Duve Upselling

4.7 (357 REVIEWS)

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HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Yumiko, Yumiko, Bas + 79 more experts recommend Duve

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Duve Upselling

Ranked 2 (out of 65) in Upselling Software

2026 Finalist HotelTechAwards

Hoteliers voted Duve as the #3 Upselling Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Upsell - increase revenue with a personal touch

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Bell avatar Bell - AI powered product analyst

I analyzed all of Duve’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Duve is valued as a hotel upselling and guest messaging platform that lifts ancillary revenue through pre-arrival offers, room upgrades, late check-out/early check-in, and in-stay add-ons while reducing front-desk workload. Reviewers say it improves guest communication across SMS, WhatsApp, email, and app messaging, supports more seamless check-in and service requests, and helps hotels personalize the journey. Key concerns are PMS/OPERA sync gaps, occasional connectivity or usability issues, and some missing AI/support refinements.

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Accor, Leonardo, The Set Collection & 637 others

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Partners say

Industry experts recommend Duve for its impressive versatility and comprehensive integration of key functionalities, such as guest messaging, dedicated guest apps, upselling techniques, and contactless check-ins. Key insights include its successful adaptability to dynamic hospitality needs, seamless integration with existing systems, and the ability to provide personalized experiences that enhance guest satisfaction and revenue. Critical feedback highlights occasional setup complexity and integration issues.

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Michael, Arkady, Sharon and 54 others

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What Types of Hotels Duve is Popular For

Size

64 | X-Small (1-9 room)

216 | Small (10-49 room)

162 | Mid-Sized (50-99 room)

423 | Large (100-499 room)

91 | X-Large (500+ room)

Country

362 | Israel

122 | France

55 | United States

47 | United Kingdom

43 | Australia

32 | Spain

26 | Germany

23 | Greece

20 | Mexico

18 | Italy

18 | Netherlands

16 | Portugal

16 | Cyprus

13 | Belgium

12 | Canada

10 | Thailand

9 | Switzerland

8 | Austria

8 | India

7 | Philippines

5 | United Arab Emirates

4 | Japan

4 | Luxembourg

4 | Finland

3 | Singapore

3 | Denmark

3 | Malaysia

3 | Morocco

3 | Czech Republic

3 | Monaco

3 | Poland

3 | Turks and Caicos Islands

2 | Ireland

2 | Costa Rica

2 | Cayman Islands

2 | Norway

2 | Indonesia

2 | Lithuania

2 | Romania

2 | Saudi Arabia

2 | Turkey

2 | Bulgaria

1 | Serbia

1 | Zimbabwe

1 | Croatia

1 | Brazil

1 | Korea, South

1 | New Zealand

1 | El Salvador

1 | Malta

1 | Latvia

1 | South Africa

1 | Albania

1 | Virgin Islands, British

1 | Fiji

1 | Taiwan

1 | Honduras

Type

437 | Luxury Hotels

384 | Boutique Hotels

356 | City Center Hotels

339 | Resorts

306 | Branded Hotels

238 | Bed & Breakfast & Inns

238 | Vacation Rentals & Villas

184 | Hostels

183 | Airport/Conference Hotels

166 | Limited Service & Budget Hotels

141 | Extended Stay & Serviced Apartments

13 | Casinos

12 | RV Parks & Campgrounds

8 | Motels

Region

383 | Europe

371 | Middle East

87 | North America

45 | Oceania

39 | Asia Pacific

6 | Central America

5 | South America

5 | Africa

Category

712 | Guest Messaging Software

642 | Hotel Guest Apps

591 | Contactless Check-in

357 | Upselling Software

135 | Mobile Ordering & Room Service

1 | Hotel Keyless Entry Systems

Duve Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Upselling Software for Small Hotels
#1 of 12
Best Upselling Software for Vacation Rentals & Villas
#1 of 7
Best Upselling Software for hotels in Middle East
#1 of 6

Duve Upselling Software Rankings

By size
Best Upselling Software for Small Hotels 92% recommended by 70 Small hotels
#1 of 12
Duve is a top Upselling Software pick among small properties on HotelTechReport, because hoteliers point to its room upgrades and extra services guests can buy from the same guest flow. One reviewer calls it a real asset for a property with no reception.
Best Upselling Software for Mid-sized Hotels 95% recommended by 136 Mid-sized hotels
#3 of 16
Duve is a top Upselling Software pick among mid-sized hotels on HotelTechReport because hoteliers point to upsells tied to the guest app and online check-in, letting guests buy upgrades before arrival and staff handle fewer front-desk requests.
Best Upselling Software for Large Hotels 98% recommended by 45 Large hotels
#3 of 13
Duve is a top Upselling Software pick among Large on HotelTechReport because hoteliers point to upsell requests that show rates and availability before guests call, so teams can sell add-ons at the front desk and in the guest app.
Best Upselling Software for Enterprise Hotels 93% recommended by 39 Enterprise hotels
#3 of 6
Duve is a top Upselling Software pick among large hotels on HotelTechReport, with reviewers pointing to its recommendation engine that suggests room upgrades and add-ons “at just the right moment.” That fits properties trying to sell more without pushing the front desk into manual follow-up.
By type
Best Upselling Software for Vacation Rentals & Villas 93% recommended by 92 Vacation Rentals & Villas hotels
#1 of 7
Duve is a top Upselling Software pick among vacation-rental and villa operators on HotelTechReport, because hoteliers say guests can buy upgrades directly in the app and even pay them directly. One reviewer called out the "upsell" and "order" functions for spa reservations.
Best Upselling Software for Hostels 97% recommended by 49 Hostels hotels
#2 of 7
Duve is a top Upselling Software pick among Hostels on HotelTechReport, with hostel reviewers pointing to pre check-in upsells, including tours, upgrades, meals, drinks and extras, sold before arrival or from a QR code at the dining room.
Best Upselling Software for Extended Stay & Serviced Apartments 92% recommended by 45 Extended Stay & Serviced Apartments hotels
#2 of 10
Duve is a top Upselling Software pick among Extended-Stay-Serviced-Apartments on HotelTechReport, because hoteliers say it can time and segment upsells, including late check-out and parking, so offers fit the stay and land more often.
Best Upselling Software for Resorts 97% recommended by 90 Resorts hotels
#3 of 17
Duve is a top Upselling Software pick among resorts on HotelTechReport, with reviewers pointing to pre-arrival upsells and extra services guests can book before they arrive. Hoteliers say that helps them collect documents and payment earlier and cut front desk back-and-forth.
Best Upselling Software for Other 96% recommended by 50 Other hotels
#3 of 14
Duve is a top Upselling Software pick among Other on HotelTechReport, because hoteliers point to its Guest App and recommendation engine that surface room upgrades and add-ons at the right moment, without feeling pushy.
Best Upselling Software for City Center Hotels 96% recommended by 122 City Center Hotels hotels
#3 of 16
Duve is a top Upselling Software pick among City-Center-Hotel on HotelTechReport because hoteliers point to upsells tied to pre-check-in and room upgrades, plus a Guest App that lets guests buy add-ons before arrival.
Best Upselling Software for Casinos 97% recommended by 6 Casinos hotels
#4 of 4
Duve is a top Upselling Software pick among casino hotels on HotelTechReport, with hoteliers pointing to its guest space and customization that replace work done by hand and surface upsells, extras, and room upgrades.
Best Upselling Software for Branded Hotels 95% recommended by 97 Branded Hotels hotels
#3 of 15
Duve is a top Upselling Software pick among Branded on HotelTechReport, because hoteliers like the upsell module that lets them sell room upgrades, late checkouts, and extras before arrival and during the stay.
Best Upselling Software for Boutique Hotels 95% recommended by 126 Boutique Hotels hotels
#3 of 17
Duve is a top Upselling Software pick among boutique hotels on HotelTechReport, with hoteliers pointing to room upgrades and late check-outs sold before arrival, plus offers timed by arrival time, length of stay, channel, and party type.
Best Upselling Software for Bed & Breakfast & Inns 94% recommended by 78 Bed & Breakfast & Inns hotels
#3 of 14
Duve is a top Upselling Software pick among Bed-N-Breakfast on HotelTechReport because hoteliers use its upsell tool to sell extra services, including room upgrades and breakfast, before arrival and during the stay.
Best Upselling Software for Limited Service & Budget Hotels 97% recommended by 63 Limited Service & Budget Hotels hotels
#3 of 12
Duve is a top Upselling Software pick among Limited-Service-Budget on HotelTechReport because reviewers single out tailored upsells, like room upgrades and add-ons, for properties with no reception or minimal staff. That matters when you need incremental revenue without extra front desk work.
Best Upselling Software for Luxury Hotels 95% recommended by 131 Luxury Hotels hotels
#3 of 17
Duve is a top Upselling Software pick among Luxury on HotelTechReport because hoteliers use it to sell room upgrades, late checkouts, and add-ons from the guest portal, with offers tied to pre-arrival and in-stay messages.
Best Upselling Software for Airport/Conference Hotels 97% recommended by 55 Airport/Conference Hotels hotels
#3 of 15
Duve is a top Upselling Software pick among conference hotels on HotelTechReport, with hoteliers pointing to pre check-in and in-app upsells that let guests request upgrades before arrival and keep front desk lines down.
By region
Best Upselling Software for hotels in Middle East 97% recommended by 107 hotels in Middle East
#1 of 6
Duve is a top Upselling Software pick among Middle East on HotelTechReport, with hoteliers pointing to pre-arrival upsells and room upgrades that sell before guests reach the desk. One reviewer says it helps fill unsold rooms and adds convenience.
Best Upselling Software for hotels in Oceania 88% recommended by 18 hotels in Oceania
#2 of 3
Duve is a top Upselling Software pick among Oceania on HotelTechReport, with hoteliers pointing to its marketplace of products and packages, from late checkouts to travel cot hire and in-house massage, that guests actually buy.
Best Upselling Software for hotels in Europe 94% recommended by 132 hotels in Europe
#2 of 17
Duve is a top Upselling Software pick among Europe on HotelTechReport because hoteliers point to upsells that appear inside the guest app, including early check-in, late checkout, and room upgrades, so staff can sell extras without another call or email.
Best Upselling Software for hotels in North America 86% recommended by 37 hotels in North America
#3 of 10
Duve is a top Upselling Software pick among North America on HotelTechReport because hoteliers use it to sell extras and room upgrades from the guest flow, with one reviewer saying it brings in "extra revenue through upsells."
Best Upselling Software for hotels in Asia Pacific 90% recommended by 10 hotels in Asia Pacific
#6 of 7
Duve is a top Upselling Software pick among Asia Pacific on HotelTechReport because hoteliers point to pre-arrival online check-in plus upsell before arrival or after check-in, which shortens front-desk back-and-forth and opens room and service offers earlier.
By country
Best Upselling Software for hotels in Israel 97% recommended by 102 hotels in Israel
#1 of 2
Duve is a top Upselling Software pick among hotels in Israel on HotelTechReport, with reviewers pointing to room upgrades, extra meals, and events offered before arrival and through the guest app. Hoteliers say it helps them sell more from each booking.
Best Upselling Software for hotels in France 96% recommended by 51 hotels in France
#1 of 3
Duve is a top Upselling Software pick among hotels in France on HotelTechReport, because hoteliers single out its upsells for early check-in, late checkout, and room upgrades, with rates and availability shown before guests book.
Best Upselling Software for hotels in Australia 88% recommended by 17 hotels in Australia
#2 of 3
Duve is a top Upselling Software pick among Australian hotels on HotelTechReport because reviewers point to marketplace upsells and offer timing tied to arrival time, length of stay, channel, and party type, so late checkout, parking, breakfast, and local experiences land at the right moment.
Best Upselling Software for hotels in Netherlands 98% recommended by 5 hotels in Netherlands
#2 of 3
Duve is a top Upselling Software pick among hotels in the Netherlands on HotelTechReport because hoteliers point to its Guest App, where guests can request cleaning and other extras from one place.
Best Upselling Software for hotels in Greece 98% recommended by 11 hotels in Greece
#2 of 3
Duve is a top Upselling Software pick among hotels in Greece on HotelTechReport, with hoteliers pointing to its upselling tools tied to pre-arrival and in-stay messaging that help sell outlets and room upgrades.
Best Upselling Software for hotels in Spain 86% recommended by 13 hotels in Spain
#2 of 4
Duve is a top Upselling Software pick among Spain on HotelTechReport because hoteliers point to automatic offers for early check-in and late check-out based on availability, which lets them sell those extras before arrival.
Best Upselling Software for hotels in Canada 68% recommended by 8 hotels in Canada
#2 of 2
Duve is a top Upselling Software pick among Canada on HotelTechReport because hoteliers point to upsells plus QR codes that let guests handle add-ons on their own. Reviewers also like the guest-facing setup and branded messaging.
Best Upselling Software for hotels in Thailand 98% recommended by 6 hotels in Thailand
#3 of 3
Duve is a top Upselling Software pick among Thailand on HotelTechReport because hoteliers point to upsell buttons, pre-arrival online check-in, and in-house reviews that help them sell before arrival and after check-in.
Best Upselling Software for hotels in United Kingdom 90% recommended by 15 hotels in United Kingdom
#3 of 7
Duve is a top Upselling Software pick among United Kingdom hotels on HotelTechReport because hoteliers like that guests can request upgrades and treatments via the portal, which helps them sell more before arrival.
Best Upselling Software for hotels in Mexico 93% recommended by 7 hotels in Mexico
#3 of 3
Duve is a top Upselling Software pick among hotels in Mexico on HotelTechReport, because hoteliers single out how guests can browse offers on their own and book massages and other add-ons before arrival.
Best Upselling Software for hotels in United States 91% recommended by 22 hotels in United States
#6 of 9
Duve is a top Upselling Software pick among United States properties on HotelTechReport, with hoteliers pointing to pre-arrival guest capture that helps them flag high-risk reservations, confirm house rules, and sell add-ons before check-in.

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What is Duve?

Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Duve Upselling is a comprehensive guest engagement and revenue-enhancing platform designed for the hospitality industry. Focused on boosting revenue through strategic upselling, it seamlessly integrates with existing property management systems (PMS) and other critical software. The platform excels in personalizing guest experiences by offering custom upsell options, such as early check-ins, late check-outs, room upgrades, and additional in-house services tailored to guest profiles. Smart upselling tools recognize room availability and guest preferences, ensuring timely and relevant offerings. Guests can conveniently select and pay for these upsells from their personal devices, thanks to integrations with multiple payment service providers (PSPs). Beyond in-house services, Duve also facilitates transportation and arrival details, and incorporates third-party vendors to further enrich guest offerings via a marketplace. With customizable discounts based on guest profiles, such as loyalty club members, Duve Upselling enhances guest satisfaction while driving revenue growth. Despite occasional setup complexities, this platform is highly adaptable, making it a valuable addition to any hospitality operation.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Duve products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Duve

FAQs

Capabilities

Personalized Upselling

Marketplace Services

Smart Upselling

Transportation Services

No-Touch Upselling Technology

Features

Offer Delivery

4/5 features

Offers & Merchandising

4/5 features

Operations & Fulfillment

4/5 features

Performance & Control

4/5 features

Available Add-ons & Modules

Review Management

Reputation Management
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.

INCLUDED

Review collection & optimization

Guest Survey Software
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

INCLUDED

Guest Communication

Guest Messaging Software
The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.

INCLUDED

No-Download Guest App

Hotel Guest Apps
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.

INCLUDED

Online Check-in

Contactless Check-in
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

INCLUDED

Duve Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Duve Upselling is the #2 most trending product in the Upselling Software category (out of 65) and the #55 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #3 Upselling Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Duve Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Duve Average Duve

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37

Success Stories

4

References

27

Featured Customers

Duve Case Studies

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Duve Powers 30% Increase in Guest App Engagement at SLS Barcelona During Primavera Festival

Los Angeles (United States)

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Hakuba Hospitality Maintains 4.8-Star Guest Satisfaction While Streamlining Check-In and Operations with Duve

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How Sofitel Mexico City Reforma Scaled Personalized Guest Communication and Achieved 816% ROI with Duve

Mexico City (Mexico)

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How Sofitel Fiji Streamlined Operations and Generated €25K in Upsell Revenue in Just 2 Months

Denarau Island (Fiji)

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How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools

Paris (France)

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How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue and Drove Positive Guest Reviews with Duve’s Guest Experience Suite

Vienna (Austria)

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How Duve and Igloohome join forces to streamline check-ins and guest experiences for OYO

Las Vegas (United States)

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How Duve helped increase guest satisfaction scores at Sofitel London St James

(United Kingdom)

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How Leonardo Crystal Cove Hotel & Spa uses Duve as their window to guests

Paralimni (Cyprus)

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How Leonardo Hotels Enhanced Guest Experience and Operational Efficiency with Duve

Rhein-Kreis Neuss (Germany)

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Jo&Joe Nation reaches a 60% online check-in rate within one month of rolling out with Duve

Paris (France)

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How The Gate Collection Achieved a 5x Increase in App Engagement and 1030% ROI with Duve's Guest Experience Suite

Paris (France)

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How BeMate optimized their guest journey to increase online check-in rates by 30% within one month

Milan (Italy)

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Elevating the 4-Star Experience at Hotel Le Six with 206% ROI Generated Through Duve

Paris (France)

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How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI

Laverune (France)

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Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority

Paris (France)

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Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI

Berlin (Germany)

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Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve

Picton (Canada)

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Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era

Paris (France)

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Astotel achieves 8x increase in opt-in email addresses collected with Duve

Paris (France)

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How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI

Oostkamp (Belgium)

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Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve

Kfar Giladi (Israel)

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Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI

Tel Aviv (Israel)

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How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

Tel Aviv (Israel)

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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

South Lake Tahoe (United States)

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How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Fuengirola (Spain)

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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

Cabourg (France)

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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

Paris (France)

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How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Jerusalem (Israel)

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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

Paris (France)

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How Charles Hope Apartments Revamped Their Guest Engagement with Duve

Brentford (United Kingdom)

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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

Funchal (Portugal)

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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

Caen (France)

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How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

Lisbon (Portugal)

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Doubling Online Check-In Rate: A Fattal & Duve Success Story

Tel Aviv (Israel)

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How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

Tel Aviv (Israel)

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How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

Tel Aviv (Israel)

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Duve Reviews

Hotelier Rating

Excellent
311
Very Good
24
Average
11
Poor
4
Terrible
7

Property Size

  • X-Small (21)
  • Small (74)
  • Mid-Sized (68)
  • Large (147)
  • X-Large (36)

Country

  • Israel
    Israel
    (106)
  • France
    France
    (51)
  • Australia
    Australia
    (24)
  • United States
    United States
    (21)
  • United Kingdom
    United Kingdom
    (16)
  • Spain
    Spain
    (15)
  • Greece
    Greece
    (11)
  • Mexico
    Mexico
    (9)
  • Canada
    Canada
    (8)
  • Thailand
    Thailand
    (7)
  • Netherlands
    Netherlands
    (6)
  • Italy
    Italy
    (5)
  • Belgium
    Belgium
    (5)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Portugal
    Portugal
    (5)
  • Germany
    Germany
    (5)
  • Cyprus
    Cyprus
    (4)
  • Switzerland
    Switzerland
    (4)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (3)
  • Austria
    Austria
    (3)
  • India
    India
    (3)
  • Philippines
    Philippines
    (3)
  • Luxembourg
    Luxembourg
    (3)
  • Poland
    Poland
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Monaco
    Monaco
    (2)
  • Morocco
    Morocco
    (2)
  • Turkey
    Turkey
    (2)
  • Singapore
    Singapore
    (1)
  • Denmark
    Denmark
    (1)
  • Malaysia
    Malaysia
    (1)
  • Fiji
    Fiji
    (1)
  • Latvia
    Latvia
    (1)
  • Finland
    Finland
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Romania
    Romania
    (1)
  • Lithuania
    Lithuania
    (1)
  • Honduras
    Honduras
    (1)

Region

  • North America
    North America
    (38)
  • Europe
    Europe
    (144)
  • Asia Pacific
    Asia Pacific
    (15)
  • Oceania
    Oceania
    (25)
  • Middle East
    Middle East
    (115)
  • South America
    South America
    (1)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (2)
9

Guest messaging that keeps history — but AI replies need work

Senior Guest Service Agent from 200 to 499 room Boutique in Wiesbaden (Germany)

Verified
3 days ago
Guest Messaging Software, the automatic respond to the Guest, to see the history of all Messages, That we can text guests.
Country Germany
Senior Guest Service Agent
Large Hotel
8

Easy to use with helpful analytics — AI support needs work

Rooms Division Manager from 200 to 499 room Branded Hotel in Sotogrande (Spain)

Verified
4 days ago
System easy to use, for guests and employees. Upsell section easy to set up. The aalytics part is also helpful to analyze the use of the tool
Country Spain
Rooms Division Manager
Large Hotel
10

Digital check-in and upsells that boost guest experience — but customization could be better

FOS from 25-49 room City Center Hotel in Marrakech (Morocco)

Verified
4 days ago
DUVE helps us to: Digitalize check-in and reduce paperwork. Communicate with guests before and during their stay. Upsell services such as transfers, spa, upgrades and excursions. Improve guest experience and generate additional revenue.
Country Morocco
FOS
Small Hotel
10

Duve enhances guest interaction and upsell success

Digital Marketing Manager from 75-99 room Branded Hotel in Amsterdam (Netherlands)

Verified
4 days ago
Duve’s Guest App and Communication Hub have significantly improved our guest engagement and operational efficiency. The upsell features are perfectly integrated, offering guests tailored services and experiences that drive additional revenue. The Guest App acts as a complete concierge tool, enhancing the guest journey and fostering loyalty.
Country Netherlands
Digital Marketing Manager
Mid-Sized Hotel
10

Easy to use with a friendly interface

Hotel manager from 200 to 499 room Luxury Hotel in Eilat (Israel)

Verified
5 days ago
Very easy to use, friendly interface, very useful to all the managers to get contact and send information to the guests.
Country Israel
Hotel manager
Large Hotel
10

Arrivals prepped all day ahead — but the UI needs work

Front desk manager from 75-99 room Boutique in Ramat Gan (Israel)

Verified
5 days ago
Prepare a whole day of arrivals beforehand, including payments and Id’s and doing the room cards, everything before the guest arrives.
Country Israel
Front desk manager
Mid-Sized Hotel
10

Simple guest journeys that boost engagement — reporting could be easier

CRM Manager from 25-49 room Vacation Rentals & Villa in Cavite City (Philippines)

Verified
5 days ago
What I like most about DUVE is how it makes the guest journey simple and convenient. It brings communication, services, and bookings into one platform, making it easier for guests to get what they need while also helping the hotel team manage interactions efficiently. I especially like the user-friendly experience and the way DUVE helps imp...
Country Philippines
CRM Manager
Small Hotel
10

Seamless guest messaging and pre-arrival upsells — with sync and AI issues

Rooms Controller from 500+ room Bed & Breakfast & Inn in Sydney (Australia)

Verified
8 days ago
Seamless guest messaging, the hotel app that allows guests to order and request remotely, and the additional revenue generated from the upsell, and upgrade options made available to guests before arrival.
Country Australia
Rooms Controller
X-Large Hotel
10

Seamless guest journey that boosts revenue — daily reporting needs work

Director of IT from 75-99 room Airport/Conference Hotel in AlUla (Saudi Arabia)

Verified
10 days ago
Maximizing guest satisfaction and hotel revenue relies on a seamless, three-stage guest journey: pre-check-in engagement, on-property experiences, and dynamic two-way communication. When these touchpoints align, hotels turn standard stays into highly profitable, five-star guest experiences. Duve offers these precise capabilities to help us...
Country Saudi Arabia
Director of IT
Mid-Sized Hotel
10

Guest messaging that drives upsells — but PMS data needs work

GRM from 200 to 499 room Resort in Dubai (United Arab Emirates)

Verified
10 days ago
Helps to communicate with guest prior to arrival, generate revenue by upsell, can reach out to guest via SMS, Messaging via WhatsApp and email. you can Ask AI questions to your answer and many more.
Country United Arab Emirates
GRM
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Great guest facing interface, beautiful and professional templates. Great integration with Guesty PMS and the various modules of the PMS. Upselling is easy to implement and guest data collected automatically updates in all databases. Warmly recommended, great complimentary solution for your PMS.

Question:

What differentiates this product or service from the competition?

Answer:

Easy and intuitive setup, great balance between ease of use and customization. The team is attentive to update and improvement requests, which is a big deal for scalability. Mutual customers typically have only positive experience.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend that hoteliers trust the expertise of the Duve team and implement the solution fully or use most of it's features. It is most valuable in that way. Guests love it and it saves lots of time for your staff. You can always try it on just a few pilot rooms too.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 54 recommend
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Are you a consultant or vendor that recommends Duve? Leave a recommendation

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