protel (PMS)

Ranked 19 (out of 254) in Property Management Systems

Property Management Systems

protel is the hotel PMS and platform pioneer - your hotel software, your way!

Ratings Snapshot

Certificate of Excellence
Read 104 reviews
81%
Recommend
HTR Score icon
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #19 out of 254 in Property Management Systems

Ease of Use
4.2/5
ROI
3.9/5
Implementation
3.9/5
Customer Support
4.1/5
Verified Customer Support

protel has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 20 verified reviews
    83%
  • Boutiques 19 verified reviews
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  • City Center Hotels 13 verified reviews
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  • Bed & Breakfast & Inns 11 verified reviews
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  • Branded Hotels 10 verified reviews
    87%
  • Resorts 9 verified reviews
    71%
  • Limited Service & Budget Hotels 5 verified reviews
    82%
  • Extended Stay & Serviced Apartments 3 verified reviews
    90%
  • Airport/Conference Hotels 3 verified reviews
    83%
  • Hostels 2 verified reviews
    90%
  • Vacation Rentals & Villas 2 verified reviews
    80%
  • Motels 1 verified reviews
    100%

protel (PMS) Overview

protel (PMS) Overview

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages - “the largest hotels on ...

About protel View website

Founded in 1994 | Headquarters in Dortmund | 887 employees

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app sto...

Other Products by protel

Integrates with

  • Concierge Software
  • Reputation Management
  • Revenue Management Systems
Browse integrations (313 verified)

What customers love about protel (PMS)

Like 81% recommend

Night Manager in Aveiro (Portugal)

- Easy interface to book rooms and e-mail marketing / costumer communications - Reports well designed - Connection with office - Easy database exportation - Fast emission of invoices

General Manager in (United Kingdom)

A PMS is the heart of a hotel - there are many other technologies out there now for hotels, but without a PMS we could never work. Protel is reliable, well-thought out and serves most of our needs. They also offer interf...

Operations Coordinator in Frankfurt am Main (Germany)

The system is cloud based, and promises to deliver some current standard functionality in about a 2 year roadmap. They are excited for the future, and try to work on different things. Constantly expanding their scope and...

General Manager

- There are interfaces to our channel manager HNS - We get bookings from HNS directly in Protel - There is a price, availability and condition interface to HNS - You can manage all working procedures of daily business...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

It's an efficient cloud-based PMS that centralizes your hotel management. It integrates a housekeeping management module that is very helpful to increase the productivity of your team, but alwo income management and Yield management modules.

by Martin Lebrun (Boo) on November 17, 2022

See more answers (30)
Question:

What differentiates this product or service from the competition?

Answer:

There are often new updates that enriches the features. The integrated channel manager is connected to OTAs to allow you to provide your offers on the best distribution channels. They also integrate a booking engine to increase the number of direct bookings.

by Martin Lebrun (Boo) on November 17, 2022

See more answers (30)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This is more than a simple PMS. It has a lot of other features ton consider to optimize your business. Check their website to know all the product specification to select the functionnalities that you need and ask them for a demo to know more.

by Martin Lebrun (Boo) on November 17, 2022

See more answers (30)