Duve Upselling

4.8 (238 REVIEWS)

HTR Score icon
HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Rachel, Maurice, Yumiko + 59 more experts recommend Duve

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2024 Finalist HotelTechAwards

Hoteliers voted Duve as the #3 Upselling Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Upsell - increase revenue with a personal touch

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.8/5
Implementation
4.7/5

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Achievements

Trending Product

This vendor's trending score is rising, Duve Upselling is the #3 most trending product in the Upselling Software category (out of 63) and the #52 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #3 Upselling Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Duve Upselling
Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Personalize your upsell offerings to instantly maximize the potential revenue that you generate from each guest. By integrating with numerous PSP’s, your guests can easily select and pay for upsells from their personal devices. ● Smart upselling: With smart tools that recognize when you have extra room availability, your guests will be offered early check in, late check out, or room upgrades. ● In-house services: Personalize upsells that you offer in-house according to different guest profiles. Duve’s customization tools allow you to automatically offer more personalized offerings to guests such as kids club access to families with children or a couple’s massage at your spa to lovebirds on a honeymoon. ● Transportation services: Coordinate your guests arrival details to offer them arrival and departure services to and from your property. ● Marketplace services: Connect third party vendors to Duve’s marketplace and earn additional profit when your guests purchase services from third-party vendors or reserve at local spots near your property. ● Customized discounts: Offer profile-drive discounts for upsells, such as guests that are part of your loyalty club or any other of the dozens of filters that you can customize by.

Capabilities

Personalized Upselling

Marketplace Services

Smart Upselling

Transportation Services

No-Touch Upselling Technology

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Available Add-ons & Modules

Review Management

Reputation Management
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.

INCLUDED

Review collection & optimization

Guest Surveys & Feedback
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

INCLUDED

Guest Communication

Guest Messaging Software
The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.

INCLUDED

No-Download Guest App

Hotel Guest Apps
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.

INCLUDED

Online Check-in

Contactless Check-in
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

INCLUDED

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Duve Average Duve

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23

Success Stories

12

References

18

Featured Customers

Success Stories

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How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI

Lavérune (France)

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Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority

Paris (France)

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Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI

Kreisfreie Stadt Berlin (Germany)

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Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve

Prince Edward (Canada)

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Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era

Paris (France)

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Astotel achieves 8x increase in opt-in email addresses collected with Duve

Paris (France)

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How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI

Oostkamp (Belgium)

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Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve

Kfar Blum (Israel)

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Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI

Tel Aviv-Yafo (Israel)

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How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

Tel Aviv-Yafo (Israel)

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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

South Lake Tahoe (United States of America)

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How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Fuengirola (Spain)

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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

Varaville (France)

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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

Paris (France)

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How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Jerusalem (Israel)

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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

Paris (France)

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How Charles Hope Apartments Revamped Their Guest Engagement with Duve

(United Kingdom)

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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

Funchal (Portugal)

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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

Caen (France)

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How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

Lisboa (Portugal)

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Doubling Online Check-In Rate: A Fattal & Duve Success Story

Tel Aviv-Yafo (Israel)

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How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

Tel Aviv-Yafo (Israel)

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How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

East Attica Regional Unit (Greece)

Popularity by Segment

Size

57 | X-Small (1-9 room)

66 | Small (10-24 room)

134 | Medium (25-74 room)

177 | Large (75-199 room)

189 | X-Large (200+ room)

Country

282 | Israel

86 | France

38 | United States of America

34 | United Kingdom

29 | Spain

23 | Greece

15 | Germany

15 | Australia

14 | Mexico

13 | Cyprus

13 | Italy

12 | Belgium

12 | Portugal

8 | Netherlands

8 | Canada

5 | Switzerland

4 | Finland

3 | Luxembourg

3 | Austria

3 | United Arab Emirates

3 | Poland

3 | India

3 | Indonesia

2 | Philippines

2 | Malaysia

2 | Japan

2 | Dominican Republic

2 | Czech Republic

2 | Lithuania

1 | Costa Rica

1 | Korea, South

1 | Albania

1 | Guernsey

1 | Singapore

1 | Virgin Islands, British

1 | Ireland

1 | Martinique

1 | Brazil

1 | Bulgaria

1 | Romania

1 | Thailand

1 | Turks and Caicos Islands

Type

186 | Vacation Rentals & Villas

182 | Luxury Hotels

136 | Hostels

134 | City Center Hotels

132 | Branded Hotels

130 | Boutiques

78 | Extended Stay & Serviced Apartments

68 | Resorts

45 | Bed & Breakfast & Inns

15 | Limited Service & Budget Hotels

6 | Motels

6 | RV Parks & Campgrounds

5 | Airport/Conference Hotels

2 | Casinos

Region

285 | Middle East

272 | Europe

60 | North America

15 | Asia Pacific

15 | Oceania

5 | Central America

2 | South America

Category

480 | Contactless Check-in

477 | Guest Messaging Software

404 | Hotel Guest Apps

238 | Upselling Software

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Hotelier Rating

Excellent
603
Very Good
37
Average
18
Poor
4
Terrible
3

Property Size

  • X-Small (57)
  • Small (66)
  • Medium (134)
  • Large (177)
  • X-Large (189)

Country

  • Israel
    Israel
    (282)
  • France
    France
    (86)
  • United States of America
    United States of America
    (38)
  • United Kingdom
    United Kingdom
    (34)
  • Spain
    Spain
    (29)
  • Greece
    Greece
    (23)
  • Germany
    Germany
    (15)
  • Australia
    Australia
    (15)
  • Mexico
    Mexico
    (14)
  • Cyprus
    Cyprus
    (13)
  • Italy
    Italy
    (13)
  • Belgium
    Belgium
    (12)
  • Portugal
    Portugal
    (12)
  • Netherlands
    Netherlands
    (8)
  • Canada
    Canada
    (8)
  • Switzerland
    Switzerland
    (5)
  • Finland
    Finland
    (4)
  • Luxembourg
    Luxembourg
    (3)
  • Austria
    Austria
    (3)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Poland
    Poland
    (3)
  • India
    India
    (3)
  • Indonesia
    Indonesia
    (3)
  • Philippines
    Philippines
    (2)
  • Malaysia
    Malaysia
    (2)
  • Japan
    Japan
    (2)
  • Dominican Republic
    Dominican Republic
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Lithuania
    Lithuania
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Korea, South
    Korea, South
    (1)
  • Albania
    Albania
    (1)
  • Guernsey
    Guernsey
    (1)
  • Singapore
    Singapore
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Ireland
    Ireland
    (1)
  • Martinique
    Martinique
    (1)
  • Brazil
    Brazil
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Romania
    Romania
    (1)
  • Thailand
    Thailand
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)

Region

  • North America
    North America
    (60)
  • Europe
    Europe
    (272)
  • Asia Pacific
    Asia Pacific
    (15)
  • Oceania
    Oceania
    (15)
  • Middle East
    Middle East
    (285)
  • South America
    South America
    (2)
  • Central America
    Central America
    (5)

Hoteliers say

NEW AI Review summary

Hoteliers like Duve for its ability to improve guest communication and increase revenue through upselling. The platform's efficient handling of contactless check-in and various communication channels, including SMS, WhatsApp, and email, are highly praised. The customizable GuestApp provides bespoke guest experiences and integrates well with PMS and other systems. However, there are criticisms regarding the complexity of initial setup, occasional synchronization issues, and the need for more user-friendly design options.

AI-generated from the text of customer reviews

Multichannel Communication
Customization Options
Contactless Check-In
Upselling Features
User Interface Design
Technical Support
Synchronization Issues
GuestApp
Integration with PMS
Initial Setup
8

Message your guest in the best way for, your guest!

from 10 to 24 room Boutique in Asbury Park (United States of America)

Verified
6 months ago
Duve allows us to reach our guests by email, by text, by SMS, etc. This has allowed us to make our contactless hotel much more easy for guests to navigate.
Country United States of America
Small Hotel
8

Duve is a great Channel for tourism

Property Management from 25-49 room Vacation Rentals & Villa in Haifa (Israel)

Verified
7 months ago
This exceptional product is designed with the user in mind, providing a highly intuitive and user-friendly interface that is not only easy to navigate but also visually appealing. The product's interface has been carefully crafted to create a lasting impression on the user, ensuring they have a positive and memorable experience. The techni...
Country Israel
Property Management
Medium Hotel
9

Good Solution

General Manager from 100 to 199 room Branded Hotel in Madrid (Spain)

Verified
7 months ago
Duve helps our business in general. It is a good management tool that is easy and simple to use for recepcionist.
Country Spain
General Manager
Large Hotel
10

Duve is a well thought out software solution to automate workflows, check-ins and upsells.

Owner from 10 to 24 room Vacation Rentals & Villa in Harrisburg (United States of America)

Verified
7 months ago
My business has benefited from Duve in multiple ways. Collecting information from guests ahead of time allows me to identify high risk reservations and follow-up with guests before check-in to make sure they understand my house rules and add extra guests to the reservation. I have significantly increased my revenue and reduced time to colle...
Country United States of America
Owner
Small Hotel
10

'The best platform

General Manager from 100 to 199 room Boutique in (Czech Republic)

Verified
7 months ago
The GuestApp is the best experience for the guest, easy to build, and stuffed with all the information you need your guests to have. The communication is swift, no problems with losing information among the team, all saved in one place. Great conversion with on-line check-in, saving a lot of time at the reception, so the staff can really in...
Country Czech Republic
General Manager
Large Hotel
10

Duve an Amazing inovation

Front Office Manager from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)

Verified
7 months ago
the upsell since we can let the guest request cleaning and terfore help the hotel be more sustainable and the good communcation with the support team.
Country Netherlands
Front Office Manager
X-Large Hotel
8

Time saving

Jefa recepción from 100 to 199 room City Center Hotel in Madrid (Spain)

Verified
7 months ago
Receiving customers' personal data directly into your system helps speed up the check-in process a lot.
Country Spain
Jefa recepción
Large Hotel
10

An excellent and very efficient and satisfying product

Director of Opreation from 50-74 room Vacation Rentals & Villa in Tel Aviv-Yafo (Israel)

Verified
7 months ago
Efficient communication with guests, friendly system and implementation, a very communicative support team, intuitive platforms and way to communicate all info to the guests.
Country Israel
Director of Opreation
Medium Hotel
9

Duve a good option as a hotel guest app

Room division manager from 200 to 499 room Branded Hotel in Barcelona (Spain)

Verified
7 months ago
Very clear, easy to use, the guest can access with a link. It's not necessary to download an app. Many configuration options and you can add all the information you want
Country Spain
Room division manager
X-Large Hotel
10

Excellent product that opens possibilities for upsell and increasing revenue for shortlet business

Marketing Consultant from 10 to 24 room in (Brazil)

Verified
7 months ago
First of all onboarding - Duve specialist organise zoom meetings with so that you can curtail the products of Duve for your needs. Great possibilities for customisation of Guest flow. Features that were not found in competitors : auto translation of communications given the location of the guest derived from the phone number, online collect...
Country Brazil
Marketing Consultant
Small Hotel
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