protel PMS (by Planet)
4.0 (105 REVIEWS)
HT Score
38 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Martin, Ricardo, Sonja + 28 more experts recommend Planet
Read Recommendationsprotel PMS (by Planet)
Ranked 27 (out of 284) in Property Management Systems
Our PMS integrates with all your hotel tech, taking your guest experience to the next level
81% recommended by 100 hotels
Planet is popular in Germany, Austria, South Africa and Czech Republic.
Ratings Summary
Ease of Use
4.2/5
Customer Support
4.0/5
ROI
3.9/5
Implementation
3.9/5
Recommended by
Achievements
This vendor's trending score is rising, protel PMS (by Planet) is the #40 most trending product in the Property Management Systems category (out of 284) and the #719 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morePlanet’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About protel PMS (by Planet)
Founded in 1985 | Headquarters in Ireland | 1740 employees
A great PMS built for hoteliers, with full-stack payments built in.
With all the essential features you’d expect in order to run your hotel - built on a modern, fully cloud native architecture which allows you to rapidly develop and scale.
Our payment system plugs in to all aspects of hotel operations, delivering seamless guest experience and automation of processes.
Additional software modules are available to support hotel operations and power the digital guest journey. Booking engine, guest facing phone app, gift cards, dashboards - there are 1,200+ Hospitality integrations to increase your revenue.
(protel is part of Planet)
Capabilities
Planet doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Other
5/5 features
Available Add-ons & Modules
Planet Central
Hotel Reservations Systems
When running multiple properties or a hotel chain, it is not practical to have different reservation models. Planet Central makes it possible to manage the guest information (room status, room rates and room inventory) of all your properties from one single screen.
Online front desk
Fast access check-in and check-out buttons to speed up operations. Stop switching between tabs. All relevant information at a glance. A check-in wizard ensures all important details are captured . Zero complications. Easy to alter invoice recipient, split invoices and post charges with one click. Easy room plan management. Group reservations are no longer a hassle.
Booking Engine
Booking Engine
Cut out the service fees and attract more direct bookings with an online booking engine. You can plug it in directly to your hotel website and receive bookings.
Payment Processing
Payments Processing Software
Declined credit cards, processing foreign exchange, and payment security are just a few things that keep hoteliers up at night.
Revenue Management System
Revenue Management Systems
So here is some good news; hotel operators that switch to an online revenue management system experience a RevPAR increase of between 5-20% per month. It is essential that the RMS can integrate directly into your hotel PMS system. This automation has led to hospitality businesses saving between 20-40 hours per week.
Digital Registration Cards
Contactless Check-in
The hotel industry can now eliminate all these issues and have more efficient check-ins, with minimal errors on guest profiles and at a reduced cost to the hotel.
ID & Passport Scanner
With Planet’s ID and Passport, scanner staff can effortlessly scan multiple passports and IDs and store them securely on the PMS solution.
Planet POS
Restaurant Management Software
Fixed terminals, server tablets, self-service kiosks, and mobile devices. There are so many POS options for the hospitality industry today. Planet has a user-friendly solution that will work for your specific needs.
Conference & Event Management System
Event Management Software
With our conference and event software, hoteliers have coverage of every single aspect. From the first call the customer makes, through the booking process, through every detail hashed out on the day to when the last cent is paid into the hotel’s account.
Pricing
Pricing Available By Request
Planet has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
Planet doesn’t have any case studies available
References
"Planet’s payment solution offers Burger King guests and employees a much faster and smoother payment process, and an enhanced restaurant experience for the customers."
David Carey
CTO @
Burger King
"We needed to find a payments company that shares our vision of delivering a luxury guest experience when they visit. Providing a wider range of payments options all on one stylish android terminal, fully integrated to our systems allow us to deliver this."
Nicola Eager
Commercial Director @
Champneys Tring
"“When we first met Ideosoft it was clear that protel did not sell dreams, but were clear about what could be achieved. We felt that our initial meeting could be the start of a great relationship – and that is exactly what we now have! protel provided excellent training, our staff felt confident about the product, and we are able to be much more efficient as a result!” protel have good technical knowledge as well as knowledge about the hotel market, and they know exactly what a hotel needs.”"
Cédric Chataignier
Commercial Director @
Hôtel Le Faucigny
"“Since we started working with protel we have been delighted with both the service and the product. We regularly recommend protel software to other operators in our sector and to other hotels under the Best Western umbrella. Three or four other hotels have now adopted the software which is brilliantly easy to use and, being cloud-based, is accessible anywhere, anytime offering great flexibility.”"
Raj Patel
Hotel Owner @
Best Western Olde Maritime
"“In the course of my professional life, I got to know almost all of the well-known hotel software systems out there. When directly comparing them, protel is definitely my absolute favorite! protel’s extensive and in-depth integrations offer us the greatest benefits: protel is our solid foundation to which we can dock whatever we need.”"
Timm Backhaus
General Manager @
GHOTEL hotel & living Bochum
"“We absolutely made the right decision when we invested in protel MPE. They are unrivaled because they have provided us with the perfect tools to gain a competitive advantage. We see protel as a very close partner, almost like colleagues who work with us every day. This has been achieved because of protel’s continuous commitment, engagement, and dedication. We look forward to growing our business together.”"
Panagiotis Mantzouneas
IT Manager @
Grecotel S.A
Featured Customers
Popularity by Segment
Size
1 | X-Small (1-9 room)
8 | Small (10-24 room)
25 | Medium (25-74 room)
27 | Large (75-199 room)
11 | X-Large (200+ room)
Country
35 | Germany
13 | Austria
12 | South Africa
12 | Czech Republic
8 | Spain
6 | France
3 | Italy
3 | United States of America
2 | Iran
2 | Egypt
2 | Canada
1 | Portugal
1 | United Kingdom
1 | Romania
1 | Andorra
1 | Lesotho
Type
20 | Boutiques
20 | Luxury Hotels
13 | City Center Hotels
11 | Bed & Breakfast & Inns
10 | Branded Hotels
9 | Resorts
5 | Limited Service & Budget Hotels
3 | Airport/Conference Hotels
3 | Extended Stay & Serviced Apartments
3 | Hostels
3 | Vacation Rentals & Villas
1 | Casinos
1 | Motels
Region
81 | Europe
13 | Africa
5 | North America
4 | Middle East
Category
105 | Property Management Systems
1 | Booking Engine
1 | Payments Processing Software
More Products by Planet
Hotelier Rating
0
Protel Air
Revenue Manager from 100 to 199 room in Bad Gleichenberg (Austria)
Verified
3 months ago
I recommend to use this product ONLY to run a single property, with a simple rate structure, no more than 2 room types, without interfacing to any RMS, CRM, BI or similar external systems, and catering to simple individual leisure travelers only. Alternatively, use it if your intelligent, proactive and wholesomely experienced staff run your...
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4 star hotel using Protel for 7 years now
Directrice hébergement from 10 to 24 room Resort in Belesta (France)
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2 years ago
Protel allows us a good analysis thanks to sharp and quality reports. The sales and technical team in France is very efficient and available by email and telephone. It is this relational and human aspect that has allowed us to maintain excellent relations with Protel and that makes us want to go further. and switch to Protel Air for next se...
France
France
Directrice hébergement
Small Hotel
10
Very satisfied with Protel
Directrice adjointe from 25-49 room Boutique in Porto-Vecchio (France)
Verified
2 years ago
- Very intuitive software - Pleasant interface - easy to use and configure - very few bugs - very responsive hotline in case of problems - regular updates
France
France
Directrice adjointe
Medium Hotel
10
Service excpeitonnel
Gérante from 25-49 room Boutique in Courchevel (France)
Verified
2 years ago
Customer service. Ease of communication and response. The professionalism of the staff. Everything is perfect. I recommend
France
France
Gérante
Medium Hotel
1
Beautiful design!
Director of Sales from 75-99 room Bed & Breakfast & Inn in Sedona (United States of America)
Verified
2 years ago
The customer service for the product is excellent with a detailed check up from the corporate marketing team to see how we are doing. The graphic design is aesthetically beautiful! Overall, the product seems easy to navigate for each functionality. It is easy to create receipts for guests. What I find extremely helpful is the overall fo...
United States of America
United States of America
Director of Sales
Large Hotel
10
The whole system is excellent.
Sales & Marketing Manager from 200 to 499 room Branded Hotel in České Budějovice (Czech Republic)
Verified
2 years ago
This system is clear, understandable and helpful. It can also connect the area of reservations as well as sales activities and banqueting activities.
Czech Republic
Czech Republic
Sales & Marketing Manager
X-Large Hotel
10
Protel
Sales Manager from 100 to 199 room Branded Hotel in Špindlerův Mlýn (Czech Republic)
Verified
2 years ago
I like Protel very much. At first I was little bit afraid, but then I found out, that it has many reporting options and moreover any table previewed can be exported to Excel and it Excel you can filter them as much as you want. Now I like Protel more than other PMS I used to work with before :)
Czech Republic
Czech Republic
Sales Manager
Large Hotel
9
Modern, fast PMS with a lot of addons.
Sales Manager from Bed & Breakfast & Inn in Olomouc (Czech Republic)
Verified
2 years ago
I like room plans, reports, easy creation of new individual or group reservations, options in navigator, import / export of rooming list in MS excel.
Czech Republic
Czech Republic
Sales Manager
7
Protel evaluation
FOM from Branded Hotel in (Czech Republic)
Verified
2 years ago
Overall fairly user-friendly PMS.
I like navigator screen and profile with full history of each guest.
Simple overview on the openig screen with Arr, GiH and Dep.
Czech Republic
Czech Republic
FOM
10
Great cooperation and support
Head of Reservations from Bed & Breakfast & Inn in (Czech Republic)
Verified
2 years ago
Great and fast cooperation between Configuration (SD) and FO app
Amazing cooperative Protel Support team who comes in with new ideas for users and operates 24/7 hotline
Protel PMS perfectly operates multi-hotel environment
If there is something which does not suite to our needs there is always a solution
Protel Messenger - great tool f...
Czech Republic
Czech Republic
Head of Reservations
- 1
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- 3
- 4
- 5
- 6
- ...
- 11
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
It's an efficient cloud-based PMS that centralizes your hotel management. It integrates a housekeeping management module that is very helpful to increase the productivity of your team, but alwo income management and Yield management modules.
Showing all answers to: "What does this product or service do well?"
It's an efficient cloud-based PMS that centralizes your hotel management. It integrates a housekeeping management module that is very helpful to increase the productivity of your team, but alwo income management and Yield management modules.
The protel interface and integration capabilities make connecting the hotel property management system to our upselling platform seamless for all our protel pms customers. The protel on-premise and cloud solutions are robust and designed to enhance guest experiences.
Protel offers a great and easy integration tool with their messages option. This is fully customizable and works well with pre-set configuration to allow for seamless and accurate information sent to the guests.
We are a revenue management solution and have implemented 100 hotels with Protel so far. To onboard new customers, a structured process is followed which allows an easy implementation. The feedback and customer satisfaction from our joint hotels is amazing. Happy about this great partnership.
We have started working with Protel as a partner and have been helping their customers. During our several engagements with Protel customers, I have seen a great deal of satisfaction among them. Hotel business is not an easy business but hoteliers who are using Protel PMS finds it very efficient, robust and secure. In terms of integrating with Protel and working with their integration team, we have found them to follow a very streamlined process. Everyone at Protel is very friendly and cooperative.
Question:
What differentiates this product or service from the competition?
Answer:
There are often new updates that enriches the features. The integrated channel manager is connected to OTAs to allow you to provide your offers on the best distribution channels. They also integrate a booking engine to increase the number of direct bookings.
Showing all answers to: "What differentiates this product or service from the competition?"
There are often new updates that enriches the features. The integrated channel manager is connected to OTAs to allow you to provide your offers on the best distribution channels. They also integrate a booking engine to increase the number of direct bookings.
The protel team is constantly pioneering and introducing new features to their solutions which is always great for the end-users as well as their integration partners who are able to explore additional ways to add value to their combined offerings.
Protel's support, sales, product and management team is always available with a fast turnaround time should you need any assistance. They go the extra mile in obtaining additional information from third party applications should the need be.
Protel delivers high quality services that customers can always rely on. However, they are constantly evolving and creating new features. By easily connecting the PMS with a huge range of other technologies, protel offers a high degree of flexibility for hotels across any sector.
Simplicity and robustness of Protel out performs many others. Protel has continuous focus towards new technologies and you can expect nothing less than the best when you work with Protel. Very helpful support team and very process oriented.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
This is more than a simple PMS. It has a lot of other features ton consider to optimize your business. Check their website to know all the product specification to select the functionnalities that you need and ask them for a demo to know more.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
This is more than a simple PMS. It has a lot of other features ton consider to optimize your business. Check their website to know all the product specification to select the functionnalities that you need and ask them for a demo to know more.
The protel on-premises and cloud solutions are robust and build to cater for any hotel type, the product demo's are clear and well delivered and we would recommend booking a demo to explore how protel can help your hotel or resort streamline operations and enhance your guest experiences. Remember to explore their integrations to discover some added upselling functionality to drive your ROI!
Whether you are a small bed and breakfast, big hotelier or restaurant owner. Rest assured that Ankerdata has the functionality suited to your needs. They also offer a cloud-based solution to allow for scalability.
If you are looking for a reliable solution with a lot of possibilities of extensions, then definitely take a look at Protel. For using RateBoard and Protel, we can say that this implementation provides a stable connection that is already trusted by over 100 hotels. Just arrange a demo and see for yourself if one of protel's solutions is the ideal option for you and your hotel.
If you are looking for a PMS that is robust, secure, if you are looking to increase efficiency of your hotel staff, if you are looking for peace of mind in terms of data security - Protel is definitely a solution that will help you achieve these and much more.
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Support
Unverified
Planet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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