IN-Gauge (by Frontline Performance Group)

Ranked 10 (out of 61) in Upselling Software

Upselling Software

Improve Revenue, Drive Better Service, and Attract Top Talent

Ratings Snapshot

Certificate of Excellence
Read 30 reviews
98%
Recommend
HTR Score icon
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #10 out of 61 in Upselling Software

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

Frontline Performance Group’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded Hotels 15 verified reviews
    97%
  • Luxury Hotels 11 verified reviews
    99%
  • City Center Hotels 7 verified reviews
    97%
  • Resorts 7 verified reviews
    100%
  • Hostels 3 verified reviews
    93%
  • Airport/Conference Hotels 2 verified reviews
    100%
  • Boutiques 1 verified reviews
    100%

IN-Gauge (by Frontline Performance Group) Overview

IN-Gauge (by Frontline Performance Group) Overview

Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last. FPG transforms front desk operations into profit centers for leading hospitality brands worldwide—including Hilton, Marriott, Accor, Hyatt and more—by elevating the performance of their frontline team, while enhancing guest sati...

About Frontline Performance Group View website

Founded in 1993 | Headquarters in Winter Park United States | 243 employees

Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results that ...

Product Modules
Audit Trail Upselling Software
INCLUDED
Front Office and Revenue Managers can review, approve or deny all sales transactions from front desk associates
Goal Setting Upselling Software
INCLUDED
Set individual goals for front desk associates, as well as revenue goals for your entire property
Agent Incentive Plan Upselling Software
INCLUDED
Allows managers and leaders to setup incentive plans for front desk agents
e-Learning Library Upselling Software
INCLUDED
FPG’s Learning Management System (LMS) features hundreds of skill-focused e-Learning videos and courses focused on service improvement, upselling, service recovery, incremental ADR improvement and more. The platform enables hotels to train new hires quickly and more effectively.
Leaderboard Upselling Software
INCLUDED
View a performance ranking of every front desk associate based on total revenue generated.

What customers love about IN-Gauge (by Frontline Performance Group)

Like 98% recommend

Cluster Front Office Manager

The weekly calls are something I am very much happy about. The availability and the support I received from Mr. Jose is to notch.

Front Office Manager

Dimitri our Guide amazing and professional the way he make coaching easy and allways helpfull and give new ideas to imprvoce

Director of Rooms

FPG has a great team and we enjoy working with their consultants. Particularly the on site training has been really helpful and impactful on our team's performance.

Front Office Manager

- The training center has many useful topics and videos. - The In-gauge system is offering an automated system for everything which an added value. Last point, I would like personally to thank Mr Youssef Khaled for his d...

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Expert Q&A and Partner Recommendations

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Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Want to go behind the scenes and see how IN-Gauge (by Frontline Performance Group) works?

Clients & references

References & testimonials

Testimonial avatar
We are grateful to have FPG as our upsell partner. Their team have been a great support, guiding and mentoring our managers to more effectively drive the team’s upsell performance. With their traini...
Timothy Parr Director of Rooms at the Grand Hyatt Singapore
Testimonial avatar
Thank you so much for the continuing support before, during and after the pandemic. You were all very helpful and flexible in a changing environment and it was good to have you on our side when needed...
Christoph Glaser General Manager at the Hilton Sofia

Featured partners

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Case studies

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Awards & Certifications

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Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • United States of America
  • United Arab Emirates
  • Singapore
  • Egypt
  • Spain
  • Jordan
  • Mexico
  • Virgin Islands, U.S.
  • Colombia

30 Verified Frontline Performance Group Reviews

Likelihood to Recommend
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March 05, 2023

IN-Gauge (by Frontline Performance Group) Review: In gauge is a great programme to help achieve hotel targerts,the learning management system extremely very use...

Front Office Supervisor from Resorts in Sweimeh (Jordan)

Recommend 10/10
Full blue star
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What do you like most?

Improves property performance and generates more incentive opportunity for my team ,creates interdepartmental collaboration and increase brand loyalty ,the learning management system is extremely very use...

What do you dislike or think could be improved?

Everything is great,if you can add more resources to be add it in the learning management system. Great job FPG team

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 03, 2023

IN-Gauge (by Frontline Performance Group) Review: Fpg upsell, very beneficial, helps with general guest experience and increase revenue.

Duty Manager from Branded Hotels in Toronto (Canada)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Make upselling easier. Always available for help. increase our revenue. It also helps us to improve our on property guest experience.

What do you dislike or think could be improved?

More on site visits to the hotel. Suggest more ways our obtaining revenue, like packages. upgrade platform for agents to have more access to training material.

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
4

February 28, 2023

IN-Gauge (by Frontline Performance Group) Review: Scalable Hotel Technology Platform, Bringing the best out of the team potential.

Rooms Division Manager from City Center Hotels in Singapore (Singapore)

Recommend 10/10
Full blue star
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What do you like most?

It helps the team to better manage additional revenue and yield more intelligently and efficiently Leverage the power of data to optimise total revenue potential. Maximise room type occupancy while protec...

What do you dislike or think could be improved?

All is good and the team is positive about the upselling software. Daily they will explore the app and revenue matrix

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

February 28, 2023

IN-Gauge (by Frontline Performance Group) Review: Excellent strategies and service.

Director of Rooms Division from Resorts in Cartagena de Indias (Colombia)

Recommend 10/10
Full blue star
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What do you like most?

Excellent strategies and support to the team to achieve goals and increase revenues. skilled and experienced professionals who bring a lot to the team.

What do you dislike or think could be improved?

They used to visit the property in person, which I think is very important for follow-up and support, but virtually is not the same.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 24, 2023

IN-Gauge (by Frontline Performance Group) Review: Great Parternership

Director of Operations. from Luxury Hotels in (Virgin Islands, U.S.)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

From the start, the support and training and follow-up has been just amazing. The training has been outstanding and the Follow up has been first class.

What do you dislike or think could be improved?

At this time here is nothing that I can think of could be improved upon. We look forward to the tool and its great reports that allows us to share the performance of our team with leadership and ownership...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 24, 2023

IN-Gauge (by Frontline Performance Group) Review: Upsell Mentorship

Front Office Manager from Luxury Hotels in Singapore (Singapore)

Recommend 10/10
Full blue star
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What do you like most?

Creative ideas with clear guidance and objectives which made it easier to execute. It also helped to broaden my knowledge of and be able to drive the result.

What do you dislike or think could be improved?

Im generally satisfied in fact, not that I can think of as of the moment. In fact, looking forward for more opportunities and sessions to further elevate my learnings

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
$1000-$2500
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

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Popular IN-Gauge (by Frontline Performance Group) Integrations

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