Ratings Snapshot
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Ranked #19 out of 254 in Property Management Systems
protel has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Luxury Hotels 20 verified reviews83%
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Boutiques 19 verified reviews78%
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City Center Hotels 13 verified reviews85%
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Bed & Breakfast & Inns 11 verified reviews71%
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Branded Hotels 10 verified reviews87%
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Resorts 9 verified reviews71%
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Limited Service & Budget Hotels 5 verified reviews82%
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Extended Stay & Serviced Apartments 3 verified reviews90%
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Airport/Conference Hotels 3 verified reviews83%
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Hostels 2 verified reviews90%
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Vacation Rentals & Villas 2 verified reviews80%
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Motels 1 verified reviews100%
protel (PMS) Overview
protel (PMS) Overview
protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages - “the largest hotels on ...
About protel View website
Founded in 1994 | Headquarters in Dortmund | 887 employeesprotel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app sto...
Other Products by protel
Integrates with
- Concierge Software
- Reputation Management
- Revenue Management Systems
What customers love about protel (PMS)
General Manager in (United Kingdom)
A PMS is the heart of a hotel - there are many other technologies out there now for hotels, but without a PMS we could never work. Protel is reliable, well-thought out and serves most of our needs. They also offer interf...
Operations Coordinator in Frankfurt am Main (Germany)
The system is cloud based, and promises to deliver some current standard functionality in about a 2 year roadmap. They are excited for the future, and try to work on different things. Constantly expanding their scope and...
General Manager
- There are interfaces to our channel manager HNS - We get bookings from HNS directly in Protel - There is a price, availability and condition interface to HNS - You can manage all working procedures of daily business...
Expert Q&A and Partner Recommendations
What does this product or service do well?
It's an efficient cloud-based PMS that centralizes your hotel management. It integrates a housekeeping management module that is very helpful to increase the productivity of your team, but alwo income management and Yield management modules.
by Martin Lebrun (Boo) on November 17, 2022
See more answers (30)Showing all answers to: "What does this product or service do well?"
October 08, 2022, Ricardo heard from clients about the
The protel interface and integration capabilities make connecting the hotel property management system to our upselling platform seamless for all our protel pms customers. The protel on-premise and cloud solutions are robust and designed to enhance guest exper...
December 14, 2021, Sonja occassionaly uses the
Protel offers a great and easy integration tool with their messages option. This is fully customizable and works well with pre-set configuration to allow for seamless and accurate information sent to the guests.
December 15, 2020, Daniela has tried the
We are a revenue management solution and have implemented 100 hotels with Protel so far. To onboard new customers, a structured process is followed which allows an easy implementation. The feedback and customer satisfaction from our joint hotels is amazing. Ha...
December 10, 2020, Saurav has tried the
We have started working with Protel as a partner and have been helping their customers. During our several engagements with Protel customers, I have seen a great deal of satisfaction among them. Hotel business is not an easy business but hoteliers who are usin...
December 10, 2020, Sudhir has seen a demo of the
Sell rooms, nice usabilty, works really good, has a lot of good tools, we like it very much in daily business, helps us to fasten work, gives good reports, has a great booking enginee and also a complete system
December 08, 2020, Kaarel has tried the
Protel cloud based PMS has a comprehensive interface for integrations which makes it a breeze for partners like GuestJoy to offer solutions for hotels that help them maximise the value of their property management system.
November 29, 2020, Hannah occassionaly uses the
Protel services are highly valuable to our business. Their platform enables us to easily reach our hotels databases in a secure way, so we will be able to integrate with them. Besides the importance of protel to our services, we hear only good words from the h...
November 27, 2020, Michael regularly uses the
A very stable product which works for all kind of hotels, especially a great system for resort hotels and demanding hoteliers. With Protel IO it has most likely on of the most sophisticated interface environment.
November 03, 2020, Olga heard from clients about the
protel offers both a cloud and on-premise PMS that responds to hoteliers needs. The consistent focus on the demands of a single industry makes protel one of the most experienced and successful providers of hospitality technology. protel brings 25+ years of exp...
October 29, 2020, Filipe has seen a demo of the
Modern and intuitive interface and the choice between fully--fledged cloud-based or on-premise software with the opportunity to be customised with lots of add on application opportunities. Experienced player always looking to innovate.
October 22, 2020, David heard from clients about the
I love Protel has one integration platform covering both solutions, On Prem and Air. The new pAir UI looks and feels fantastic, with lots of great new features. API is well documented, easy to find exactly what I've needed to help build the integration. We ...
October 20, 2020, Thomas occassionaly uses the
The feedback we get from joint customers who use Protel PMS and Revinate is that the Protel system is easy to use including intuitive layout and reporting. They also comment about the complete functionality of the system offering a breadth of integrations, eve...
October 07, 2020, Valerie heard from clients about the
Protel is constantly investing and inventing for the future. They have always been ahead of the curve when it comes to necessary upgrades in PMS systems throughout the years, and are continuing to invest in new features that will make hotel operations easier i...
October 05, 2020, Pernilla heard from clients about the
protel is one of the most experienced and successful suppliers of advanced hotel management systems and an important partner to Zaplox, especially in Europe. protel’s open API for third-party vendors is a huge plus since it gives hotels access to a large var...
October 05, 2020, Oliver regularly uses the
For many years, we have continued a great partnership with Protel. They have a significant PMS which supports hotels around the world from boutique hotels to international chains. It is very powerful yet simple to use, and they have an excellent support system...
October 02, 2020, Robin heard from clients about the
We have a great partnership and interface with Protel. A very powerful and reliable PMS, with a long history of excellent service! Furthermore, their reseller partners are very knowledgeable about their product.
October 02, 2020, Léa heard from clients about the
Protel PMS is part of the most advanced integration we support from D-EDGE CRS. Smooth property onboarding and connection as well as great support from their connectivity team makes Protel a valuable partner within our PMS network.
October 01, 2020, Alar heard from clients about the
Protel offers a perfect blend of usability and functionality in one solution. The user interface is so well thought and is aesthetically pleasing. The solution works well with smaller properties and with larger ones. They have an open API for third-party vend...
October 01, 2020, Sonja heard from clients about the
Integration with Protel as a partner has always been a pleasure and without any complications. No downtime or disruption in services and the support/integrations teams are ready to assist when needed.
October 01, 2020, Nikola occassionaly uses the
Protel PMS gives exceptional service for hotel management combing all essential functionalities to give prosperous and successful hotel businesses. It handles all front desk, reservations, billing, maintenance, housekeeping , reporting and hotel analytic.
September 30, 2020, Laurent has tried the
Protel has been a great partner of ours for years. Having implemented hundreds of sites in collaboration, we could report the quality and strength of their product but I would rather underline the quality of the service and especially the people. Protel has bu...
September 30, 2020, Lucien has seen a demo of the
Keywords that describe Protel as a company are Innovation and bringing ideas to life; good examples relating to these keywords are the creation of Protel Next Gen and the IO Connectivity. Protel as a product, especially the new version Next Gen, has everything...
September 30, 2020, Aneliya heard from clients about the
- Vast variety of functionalities - can integrate any extra services; can be used both as desktop and cloud PMS; - Continuous process of upgrades/improvements - trying to satisfy the extra/specific needs and requirements of both partners and customers; - Exc...
September 30, 2020, Dolf has seen a demo of the
Working with Protel is professional and happy that we have 2 working interfaces. Since 10 years without issues for our RFID Keycard systems for our HOTEK locks and also now a digital check-in with Protel Air.
September 30, 2020, Ari has seen a demo of the
It is an industry leader with a huge number of customers and many years to get things right. The breadth of offerings available is very impressive and their new cloud platform brings the new and the established together in a seamless manner.
September 30, 2020, Pieter has seen a demo of the
The Protel PMS is a complete solution built for contemporary challenges in the Hotel business. It allows hospitality businesses to stay agile and future-proof. Also the interface and UX design is easy and straightforward.
September 30, 2020, Sascha heard from clients about the
We have established a great partnership with protel. Their PMS helps hotels all over the world to improve their overall performance. We are looking forward to see our combined products in action at many more hotels to come.
September 30, 2020, Andrea regularly uses the
As an alliance of hotel brands, we work with many PMS vendors. Protel was one of the most cooperative partners we have had the pleasure to work with. They provided the PMS functionality and the integration capabilities we required, and was very proactive in ad...
September 30, 2020, Clément heard from clients about the
Protel is a great partner that really aims to offer the most innovative solutions to their hotel partners. Their objective seems to be simple, yet extremely powerful: empower their hotel partners and set them up for success. We at Oaky are very proud to be par...
September 30, 2020, Clément heard from clients about the
Protel is a great partner that really aims to offer the most innovative solutions to their hotel partners. Their objective seems to be simple, yet extremely powerful: empower their hotel partners and set them up for success. We at Oaky are very proud to be par...
What differentiates this product or service from the competition?
There are often new updates that enriches the features. The integrated channel manager is connected to OTAs to allow you to provide your offers on the best distribution channels. They also integrate a booking engine to increase the number of direct bookings.
by Martin Lebrun (Boo) on November 17, 2022
See more answers (30)Showing all answers to: "What differentiates this product or service from the competition?"
October 08, 2022, Ricardo heard from clients about the
The protel team is constantly pioneering and introducing new features to their solutions which is always great for the end-users as well as their integration partners who are able to explore additional ways to add value to their combined offerings.
December 14, 2021, Sonja occassionaly uses the
Protel's support, sales, product and management team is always available with a fast turnaround time should you need any assistance. They go the extra mile in obtaining additional information from third party applications should the need be.
December 15, 2020, Daniela has tried the
Protel delivers high quality services that customers can always rely on. However, they are constantly evolving and creating new features. By easily connecting the PMS with a huge range of other technologies, protel offers a high degree of flexibility for hotel...
December 10, 2020, Saurav has tried the
Simplicity and robustness of Protel out performs many others. Protel has continuous focus towards new technologies and you can expect nothing less than the best when you work with Protel. Very helpful support team and very process oriented.
December 10, 2020, Sudhir has seen a demo of the
better than the rest Sell rooms, nice usabilty, works really good, has a lot of good tools, we like it very much in daily business, helps us to fasten work, gives good reports, has a great booking enginee and also a complete system
December 08, 2020, Kaarel has tried the
Protel cloud based PMS has a comprehensive interface for integrations which makes it a breeze for partners like GuestJoy to offer solutions for hotels that help them maximise the value of their property management system.
November 29, 2020, Hannah occassionaly uses the
[REJCETED - NAME DOESN'T MATCH USER] Protel provides us with an easy to integrate product. Their support team is highly reachable and available for any assistance. Unlike others, they always on top of things regarding their technology, so I recommend them to a...
November 27, 2020, Michael regularly uses the
In combination with Protel IO it is very easy to integrate to both PMS version, the on-premise version and Protel Air. This is a big step forward and a key differentiator to other PMS vendors on the market.
November 03, 2020, Olga heard from clients about the
More than 14,000 hotels in 93 countries run a protel PMS. protel offers a best-in-class platform for hotels and hotel groups that want a sophisticated solution for their eco-system, with flexibility and world-class quality.
October 29, 2020, Filipe has seen a demo of the
Being able to tailor the software to the individual needs of a business with their long list of integration partners which helps ensure all the connectivity needed in creating a ’true Best-of-Breed environment.
October 22, 2020, David heard from clients about the
We have over 100 properties connected via Protel I/O, a great achievement. Protel have always been willing to work together to upgrade messages to provide enhanced data reporting, with some exciting new features soon to be released. A very positive partnersh...
October 20, 2020, Thomas occassionaly uses the
Cloud-based, a wide array of hotel operations functionality that is core in the system, the constant development of their systems and functionality, and a clear roadmap of where they are going. Furthermore, their integration platform and marketplace offers cle...
October 07, 2020, Valerie heard from clients about the
Protel has its own app store, so their users can easily find and connect to different technology solutions that work seamlessly with their PMS. This makes the lives of hoteliers much easier, because once the systems are connected, there is much more efficiency...
October 05, 2020, Pernilla heard from clients about the
The large selection of third-party apps allows hoteliers to build a tightly integrated solution that meet all their needs. Post-pandemic, protel’s mobile guest app, Voyager has become highly relevant as many hoteliers are looking for contact-free options. ...
October 05, 2020, Oliver regularly uses the
Protel has an intuitive, well-structured system which is very easy to use. It is also cloud-based, so hotels can have access to the information they need anywhere anytime. It also has a marketplace which has a strong impact on the industry to find partners li...
October 02, 2020, Robin heard from clients about the
Setting up an interface with Protel is one of the easiest in the market. The support department reacts very quickly and will always go the extra mile. Their marketplace offers a clear overview of the partners, with HTR reviews included.
October 02, 2020, Léa heard from clients about the
With a set of advanced functionalities for both independent properties and chains, the major added-value of Protel is its extensive marketplace with seamless integration to a large panel of hospitality tools.
October 01, 2020, Alar heard from clients about the
As a hotelier, you can choose between on-premise and cloud-based versions. For legal reasons in different countries, this can become an important factor. What unique about Protel, is their on-prem version can use third-party products from the marketplace.
October 01, 2020, Sonja heard from clients about the
Integration with Protel as a partner has always been a pleasure and without any complications. No downtime or disruption in services and the support/integrations teams are ready to assist when needed.
October 01, 2020, Nikola occassionaly uses the
It relies on Intuitive, fast and reliable software solutions. These key features save time and energy. Hotel staff gets the possibility to focus more on the guests needs and hotel management can focus better on the overall businesses.
September 30, 2020, Laurent has tried the
There are a lot of things to say about the product: cloud base or on-premise, Protel offers all the tools and modules that a hotel needs. In addition, it features a strong market store where you can find partners like ours bringing their own expertise to even ...
September 30, 2020, Lucien has seen a demo of the
The uniqueness and rich users' experience of Protel are what set this PMS ahead of their competitors. Very slick user interface, simple, and easy to use, offering features that do not exist in other PMSs.
September 30, 2020, Aneliya heard from clients about the
It would mean to repeat the above section: - Vast variety of functionalities; - Continuous process of upgrades/improvements driven by partners and customers' needs; - Excellent support In a nutshell - anything a hotel would need could be provided at a lower ...
September 30, 2020, Dolf has seen a demo of the
Cloud based, flexible product. Good open and professionel people. With the cloud technology Protel is ready for now and the future where a digital guest journey is getting more and more important during covid.
September 30, 2020, Ari has seen a demo of the
When we speak to joint customers, they typically like the options that they have with Protel. While there are some older PMS companies that are less open to change, Protel has managed to combine features of an older PMS with a new cloud infrastructure.
September 30, 2020, Pieter has seen a demo of the
They allow to accept payments across the world and to have a unified, seamless customer experience. Not only the product but also the passionate people behind their software make a real difference with fast service when needed.
September 30, 2020, Sascha heard from clients about the
They have a great technology stack, good support and are easy to work with. Their marketplace helps hotels to find productivity-boosting integrations, allowing for a fast and easy integration with the latest hotel technologies.
September 30, 2020, Andrea regularly uses the
Protel has a big focus on innovative integrations, cloud infrastructure and modern architecture. They are taking the PMS from its old role of isolated local system to being an active and in some cases leading part of the enterprise landscape.
September 30, 2020, Clément heard from clients about the
Protel was the very first "legacy" PMS company that has taken the innovative approach to allow their hotel partners to add new solutions from the simplicity of their fully fetched marketplace. Leveraging this functionality creates an edge for their hotel partn...
September 30, 2020, Clément heard from clients about the
Protel was the very first "legacy" PMS company that has taken the innovative approach to allow their hotel partners to add new solutions from the simplicity of their fully fetched marketplace. Leveraging this functionality creates an edge for their hotel partn...
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
This is more than a simple PMS. It has a lot of other features ton consider to optimize your business. Check their website to know all the product specification to select the functionnalities that you need and ask them for a demo to know more.
by Martin Lebrun (Boo) on November 17, 2022
See more answers (30)Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
October 08, 2022, Ricardo heard from clients about the
The protel on-premises and cloud solutions are robust and build to cater for any hotel type, the product demo's are clear and well delivered and we would recommend booking a demo to explore how protel can help your hotel or resort streamline operations and enh...
December 14, 2021, Sonja occassionaly uses the
Whether you are a small bed and breakfast, big hotelier or restaurant owner. Rest assured that Ankerdata has the functionality suited to your needs. They also offer a cloud-based solution to allow for scalability.
December 15, 2020, Daniela has tried the
If you are looking for a reliable solution with a lot of possibilities of extensions, then definitely take a look at Protel. For using RateBoard and Protel, we can say that this implementation provides a stable connection that is already trusted by over 100 ho...
December 10, 2020, Saurav has tried the
If you are looking for a PMS that is robust, secure, if you are looking to increase efficiency of your hotel staff, if you are looking for peace of mind in terms of data security - Protel is definitely a solution that will help you achieve these and much more....
December 10, 2020, Sudhir has seen a demo of the
Sell rooms, nice usabilty, works really good, has a lot of good tools, we like it very much in daily business, helps us to fasten work, gives good reports, has a great booking enginee and also a complete system
December 08, 2020, Kaarel has tried the
Protel cloud based PMS has a comprehensive interface for integrations which makes it a breeze for partners like GuestJoy to offer solutions for hotels that help them maximise the value of their property management system.
November 29, 2020, Hannah occassionaly uses the
Protel is great if you are willing to have more products (like Easyway) as add-ons. They are easy to integrate with many other companies. However, if you are looking for an all-in-one product (I don't recommend it), look for a different solution
November 27, 2020, Michael regularly uses the
Protel IO is an important peace. When setting up the solution, the privacy settings are important to review. It is important to understand that the data protection officer of the hotel should review and adapt the setting accordingly to the individual situation...
November 03, 2020, Olga heard from clients about the
protel platform connects all types of hospitality technologies in one standard, accessible framework. The interface between protel and IDeaS allows all hoteliers to get the best of 2 world class systems.
October 29, 2020, Filipe has seen a demo of the
My recommendation would be to go ahead and ask someone at protel to demo their solution. This is the best way to fully understand the myriad of opportunities their PMS Solution offers to you. Integrations to all your other tech providers is key and protel shou...
October 22, 2020, David heard from clients about the
It's a great product, with world-class integrations and an excellent marketplace. They have been adding so many wonderful new features and have adapted the product to meet the challenges of 2020 for all hoteliers.
October 20, 2020, Thomas occassionaly uses the
Every hotel is unique so before selecting a hotel technology vendor you will need to do your due diligence and see if this is right for your hotel. Many features can be beneficial but if not used do not any value. Speak to other hotels who use the systems alr...
October 07, 2020, Valerie heard from clients about the
If you're considering protel, you are probably interested in a cloud-based PMS. There are many benefits to this model, but one of the best ones is to have it connect to other systems via an open API. Consider your entire hotel tech stack and everything you wan...
October 05, 2020, Pernilla heard from clients about the
Contactless and touch-free solutions are more important than ever so make sure you take a close look at protel’s mobile guest app Voyager, which enables you to offer contact-free mobile check-in and mobile keys.
October 05, 2020, Oliver regularly uses the
The best way is to book a demo to learn and see if it covers all your need. Protel is a well-made software with experience and covers all necessary features (front desk, reservations, billing, maintenance, housekeeping, reporting and hotel analytic) that hotel...
October 02, 2020, Robin heard from clients about the
Try the marketplace. Protel offers the best of both, you can either choose for the ON Premise or the Protel AIR version. Set-up a meeting with their sales department and experience their product and knowledge in person.
October 02, 2020, Léa heard from clients about the
Interface between your PMS and your distribution solution is key. Make sure your Booking Engine, Channel Manager or CRS maintains a high level of integration with Protel to optimize operations and reduce manual work.
October 01, 2020, Alar heard from clients about the
Try the marketplace
October 01, 2020, Sonja heard from clients about the
With any enhancement or assistance, Protel is quick to respond and ready to assist. They go the extra mile and care for their clients' needs. Our integration with their product is quick and precise with no challenges.
October 01, 2020, Nikola occassionaly uses the
Protel PMS helps hotel to be better organized starting for the front desk all the way to the maintenance and analyitcs. The tools and automated processes which Protel supports enables hotel management to achieve better results.
September 30, 2020, Laurent has tried the
Protel is an independent company. It is still managed by its founders and has a great entrepreneurial spirit. Protel is a global company that can accompany ambitious hoteliers around the world. It features one of the most complete sets of features and certifie...
September 30, 2020, Lucien has seen a demo of the
Try it before you signup with another PMS provider. Using the Next Gen version of Protel you are guaranteed to have a robust yet very simple-to-use PMS. From within the PMS you can access their market place and use the one-click option to deploy and start usin...
Night Manager in Aveiro (Portugal)
- Easy interface to book rooms and e-mail marketing / costumer communications - Reports well designed - Connection with office - Easy database exportation - Fast emission of invoices