Oaky

4.8 (294 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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TATIANA, Damien, Quinten + 40 more experts recommend Oaky

Read Recommendations
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Ranked 1 (out of 62) in Upselling Software

2023 Winner Hotel Software

Hoteliers voted Oaky as the #1 Upselling Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Become an Upselling Superhero

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Oaky is the #1 most trending product in the Upselling Software category (out of 62) and the #23 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Oaky has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Oaky as the #1 Upselling Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Oaky
Founded in 2013 | Headquarters in Amsterdam, NH | 54 employees
Oaky is upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the entire guest journey. With automation, segmentation & dynamic pricing, it maximises the average spend per guest and removes manual work. Oaky offers integrations with multiple PMSs and other hotel tech solutions, making it easy to add to your hotel tech stack and start getting revenue from day one!

View website

Capabilities

Automate your upselling

Apply your branding

Multi-channel communication

Chain management

Offer personalization

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Available Add-ons & Modules

Pre-stay Upsell

Using firsthand data & insights, Oaky sends targeted room upgrades & services to the right guest at the optimal time pre-arrival. It helps inform your guests about available offerings and encourages them to spend more. Generate up to €250 of extra spend per guest with targeted pre-arrival upsells.

INCLUDED

Front Desk Upsell

Turn your front desk agents into upselling superheroes. Front Desk Upsell automation is a recommendation engine to enable you to offer your guests relevant room upgrades/services upon check-in. Your front desk agents get instant access to the information they need for more successful upsells. This functionality is designed to transform your agents into upselling superstars, boosting revenue and keeping employees happy and motivated.

INCLUDED

In-stay Upsell

Enticing upsells & add-ons at your guests' fingertips during their stay. Provide guests with ongoing access to your upselling deals through QR codes or in-stay messaging. Let them browse and book deals at their convenience and help your team handle guest requests faster.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Oaky Average Oaky

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

14

Success Stories

8

References

15

Featured Customers

Success Stories

profile-carrusel-screenshot

From cumbersome to profitable and streamlined: the upsell transformation at Amari Phuket, part of ONYX Hospitality

Tambon Patong (Thailand)

profile-carrusel-screenshot

TRevPAR Growth & Tailored Guest Experiences: How Sofitel Legend The Grand Amsterdam Harnesses the Power of Oaky's Pre-arrival Upselling

Amsterdam (Netherlands)

profile-carrusel-screenshot

Improved communication and guest experience: How the Radisson Blu Hotel, Dubai Waterfront benefits from automated In-stay Upselling

Dubai (United Arab Emirates)

profile-carrusel-screenshot

Nobis Hospitality Group embarks on a personalised upselling journey

(Sweden)

profile-carrusel-screenshot

Meininger Hotels joins the Oaky family

Kreisfreie Stadt Berlin (Germany)

profile-carrusel-screenshot

RevPAR growth and positive guest feedback: How Radisson Hotel Group's hotels in the Netherlands benefit from Oaky

Madrid (Spain)

profile-carrusel-screenshot

How Minor Hotels brands in Asia, the Middle East, and Africa create seamless connectivity for their guests and drive TRevPAR

แขวงคลองเตย (Thailand)

profile-carrusel-screenshot

How H-Hotels improve customer satisfaction and generate more revenue with automated upselling

Landkreis Waldeck-Frankenberg (Germany)

profile-carrusel-screenshot

More room upgrades and a lift in ADR: The Grand, York’s results with Oaky

(United Kingdom)

profile-carrusel-screenshot

Achieving a 3% TRevPAR Uplift: Pillows Hotel Reylof's Success with Oaky's Front Desk Upsell Automation

Gent (Belgium)

profile-carrusel-screenshot

How Lore Group increased upselling revenue by 400% with Oaky

(United Kingdom)

profile-carrusel-screenshot

Jesper from Hotel Rival: How Front Desk Upsell automation drives exceptional upsell results while shaping our workplace culture

(Sweden)

profile-carrusel-screenshot

How Hard Rock Hotels creates a well-branded, memorable guest experience with pre-arrival upselling

Daytona Beach (United States of America)

profile-carrusel-screenshot

How Hotel At Six Used Digital Upselling to Multiply Incremental Revenue

(Zweden)

Popularity by Segment

Size

7 | Small (10-24 room)

48 | Medium (25-74 room)

102 | Large (75-199 room)

95 | X-Large (200+ room)

Country

65 | Netherlands

34 | United Kingdom

18 | Belgium

18 | Italy

16 | Thailand

14 | Germany

13 | Spain

13 | Sweden

10 | Ireland

8 | Maldives

7 | France

6 | Czech Republic

5 | Malaysia

5 | Russian Federation

5 | Indonesia

5 | Vietnam

5 | Switzerland

5 | Malta

5 | Portugal

4 | Mexico

4 | United Arab Emirates

3 | India

3 | Japan

3 | Egypt

2 | Slovakia

2 | United States of America

2 | Philippines

1 | Austria

1 | Sri Lanka

1 | Argentina

1 | Singapore

1 | Bulgaria

1 | Luxembourg

1 | Netherlands Antilles

1 | Serbia

1 | Saudi Arabia

Type

88 | Luxury Hotels

70 | Branded Hotels

61 | Resorts

52 | Boutiques

52 | City Center Hotels

12 | Hostels

11 | Bed & Breakfast & Inns

10 | Vacation Rentals & Villas

9 | Extended Stay & Serviced Apartments

9 | RV Parks & Campgrounds

8 | Limited Service & Budget Hotels

7 | Airport/Conference Hotels

1 | Motels

Region

224 | Europe

49 | Asia Pacific

8 | Middle East

6 | North America

1 | South America

1 | Central America

Category

294 | Upselling Software

Hotelier Rating

Excellent
264
Very Good
23
Average
7
Poor
0
Terrible
0

Property Size

  • Small (7)
  • Medium (48)
  • Large (102)
  • X-Large (95)

Country

  • Netherlands
    Netherlands
    (65)
  • United Kingdom
    United Kingdom
    (34)
  • Belgium
    Belgium
    (18)
  • Italy
    Italy
    (18)
  • Thailand
    Thailand
    (16)
  • Germany
    Germany
    (14)
  • Spain
    Spain
    (13)
  • Sweden
    Sweden
    (13)
  • Ireland
    Ireland
    (10)
  • Maldives
    Maldives
    (8)
  • France
    France
    (7)
  • Czech Republic
    Czech Republic
    (6)
  • Malaysia
    Malaysia
    (5)
  • Russian Federation
    Russian Federation
    (5)
  • Indonesia
    Indonesia
    (5)
  • Vietnam
    Vietnam
    (5)
  • Switzerland
    Switzerland
    (5)
  • Malta
    Malta
    (5)
  • Portugal
    Portugal
    (5)
  • Mexico
    Mexico
    (4)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • India
    India
    (3)
  • Japan
    Japan
    (3)
  • Egypt
    Egypt
    (3)
  • Slovakia
    Slovakia
    (2)
  • United States of America
    United States of America
    (2)
  • Philippines
    Philippines
    (2)
  • Austria
    Austria
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Argentina
    Argentina
    (1)
  • Singapore
    Singapore
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Luxembourg
    Luxembourg
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Serbia
    Serbia
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)

Region

  • North America
    North America
    (6)
  • Europe
    Europe
    (224)
  • Asia Pacific
    Asia Pacific
    (49)
  • Middle East
    Middle East
    (8)
  • South America
    South America
    (1)
  • Central America
    Central America
    (1)
10

Upselling - Pre Arrival and In house

FRONT OF HOUSE MANAGER from 100 to 199 room Branded Hotel in (United Kingdom)

Verified
3 days ago
The ability to upsell the products prior to guest arrival and during their stay with us and to add more products.
Country United Kingdom
FRONT OF HOUSE MANAGER
Large Hotel
8

Excellent way of taking the first step toward upsell and a better guest journey and experience.

General Manager from 100 to 199 room Branded Hotel in (Sweden)

Verified
4 days ago
The seamless easiness for the hotel to interact with the guestand prepare for the upcoming stay. It gives a good opportunity to increase our inhouse sales.
Country Sweden
General Manager
Large Hotel
8

From cumbersome to profitable and streamlined: the upsell transformation at Amari Phuket, part of ONYX Hospitality

Director of Revenue from 200 to 499 room Resort in Tambon Patong (Thailand)

Verified
4 days ago
Oaky has been instrumental in elevating our revenue performance. We witnessed a remarkable surge from under 100,000 THB (Thai Baht) to surpassing 200,000 THB monthly. This transformative impact translates into a substantial return on investment (ROI) for our property.
Country Thailand
Director of Revenue
X-Large Hotel
10

User friendly and amazing support

Revenue Manager from 500+ room Branded Hotel in Bunnik (Netherlands)

Verified
12 days ago
I really like the clear overview of Oaky. it is very user friendly and if any questions do occur, they are always open and willing to help.
Country Netherlands
Revenue Manager
X-Large Hotel
10

Oaky has been an amazing tool for upselling and also allowed the team to get creative on coming up with new packages and merchandise that our guests love.

Rooms Division Manager from 100 to 199 room Boutique in Cork (Ireland)

Verified
13 days ago
- It has got all of our creative juices flowing and allowed us to create fun and exciting add ons for our guests.- It has also assisted with revenue and upselling of things such as upgrades and dinner/breakfast packages. - It is really easy to use and is quick which is important for us at a busy reception. - It emails to notify us of add on...
Country Ireland
Rooms Division Manager
Large Hotel
10

Oaky, a wonderful partnership!

Group Hotel Marketing Manager from 100 to 199 room Boutique in Cork (Ireland)

Verified
14 days ago
How easy the platform is to use, how well it worked in terms of revenue and how it enhanced the guest journey.
Country Ireland
Group Hotel Marketing Manager
Large Hotel
10

ONYX Hospitality loves OAKY

VP of Digital and CRM from 500+ room Branded Hotel in (Thailand)

Verified
15 days ago
Product simplicity and effectiveness. Customer Success team doing wonders for us and always willing to go the extra mile to improve performance.
Country Thailand
VP of Digital and CRM
X-Large Hotel
10

It is easy to upsell / cross sell / upgrade our guests through this tool from Oaky.

Head of reception from 50-74 room City Center Hotel in Bergen op Zoom (Netherlands)

Verified
16 days ago
Quick, Oaky is connected with our Mews system, so the tool can see our available upgrade possibilities. The tool is easy to handle.
Country Netherlands
Head of reception
Medium Hotel
10

Review of the upselling software provided to us by Oaky.

Distribution Executive from 100 to 199 room City Center Hotel in (United Kingdom)

Verified
20 days ago
The product generates revenue via upsell and upgrade creating a more fulfilling experience. The support team are extremely helpful and always quick at responding, and if they do not know they have a variety of useful documents that can be used to find the information. The QBR meetings are also insightful as it allows us to track the progres...
Country United Kingdom
Distribution Executive
Large Hotel
10

Easy from the get-go!

Rooms Division Manager from 200 to 499 room Luxury Hotel in Amsterdam (Netherlands)

Verified
20 days ago
The integration with MEWS makes it so easy to use! From the start both the support and the tech make it very easy to use. Staff is really motivated! We'll now experience what increased revenue we will get, as we're just getting started, but the first signs are very positive!
Country Netherlands
Rooms Division Manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 30

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Oaky is a one of kind upselling tool which not only drives extra revenue, but has the customers at the center. An innovative automated solution which captures maximum revenue for each guest. Quick and easy onboarding, helps hotels instantly.

Question:

What differentiates this product or service from the competition?

Answer:

Oaky's key unique points are not only the high personalisation, but the ability of fast adoption and implementation. They increase guest experience and satisfaction while idriving extra revenue for the hotel.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for guest experience ROI, and easy implementation, Oaky is a solution to try. By optimizing the pricing for upsell possibilities, hotels will experience an immediate revenue uplift with minimal risk, enhancing conversion rates, and optimizing profits.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 40 recommend
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Are you a consultant or vendor that recommends Oaky? Leave a recommendation

Posts

logo

Oaky

5 days ago

From cumbersome to profitable and streamlined: the upsell transformation at Amari Phuket, part of ONYX Hospitality

post image
logo

Oaky

4 weeks ago

TRevPAR Growth & Tailored Guest Experiences: How Sofitel Legend The Grand Amsterdam Harnesses the Power of Oaky's Pre-arrival Upselling

post image
logo

Oaky

1 month ago

Improved communication and guest experience: How the Radisson Blu Hotel, Dubai Waterfront benefits from automated In-stay Upselling

post image
logo

Oaky

1 month ago

Nobis Hospitality Group embarks on a personalised upselling journey

post image
logo

Oaky

1 month ago

Meininger Hotels joins the Oaky family

post image
logo

Oaky

1 month ago

RevPAR growth and positive guest feedback: How Radisson Hotel Group's hotels in the Netherlands benefit from Oaky

post image
logo

Oaky

3 months ago

Oaky And Infor Team Up To Maximise The Upsell Potential For Hoteliers With A 2-Way Integration

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Oaky

3 months ago

Achieving a 3% TRevPAR Increase in Just One Month: Pillows Hotel Reylof's Success with Oaky's Front Desk Upsell Automation

post image
logo

Oaky

3 months ago

How Minor Hotels brands in Asia, the Middle East, and Africa create seamless connectivity for their guests and drive TRevPAR

post image
logo

Oaky

3 months ago

How H-Hotels improve customer satisfaction and generate more revenue with automated upselling

post image
logo

Oaky

3 months ago

Oaky Receives Prestigious Award For Excellence In Hospitality: LUXlife Magazine's Eighth Annual Resorts & Retreats Awards

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Oaky

3 months ago

Oaky Empowers More PMS Solutions with Front Desk Upsell Automation for Enhanced Upsell Results at Check-in

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Oaky

4 months ago

Oaky and Stayntouch Enhance Integration to Enable Automated Upselling for US and EU Hoteliers

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Oaky

4 months ago

Oaky and Asksuite Partner Up to Enable Real-time Upselling Through Chatbot

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Oaky

5 months ago

Curator Hotel & Resort Collection Selects Oaky as a Preferred Upselling Tool for Member Properties

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Oaky

5 months ago

Unlocking the Advantages of Dynamic Pricing through the Oaky and IDeaS Integration

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Oaky

7 months ago

Oaky Introduces Front Desk Upsell Automation, Revolutionizing Hotel Revenue Strategies

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Oaky

10 months ago

Oaky Named #1 Hotel Upselling Software in the HotelTechAwards for the 6th Year in a Row

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Oaky

11 months ago

More room upgrades and a lift in ADR: The Grand, York’s results with Oaky

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Oaky

1 year ago

Shangri-La Kuala Lumpur & Carpe Diem Santorini Win Awards for Performance and Upselling

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Oaky

1 year ago

Achieving a 3% TRevPAR Uplift: Pillows Hotel Reylof's Success with Oaky's Front Desk Upsell Automation

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Oaky

1 year ago

HotelREZ X Oaky Partnership: Unlocking Automated Upselling Opportunities for Over 2,500 Independent Properties and Groups.

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Oaky

1 year ago

Automated In-Stay Upselling via Oaky: Increased Convenience and Efficiency for Hotel Staff and Guests

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Oaky

1 year ago

Oaky Increases Room Upgrade Revenue by Over 70%

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Oaky

1 year ago

Oaky and HiJiffy Release Integration to Increase Upsell Revenue Through Conversational AI

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Oaky

1 year ago

How Lore Group increased upselling revenue by 400% with Oaky

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logo

Oaky

1 year ago

Jesper from Hotel Rival: How Front Desk Upsell automation drives exceptional upsell results while shaping our workplace culture

post image
logo

Oaky

1 year ago

How Hard Rock Hotels creates a well-branded, memorable guest experience with pre-arrival upselling

post image
logo

Oaky

1 year ago

How Hotel At Six Used Digital Upselling to Multiply Incremental Revenue

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logo

Oaky

1 year ago

Oaky & OPERA Cloud: Making Innovative Hotel Management Easier with the OHIP Integration

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Oaky

1 year ago

Oaky and Host Hotel Systems Launch Integration to Boost Revenue and Guest Experience with Smart Upselling

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Oaky

1 year ago

Sojern and Oaky Partner to Help Hoteliers Drive Direct Bookings and Revenue

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Oaky

1 year ago

Oaky Ranks #1 on Hotel Tech Report’s ‘Top Upselling Software’ 2022

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Oaky

2 years ago

Sea Containers London Deploys Oaky as Upselling Solution

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Oaky

2 years ago

Oaky and ReviewPro: Integration Permits Upselling via Guest Messaging

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Oaky

2 years ago

Oaky and Protel Upgrade Integration to Offer Fully Automated Upselling

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Oaky

2 years ago

Combining CRM with Upselling at ONYX Hospitality Group

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Oaky

2 years ago

Oaky Launches Chain Dashboard: Upsell Management Across Hotel Chains and Groups

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Oaky

2 years ago

eBook: Embracing Total Revenue Management

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Oaky

2 years ago

Nobis Hospitality Group Embarks on Personalised Upselling Journey with Oaky

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Oaky

2 years ago

MEININGER Hotels Prepares for 2021 with Oaky

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Oaky

2 years ago

Introducing the Oaky Upselling Course

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Oaky

2 years ago

Oaky + Quicktext Integration

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Oaky

2 years ago

Sofitel Legend The Grand Amsterdam Begins Digital Upselling Journey

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Oaky

3 years ago

Oaky Provides Oracle Cloud and Opera Cloud Property Management System Customers with Automated Digital Upselling

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Oaky

3 years ago

Oaky Wins at Skift Idea Awards!

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Oaky

3 years ago

Leading Upselling Tool Oaky Launches Deal Library Feature for Hoteliers

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Oaky

3 years ago

Van der Valk Hotels & Restaurants Continues Steady Uptake of Oaky

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Oaky

3 years ago

Oaky Has Achieved SOC 2 Type 2 Certification

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Oaky

3 years ago

Oaky + hotelkit Integration Streamlines Operations for Optimised Upselling

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Oaky

3 years ago

Oaky and OTA Insight Join Forces to Maximise Total Revenue with Dynamic Room Upgrade Rates

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Oaky

3 years ago

Elite Hotels of Sweden Roll Out Oaky Group-Wide

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Oaky

3 years ago

A Room Upgrade for Oaky

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Oaky

3 years ago

COVID-Time Hotel Marketing Strategy Guide

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Oaky

3 years ago

COVID-Time Revenue Management Guide

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Oaky

3 years ago

Increase Upsell Conversions with Oaky’s New Image Gallery Feature

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Oaky

3 years ago

Oaky Uses ‘Downtime’ to Release the Best Converting Guest-Facing Hotel Upselling Software Design So Far

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Oaky

3 years ago

Oaky Raises $9.5 Million in Series A Funding

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Oaky

3 years ago

Guestline and Oaky launch integration

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Oaky

3 years ago

Oaky and D-EDGE Launch Integration

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Oaky

3 years ago

Oaky and Cloudbeds Launch Two-Way Integration

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Oaky

4 years ago

Radisson Hotel Group rolls out Oaky in EMEA

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Oaky

5 years ago

Navigating Today’s Hospitality Tech Jungle and Finding the Right Tools

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More About Oaky

Oaky is an automated upsell engine designed to deliver a personalized and exceptional guest experience, enabling hotels to increase their revenue from current customers. With Oaky, hoteliers can effortlessly create customized deals for guests by selecting from the best-selling upsell offers and promoting them through timely guest communication. This empowers guests to personalize their stay with upgrades, special deals, and other complementary services. Oaky facilitates hotels in driving additional profits by offering guests a superior experience. Oaky has earned the trust of several innovative hotels, groups, and chains worldwide, including Amaris Hospitality, Onyx Hospitality Group, and Radisson Hotel Group.

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Bookassist

94% recommended by 355 hotels

Booking Engine

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Verified Support

Oaky has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

96%

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