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protel PMS (by Planet)
4.0 (107 REVIEWS)
HT Score
38 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
protel PMS (by Planet)
Ranked 36 (out of 314) in Property Management Systems
Our PMS integrates with all your hotel tech, taking your guest experience to the next level
80% recommended by 103 hotels
Planet is popular in Germany, Austria and South Africa.
What is Planet?
Founded in 1985 | Headquarters in Ireland | 1740 employees
protel PMS (by Planet) is a comprehensive property management system designed to streamline hotel operations and enhance guest experiences. Tailored to meet the needs of individual hotels, hotel chains, and resorts, protel PMS offers a robust, cloud-based platform that centralizes management tasks, making it easier to handle everything from reservations to daily administrative functions.
The system shines with its extensive functionality and strong integration capabilities. It leverages over 1,200 hospitality integrations via the protel io interface, ensuring seamless connectivity across various hotel operations. Whether you're managing bookings, payments, or guest communication, protel PMS provides all the tools needed to optimize efficiency.
Key features include detailed reporting, ease of customization, and a versatile payment system that integrates into all aspects of hotel management. The platform also supports both on-premise and cloud solutions, allowing for flexibility based on your specific needs.
By automating processes and centralizing information, protel PMS allows hoteliers to focus more on delivering exceptional guest experiences while efficiently managing their properties.
protel PMS (by Planet) Alternatives
Not sure if Planet is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
- 1. Cloudbeds — Best for integrating multiple functions into a single, easy-to-use system.
- 2. Agilysys — Best for seamless property management and exceptional guest service.
- 3. Semper — Best for managing complex property portfolios effortlessly
- 4. Shiji Group — Best for integrating property management systems effortlessly
- 5. InnQuest — Best for integrating all your hospitality tools in one place
- 6. WebRezPro — Best for integrating online bookings and payment systems seamlessly.
- 7. ThinkReservations — Best for improving guest experiences with easy-to-use management tools.
- 8. Mews — Best for simplifying operations, managing bookings, and boosting your hotel's income.
- 9. Oracle Hospitality — Best for reliable hotel operations and increased guest satisfaction
- 10. Stayntouch — Best for integrating property management with third-party systems
Capabilities
Planet doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Planet Central
Hotel Reservations Systems
When running multiple properties or a hotel chain, it is not practical to have different reservation models. Planet Central makes it possible to manage the guest information (room status, room rates and room inventory) of all your properties from one single screen.
Online front desk
Fast access check-in and check-out buttons to speed up operations. Stop switching between tabs. All relevant information at a glance. A check-in wizard ensures all important details are captured . Zero complications. Easy to alter invoice recipient, split invoices and post charges with one click. Easy room plan management. Group reservations are no longer a hassle.
Booking Engine
Booking Engine
Cut out the service fees and attract more direct bookings with an online booking engine. You can plug it in directly to your hotel website and receive bookings.
Payment Processing
Payments Processing Software
Declined credit cards, processing foreign exchange, and payment security are just a few things that keep hoteliers up at night.
Revenue Management System
Revenue Management Systems
So here is some good news; hotel operators that switch to an online revenue management system experience a RevPAR increase of between 5-20% per month. It is essential that the RMS can integrate directly into your hotel PMS system. This automation has led to hospitality businesses saving between 20-40 hours per week.
Digital Registration Cards
Contactless Check-in
The hotel industry can now eliminate all these issues and have more efficient check-ins, with minimal errors on guest profiles and at a reduced cost to the hotel.
ID & Passport Scanner
With Planet’s ID and Passport, scanner staff can effortlessly scan multiple passports and IDs and store them securely on the PMS solution.
Planet POS
Hotel Restaurant POS Systems
Fixed terminals, server tablets, self-service kiosks, and mobile devices. There are so many POS options for the hospitality industry today. Planet has a user-friendly solution that will work for your specific needs.
Conference & Event Management System
Event Management Software
With our conference and event software, hoteliers have coverage of every single aspect. From the first call the customer makes, through the booking process, through every detail hashed out on the day to when the last cent is paid into the hotel’s account.
Planet Reviews Summary
Ease of Use
4.2/5
Customer Support
4.0/5
ROI
3.8/5
Implementation
3.9/5
Recommended by
Achievements
This vendor's trending score is rising, protel PMS (by Planet) is the #35 most trending product in the Property Management Systems category (out of 314) and the #691 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morePlanet’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Planet Pricing
Pricing Available By Request
Planet has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Planet to Top Alternatives
The complete cloud hospitality platform
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Want to find out if Planet is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
1 | X-Small (1-9 room)
12 | Small (10-24 room)
35 | Medium (25-74 room)
35 | Large (75-199 room)
16 | X-Large (200+ room)
Country
35 | Germany
12 | Austria
12 | South Africa
9 | Czech Republic
8 | Spain
7 | France
4 | United States of America
3 | Italy
2 | Portugal
2 | Iran
2 | Liberia
2 | Canada
1 | Argentina
1 | Lesotho
1 | Mexico
1 | Andorra
1 | Belize
1 | Romania
1 | United Kingdom
Type
35 | Boutiques
33 | City Center Hotels
32 | Luxury Hotels
31 | Branded Hotels
25 | Limited Service & Budget Hotels
21 | Bed & Breakfast & Inns
17 | Resorts
13 | Airport/Conference Hotels
7 | Extended Stay & Serviced Apartments
4 | Hostels
3 | Vacation Rentals & Villas
2 | Motels
1 | Casinos
Region
79 | Europe
15 | Africa
7 | North America
2 | Middle East
1 | South America
1 | Central America
Category
107 | Property Management Systems
2 | Booking Engine
1 | Payments Processing Software
1 | Hospitality Wi-Fi Solutions
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like that Protel offers extensive functionality and strong integration capabilities, but are critical of its slow response times and various bugs post-acquisition by Planet. The current system aids in managing single properties well, but struggles with more complex, multi-property setups. Protel's useful features include detailed reporting and ease of customization, but there are concerns over the long support response times and unfinished updates, which can disrupt daily operations.
AI-generated from the text of customer reviews
Looking for specific info?
0
Absolutely no longer recommended!
Manager from 75-99 room Extended Stay & Serviced Apartment in Bad Sachsa (Germany)
Verified
2 months ago
It used to be one of the best PMS systems - until it was sold to Planet.... Since then, it's honestly been a daily grind.
Germany
Germany
Manager
Large Hotel
0
Customer support is getting worse and worse!
Director of Revenue Management from 100 to 199 room Boutique in Nuremberg (Germany)
Verified
6 months ago
We have been a Protel customer since 2018 and have particularly appreciated the extensive functions, the good adaptability and the customer service.
Germany
Germany
Director of Revenue Management
Large Hotel
0
Protel Air
Revenue Manager from 100 to 199 room in Bad Gleichenberg (Austria)
Verified
12 months ago
I recommend to use this product ONLY to run a single property, with a simple rate structure, no more than 2 room types, without interfacing to any RMS, CRM, BI or similar external systems, and catering to simple individual leisure travelers only. Alternatively, use it if your intelligent, proactive and wholesomely experienced staff run your...
Austria
Austria
Revenue Manager
Large Hotel
8
4 star hotel using Protel for 7 years now
Directrice hébergement from 10 to 24 room Branded Hotel in Belesta (France)
Verified
2 years ago
Protel allows us a good analysis thanks to sharp and quality reports. The sales and technical team in France is very efficient and available by email and telephone. It is this relational and human aspect that has allowed us to maintain excellent relations with Protel and that makes us want to go further. and switch to Protel Air for next se...
France
France
Directrice hébergement
Small Hotel
10
Very satisfied with Protel
Directrice adjointe from 25-49 room Boutique in Porto-Vecchio (France)
Verified
2 years ago
- Very intuitive software - Pleasant interface - easy to use and configure - very few bugs - very responsive hotline in case of problems - regular updates
France
France
Directrice adjointe
Medium Hotel
10
Service excpeitonnel
Gérante from 10 to 24 room Boutique in Courchevel (France)
Verified
2 years ago
Customer service. Ease of communication and response. The professionalism of the staff. Everything is perfect. I recommend
France
France
Gérante
Small Hotel
1
Beautiful design!
Director of Sales from 75-99 room Bed & Breakfast & Inn in Sedona (United States of America)
Verified
2 years ago
The customer service for the product is excellent with a detailed check up from the corporate marketing team to see how we are doing. The graphic design is aesthetically beautiful! Overall, the product seems easy to navigate for each functionality. It is easy to create receipts for guests. What I find extremely helpful is the overall fo...
United States of America
United States of America
Director of Sales
Large Hotel
10
The whole system is excellent.
Sales & Marketing Manager from 200 to 499 room Branded Hotel in Ceske Budejovice (Czech Republic)
Verified
3 years ago
This system is clear, understandable and helpful. It can also connect the area of reservations as well as sales activities and banqueting activities.
Czech Republic
Czech Republic
Sales & Marketing Manager
X-Large Hotel
10
Protel
Sales Manager from 100 to 199 room Branded Hotel in Spindleruv Mlyn (Czech Republic)
Verified
3 years ago
I like Protel very much. At first I was little bit afraid, but then I found out, that it has many reporting options and moreover any table previewed can be exported to Excel and it Excel you can filter them as much as you want. Now I like Protel more than other PMS I used to work with before :)
Czech Republic
Czech Republic
Sales Manager
Large Hotel
9
Modern, fast PMS with a lot of addons.
Sales Manager from 100 to 199 room Bed & Breakfast & Inn in Olomouc (Czech Republic)
Verified
3 years ago
I like room plans, reports, easy creation of new individual or group reservations, options in navigator, import / export of rooming list in MS excel.
Czech Republic
Czech Republic
Sales Manager
Large Hotel
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