Canary Upsells is the complete upselling tool for hotels that immediately increases revenues.
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IN-Gauge (by Frontline Performance Group)
4.8 (59 REVIEWS)
HT Score
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
IN-Gauge (by Frontline Performance Group)
Ranked 6 (out of 64) in Upselling Software
Improve Revenue, Drive Better Service, and Attract Top Talent
96% recommended by 55 hotels
Frontline Performance Group is popular in United States of America with 21 hoteliers leaving an average rating of 95%.
Bell - AI powered product analyst
I analyzed all of Frontline Performance Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Frontline Performance Group's (FPG) software for its impactful training and analytics tools, which enhance upselling, track revenue performance, and foster team engagement. Particularly praised are the supportive and knowledgeable consultants who offer personalized assistance. However, some users note issues with the audit trail, system anomalies, and report accuracy. The system notably boosts revenue, optimizes upsells, and nurtures a competitive, motivated team environment.
What Types of Hotels Frontline Performance Group is Popular For
Size
13 | Large (75-199 room)
46 | X-Large (200+ room)
Country
21 | United States of America
5 | United Arab Emirates
3 | Japan
3 | Egypt
3 | Spain
3 | Jordan
3 | India
2 | Mexico
2 | Singapore
2 | Trinidad and Tobago
2 | Malaysia
1 | Saudi Arabia
1 | Qatar
1 | Algeria
1 | France
1 | Vietnam
1 | Canada
1 | Colombia
1 | Virgin Islands, U.S.
1 | Cayman Islands
1 | Taiwan
Type
42 | Branded Hotels
33 | Luxury Hotels
27 | City Center Hotels
18 | Resorts
17 | Airport/Conference Hotels
14 | Bed & Breakfast & Inns
13 | Boutiques
9 | Limited Service & Budget Hotels
6 | Hostels
1 | RV Parks & Campgrounds
Region
24 | North America
13 | Middle East
12 | Asia Pacific
4 | Europe
4 | Central America
1 | South America
1 | Africa
Category
59 | Upselling Software
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What is Frontline Performance Group?
Founded in 1993 | Headquarters in Winter Park (United States) | 243 employees
IN-Gauge (by Frontline Performance Group) is a comprehensive upselling and performance management platform specifically designed for the hospitality industry. It provides hoteliers with impactful training and detailed analytics tools to enhance upselling opportunities, track revenue performance effectively, and foster team engagement. This platform serves as an integrated solution to transform front desk operations into significant revenue channels. By using IN-Gauge, hoteliers can optimize their revenue strategies, closely monitor performance metrics, and maintain a motivated, competitive team environment, making it invaluable for enhancing both profitability and guest satisfaction in day-to-day business operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Frontline Performance Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Frontline Performance Group Reviews Analyzed: 59
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Frontline Performance Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Frontline Performance Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Frontline Performance Group's Provided Description:
"Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last. FPG transforms front desk operations into profit centers for leading hospitality brands worldwide—including Hilton, Marriott, Accor, Hyatt and more—by elevating the performance of their frontline team, while enhancing guest satisfaction. In 2020, FPG acquired TSA Solutions to become the world leader in frontline training and technology. For nearly 30 years, FPG has generated billions in incremental revenue for our clients through a proven system of proprietary training and groundbreaking technology. The end result is higher earnings, increased property valuations, and an enhanced experience on both sides of the front desk—with engaged team members and happy guests."
FAQs
Capabilities
Frontline Performance Group doesn’t have any benefits or use cases available
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
Audit Trail
Upselling Software
Front Office and Revenue Managers can review, approve or deny all sales transactions from front desk associates
Goal Setting
Upselling Software
Set individual goals for front desk associates, as well as revenue goals for your entire property
Agent Incentive Plan
Upselling Software
Allows managers and leaders to setup incentive plans for front desk agents
e-Learning Library
Upselling Software
FPG’s Learning Management System (LMS) features hundreds of skill-focused e-Learning videos and courses focused on service improvement, upselling, service recovery, incremental ADR improvement and more. The platform enables hotels to train new hires quickly and more effectively.
Leaderboard
Upselling Software
View a performance ranking of every front desk associate based on total revenue generated.
Frontline Performance Group Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, IN-Gauge (by Frontline Performance Group) is the #12 most trending product in the Upselling Software category (out of 64) and the #610 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFrontline Performance Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Frontline Performance Group Pricing
Pricing Available By Request
Frontline Performance Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
10
All about FPG!
General Manager from 100 to 199 room Branded Hotel in Washington DC (United States of America)
Verified
18 months ago
FPG has been great for our hotel. The technology is great, super easy and resourceful, but it is the Success Consultants that really make the difference. Their attention and committement to our success is the real value! Specific recognition to Lauren Krummel whom has been an amazing partner and coach to our team.
United States of America
United States of America
General Manager
Large Hotel
10
Great partnership
Director of Rooms from 200 to 499 room Branded Hotel in Orlando (United States of America)
Verified
18 months ago
Speaking from a Director's the most valuable aspect for me is the customer service. I have had the pleasure of working with both Tyler and Lauren. Talk about amazing!! These two are fast to respond to any issues I encounter. Communication and monthly training is very much appreciated as they keep my team engaged and performing at a high level.
United States of America
United States of America
Director of Rooms
X-Large Hotel
10
GREAT ABLITY TO MAINTAIN AND ENHANCE OUR UPSELLING
aSSISTANT FRONT OFFICE MANAGER from 200 to 499 room Boutique in Mecca (Saudi Arabia)
Verified
2 years ago
KPI'S DAILY GAME PLEANE, AGENT GOAL MEASURES, ANALYSTIC REPORTS, AUDIT TRAIL, LEARNING TOOLS , ONE TWO ONE MONTHLY AND MID MONTH
Saudi Arabia
Saudi Arabia
aSSISTANT FRONT OFFICE MANAGER
X-Large Hotel
10
Sheraton Algiers
Front Office Manager from 200 to 499 room Boutique in Staoueli (Algeria)
Verified
2 years ago
Special thanks to Mourad Khamer, very helpful. Special thanks to Mourad Khamer, very helpful.Special thanks to Mourad Khamer, very helpful.
Algeria
Algeria
Front Office Manager
X-Large Hotel
10
Easy to work with
Front Office Manager from 200 to 499 room Branded Hotel in Tampa (United States of America)
Verified
2 years ago
Scott, Victoria, and Erin are friendly to work with and are always available 7 days a week to answer any questions and find solutions for any issues I may be having. One of the things I've enjoyed with In- gauge is the leaderboard, this allows for some healthy competition amongst the team.
United States of America
United States of America
Front Office Manager
X-Large Hotel
9
FPG Experience
Area Resv Manager from 500+ room Branded Hotel in Long Beach (United States of America)
Verified
2 years ago
I find the software easy to us and always get thorough responses to my questions. Great customer service, easy to get in contact with.
United States of America
United States of America
Area Resv Manager
X-Large Hotel
9
A great joy!
Director of Front Office from 100 to 199 room Boutique in New York City (United States of America)
Verified
2 years ago
The team if very flexible with accommodating my busy operations schedule. Victoria has held our hand since the beginning. They are extremely helpful and always looking to provide us ways to improve our product.
United States of America
United States of America
Director of Front Office
Large Hotel
10
Thank you!
Assistant Director of Operations from 100 to 199 room Branded Hotel in Park City (United States of America)
Verified
2 years ago
Scott Roof and his team are simply phenomenal! Always so eager to assist. You can feel the passion they have and for the clients using their systems. I personally have worked with scott and his team and have been so thankful for thier services, truly top tier.
United States of America
United States of America
Assistant Director of Operations
Large Hotel
5
Audit Trail
Front Office Manager from 200 to 499 room Branded Hotel in Coral Gables (United States of America)
Verified
2 years ago
the system in general is User friendly for Hosts and agents, not for managers. It is colorful and easy to read. It provides property goal status and good videos to train
United States of America
United States of America
Front Office Manager
X-Large Hotel
7
Using the Upselling software to track products has improved our revenue. The hosts are able to log in and view the products, their goal, their actual upsell and how far they are from achieving their monthly goal. This serves a motivator for the team.
Front Office Manager from 500+ room Branded Hotel in Houston (United States of America)
Verified
2 years ago
The system tracks our products and allows us to know how far or close we are to our goal. Being able to compare our monthly revenue from upsell is amazing and helps to set higher or lower goal each month. We are able to interact with the team and send motivational notes, recognition as well as goal for the day. I also enjoy the quick respon...
United States of America
United States of America
Front Office Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
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Frontline Performance Group hasn’t been recommended by any experts or partners yet
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Support
Unverified
Frontline Performance Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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