protel PMS (by Planet)

4.0 (107 REVIEWS)

HTR Score icon
HT Score  
40 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Our PMS integrates with all your hotel tech, taking your guest experience to the next level

Planet is popular in Germany, Austria, South Africa and Czech Republic.

Ratings Summary

4.0
Very Good
Ease of Use
4.2/5
Customer Support
4.0/5
ROI
3.8/5
Implementation
3.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, protel PMS (by Planet) is the #34 most trending product in the Property Management Systems category (out of 311) and the #644 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Planet’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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40 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About protel PMS (by Planet)
Founded in 1985 | Headquarters in Ireland | 1740 employees
A great PMS built for hoteliers, with full-stack payments built in. With all the essential features you’d expect in order to run your hotel - built on a modern, fully cloud native architecture which allows you to rapidly develop and scale. Our payment system plugs in to all aspects of hotel operations, delivering seamless guest experience and automation of processes. Additional software modules are available to support hotel operations and power the digital guest journey. Booking engine, guest facing phone app, gift cards, dashboards - there are 1,200+ Hospitality integrations to increase your revenue. (protel is part of Planet)

Capabilities

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Planet doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Planet Central

Hotel Reservations Systems
When running multiple properties or a hotel chain, it is not practical to have different reservation models. Planet Central makes it possible to manage the guest information (room status, room rates and room inventory) of all your properties from one single screen.

INCLUDED

Online front desk

Fast access check-in and check-out buttons to speed up operations. Stop switching between tabs. All relevant information at a glance. A check-in wizard ensures all important details are captured . Zero complications. Easy to alter invoice recipient, split invoices and post charges with one click. Easy room plan management. Group reservations are no longer a hassle.

INCLUDED

Booking Engine

Booking Engine
Cut out the service fees and attract more direct bookings with an online booking engine. You can plug it in directly to your hotel website and receive bookings.

INCLUDED

Payment Processing

Payments Processing Software
Declined credit cards, processing foreign exchange, and payment security are just a few things that keep hoteliers up at night.

INCLUDED

Revenue Management System

Revenue Management Systems
So here is some good news; hotel operators that switch to an online revenue management system experience a RevPAR increase of between 5-20% per month. It is essential that the RMS can integrate directly into your hotel PMS system. This automation has led to hospitality businesses saving between 20-40 hours per week.

INCLUDED

Digital Registration Cards

Contactless Check-in
The hotel industry can now eliminate all these issues and have more efficient check-ins, with minimal errors on guest profiles and at a reduced cost to the hotel.

INCLUDED

ID & Passport Scanner

With Planet’s ID and Passport, scanner staff can effortlessly scan multiple passports and IDs and store them securely on the PMS solution.

INCLUDED

Planet POS

Hotel Restaurant POS Systems
Fixed terminals, server tablets, self-service kiosks, and mobile devices. There are so many POS options for the hospitality industry today. Planet has a user-friendly solution that will work for your specific needs.

INCLUDED

Conference & Event Management System

Event Management Software
With our conference and event software, hoteliers have coverage of every single aspect. From the first call the customer makes, through the booking process, through every detail hashed out on the day to when the last cent is paid into the hotel’s account.

INCLUDED

Pricing

Pricing Available By Request

Planet has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | X-Small (1-9 room)

11 | Small (10-24 room)

30 | Medium (25-74 room)

29 | Large (75-199 room)

13 | X-Large (200+ room)

Country

37 | Germany

12 | Austria

12 | South Africa

11 | Czech Republic

8 | Spain

6 | France

4 | United States of America

3 | Italy

2 | Portugal

2 | Iran

2 | Canada

1 | Argentina

1 | Egypt

1 | Lesotho

1 | Andorra

1 | Belize

1 | Romania

1 | United Kingdom

Type

28 | Boutiques

26 | Luxury Hotels

23 | City Center Hotels

15 | Branded Hotels

15 | Resorts

14 | Bed & Breakfast & Inns

9 | Limited Service & Budget Hotels

7 | Airport/Conference Hotels

5 | Extended Stay & Serviced Apartments

4 | Hostels

4 | Vacation Rentals & Villas

3 | Motels

1 | Casinos

Region

82 | Europe

13 | Africa

6 | North America

3 | Middle East

1 | South America

1 | Central America

Category

107 | Property Management Systems

2 | Booking Engine

1 | Payments Processing Software

1 | Hospitality Wi-Fi Solutions

Hotelier Rating

Excellent
57
Very Good
17
Average
13
Poor
9
Terrible
12

Property Size

  • X-Small (2)
  • Small (11)
  • Medium (30)
  • Large (29)
  • X-Large (13)

Country

  • Germany
    Germany
    (37)
  • Austria
    Austria
    (12)
  • South Africa
    South Africa
    (12)
  • Czech Republic
    Czech Republic
    (11)
  • Spain
    Spain
    (8)
  • France
    France
    (6)
  • United States of America
    United States of America
    (4)
  • Italy
    Italy
    (3)
  • Portugal
    Portugal
    (2)
  • Iran
    Iran
    (2)
  • Canada
    Canada
    (2)
  • Argentina
    Argentina
    (1)
  • Egypt
    Egypt
    (1)
  • Lesotho
    Lesotho
    (1)
  • Andorra
    Andorra
    (1)
  • Belize
    Belize
    (1)
  • Romania
    Romania
    (1)
  • United Kingdom
    United Kingdom
    (1)

Region

  • North America
    North America
    (6)
  • Europe
    Europe
    (82)
  • Middle East
    Middle East
    (3)
  • South America
    South America
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (13)

Hoteliers say

NEW AI Review summary

Hoteliers like that Protel offers extensive functionality and strong integration capabilities, but are critical of its slow response times and various bugs post-acquisition by Planet. The current system aids in managing single properties well, but struggles with more complex, multi-property setups. Protel's useful features include detailed reporting and ease of customization, but there are concerns over the long support response times and unfinished updates, which can disrupt daily operations.

AI-generated from the text of customer reviews

Support Issues
Functionality and Features
Ease of Use
Customization and Flexibility
System Performance and Reliability
Integration with Systems
Training and Onboarding
Report Generation
Multi-property Management
0

Absolutely no longer recommended!

Manager from 500+ room Luxury Hotel in Bad Sachsa (Germany)

Verified
30 days ago
It used to be one of the best PMS systems - until it was sold to Planet.... Since then, it's honestly been a daily grind.
Country Germany
Manager
X-Large Hotel
0

Customer support is getting worse and worse!

Director of Revenue Management from 100 to 199 room Boutique in Nürnberg (Germany)

Verified
5 months ago
We have been a Protel customer since 2018 and have particularly appreciated the extensive functions, the good adaptability and the customer service.
Country Germany
Director of Revenue Management
Large Hotel
0

Protel Air

Revenue Manager from 100 to 199 room in Bad Gleichenberg (Austria)

Verified
10 months ago
I recommend to use this product ONLY to run a single property, with a simple rate structure, no more than 2 room types, without interfacing to any RMS, CRM, BI or similar external systems, and catering to simple individual leisure travelers only. Alternatively, use it if your intelligent, proactive and wholesomely experienced staff run your...
Country Austria
Revenue Manager
Large Hotel
8

4 star hotel using Protel for 7 years now

Directrice hébergement from 10 to 24 room Resort in Belesta (France)

Verified
2 years ago
Protel allows us a good analysis thanks to sharp and quality reports. The sales and technical team in France is very efficient and available by email and telephone. It is this relational and human aspect that has allowed us to maintain excellent relations with Protel and that makes us want to go further. and switch to Protel Air for next se...
Country France
Directrice hébergement
Small Hotel
10

Very satisfied with Protel

Directrice adjointe from 25-49 room Boutique in Porto-Vecchio (France)

Verified
2 years ago
- Very intuitive software - Pleasant interface - easy to use and configure - very few bugs - very responsive hotline in case of problems - regular updates
Country France
Directrice adjointe
Medium Hotel
10

Service excpeitonnel

Gérante from 25-49 room Boutique in Courchevel (France)

Verified
2 years ago
Customer service. Ease of communication and response. The professionalism of the staff. Everything is perfect. I recommend
Country France
Gérante
Medium Hotel
1

Beautiful design!

Director of Sales from 75-99 room Bed & Breakfast & Inn in Sedona (United States of America)

Verified
2 years ago
The customer service for the product is excellent with a detailed check up from the corporate marketing team to see how we are doing. The graphic design is aesthetically beautiful! Overall, the product seems easy to navigate for each functionality. It is easy to create receipts for guests. What I find extremely helpful is the overall fo...
Country United States of America
Director of Sales
Large Hotel
10

The whole system is excellent.

Sales & Marketing Manager from 200 to 499 room Branded Hotel in České Budějovice (Czech Republic)

Verified
3 years ago
This system is clear, understandable and helpful. It can also connect the area of reservations as well as sales activities and banqueting activities.
Country Czech Republic
Sales & Marketing Manager
X-Large Hotel
10

Protel

Sales Manager from 100 to 199 room Branded Hotel in Špindlerův Mlýn (Czech Republic)

Verified
3 years ago
I like Protel very much. At first I was little bit afraid, but then I found out, that it has many reporting options and moreover any table previewed can be exported to Excel and it Excel you can filter them as much as you want. Now I like Protel more than other PMS I used to work with before :)
Country Czech Republic
Sales Manager
Large Hotel
9

Modern, fast PMS with a lot of addons.

Sales Manager from Bed & Breakfast & Inn in Olomouc (Czech Republic)

Verified
3 years ago
I like room plans, reports, easy creation of new individual or group reservations, options in navigator, import / export of rooming list in MS excel.
Country Czech Republic
Sales Manager
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