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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
IN-Gauge (by Frontline Performance Group)
4.8 (92 REVIEWS)
HT Score
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
IN-Gauge (by Frontline Performance Group)
Ranked 5 (out of 65) in Upselling Software
Hotel frontline and food & beverage upsell solutions driving fast and sustainable revenue + performance growth.
97% recommended by 85 hotels
Marriott, Jumeirah, Hilton & 82 others
Bell - AI powered product analyst
I analyzed all of Frontline Performance Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Frontline Performance Group's (FPG) software for its impactful training and analytics tools, which enhance upselling, track revenue performance, and foster team engagement. Particularly praised are the supportive and knowledgeable consultants who offer personalized assistance. However, some users note issues with the audit trail, system anomalies, and report accuracy. The system notably boosts revenue, optimizes upsells, and nurtures a competitive, motivated team environment.
Marriott, Jumeirah, Hilton & 82 others
Read their reviewsWhat Types of Hotels Frontline Performance Group is Popular For
Size
1 | Small (10-49 room)
6 | Mid-Sized (50-99 room)
57 | Large (100-499 room)
28 | X-Large (500+ room)
Country
39 | United States
7 | Morocco
5 | United Arab Emirates
4 | Egypt
4 | Jordan
4 | Japan
3 | Spain
3 | India
2 | Mexico
2 | Trinidad and Tobago
2 | Malaysia
2 | Singapore
2 | Saudi Arabia
1 | Algeria
1 | Canada
1 | Tunisia
1 | Czech Republic
1 | France
1 | Kuwait
1 | Korea, South
1 | Vietnam
1 | Colombia
1 | Virgin Islands, U.S.
1 | Cayman Islands
1 | Taiwan
1 | Qatar
Type
66 | Branded Hotels
53 | Luxury Hotels
39 | City Center Hotels
34 | Resorts
31 | Airport/Conference Hotels
26 | Boutique Hotels
20 | Bed & Breakfast & Inns
13 | Limited Service & Budget Hotels
7 | Hostels
6 | Vacation Rentals & Villas
4 | RV Parks & Campgrounds
2 | Casinos
2 | Extended Stay & Serviced Apartments
Region
42 | North America
17 | Middle East
14 | Asia Pacific
9 | Africa
5 | Europe
4 | Central America
1 | South America
Category
92 | Upselling Software
Didn’t find what you were looking for?
What is Frontline Performance Group?
Founded in 1993 | Headquarters in Winter Park (United States) | 243 employees
IN-Gauge (by Frontline Performance Group) is a hospitality performance optimization platform designed for hoteliers to enhance revenue through targeted upselling and team engagement. It integrates seamlessly with property management systems (PMS) to provide real-time tracking of revenue performance and automate incentive programs. Ideal for all levels of hospitality service, it empowers frontline teams with training and analytics tools, aligning staff behavior with financial goals. The platform also supports CheckMax for optimizing food and beverage revenue, using AI and training to drive better results and set performance goals.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Frontline Performance Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Frontline Performance Group Reviews Analyzed: 59
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Frontline Performance Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Frontline Performance Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Frontline Performance Group's Provided Description:
"Frontline Performance Group (FPG) is a hospitality performance optimization solution that for 30 years, has helped hotels of all types, including top brands like Marriott, Hilton, and Hyatt, drive incremental revenue by empowering and incentivizing frontline teams to upsell with confidence and consistency. FPG’s IN-Gauge platform integrates with PMS systems so users can track real-time performance, set revenue goals, audit transactions, and automate incentive programs that align staff behavior with property financial targets. With integrated digital training and a framework that impacts all levels of hospitality service—from above-property leaders to front desk managers and agents—FPG has remained a global force for TrevPAR growth. The IN-Gauge platform also supports CheckMax, FPG’s revenue optimizing solution for food & beverage. CheckMax combines AI-backed technology with service-first digital training to provide actionable insights that can help hotel dining and restaurants set goals and drive better results. CheckMax’s AI-automated capability also adapts to meet individual operational needs and objectives."
FAQs
Capabilities
Turn Every Guest Interaction into Revenue
Turn Every Guest Interaction into Revenue
IN-Gauge integrates with your PMS and operational systems to help frontline teams consistently capture upsell and cross-sell opportunities. The platform provides real-time performance data, goal tracking, and actionable insights that empower staff to drive incremental revenue while enhancing the guest experience.
Incentivize Teams With Smart KPI Goals
Incentivize Teams With Smart KPI Goals
IN-Gauge makes it easy to set KPI goals and incentives that motivate teams. Staff gets access to real-time KPIs, performance metrics, and coaching insights, helping them identify upsell opportunities and improve results. Managers track progress, launch incentives such as bonuses and competitions, and recognize top performers in one place. With live leaderboards and transparent metrics, teams stay engaged, accountable, and focused on driving incremental revenue and better guest experiences.
Track Every Upsell with the Audit Trail
Track Every Upsell with the Audit Trail
The Audit Trail in IN-Gauge provides full transparency over upselling transactions by pulling data directly from the hotel’s PMS. Managers can easily review transactions by status: approved, denied, errors, or locked, ensuring accuracy in KPIs, agent commissions, and reporting. The tool also highlights missing or unmatched data and recommends corrections, allowing leaders to quickly resolve issues and apply rules for future transactions. This centralized visibility simplifies auditing, improves accountability, and supports more informed operational decisions.
Access E-Learning to Drive Service, Sales, and Retention
Access E-Learning to Drive Service, Sales, and Retention
Provide team members with continuous upskilling through IN-Gauge’s digital library that provides bite-sized videos, learning paths, and certification programs for both service excellence and career opportunities.
Gamify Performance To Motivate Teams
Gamify Performance To Motivate Teams
IN-Gauge leaderboards create friendly competition by ranking front desk agents based on real-time performance. Teams can see how they compare against colleagues, celebrate top performers, and stay motivated to improve results. Managers gain clear visibility into who is excelling and who may need additional coaching. By combining recognition, transparency, and competition, leaderboards help drive engagement, strengthen team culture, and increase upsell performance across the property.
Drive Food&Bev Revenue With CheckMax
Drive Food&Bev Revenue With CheckMax
With FPG’s food & beverage solution, CheckMax, hotels empower restaurant and bar teams to upsell effectively through goal setting, gamified leaderboards, bite-sized training, and AI-driven insights, boosting revenue per guest, increasing average check value, and enhancing guest satisfaction.
Make Actionable Decisions With AI Insights & Analytics
Make Actionable Decisions With AI Insights & Analytics
IN-Gauge gives leaders instant visibility into frontline performance with powerful, real-time dashboards and reporting, along with AI insights and training recommendations to maximize the upselling process. Managers can identify opportunities, coach teams more effectively, and make faster, data-driven decisions that drive incremental revenue, improve accountability, and elevate the overall guest experience.
Build a Culture of Recognition With Team Feed
Build a Culture of Recognition With Team Feed
Our Team Feed empowers front desk teams to share wins, celebrate successes, and gain recognition within a motivating, connected community.
Personalized Dashboard Views
Personalized Dashboard Views
FPG’s IN-Gauge platform offers role-based dashboards, allowing front desk agents, managers, and portfolio owners the insights they need to support frontline execution while delivering powerful top-down visibility across the organization.
Access Experienced Customer Support
Access Experienced Customer Support
A dedicated Customer Success Consultant for our Front Desk Solutions will provide operational best practices and consistent remote support to drive results to your bottom line.
Features
Offer Delivery
4/5 features
Offers & Merchandising
4/5 features
Operations & Fulfillment
4/5 features
Performance & Control
4/5 features
Available Add-ons & Modules
On-Site Workshops
Upselling Software
Schedule on-site workshops with FPG, delivered to be engaging, interactive, and most importantly, impactful to learn our tried and true upselling method for the front desk team. Sessions are filled with hands-on activities and role playing. Customized for the clients to gain skills for a lifetime.
Food & Bev Revenue Optimization Solution
Upselling Software
With FPG’s food & beverage solution, CheckMax, hotels empower restaurant and bar teams to upsell effectively through goal setting, gamified leaderboards, bite-sized training, and AI-driven actionable insights, boosting revenue per guest, increasing average check value, and enhancing guest satisfaction.
Built-In E-Learning Library
Upselling Software
Leaders and team-members can access hundreds of bite-sized videos, learning paths, and leadership certifications in the IN-Gauge e-learning library for continuous skill improvement. Learn on the app anywhere, anytime.
Frontline Performance Group Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, IN-Gauge (by Frontline Performance Group) is the #6 most trending product in the Upselling Software category (out of 65) and the #233 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFrontline Performance Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Frontline Performance Group Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Frontline Performance Group Case Studies
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References
"Since joining the program, our hotel has delivered consistently strong results, with Room RevPAR impact increasing from +1.20% in 2019 to +4.93% in 2025. We were also ranked #1 among all Millennium FPG partner properties in the Middle East and Africa for RevPAR impact, incremental revenue and conversion rate. FPG has enabled a standardized upselling process while improving guest satisfaction, operational efficiency and team confidence. The platform is very user-friendly for our ambassadors and provides strong training, real-time insights and motivation that help drive consistent performance and higher upsell revenue."
Rakesh Kumar
Director of Front Office @
"The new IN-Gauge platform has been wonderful to adjust to. It is extremely user friendly, and when I do have questions, Dina is always on hand to quickly respond to my questions and has been so helpful in coaching me to use this new platform to its full advantage. We have had such a wonderful partnership and my team is really embracing this new change. I look forward to where we can go in the future with this exciting new change!"
Shannon Lowe
Front of House Manager @
Waldorf Astoria Amsterdam
"Thank you so much for the continuing support before, during and after the pandemic. You were all very helpful and flexible in a changing environment and it was good to have you on our side when needed. Highly recommend FPG to any hotel as it indeed helps team members going for more, even those that said that they can’t upsell, or it is not the right time!"
Christoph Glaser
General Manager @
Suite Hotel Sofia
"We are grateful to have FPG as our upsell partner. Their team have been a great support, guiding and mentoring our managers to more effectively drive the team’s upsell performance. With their training, our team have become more skilled, confident and effective in upselling our guests. Furthermore their team have been a great support, guiding and mentoring our key managers to lead the team and consistently our upsell performance. Through this successful collaboration with FPG, the hotel has experienced strong growth in upsell conversion and incremental revenue generation. As a result our team was very proud to be recognized as upsell high-performers within our brand."
Timothy Parr
Director of Rooms @
Grand Hyatt Singapore
Featured Customers
Hotelier Rating
Looking for specific info?
10
Director of Ops
Director from 75-99 room Bed & Breakfast & Inn in Austin (United States)
Verified
14 days ago
Back end user friendly and streamlined to our PMS! The audits are very useful and there are no unnecessary steps to achieve what reports that I need! CSRs are very helpful!
United States
United States
Director
Mid-Sized Hotel
10
Ease of use
Front Office Supervisor from 50-74 room Boutique in TheWoodlands (United States)
Verified
14 days ago
I like that you are able to track your upsells and compare to other agents. Additionally, I like that you can compare periods to see where you have improved with your team.
United States
United States
Front Office Supervisor
Mid-Sized Hotel
9
In-Guage Application
Assistant Front Office Manager from 500+ room Branded Hotel in San Antonio (United States)
Verified
14 days ago
I really enjoy how we measure KPI’s. I also like how we can view progress through the score cards on the main page.
United States
United States
Assistant Front Office Manager
X-Large Hotel
10
FPG Review
AFOM from 200 to 499 room Branded Hotel in Houston (United States)
Verified
14 days ago
I enjoying how complex the website is and how easy it is to read along understand the information. Great layout.
United States
United States
AFOM
Large Hotel
10
Assistant Front office manager
Assistant Front Office manager from 500+ room Branded Hotel in Sacramento (United States)
Verified
20 days ago
-easy access
-able to track property and agent’s progress
-training modules
-conversation rate
-able to build your own dashboard portal
United States
United States
Assistant Front Office manager
X-Large Hotel
10
Champion
Front desk supervisor from 200 to 499 room Boutique in Sacramento (United States)
Verified
20 days ago
The easy access that the website has with Hyatt employees. All the numbers and information it provides just on the home page.
United States
United States
Front desk supervisor
Large Hotel
10
Great reintroduction to FPG
Front office manager from 200 to 499 room Branded Hotel in Oakland (United States)
Verified
20 days ago
The ease of use.
The tracking of metrics.
Goal setting.
The continual quick and easy training videos.
Meeting with FPG professionals for advise/ assistance.
United States
United States
Front office manager
Large Hotel
10
Assistant Director Front Office
Assistant Director Front Office from 500+ room Branded Hotel in San Francisco (United States)
Verified
20 days ago
I love how simple FPG makes keeping track of everything. From the upsells, reporting, and even training videos! It’s all very helpful!
United States
United States
Assistant Director Front Office
X-Large Hotel
10
Excellent information to inspire and grow team
AGM from 200 to 499 room Branded Hotel in Emeryville (United States)
Verified
20 days ago
I appreciate the deep dive into driving emotions for our team members.
My best take away is developing our team in growth by focusing on features and benefits for room s to increase upsell.
United States
United States
AGM
Large Hotel
10
Learn alot of new things we can share across all our host and managers
Assistant Front office Manager from 500+ room Branded Hotel in Irvine (United States)
Verified
20 days ago
Creating an interactive environment where all questions and ideas are welcome is important. It allows us to share perspectives openly and learn from one another without judgment.
United States
United States
Assistant Front office Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
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Frontline Performance Group hasn’t been recommended by any experts or partners yet
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Support
Unverified
Frontline Performance Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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