Canary Upsells vs. IN-Gauge (by Frontline Performance Group):
Which Is Right for You?

The Decision

Both Canary Upsells and IN-Gauge aim to boost hotel revenue through upselling, but they address different aspects of the guest journey and team performance. Canary emphasizes guest-facing features like digital check-in, contactless upselling, and seamless PMS integration, while IN-Gauge centers on frontline team training, performance tracking, and incentivization. Your choice hinges on whether you prioritize guest experience automation or staff performance optimization.

Given the recent reviews and higher overall ratings, Canary Upsells offers more recent and extensive feedback, making it the more reliable option. Are you ready to enhance guest interactions and operational efficiency simultaneously?

Is Canary Upsells or IN-Gauge Better for Hotels?

Canary Upsells is designed to maximize revenue through automated, personalized guest upselling throughout the entire stay, from booking to checkout. IN-Gauge, on the other hand, focuses on training, motivating, and tracking frontline staff to enhance upsell performance, with a strong emphasis on analytics and incentive programs.

While Canary integrates with PMS systems to facilitate contactless check-in, upsell offers, and guest messaging, IN-Gauge provides tools like real-time performance dashboards, staff competitions, and detailed audit trails. Do you need a guest-centric platform or a team-focused one?

Canary Upsells vs IN-Gauge: Which Should Your Hotel Choose?

If your hotel requires a solution that directly increases revenue through guest-facing features like digital check-in, contactless upselling, and automated guest messaging, go with Canary Upsells. Its ability to generate thousands in weekly extra revenue and its 4.8/5 overall rating backed by 794 reviews make it a strong choice.

If your hotel needs to improve staff performance, foster engagement via training, and implement incentive programs to motivate upselling, IN-Gauge is the better fit. Its 4.9/5 customer support rating, strong analytics, and focus on behavioral change suit properties looking to develop their teams.

Is Canary Upsells or IN-Gauge Easier to Use?

Canary Upsells boasts a 4.85/5 ease of use rating, with reviews praising its intuitive interface, minimal setup, and guest-friendly design that requires no app downloads. Its onboarding process is rated 4.69/5, with users citing quick adoption and positive staff feedback.

IN-Gauge also earns high marks at 4.76/5, with users highlighting straightforward training modules, accessible dashboards, and easy-to-understand performance metrics. Its support team’s responsiveness further simplifies the onboarding process.

Edge: Canary Upsells.

Which Has Better Features: Canary Upsells or IN-Gauge?

Canary offers four features exclusive to its platform: digital acceptance & payment capture, offer orchestration, automated task routing, and segmentation, which directly enhance guest interaction and operational flow. It also supports 10 shared features like messaging and contactless check-in.

IN-Gauge provides seven unique features, including performance reporting, offer analytics, suppression and approval controls, inventory management, and staff fulfillment visibility, all tailored toward boosting frontline team results.

Edge: Canary Upsells.

Which Has Better Customer Support: Canary Upsells or IN-Gauge?

Canary is rated 4.71/5 for customer support, with reviews emphasizing its responsiveness and helpfulness, particularly during onboarding. Many users mention that Canary’s support team quickly addresses issues related to integration and feature customization.

IN-Gauge slightly edges out with a 4.9/5 rating, with reviews praising its personalized support, especially from dedicated consultants like Dina and Mourad, who assist with training and system setup. Clients report feeling well-guided throughout their onboarding.

Edge: IN-Gauge.

Which Has More Integrations: Canary Upsells or IN-Gauge?

Canary integrates with 54 verified partners, including major PMS providers like Stayntouch and Oracle Hospitality, alongside specialty integrations such as WebRezPro and RoomRaccoon. Its broad compatibility allows for smoother adoption across hotel types.

IN-Gauge has only 3 verified partners, including Shiji Group and direct PMS integrations, limiting its connectivity but ensuring deep, reliable system links. Its narrower integration scope might restrict some hotels’ automation options.

Edge: Canary Upsells.

Which Do Hoteliers Rate Higher: Canary Upsells or IN-Gauge?

Canary’s reviews are more recent, with a 4.8/5 overall rating from 794 reviews, many from properties like Dream Hollywood and The Wigwam, which praise revenue boosts and guest satisfaction improvements. Larger hotel segments, such as branded and boutique hotels, rate it highly.

IN-Gauge has a smaller review base, with a 4.9/5 rating from 92 reviews, mostly from hotels emphasizing staff engagement and training. Its ratings, however, are not as recent or extensive, limiting confidence in current performance.

Given the data, Canary’s higher review volume and recent feedback make it the more trusted choice among hoteliers.

Edge: Canary Upsells.

How Much Do Canary Upsells and IN-Gauge Cost?

Canary’s pricing starts at $300 per month, with no mention of free tiers or implementation fees, providing a straightforward rate. IN-Gauge’s cost is $400 per month, also without a free trial or setup charges, making it slightly more expensive.

Both platforms do not offer trial periods, so evaluating value depends on the features and support that best suit your hotel’s needs.

What Type of Hotel Should Use Canary Upsells?

• Hotels seeking to increase revenue through digital, contactless guest interactions, such as boutique, city center, and branded hotels.
• Teams aiming for operational efficiency with minimal staff contact, especially during high-volume periods.
• Hotels wanting to automate guest communication, upsell offers, and digital check-in processes.
• Properties that prioritize guest satisfaction and revenue growth through personalized, automated upselling.
• Not ideal if your hotel relies heavily on in-person, personal guest interactions or has limited digital infrastructure.

What Type of Hotel Should Use IN-Gauge?

• Hotels focused on staff training, motivation, and performance metrics to drive upsell revenue.
• Teams that want to implement incentive programs and track individual or departmental goals.
• Properties seeking real-time analytics and detailed reports on upsell outcomes and staff performance.
• Hotels wanting to foster a competitive environment among frontline staff through leaderboards and recognition.
• Not ideal if your hotel prefers guest-facing automation or has minimal emphasis on team development.

The Bottom Line for Hotels

Canary Upsells and IN-Gauge serve different core needs within hotel revenue growth strategies. Canary excels in automating guest interactions, contactless check-in, and upsell offers, making it ideal for properties seeking immediate revenue impacts from guest engagement.

IN-Gauge, with its robust performance analytics, staff training, and incentive features, suits hotels aiming to develop their teams and improve frontline performance over time.

If your hotel needs quick, measurable revenue improvements with a focus on guest experience, choose Canary Upsells. For long-term team development and performance optimization, IN-Gauge offers tailored tools to motivate and analyze staff efforts.

In conclusion, for most hoteliers today, Canary’s recent reviews, higher overall rating, and extensive integrations make it the more compelling choice to boost revenue and streamline operations.