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Ranked #10 out of 61 in Upselling Software
Frontline Performance Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreIN-Gauge (by Frontline Performance Group) Overview
IN-Gauge (by Frontline Performance Group) Overview
Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last. FPG transforms front desk operations into profit centers for leading hospitality brands worldwide—including Hilton, Marriott, Accor, Hyatt and more—by elevating the performance of their frontline team, while enhancing guest sati...
About Frontline Performance Group View website
Founded in 1993 | Headquarters in Winter Park United States | 243 employeesFrontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results that ...
What customers love about IN-Gauge (by Frontline Performance Group)
Front Office Manager
Dimitri our Guide amazing and professional the way he make coaching easy and allways helpfull and give new ideas to imprvoce
Director of Rooms
FPG has a great team and we enjoy working with their consultants. Particularly the on site training has been really helpful and impactful on our team's performance.
Front Office Manager
- The training center has many useful topics and videos. - The In-gauge system is offering an automated system for everything which an added value. Last point, I would like personally to thank Mr Youssef Khaled for his d...
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References & testimonials

We are grateful to have FPG as our upsell partner. Their team have been a great support, guiding and mentoring our managers to more effectively drive the team’s upsell performance. With their traini...
Thank you so much for the continuing support before, during and after the pandemic. You were all very helpful and flexible in a changing environment and it was good to have you on our side when needed...
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Active Markets
- North America
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- United States of America
- United Arab Emirates
- Singapore
- Egypt
- Spain
- Jordan
- Mexico
- Virgin Islands, U.S.
- Colombia
March 05, 2023
IN-Gauge (by Frontline Performance Group) Review: In gauge is a great programme to help achieve hotel targerts,the learning management system extremely very use...
Front Office Supervisor from Resorts in Sweimeh (Jordan)
What do you like most?
Improves property performance and generates more incentive opportunity for my team ,creates interdepartmental collaboration and increase brand loyalty ,the learning management system is extremely very use...
What do you dislike or think could be improved?
Everything is great,if you can add more resources to be add it in the learning management system. Great job FPG team
March 03, 2023
IN-Gauge (by Frontline Performance Group) Review: Fpg upsell, very beneficial, helps with general guest experience and increase revenue.
Duty Manager from Branded Hotels in Toronto (Canada)
What do you like most?
Make upselling easier. Always available for help. increase our revenue. It also helps us to improve our on property guest experience.
What do you dislike or think could be improved?
More on site visits to the hotel. Suggest more ways our obtaining revenue, like packages. upgrade platform for agents to have more access to training material.
February 28, 2023
IN-Gauge (by Frontline Performance Group) Review: Scalable Hotel Technology Platform, Bringing the best out of the team potential.
Rooms Division Manager from City Center Hotels in Singapore (Singapore)
What do you like most?
It helps the team to better manage additional revenue and yield more intelligently and efficiently Leverage the power of data to optimise total revenue potential. Maximise room type occupancy while protec...
What do you dislike or think could be improved?
All is good and the team is positive about the upselling software. Daily they will explore the app and revenue matrix
February 28, 2023
IN-Gauge (by Frontline Performance Group) Review: Excellent strategies and service.
Director of Rooms Division from Resorts in Cartagena de Indias (Colombia)
What do you like most?
Excellent strategies and support to the team to achieve goals and increase revenues. skilled and experienced professionals who bring a lot to the team.
What do you dislike or think could be improved?
They used to visit the property in person, which I think is very important for follow-up and support, but virtually is not the same.
February 24, 2023
IN-Gauge (by Frontline Performance Group) Review: Great Parternership
Director of Operations. from Luxury Hotels in (Virgin Islands, U.S.)
What do you like most?
From the start, the support and training and follow-up has been just amazing. The training has been outstanding and the Follow up has been first class.
What do you dislike or think could be improved?
At this time here is nothing that I can think of could be improved upon. We look forward to the tool and its great reports that allows us to share the performance of our team with leadership and ownership...
February 24, 2023
IN-Gauge (by Frontline Performance Group) Review: Upsell Mentorship
Front Office Manager from Luxury Hotels in Singapore (Singapore)
What do you like most?
Creative ideas with clear guidance and objectives which made it easier to execute. It also helped to broaden my knowledge of and be able to drive the result.
What do you dislike or think could be improved?
Im generally satisfied in fact, not that I can think of as of the moment. In fact, looking forward for more opportunities and sessions to further elevate my learnings
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Cluster Front Office Manager
The weekly calls are something I am very much happy about. The availability and the support I received from Mr. Jose is to notch.