protel (PMS)

Ranked 10 (out of 184) in Property Management Systems

Property Management Systems

protel is the hotel PMS and platform pioneer - your hotel software, your way!

Ratings Snapshot

Certificate of Excellence
Read 100 reviews
81%
Recommend
HTR Score icon
HT SCORE
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #10 out of 184 in Property Management Systems

Ease of Use
4.2/5
ROI
3.9/5
Implementation
3.9/5
Customer Support
4.0/5
Verified Customer Support

protel has opened its internal systems to

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Most popular for
  • Boutique 21 verified reviews
    75%
  • City Center 12 verified reviews
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  • Resort 12 verified reviews
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  • Bed & Breakfast 11 verified reviews
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  • Branded 7 verified reviews
    87%
  • Budget 3 verified reviews
    100%
  • Serviced Apartment 2 verified reviews
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  • Airport/ conference 2 verified reviews
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  • Vacation Rental 2 verified reviews
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  • Extended Stay 1 verified reviews
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  • Hostel 1 verified reviews
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  • Motel 1 verified reviews
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protel (PMS) Overview

protel (PMS) Overview

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages - “the largest hotels on ...

About protel View website

Founded in 1994 | Headquarters in Dortmund | 150 employees

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app sto...

Other Products by protel

Integrates with

  • Reporting & Accounting Software
  • Distribution Channels
  • Booking Engine
Browse integrations (251 verified)

What customers love about protel (PMS)

Like 81% recommend

Night Manager from Other in Aveiro (Portugal)

- Easy interface to book rooms and e-mail marketing / costumer communications - Reports well designed - Connection with office - Easy database exportation - Fast emission of invoices

General Manager from Other in (United Kingdom)

A PMS is the heart of a hotel - there are many other technologies out there now for hotels, but without a PMS we could never work. Protel is reliable, well-thought out and serves most of our needs. They also offer interf...

Operations Coordinator from Boutique in Frankfurt am Main (Germany)

The system is cloud based, and promises to deliver some current standard functionality in about a 2 year roadmap. They are excited for the future, and try to work on different things. Constantly expanding their scope and...

General Manager from City Center

- There are interfaces to our channel manager HNS - We get bookings from HNS directly in Protel - There is a price, availability and condition interface to HNS - You can manage all working procedures of daily business...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

We are a revenue management solution and have implemented 100 hotels with Protel so far. To onboard new customers, a structured process is followed which allows an easy implementation. The feedback and customer satisfaction from our joint hotels is amazing. Happy about this great partnership.

by Daniela Stoehr (RateBoard) on December 15, 2020

See more answers (27)
Question:

What differentiates this product or service from the competition?

Answer:

Protel delivers high quality services that customers can always rely on. However, they are constantly evolving and creating new features. By easily connecting the PMS with a huge range of other technologies, protel offers a high degree of flexibility for hotels across any sector.

by Daniela Stoehr (RateBoard) on December 15, 2020

See more answers (27)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for a reliable solution with a lot of possibilities of extensions, then definitely take a look at Protel. For using RateBoard and Protel, we can say that this implementation provides a stable connection that is already trusted by over 100 hotels. Just arrange a demo and see for yo...

by Daniela Stoehr (RateBoard) on December 15, 2020

See more answers (27)
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+ 25 recommend
Recommended by Show More (23)

Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Want to go behind the scenes and see how protel (PMS) works?

Clients & references

References & testimonials

Testimonial avatar
“We absolutely made the right decision when we invested in protel MPE. They are unrivaled because they have provided us with the perfect tools to gain a competitive advantage. We see protel as a ver...
Panagiotis Mantzouneas IT Manager at the Grecotel S.A
Testimonial avatar
“In the course of my professional life, I got to know almost all of the well-known hotel software systems out there. When directly comparing them, protel is definitely my absolute favorite! protel...
Timm Backhaus General Manager at the GHOTEL hotel & living Bochum

Featured partners

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Awards & Certifications

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protel doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • South Africa
  • Czechia
  • Spain
  • France
  • Italy
  • Iran

100 Verified protel Reviews

Likelihood to Recommend
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May 03, 2021

protel (PMS) Review: The whole system is excellent.

Sales & Marketing Manager from Branded in České Budějovice (Czechia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

This system is clear, understandable and helpful. It can also connect the area of reservations as well as sales activities and banqueting activities.

What do you dislike or think could be improved?

Sometimes we have a problem with the speed of the system and generation of the reports but generally this system works very good.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On May 28, 2021 Vanessa W. from protel replied:
 Thank you so much for taking the time to leave us this amazing review. 

April 30, 2021

protel (PMS) Review: Protel evaluation

FOM from Branded in (Czechia)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Overall fairly user-friendly PMS. I like navigator screen and profile with full history of each guest. Simple overview on the openig screen with Arr, GiH and Dep.

What do you dislike or think could be improved?

Trace created on Check-out should apear on invoice screen before payment not after the payment. There are some function, which could be visible in more fields.

Customer Support
4.5
Ease of Use
4
Value for money
3
Implementation
3
arrow review On May 28, 2021 Vanessa W. from protel replied:
 We are so grateful for your kind words. Thanks for sharing your review with us and the community. 

April 30, 2021

protel (PMS) Review: Modern, fast PMS with a lot of addons.

Sales Manager from Bed & Breakfast in Olomouc (Czechia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

I like room plans, reports, easy creation of new individual or group reservations, options in navigator, import / export of rooming list in MS excel.

What do you dislike or think could be improved?

It is a pity only one window can be opened at the same time. Automatic assigment of room numbers for Group Master. It would be great if there will be option to assing question mark only.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On May 28, 2021 Vanessa W. from protel replied:
 Thank you so much for taking the time to leave us this amazing review. 

April 30, 2021

protel (PMS) Review: Protel

Sales Manager from Branded in Špindlerův Mlýn (Czechia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like Protel very much. At first I was little bit afraid, but then I found out, that it has many reporting options and moreover any table previewed can be exported to Excel and it Excel you can filter th...

What do you dislike or think could be improved?

I do not know anything that I want to improve at the moment. All features are working well for me.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On May 28, 2021 Vanessa W. from protel replied:
 We are so grateful for your kind words. Thanks for sharing your review with us and the community. 

April 14, 2021

protel (PMS) Review: Great cooperation and support

Head of Reservations from Bed & Breakfast in (Czechia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great and fast cooperation between Configuration (SD) and FO app Amazing cooperative Protel Support team who comes in with new ideas for users and operates 24/7 hotline Protel PMS perfectly operates mul...

What do you dislike or think could be improved?

More active windows would be useful especially for FO and Reservation departments Protel Voyager app could be more adjustable but a new version is currently being developed.

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5
arrow review On May 28, 2021 Vanessa W. from protel replied:
 We are so grateful for your kind words. Thanks for sharing your review with us and the community. 

April 08, 2021

protel (PMS) Review: protel = stability and performance

Controlling & Reporting Director from City Center in (Czechia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

perfect stable solution with advance features and uptoday technology. Excelent service from the CZ office. i like the way the CZ office is treating the clients.

What do you dislike or think could be improved?

request sent to Dortmund which cannot be solved by local CZ office are always taking too long. i miss a bit flexibility on the top level.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On May 28, 2021 Vanessa W. from protel replied:
 We are so grateful for your kind words. Thanks for sharing your review with us and the community. 

Pricing

One time upfront purchase (flat rate)
One time upfront purchase (per room)
Implementation fee
Monthly subscription (Flat)

Popular protel (PMS) Integrations

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SiteMinder Booking Engine

Drive more direct bookings to maximise your revenue. Connecting to our Booking Engine increases direct bookings by up to 43%. Connecting our Booking Engine to Google Hotels Ads increases bookings by up to 16%. Get more commission-free reservations through your hotel website and take charge of the guest experience

View all (251 protel Integrations)