Canary Upsells vs. IN-Gauge (by Frontline Performance Group):
Which Is Right for You?

Users most often praise Canary for turning upgrades, add-ons, and paid conveniences into incremental hotel revenue with little manual effort. Reviews... Users most often praise Canary for turning upgrades, add-ons, and paid conveniences into incremental hotel revenue with little manual effort. Reviews consistently mention room upgrades, early check-in, late check-out, pet fees, packages, and other ancillary sales as the core revenue driver. Several users also note that this helps properties capture revenue they would otherwise miss at the desk. Read more Read less

Beyond specific features, many users describe Canary as a workflow tool that reduces desk congestion, cuts paperwork, and frees staff to focus on serv... Beyond specific features, many users describe Canary as a workflow tool that reduces desk congestion, cuts paperwork, and frees staff to focus on service. The biggest operational wins cited are faster arrivals, fewer phone calls, simpler request handling, and less manual posting. Hotels also mention improved coordination across front desk, housekeeping, and management. Read more Read less

Hotels value Canary as a fast communication layer for before-arrival, in-stay, and post-stay messaging. Users say it reduces calls, helps staff answer... Hotels value Canary as a fast communication layer for before-arrival, in-stay, and post-stay messaging. Users say it reduces calls, helps staff answer questions quickly, and makes it easier to send broadcasts about events, renovations, or urgent updates. A recurring benefit is that it keeps the team organized and improves guest satisfaction by centralizing conversations. Read more Read less

Integration with the PMS is a major buying criterion because hotels want offers and check-in data to sync instantly with room inventory and folios. Re... Integration with the PMS is a major buying criterion because hotels want offers and check-in data to sync instantly with room inventory and folios. Reviewers repeatedly ask for better live inventory control, faster posting of upsells, and fewer manual steps when requests are approved. The negative feedback is most concentrated around delays, partial syncs, and systems that do not fully reflect availability or billing details in real time. Read more Read less

Reviewers see AI as useful for handling repetitive questions and saving staff time, but they also flag accuracy and tone issues. Common complaints inc... Reviewers see AI as useful for handling repetitive questions and saving staff time, but they also flag accuracy and tone issues. Common complaints include robotic responses, incorrect answers, overconfident messaging, and AI sending replies when staff would rather approve them first. Hotels want tighter controls, better context awareness, and clearer escalation paths to a human. Read more Read less

Training is one of the most appreciated parts of Frontline Performance Group, especially when it is practical, structured, and tied to real upselling... Training is one of the most appreciated parts of Frontline Performance Group, especially when it is practical, structured, and tied to real upselling situations. Reviewers say the coaching helps teams build confidence, improve sales conversations, and apply best practices consistently across shifts and properties. Read more Read less

Users value the ability to monitor individual, team, and property-level upsell performance through dashboards, reports, rankings, and progress views.... Users value the ability to monitor individual, team, and property-level upsell performance through dashboards, reports, rankings, and progress views. They rely on this visibility to spot trends, compare results, evaluate conversion, and make coaching or strategy decisions faster. Read more Read less

Reviewers repeatedly say Frontline Performance Group helps drive incremental room revenue, upsell production, and overall hotel profitability. Many no... Reviewers repeatedly say Frontline Performance Group helps drive incremental room revenue, upsell production, and overall hotel profitability. Many note that it supports revenue goals by turning front office interactions into higher ADR, RevPAR, and stronger upsell conversion without hurting the guest experience. Read more Read less

Many reviewers want more customizable dashboards, clearer visualizations, better filtering, and easier access to specific report views. They see this... Many reviewers want more customizable dashboards, clearer visualizations, better filtering, and easier access to specific report views. They see this as important for faster decision-making, especially when comparing goals, rankings, conversions, and property-specific metrics. Read more Read less

Users frequently mention the audit trail as a major strength because it makes upsell validation, revenue checks, and incentive payout calculation more... Users frequently mention the audit trail as a major strength because it makes upsell validation, revenue checks, and incentive payout calculation more transparent. At the same time, some reviews flag issues with locked periods, slow audit processing, allocation rules, and report accuracy that make reconciliation harder. Read more Read less