The complete cloud hospitality platform
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Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
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Tools to manage your hotel's accounting, budgeting and financial planning.
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FEATURED APPS
protel PMS (by Planet)
4.0 (107 REVIEWS)
HT Score
36 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
protel PMS (by Planet)
Ranked 36 (out of 317) in Property Management Systems
Our PMS integrates with all your hotel tech, taking your guest experience to the next level
81% recommended by 104 hotels
Planet is popular in Germany, Austria and South Africa.
Bell - AI powered product analyst
I analyzed all of Planet’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like that Protel offers extensive functionality and strong integration capabilities, but are critical of its slow response times and various bugs post-acquisition by Planet. The current system aids in managing single properties well, but struggles with more complex, multi-property setups. Protel's useful features include detailed reporting and ease of customization, but there are concerns over the long support response times and unfinished updates, which can disrupt daily operations.
Partners say
Industry experts recommend Protel for its exceptional versatility and adaptability, making it suitable for various types of hotels including individual, chain, and resort hotels. Noteworthy features include comprehensive integration capabilities through the protel io interface, a robust cloud-based PMS that centralizes hotel management, and the flexibility to support both on-premise and cloud solutions. Additionally, Protel's constant evolution with new technologies and its high degree of customization stand out as unique selling points.
Carolin, Martin, Ricardo and 29 others
Read their recommendationsSupport
Supportive
Hoteliers often express dissatisfaction with the customer support for Planet's protel PMS. They report significant delays in receiving responses to open tickets, with processing times extending to several weeks. Furthermore, there are complaints about prolonged installation periods for system extensions, sometimes taking six months or longer. The lack of prompt and effective customer support leads to customers feeling neglected and unsupported in their operations.
Director of Revenue Management
10 months ago
Verified
... Customer support is getting worse and worse! ...
See full reviewManager
6 months ago
Verified
... No further development, very poor support. As a customer you are completely lost here. No response to open tickets, processing times of several weeks. System extensions take 6 months or more to be ...
See full reviewAutomation
Streamlined
Hoteliers often highlight the automation features of protel PMS by Planet, noting the efficiency it brings to routine tasks like billing and reporting. They appreciate how automation reduces manual entry and minimizes errors, leading to smoother operations. Users find the automation tools intuitive, streamlining many processes that were previously time-consuming, allowing staff to focus on delivering better guest services. The AI elements, though not extensively detailed by all, are acknowledged for adding value by offering predictive insights that assist in decision-making. Overall, automation in protel PMS enhances workflow efficiency, making it a valuable asset for hoteliers looking to optimize their property's operational tasks.
Integrations
Connected
Hoteliers often express concerns regarding the integrations of protel PMS (by Planet). They report that the range of available integrations is limited, noting difficulties in connecting with other common systems like CRM and payment processors. Users find the setup process challenging, indicating that establishing connections between systems is not straightforward. Additionally, there are mentions of unreliability, with integrations sometimes failing to sync correctly, leading to inefficiencies. Furthermore, hoteliers highlight the lack of customization options, as they are unable to tailor integrations to meet specific operational needs.
Manager
6 months ago
Verified
... It used to be one of the best PMS systems - until it was sold to Planet.... Since then, it's honestly been a daily grind. ...
See full reviewValue
Balanced
Hoteliers often mention concerns about the value for money of protel PMS by Planet. They question whether the benefits received justify the cost, expressing doubts about a positive return on investment. Many hoteliers also highlight issues with pricing clarity, citing hidden fees that were not initially disclosed. In comparing the features of protel PMS to its competitors, some users feel that the offered functionalities do not match their expectations for the price paid. Additionally, while there are trials and demos available, some hoteliers find them insufficient for a comprehensive evaluation of the software’s true value.
Director of Revenue Management
10 months ago
Verified
... Customer support is getting worse and worse! ...
See full reviewFunctionality
Balanced
Hoteliers often highlight significant concerns with the functionality of Planet’s Protel PMS. Initially praised for its extensive functions and adaptability, since its acquisition by Planet, hoteliers note a decline in the software's reliability and responsiveness, with reports of persistent bugs and lengthy processing times. The system's scalability also falters, with users facing delays in system extensions, sometimes exceeding six months. Additionally, support for feature completeness is lacking, indicated by discontinued development and protracted response times for resolving issues. Consequently, hoteliers express dissatisfaction with the automation of tasks and the absence of necessary updates, ultimately finding the software inadequate for efficiently managing their booking and reporting needs across multiple properties.
Director of Revenue Management
10 months ago
Verified
... We have been a Protel customer since 2018 and have particularly appreciated the extensive functions, the good adaptability and the customer service. ...
See full reviewManager
6 months ago
Verified
... It used to be one of the best PMS systems - until it was sold to Planet.... Since then, it's honestly been a daily grind. ...
See full reviewManager
6 months ago
Verified
... No further development, very poor support. As a customer you are completely lost here. No response to open tickets, processing times of several weeks. System extensions take 6 months or more to be ...
See full reviewUser Interface
Intuitive
Hoteliers often report challenges with the user interface of protel PMS, highlighting that menus and features are not easy to navigate, leaving users feeling lost. The interface design is criticized for not being modern or visually appealing, and it lacks responsiveness, causing frustration. Customizability is limited, making it difficult for users to personalize their experience. Information is not always presented clearly, requiring additional time to interpret data. For first-time users, the system is not intuitive and generally requires training. Additionally, mobile compatibility is a significant issue, as the interface does not function effectively on mobile devices. Overall, hoteliers find the user interface lacking in accessibility features like screen reader support or keyboard navigation, impacting their ability to use the system efficiently and comfortably.
Manager
6 months ago
Verified
... No further development, very poor support. As a customer you are completely lost here. No response to open tickets, processing times of several weeks. System extensions take 6 months or more to be ...
See full reviewHoteliers Most Frequently Mention
Partners Most Frequently Mention
What Types of Hotels Planet is Popular For
Size
36 | Large (75-199 room)
35 | Medium (25-74 room)
12 | Small (10-24 room)
15 | X-Large (200+ room)
2 | X-Small (1-9 room)
Country
35 | Germany
12 | Austria
12 | South Africa
9 | Czech Republic
8 | Spain
7 | France
4 | United States of America
4 | Italy
2 | Portugal
2 | Iran
2 | Liberia
2 | Canada
1 | Argentina
1 | Lesotho
1 | Mexico
1 | Andorra
1 | Belize
1 | Romania
1 | United Kingdom
Type
21 | Bed & Breakfast & Inns
35 | Boutiques
31 | Branded Hotels
1 | Casinos
34 | City Center Hotels
14 | Airport/Conference Hotels
7 | Extended Stay & Serviced Apartments
4 | Hostels
25 | Limited Service & Budget Hotels
33 | Luxury Hotels
2 | Motels
17 | Resorts
3 | Vacation Rentals & Villas
Region
7 | North America
80 | Europe
2 | Middle East
1 | South America
1 | Central America
15 | Africa
Category
107 | Property Management Systems
2 | Booking Engine
2 | Payments Processing Software
1 | Hospitality Wi-Fi Solutions
Didn’t find what you were looking for?
What is Planet?
Founded in 1985 | Headquarters in Ireland | 1740 employees
protel PMS (by Planet) is a comprehensive property management system designed to streamline hotel operations and enhance guest experiences. Tailored to meet the needs of individual hotels, hotel chains, and resorts, protel PMS offers a robust, cloud-based platform that centralizes management tasks, making it easier to handle everything from reservations to daily administrative functions.
The system shines with its extensive functionality and strong integration capabilities. It leverages over 1,200 hospitality integrations via the protel io interface, ensuring seamless connectivity across various hotel operations. Whether you're managing bookings, payments, or guest communication, protel PMS provides all the tools needed to optimize efficiency.
Key features include detailed reporting, ease of customization, and a versatile payment system that integrates into all aspects of hotel management. The platform also supports both on-premise and cloud solutions, allowing for flexibility based on your specific needs.
By automating processes and centralizing information, protel PMS allows hoteliers to focus more on delivering exceptional guest experiences while efficiently managing their properties.
protel PMS (by Planet) Alternatives
Not sure if Planet is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Planet doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Planet Central
Hotel Reservations Systems
When running multiple properties or a hotel chain, it is not practical to have different reservation models. Planet Central makes it possible to manage the guest information (room status, room rates and room inventory) of all your properties from one single screen.
Online front desk
Fast access check-in and check-out buttons to speed up operations. Stop switching between tabs. All relevant information at a glance. A check-in wizard ensures all important details are captured . Zero complications. Easy to alter invoice recipient, split invoices and post charges with one click. Easy room plan management. Group reservations are no longer a hassle.
Booking Engine
Booking Engine
Cut out the service fees and attract more direct bookings with an online booking engine. You can plug it in directly to your hotel website and receive bookings.
Payment Processing
Payments Processing Software
Declined credit cards, processing foreign exchange, and payment security are just a few things that keep hoteliers up at night.
Revenue Management System
Revenue Management Systems
So here is some good news; hotel operators that switch to an online revenue management system experience a RevPAR increase of between 5-20% per month. It is essential that the RMS can integrate directly into your hotel PMS system. This automation has led to hospitality businesses saving between 20-40 hours per week.
Digital Registration Cards
Contactless Check-in
The hotel industry can now eliminate all these issues and have more efficient check-ins, with minimal errors on guest profiles and at a reduced cost to the hotel.
ID & Passport Scanner
With Planet’s ID and Passport, scanner staff can effortlessly scan multiple passports and IDs and store them securely on the PMS solution.
Planet POS
Hotel Restaurant POS Systems
Fixed terminals, server tablets, self-service kiosks, and mobile devices. There are so many POS options for the hospitality industry today. Planet has a user-friendly solution that will work for your specific needs.
Conference & Event Management System
Event Management Software
With our conference and event software, hoteliers have coverage of every single aspect. From the first call the customer makes, through the booking process, through every detail hashed out on the day to when the last cent is paid into the hotel’s account.
Planet Reviews Summary
Ease of Use
4.2/5
Customer Support
4.0/5
ROI
3.8/5
Implementation
3.9/5
Recommended by
Achievements
This vendor's trending score is rising, protel PMS (by Planet) is the #48 most trending product in the Property Management Systems category (out of 317) and the #907 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morePlanet’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Planet Pricing
Pricing Available By Request
Planet has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Get an Instant Price Estimate
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No matching results
Compare Planet to Top Alternatives
Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Want to find out if Planet is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Hoteliers say
Hoteliers like that Protel offers extensive functionality and strong integration capabilities, but are critical of its slow response times and various bugs post-acquisition by Planet. The current system aids in managing single properties well, but struggles with more complex, multi-property setups. Protel's useful features include detailed reporting and ease of customization, but there are concerns over the long support response times and unfinished updates, which can disrupt daily operations.
AI-generated from the text of customer reviews
Looking for specific info?
0
Absolutely no longer recommended!
Manager from 75-99 room Extended Stay & Serviced Apartment in Bad Sachsa (Germany)
Verified
6 months ago
It used to be one of the best PMS systems - until it was sold to Planet.... Since then, it's honestly been a daily grind.
Germany
Germany
Manager
Large Hotel
0
Customer support is getting worse and worse!
Director of Revenue Management from 100 to 199 room Boutique in Nuremberg (Germany)
Verified
10 months ago
We have been a Protel customer since 2018 and have particularly appreciated the extensive functions, the good adaptability and the customer service.
Germany
Germany
Director of Revenue Management
Large Hotel
0
Protel Air
Revenue Manager from 100 to 199 room in Bad Gleichenberg (Austria)
Verified
16 months ago
I recommend to use this product ONLY to run a single property, with a simple rate structure, no more than 2 room types, without interfacing to any RMS, CRM, BI or similar external systems, and catering to simple individual leisure travelers only. Alternatively, use it if your intelligent, proactive and wholesomely experienced staff run your...
Austria
Austria
Revenue Manager
Large Hotel
8
4 star hotel using Protel for 7 years now
Directrice hébergement from 10 to 24 room Branded Hotel in Belesta (France)
Verified
2 years ago
Protel allows us a good analysis thanks to sharp and quality reports. The sales and technical team in France is very efficient and available by email and telephone. It is this relational and human aspect that has allowed us to maintain excellent relations with Protel and that makes us want to go further. and switch to Protel Air for next se...
France
France
Directrice hébergement
Small Hotel
10
Very satisfied with Protel
Directrice adjointe from 25-49 room Boutique in Porto-Vecchio (France)
Verified
2 years ago
- Very intuitive software - Pleasant interface - easy to use and configure - very few bugs - very responsive hotline in case of problems - regular updates
France
France
Directrice adjointe
Medium Hotel
10
Service excpeitonnel
Gérante from 10 to 24 room Boutique in Courchevel (France)
Verified
2 years ago
Customer service. Ease of communication and response. The professionalism of the staff. Everything is perfect. I recommend
France
France
Gérante
Small Hotel
1
Beautiful design!
Director of Sales from 75-99 room Bed & Breakfast & Inn in Sedona (United States of America)
Verified
3 years ago
The customer service for the product is excellent with a detailed check up from the corporate marketing team to see how we are doing. The graphic design is aesthetically beautiful! Overall, the product seems easy to navigate for each functionality. It is easy to create receipts for guests. What I find extremely helpful is the overall fo...
United States of America
United States of America
Director of Sales
Large Hotel
10
The whole system is excellent.
Sales & Marketing Manager from 200 to 499 room Branded Hotel in Ceske Budejovice (Czech Republic)
Verified
3 years ago
This system is clear, understandable and helpful. It can also connect the area of reservations as well as sales activities and banqueting activities.
Czech Republic
Czech Republic
Sales & Marketing Manager
X-Large Hotel
10
Protel
Sales Manager from 100 to 199 room Branded Hotel in Spindleruv Mlyn (Czech Republic)
Verified
3 years ago
I like Protel very much. At first I was little bit afraid, but then I found out, that it has many reporting options and moreover any table previewed can be exported to Excel and it Excel you can filter them as much as you want. Now I like Protel more than other PMS I used to work with before :)
Czech Republic
Czech Republic
Sales Manager
Large Hotel
9
Modern, fast PMS with a lot of addons.
Sales Manager from 100 to 199 room Bed & Breakfast & Inn in Olomouc (Czech Republic)
Verified
3 years ago
I like room plans, reports, easy creation of new individual or group reservations, options in navigator, import / export of rooming list in MS excel.
Czech Republic
Czech Republic
Sales Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit RecommendationPartners say
Industry experts recommend Protel for its exceptional versatility and adaptability, making it suitable for various types of hotels including individual, chain, and resort hotels. Noteworthy features include comprehensive integration capabilities through the protel io interface, a robust cloud-based PMS that centralizes hotel management, and the flexibility to support both on-premise and cloud solutions. Additionally, Protel's constant evolution with new technologies and its high degree of customization stand out as unique selling points.
AI-generated from the text of customer reviews
Question:
What does this product or service do well?
Answer:
protel, is characterised by its versatility. It fulfils the requirements of different types of hotels, such as individual hotels, hotel chains and resorts. Protel offers extensive functions that optimise processes. It supports hotels throughout the guest journey, making it a versatile and efficient solution.
Showing all answers to: "What does this product or service do well?"
protel, is characterised by its versatility. It fulfils the requirements of different types of hotels, such as individual hotels, hotel chains and resorts. Protel offers extensive functions that optimise processes. It supports hotels throughout the guest journey, making it a versatile and efficient solution.
It's an efficient cloud-based PMS that centralizes your hotel management. It integrates a housekeeping management module that is very helpful to increase the productivity of your team, but alwo income management and Yield management modules.
The protel interface and integration capabilities make connecting the hotel property management system to our upselling platform seamless for all our protel pms customers. The protel on-premise and cloud solutions are robust and designed to enhance guest experiences.
Protel offers a great and easy integration tool with their messages option. This is fully customizable and works well with pre-set configuration to allow for seamless and accurate information sent to the guests.
We are a revenue management solution and have implemented 100 hotels with Protel so far. To onboard new customers, a structured process is followed which allows an easy implementation. The feedback and customer satisfaction from our joint hotels is amazing. Happy about this great partnership.
Question:
What differentiates this product or service from the competition?
Answer:
The protel io interface offers the possibility of deep integrations. This is backed up by the exceptional support team that is available for all enquiries. In addition, protel is constantly adapting to integrate new technologies into its system so that the software is always at the forefront of industry advancements.
Showing all answers to: "What differentiates this product or service from the competition?"
The protel io interface offers the possibility of deep integrations. This is backed up by the exceptional support team that is available for all enquiries. In addition, protel is constantly adapting to integrate new technologies into its system so that the software is always at the forefront of industry advancements.
There are often new updates that enriches the features. The integrated channel manager is connected to OTAs to allow you to provide your offers on the best distribution channels. They also integrate a booking engine to increase the number of direct bookings.
The protel team is constantly pioneering and introducing new features to their solutions which is always great for the end-users as well as their integration partners who are able to explore additional ways to add value to their combined offerings.
Protel's support, sales, product and management team is always available with a fast turnaround time should you need any assistance. They go the extra mile in obtaining additional information from third party applications should the need be.
Protel delivers high quality services that customers can always rely on. However, they are constantly evolving and creating new features. By easily connecting the PMS with a huge range of other technologies, protel offers a high degree of flexibility for hotels across any sector.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would recommend looking at both the on-premise solution and the protelAir cloud solution. Given the different requirements for a PMS, it is important to evaluate these products and seek advice from the excellent protel team to find the best solution for your specific needs.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would recommend looking at both the on-premise solution and the protelAir cloud solution. Given the different requirements for a PMS, it is important to evaluate these products and seek advice from the excellent protel team to find the best solution for your specific needs.
This is more than a simple PMS. It has a lot of other features ton consider to optimize your business. Check their website to know all the product specification to select the functionnalities that you need and ask them for a demo to know more.
The protel on-premises and cloud solutions are robust and build to cater for any hotel type, the product demo's are clear and well delivered and we would recommend booking a demo to explore how protel can help your hotel or resort streamline operations and enhance your guest experiences. Remember to explore their integrations to discover some added upselling functionality to drive your ROI!
Whether you are a small bed and breakfast, big hotelier or restaurant owner. Rest assured that Ankerdata has the functionality suited to your needs. They also offer a cloud-based solution to allow for scalability.
If you are looking for a reliable solution with a lot of possibilities of extensions, then definitely take a look at Protel. For using RateBoard and Protel, we can say that this implementation provides a stable connection that is already trusted by over 100 hotels. Just arrange a demo and see for yourself if one of protel's solutions is the ideal option for you and your hotel.
Recommended by
Carolin Wanzke-Boomers
Customer Success Manager
@
Toedt, Dr. Selk &Coll GmbH
Martin Lebrun
Content Marketer
@
Boo
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Sonja Kriedemann
Integrations
@
GuestRevu
Daniela Stoehr
Head of Marketing
@
RateBoard
Carolin Wanzke-Boomers
Customer Success Manager
@
Toedt, Dr. Selk &Coll GmbH
Martin Lebrun
Content Marketer
@
Boo
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Sonja Kriedemann
Integrations
@
GuestRevu
Daniela Stoehr
Head of Marketing
@
RateBoard
Saurav Bhaduri
Sr. Sales Manager
@
MobiSprint Consulting Private Limited
Sudhir Batra
Software Engineer
@
websline
Kaarel Saal
CTO
@
GuestJoy
Hannah Efroni
Business Development Manager
@
Easyway
Michael Toedt
CEO
@
dailypoint by Toedt, Dr. Selk & Coll. GmbH
Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
IDeaS
Filipe Quesado
Business Development Manager Partnerships
@
SiteMinder
David Gerrard
Director, Data Quality & Integrations
@
Duetto
Thomas Landen
Director of Partnerships
@
Revinate
Valerie Castillo
VP of Marketing
@
TrustYou
Pernilla Brodd
CMO
@
Zaplox
Oliver Rabe
Director Business Development
@
Fairmas GmbH
Robin Sleegers
Consultant
@
RevControl
Léa Vernet
Director, Partnership & Business Development
@
D-EDGE
Alar Ülem
CEO
@
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Sonja Kriedemann
Product Manager
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Nikola Stevic
GRMS Product Manager
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Euroicc
Laurent Cardot
Founder & CEO
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Lucien Semaan
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Clément Dénarié
Head of Sales
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David Swanepoel
Regional Sales Manger | Africa
@
GuestRevu
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Support
Unverified
Planet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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