Commercial Manager

5 months ago

Verified

... Excellent service - always improving ...

Front Desk Manager

5 months ago

Verified

... I work with wishbox since half year, the app is easy and friendly to setup. Our hotel guests are very happy with the online check-in option (Easy, fast and reduce time at the reception desk). The customer service is professional ...

Front Desk Manager

5 months ago

Verified

... I work with wishbox since half year, the app is easy and friendly to setup. Our hotel guests are very happy with the online check-in option (Easy, fast and reduce time at the reception desk). The customer service is professional, helpful and keep ...

Manager

1 months ago

Verified

... DUVE is THE answer to bring your guest relation to the top level ...

Manager

1 months ago

Verified

... Nothing so far. DUVE is very reactive to suggestions for improvements. Bruno from DUVE is very professional. I'm very happy. ...

Manager

1 months ago

Verified

... Nothing so far. DUVE is very reactive to suggestions for improvements. Bruno from DUVE is very professional. I'm very happy. ...

Manager

1 months ago

Verified

... Nothing so far. DUVE is very reactive to suggestions for improvements. Bruno from DUVE is very professional. I'm very happy. ...

Manager

5 months ago

Verified

... Duve helped us streamline guest journey from booking creation to departure. An easy to use out of the box platform which helps monitor guest check-ins, special requests, communication, additional orders and reviews ...

Director of Strategy and Innovation

1 months ago

Verified

... Astotel is very satisfied with DUVE. One possible improvement would have been more comprehensive assistance in setting up our interface with Opera Cloud through OHIP. ...

Manager

1 months ago

Verified

... I have been using Duve for a few months and I love it! Their support team is also super responsive to any feature requests I have so I don't think there is anything that needs improvement for now. ...

Owner

4 months ago

Verified

... Initially a great experience, fantastic onboarding and a great tool. The Guest App is neat (though not all customers like it), and auto-translate features are handy with international guests. ...

Owner

4 months ago

Verified

... Frustrating: Suddenly lots of bugs & bad customer ...

Owner

4 months ago

Verified

... Recently, over the last 3 months we've been encountering bugs in the platform on a daily basis. Sadly the customer support is not good enough for the number of bugs the platform seems to have, which ...

Owner

4 months ago

Verified

... Frustrating: Suddenly lots of bugs & bad customer ...

Owner

4 months ago

Verified

... Recently, over the last 3 months we've been encountering bugs in the platform on a daily basis. Sadly the customer support is not good enough for the number of bugs the platform seems to have, which is deeply frustrating. I wish they would train their customer support team better - they seem to often give incorrect support advice, or don't know what they are doing frequenatly. It's frustrating because the team that works on onboarding is amazing and very knowledgeable - but their internal customer service, once you've joined up, is very weak at times. All platforms have bugs from time to time, but daily bugs + bad customer support = bad experience. I've tried to raise this with them internally - as 2 agents in particular offer conflicting ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional: attentive, efficient ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional: attentive, efficient, efficient, it was a real pleasure to work with her and of course all the Duve teams Quick and efficient responses to any request from us It's a real pleasure to work between professionals Duve is appreciated by customers who are pleasantly surprised that it works so ...

Operations Manager

3 months ago

Verified

... The guest App is great and gives the guest a very good first look into the apartments and lets them see tutorial or FAQ very easily. ...

Managing director

3 months ago

Verified

... Integrate mandatory payments at the checkin process. This would be helpful collecting the city tax. Now we have solve it as a mandatory payment in the guide. ...

Managing director

3 months ago

Verified

... Integrate mandatory payments at the checkin process. This would be helpful collecting the city tax. Now we have solve it as a mandatory payment in the guide. ...

OPERATIONS MANAGER

3 months ago

Verified

... The messaging service through whatsapp and using them for upselling and promoting various hotel activities and/or notify for changes that are happening in the hotel ...

OPERATIONS MANAGER

3 months ago

Verified

... The messaging service through whatsapp and using them for upselling and promoting various hotel activities and/or notify for changes that are happening in the hotel ...

Spa & Gallery Manager

3 months ago

Verified

... I have not experience any challenges or difficulties. I guess that perhaps MarCom team could give you better feedbacks. Thank you. ...

Spa & Gallery Manager

3 months ago

Verified

... I have not experience any challenges or difficulties. I guess that perhaps MarCom team could give you better feedbacks. Thank you. ...

Guest Experience Manager

3 months ago

Verified

... The onboarding process with Duve, was very disorganized and not customer oriented as you would expect as a client. During the onboarding process we made Duve aware that we are missing essential features (mainly in branding). These concerns were not addressed, and we felt like it was not taken seriously. There was also no emergency ...

Guest Experience Manager

3 months ago

Verified

... The onboarding process with Duve, was very disorganized and not customer oriented as you would expect as a client. During the onboarding process we made Duve aware that we are missing essential ...

front desk manager

3 months ago

Verified

... So easy to work with, great tool to communicate with guests, easy to track the reviews and the upgrade requests. ...

Front Office Manager

3 months ago

Verified

... The Duve team has been very prompt in helping us whenever we have requested. We believe that Duve will continue to develop the program, which will greatly benefit our team members. ...

Sales

3 months ago

Verified

... Good operation of the different tools offered by Duve. The quick response and solution to possible errors or problems that arise. ...

Senior Project Manager

3 months ago

Verified

... The support is good but only by e-mail, sometimes it is better to explain a situation when you talk with someone and sometimes is urgent. ...

Senior Project Manager

3 months ago

Verified

... The support is good but only by e-mail, sometimes it is better to explain a situation when you talk with someone and sometimes is urgent. ...

Senior Project Manager

3 months ago

Verified

... The support is good but only by e-mail, sometimes it is better to explain a situation when you talk with someone and sometimes is urgent. ...

Senior Project Manager

3 months ago

Verified

... The possibility to stay in touch with the guest before he /she arrive. During the stay , and after up sales. ...

Senior Project Manager

3 months ago

Verified

... Very good program. ...

Senior Project Manager

3 months ago

Verified

... The support is good but only by e-mail, sometimes it is better to explain a situation when you talk with someone and sometimes is urgent. ...

Senior Project Manager

3 months ago

Verified

... The support is good but only by e-mail, sometimes it is better to explain a situation when you talk with someone and sometimes is urgent. ...

Senior Project Manager

3 months ago

Verified

... Very good program. ...

Senior Project Manager

3 months ago

Verified

... The possibility to stay in touch with the guest before he /she arrive. During the stay , and after up sales. ...

Senior Project Manager

3 months ago

Verified

... Very good program. ...

Senior Project Manager

3 months ago

Verified

... The support is good but only by e-mail, sometimes it is better to explain a situation when you talk with someone and sometimes is urgent. ...

Senior Project Manager

3 months ago

Verified

... The support is good but only by e-mail, sometimes it is better to explain a situation when you talk with someone and sometimes is urgent. ...

Senior Project Manager

3 months ago

Verified

... The possibility to stay in touch with the guest before he /she arrive. During the stay , and after up sales. ...

Senior Project Manager

3 months ago

Verified

... The support is good but only by e-mail, sometimes it is better to explain a situation when you talk with someone and sometimes is urgent. ...

Digital manager

3 months ago

Verified

... Sending guests messages it helps advertising things we do in the hotel and informing guests with important information i really found this useful ...

Front Desk Manager and Project Leader

2 months ago

Verified

... Adopting Duve has transformed our guest engagement. The online check-in process and the customizable guest app helps us improve our guest experience. The flexibility of the platform, together with excellent support ...

Senior Experience Concierge

2 months ago

Verified

... The need to make easier to begin a conversation with guests and avoid to sent multiple automatic messages to the same guest ...

Marketing Manager

2 months ago

Verified

... For improvement – the option to perform check-out through the system, an AI service that provides answers to customers regarding information about the hotel, the chain, and attractions near the ...

Marketing Manager

2 months ago

Verified

... Upsell helps increase the hotel's revenue. For example, we sell balloon package and upgrade room are purchased and provide an add service to the customer ...

Marketing Manager

2 months ago

Verified

... We include in the app all the relevant information for the guests request . For example, pool hours, meal times, information about the spa and order treatment , and important announcements we want to ...

FD

2 months ago

Verified

... A wider range of customization options for upsell offerings would be ideal, helping us tailor even more targeted promotions to our guests. ...

Digital Manager

2 months ago

Verified

... Communication center where I can find all of my messages, user interface where I can change the data easily and early checkin that saves a lot of time ...

Digital Manager

2 months ago

Verified

... The reviews could have more options and also should generate reports and sent to managers. Besides that, every feature is a dream. ...

FD

2 months ago

Verified

... *Abbreviation of the check-in procedure *Excellent services *Excellent communication with customers Functional friendliness Use of AI Excellent support and escort team, women of a very high ...

FD

2 months ago

Verified

... *Abbreviation of the check-in procedure *Excellent services *Excellent communication with customers Functional friendliness Use of AI Excellent support and escort team, women of a very high ...

FD

2 months ago

Verified

... *Tutorials in Hebrew *A humane telephone support center whose price is a little too high for a small complex like ours. ...

Manager

2 months ago

Verified

... I believe duve is providing everything and easy to use nothing to be added except the notification thing for the receptionist to be more responsive when receiving messages from the guests in order ...

Manager

2 months ago

Verified

... Duve makes it much easier for guests to communicate much easier to contact the hotel all guests now a days prefers to request their order by only texting which is very convenient and makes life ...

Manager

2 months ago

Verified

... I believe duve is providing everything and easy to use nothing to be added except the notification thing for the receptionist to be more responsive when receiving messages from the guests in order ...

Executive Assistant Manager

2 months ago

Verified

... Enhance revenue, be Contactless and shorten the check-in process, Smart communicate. ...

Executive Assistant Manager

2 months ago

Verified

... Pre-arrival online check-in helps to shorten the check-in process and times. as well as information links with the Opera system help the Front desk to save time on updating the guest profile. ...

2 months ago

Verified

... An excellent app for communication between guests and the hotel, promoting sales while increasing profitability ...

Front Office Manager

3 months ago

Verified

... Chat function which is unable to delete when typo and the online check in and application to access only whatapp. ...

Hospitality Operations Manager

2 months ago

Verified

... We love how efficient is our communication with customers right now: all communications in one channel. The Guest App allows us to seamless & personalized communication, while the upselling features ...

Hospitality Operations Manager

2 months ago

Verified

... We love how efficient is our communication with customers right now: all communications in one channel. The Guest App allows us to seamless & personalized communication, while the upselling features ...

FD

2 months ago

Verified

... 1. It is very easy to communicate with hotel guests in chat and the ability to send concentrated messages is very helpful. 2. The possibility to send organized and detailed information in the ...

FD

2 months ago

Verified

... There is nothing we need right now When we come across something we send a request and the staff immediately helps us. ...

Reception

2 months ago

Verified

... Excellent app, simple to use, very convenient to use, Excellent app We have been using the app for over a year, very satisfied with the service of the company Duve, the app is easy to use, very helpful in providing ...

VP Strategy

1 months ago

Verified

... We are a small group of ultra luxury hotels, with a lot of demands, and looked for a product that will cover all our requirements from a digital guest journey system. The only one was Duve and after 3-4 months we are not disappointed. We see positive results in guest experience, efficiency and commercial results. It takes us some time to get more parts working but eventually we will get everything done. We see that our guests, from all segments are interacting with the system and see the value in it and it helps to provide the best experience possible based on the guest's preferences. We have many more plans for the system in the future and we are excited to roll them out. I can also mentioned positively the GX team and our direct GX manager, Galia, that are giving us 200% ...

VP Strategy

1 months ago

Verified

... We are a small group of ultra luxury hotels, with a lot of demands, and looked for a product that will cover all our requirements from a digital guest journey system. The only one was Duve and after 3-4 months we are not disappointed. We see positive results in guest experience, efficiency and commercial results. It takes us some time to get more parts working but eventually we will get everything done. We see that our guests, from all segments are interacting with the system and see the value in it and it helps to provide the best experience possible based on the guest's preferences. We have many more plans for the system in the future and we are excited to roll them out. I can also mentioned positively the GX team and our direct GX manager, Galia, that are giving us 200% of their attention ...

VP Strategy

1 months ago

Verified

... We are a small group of ultra luxury hotels, with a lot of demands, and looked for a product that will cover all our requirements from a digital guest journey system. The only one was Duve and after 3-4 months we are not disappointed. We see positive results in guest experience, efficiency and commercial results. It takes us some time to get more parts working but eventually we will get everything done. We see that our guests, from all segments are interacting with the system and see the value in it and it helps to provide the best experience possible based on the guest's preferences. We have many more plans for the system in the future and we are excited to roll them out. I can also mentioned positively the GX team and our direct GX manager, Galia, that are giving us 200% of their attention and support ...

VP Strategy

1 months ago

Verified

... We are a small group of ultra luxury hotels, with a lot of demands, and looked for a product that will cover all our requirements from a digital guest journey system. The only one was Duve and after 3-4 months we are not disappointed. We see positive results in guest experience, efficiency and commercial results. It takes us some time to get more parts working but eventually we will get everything done. We see that our guests, from all segments are interacting with the system and see the value in it and it helps to provide the best experience possible based on the guest's preferences. We have many more plans for the system in the future and we are excited to roll them out. I can also mentioned positively the GX team and our direct GX manager, Galia, that are giving us 200% of their attention ...

Director of Revenue

1 months ago

Verified

... Duve has proven to be wonderfully flexible in creating professional communication pieces tailored to different tiers of ours guests. Additionally Duve is providing an excellent platform for upselling ...

Director of Revenue

1 months ago

Verified

... We look forward to Duve integrated with our F&B system to provide a seamless In Room Dining experience. As well as integrating with our back of house system for ordering additional items and ...

Digital Marketing Manager

1 months ago

Verified

... A broader range of customization options for upsell campaigns would help us better match offers to our diverse guest profiles and seasonal demands. ...

COO

1 months ago

Verified

... We are using more than 30 automated messages to cover all our SOPs, it would be convenient if we would be able to bypass some of the pre check in steps. For example we have repeat guests sometimes or ...

Co-Founder

1 months ago

Verified

... Top-level product ...

Co-Founder

1 months ago

Verified

... They listen to our needs and quickly develop our development wishes. They listen to our needs and quickly develop our development wishes. This enables us to offer our customers excellent digital ...

IT Manager

1 months ago

Verified

... Transforming Guest Communication, Enhancing Experiences, and Driving Operational Efficiency ...

IT Manager

1 months ago

Verified

... Duve truly excels in the way it seamlessly integrates guest engagement with operational efficiency, creating a smoother, more personalized experience for both guests and staff. Its ability to tailor communication to individual guest pre ...

Reservationist

1 months ago

Verified

... I genuinely enjoy the chat feature. It has made communicating with our guests super easy! We are able to troubleshoot and pass along simple information just by sending a quick text. This is a ...

Cheffe de Brigade

1 months ago

Verified

... The customer messaging platform allows us to send messages via WhatsApp, which is much more easily handled by customers than emails. The exchanges are much more fluid. ...

Guest experience

1 months ago

Verified

... Communication with customers is easy and efficient. ...

Reception supervisor

1 months ago

Verified

... Very useful for delivering information to the guest, for example if the guest want to know about spa menu's and room service. It is way easier to send them the information through the messaging ...

Reception supervisor

1 months ago

Verified

... The upselling software is a little bit confusing because I don't really get how the prices get fixed.Also the pre check in could use a few improvements. For example if the client has made a reservation for a few rooms, and if they want to pay in advance through the Duve, It only lets them pay for one room. Also implementing the choice to split the payment to several ...

Rooms Division manger

1 months ago

Verified

... How simple you can contact the guest before arrival, update them about the hotel and the services, you can suggest them up sale, or upgrade, the pre check-in, and the pre check-out is very smooth and simple. Update the guest about any sales the hotel have or any special offers the company make. We can welcome the guest and send offers of the hotel like spa or discount on dinner or lunch. Its very simple program that help ...

Rooms Division manger

1 months ago

Verified

... How simple you can contact the guest before arrival, update them about the hotel and the services, you can suggest them up sale, or upgrade, the pre check-in, and the pre check-out is very smooth and simple. Update the guest about any sales the hotel have or any special offers the company make. We can welcome the guest and send offers of the hotel like spa or discount on dinner or lunch. Its very simple program that help ...

Digital and Innovation Director

1 months ago

Verified

... Great experience with the Duve teams. Always attentive and aligned with us to ensure the success of our deployments. Guest app very easy to use and roll out. Great engine for Guest Messaging Software. ...

Digital and Innovation Director

1 months ago

Verified

... Great experience with the Duve teams. Always attentive and aligned with us to ensure the success of our deployments. Guest app very easy to use and roll out. Great engine for Guest Messaging Software. ...

Digital and Innovation Director

1 months ago

Verified

... We are very happy with the service and the team. Duve was very supportive all along the way. Especially with our specifications. ...

Directrice Marketing

1 months ago

Verified

... Some customization items could be reviewed, such as the customization of CTAs, activation of strike-through prices, menus for specific days, and A/B testing. ...

Commercial Manager

5 months ago

Verified

... With dematerialised check-in, we save precious time in communicating and guiding the customer to his flat. Everything is very clear and intuitive to build a personalised online guest area for each ...

Front Desk Manager

5 months ago

Verified

... There is nothing significant to improve. I only think that check-in process for multiple FIT reservations could be better (in one check-in process). ...

Manager

5 months ago

Verified

... It helps me to communicate with my guests automatically and save time and efforts from the moment of booking throughout check in, stay, check out and much more ...

Sales manager

1 months ago

Verified

... it is a quick to use easy and complete application, everything is done quickly with the client, it saved me a lot of time on my schedule, we can create an exchange with the client and I recommend ...

Project manager

5 months ago

Verified

... ' quick The possibility to make actions shorter check in at home offer upsales, push notifications , the communication hub ...

Manager

5 months ago

Verified

... Duve helped us streamline guest journey from booking creation to departure. An easy to use out of the box platform which helps monitor guest check-ins, special requests, communication, additional orders and reviews. It helped us improve understanding of each individual guest needs, offer more tailored upsells and reduce time spent on check-in and check-out procedures. Text-based messaging ...

Manager

5 months ago

Verified

... Duve helped us streamline guest journey from booking creation to departure. An easy to use out of the box platform which helps monitor guest check-ins, special requests, communication, additional orders and reviews. It helped us improve understanding of each individual guest needs, offer more tailor ...

Manager

5 months ago

Verified

... Duve helped us streamline guest journey from booking creation to departure. An easy to use out of the box platform which helps monitor guest check-ins, special requests, communication, additional orders and reviews. It helped us improve understanding of each individual guest needs, offer more tai ...

Manager

1 months ago

Verified

... Automated Communications ...

12 months ago

Verified

... Customer service being on a different time zone has been a bit of a challenge for us. We have the added complexity of integrating Duve with our PMS as well as our door lock company and during the ...

A Hotel Manager

4 months ago

Verified

... I like the live chat and the feedback and i can offer my guest food and beverage menu and parking and a online cheak in Its Really Easyyyyy Way. ...

A Hotel Manager

4 months ago

Verified

... I really enjoying using the platform ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional: attentive, efficient, efficient, it was a real pleasure to work with her and of course all the Duve teams Quick and efficient responses to any request from us It's a real pleasure to work between professionals Duve is appreciated by customers who are pleasantly surprised that it works so well. It allows us to adapt to the needs and habits of customers, to be closer to them and better understand them in order to better satisfy them. Duve is an additional source of income by selling upgrades to Accommodation or by selling a la carte menus or dishes in our various restaurants Facility for customers who can contact us 24 hours a day and receive an instant response in their native language. Customers are in more and more of a hurry and do not wish to wait for the administrative formalities. They have the possibility to do an online check in and record all the necessary information even before arriving at the hotel Duve allows us to follow the client ...

Operations Manager

3 months ago

Verified

... The set up of the Guest app takes long, some important information, such as Pictures and Apartment descriptions, should be pulled from the PMS systems directly rather than having to update them ...

OPERATIONS MANAGER

3 months ago

Verified

... The messaging service through whatsapp and using them for upselling and promoting various hotel activities and/or notify for changes that are happening in the hotel ...

Residences Manager

3 months ago

Verified

... While Duve’s features are fantastic, one area that could be improved is the integration with external booking platforms. It would be great if the platform could automate syncing guest information ...

Guest Relations officer

3 months ago

Verified

... Repeating pre checking message if quest do not response. Sometime quests do not like it and have complaints that we are disturbing them. ...

Revenue and Tech Manager

3 months ago

Verified

... Guest messaging software should be improved most especially the bugs and errors resulting to double sending of messages and inaccurate computation of billing. ...

General Manager

3 months ago

Verified

... Organize all the collected guest data and provide better analytical information for business decision making. Better use case of guest data for marketing purposes. ...

Senior Project Manager

3 months ago

Verified

... The possibility to stay in touch with the guest before he /she arrive. During the stay , and after up sales. ...

Marketing Manager

2 months ago

Verified

... For improvement – the option to perform check-out through the system, an AI service that provides answers to customers regarding information about the hotel, the chain, and attractions near the ...

Front Office Manager

2 months ago

Verified

... Both our guests and my team members benefit from the very user-friendly messaging software of Duve. Guests receive an invitation to engage with our hotel, so we can provide their questions with a fast response. This saves the staff a lot of phone ...

Executive Assistant Manager

2 months ago

Verified

... Enhance revenue, be Contactless and shorten the check-in process, Smart communicate. ...

2 months ago

Verified

... The synchronization between the application and the hotel management system needs to be improved in order to allow products to be registered immediately in the system and it will be possible to charge ...

FD

2 months ago

Verified

... 1. It is very easy to communicate with hotel guests in chat and the ability to send concentrated messages is very helpful. 2. The possibility to send organized and detailed information in the ...

FD

2 months ago

Verified

... 1. It is very easy to communicate with hotel guests in chat and the ability to send concentrated messages is very helpful. 2. The possibility to send organized and detailed information in the ...

Head of digital marketing

2 months ago

Verified

... Duve’s Mobile Ordering & Room Service feature has transformed the guest experience by adding a layer of convenience and personalization that guests truly appreciate. The ability to browse and order ...

Director of Revenue

1 months ago

Verified

... Duve has proven to be wonderfully flexible in creating professional communication pieces tailored to different tiers of ours guests. Additionally Duve is providing an excellent platform for upselling ...

Front Desk Manager

1 months ago

Verified

... It would be great if in the long term it could delete items in Opera when updated as well and not just adding. ...

Quality Control Manager

1 months ago

Verified

... Duve has completely transformed our upselling strategy at Cassia Jerusalem. It’s user-friendly, integrates seamlessly with our PMS, and allows us to personalize offers, increasing guest engagement and revenue. The automated ...

COO

1 months ago

Verified

... Duve offers an incredible variety of options and customization when creating your Guest Experience, from automated messages to upsells. Would highly recommend for any company (both hotels and STR) ...

Co-Founder

1 months ago

Verified

... The tool develops very quickly and is at the top of the market. Particularly thanks to the AI tool they've added, which is really well thought-out. ...

IT Manager

1 months ago

Verified

... Transforming Guest Communication, Enhancing Experiences, and Driving Operational Efficiency ...

IT Manager

1 months ago

Verified

... Duve truly excels in the way it seamlessly integrates guest engagement with operational efficiency, creating a smoother, more personalized experience for both guests and staff. Its ability to tailor communication to individual guest preferences, from pre-arrival to post-stay, fosters a sense of care and attentiveness. Meanwhile, automation of routine tasks, such as check-ins and guest requests, not only saves time but also reduces ...

Reservationist

1 months ago

Verified

... I genuinely enjoy the chat feature. It has made communicating with our guests super easy! We are able to troubleshoot and pass along simple information just by sending a quick text. This is a wonderful upgrade from just emails and phone calls. It also makes communicating check-in and check-out information easier. The Communication Hub and pre-arrival tools have really enhanced guest satisfaction and reduce administrative ...

Reservationist

1 months ago

Verified

... When updating contact info (Ex; guests phone number or email) currently you have to go into the guests portal area to update both. If you update the info on our end where you review the booking the information does not update correctly and reverts back to what ever the guest entered while filling in their reservation details. This is an additional ...

Rooms Division manger

1 months ago

Verified

... How simple you can contact the guest before arrival, update them about the hotel and the services, you can suggest them up sale, or upgrade, the pre check-in, and the pre check-out is very smooth and ...

Rooms Division manger

1 months ago

Verified

... Easy guest messaging, and effective communication way. ...

Manager

5 months ago

Verified

... Whatsapp channel options are limited and social networks sync can take the business forward and provide new options for me ...

Sales manager

1 months ago

Verified

... it is a quick to use easy and complete application, everything is done quickly with the client, it saved me a lot of time on my schedule, we can create an exchange with the client and I recommend ...

Airbnb house Host

5 months ago

Verified

... Maybe some more language in translation , and some bugs that they can fix whe we try to make a copy/paste at front desc app . and i dont know if we can synchronize with our site calendar . ...

Airbnb house Host

5 months ago

Verified

... Maybe some more language in translation , and some bugs that they can fix whe we try to make a copy/paste at front desc app . and i dont know if we can synchronize with our site calendar . ...

Manager

5 months ago

Verified

... Looking forward to improvements to coms, especially AI-chat bot to answer standard guest queries. A native mobile app would be a huge plus. Also really looking forward to more partner integrations ...

Director of Strategy and Innovation

1 months ago

Verified

... Astotel is very satisfied with DUVE. One possible improvement would have been more comprehensive assistance in setting up our interface with Opera Cloud through OHIP. ...

Director of Strategy and Innovation

1 months ago

Verified

... Astotel is very satisfied with DUVE. One possible improvement would have been more comprehensive assistance in setting up our interface with Opera Cloud through OHIP. ...

12 months ago

Verified

... Duve allows us to reach our guests by email, by text, by SMS, etc. This has allowed us to make our contactless hotel much more easy for guests to navigate. ...

P.A to General Manager

3 months ago

Verified

... A more advanced analytics dashboard would help us gain deeper insights into guest behavior and preferences. Additionally, expanding integration options with other property management systems would ...

GM

3 months ago

Verified

... A bit more guidance in the onboarding process. Do not recommend to use it with Oracle, not because of DUVE, but because of Oracles super-slow response time to any issues. My Interface is down since a ...

GM

3 months ago

Verified

... A bit more guidance in the onboarding process. Do not recommend to use it with Oracle, not because of DUVE, but because of Oracles super-slow response time to any issues. My Interface is down since a couple months now and I will have to change ...

GM

3 months ago

Verified

... A bit more guidance in the onboarding process. Do not recommend to use it with Oracle, not because of DUVE, but because of Oracles super-slow response time to any issues. My Interface is down since a ...

GM

3 months ago

Verified

... A bit more guidance in the onboarding process. Do not recommend to use it with Oracle, not because of DUVE, but because of Oracles super-slow response time to any issues. My Interface is down since a ...

Managing director

3 months ago

Verified

... I’ve been using Duve for a while now, and it has exceeded all my expectations! The flexibility it offers is absolutely amazing. I love how easy it is to integrate upselling and cross-selling ...

Managing director

3 months ago

Verified

... I’ve been using Duve for a while now, and it has exceeded all my expectations! The flexibility it offers is absolutely amazing. I love how easy it is to integrate upselling and cross-selling ...

Managing director

3 months ago

Verified

... I’ve been using Duve for a while now, and it has exceeded all my expectations! The flexibility it offers is absolutely amazing. I love how easy it is to integrate upselling and cross-selling ...

OPERATIONS MANAGER

3 months ago

Verified

... The messaging service through whatsapp and using them for upselling and promoting various hotel activities and/or notify for changes that are happening in the hotel ...

Residences Manager

3 months ago

Verified

... A Game Changer for Guest Experience and Operational Efficiency ...

Hotel Manager

3 months ago

Verified

... We are happy with the system. Improvements would be interface with HubOS to get guest requests flowing throughs system straight to the staff as job request ...

Receptionist

3 months ago

Verified

... Convenient Hotel Guest App! The hotel guest app is incredibly user-friendly. Guests love being able to access services and information right from their phones. What could be improved: Integrating more local ...

owner

3 months ago

Verified

... thy need to improve relation between the booking engine and the app to see all the informations from the guest ...

owner

3 months ago

Verified

... thy need to improve relation between the booking engine and the app to see all the informations from the guest ...

owner

3 months ago

Verified

... Guest Messaging Software ...

Accountant

3 months ago

Verified

... What needs improvement is the connection/linking to our reservation system to which is Guest. It usually have linking error and the reports generated from Guest are not accurate. ...

Accountant

3 months ago

Verified

... What needs improvement is the connection/linking to our reservation system to which is Guest. It usually have linking error and the reports generated from Guest are not accurate. ...

Guest relations manager

2 months ago

Verified

... Integration options for more Property Management Systems (PMS) would be great, as it would offer wider accessibility and smoother data synchronization for a greater variety of hotels. ...

Executive Assistant Manager

2 months ago

Verified

... it would be better if the guest can connect duve via a mobile apps rather than connect via WhatsApp. Or scan and goes to chat box right away. ...

2 months ago

Verified

... An excellent app for communication between guests and the hotel, promoting sales while increasing profitability ...

2 months ago

Verified

... The synchronization between the application and the hotel management system needs to be improved in order to allow products to be registered immediately in the system and it will be possible to ...

Front Office Manager

3 months ago

Verified

... Chat function which is unable to delete when typo and the online check in and application to access only whatapp. ...

Front Office Manager

3 months ago

Verified

... Chat function which is unable to delete when typo and the online check in and application to access only whatapp. ...

Front Office Manager

3 months ago

Verified

... Chat function which is unable to delete when typo and the online check in and application to access only whatapp. ...

VP Strategy

1 months ago

Verified

... Integrations in general proves to be a pain, especially to payment providers. Probably an issue with every system. Oracle is the worst. ...

VP Strategy

1 months ago

Verified

... Integrations in general proves to be a pain, especially to payment providers. Probably an issue with every system. Oracle is the worst. ...

VP Strategy

1 months ago

Verified

... Integrations in general proves to be a pain, especially to payment providers. Probably an issue with every system. Oracle is the worst. ...

VP Strategy

1 months ago

Verified

... Integrations in general proves to be a pain, especially to payment providers. Probably an issue with every system. Oracle is the worst. ...

Director of Revenue

1 months ago

Verified

... Duve has proven to be wonderfully flexible in creating professional communication pieces tailored to different tiers of ours guests. Additionally Duve is providing an excellent platform for upselling ...

Director of Revenue

1 months ago

Verified

... We look forward to Duve integrated with our F&B system to provide a seamless In Room Dining experience. As well as integrating with our back of house system for ordering additional items and ...

Director of Revenue

1 months ago

Verified

... We look forward to Duve integrated with our F&B system to provide a seamless In Room Dining experience. As well as integrating with our back of house system for ordering additional items and ...

Director of Revenue

1 months ago

Verified

... We look forward to Duve integrated with our F&B system to provide a seamless In Room Dining experience. As well as integrating with our back of house system for ordering additional items and ...

Director of Revenue

1 months ago

Verified

... We look forward to Duve integrated with our F&B system to provide a seamless In Room Dining experience. As well as integrating with our back of house system for ordering additional items and ...

Front Desk Manager

1 months ago

Verified

... It would be great if in the long term it could delete items in Opera when updated as well and not just adding. ...

Reservations Manager

1 months ago

Verified

... Duve’s communication tools have been a game changer for Cassia Hotel. The centralized Communication Hub and seamless multi-channel integration (WhatsApp, SMS and email) make it easy to connect with ...

IT Manager

1 months ago

Verified

... Duve truly excels in the way it seamlessly integrates guest engagement with operational efficiency, creating a smoother, more personalized experience for both guests and staff. Its ability to tailor communication to individual guest preferences, from pre-arrival to post-stay, fosters a sense of care and attentiveness. Meanwhile, automation of routine tasks, such as check-ins and guest requests, not only saves time but also reduces the likelihood of human error, allowing staff to focus on delivering exceptional hospitality ...

IT Manager

1 months ago

Verified

... While Duve is excellent, continuing to develop integrations with niche hospitality tools or systems will make it even more versatile. This ongoing effort will further enhance its adaptability to ...

IT Manager

1 months ago

Verified

... While Duve is excellent, continuing to develop integrations with niche hospitality tools or systems will make it even more versatile. This ongoing effort will further enhance its adaptability to ...

IT Manager

1 months ago

Verified

... While Duve is excellent, continuing to develop integrations with niche hospitality tools or systems will make it even more versatile. This ongoing effort will further enhance its adaptability to ...

Reservationist

1 months ago

Verified

... When updating contact info (Ex; guests phone number or email) currently you have to go into the guests portal area to update both. If you update the info on our end where you review the booking the information does not update correctly and reverts back to what ever the guest entered while filling in their reservation details. This is an additional step that makes things confusing and in my opinion could be fixed very easily benefitting both the reservationist and the guest. Working more closely with vacation rental companies and being able to adapt the programming ...

Reservationist

1 months ago

Verified

... When updating contact info (Ex; guests phone number or email) currently you have to go into the guests portal area to update both. If you update the info on our end where you review the booking the information does not update correctly and reverts back to what ever the guest entered while filling in their reservation details. This is an additional step that makes things confusing and in my opinion could be fixed very easily benefitting both the reservationist and the guest. Working more closely with vacation rental ...

Reservationist

1 months ago

Verified

... I genuinely enjoy the chat feature. It has made communicating with our guests super easy! We are able to troubleshoot and pass along simple information just by sending a quick text. This is a wonderful upgrade from just emails and phone calls. It also makes communicating check-in and check-out information easier. The Communication Hub and pre-arrival tools have really enhanced guest satisfaction and reduce administrative work ...

Gm

1 months ago

Verified

... Connection with opera must be improved ...

Cheffe de Brigade

1 months ago

Verified

... The customer messaging platform allows us to send messages via WhatsApp, which is much more easily handled by customers than emails. The exchanges are much more fluid. ...

Cheffe de Brigade

1 months ago

Verified

... The customer messaging platform allows us to send messages via WhatsApp, which is much more easily handled by customers than emails. The exchanges are much more fluid. ...

Guest experience

1 months ago

Verified

... It should be possible to delete text messages, some messages are sent by mistake. Option to send photos via WhatsApp, option to write in Hebrew without the need for translations in telpatim. ...

Directrice Marketing

1 months ago

Verified

... Boosting hotel revenue and enhancing guest experience with DUVE ...

Directrice Marketing

1 months ago

Verified

... DUVE has proven to be an indispensable tool for optimizing hotel revenue and improving guest satisfaction. Its upselling capabilities are a major asset, allowing us to offer personalized upgrades, exclusive services, and tailored packages directly through the platform. By leveraging guest data and preferences, DUVE ensures that each upsell is highly relevant, leading to increased revenue per guest. Additionally, the streamlined Express Checkin feature has greatly enhanced guest convenience, reducing wait times and ensuring a smoother arrival experience, which translates into greater guest satisfaction and operational efficiency. The guest communication tools within DUVE further elevate the overall guest experience. The intuitive guest app enables seamless interaction, allowing guests to make service requests, access hotel information, and even receive personalized recommendations—all at their fingertips. This inroom ...

Commercial Manager

5 months ago

Verified

... With dematerialised check-in, we save precious time in communicating and guiding the customer to his flat. Everything is very clear and intuitive to build a personalised online guest area for each customer and each address. The sale ...

Commercial Manager

5 months ago

Verified

... With dematerialised check-in, we save precious time in communicating and guiding the customer to his flat. Everything is very clear and intuitive to build a personalised online guest area for each customer and each address. The sale of services, particularly transport, is reassuring and very popular, it even allows us (outside the covid period) to largely reimburse us for the Wishbox fees, this service is therefore free of charge. The service and the platform are constantly changing to improve ...

Commercial Manager

5 months ago

Verified

... Excellent service - always improving ...

Commercial Manager

5 months ago

Verified

... With dematerialised check-in, we save precious time in communicating and guiding the customer to his flat. Everything is very clear and intuitive to build a personalised online guest area for each customer and each address. The sale of services, particularly transport, is reassuring and very popular, it even allows us (outside the covid period) to largely ...

Commercial Manager

5 months ago

Verified

... With dematerialised check-in, we save precious time in communicating and guiding the customer to his flat. Everything is very clear and intuitive to build a personalised online guest area for each customer and each address. The sale of services, particularly transport, is reassuring and very popular ...

Commercial Manager

5 months ago

Verified

... Excellent service - always improving ...

Commercial Manager

5 months ago

Verified

... With dematerialised check-in, we save precious time in communicating and guiding the customer to his flat. Everything is very clear and intuitive to build a personalised online guest area for each customer and each address. The sale of services, particularly transport, is reassuring and very popular, it even allows us (outside the covid period) to largely reimburse us for the Wishbox ...

Commercial Manager

5 months ago

Verified

... Excellent service - always improving ...

Front Desk Manager

5 months ago

Verified

... I work with wishbox since half year, the app is easy and friendly to setup. Our hotel guests are very happy with the online check-in option (Easy, fast and reduce time at the reception desk). The ...

Sales manager

1 months ago

Verified

... it is a quick to use easy and complete application, everything is done quickly with the client, it saved me a lot of time on my schedule, we can create an exchange with the client and I recommend ...

Sales manager

1 months ago

Verified

... Amazing application ...

Sales manager

1 months ago

Verified

... it is a quick to use easy and complete application, everything is done quickly with the client, it saved me a lot of time on my schedule, we can create an exchange with the client and I recommend ...

Airbnb house Host

5 months ago

Verified

... everything was pefect with Duve . My customers love the application ...

Airbnb house Host

5 months ago

Verified

... everything was pefect with Duve . My customers love the application ...

Project manager

5 months ago

Verified

... Software that improve the contacr with e guest before arrival ...

Project manager

5 months ago

Verified

... ' quick The possibility to make actions shorter check in at home offer upsales, push notifications , the communication hub ...

Project manager

5 months ago

Verified

... ' quick The possibility to make actions shorter check in at home offer upsales, push notifications , the communication hub ...

Manager

1 months ago

Verified

... DUVE is THE answer to bring your guest relation to the top level ...

Manager

1 months ago

Verified

... DUVE is THE answer to bring your guest relation to the top level ...

Manager

5 months ago

Verified

... Duve helped us streamline guest journey from booking creation to departure. An easy to use out of the box platform which helps monitor guest check-ins, special requests, communication, additional orders and reviews. It helped us improve understanding of each individual guest needs, offer more tailored upsells and reduce time spent on check-in and check-out procedures. Text-based messaging automatically translated into guests' native language combined with a web-based guest app helped guide the guests better throughout their stay with us. Guest reviews insights proved to be extremely useful tool in preventing bad reviews on public ...

Manager

5 months ago

Verified

... Duve helped us streamline guest journey from booking creation to departure. An easy to use out of the box platform which helps monitor guest check-ins, special requests, communication, additional orders and reviews. It helped us improve understanding of each individual guest needs, offer more tailored upsells and reduce time spent on check-in and check-out procedures. Text-based messaging automatically translated into guests' native language combined with a web-based guest app helped guide the guests better throughout their stay with us. Guest reviews insights proved to be extremely useful tool in preventing bad reviews on public platforms and improve on services offered. The Duve platform seems to constantly ...

Director of Strategy and Innovation

1 months ago

Verified

... 8x increase in opt-in email addresses collected with Duve ...

Director of Strategy and Innovation

1 months ago

Verified

... With Duve, our guest service has reached a new level, and we have seen an immediate benefit in our operations. With the opt-out method for collecting email addresses, we collected 8x more email addresses compared to our previous opt-in approach, allowing us to improve our post ...

Director of Strategy and Innovation

1 months ago

Verified

... 8x increase in opt-in email addresses collected with Duve ...

Director of Strategy and Innovation

1 months ago

Verified

... 8x increase in opt-in email addresses collected with Duve ...

Manager

1 months ago

Verified

... Duve has completely changed the way we operate at Holiday Rentals and I am extremely happy that Duve is part of our tech stack. What's even better is that I have noticed that our guests are just as ...

General Manager

12 months ago

Verified

... Good Solution ...

Property Management

12 months ago

Verified

... This exceptional product is designed with the user in mind, providing a highly intuitive and user-friendly interface that is not only easy to navigate but also visually appealing. The product's ...

12 months ago

Verified

... Duve allows us to reach our guests by email, by text, by SMS, etc. This has allowed us to make our contactless hotel much more easy for guests to navigate. ...

Owner

4 months ago

Verified

... Recently, over the last 3 months we've been encountering bugs in the platform on a daily basis. Sadly the customer support is not good enough for the number of bugs the platform seems to have, which is deeply frustrating. I wish they would train their customer support team better - they seem to often give incorrect support advice, or don't know what they are doing frequenatly. It's frustrating because the team that works on onboarding is amazing and very knowledgeable - but their internal customer service, once you've joined up, is very weak at times. All platforms have bugs from time to time, but daily bugs + bad customer support = bad experience. I've tried to raise this with them internally - as 2 agents in particular offer conflicting solutions, and frequently get ...

Owner

4 months ago

Verified

... Recently, over the last 3 months we've been encountering bugs in the platform on a daily basis. Sadly the customer support is not good enough for the number of bugs the platform seems to have, which is deeply frustrating. I wish they would train their customer support team better - they seem to often give incorrect support advice, or don't know what they are doing frequenatly. It's frustrating because the team that works on onboarding is amazing and very knowledgeable - but their internal customer service, once you've joined up, is very weak at times. All platforms have bugs from time to time, but daily bugs + bad customer support = bad experience. I've tried to raise this with them internally - as 2 agents in particular offer conflicting solutions, and frequently get things wrong - but it's fallen on deaf ears. Please get better, I want to love Duve, because it's got ...

Owner

4 months ago

Verified

... Frustrating: Suddenly lots of bugs & bad customer ...

A Hotel Manager

4 months ago

Verified

... I think that easy way gives a holistic solutions for all my Needs and for now i don't think that i have any negative to share. ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional: attentive, efficient, efficient, it was a real pleasure to work with her and of course all the Duve teams Quick and efficient responses to any request from us It's a real pleasure to work between professionals Duve is appreciated by customers who are pleasantly surprised that it works so well. It allows us to adapt to the needs and habits of customers, to be closer to them and better understand them in order to better satisfy them. Duve is an additional ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional: attentive, efficient, efficient, it was a real pleasure to work with her and of course all the Duve teams Quick and efficient responses to any request from us It's a real pleasure to work between professionals Duve is appreciated by customers who are pleasantly surprised that it works so well. It allows us to adapt to the needs and habits of customers, to be closer to them and better understand them in order to better satisfy them. Duve is an additional source of income by selling ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional: attentive, efficient, efficient, it was a real pleasure to work with her and of course all the Duve teams Quick and efficient responses to any request from us It's a real pleasure to work between professionals Duve is appreciated by customers who are pleasantly surprised that it works so well. It allows us to adapt to the needs and habits of customers, to be closer to them and better understand them in order to better satisfy them. Duve is an additional source of income by selling upgrades to Accommodation or by selling a la carte menus or dishes in our various ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional: attentive, efficient, efficient, it was a real pleasure to work with her and of course all the Duve teams Quick and efficient responses to any request from us It's a real pleasure to work between professionals Duve is appreciated by customers who are pleasantly ...

Directeur Hébergement

4 months ago

Verified

... Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was exceptional: attentive, efficient, efficient, it was a real pleasure to work with her and of course all the Duve teams Quick and efficient responses to any request from us It's a real pleasure to work between professionals Duve is appreciated by customers who are pleasantly surprised that it works so well. It allows us to adapt to the needs and habits of customers, to be closer to them and better understand them in order to better satisfy them. Duve is an additional ...

P.A to General Manager

3 months ago

Verified

... We've been using Duve as our guest experience platform, and it has been a game-changer for our hotel. The platform is intuitive, easy to implement, and has significantly improved our communication ...

GM

3 months ago

Verified

... Easy to use and for both guests and staff. Great way to upsell room upgrades, vary check ins and more. Very efficient communication tool. ...

GM

3 months ago

Verified

... Easy to use and for both guests and staff. Great way to upsell room upgrades, vary check ins and more. Very efficient communication tool. ...

GM

3 months ago

Verified

... Easy to use and for both guests and staff. Great way to upsell room upgrades, vary check ins and more. Very efficient communication tool. ...

Managing director

3 months ago

Verified

... I’ve been using Duve for a while now, and it has exceeded all my expectations! The flexibility it offers is absolutely amazing. I love how easy it is to integrate upselling and cross-selling ...

Managing director

3 months ago

Verified

... I’ve been using Duve for a while now, and it has exceeded all my expectations! The flexibility it offers is absolutely amazing. I love how easy it is to integrate upselling and cross-selling strategies within the platform. It covers all my needs, whether it’s for customer engagement, maximizing revenue, or simplifying my processes. The intuitive interface and wide range of features make it an essential tool for anyone looking to boost ...

OPERATIONS MANAGER

3 months ago

Verified

... Amazing interactive experience between guest and establishment ...

OPERATIONS MANAGER

3 months ago

Verified

... The messaging service through whatsapp and using them for upselling and promoting various hotel activities and/or notify for changes that are happening in the hotel ...

Residences Manager

3 months ago

Verified

... Duve has been transformative in managing guest interactions and streamlining operations. Its online check-in/out feature lets guests arrive on their own time, significantly reducing the front desk ...

Residences Manager

3 months ago

Verified

... Duve has been transformative in managing guest interactions and streamlining operations. Its online check-in/out feature lets guests arrive on their own time, significantly reducing the front desk workload. The platform’s seamless communication tools allow us to engage with guests through email, SMS, and even WhatsApp, ensuring all queries are answered promptly, even in different languages. Plus, Duve’s personalized upselling has helped us increase revenue while offering guests relevant ...

Spa & Gallery Manager

3 months ago

Verified

... I like the 'order' and 'upsell' functions because it is much easy for guest to make Spa reservation in time. ...

Hotel General Manager

3 months ago

Verified

... You don't need to change anything, is the best hotel software i have ever used during my whole career in the hotel industry. ...

front desk manager

3 months ago

Verified

... Great experience with Duve ...

Receptionist

3 months ago

Verified

... Convenient Hotel Guest App! The hotel guest app is incredibly user-friendly. Guests love being able to access services and information right from their phones. What could be improved: Integrating ...

General Manager

3 months ago

Verified

... Online check-in service for our guests. Helps us provide valuable pre-arrival and in-stay information and updates to the guests. Easy communication between the guest and Front desk before and during ...

General Manager

3 months ago

Verified

... Online check-in service for our guests. Helps us provide valuable pre-arrival and in-stay information and updates to the guests. Easy communication between the guest and Front desk before and during ...

Front Desk Manager and Project Leader

2 months ago

Verified

... Adopting Duve has transformed our guest engagement. The online check-in process and the customizable guest app helps us improve our guest experience. The flexibility of the platform, together with excellent support from the Duve team—especially Bruno—has revolutionized our operations. We've noticed that our guests love the app and that Duve has also led us to grow ...

FD

2 months ago

Verified

... A wider range of customization options for upsell offerings would be ideal, helping us tailor even more targeted promotions to our guests. ...

FD

2 months ago

Verified

... At Brown TLV Urban Hotel, Duve’s room upgrade upsell feature is outstanding, providing a seamless way to offer guests enhanced stay options while increasing our revenue. This intuitive upselling tool has proven highly effective ...

Front Desk Agent

2 months ago

Verified

... Convenient and cost-effective guest communication ...

Digital Manager

2 months ago

Verified

... Communication center where I can find all of my messages, user interface where I can change the data easily and early checkin that saves a lot of time ...

Digital Manager

2 months ago

Verified

... The reviews could have more options and also should generate reports and sent to managers. Besides that, every feature is a dream. ...

Guest relations manager

2 months ago

Verified

... I love how Duve enables real-time communication with our guests. The instant messaging features keep us informed of their needs, which helps us deliver prompt and personalized service. It's seamless and efficient, improving the guest experience and our operational ...

FD

2 months ago

Verified

... *Abbreviation of the check-in procedure *Excellent services *Excellent communication with customers Functional friendliness Use of AI Excellent support and escort team, women of a very high ...

Manager

2 months ago

Verified

... Duve makes it much easier for guests to communicate much easier to contact the hotel all guests now a days prefers to request their order by only texting which is very convenient and makes life ...

Manager

2 months ago

Verified

... Duve makes it much easier for guests to communicate much easier to contact the hotel all guests now a days prefers to request their order by only texting which is very convenient and makes life ...

Marketing department

2 months ago

Verified

... Duve has significantly streamlined our hotel operations across all 16 boutique locations. We particularly appreciate how it enhances guest experiences and generates extra revenue through upsells. The ...

Front Office Manager

2 months ago

Verified

... The AI responses are in a beginning stage, improving this would further reduce the work our staff needs to handle guest requests. I am confident that this will be expanded soon! ...

2 months ago

Verified

... An excellent app for communication between guests and the hotel, promoting sales while increasing profitability ...

Front Office Manager

3 months ago

Verified

... The platform created button for every product in order to upsell and guests can use it simply from everywhere as well as able to edit anytimes. ...

Front Office Manager

3 months ago

Verified

... The platform created button for every product in order to upsell and guests can use it simply from everywhere as well as able to edit anytimes. ...

FD

2 months ago

Verified

... The perfect app for our guests ...

FD

2 months ago

Verified

... With Duve, we can easily promote our business and our services. We use the Guest App to add information about check-in, unit amenities, and guest stay. It's a great tool to upsell our products. ...

FD

2 months ago

Verified

... It would be interesting to have more control over the view of the guest, but we are still super happy with the platform! ...

FD

2 months ago

Verified

... 1. It is very easy to communicate with hotel guests in chat and the ability to send concentrated messages is very helpful. 2. The possibility to send organized and detailed information in the application to guests, which includes additional ...

FD

2 months ago

Verified

... 1. It is very easy to communicate with hotel guests in chat and the ability to send concentrated messages is very helpful. 2. The possibility to send organized and detailed information in the application to guests, which includes additional purchase ...

FD

2 months ago

Verified

... 1. It is very easy to communicate with hotel guests in chat and the ability to send concentrated messages is very helpful. 2. The possibility to send organized and detailed information in the ...

Content Manager

2 months ago

Verified

... Besides the obvious like generating extra revenue through upsells and room upgrades, we really like the task page and how it allows the team to always be organized. Gal, our account manager, is ...

VP Strategy

1 months ago

Verified

... We are a small group of ultra luxury hotels, with a lot of demands, and looked for a product that will cover all our requirements from a digital guest journey system. The only one was Duve and after ...

VP Strategy

1 months ago

Verified

... We are a small group of ultra luxury hotels, with a lot of demands, and looked for a product that will cover all our requirements from a digital guest journey system. The only one was Duve and after 3-4 months we are not disappointed. We see positive results in guest experience, efficiency and commercial results. It takes us some time to get more parts working but eventually we will get everything done. We see that our guests, from all segments are interacting with the system and see the value in it and it helps to provide the best experience possible based on the guest's preferences. We have many more plans for the system in the future and we are excited ...

VP Strategy

1 months ago

Verified

... We are a small group of ultra luxury hotels, with a lot of demands, and looked for a product that will cover all our requirements from a digital guest journey system. The only one was Duve and after 3-4 months we are not disappointed. We see positive results in guest experience, efficiency ...

Director of Revenue

1 months ago

Verified

... Duve has proven to be wonderfully flexible in creating professional communication pieces tailored to different tiers of ours guests. Additionally Duve is providing an excellent platform for upselling ...

Digital Marketing Manager

1 months ago

Verified

... A broader range of customization options for upsell campaigns would help us better match offers to our diverse guest profiles and seasonal demands. ...

Quality Control Manager

1 months ago

Verified

... Duve makes upselling effortless and effective ...

Quality Control Manager

1 months ago

Verified

... Duve makes upselling effortless and effective ...

Quality Control Manager

1 months ago

Verified

... Duve has completely transformed our upselling strategy at Cassia Jerusalem. It’s user-friendly, integrates seamlessly with our PMS, and allows us to personalize offers, increasing guest engagement ...

Quality Control Manager

1 months ago

Verified

... Duve makes upselling effortless and effective ...

Quality Control Manager

1 months ago

Verified

... Duve makes upselling effortless and effective ...

Partner Operations Manager

1 months ago

Verified

... Duve boosts upsells and guest engagement ...

Partner Operations Manager

1 months ago

Verified

... Duve has transformed how Oyo connects with guests. The Guest App, Communication Hub, and Upselling tools work perfectly together to enhance the guest experience and increase revenue. The tailored ...

Partner Operations Manager

1 months ago

Verified

... Duve boosts upsells and guest engagement ...

Partner Operations Manager

1 months ago

Verified

... Duve boosts upsells and guest engagement ...

Partner Operations Manager

1 months ago

Verified

... Duve has transformed how Oyo connects with guests. The Guest App, Communication Hub, and Upselling tools work perfectly together to enhance the guest experience and increase revenue. The tailored ...

Partner Operations Manager

1 months ago

Verified

... We’d like to see more analytics for upselling performance, helping us refine our strategies even further, delivering the best possible services and products for guests. ...

Co-Founder

1 months ago

Verified

... Top-level product ...

Co-Founder

1 months ago

Verified

... Top-level product ...

Co-Founder

1 months ago

Verified

... They listen to our needs and quickly develop our development wishes. They listen to our needs and quickly develop our development wishes. This enables us to offer our customers excellent digital ...

Co-Founder

1 months ago

Verified

... They listen to our needs and quickly develop our development wishes. They listen to our needs and quickly develop our development wishes. This enables us to offer our customers excellent digital ...

IT Manager

1 months ago

Verified

... Transforming Guest Communication, Enhancing Experiences, and Driving Operational Efficiency ...

IT Manager

1 months ago

Verified

... Transforming Guest Communication, Enhancing Experiences, and Driving Operational Efficiency ...

IT Manager

1 months ago

Verified

... Duve truly excels in the way it seamlessly integrates guest engagement with operational efficiency, creating a smoother, more personalized experience for both guests and staff. Its ability to tailor communication to individual guest preferences, from pre-arrival to post-stay, fosters a sense of care and attentiveness. Meanwhile, automation of routine tasks, such as check-ins and guest requests, not only saves time but also reduces the likelihood of human error, allowing staff to focus on delivering exceptional hospitality. The upselling features are particularly impressive, offering a subtle yet effective way to enhance revenue. Whether it’s room upgrades, late checkouts, or curated experiences, these options are presented in a way that feels helpful rather than pushy, adding genuine ...

Reservationist

1 months ago

Verified

... I genuinely enjoy the chat feature. It has made communicating with our guests super easy! We are able to troubleshoot and pass along simple information just by sending a quick text. This is a wonderful upgrade from just emails and phone calls. It also makes communicating check-in and check-out information easier. The Communication Hub and pre-arrival tools have really enhanced guest satisfaction and reduce administrative work, allowing our team to focus on delivering great service. Also being able to have the guest(s) send images of issues instantly via the chat option has become a huge ...

Reservationist

1 months ago

Verified

... I genuinely enjoy the chat feature. It has made communicating with our guests super easy! We are able to troubleshoot and pass along simple information just by sending a quick text. This is a ...

Reservationist

1 months ago

Verified

... I genuinely enjoy the chat feature. It has made communicating with our guests super easy! We are able to troubleshoot and pass along simple information just by sending a quick text. This is a wonderful ...

Reservationist

1 months ago

Verified

... I genuinely enjoy the chat feature. It has made communicating with our guests super easy! We are able to troubleshoot and pass along simple information just by sending a quick text. This is a wonderful upgrade from just emails and phone calls. It also makes communicating check-in and check-out information easier. The Communication Hub and pre-arrival tools have really enhanced guest satisfaction and reduce administrative work, allowing our team to focus on delivering great service. Also being able to have the guest(s) send images of issues instantly via the chat option has become a huge ...

Reservationist

1 months ago

Verified

... When updating contact info (Ex; guests phone number or email) currently you have to go into the guests portal area to update both. If you update the info on our end where you review the booking the information does not update correctly and reverts back to what ever the guest entered while filling in their reservation details. This is an additional step that makes things confusing and in my opinion could be fixed very easily benefitting both the reservationist and the guest. Working more closely with vacation rental companies and being able to adapt the program ...

Reservationist

1 months ago

Verified

... I genuinely enjoy the chat feature. It has made communicating with our guests super easy! We are able to troubleshoot and pass along simple information just by sending a quick text. This is a wonderful upgrade from just emails and phone calls. It also makes communicating check-in and check-out information easier. The Communication Hub and pre-arrival tools have really enhanced guest satisfaction and reduce administrative work, allowing our team to focus on delivering great service. Also being able to have the guest(s) send images of issues instantly via the chat option has become a huge game changer for our company ...

Gm

1 months ago

Verified

... Tool that improve the contact with our guest and make it easier and efficient ...

Controller

1 months ago

Verified

... Duve's Communication Hub and Online Check-in are game-changers for a large hotel chain. The unified inbox simplifies guest interactions across channels, and online check-in eliminates front desk queues, making arrivals seamless. It’s fantastic ...

Cheffe de Brigade

1 months ago

Verified

... The customer messaging platform allows us to send messages via WhatsApp, which is much more easily handled by customers than emails. The exchanges are much more fluid. ...

Cheffe de Brigade

1 months ago

Verified

... The customer messaging platform allows us to send messages via WhatsApp, which is much more easily handled by customers than emails. The exchanges are much more fluid. ...

Reception supervisor

1 months ago

Verified

... Useful Tool and very practical ...

Property manager

1 months ago

Verified

... It is great to upselling! ...

Property manager

1 months ago

Verified

... It is fully customized and fairly easy to use, a lot off guests good comments! almost to none bugs and good customer service! ...

Property manager

1 months ago

Verified

... It is great to upselling! ...

Rooms Division manger

1 months ago

Verified

... How simple you can contact the guest before arrival, update them about the hotel and the services, you can suggest them up sale, or upgrade, the pre check-in, and the pre check-out is very smooth and ...

Rooms Division manger

1 months ago

Verified

... How simple you can contact the guest before arrival, update them about the hotel and the services, you can suggest them up sale, or upgrade, the pre check-in, and the pre check-out is very smooth and ...

Rooms Division manger

1 months ago

Verified

... How simple you can contact the guest before arrival, update them about the hotel and the services, you can suggest them up sale, or upgrade, the pre check-in, and the pre check-out is very smooth and simple. Update the guest about any sales the hotel have or any special offers the company make. We can welcome the guest and send offers of the hotel like spa or discount ...

Digital and Innovation Director

1 months ago

Verified

... A tailored in-stay experience and a great team ...

Directrice Marketing

1 months ago

Verified

... Boosting hotel revenue and enhancing guest experience with DUVE ...

Commercial Manager

5 months ago

Verified

... With dematerialised check-in, we save precious time in communicating and guiding the customer to his flat. Everything is very clear and intuitive to build a personalised online guest area for each customer and each address. The sale of services, particularly transport, is reassuring and very popular, it even allows us (outside the covid period) to largely reimburse us for the Wishbox fees, this service is therefore free of charge. The service and the platform are constant ...

Commercial Manager

5 months ago

Verified

... With dematerialised check-in, we save precious time in communicating and guiding the customer to his flat. Everything is very clear and intuitive to build a personalised online guest area for each ...

Commercial Manager

5 months ago

Verified

... With dematerialised check-in, we save precious time in communicating and guiding the customer to his flat. Everything is very clear and intuitive to build a personalised online guest area for each customer and each address. The sale of services, particularly transport ...

Commercial Manager

5 months ago

Verified

... With dematerialised check-in, we save precious time in communicating and guiding the customer to his flat. Everything is very clear and intuitive to build a personalised online guest area for each customer and each address. The sale of services, particularly transport, is reassuring and very popular, it even allows us (outside the covid period) to largely reimburse us for the Wishbox fees, this service is therefore free of charge. The service and the platform are constantly changing to improve ...

Front Desk Manager

5 months ago

Verified

... All you wish in one box! ...

Front Desk Manager

5 months ago

Verified

... There is nothing significant to improve. I only think that check-in process for multiple FIT reservations could be better (in one check-in process). ...

Front Desk Manager

5 months ago

Verified

... I work with wishbox since half year, the app is easy and friendly to setup. Our hotel guests are very happy with the online check-in option (Easy, fast and reduce time at the reception desk). The ...

Sales manager

1 months ago

Verified

... it is a quick to use easy and complete application, everything is done quickly with the client, it saved me a lot of time on my schedule, we can create an exchange with the client and I recommend ...

Sales manager

1 months ago

Verified

... it is a quick to use easy and complete application, everything is done quickly with the client, it saved me a lot of time on my schedule, we can create an exchange with the client and I recommend ...

Sales manager

1 months ago

Verified

... it is a quick to use easy and complete application, everything is done quickly with the client, it saved me a lot of time on my schedule, we can create an exchange with the client and I recommend wishbox for anyone who manages ...

Sales manager

1 months ago

Verified

... it is a quick to use easy and complete application, everything is done quickly with the client, it saved me a lot of time on my schedule, we can create an exchange with the client and I recommend ...

Sales manager

1 months ago

Verified

... for the moment the application is suitable for its full use. I have nothing to add immediately. Good luck Rudy ...

Sales manager

1 months ago

Verified

... Amazing application ...

Sales manager

1 months ago

Verified

... it is a quick to use easy and complete application, everything is done quickly with the client, it saved me a lot of time on my schedule, we can create an exchange with the client and I recommend ...

Airbnb house Host

5 months ago

Verified

... Maybe some more language in translation , and some bugs that they can fix whe we try to make a copy/paste at front desc app . and i dont know if we can synchronize with our site calendar . ...

Airbnb house Host

5 months ago

Verified

... Maybe some more language in translation , and some bugs that they can fix whe we try to make a copy/paste at front desc app . and i dont know if we can synchronize with our site calendar . ...

Airbnb house Host

5 months ago

Verified

... Maybe some more language in translation , and some bugs that they can fix whe we try to make a copy/paste at front desc app . and i dont know if we can synchronize with our site calendar . ...

Airbnb house Host

5 months ago

Verified

... Maybe some more language in translation , and some bugs that they can fix whe we try to make a copy/paste at front desc app . and i dont know if we can synchronize with our site calendar . ...

Airbnb house Host

5 months ago

Verified

... Maybe some more language in translation , and some bugs that they can fix whe we try to make a copy/paste at front desc app . and i dont know if we can synchronize with our site calendar . ...

Project manager

5 months ago

Verified

... ' quick The possibility to make actions shorter check in at home offer upsales, push notifications , the communication hub ...

Project manager

5 months ago

Verified

... ' quick The possibility to make actions shorter check in at home offer upsales, push notifications , the communication hub ...

Project manager

5 months ago

Verified

... Software that improve the contacr with e guest before arrival ...

Project manager

5 months ago

Verified

... the software is sometimes not easy to work or limited for changes and editing. for example arrival letter can not be changes, is very difficult to create custom questions and the posibility to make ...

Project manager

5 months ago

Verified