support us.
United States
United States
Director of Front Office
Large Hotel
9
User-friendly tools that improve team performance — reports can be overwhelming
Guest services agent from 200 to 499 room City Center Hotel in Amsterdam (Netherlands)
Verified
4 days ago
How user-friendly and practical the platform is. It provides useful tools and resources that help improve team performance, track results, and identify opportunities for growth.
Netherlands
Netherlands
Guest services agent
Large Hotel
9
Easy upsell overview and team training — reports could be faster and more detailed
Assist. FO Manager from 200 to 499 room Branded Hotel in Hoofddorp (Netherlands)
Verified
4 days ago
Easy tool to have an overview about upsell and a platform to train the team new techniques to boost sales.
Netherlands
Netherlands
Assist. FO Manager
Large Hotel
10
Easy to use with a helpful team — needs more updates and customization
FO senior Supervisor from 200 to 499 room Boutique in Tbilisi (Georgia)
Verified
4 days ago
First of all, the system is comfortable and easy. The team is very helpful and always ready to assist in the short time.
Georgia
Georgia
FO senior Supervisor
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Frontline Performance Group hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsNews
Frontline Performance Group
5 months ago
How FPG Helped Anantara Ubud Bali Achieve the #1 RevPAR Ranking in Asia
Frontline Performance Group
6 months ago
Millennium Place Marina In Dubai Generates AED 5m in Incremental Revenue With FPG
Frontline Performance Group
7 months ago
COURTYARD BY MARRIOTT SEMINYAK BALI ACHIEVES +6% REVPAR GROWTH WITH FPG
Frontline Performance Group
7 months ago
The Regency Hotel Kuwait Ranks #1 In Regional Performance With FPG
Frontline Performance Group
3 years ago
Top 5 Benefits of a Paid Upgrade Program
Frontline Performance Group
3 years ago
FPG Acquires TSA Solutions
Frontline Performance Group Integrations
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Support
Unverified
Frontline Performance Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Verified
0 seconds ago
Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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