Springer Miller

3.5 (2 REVIEWS)

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HT Score  
0 out of 100
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Property Management Systems, Hospitality Management Systems, Spa Management Systems, and Online Booking Engine

More than 50% of Springer-Miller Systems’s reviews come from United States of America.

Ratings Summary

3.5
Average
Ease of Use
2.2/5
Customer Support
3.8/5
ROI
2.0/5
Implementation
3.5/5

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Achievements

Trending Product

This vendor's trending score is rising, Springer Miller is the #77 most trending product in the Property Management Systems category (out of 311) and the #1411 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Springer-Miller Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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About Springer Miller
Founded in 1985 | Headquarters in Stowe (United States) | 154 employees
Springer-Miller Systems provides guest centric software and services to the hospitality industry. Our software includes SMS|Host, , a comprehensive Property Management System extensively used in luxury resorts and hotels, and the SpaSoft spa management system. With comprehensive functionality to fully integrate complex resort operations while providing the tools your staff needs to deliver excellent guest service, the SMS|Host Hospitality Management System offers flexibility to fit the technology needs of your organization. SMS|Host is a guest management system, a recreation management system and a timesharecondo management system -- SMS|Host is a complete hospitality management system. The more operations you integrate into a single system, the more exceptional your guest service becomes SpaSoft offers a dynamic spa and activities software solution, specifically designed to meet the unique needs of spas. With over 70% of Forbes Travel Guide Five Star Spas utilizing SpaSoft, it represents the technology of choice for of the worlds most luxurious and guest-focused spas. Our software has been developed in collaboration with our collection of luxury resort and city-center hotel customers, ensuring both breadth and depth of functionality. We have over 1000 installed locations globally, with more installations every year. Our organization is headquartered in Stowe, VT with additional offices located in Las Vegas, Toronto, London, and Kuala Lumpur. Existing and new customers inspire us to push the boundaries of hospitality technology to meet the expanding business needs of our industry.

Capabilities

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Springer-Miller Systems doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

Springer-Miller Systems has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
0
Very Good
0
Average
1
Poor
0
Terrible
1

Property Size

Country

  • United States of America
    United States of America
    (2)

Region

  • North America
    North America
    (2)
7

Good for most needs, responsive to requests

General Manager from Luxury Hotel in Philipsburg (United States of America)

Verified
5 years ago
It is straightforward and not overly complicated. We are a smaller property (31 accommodations) so it is nice to be able to use the tapechart and see almost all our accommodations. I also like the snapshot you get when hovering over each reservation on the tape chart. The housekeeping interface wasn't being used here before but we got tr...
Country United States of America
General Manager
0

The Springer Miller PMS Not very user friendly. I would not opt to install this system if I had a choice. I have used others that are much more user-friendly, while offering complex configuration & reporting capabilities.

Revenue Manager from Airport/Conference Hotel in Minneapolis (United States of America)

Verified
6 years ago
Not much. The recent update to include dynamic rates was the best thing so far. I don't enjoy using this product.
Country United States of America
Revenue Manager
  • 1

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Support

Unverified

Springer-Miller Systems has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

70%

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