IN-Gauge (by Frontline Performance Group)
4.8 (58 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
IN-Gauge (by Frontline Performance Group)
Ranked 7 (out of 62) in Upselling Software
Improve Revenue, Drive Better Service, and Attract Top Talent
96% recommended by 54 hotels
Frontline Performance Group is popular in United States of America with 20 hoteliers leaving an average rating of 20.
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, IN-Gauge (by Frontline Performance Group) is the #6 most trending product in the Upselling Software category (out of 62) and the #246 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFrontline Performance Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About IN-Gauge (by Frontline Performance Group)
Founded in 1993 | Headquarters in Winter Park (United States) | 243 employees
Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last.
FPG transforms front desk operations into profit centers for leading hospitality brands worldwide—including Hilton, Marriott, Accor, Hyatt and more—by elevating the performance of their frontline team, while enhancing guest satisfaction. In 2020, FPG acquired TSA Solutions to become the world leader in frontline training and technology.
For nearly 30 years, FPG has generated billions in incremental revenue for our clients through a proven system of proprietary training and groundbreaking technology. The end result is higher earnings, increased property valuations, and an enhanced experience on both sides of the front desk—with engaged team members and happy guests.
Capabilities
Frontline Performance Group doesn’t have any benefits or use cases available
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
Audit Trail
Upselling Software
Front Office and Revenue Managers can review, approve or deny all sales transactions from front desk associates
Goal Setting
Upselling Software
Set individual goals for front desk associates, as well as revenue goals for your entire property
Agent Incentive Plan
Upselling Software
Allows managers and leaders to setup incentive plans for front desk agents
e-Learning Library
Upselling Software
FPG’s Learning Management System (LMS) features hundreds of skill-focused e-Learning videos and courses focused on service improvement, upselling, service recovery, incremental ADR improvement and more. The platform enables hotels to train new hires quickly and more effectively.
Leaderboard
Upselling Software
View a performance ranking of every front desk associate based on total revenue generated.
Pricing
Pricing Available By Request
Frontline Performance Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
How many rooms does your hotel have?
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Success Stories
Frontline Performance Group doesn’t have any case studies available
References
"The new IN-Gauge platform has been wonderful to adjust to. It is extremely user friendly, and when I do have questions, Dina is always on hand to quickly respond to my questions and has been so helpful in coaching me to use this new platform to its full advantage. We have had such a wonderful partnership and my team is really embracing this new change. I look forward to where we can go in the future with this exciting new change!"
Shannon Lowe
Front of House Manager @
Waldorf Astoria Amsterdam
"Thank you so much for the continuing support before, during and after the pandemic. You were all very helpful and flexible in a changing environment and it was good to have you on our side when needed. Highly recommend FPG to any hotel as it indeed helps team members going for more, even those that said that they can’t upsell, or it is not the right time!"
Christoph Glaser
General Manager @
Hilton Sofia
"We are grateful to have FPG as our upsell partner. Their team have been a great support, guiding and mentoring our managers to more effectively drive the team’s upsell performance. With their training, our team have become more skilled, confident and effective in upselling our guests. Furthermore their team have been a great support, guiding and mentoring our key managers to lead the team and consistently our upsell performance. Through this successful collaboration with FPG, the hotel has experienced strong growth in upsell conversion and incremental revenue generation. As a result our team was very proud to be recognized as upsell high-performers within our brand."
Timothy Parr
Director of Rooms @
Grand Hyatt Singapore
Featured Customers
Popularity by Segment
Size
12 | Large (75-199 room)
46 | X-Large (200+ room)
Country
20 | United States of America
5 | United Arab Emirates
3 | Japan
3 | Egypt
3 | Spain
3 | Jordan
3 | India
2 | Mexico
2 | Singapore
2 | Trinidad and Tobago
2 | Malaysia
1 | Saudi Arabia
1 | Qatar
1 | Algeria
1 | France
1 | Vietnam
1 | Canada
1 | Colombia
1 | Virgin Islands, U.S.
1 | Cayman Islands
1 | Taiwan
Type
36 | Branded Hotels
26 | Luxury Hotels
13 | City Center Hotels
13 | Resorts
4 | Airport/Conference Hotels
4 | Hostels
1 | Bed & Breakfast & Inns
1 | Boutiques
1 | RV Parks & Campgrounds
Region
23 | North America
13 | Middle East
12 | Asia Pacific
4 | Europe
4 | Central America
1 | South America
1 | Africa
Category
58 | Upselling Software
Hotelier Rating
10
Great partnership
Director of Rooms from 200 to 499 room Branded Hotel in Orlando (United States of America)
Verified
9 days ago
Speaking from a Director's the most valuable aspect for me is the customer service. I have had the pleasure of working with both Tyler and Lauren. Talk about amazing!! These two are fast to respond to any issues I encounter. Communication and monthly training is very much appreciated as they keep my team engaged and performing at a high level.
United States of America
United States of America
Director of Rooms
X-Large Hotel
10
GREAT ABLITY TO MAINTAIN AND ENHANCE OUR UPSELLING
aSSISTANT FRONT OFFICE MANAGER from 200 to 499 room Luxury Hotel in مكة المكرمة (Saudi Arabia)
Verified
1 months ago
KPI'S DAILY GAME PLEANE, AGENT GOAL MEASURES, ANALYSTIC REPORTS, AUDIT TRAIL, LEARNING TOOLS , ONE TWO ONE MONTHLY AND MID MONTH
Saudi Arabia
Saudi Arabia
aSSISTANT FRONT OFFICE MANAGER
X-Large Hotel
10
Sheraton Algiers
Front Office Manager from 200 to 499 room Branded Hotel in Staoueli (Algeria)
Verified
1 months ago
Special thanks to Mourad Khamer, very helpful. Special thanks to Mourad Khamer, very helpful.Special thanks to Mourad Khamer, very helpful.
Algeria
Algeria
Front Office Manager
X-Large Hotel
10
Easy to work with
Front Office Manager from 200 to 499 room Branded Hotel in Tampa (United States of America)
Verified
2 months ago
Scott, Victoria, and Erin are friendly to work with and are always available 7 days a week to answer any questions and find solutions for any issues I may be having. One of the things I've enjoyed with In- gauge is the leaderboard, this allows for some healthy competition amongst the team.
United States of America
United States of America
Front Office Manager
X-Large Hotel
9
FPG Experience
Area Resv Manager from 500+ room Branded Hotel in Long Beach (United States of America)
Verified
2 months ago
I find the software easy to us and always get thorough responses to my questions. Great customer service, easy to get in contact with.
United States of America
United States of America
Area Resv Manager
X-Large Hotel
9
A great joy!
Director of Front Office from 100 to 199 room Branded Hotel in New York (United States of America)
Verified
2 months ago
The team if very flexible with accommodating my busy operations schedule. Victoria has held our hand since the beginning. They are extremely helpful and always looking to provide us ways to improve our product.
United States of America
United States of America
Director of Front Office
Large Hotel
10
Thank you!
Assistant Director of Operations from 100 to 199 room Branded Hotel in Park City (United States of America)
Verified
2 months ago
Scott Roof and his team are simply phenomenal! Always so eager to assist. You can feel the passion they have and for the clients using their systems. I personally have worked with scott and his team and have been so thankful for thier services, truly top tier.
United States of America
United States of America
Assistant Director of Operations
Large Hotel
5
Audit Trail
Front Office Manager from 200 to 499 room Branded Hotel in Coral Gables (United States of America)
Verified
2 months ago
the system in general is User friendly for Hosts and agents, not for managers. It is colorful and easy to read. It provides property goal status and good videos to train
United States of America
United States of America
Front Office Manager
X-Large Hotel
7
Using the Upselling software to track products has improved our revenue. The hosts are able to log in and view the products, their goal, their actual upsell and how far they are from achieving their monthly goal. This serves a motivator for the team.
Front Office Manager from 500+ room Branded Hotel in Houston (United States of America)
Verified
2 months ago
The system tracks our products and allows us to know how far or close we are to our goal. Being able to compare our monthly revenue from upsell is amazing and helps to set higher or lower goal each month. We are able to interact with the team and send motivational notes, recognition as well as goal for the day. I also enjoy the quick respon...
United States of America
United States of America
Front Office Manager
X-Large Hotel
8
Development Program
Night Manager from 500+ room Branded Hotel in (Egypt)
Verified
4 months ago
Not only just a program in upselling or increase revenue but also helped to develop and grow our career and that includes a lot of aspects in development.
Egypt
Egypt
Night Manager
X-Large Hotel
- 1
- 2
- 3
- 4
- 5
- 6
Expert Q&A and Partner Recommendations
Submit Recommendation
Frontline Performance Group hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsIntegrations
Need help with an integration?
SPONSORED
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
Oracle Hospitality
90% recommended by 468 hotels |
Property Management Systems
|
|
|
Planet
81% recommended by 100 hotels |
Property Management Systems
|
|
|
This integration hasn’t been verified by Agilysys yet.
Agilysys
62% recommended by 5 hotels |
Property Management Systems
|
|
|
This integration hasn’t been verified by Springer-Miller Systems yet.
Springer-Miller Systems
70% recommended by 2 hotels |
Property Management Systems
|
|
|
This integration hasn’t been verified by Newhotel yet.
Newhotel
60% recommended by 1 hotels |
Hotel Management Software
|
Support
Unverified
Frontline Performance Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .