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Duve Upselling
4.7 (323 REVIEWS)
HT Score
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Zoltan, Marieke, Pritesh + 76 more experts recommend Duve
Read Recommendations
Duve Upselling
Ranked 3 (out of 65) in Upselling Software
2026 Finalist
HotelTechAwards
Hoteliers voted Duve as the #3 Upselling Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldUpsell - increase revenue with a personal touch
94% recommended by 602 hotels
AFI Hotels, Astotel, Fattal Hotels & 599 others
Bell - AI powered product analyst
I analyzed all of Duve’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Duve is a powerful upselling and guest communication platform highly praised for its seamless integration with existing systems and multi-channel communication capabilities. Users highlight its ability to enhance guest experience by offering personalized and automated upselling options. While Duve boosts revenue through effective upselling strategies, areas for improvement include support customization, feature compatibility, and pricing transparency for smaller operations.
AFI Hotels, Astotel, Fattal Hotels & 599 others
Read their reviewsPartners say
Industry experts recommend Duve for its impressive versatility and comprehensive integration of key functionalities, such as guest messaging, dedicated guest apps, upselling techniques, and contactless check-ins. Key insights include its successful adaptability to dynamic hospitality needs, seamless integration with existing systems, and the ability to provide personalized experiences that enhance guest satisfaction and revenue. Critical feedback highlights occasional setup complexity and integration issues.
Marieke, Pritesh, Dimitri and 52 others
Read their recommendationsWhat Types of Hotels Duve is Popular For
Size
63 | X-Small (1-9 room)
211 | Small (10-49 room)
152 | Mid-Sized (50-99 room)
379 | Large (100-499 room)
95 | X-Large (500+ room)
Country
357 | Israel
122 | France
57 | United States
45 | United Kingdom
34 | Australia
30 | Spain
23 | Greece
21 | Germany
18 | Mexico
16 | Netherlands
16 | Italy
16 | Cyprus
15 | Portugal
12 | Canada
11 | Belgium
9 | Thailand
8 | Switzerland
7 | India
6 | Austria
4 | Finland
4 | Philippines
3 | Malaysia
3 | United Arab Emirates
3 | Turks and Caicos Islands
3 | Poland
3 | Japan
3 | Czech Republic
2 | Costa Rica
2 | Indonesia
2 | Ireland
2 | Luxembourg
2 | Denmark
2 | Norway
2 | Singapore
2 | Morocco
2 | Turkey
2 | Romania
2 | Lithuania
1 | El Salvador
1 | Korea, South
1 | Malta
1 | Brazil
1 | Croatia
1 | Cayman Islands
1 | Zimbabwe
1 | Serbia
1 | South Africa
1 | Albania
1 | Virgin Islands, British
1 | Taiwan
1 | Fiji
1 | Latvia
1 | Monaco
1 | Bulgaria
1 | Honduras
Type
412 | Luxury Hotels
363 | Boutique Hotels
338 | City Center Hotels
312 | Resorts
291 | Branded Hotels
229 | Vacation Rentals & Villas
222 | Bed & Breakfast & Inns
182 | Hostels
168 | Airport/Conference Hotels
161 | Limited Service & Budget Hotels
135 | Extended Stay & Serviced Apartments
11 | Casinos
9 | RV Parks & Campgrounds
8 | Motels
Region
362 | Middle East
358 | Europe
87 | North America
35 | Oceania
32 | Asia Pacific
5 | South America
5 | Central America
4 | Africa
Category
675 | Guest Messaging Software
601 | Hotel Guest Apps
563 | Contactless Check-in
323 | Upselling Software
126 | Mobile Ordering & Room Service
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What is Duve?
Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Duve Upselling is a comprehensive guest engagement and revenue-enhancing platform designed for the hospitality industry. Focused on boosting revenue through strategic upselling, it seamlessly integrates with existing property management systems (PMS) and other critical software.
The platform excels in personalizing guest experiences by offering custom upsell options, such as early check-ins, late check-outs, room upgrades, and additional in-house services tailored to guest profiles. Smart upselling tools recognize room availability and guest preferences, ensuring timely and relevant offerings.
Guests can conveniently select and pay for these upsells from their personal devices, thanks to integrations with multiple payment service providers (PSPs). Beyond in-house services, Duve also facilitates transportation and arrival details, and incorporates third-party vendors to further enrich guest offerings via a marketplace.
With customizable discounts based on guest profiles, such as loyalty club members, Duve Upselling enhances guest satisfaction while driving revenue growth. Despite occasional setup complexities, this platform is highly adaptable, making it a valuable addition to any hospitality operation.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Duve products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Duve Reviews Analyzed: 8
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Duve Expert Recommendations Analyzed: 44
Read expert recommendationsDescription provided by Duve
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Duve's Provided Description:
"Personalize your upsell offerings to instantly maximize the potential revenue that you generate from each guest. By integrating with numerous PSP’s, your guests can easily select and pay for upsells from their personal devices. ● Smart upselling: With smart tools that recognize when you have extra room availability, your guests will be offered early check in, late check out, or room upgrades. ● In-house services: Personalize upsells that you offer in-house according to different guest profiles. Duve’s customization tools allow you to automatically offer more personalized offerings to guests such as kids club access to families with children or a couple’s massage at your spa to lovebirds on a honeymoon. ● Transportation services: Coordinate your guests arrival details to offer them arrival and departure services to and from your property. ● Marketplace services: Connect third party vendors to Duve’s marketplace and earn additional profit when your guests purchase services from third-party vendors or reserve at local spots near your property. ● Customized discounts: Offer profile-drive discounts for upsells, such as guests that are part of your loyalty club or any other of the dozens of filters that you can customize by."
FAQs
Capabilities
Personalized Upselling
Personalized Upselling
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.
Marketplace Services
Marketplace Services
With our comprehensive guest experience platform, the process of selling services becomes seamless. We connect you with local suppliers, so you expand your offerings and create a new revenue stream. It's sales made simple.
Smart Upselling
Smart Upselling
Increase guest revenue and experience by understanding what your guests want, and offering them add-on services based on their specific profile. Arriving early? Duve will check if you have live availability and if so, offer them early check-in options? Better rooms are left empty? Automatically offer room upgrades without any extra effort from your side. With Duve, you'll be sure that you're not leaving any money on the table.
Transportation Services
Transportation Services
Coordinate your guests arrival details to offer them arrival and departure services to and from your property.
No-Touch Upselling Technology
No-Touch Upselling Technology
Duve empowers hoteliers to boost room revenue effortlessly. Through touchless tech and advanced algorithms, guest data analysis leads to personalized upsells, upgrades, and automated services, optimizing efficiency and revenue without extra staffing or training.
Features
Offer Delivery
4/5 features
Offers & Merchandising
4/5 features
Operations & Fulfillment
4/5 features
Performance & Control
4/5 features
Available Add-ons & Modules
Review Management
Reputation Management
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.
Review collection & optimization
Guest Survey Software
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.
Guest Communication
Guest Messaging Software
The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.
No-Download Guest App
Hotel Guest Apps
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.
Online Check-in
Contactless Check-in
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.
Duve Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Duve Upselling is the #4 most trending product in the Upselling Software category (out of 65) and the #151 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreDuve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Duve as the #3 Upselling Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Duve Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
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Duve Case Studies
Duve Powers 30% Increase in Guest App Engagement at SLS Barcelona During Primavera Festival
Los Angeles (United States)
Hakuba Hospitality Maintains 4.8-Star Guest Satisfaction While Streamlining Check-In and Operations with Duve
How Sofitel Mexico City Reforma Scaled Personalized Guest Communication and Achieved 816% ROI with Duve
Mexico City (Mexico)
How Sofitel Fiji Streamlined Operations and Generated €25K in Upsell Revenue in Just 2 Months
Denarau Island (Fiji)
How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools
Paris (France)
How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue and Drove Positive Guest Reviews with Duve’s Guest Experience Suite
Vienna (Austria)
How Duve and Igloohome join forces to streamline check-ins and guest experiences for OYO
Las Vegas (United States)
How Duve helped increase guest satisfaction scores at Sofitel London St James
(United Kingdom)
How Leonardo Crystal Cove Hotel & Spa uses Duve as their window to guests
Paralimni (Cyprus)
How Leonardo Hotels Enhanced Guest Experience and Operational Efficiency with Duve
Rhein-Kreis Neuss (Germany)
Jo&Joe Nation reaches a 60% online check-in rate within one month of rolling out with Duve
Paris (France)
How The Gate Collection Achieved a 5x Increase in App Engagement and 1030% ROI with Duve's Guest Experience Suite
Paris (France)
How BeMate optimized their guest journey to increase online check-in rates by 30% within one month
Milan (Italy)
Elevating the 4-Star Experience at Hotel Le Six with 206% ROI Generated Through Duve
Paris (France)
How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI
Laverune (France)
Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority
Paris (France)
Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI
Berlin (Germany)
Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve
Picton (Canada)
Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era
Paris (France)
Astotel achieves 8x increase in opt-in email addresses collected with Duve
Paris (France)
How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI
Oostkamp (Belgium)
Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve
Kfar Giladi (Israel)
Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI
Tel Aviv (Israel)
How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications
Tel Aviv (Israel)
Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless
South Lake Tahoe (United States)
How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins
Fuengirola (Spain)
How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands
Cabourg (France)
How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish
Paris (France)
How IsRentals Remotely Manages 120 Vacation Rentals with Duve
Jerusalem (Israel)
Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate
Paris (France)
How Charles Hope Apartments Revamped Their Guest Engagement with Duve
Brentford (United Kingdom)
How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI
Funchal (Portugal)
How Your Host Helper Reached 625% ROI with Duve's Upselling Tools
Caen (France)
How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling
Lisbon (Portugal)
Doubling Online Check-In Rate: A Fattal & Duve Success Story
Tel Aviv (Israel)
How Duve Helped The Setai Hotel Completely Transform the Arrival Experience
Tel Aviv (Israel)
How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve
Tel Aviv (Israel)
References
"Duve is a seamless partner to our guest journey and is an integral part of the personalized and unique experience we offer our guests."
Gilad Shauloff
CEO @
Abraham Tel-aviv
"Duve is a seamless partner to our guest journey and is an integral part of the personalized and unique experience we offer our guests."
Gilad Shauloff
CEO @
Abraham Tel-aviv
"Duve is a seamless partner to our guest journey and is an integral part of the personalized and unique experience we offer our guests."
Gilad Shauloff
CEO @
Abraham Tel-aviv
"What surprised me the most was how simple the system was on our end and how cooperative guests turned out to be. We sold out on every tour offered through Duve."
Gil Einy
Chief Information Officer @
Brown Seaside by Brown Hotels
"What surprised me the most was how simple the system was on our end and how cooperative guests turned out to be. We sold out on every tour offered through Duve."
Gil Einy
Chief Information Officer @
Brown Seaside by Brown Hotels
"What surprised me the most was how simple the system was on our end and how cooperative guests turned out to be. We sold out on every tour offered through Duve."
Gil Einy
Chief Information Officer @
Brown Seaside by Brown Hotels
"Online check-in have dramatically changed our entire operations and allowed us save so much valuable time."
Scott Medina
Founder @
Go Punta Cana Real Estate
"Online check-in have dramatically changed our entire operations and allowed us save so much valuable time."
Scott Media
Founder @
Go Punta Cana Real Estate
"Online check-in have dramatically changed our entire operations and allowed us save so much valuable time."
Scott Medina
Founder @
Go Punta Cana Real Estate
"Duve is a seamless partner to our guest journey and is an integral part of the personalized and unique experience we offer our guests"
Gilad Shauloff
CEO @
Abraham Tel-aviv
"What surprised me the most was how simple the system was on our end and how cooperative guests turned out to be. We sold out on every tour offered through Duve."
Gil Einy
Chief Information Officer @
Brown Seaside by Brown Hotels
"Online check-in have dramatically changed our entire operations and allowed us save so much valuable time."
Scott Medina
Founder @
Go Punta Cana Real Estate
Featured Customers
More Products by Duve
Hotelier Rating
Looking for specific info?
5
Support System
Hotel & Heritage Site Manager from 10 to 24 room in George Town (Malaysia)
Verified
6 months ago
As a hotelier, I’ve found the Duve system to be a strong asset in elevating both guest satisfaction and operational efficiency. One of its biggest strengths is how it centralizes communication—pre-arrival forms, check-in, upselling, and messaging all flow through a single platform. This has noticeably reduced the amount of back-and-forth be...
Malaysia
Malaysia
Hotel & Heritage Site Manager
Small Hotel
2
Subpar & unwilling to fix - and asked for a review
IT Manager from 500+ room Vacation Rentals & Villa in Sydney (Australia)
Verified
6 months ago
Unfortunately, we did not have a good experience with Duve. Normally, I would not bother writing a review, but despite our relationship being terminated several years ago, they have emailed many of our staff asking for a review, with no option to unsubscribe. We felt the software over-sold and under-delivered.
Australia
Australia
IT Manager
X-Large Hotel
7
It was a good tool for getting started with using a guest app
Première de Réception from 50-74 room City Center Hotel in Paris (France)
Verified
6 months ago
The customer chat was easy to use and the pre-check-ins worked very well. The guest app was also useful and user-friendly.
France
France
Première de Réception
Mid-Sized Hotel
2
Poor customer service and poor implementation
President from 50-74 room Boutique in Paris (France)
Verified
6 months ago
The concept is relevant, but its implementation clearly leaves much to be desired. The platform has real utility on several levels, but it seems to have been designed by developers without any real follow-up or business acumen. The user interface is good, however, several strategic options remain untapped due to a lack of support. Without h...
France
France
President
Mid-Sized Hotel
10
Powerful guest journey tool that keeps getting better
Projects Manager from 500+ room Boutique in Ma'ale HaHamisha (Israel)
Verified
6 months ago
Intuitive interface, powerful automation, and constant product innovation that genuinely improves our guests’ digital experience and makes daily hotel operations smoother, smarter, calmer.
Israel
Israel
Projects Manager
X-Large Hotel
10
This is the most fun software for conversations with guests, efficient and excellent
reception from 200 to 499 room Bed & Breakfast & Inn in Tel Aviv (Israel)
Verified
6 months ago
Saves a lot of time in front of guests when you need to talk to them or they want to ask for something, even towels, they don't have to wait in line or call guest service, they just send a message and we handle it easily
Israel
Israel
reception
Large Hotel
10
Amazing very helpful, we use it every day and most happy of it
Front Office Manager from 100 to 199 room Bed & Breakfast & Inn in Tel Aviv (Israel)
Verified
6 months ago
The easy of contact our guest, the way you can handle multi request and payment online with your phone, uploading news and updates.
Israel
Israel
Front Office Manager
Large Hotel
10
Amazing!
Front Office Manager from 25-49 room Bed & Breakfast & Inn in TelAviv (Israel)
Verified
6 months ago
We just started to work with Wishbox, and already very happy about the quality of the product and provided service!
Israel
Israel
Front Office Manager
Small Hotel
10
A Platform That Elevates the Entire Stay Experience
Revenue Manager from 200 to 499 room City Center Hotel in Athens (Greece)
Verified
6 months ago
Duve has transformed the way we communicate with guests and manage pre-arrival and in-stay interactions. The platform allows us to personalize the guest journey in a way that feels both efficient and genuinely welcoming.
The multilingual automated messages, pre check-in, upselling tools, and customizable guest app have significantly stream...
Greece
Greece
Revenue Manager
Large Hotel
10
Great experience with Duve
Hotel Manager from 100 to 199 room Boutique in Tel Aviv (Israel)
Verified
6 months ago
We would like to highly recommend Duve
Their service with our hotels has been excellent professional, responsive, and always supportive.
The Webby online check-in system is used daily by our hotels and is strongly recommended to guests in advance.
It helps reduce the workload at the front desk and significantly eases the pressure during b...
Israel
Israel
Hotel Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Duve does a great job simplifying and centralizing guest communication for hotels. It helps properties automate routine messages, collect guest information in advance, and present upsell options in a clear, user-friendly way. Hoteliers appreciate that once it’s configured, it reliably removes manual work from the team and gives guests a clearer understanding of what to expect before and during their stay.
Showing all answers to: "What does this product or service do well?"
Duve does a great job simplifying and centralizing guest communication for hotels. It helps properties automate routine messages, collect guest information in advance, and present upsell options in a clear, user-friendly way. Hoteliers appreciate that once it’s configured, it reliably removes manual work from the team and gives guests a clearer understanding of what to expect before and during their stay.
Duve is a hospitality guest experience platform that excels at digitizing and personalizing the entire guest journey for hotels, vacation rentals, and hostels. It streamlines operations by offering online check-in and check-out, digital keys, and automated workflows, which reduce manual tasks and improve efficiency. One of its standout features is the ability to deliver a personalized guest experience through a white-labeled app that requires no download, providing property details, local recommendations, and tailored upsell opportunities. Duve also centralizes communication by integrating multiple channels like email, WhatsApp, and SMS into one hub, ensuring smooth and timely interactions with guests. Additionally, its AI-driven upselling tools help properties boost revenue significantly, while analytics and reporting features provide valuable insights into guest behavior. Overall, Duve combines convenience, personalization, and operational efficiency, making it a strong solution for enhancing guest satisfaction and increasing profitability.
DUVE stands out by creating a seamless end-to-end guest journey, ensuring every interaction is personalized and frictionless. Its innovative approach maximizes the guest experience while simplifying operations for teams. A true game-changer in hospitality!
Through its collaboration with Skeat, combining personalization, integration, and automation. This partnership ensures an even smoother and more innovative experience, maximizing guest satisfaction and operational efficiency.
Duve excels in streamlining guest communications and automating check-in processes. Its user-friendly interface and robust features, like contactless check-in and upselling, significantly enhance guest experiences.
Intuitive web app, nice design, responsive support. I highly recommend it to improve the customer experience. The mobile version is excellent. A digital service that delivers on its promises to boost hotel revenues.
Question:
What differentiates this product or service from the competition?
Answer:
Duve stands out because it manages a wide range of guest touchpoints in a single place without feeling overly complex. Its integrations are stable, onboarding is straightforward, and the interface is intuitive for both staff and guests. We also see that the Duve team is responsive and open to feedback, which makes collaborating on joint clients easier and more predictable.
Showing all answers to: "What differentiates this product or service from the competition?"
Duve stands out because it manages a wide range of guest touchpoints in a single place without feeling overly complex. Its integrations are stable, onboarding is straightforward, and the interface is intuitive for both staff and guests. We also see that the Duve team is responsive and open to feedback, which makes collaborating on joint clients easier and more predictable.
Duve stands out by offering a fully integrated guest experience platform that combines online check-in, mobile keys, and a no-download, white-labeled guest app with omnichannel communication. Its AI-driven personalization and upselling engine is a key differentiator, helping properties boost revenue while reducing staff workload. Additionally, Duve’s seamless PMS integrations and strong branding customization make it easy to adopt and maintain a consistent guest experience—all in one solution.
DUVE delivers a seamless end-to-end guest journey, combining personalization, integration, and automation. Its intuitive design and innovative approach ensure a smoother, more satisfying experience than the competition.
Duve stands out with its seamless integration capabilities and multilingual support, allowing guests to communicate in their native language. Its comprehensive platform consolidates key guest interaction functions, setting it apart from competitors.
Bowo's Guest App features an elegant and intuitive design, advanced customisation to reflect the identity of each hotel, and innovative features that enhance the guest experience. It offers real added value by boosting passenger satisfaction and loyalty.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take the time to set up your guest flows thoughtfully at the beginning. A well-configured setup makes ongoing operations much smoother and helps you get the full value of the platform. Think through the typical questions your guests ask, the information your team repeats most often, and the points in the journey where misunderstandings usually occur.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take the time to set up your guest flows thoughtfully at the beginning. A well-configured setup makes ongoing operations much smoother and helps you get the full value of the platform. Think through the typical questions your guests ask, the information your team repeats most often, and the points in the journey where misunderstandings usually occur.
If I could give one piece of advice to a hotelier considering Duve, it would be to fully embrace its personalization and automation capabilities from day one. Duve is not just a digital check-in tool; it’s a complete guest experience platform designed to transform how you interact with your guests. By leveraging its AI-driven upselling engine and omnichannel communication hub, you can significantly increase revenue while reducing manual workload for your staff. The platform’s ability to deliver tailored offers—such as room upgrades, local experiences, and in-house services—at the right time creates a more memorable stay for guests and boosts satisfaction scores.
Leverage the collaboration between DUVE and Skeat to create a truly frictionless guest experience. By integrating these solutions, you can streamline operations, boost personalization, and enhance guest satisfaction—all while simplifying your team's workload. The key is to fully utilize the automation and integration features to ensure every guest touchpoint feels effortless and connected.
My advice to a hotelier would be: Leverage Duve’s automation features to enhance guest satisfaction and operational efficiency. The platform’s ability to automate check-ins, upselling, and guest communications can significantly reduce manual workload and improve the overall guest experience.
My advice would be to take full advantage of the customisation possibilities offered by Bowo's Guest App. By adapting it to the unique identity of your establishment and the specific needs of your customers, you'll maximise traveller engagement and enhance their overall experience. Use the data provided by the app to refine your services and strengthen customer loyalty.
Recommended by
Marieke Wisse
Head of Marketing
@
Flexkeeping
Pritesh Patel
Director of Product Integration
@
Actabl
Dimitri Chanier
Project Management Officer
@
SKEAT
Janis Pardon
Sales Executive
@
Mews
Tiffany Wilk
Revenue Manager
@
Yvala
Marieke Wisse
Head of Marketing
@
Flexkeeping
Pritesh Patel
Director of Product Integration
@
Actabl
Dimitri Chanier
Project Management Officer
@
SKEAT
Janis Pardon
Sales Executive
@
Mews
Tiffany Wilk
Revenue Manager
@
Yvala
Xavier ROUHAUD
CEO
@
Swikly
Axel Marciano
CTO
@
SKEAT
Jenna Jarmoune
Project Manager
@
SKEAT
Benjamin Tourret
Head Operation
@
Skeat
Steven Steven
Logassi-Levy
@
Skeat
Henrietta Bellamy
Partner Associate
@
Mews
Kanza Ajmal
Head of Partnerships
@
tokeet
Lachlan Mcpherson
Director
@
Felix Technology
Chris McKenzie
Director of Sales, North America
@
protel
Lachlan Mcpherson
Co-Founder
@
Felix Technology
Michael Schiff
Partnerships
@
Guesty
Elias Tuma
Senior FS Developer
@
Silverbyte
Omri Wislizki
Startups and Crypto Growth
@
Stripe
Yuval Shtokhamer
COO
@
MiniHotel PMS
Rens de Vries
Projectmanager
@
Enzosystems
Rachel Forbes
Guest Experience Team Leader
@
Guesty
Maurice Zarka
CEO and Co-founder
@
ChartsBeds
Stas Smolyan
Director of Sales & Marketing
@
Pelecard LTD
Maxime Lagreze
CTO
@
Henri Trip
Aran Cankilic
Owner
@
Betterstays
Rosta Sikora
Sales Manager
@
Mews
ALICIA DORGET
Directrice commerciale
@
THAIS-PMS
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
Gabriela Jankovic
Head of Marketing and Sales EMEA
@
Mini Hotel
Yuval Shtokhamer
CEO
@
MiniHotel PMS
Rylan Dykstra
Global event manager
@
Roomraccoon
James Beck
Head of Partnerships
@
eviivo Ltd
Sharon Giler
Growth Consultant
@
Blings.io
Pierre Kerambellec
VP Sales
@
ADYEN
Vivian Zitman
Partnerships Manager
@
Rentals United
Rensq de Vries
Projectmanager
@
Enzosystems
Arkady Katz
Support and Product Manager
@
Minihotel
Michael Schiff
Tech Lead
@
Guesty
Robert Foehles
Head of Customer Operations
@
elina PMS
James Bishop
Senior Director, Global Demand Partnerships
@
SiteMinder
Steve Dow
Chief Commercial Officer
@
res:harmonics
Chaz Farris
Associate Regional Manager
@
Cloudbeds
Christoph Irving
Head of Partnerships
@
RoomPriceGenie
Nadia Petropoulou
Partnerships Manager
@
Cloudbeds
James Beck
Head of Partnerships
@
eviivo
Thibault Gence
Director of Growth
@
Apaleo
Brice Bonbois
Directeur Commercial & Marketing
@
Experience CRM
lionel CERVERA
Business Developer
@
Experience hotel CRM
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
José Antonio
Consultant
@
Smart hospitality 360
Jesse Stanley
Technical Product Manager
@
Pace Revenue
Gabriela Rubio
Integrations Manager Lead
@
Cloudbeds
David Boker
Manager, International Operations
@
Silverbyte Ltd.
vincent frisch
CEO
@
Topsys
Alize Boivin
Country Manager
@
HiJiffy
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News
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1 year ago
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1 year ago
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2 years ago
Duve’s Online Check-in Selected As “Contactless Check-in Solution Of The Year” By TravelTech Breakthrough
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2 years ago
Duve Launches Its Integration with SIHOT PMS
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2 years ago
Duve Acquires Easyway, Pioneering a New Era in Hospitality AI-Driven Guest Experiences
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2 years ago
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2 years ago
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2 years ago
Duve Sponsors Hotel Tech Report’s 2024 Buyer Guide for Guest Apps
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2 years ago
Duve Unleashes Major Innovations in Guest Experience Platform to Help Hoteliers Stay Ahead the Summer Peak Season
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3 years ago
Thaïs PMS and Duve Integrate to Help Hoteliers Improve Their Guest Experience Management
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Duve Launches Advanced Email Marketing Capabilities to Foster Post-Stay Guest Experience for Hoteliers
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3 years ago
Duve Guest Experience Management Platform Now Available on Oracle Cloud Marketplace
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Revolutionizing Guest Experience, Duve Introduces AI into Hospitality with ‘DuveAI’
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3 years ago
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3 years ago
Duve is Named The Best Guest Experience Platform in the 2023 HotelTechAwards
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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless
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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands
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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish
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