protel (PMS)

Ranked 13 (out of 210) in Property Management Systems

Property Management Systems

protel is the hotel PMS and platform pioneer - your hotel software, your way!

Ratings Snapshot

Certificate of Excellence
Read 104 reviews
81%
Recommend
HTR Score icon
HT SCORE
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #13 out of 210 in Property Management Systems

Ease of Use
4.2/5
ROI
3.9/5
Implementation
3.9/5
Customer Support
4.1/5
Verified Customer Support

protel has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Boutiques 19 verified reviews
    78%
  • Luxury Hotels 18 verified reviews
    83%
  • Bed & Breakfast & Inns 11 verified reviews
    71%
  • City Center Hotels 10 verified reviews
    88%
  • Branded Hotels 9 verified reviews
    88%
  • Resorts 8 verified reviews
    78%
  • Limited Service & Budget Hotels 5 verified reviews
    82%
  • Extended Stay & Serviced Apartments 3 verified reviews
    90%
  • Airport/Conference Hotels 3 verified reviews
    83%
  • Hostels 2 verified reviews
    90%
  • Vacation Rentals & Villas 2 verified reviews
    80%
  • Motels 1 verified reviews
    100%

protel (PMS) Overview

protel (PMS) Overview

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages - “the largest hotels on ...

About protel View website

Founded in 1994 | Headquarters in Dortmund | 182 employees

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app sto...

Other Products by protel

Integrates with

  • Concierge Software
  • Reputation Management
  • Revenue Management Systems
Browse integrations (264 verified)

What customers love about protel (PMS)

Like 81% recommend

Night Manager in Aveiro (Portugal)

- Easy interface to book rooms and e-mail marketing / costumer communications - Reports well designed - Connection with office - Easy database exportation - Fast emission of invoices

General Manager in (United Kingdom)

A PMS is the heart of a hotel - there are many other technologies out there now for hotels, but without a PMS we could never work. Protel is reliable, well-thought out and serves most of our needs. They also offer interf...

Operations Coordinator in Frankfurt am Main (Germany)

The system is cloud based, and promises to deliver some current standard functionality in about a 2 year roadmap. They are excited for the future, and try to work on different things. Constantly expanding their scope and...

General Manager

- There are interfaces to our channel manager HNS - We get bookings from HNS directly in Protel - There is a price, availability and condition interface to HNS - You can manage all working procedures of daily business...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Protel offers a great and easy integration tool with their messages option. This is fully customizable and works well with pre-set configuration to allow for seamless and accurate information sent to the guests.

by Sonja Kriedemann (GuestRevu) on December 14, 2021

See more answers (28)
Question:

What differentiates this product or service from the competition?

Answer:

Protel's support, sales, product and management team is always available with a fast turnaround time should you need any assistance. They go the extra mile in obtaining additional information from third party applications should the need be.

by Sonja Kriedemann (GuestRevu) on December 14, 2021

See more answers (28)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Whether you are a small bed and breakfast, big hotelier or restaurant owner. Rest assured that Ankerdata has the functionality suited to your needs. They also offer a cloud-based solution to allow for scalability.

by Sonja Kriedemann (GuestRevu) on December 14, 2021

See more answers (28)