protel PMS (by Planet)

4.0 (105 REVIEWS)

HTR Score icon
HT Score  
38 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Martin, Ricardo, Sonja + 28 more experts recommend Planet

Read Recommendations
Product Banner

protel PMS (by Planet)

4.0 (105 REVIEWS)

Ranked 27 (out of 284) in Property Management Systems

Our PMS integrates with all your hotel tech, taking your guest experience to the next level

Planet is popular in Germany, Austria, South Africa and Czech Republic.

Ratings Summary

4.0
Very Good
Ease of Use
4.2/5
Customer Support
4.0/5
ROI
3.9/5
Implementation
3.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, protel PMS (by Planet) is the #40 most trending product in the Property Management Systems category (out of 284) and the #719 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Planet’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
38 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About protel PMS (by Planet)
Founded in 1985 | Headquarters in Ireland | 1740 employees
A great PMS built for hoteliers, with full-stack payments built in. With all the essential features you’d expect in order to run your hotel - built on a modern, fully cloud native architecture which allows you to rapidly develop and scale. Our payment system plugs in to all aspects of hotel operations, delivering seamless guest experience and automation of processes. Additional software modules are available to support hotel operations and power the digital guest journey. Booking engine, guest facing phone app, gift cards, dashboards - there are 1,200+ Hospitality integrations to increase your revenue. (protel is part of Planet)

Capabilities

profile-empty-state.svg

Planet doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Planet Central

Hotel Reservations Systems
When running multiple properties or a hotel chain, it is not practical to have different reservation models. Planet Central makes it possible to manage the guest information (room status, room rates and room inventory) of all your properties from one single screen.

INCLUDED

Online front desk

Fast access check-in and check-out buttons to speed up operations. Stop switching between tabs. All relevant information at a glance. A check-in wizard ensures all important details are captured . Zero complications. Easy to alter invoice recipient, split invoices and post charges with one click. Easy room plan management. Group reservations are no longer a hassle.

INCLUDED

Booking Engine

Booking Engine
Cut out the service fees and attract more direct bookings with an online booking engine. You can plug it in directly to your hotel website and receive bookings.

INCLUDED

Payment Processing

Payments Processing Software
Declined credit cards, processing foreign exchange, and payment security are just a few things that keep hoteliers up at night.

INCLUDED

Revenue Management System

Revenue Management Systems
So here is some good news; hotel operators that switch to an online revenue management system experience a RevPAR increase of between 5-20% per month. It is essential that the RMS can integrate directly into your hotel PMS system. This automation has led to hospitality businesses saving between 20-40 hours per week.

INCLUDED

Digital Registration Cards

Contactless Check-in
The hotel industry can now eliminate all these issues and have more efficient check-ins, with minimal errors on guest profiles and at a reduced cost to the hotel.

INCLUDED

ID & Passport Scanner

With Planet’s ID and Passport, scanner staff can effortlessly scan multiple passports and IDs and store them securely on the PMS solution.

INCLUDED

Planet POS

Restaurant Management Software
Fixed terminals, server tablets, self-service kiosks, and mobile devices. There are so many POS options for the hospitality industry today. Planet has a user-friendly solution that will work for your specific needs.

INCLUDED

Conference & Event Management System

Event Management Software
With our conference and event software, hoteliers have coverage of every single aspect. From the first call the customer makes, through the booking process, through every detail hashed out on the day to when the last cent is paid into the hotel’s account.

INCLUDED

Pricing

Pricing Available By Request

Planet has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

0

Success Stories

6

References

30

Featured Customers

Success Stories

profile-empty-state.svg

Planet doesn’t have any case studies available

Popularity by Segment

Size

1 | X-Small (1-9 room)

8 | Small (10-24 room)

25 | Medium (25-74 room)

27 | Large (75-199 room)

11 | X-Large (200+ room)

Country

35 | Germany

13 | Austria

12 | South Africa

12 | Czech Republic

8 | Spain

6 | France

3 | Italy

3 | United States of America

2 | Iran

2 | Egypt

2 | Canada

1 | Portugal

1 | United Kingdom

1 | Romania

1 | Andorra

1 | Lesotho

Type

20 | Boutiques

20 | Luxury Hotels

13 | City Center Hotels

11 | Bed & Breakfast & Inns

10 | Branded Hotels

9 | Resorts

5 | Limited Service & Budget Hotels

3 | Airport/Conference Hotels

3 | Extended Stay & Serviced Apartments

3 | Hostels

3 | Vacation Rentals & Villas

1 | Casinos

1 | Motels

Region

81 | Europe

13 | Africa

5 | North America

4 | Middle East

Category

105 | Property Management Systems

1 | Booking Engine

1 | Payments Processing Software

More Products by Planet

https://ucarecdn.com/d855154c-a63e-44b2-9a56-bd76ad5b3749/
https://ucarecdn.com/51438ec9-7765-48c7-af40-c79a491271b6/
https://ucarecdn.com/efd8e579-5962-4427-80de-01a7715bd3cf/-/crop/500x499/0,1/-/preview/
https://ucarecdn.com/01e59df2-e0b6-42bd-8d44-343e4837ca78/
https://ucarecdn.com/efd8e579-5962-4427-80de-01a7715bd3cf/-/crop/500x499/0,1/-/preview/

Hotelier Rating

Excellent
57
Very Good
17
Average
13
Poor
9
Terrible
9

Property Size

  • X-Small (1)
  • Small (8)
  • Medium (25)
  • Large (27)
  • X-Large (11)

Country

  • Germany
    Germany
    (35)
  • Austria
    Austria
    (13)
  • South Africa
    South Africa
    (12)
  • Czech Republic
    Czech Republic
    (12)
  • Spain
    Spain
    (8)
  • France
    France
    (6)
  • Italy
    Italy
    (3)
  • United States of America
    United States of America
    (3)
  • Iran
    Iran
    (2)
  • Egypt
    Egypt
    (2)
  • Canada
    Canada
    (2)
  • Portugal
    Portugal
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Romania
    Romania
    (1)
  • Andorra
    Andorra
    (1)
  • Lesotho
    Lesotho
    (1)

Region

  • North America
    North America
    (5)
  • Europe
    Europe
    (81)
  • Middle East
    Middle East
    (4)
  • Africa
    Africa
    (13)
0

Protel Air

Revenue Manager from 100 to 199 room in Bad Gleichenberg (Austria)

Verified
3 months ago
I recommend to use this product ONLY to run a single property, with a simple rate structure, no more than 2 room types, without interfacing to any RMS, CRM, BI or similar external systems, and catering to simple individual leisure travelers only. Alternatively, use it if your intelligent, proactive and wholesomely experienced staff run your...
Country Austria
Revenue Manager
Large Hotel
8

4 star hotel using Protel for 7 years now

Directrice hébergement from 10 to 24 room Resort in Belesta (France)

Verified
2 years ago
Protel allows us a good analysis thanks to sharp and quality reports. The sales and technical team in France is very efficient and available by email and telephone. It is this relational and human aspect that has allowed us to maintain excellent relations with Protel and that makes us want to go further. and switch to Protel Air for next se...
Country France
Directrice hébergement
Small Hotel
10

Very satisfied with Protel

Directrice adjointe from 25-49 room Boutique in Porto-Vecchio (France)

Verified
2 years ago
- Very intuitive software - Pleasant interface - easy to use and configure - very few bugs - very responsive hotline in case of problems - regular updates
Country France
Directrice adjointe
Medium Hotel
10

Service excpeitonnel

Gérante from 25-49 room Boutique in Courchevel (France)

Verified
2 years ago
Customer service. Ease of communication and response. The professionalism of the staff. Everything is perfect. I recommend
Country France
Gérante
Medium Hotel
1

Beautiful design!

Director of Sales from 75-99 room Bed & Breakfast & Inn in Sedona (United States of America)

Verified
2 years ago
The customer service for the product is excellent with a detailed check up from the corporate marketing team to see how we are doing. The graphic design is aesthetically beautiful! Overall, the product seems easy to navigate for each functionality. It is easy to create receipts for guests. What I find extremely helpful is the overall fo...
Country United States of America
Director of Sales
Large Hotel
10

The whole system is excellent.

Sales & Marketing Manager from 200 to 499 room Branded Hotel in České Budějovice (Czech Republic)

Verified
2 years ago
This system is clear, understandable and helpful. It can also connect the area of reservations as well as sales activities and banqueting activities.
Country Czech Republic
Sales & Marketing Manager
X-Large Hotel
Vanessa from Planet replied
Thank you so much for taking the time to leave us this amazing review.
10

Protel

Sales Manager from 100 to 199 room Branded Hotel in Špindlerův Mlýn (Czech Republic)

Verified
2 years ago
I like Protel very much. At first I was little bit afraid, but then I found out, that it has many reporting options and moreover any table previewed can be exported to Excel and it Excel you can filter them as much as you want. Now I like Protel more than other PMS I used to work with before :)
Country Czech Republic
Sales Manager
Large Hotel
Vanessa from Planet replied
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
9

Modern, fast PMS with a lot of addons.

Sales Manager from Bed & Breakfast & Inn in Olomouc (Czech Republic)

Verified
2 years ago
I like room plans, reports, easy creation of new individual or group reservations, options in navigator, import / export of rooming list in MS excel.
Country Czech Republic
Sales Manager
Vanessa from Planet replied
Thank you so much for taking the time to leave us this amazing review.
7

Protel evaluation

FOM from Branded Hotel in (Czech Republic)

Verified
2 years ago
Overall fairly user-friendly PMS. I like navigator screen and profile with full history of each guest. Simple overview on the openig screen with Arr, GiH and Dep.
Country Czech Republic
FOM
Vanessa from Planet replied
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
10

Great cooperation and support

Head of Reservations from Bed & Breakfast & Inn in (Czech Republic)

Verified
2 years ago
Great and fast cooperation between Configuration (SD) and FO app Amazing cooperative Protel Support team who comes in with new ideas for users and operates 24/7 hotline Protel PMS perfectly operates multi-hotel environment If there is something which does not suite to our needs there is always a solution Protel Messenger - great tool f...
Country Czech Republic
Head of Reservations
Vanessa from Planet replied
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 11

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

It's an efficient cloud-based PMS that centralizes your hotel management. It integrates a housekeeping management module that is very helpful to increase the productivity of your team, but alwo income management and Yield management modules.

Question:

What differentiates this product or service from the competition?

Answer:

There are often new updates that enriches the features. The integrated channel manager is connected to OTAs to allow you to provide your offers on the best distribution channels. They also integrate a booking engine to increase the number of direct bookings.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This is more than a simple PMS. It has a lot of other features ton consider to optimize your business. Check their website to know all the product specification to select the functionnalities that you need and ask them for a demo to know more.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 28 recommend
Recommended by
RecommendationAvatar
Martin Lebrun Content Marketer @ Boo
RecommendationAvatar
Ricardo da Silva Marketing & Partnership Manager @ UpsellGuru
RecommendationAvatar
Sonja Kriedemann Integrations @ GuestRevu
RecommendationAvatar
Daniela Stoehr Head of Marketing @ RateBoard
RecommendationAvatar
Saurav Bhaduri Sr. Sales Manager @ MobiSprint Consulting Private Limited
RecommendationAvatar
Martin Lebrun Content Marketer @ Boo
RecommendationAvatar
Ricardo da Silva Marketing & Partnership Manager @ UpsellGuru
RecommendationAvatar
Sonja Kriedemann Integrations @ GuestRevu
RecommendationAvatar
Daniela Stoehr Head of Marketing @ RateBoard
RecommendationAvatar
Saurav Bhaduri Sr. Sales Manager @ MobiSprint Consulting Private Limited
RecommendationAvatar
Sudhir Batra Software Engineer @ websline
RecommendationAvatar
Kaarel Saal CTO @ GuestJoy
RecommendationAvatar
Hannah Efroni Business Development Manager @ Easyway
RecommendationAvatar
Michael Toedt CEO @ dailypoint by Toedt, Dr. Selk & Coll. GmbH
RecommendationAvatar
Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS
RecommendationAvatar
Filipe Quesado Business Development Manager Partnerships @ SiteMinder
RecommendationAvatar
David Gerrard Director, Data Quality & Integrations @ Duetto
RecommendationAvatar
Thomas Landen Director of Partnerships @ Revinate
RecommendationAvatar
Valerie Castillo VP of Marketing @ TrustYou
RecommendationAvatar
Pernilla Brodd CMO @ Zaplox
RecommendationAvatar
Oliver Rabe Director Business Development @ Fairmas GmbH
RecommendationAvatar
Robin Sleegers Consultant @ RevControl
RecommendationAvatar
Léa Vernet Director, Partnership & Business Development @ D-EDGE
RecommendationAvatar
Alar Ülem CEO @ GuestJoy
RecommendationAvatar
Sonja Kriedemann Product Manager @ GuestRevu
RecommendationAvatar
Nikola Stevic GRMS Product Manager @ Euroicc
RecommendationAvatar
Laurent Cardot Founder & CEO @ Ariane Systems North America
RecommendationAvatar
Lucien Semaan Founder & Managing Director @ CrystalStat
RecommendationAvatar
Aneliya Kostadinova Quality Assurance Engineer @ Sciant
RecommendationAvatar
Dolf Mulder CEO @ Hotek Hospitality Group
RecommendationAvatar
Ari Andricopoulos CEO @ RoomPriceGenie
RecommendationAvatar
Pieter Vanneste Partnerships Manager Belgium @ Adyen
RecommendationAvatar
Sascha Schwagele Partnerships Manager @ Adyen
RecommendationAvatar
Andrea Angiolini Head of Systems @ Global Hotel Alliance
RecommendationAvatar
Clément Dénarié Head of Sales @ Oaky
RecommendationAvatar
David Swanepoel Regional Sales Manger | Africa @ GuestRevu
Are you a consultant or vendor that recommends Planet? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations

Support

Unverified

Planet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon
Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Less than a day

Recommended

81%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .