IN-Gauge (by Frontline Performance Group)

4.8 (59 REVIEWS)

HTR Score icon
HT Score  
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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IN-Gauge (by Frontline Performance Group)

4.8 (59 REVIEWS)

Ranked 8 (out of 63) in Upselling Software

Improve Revenue, Drive Better Service, and Attract Top Talent

Ratings Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, IN-Gauge (by Frontline Performance Group) is the #10 most trending product in the Upselling Software category (out of 63) and the #525 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Frontline Performance Group’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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77 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About IN-Gauge (by Frontline Performance Group)
Founded in 1993 | Headquarters in Winter Park (United States) | 243 employees
Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last. FPG transforms front desk operations into profit centers for leading hospitality brands worldwide—including Hilton, Marriott, Accor, Hyatt and more—by elevating the performance of their frontline team, while enhancing guest satisfaction. In 2020, FPG acquired TSA Solutions to become the world leader in frontline training and technology. For nearly 30 years, FPG has generated billions in incremental revenue for our clients through a proven system of proprietary training and groundbreaking technology. The end result is higher earnings, increased property valuations, and an enhanced experience on both sides of the front desk—with engaged team members and happy guests.

Capabilities

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Frontline Performance Group doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Available Add-ons & Modules

Audit Trail

Upselling Software
Front Office and Revenue Managers can review, approve or deny all sales transactions from front desk associates

INCLUDED

Goal Setting

Upselling Software
Set individual goals for front desk associates, as well as revenue goals for your entire property

INCLUDED

Agent Incentive Plan

Upselling Software
Allows managers and leaders to setup incentive plans for front desk agents

INCLUDED

e-Learning Library

Upselling Software
FPG’s Learning Management System (LMS) features hundreds of skill-focused e-Learning videos and courses focused on service improvement, upselling, service recovery, incremental ADR improvement and more. The platform enables hotels to train new hires quickly and more effectively.

INCLUDED

Leaderboard

Upselling Software
View a performance ranking of every front desk associate based on total revenue generated.

INCLUDED

Pricing

Pricing Available By Request

Frontline Performance Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

3

References

4

Featured Customers

Success Stories

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Frontline Performance Group doesn’t have any case studies available

Popularity by Segment

Size

13 | Large (75-199 room)

46 | X-Large (200+ room)

Country

21 | United States of America

5 | United Arab Emirates

3 | Japan

3 | Egypt

3 | Spain

3 | Jordan

3 | India

2 | Mexico

2 | Singapore

2 | Trinidad and Tobago

2 | Malaysia

1 | Saudi Arabia

1 | Qatar

1 | Algeria

1 | France

1 | Vietnam

1 | Canada

1 | Colombia

1 | Virgin Islands, U.S.

1 | Cayman Islands

1 | Taiwan

Type

39 | Branded Hotels

26 | Luxury Hotels

13 | City Center Hotels

13 | Resorts

6 | Airport/Conference Hotels

5 | Hostels

3 | Bed & Breakfast & Inns

2 | Limited Service & Budget Hotels

1 | Boutiques

1 | RV Parks & Campgrounds

Region

24 | North America

13 | Middle East

12 | Asia Pacific

4 | Europe

4 | Central America

1 | South America

1 | Africa

Category

59 | Upselling Software

Hotelier Rating

Excellent
52
Very Good
4
Average
2
Poor
1
Terrible
0

Property Size

  • Large (13)
  • X-Large (46)

Country

  • United States of America
    United States of America
    (21)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Japan
    Japan
    (3)
  • Egypt
    Egypt
    (3)
  • Spain
    Spain
    (3)
  • Jordan
    Jordan
    (3)
  • India
    India
    (3)
  • Mexico
    Mexico
    (2)
  • Singapore
    Singapore
    (2)
  • Trinidad and Tobago
    Trinidad and Tobago
    (2)
  • Malaysia
    Malaysia
    (2)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Qatar
    Qatar
    (1)
  • Algeria
    Algeria
    (1)
  • France
    France
    (1)
  • Vietnam
    Vietnam
    (1)
  • Canada
    Canada
    (1)
  • Colombia
    Colombia
    (1)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (1)
  • Cayman Islands
    Cayman Islands
    (1)
  • Taiwan
    Taiwan
    (1)

Region

  • North America
    North America
    (24)
  • Europe
    Europe
    (4)
  • Asia Pacific
    Asia Pacific
    (12)
  • Middle East
    Middle East
    (13)
  • South America
    South America
    (1)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Frontline Performance Group's (FPG) software for its impactful training and analytics tools, which enhance upselling, track revenue performance, and foster team engagement. Particularly praised are the supportive and knowledgeable consultants who offer personalized assistance. However, some users note issues with the audit trail, system anomalies, and report accuracy. The system notably boosts revenue, optimizes upsells, and nurtures a competitive, motivated team environment.

AI-generated from the text of customer reviews

Consultant support
Team engagement and training
Revenue optimization
User Interface and Ease of Use
Training session formats
System anomalies and report accuracy
Audit trail issues
Automated reporting and insights
System integration and sync issues
10

All about FPG!

General Manager from 200 to 499 room Branded Hotel in Washington (United States of America)

Verified
7 months ago
FPG has been great for our hotel. The technology is great, super easy and resourceful, but it is the Success Consultants that really make the difference. Their attention and committement to our success is the real value! Specific recognition to Lauren Krummel whom has been an amazing partner and coach to our team.
Country United States of America
General Manager
X-Large Hotel
10

Great partnership

Director of Rooms from 200 to 499 room Branded Hotel in Orlando (United States of America)

Verified
7 months ago
Speaking from a Director's the most valuable aspect for me is the customer service. I have had the pleasure of working with both Tyler and Lauren. Talk about amazing!! These two are fast to respond to any issues I encounter. Communication and monthly training is very much appreciated as they keep my team engaged and performing at a high level.
Country United States of America
Director of Rooms
X-Large Hotel
10

GREAT ABLITY TO MAINTAIN AND ENHANCE OUR UPSELLING

aSSISTANT FRONT OFFICE MANAGER from 200 to 499 room Luxury Hotel in مكة المكرمة (Saudi Arabia)

Verified
8 months ago
KPI'S DAILY GAME PLEANE, AGENT GOAL MEASURES, ANALYSTIC REPORTS, AUDIT TRAIL, LEARNING TOOLS , ONE TWO ONE MONTHLY AND MID MONTH
Country Saudi Arabia
aSSISTANT FRONT OFFICE MANAGER
X-Large Hotel
10

Sheraton Algiers

Front Office Manager from 200 to 499 room Branded Hotel in Staoueli (Algeria)

Verified
9 months ago
Special thanks to Mourad Khamer, very helpful. Special thanks to Mourad Khamer, very helpful.Special thanks to Mourad Khamer, very helpful.
Country Algeria
Front Office Manager
X-Large Hotel
10

Easy to work with

Front Office Manager from 200 to 499 room Branded Hotel in Tampa (United States of America)

Verified
9 months ago
Scott, Victoria, and Erin are friendly to work with and are always available 7 days a week to answer any questions and find solutions for any issues I may be having. One of the things I've enjoyed with In- gauge is the leaderboard, this allows for some healthy competition amongst the team.
Country United States of America
Front Office Manager
X-Large Hotel
9

FPG Experience

Area Resv Manager from 500+ room Branded Hotel in Long Beach (United States of America)

Verified
9 months ago
I find the software easy to us and always get thorough responses to my questions. Great customer service, easy to get in contact with.
Country United States of America
Area Resv Manager
X-Large Hotel
9

A great joy!

Director of Front Office from 100 to 199 room Branded Hotel in New York (United States of America)

Verified
9 months ago
The team if very flexible with accommodating my busy operations schedule. Victoria has held our hand since the beginning. They are extremely helpful and always looking to provide us ways to improve our product.
Country United States of America
Director of Front Office
Large Hotel
10

Thank you!

Assistant Director of Operations from 100 to 199 room Branded Hotel in Park City (United States of America)

Verified
9 months ago
Scott Roof and his team are simply phenomenal! Always so eager to assist. You can feel the passion they have and for the clients using their systems. I personally have worked with scott and his team and have been so thankful for thier services, truly top tier.
Country United States of America
Assistant Director of Operations
Large Hotel
5

Audit Trail

Front Office Manager from 200 to 499 room Branded Hotel in Coral Gables (United States of America)

Verified
9 months ago
the system in general is User friendly for Hosts and agents, not for managers. It is colorful and easy to read. It provides property goal status and good videos to train
Country United States of America
Front Office Manager
X-Large Hotel
7

Using the Upselling software to track products has improved our revenue. The hosts are able to log in and view the products, their goal, their actual upsell and how far they are from achieving their monthly goal. This serves a motivator for the team.

Front Office Manager from 500+ room Branded Hotel in Houston (United States of America)

Verified
10 months ago
The system tracks our products and allows us to know how far or close we are to our goal. Being able to compare our monthly revenue from upsell is amazing and helps to set higher or lower goal each month. We are able to interact with the team and send motivational notes, recognition as well as goal for the day. I also enjoy the quick respon...
Country United States of America
Front Office Manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

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Support

Unverified

Frontline Performance Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

2 days

Recommended

96%

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