Operations
![]()
![]()
Popular in Operations
POPULAR SEARCHES
Best Property Management Systems of 2026
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2026
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2026
Tools to manage your hotel's accounting, budgeting and financial planning.
FEATURED APPS
Revenue Management
![]()
![]()
Popular in Revenue Management
POPULAR SEARCHES
Best Revenue Management Systems of 2026
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2026
Hotel distribution software that syncs rates, availability and inventory across 3rd party channels
Best Business Intelligence of 2026
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
FEATURED APPS
Marketing
![]()
![]()
Popular in Marketing
POPULAR SEARCHES
Best Hotel CRM & Email Marketing of 2026
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2026
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2026
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
FEATURED APPS
Guest Experience
![]()
![]()
Popular in Guest Experience
POPULAR SEARCHES
Best Hotel Guest Apps of 2026
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2026
Empower guests with easy online check-in, digital authorizations, and seamless upsells.
Best Guest Messaging Software of 2026
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
FEATURED APPS
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
IN-Gauge (by Frontline Performance Group)
4.8 (68 REVIEWS)
HT Score
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
IN-Gauge (by Frontline Performance Group)
Ranked 6 (out of 65) in Upselling Software
Hotel frontline and food & beverage upsell solutions driving fast and sustainable revenue + performance growth.
96% recommended by 65 hotels
Marriott, Jumeirah, Hilton & 62 others
Bell - AI powered product analyst
I analyzed all of Frontline Performance Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Frontline Performance Group's (FPG) software for its impactful training and analytics tools, which enhance upselling, track revenue performance, and foster team engagement. Particularly praised are the supportive and knowledgeable consultants who offer personalized assistance. However, some users note issues with the audit trail, system anomalies, and report accuracy. The system notably boosts revenue, optimizes upsells, and nurtures a competitive, motivated team environment.
Marriott, Jumeirah, Hilton & 62 others
Read their reviewsWhat Types of Hotels Frontline Performance Group is Popular For
Size
2 | Mid-Sized (50-99 room)
46 | Large (100-499 room)
20 | X-Large (500+ room)
Country
24 | United States
5 | United Arab Emirates
4 | Morocco
3 | Spain
3 | Jordan
3 | Japan
3 | Egypt
3 | India
2 | Mexico
2 | Saudi Arabia
2 | Singapore
2 | Malaysia
2 | Trinidad and Tobago
1 | Canada
1 | Qatar
1 | Czech Republic
1 | Algeria
1 | France
1 | Vietnam
1 | Colombia
1 | Virgin Islands, U.S.
1 | Cayman Islands
1 | Taiwan
Type
48 | Branded Hotels
41 | Luxury Hotels
32 | City Center Hotels
23 | Resorts
21 | Airport/Conference Hotels
20 | Boutique Hotels
18 | Bed & Breakfast & Inns
13 | Limited Service & Budget Hotels
7 | Hostels
4 | Vacation Rentals & Villas
2 | RV Parks & Campgrounds
1 | Extended Stay & Serviced Apartments
Region
27 | North America
14 | Middle East
12 | Asia Pacific
5 | Europe
5 | Africa
4 | Central America
1 | South America
Category
68 | Upselling Software
Didn’t find what you were looking for?
What is Frontline Performance Group?
Founded in 1993 | Headquarters in Winter Park (United States) | 243 employees
IN-Gauge (by Frontline Performance Group) is a hospitality performance optimization platform designed for hoteliers to enhance revenue through targeted upselling and team engagement. It integrates seamlessly with property management systems (PMS) to provide real-time tracking of revenue performance and automate incentive programs. Ideal for all levels of hospitality service, it empowers frontline teams with training and analytics tools, aligning staff behavior with financial goals. The platform also supports CheckMax for optimizing food and beverage revenue, using AI and training to drive better results and set performance goals.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Frontline Performance Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Frontline Performance Group Reviews Analyzed: 59
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Frontline Performance Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Frontline Performance Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Frontline Performance Group's Provided Description:
"Frontline Performance Group (FPG) is a hospitality performance optimization solution that for 30 years, has helped hotels of all types, including top brands like Marriott, Hilton, and Hyatt, drive incremental revenue by empowering and incentivizing frontline teams to upsell with confidence and consistency. FPG’s IN-Gauge platform integrates with PMS systems so users can track real-time performance, set revenue goals, audit transactions, and automate incentive programs that align staff behavior with property financial targets. With integrated digital training and a framework that impacts all levels of hospitality service—from above-property leaders to front desk managers and agents—FPG has remained a global force for TrevPAR growth. The IN-Gauge platform also supports CheckMax, FPG’s revenue optimizing solution for food & beverage. CheckMax combines AI-backed technology with service-first digital training to provide actionable insights that can help hotel dining and restaurants set goals and drive better results. CheckMax’s AI-automated capability also adapts to meet individual operational needs and objectives."
FAQs
Capabilities
Turn Every Guest Interaction into Revenue
Turn Every Guest Interaction into Revenue
IN-Gauge integrates with your PMS and operational systems to help frontline teams consistently capture upsell and cross-sell opportunities. The platform provides real-time performance data, goal tracking, and actionable insights that empower staff to drive incremental revenue while enhancing the guest experience.
Incentivize Teams With Smart KPI Goals
Incentivize Teams With Smart KPI Goals
IN-Gauge makes it easy to set KPI goals and incentives that motivate teams. Staff gets access to real-time KPIs, performance metrics, and coaching insights, helping them identify upsell opportunities and improve results. Managers track progress, launch incentives such as bonuses and competitions, and recognize top performers in one place. With live leaderboards and transparent metrics, teams stay engaged, accountable, and focused on driving incremental revenue and better guest experiences.
Track Every Upsell with the Audit Trail
Track Every Upsell with the Audit Trail
The Audit Trail in IN-Gauge provides full transparency over upselling transactions by pulling data directly from the hotel’s PMS. Managers can easily review transactions by status: approved, denied, errors, or locked, ensuring accuracy in KPIs, agent commissions, and reporting. The tool also highlights missing or unmatched data and recommends corrections, allowing leaders to quickly resolve issues and apply rules for future transactions. This centralized visibility simplifies auditing, improves accountability, and supports more informed operational decisions.
Access E-Learning to Drive Service, Sales, and Retention
Access E-Learning to Drive Service, Sales, and Retention
Provide team members with continuous upskilling through IN-Gauge’s digital library that provides bite-sized videos, learning paths, and certification programs for both service excellence and career opportunities.
Gamify Performance To Motivate Teams
Gamify Performance To Motivate Teams
IN-Gauge leaderboards create friendly competition by ranking front desk agents based on real-time performance. Teams can see how they compare against colleagues, celebrate top performers, and stay motivated to improve results. Managers gain clear visibility into who is excelling and who may need additional coaching. By combining recognition, transparency, and competition, leaderboards help drive engagement, strengthen team culture, and increase upsell performance across the property.
Drive Food&Bev Revenue With CheckMax
Drive Food&Bev Revenue With CheckMax
With FPG’s food & beverage solution, CheckMax, hotels empower restaurant and bar teams to upsell effectively through goal setting, gamified leaderboards, bite-sized training, and AI-driven insights, boosting revenue per guest, increasing average check value, and enhancing guest satisfaction.
Make Actionable Decisions With AI Insights & Analytics
Make Actionable Decisions With AI Insights & Analytics
IN-Gauge gives leaders instant visibility into frontline performance with powerful, real-time dashboards and reporting, along with AI insights and training recommendations to maximize the upselling process. Managers can identify opportunities, coach teams more effectively, and make faster, data-driven decisions that drive incremental revenue, improve accountability, and elevate the overall guest experience.
Build a Culture of Recognition With Team Feed
Build a Culture of Recognition With Team Feed
Our Team Feed empowers front desk teams to share wins, celebrate successes, and gain recognition within a motivating, connected community.
Personalized Dashboard Views
Personalized Dashboard Views
FPG’s IN-Gauge platform offers role-based dashboards, allowing front desk agents, managers, and portfolio owners the insights they need to support frontline execution while delivering powerful top-down visibility across the organization.
Access Experienced Customer Support
Access Experienced Customer Support
A dedicated Customer Success Consultant for our Front Desk Solutions will provide operational best practices and consistent remote support to drive results to your bottom line.
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
Audit Trail
Upselling Software
Front Office and Revenue Managers can review, approve or deny all sales transactions from front desk associates
Goal Setting
Upselling Software
Set individual goals for front desk associates, as well as revenue goals for your entire property
Agent Incentive Plan
Upselling Software
Allows managers and leaders to setup incentive plans for front desk agents
e-Learning Library
Hospitality LMS
FPG’s Learning Management System (LMS) features hundreds of skill-focused e-Learning videos and courses focused on service improvement, upselling, service recovery, incremental ADR improvement and more. The platform enables hotels to train new hires quickly and more effectively.
Leaderboard
Business Intelligence
View a performance ranking of every front desk associate based on total revenue generated.
Frontline Performance Group Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, IN-Gauge (by Frontline Performance Group) is the #13 most trending product in the Upselling Software category (out of 65) and the #650 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFrontline Performance Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Frontline Performance Group Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Frontline Performance Group Case Studies
Frontline Performance Group doesn’t have any case studies available
References
"Since joining the program, our hotel has delivered consistently strong results, with Room RevPAR impact increasing from +1.20% in 2019 to +4.93% in 2025. We were also ranked #1 among all Millennium FPG partner properties in the Middle East and Africa for RevPAR impact, incremental revenue and conversion rate. FPG has enabled a standardized upselling process while improving guest satisfaction, operational efficiency and team confidence. The platform is very user-friendly for our ambassadors and provides strong training, real-time insights and motivation that help drive consistent performance and higher upsell revenue."
Rakesh Kumar
Director of Front Office @
"The new IN-Gauge platform has been wonderful to adjust to. It is extremely user friendly, and when I do have questions, Dina is always on hand to quickly respond to my questions and has been so helpful in coaching me to use this new platform to its full advantage. We have had such a wonderful partnership and my team is really embracing this new change. I look forward to where we can go in the future with this exciting new change!"
Shannon Lowe
Front of House Manager @
Waldorf Astoria Amsterdam
"Thank you so much for the continuing support before, during and after the pandemic. You were all very helpful and flexible in a changing environment and it was good to have you on our side when needed. Highly recommend FPG to any hotel as it indeed helps team members going for more, even those that said that they can’t upsell, or it is not the right time!"
Christoph Glaser
General Manager @
Suite Hotel Sofia
"We are grateful to have FPG as our upsell partner. Their team have been a great support, guiding and mentoring our managers to more effectively drive the team’s upsell performance. With their training, our team have become more skilled, confident and effective in upselling our guests. Furthermore their team have been a great support, guiding and mentoring our key managers to lead the team and consistently our upsell performance. Through this successful collaboration with FPG, the hotel has experienced strong growth in upsell conversion and incremental revenue generation. As a result our team was very proud to be recognized as upsell high-performers within our brand."
Timothy Parr
Director of Rooms @
Grand Hyatt Singapore
Featured Customers
Hotelier Rating
Looking for specific info?
10
Excellent
Reservation agent from 200 to 499 room Resort in Agadir (Morocco)
Verified
7 days ago
The support team is responsive and always ready to assist . It also provides clear insights that help us make better decisions.
Morocco
Morocco
Reservation agent
Large Hotel
10
Head Receptionist
Chef de réception from 200 to 499 room Resort in Agadir (Morocco)
Verified
21 days ago
The training was clear and precise, and all the points for making upselling recommendations were well covered.
Morocco
Morocco
Chef de réception
Large Hotel
10
Overall amazing experience!
Front Office Control from 500+ room Branded Hotel in Chicago (United States)
Verified
22 days ago
*Use of verbiage like “a difference of”
*Unique ways to offer upsells during conversation at the check in process.
*team goal tracking in IN-gauge.
*different strategies to provide feedback to agents.
United States
United States
Front Office Control
X-Large Hotel
9
Very Informative
Assistant Front Office Manager from 200 to 499 room Boutique in Chicago (United States)
Verified
22 days ago
This conference was very informative being a new Front Office Manager. I can’t wait to take what I learned back to my team.
United States
United States
Assistant Front Office Manager
Large Hotel
10
Upselling
Night manager from 50-74 room Boutique in Marrakech (Morocco)
Verified
4 months ago
The coach demonstrated strong expertise and communicated the content in a clear and structured manner. The training was well organized, interactive, and relevant to our daily operations.
Morocco
Morocco
Night manager
Mid-Sized Hotel
10
Review
Guest experience from 50-74 room Boutique in Marrakech (Morocco)
Verified
4 months ago
To have more categories of the villas that will give more choice to our guests also we can prove our suits.
Morocco
Morocco
Guest experience
Mid-Sized Hotel
10
That was very informative
Night Supervisor from 500+ room Bed & Breakfast & Inn in Prague (Czech Republic)
Verified
4 months ago
That was very useful and informative. Also the speaker use a lot of examples, so everyone can understand the topic easily.
Czech Republic
Czech Republic
Night Supervisor
X-Large Hotel
10
Front desk agent training
GSA from 500+ room Branded Hotel in Boston (United States)
Verified
7 months ago
Training on how to present products in a way that highlights the benefits that relate to the individual guests. Also helped to improve the way the price is presented to the customer.
The presentation was great. The 4 hours was enough time without making the presentation feel dragged out or boring.
United States
United States
GSA
X-Large Hotel
10
Easy system with good partner which help to maximize revenue
General Manager from 100 to 199 room Boutique in Jeddah (Saudi Arabia)
Verified
9 months ago
Accessibility of the system and support from partner follow up on regular basis from your side and responds of any inquires by our team member.
Saudi Arabia
Saudi Arabia
General Manager
Large Hotel
10
All about FPG!
General Manager from 100 to 199 room Branded Hotel in Washington DC (United States)
Verified
2 years ago
FPG has been great for our hotel. The technology is great, super easy and resourceful, but it is the Success Consultants that really make the difference. Their attention and committement to our success is the real value! Specific recognition to Lauren Krummel whom has been an amazing partner and coach to our team.
United States
United States
General Manager
Large Hotel
- 1
- 2
- 3
- 4
- 5
- 6
- 7
Expert Q&A and Partner Recommendations
Submit Recommendation
Frontline Performance Group hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsFrontline Performance Group Integrations
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
Oracle Hospitality
92% recommended by 615 hotels |
Property Management Systems
|
|
|
Shiji Group
87% recommended by 72 hotels |
Property Management Systems
|
|
|
This integration hasn’t been verified by Agilysys Hospitality Solutions yet.
Agilysys Hospitality Solutions
77% recommended by 31 hotels |
Property Management Systems
|
|
|
This integration hasn’t been verified by Springer-Miller Systems yet.
Springer-Miller Systems
70% recommended by 2 hotels |
Property Management Systems
|
|
|
This integration hasn’t been verified by Newhotel yet.
Newhotel
60% recommended by 1 hotels |
Hotel Management Software
|
|
|
This integration hasn’t been verified by Marriott International yet.
Marriott International
40% recommended by 1 hotels |
Property Management Systems
|
|
|
This integration hasn’t been verified by Hilton yet.
Hilton
0% recommended by 1 hotels |
Property Management Systems
|
Support
Unverified
Frontline Performance Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
Get personalized product recommendations
Product recommendations advisor
