Duve Upselling Reviews: Pricing & Software Features - 2023

Content Management

4/5 features

Deal/Offer Templates Library

The Upselling Tool helps their hotels to come up with creative ideas to upsell to their guests / Ideally, this is segmented and personalized per hotel. The power of this feature is for hotels to receive suggestions of the best converting offers depending on their guest mix and facilities.
Dynamic Upgrade Pricing

The Upselling Tool offers Room Upgrade dynamic pricing to the guests, supporting the overall pricing strategy set up by the Revenue Manager / This allows to follow exactly the pricing strategy of the hotel only, increasing the amount of upgrades and maximizing the profit generated by these upgrades. This is the best way to maximize RevPAR (by boosting ADR) at any time. If you upsell in advance, you can even resell the rooms that became available.
Automated A/B Testing
On property upsells
Future stay offers
Gift Vouchers

Customer Profiles

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.

Guest Communication

4/5 features

Omnichannel (email, chat, sms, Whatsapp)

Ability to use more than one channel (email, chat, sms, whatsapp) / A great benefit to use omnichannel communication is to be able to reach a much higher volume of guests. With an integrated chat solution, you can let your guests upgrade their stay on your website, with sms or whatsapp, you can reach out to all guests that left their phone number.
Check-in upselling
Pre-arrival emails
Upsell at booking

Fulfillment & Payments

4/5 features

Type 2 SOC 2 Certified (Data Security)

Data Security/Audit Certification: https://www.onelogin.com/compliance/soc-2-type-2
Fulfillment Task Automation (via Task Mgmt Integrations)

Operations software / The Upselling tool integrates to one or many Operations software (like Hotelkit or Alice or Optii), automating many operational tasks and allowing hotels to reduce manual work of preparation for the guest arrival. / This allows hotels to automate tasks to prepare the guest arrival by adding the right extra to the right room.
On property upsells
Check-in upselling
Gift Vouchers

Analytics/Reporting

4/5 features

Automated A/B Testing

Multi-Prop Management

4/5 features

Multi-Property/Chain Dashboard

Other

0/1 features

Offer Performance Analytics

Direct access to property/group data on offer performance including revenue by guest exposure (booking, pre-arrival, at arrival), by offer type, and by staff member. Properties never have to wait for month-end or QBR meetings; data is immediately available for view or export into local BI tools

Contact the guest

Senior Project Manager from 500+ room City Center Hotel in Tel Aviv-Yafo (Israel)

Verified

3 days ago

You can contact your guest before, during and on they departure, offer activities or services according to the kind of stay.you can contact before the departure and take care if there was any complain in the pre check out form.

Share review

very good

marketing manager from 100 to 199 room Hostel in Ein Gev

it is easy for us to contact our clients for check-in before the arrival, upselling and upgrading, and more function

Game changing platform

General manager from 10 to 24 room City Center Hotel in Yafo (Israel)

The fact that we can communicate with guests that easy now and that they can make all the pre check in in advance save us so much time and give us the opportunity to be a host full time.

An ultimate tool for enriching the guest experience

cmo from 500+ room City Center Hotel in Tel Aviv-Yafo (Israel)

* Direct communication starting from the reservation stage. * Possibility to make a up sale * Saves time at check-in * Allows the guest to receive preliminary information about the hotel, the facilities and what is going on in the surroundings before arrival

Great system

Revenue manager from 50-74 room Vacation Rentals & Villa in Tel Aviv-Yafo (Israel)

10 days ago

Easy to use for the hotel and for the guests.Looks good.Help the hotel to look professional The communication with the guests can't be easier

Duve , a great support for our business

Responable expérience client from 500+ room in Paris (France)

1 months ago

We are using the Guest Messaging Software every day to communicate with our client - it is very useful, because we can see if our clients have sent us a message , and we can answer directly to their demands. We ask all of our guests to use the online check-in system to pre-register themselves. This option helps us and our local teams grea...

Online Check In

FOM from 200 to 499 room Resort in (Israel)

Minimum contact with reception staff at arriving time. Option for prepayment before arriving and without paper bills. Chat with guest and communication before arriving.

Great product for anyone running a number of properties or hotel

Manager from Boutique in Tel Aviv-Yafo (Israel)

Great product for anyone running a number of properties or hotels and wish to scale, this product lets you automate on a whole new level and well as upsell products, highly recommend.

Efficient with great support!

Client Success Teamleader from 500+ room Vacation Rentals & Villa in Oostkamp (Belgium)

9 months ago

Duve is very easy to use and it literally provides all the features we were looking for. It is intuitive and clean. It helps us to communicate with our guests more efficiently with faster response time which results in higher customer satisfaction. Support by the team of Duve is great. The team is helpful and responsive when we have any que...

Great Peace of Mind knowing my guests are being looked after

Owner from 5 to 9 room Bed & Breakfast & Inn in Vancouver (Canada)

- Love the platform in which all of my lose ends are taken care of. I never have to worry about guests not knowing exactly what is going on as the automation ensures information is delivered on time and when my guests need it. The simple easy to use software for my guests is personal and completely formatted to our style which helps promote...

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Deal/Offer Templates Library

Dynamic Upgrade Pricing

Automated A/B Testing

On property upsells

Future stay offers

Gift Vouchers

Segmentation

Omnichannel (email, chat, sms, Whatsapp)

Check-in upselling

Pre-arrival emails

Upsell at booking

Type 2 SOC 2 Certified (Data Security)

Fulfillment Task Automation (via Task Mgmt Integrations)

On property upsells

Check-in upselling

Gift Vouchers

Automated A/B Testing

Multi-Property/Chain Dashboard

Offer Performance Analytics