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Ratings Snapshot
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Ranked #13 out of 210 in Property Management Systems
protel has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreprotel (PMS) Overview
protel (PMS) Overview
protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages - “the largest hotels on ...
About protel View website
Founded in 1994 | Headquarters in Dortmund | 150 employeesprotel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app sto...
Other Products by protel
Integrates with
- Concierge Software
- Reputation Management
- Revenue Management Systems
What customers love about protel (PMS)
General Manager from Other in (United Kingdom)
A PMS is the heart of a hotel - there are many other technologies out there now for hotels, but without a PMS we could never work. Protel is reliable, well-thought out and serves most of our needs. They also offer interf...
Operations Coordinator from Boutiques in Frankfurt am Main (Germany)
The system is cloud based, and promises to deliver some current standard functionality in about a 2 year roadmap. They are excited for the future, and try to work on different things. Constantly expanding their scope and...
General Manager from City Center Hotels
- There are interfaces to our channel manager HNS - We get bookings from HNS directly in Protel - There is a price, availability and condition interface to HNS - You can manage all working procedures of daily business...
Expert Q&A and Partner Recommendations
What does this product or service do well?
Protel offers a great and easy integration tool with their messages option. This is fully customizable and works well with pre-set configuration to allow for seamless and accurate information sent to the guests.
by Sonja Kriedemann (GuestRevu) on December 14, 2021
See more answers (28)What differentiates this product or service from the competition?
Protel's support, sales, product and management team is always available with a fast turnaround time should you need any assistance. They go the extra mile in obtaining additional information from third party applications should the need be.
by Sonja Kriedemann (GuestRevu) on December 14, 2021
See more answers (28)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Whether you are a small bed and breakfast, big hotelier or restaurant owner. Rest assured that Ankerdata has the functionality suited to your needs. They also offer a cloud-based solution to allow for scalability.
by Sonja Kriedemann (GuestRevu) on December 14, 2021
See more answers (28)Features
Clients & references
References & testimonials
“We absolutely made the right decision when we invested in protel MPE. They are unrivaled because they have provided us with the perfect tools to gain a competitive advantage. We see protel as a ver...
“In the course of my professional life, I got to know almost all of the well-known hotel software systems out there. When directly comparing them, protel is definitely my absolute favorite! protelâ€...
Case studies
- Maintaining Competitive Advantages
- Branded Hotels
- Increasing Revenue with protel
- Best Western Olde Maritime
- Unknown hotel type in Warrnambool
Awards & Certifications
protel doesn’t have any awards or certifications
Active Markets
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Germany
- Austria
- South Africa
- Czech Republic
- Spain
- France
- Italy
- United States of America
- Iran
February 01, 2022
protel (PMS) Review: 4 star hotel using Protel for 7 years now
Directrice hébergement from Resorts in Belesta (France)
What do you like most?
Protel allows us a good analysis thanks to sharp and quality reports. The sales and technical team in France is very efficient and available by email and telephone. It is this relational and human aspect ...
What do you dislike or think could be improved?
What could be improved is the response time to ticket openings when we encounter a technical difficulty. An additional idea: that the technical support answers the phone except blocking problems.
January 19, 2022
protel (PMS) Review: Very satisfied with Protel
Directrice adjointe from Boutiques in Porto-Vecchio (France)
What do you like most?
- Very intuitive software - Pleasant interface - easy to use and configure - very few bugs - very responsive hotline in case of problems - regular updates
What do you dislike or think could be improved?
The reports could be a little more concise and better laid out. Sorting the cardex could be better thought out.
January 16, 2022
protel (PMS) Review: Service excpeitonnel
Gérante from Boutiques in Courchevel (France)
What do you like most?
Customer service. Ease of communication and response. The professionalism of the staff. Everything is perfect. I recommend
What do you dislike or think could be improved?
Extras and modifications are generally chargeable but protel is always very accommodating. Everything else is perfect. Nothing else to say.
September 13, 2021
protel (PMS) Review: Beautiful design!
Director of Sales from Limited Service & Budget Hotels in Sedona (United States of America)
What do you like most?
The customer service for the product is excellent with a detailed check up from the corporate marketing team to see how we are doing. The graphic design is aesthetically beautiful! Overall, the product ...
What do you dislike or think could be improved?
I would have liked for a better training module for "getting started" and for group sales. The screen is hard to read on a lap top as the lettering is all light grey. Even when switching to the dark bac...
May 03, 2021
protel (PMS) Review: The whole system is excellent.
Sales & Marketing Manager from Branded Hotels in České Budějovice (Czech Republic)
What do you like most?
This system is clear, understandable and helpful. It can also connect the area of reservations as well as sales activities and banqueting activities.
What do you dislike or think could be improved?
Sometimes we have a problem with the speed of the system and generation of the reports but generally this system works very good.
April 30, 2021
protel (PMS) Review: Protel evaluation
FOM from Branded Hotels in (Czech Republic)
What do you like most?
Overall fairly user-friendly PMS. I like navigator screen and profile with full history of each guest. Simple overview on the openig screen with Arr, GiH and Dep.
What do you dislike or think could be improved?
Trace created on Check-out should apear on invoice screen before payment not after the payment. There are some function, which could be visible in more fields.
Pricing
Recent News & Content
Recent articles
Resources & reports
protel doesn’t have any free e-books or reports available
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Night Manager from Other in Aveiro (Portugal)
- Easy interface to book rooms and e-mail marketing / costumer communications - Reports well designed - Connection with office - Easy database exportation - Fast emission of invoices