Springer Miller

3.5 (2 REVIEWS)

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0 out of 100
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Property Management Systems, Hospitality Management Systems, Spa Management Systems, and Online Booking Engine

More than 50% of Springer-Miller Systems’s reviews come from United States of America.

What is Springer-Miller Systems?

Founded in 1985 | Headquarters in Stowe (United States) | 154 employees
Springer-Miller is a provider of guest-centric software solutions tailored for the hospitality industry. Notably, it offers SMS|Host, a comprehensive Property Management System (PMS) widely deployed in luxury resorts and hotels. SMS|Host seamlessly integrates complex resort operations, enabling staff to deliver exceptional guest service. This versatile system manages guest interactions, recreational activities, and timeshares, making it a complete hospitality management tool. Complementing this, SpaSoft is a specialized spa management system designed to streamline the unique operations of luxury spas, adopted by many top-tier establishments. Both systems have been co-developed with high-end resort and hotel clients, ensuring robust functionality to meet diverse operational needs.

Springer Miller Alternatives

Not sure if Springer-Miller Systems is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:

  1. 1. Cloudbeds — Best for integrating multiple functions into a single, easy-to-use system.
  2. 2. Mews — Best for simplifying operations, managing bookings, and boosting your hotel's income.
  3. 3. InnQuest — Best for integrating all your hospitality tools in one place
  4. 4. WebRezPro — Best for integrating online bookings and payment systems seamlessly.
  5. 5. Shiji Group — Best for integrating property management systems effortlessly
  6. 6. Oracle Hospitality — Best for reliable hotel operations and increased guest satisfaction
  7. 7. HOTELTIME — Best for integrating all hotel services into one platform
  8. 8. Stayntouch — Best for integrating property management with third-party systems
  9. 9. Yanolja — Best for real-time updates to inventory and rates everywhere
  10. 10. ThinkReservations — Best for improving guest experiences with easy-to-use management tools.

Capabilities

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Springer-Miller Systems doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Springer-Miller Systems Reviews Summary

3.5
Average
Ease of Use
2.2/5
Customer Support
3.8/5
ROI
2.0/5
Implementation
3.5/5

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Achievements

Trending Product

This vendor's trending score is rising, Springer Miller is the #60 most trending product in the Property Management Systems category (out of 317) and the #1081 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Springer-Miller Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Springer-Miller Systems Pricing

Pricing Available By Request

Springer-Miller Systems has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Springer-Miller Systems Reviews

Hotelier Rating

Excellent
0
Very Good
0
Average
1
Poor
0
Terrible
1

Property Size

  • Medium (1)
  • X-Large (1)

Country

  • United States of America
    United States of America
    (2)

Region

  • North America
    North America
    (2)
7

Good for most needs, responsive to requests

General Manager from 25-49 room Luxury Hotel in Philipsburg (United States of America)

Verified
6 years ago
It is straightforward and not overly complicated. We are a smaller property (31 accommodations) so it is nice to be able to use the tapechart and see almost all our accommodations. I also like the snapshot you get when hovering over each reservation on the tape chart. The housekeeping interface wasn't being used here before but we got tr...
Country United States of America
General Manager
Medium Hotel
0

The Springer Miller PMS Not very user friendly. I would not opt to install this system if I had a choice. I have used others that are much more user-friendly, while offering complex configuration & reporting capabilities.

Revenue Manager from 200 to 499 room Boutique in Sheboygan (United States of America)

Verified
6 years ago
Not much. The recent update to include dynamic rates was the best thing so far. I don't enjoy using this product.
Country United States of America
Revenue Manager
X-Large Hotel
  • 1

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Expert Q&A and Partner Recommendations

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Springer-Miller Systems Integrations

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Support

Unverified

Springer-Miller Systems has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2025

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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

70%

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