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Oaky
4.8 (489 REVIEWS)
Bernadette, Marco, Damien + 57 more experts recommend Oaky
Read RecommendationsRanked 2 (out of 63) in Upselling Software
Hoteliers voted Oaky as the #1 Upselling Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe Perfect Upsell Every Time
97% recommended by 405 hotels
Hard Rock, Radisson, Highgate & 402 others
Bell - AI powered product analyst
I analyzed all of Oaky’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Oaky for its ability to enhance guest engagement and drive significant revenue growth through personalized upselling. The platform integrates seamlessly with PMS and offers timely upsell suggestions based on guest preferences, improving guest experience. While it’s easy to use and profitable, some users wish for improved reporting, more customization options, and better management of email communications.
Hard Rock, Radisson, Highgate & 402 others
Read their reviewsPartners say
Industry experts recommend Oaky for its ability to elevate hotel revenue and guest experience through highly personalized upselling solutions. Oaky excels with its seamless integration with PMS systems, innovative data-driven insights, and automation capabilities, ensuring timely and relevant offers. The platform's standout features include extensive customization, dynamic pricing, and proactive guest communication, making it a strategic partner for hotels aiming to optimize their upselling efforts.
Bernadette, Marco, Damien and 57 others
Read their recommendationsSupport
Foundational
Hoteliers often highlight that Oaky's customer support is characterized by its fast response times and knowledgeable staff. The support team is effective in addressing inquiries and resolving system integration issues promptly. However, there are some concerns about the waning follow-ups from the support team after the initial setup, indicating a need for more consistent engagement as time goes on. Users appreciate the initial onboarding support but suggest the inclusion of a direct support number for more immediate assistance when required. Overall, the support resources, including FAQs and tutorials, are considered helpful by many, but there's a noted desire for more ongoing support after the initial phases.
Manager Revenue & Channels
30 days ago
Verified
... Great guest friendly, customizable pre-arrival upselling tool. ...
See full reviewManager Revenue & Channels
30 days ago
Verified
... * Easy to adjust to own company design. * Possibility to make offers for different segments, length of stay or day of arrival. * Great helpdesk that come with nice suggestions for deals. * Easy ...
See full reviewDistribution support executive
1 months ago
Verified
... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and ...
See full reviewRevenue Analyst
1 months ago
Verified
... Very straightforward interface and easy to manage, efficient tool for room upgrades and services upsell. Customer service is at the highest level with quick responses and always helpful. ...
See full reviewDirector of Revenue
10 months ago
Verified
... I believe Oaky can improve in some of the reporting tools. In terms of cyber security I believe Oaky can up their games. The password requirements sre not strict enough and theiur is no requirement ...
See full reviewRegional Director of Revenue, Virgin Hotels Scotland
10 months ago
Verified
... Love the upselling software, and the team at Oaky, who is always so lovely and willing to assist in a very timely manner. ...
See full reviewArea Reservations Manager
10 months ago
Verified
... The reservation code provided to guests and sent to the front desk is not the same number as the reservation confirmation number, thus causes confusion for all. I wish Oaky can access our occupancy ...
See full review
10 months ago
Verified
... Oaky is very helps us in increase hotel revenue. oaky app is very easy to understand and also for the guest. ...
See full reviewRoom’s Division Manager
9 months ago
Verified
... Excellent Tools & cummunications ...
See full reviewRoom’s Division Manager
9 months ago
Verified
... It's a nice to see now some webinars for more information and reports and facility for more easy analysis. ...
See full reviewRoom’s Division Manager
9 months ago
Verified
... It's a nice to see now some webinars for more information and reports and facility for more easy analysis. ...
See full reviewRoom’s Division Manager
9 months ago
Verified
... It's a nice to see now some webinars for more information and reports and facility for more easy analysis. ...
See full reviewReservation Lead Creative
8 months ago
Verified
... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...
See full reviewReservation Lead Creative
8 months ago
Verified
... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...
See full reviewReservation Lead Creative
8 months ago
Verified
... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...
See full reviewCluster Director of Operations
8 months ago
Verified
... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. This is the game changer. The both of them were always available to answer or assist with anything and this is what made the project successful. The training platform was easy for the staff to understand and I like that you can personalize agent goals and targets. This made tracking much easier to monitor performance. The customer service also offered best practices which were very helpful for us to implement and try increase revenue. No complaints from customers in terms of the email which was a great indication. No major issues on syncing or room errors. It was overall a great experience and a must have for hotels to introduce an upselling culture in their property. The monthly calls with the agent were super useful in the pilot period and we gathered a lot of information for the team ...
See full reviewHotel Operations Manger
8 months ago
Verified
... Other ways for guests requests as per notifications to be more effect and fast to handle not only by email . ...
See full reviewInside sales
8 months ago
Verified
... Nothing at the moment! Easy to use dashboard.Onboarding was fast and from we get quick answers from the support team ...
See full reviewFront Desk Manager
8 months ago
Verified
... We like the most the easy way to put us in contact wit our client and insitate our sales (room upgrades) ...
See full reviewDirector of Revenue
8 months ago
Verified
... Oaky team has been helpful. Tooling wise will BW great to see more improvements on analytics in the dashboard for more visual reporting and customizable reports ...
See full reviewDirector of Revenue
8 months ago
Verified
... Oaky team has been helpful. Tooling wise will BW great to see more improvements on analytics in the dashboard for more visual reporting and customizable reports ...
See full reviewDirector, Revenue
6 months ago
Verified
... What impresses me the most about Oaky is its seamless integration of user-friendly design with robust functionality. As a hotelier, I have found Oaky to be an indispensable tool that not only enhances our ancillary and room upgrade revenue but also streamlines the entire upsell process. The platform's intuitive interface makes it effortless to manage upsells and package, allowing us to offer personalized guest experiences with ease. Oaky has truly set itself apart as a leader in hotel management solutions by simplifying our operations and significantly boosting our productivity. Its comprehensive features have enabled us to efficiently handle guest requests and preferences, thereby elevating our service standards and guest satisfaction levels. In essence, Oaky has become an invaluable asset to our operations, offering unparalleled convenience and performance that every hotelier can appreciate. One of the aspects we value and like most is the exceptional support we have received from the Customer Success Manager APAC, Miss Marjorie, since the beginning of our partnership. From day one, Marjorie has consistently provided outstanding ...
See full reviewE-Commerce
5 months ago
Verified
... • Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network ...
See full reviewE-Commerce
5 months ago
Verified
... • Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network ...
See full reviewCorp. Senior Digital Marketing Manager
5 months ago
Verified
... I like to use the upselling feature as it helps our Front Office team for upselling higher room category prior guest arrival. ...
See full reviewCommercial Director
5 months ago
Verified
... Mainly the connectivity with Sihot and Synxs. I believe those were the mainly issues we have. Besides this I don´t have any other inputs. ...
See full reviewCommercial Director
5 months ago
Verified
... Mainly the connectivity with Sihot and Synxs. I believe those were the mainly issues we have. Besides this I don´t have any other inputs. ...
See full reviewDigital Marketing
5 months ago
Verified
... While Oaky is highly effective, there are a few areas that could benefit from enhancement. The initial setup and customization process can be somewhat complex, requiring a steeper learning curve for ...
See full reviewDigital Marketing
5 months ago
Verified
... The innovation is so incredible Oaky stands out for its intuitive interface and user-friendly design, making it easy to navigate and utilize its features. The platform's strong focus on upselling in the hospitality industry is particularly impressive, offering personalized recommendations that enhance the guest experience and boost revenue. The seamless integration with existing property management systems and the ability to automate upsell offers based on guest preferences and behavior are significant advantages. Additionally, the detailed analytics and reporting tools provide valuable insights, helping business ...
See full reviewGuest Service Manager
4 months ago
Verified
... Its gives easy access to the guests information (email address, arrival date) in order to contact the guest and assist them with their requirements. ...
See full reviewFront Office Manager
4 months ago
Verified
... Great tool for Hotel Front Desk Upselling ...
See full reviewMarketing Manager
3 months ago
Verified
... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The platform is straightforward, user-friendly, and easy to navigate, which makes it accessible even for those who aren’t particularly tech-savvy. From day one, our team found it intuitive to use, which reduced the learning curve and allowed us to focus more on our guests rather than struggling with a complex system. One of the standout features is the monthly reporting. It's incredibly clear and easy to view, providing us with the necessary insights to track our performance effectively. The reports are not just data-heavy documents but rather actionable insights that we can use to make informed decisions. This has been invaluable in understanding our guests' preferences and optimising our offerings accordingly. My recent ...
See full reviewMarketing Manager
3 months ago
Verified
... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The platform is straightforward, user-friendly, and easy to navigate, which makes it accessible even for those who aren’t particularly tech-savvy. From day one, our team found it intuitive to use, which reduced the learning curve and allowed us to focus more on our guests rather than struggling with a complex system. One of the standout features is the monthly reporting. It's incredibly clear and easy to view, providing us with the necessary insights to track our performance effectively. The reports are not just data-heavy documents but rather actionable insights that we can use to make informed decisions. This has been invaluable in understanding our guests' preferences and optimising our offerings accordingly. My recent review session with Michel was particularly beneficial. He didn’t just go over the basics but came prepared with a host of ideas and suggestions that we could implement right away to boost our Oaky performance. Michel’s expertise and proactive approach made the session not only informative but also inspiring. He offered practical ...
See full reviewMarketing Manager
3 months ago
Verified
... However, I must admit that I was initially a bit daunted by the segmentation feature. It seemed complex and somewhat overwhelming, especially since it's a new area for us. But Michel quickly put my mind at ease. He explained that while segmentation might appear complicated, it’s actually a powerful tool for targeting our guests more effectively. To make it easier, he even offered to provide a step-by-step guide, which I found incredibly reassuring. Knowing that we have access to such detailed ...
See full reviewMarketing Manager
3 months ago
Verified
... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The platform is straightforward, user-friendly, and easy to navigate, which makes it accessible even for those who aren’t particularly tech-savvy. From day one, our team found it intuitive to use, which reduced the learning curve and allowed us to focus more on our guests rather than struggling with a complex system. One of the standout features is the monthly reporting. It's incredibly clear and easy to view, providing us with the necessary insights to track our performance effectively. The reports are not just data-heavy documents but rather actionable insights that we can use to make informed decisions. This has been invaluable in understanding our guests' preferences and optimising our offerings accordingly. My recent review ...
See full reviewGlobal Ancillary Director
3 months ago
Verified
... OAKY offers a very intuitive and user friendly solution to our guests and teams that enables revenue generation since the very begining, very useful dasboards to have a clear overview of the operation. No doubt to get a positivive ROI with OAKY and a very clear improvement of your guest experience during the pre-arrival stage. Fast and kind ...
See full reviewFront Office Manager
3 months ago
Verified
... Easy to use, intuitive and provides extra income as well as it increases guests' satisfaction. We've had no issues with it and the support service contact provides help efficiently. ...
See full reviewReception
3 months ago
Verified
... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated extra revenue for us before the customer arrived at the hotel. This way we can focus on the other customers to make more sales. In the future we believe that we will be able to increase our sales with this platform ...
See full reviewReception
3 months ago
Verified
... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated extra revenue for us before the customer arrived at the hotel. This way we can focus on the other ...
See full reviewRevenue manager
3 months ago
Verified
... I have worked with Oaky in previous hotels and the experience was amazing. This time I had a new set up with Carolina Lula who was very professional and helpful ...
See full reviewRevenue manager
3 months ago
Verified
... I have worked with Oaky in previous hotels and the experience was amazing. This time I had a new set up with Carolina Lula who was very professional and helpful ...
See full reviewReservation Manager
3 months ago
Verified
... The Customer service from Marjorie and Carolina and Aziz, they are very helpful and always recommend us for improve our services, especially Marjorie, she is the best customer service I've ever work ...
See full reviewReservation Manager
3 months ago
Verified
... The Customer service from Marjorie and Carolina and Aziz, they are very helpful and always recommend us for improve our services, especially Marjorie, she is the best customer service I've ever work ...
See full reviewReservation Manager
3 months ago
Verified
... We hope that OAKY can connect with Comanche in the future. It would be good if you can have 24 hours customer service. Recommend to increase staff as I heard that they are lack of staff. ...
See full reviewReservation Manager
3 months ago
Verified
... The Customer service from Marjorie and Carolina and Aziz, they are very helpful and always recommend us for improve our services, especially Marjorie, she is the best customer service I've ever work ...
See full reviewDirector of Revenue Management
1 months ago
Verified
... Helps to automate upselling and follow through on upsell journey. Since have implemented Oaky in one of our hotels, it is the highest revenue upsell on the island and directly helps with uplift of ...
See full reviewGeneral Manager
1 months ago
Verified
... sharing of what others are doing to encourage more usage - ie explaining offers that have worked elsewhere, suggestions for best placed photography. unless it is there already and I missed it ...
See full reviewGeneral Manager
1 months ago
Verified
... sharing of what others are doing to encourage more usage - ie explaining offers that have worked elsewhere, suggestions for best placed photography. unless it is there already and I missed it ...
See full reviewGeneral Manager
1 months ago
Verified
... We need to do this more often, thank you for reaching out and making us better! Looking forward to next session, I will bring a colleague aswell then. ...
See full reviewWelcome Office Manager
1 months ago
Verified
... I find the program to be incredibly user-friendly for employees. The interface is intuitive and easy to navigate, with a smooth flow that simplifies the process. It integrates sales into daily ...
See full reviewWelcome Office Manager
1 months ago
Verified
... Oaky is easy to use system where we as a reception can customize how we want to use it. Also having it communicate with our main hotel PMS system makes it much more effective and easy to teach to other colleagues. The oaky team also does a great job at listening ...
See full reviewWelcome Office Manager
1 months ago
Verified
... Oaky is easy to use system where we as a reception can customize how we want to use it. Also having it communicate with our main hotel PMS system makes it much more effective and easy to teach to other colleagues. The oaky team also does a great job at listening to the consumers and are working diligently on improving ...
See full reviewWelcome Office Manager
1 months ago
Verified
... Oaky is easy to use system where we as a reception can customize how we want to use it. Also having it communicate with our main hotel PMS system makes it much more effective and easy to teach to ...
See full reviewReception Manager
1 months ago
Verified
... Not sure. Perhaps some solution where the guest gets our email, if they order something through OAKY and we might need more info ...
See full reviewHotel manager
1 months ago
Verified
... In the beginning we had great follow up from you team but when we are up and running we never hear anything from you, so maybe the service can improve. ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... One think where I believe there is room for improvement would be on analytical side. It would be interesting to see some sort of benchmark between hotels or markets to be able to compare where the ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... One think where I believe there is room for improvement would be on analytical side. It would be interesting to see some sort of benchmark between hotels or markets to be able to compare where the ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... I really love how Oaky offers broad possibilities in terms of deals, from simple one as breakfast, parking or room upgrade, to the more complex deals which include multiple deals such as special ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewTraining & Quality Manager
23 days ago
Verified
... Very good system and helpful for hotel very much, very perfect upsell software in hotel and hospitality industry and guests. ...
See full reviewFrint office Manager
23 days ago
Verified
... Ravina and Aimee was experience handling people and answers all question when ask. Overall was a good and informative demo. They also offered to send email when queati8n wasn't answers. ...
See full reviewFrint office Manager
23 days ago
Verified
... Ravina and Aimee was experience handling people and answers all question when ask. Overall was a good and informative demo. They also offered to send email when queati8n wasn't answers. ...
See full reviewReservation agent
17 days ago
Verified
... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upselling tools. The tool is designed in such a way that it integrates smoothly into the entire customer journey, offering upsell recommendations ...
See full reviewReservation agent
17 days ago
Verified
... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upselling tools. The tool is designed in such a way that it integrates smoothly into the entire customer journey, offering upsell recommendations at key moments without being pushy or intrusive. This subtle integration ensures that customers feel the suggestions are relevant to their needs, rather than feeling like they're being bombarded with irrelevant products. The tool analyzes customer behavior, preferences, and purchase history, which allows it to present highly personalized upsell options that are more likely to resonate with the customer, increasing the chances of successful conversions. From the client's point of view, The user interface is incredibly intuitive, which I find especially helpful. Even if I don’t have extensive technical knowledge, I can still navigate the platform with ease, making the tool accessible to a wider range of users. We have been doing some tests internally to check what the email ...
See full reviewGeneral Manager
17 days ago
Verified
... The setup process - especially for chain hotels with its IT infrastructure highly restricted and protected by firewalls and other safety measures make the integration quite a process. ...
See full reviewGeneral Manager
17 days ago
Verified
... The setup process - especially for chain hotels with its IT infrastructure highly restricted and protected by firewalls and other safety measures make the integration quite a process. ...
See full reviewReservations Supervisor
17 days ago
Verified
... When a reservation is cancelled in our system, upgrade emails are still being sent. This causes concern and frustration with our guests. We had previously raised this with support and we were told ...
See full reviewDirector of Revenue
17 days ago
Verified
... I would like to see more customization options. The team was generally responsive, there were instance due to the time difference the response was delays. It would be nice to have a 24 hours support ...
See full reviewDirector of Revenue
17 days ago
Verified
... Overall, I am pleased with Oaky and the platform. I like the user friendly interface it makes it easy to navigate. It also updates the amount in the PMS system so the team doesn't have to do the ...
See full reviewDirector of Revenue
17 days ago
Verified
... I would like to see more customization options. The team was generally responsive, there were instance due to the time difference the response was delays. It would be nice to have a 24 hours support ...
See full reviewArea Director Revenue Optimisation
16 days ago
Verified
... Oaky has helped enhance the overall customer journey and also improve guest engagement. With the continuous improvement on tech side hotels see more opportunities in 2025. ...
See full reviewDirector Of Revenue
16 days ago
Verified
... User friendly system and very supportive PIC ...
See full reviewDirector Of Revenue
16 days ago
Verified
... System easy to operate and navigate, able to generate soundable results for the operator. Very proactive in providing support for upselling opportunity and any system integration issues. ...
See full reviewDirector Of Revenue
16 days ago
Verified
... System easy to operate and navigate, able to generate soundable results for the operator. Very proactive in providing support for upselling opportunity and any system integration issues. ...
See full reviewDirector Of Revenue
16 days ago
Verified
... System easy to operate and navigate, able to generate soundable results for the operator. Very proactive in providing support for upselling opportunity and any system integration issues. ...
See full reviewRevenue Manger
16 days ago
Verified
... Oaky is a powerful upselling tool for hotels, helping them increase revenue by offering tailored upgrades and services to guests. The platform seamlessly integrates with property management systems, ...
See full reviewRevenue Manger
16 days ago
Verified
... Nothing so far. Introduce more advanced analytics features, such as A/B testing for different upsell strategies or machine learning-based insights that predict the types of upgrades guests are most ...
See full reviewRevenue Manger
16 days ago
Verified
... Oaky is a powerful upselling tool for hotels, helping them increase revenue by offering tailored upgrades and services to guests. The platform seamlessly integrates with property management systems, ...
See full reviewFront Office Manager
16 days ago
Verified
... Oaky has helped us and our hotel guests to create a quick and easy way to sell/buy extra's for their stay in our hotel. ...
See full reviewFront Office & Reservations Supervisor
16 days ago
Verified
... If a guest stays for several nights and would like to upgrade only for one or two nights, it would be good to add a date that for example only the final night on the reservation should be upgraded, ...
See full reviewFront Office Manager
16 days ago
Verified
... Additional revenue without any staff input, which also brings down our cost for bonuses for staff. Provides information about hotel offerings for guest prior to arrival. Easy setup and customization. ...
See full reviewFront Office Manager
16 days ago
Verified
... Additional revenue without any staff input, which also brings down our cost for bonuses for staff. Provides information about hotel offerings for guest prior to arrival. Easy setup and customization. ...
See full reviewRevenue Manager
16 days ago
Verified
... The process of handling contracts and renew policy. Every time there is a payment increment. At the beginning of using the app you have create feedback and follow ups from Oaky team but later it ...
See full reviewRevenue Manager
16 days ago
Verified
... The process of handling contracts and renew policy. Every time there is a payment increment. At the beginning of using the app you have create feedback and follow ups from Oaky team but later it ...
See full reviewRevenue Manager
16 days ago
Verified
... The process of handling contracts and renew policy. Every time there is a payment increment. At the beginning of using the app you have create feedback and follow ups from Oaky team but later it ...
See full reviewDirector of Revenue and Customer Sales
16 days ago
Verified
... In general the tool is very easy to use and most important, they are very fast on responding in case you have enquiry. ...
See full reviewDirector of Revenue and Customer Sales
16 days ago
Verified
... In general the tool is very easy to use and most important, they are very fast on responding in case you have enquiry. ...
See full reviewDirector of Revenue and Customer Sales
16 days ago
Verified
... In general the tool is very easy to use and most important, they are very fast on responding in case you have enquiry. ...
See full reviewDirector of Revenue and Customer Sales
16 days ago
Verified
... Amazing tool for pre-arrival upsell ...
See full reviewHotel Manager
16 days ago
Verified
... More support directly when somebody goes live, perhaps a support number to reach. Otherwise a good system. I do not have more feedback. ...
See full reviewDigital Marketing Executive
15 days ago
Verified
... I really appreciate the user-friendliness of Oaky's content management system. It's designed in a way that makes it easy for non-tech-savvy users, like our operations team, to manage upselling offers efficiently. The simplicity of the platform has significantly improved ...
See full reviewDigital Marketing Executive
15 days ago
Verified
... I really appreciate the user-friendliness of Oaky's content management system. It's designed in a way that makes it easy for non-tech-savvy users, like our operations team, to manage upselling offers ...
See full reviewSenior Marketing manager
15 days ago
Verified
... Oaky is an excellent upselling tool that helps personalize offers for guests, driving additional revenue seamlessly. Its user-friendly interface, automated processes, and ability to customize upsell ...
See full reviewReservation manager
14 days ago
Verified
... Auto sending system to the guest who has an email address on their profile and no need to take any action by manually. ...
See full reviewE-Commerce Manager
14 days ago
Verified
... While Oaky offers a great range of features, the customization options for email templates could be more flexible. Additionally, providing more in-depth training or onboarding resources for new team ...
See full reviewDirector of Sales & Marketing
12 days ago
Verified
... Suggestions for different packages from different destinations that can be easily copied and updated by each hotel individually. notification for key packages and advises for best utilization. ...
See full reviewDirector of Sales & Marketing
12 days ago
Verified
... The way they approach and push to get an extra upselling, easily can update the rates monitor your performance daily. ...
See full reviewDirector of diital Marketing
12 days ago
Verified
... Oaky doesn't require integration with other systems which makes it easy to implement. Especially since we moved to Opera Cloud the dynamic upgrades has really boosted the returns and haven't come across a vendor with this functionality. Another shoutout to the success manager whom have been very helpful in ensuring continues ...
See full reviewDirector of diital Marketing
12 days ago
Verified
... Oaky doesn't require integration with other systems which makes it easy to implement. Especially since we moved to Opera Cloud the dynamic upgrades has really boosted the returns and haven't come across a vendor with this functionality. Another shoutout to the success manager whom have been very helpful in ensuring continue ...
See full reviewRevenue Manager
12 days ago
Verified
... In depth reporting is not fully accessible via extranet yet, but can be requested at anytime be market manager directly if needed ...
See full reviewRevenue Manager
12 days ago
Verified
... In depth reporting is not fully accessible via extranet yet, but can be requested at anytime be market manager directly if needed ...
See full reviewGM
11 days ago
Verified
... Everything seems fine to us so nothing that I can think that needs improvement. You have all the videos to understand the working. ...
See full reviewFront Office Manager
6 days ago
Verified
... The program needs more clarification regarding the guest’s method of canceling the request through the website and in the event that the request is non-refundable. ...
See full reviewFront Office Manager
6 days ago
Verified
... Upgrading the program and the ability to cancel any direct request directly through the guest ...
See full reviewFront Office Manager
6 days ago
Verified
... The program needs more clarification regarding the guest’s method of canceling the request through the website and in the event that the request is non-refundable. ...
See full reviewFront Office Manager
6 days ago
Verified
... Upgrading the program and the ability to cancel any direct request directly through the guest ...
See full reviewManager - E-Commerce
5 days ago
Verified
... 2 way connectivity with Opera Cloud with fixed charges functionality instead of packages which can help address concerns of taxation for India properties. ...
See full reviewAutomation
Streamlined
Hoteliers often highlight the automation capabilities of Oaky’s Upselling Software, emphasizing its ability to streamline operations by automating various tasks such as sending emails, posting applicable charges, and up-selling offers. The system integrates seamlessly with Property Management Systems (PMS), reducing manual input and ensuring that all necessary details are exported automatically. This automation not only enhances efficiency but also improves the guest experience, as it minimizes manual handling of queries and allows guests to pay directly after booking services. Overall, automation in Oaky’s software significantly boosts operational efficiency and assists in driving incremental revenue.
Commercial Development Manager
1 months ago
Verified
... Obviously it would be a great benefit if the whole functionality will be interfaced, without huge extra costs for the hotels. I would like to have a free of charge interface to our Property ...
See full reviewManager Revenue & Channels
30 days ago
Verified
... * Easy to adjust to own company design. * Possibility to make offers for different segments, length of stay or day of arrival. * Great helpdesk that come with nice suggestions for deals. * Easy ...
See full reviewFront Office & Reservations Manager
1 months ago
Verified
... - automated upsell with unlimited options - web app in different languages - results much higher than anticipated - integrated with PMS - easy set-up ...
See full reviewDistribution support executive
1 months ago
Verified
... Very user friendly for the staff and guests upselling platform ...
See full reviewRevenue Analyst
1 months ago
Verified
... We represent the resort in Maldives with AVG lead time over 60 days and would be great to be able to send pre-arrival emails earlier than 30 days before guests' arrival. ...
See full reviewRooms Division Manager
10 months ago
Verified
... You can make your services more available, more likeable and more accessible and you just need to offer an upgrade or sell a package. In this competitive wide range of hospitality industry enhancig guest experience is really cardinal and everyone wants to be the best. All of these great advertisment are eye catching which is really important beacuse we know that the this market is always full of advertisments and promises. With its user friendly interface, staff can easily identify ancillary services and upgrades tailored to guests' preferences, enhancing their overall experience. While the guest can enjoy so many discounts with these amazig upsell tool our revenue will grow on the other hand. By leveraging guest data and preferences the software enables driving higher TRevPAR and increasing overall hotel revenue. Additionally, its automated ...
See full reviewCluster Director of Operations
8 months ago
Verified
... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. This is the game changer. The both of them were always available to answer or assist with anything and this is what made the project successful. The training ...
See full reviewCluster Director of Operations
8 months ago
Verified
... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. This is the game changer. The both of them were always available to answer or assist with anything and this is what made the project successful. The training platform was easy for the staff to understand and I like that you can personalize agent goals and targets. This made tracking much easier to monitor performance. The customer service also offered best practices which were very helpful for us to implement and try increase revenue. No complaints from customers in terms of the email which was a great indication. No major issues on syncing or room errors. It was overall a great experience and a must have for hotels to introduce an upselling culture in their property. The monthly calls with the agent were super useful in the pilot ...
See full reviewCluster Director of Operations
8 months ago
Verified
... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. ...
See full reviewInside sales
8 months ago
Verified
... Oaky is a great tool to use for upselling. The tool is very userfriendly. The services that you can upsell are endless. I most like the segmentation, where you can personalize offers to your guests. ...
See full reviewDirector of Revenue
8 months ago
Verified
... Its user friendly and integrates smoothly with our existing pms, making it easy to automate upsells and personalise the experience for guests a breeze. What really hits the spot is seeing our efforts ...
See full reviewDirector, Revenue
6 months ago
Verified
... Unlock Your Upselling Potential with Oaky's Exceptional Tool – Your Key to Maximizing Revenue Opportunities! ...
See full reviewE-Commerce
5 months ago
Verified
... • Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network ...
See full reviewDigital Marketing
5 months ago
Verified
... The innovation is so incredible Oaky stands out for its intuitive interface and user-friendly design, making it easy to navigate and utilize its features. The platform's strong focus on upselling in the hospitality industry is particularly impressive, offering personalized recommendations that enhance the guest experience and boost revenue. The seamless integration with existing property management systems and the ability to automate ...
See full reviewResponsable SPA
5 months ago
Verified
... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...
See full reviewGlobal Ancillary Director
3 months ago
Verified
... An intelligent room upgrade and cross selling solution to start generating revenue even before your guest arrives to your property ...
See full reviewDirector of Revenue Management
1 months ago
Verified
... Helps to automate upselling and follow through on upsell journey. Since have implemented Oaky in one of our hotels, it is the highest revenue upsell on the island and directly helps with uplift of ...
See full reviewDirector of Revenue Management
1 months ago
Verified
... Helps to automate upselling and follow through on upsell journey. Since have implemented Oaky in one of our hotels, it is the highest revenue upsell on the island and directly helps with uplift of ...
See full reviewWelcome Office Manager
1 months ago
Verified
... I think further integration with the 2-way communication would be great, such as cancelling upsell products or adding the upsell again after it already has been added. ...
See full reviewWelcome Office Manager
1 months ago
Verified
... I think further integration with the 2-way communication would be great, such as cancelling upsell products or adding the upsell again after it already has been added. ...
See full reviewRevenue Technology Supervisor
1 months ago
Verified
... After years of working with Oaky, we can confidently say it’s a must-have for upselling. The platform’s user-friendly design and ability to offer tailored, relevant upsells to guests have boosted our revenue while enhancing the guest experience. Oaky’s dynamic pricing and smart segmentation ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... Oaky and Opera Cloud 2-way integration has been a game-changer for us. It's supercharged our operations, making things smoother and faster. Our team can now focus on delivering exceptional guest ...
See full reviewFront Office Assistant Manager
22 days ago
Verified
... The best part is The way it comes to the system and create the charge directly into the guest billing. ...
See full reviewAsst. Revenue Manager
17 days ago
Verified
... Oaky is very easy to use and helps a lot with increasing our revenue. They have a very friendly and helpful customer service. ...
See full reviewDirector of Revenue
17 days ago
Verified
... Overall, I am pleased with Oaky and the platform. I like the user friendly interface it makes it easy to navigate. It also updates the amount in the PMS system so the team doesn't have to do the ...
See full reviewDirector of Revenue
17 days ago
Verified
... Exceptional Upselling services that drive results! ...
See full reviewArea Director Revenue Optimisation
16 days ago
Verified
... Two integration not only for rooms but also other products, videos/carousals for Gen Z customers. Besides email notifications potential tagging/following after services rendered to continue the ...
See full reviewDirector Of Revenue
16 days ago
Verified
... If to really need to provide a comment, suggest to integrate the upselling package code from PMS directly instead of require setup manually again in the platform. ...
See full reviewDirector Of Revenue
16 days ago
Verified
... If to really need to provide a comment, suggest to integrate the upselling package code from PMS directly instead of require setup manually again in the platform. ...
See full reviewDirector Of Revenue
16 days ago
Verified
... If to really need to provide a comment, suggest to integrate the upselling package code from PMS directly instead of require setup manually again in the platform. ...
See full reviewDirector rooms & revenue
16 days ago
Verified
... Customized offers based on hotel. So hotel team select the offers and go live without thinking or creating new offers. Also if AI can be integrated ...
See full reviewDirector rooms & revenue
16 days ago
Verified
... Uploading the offers and control them with content. images, description. Monthly reports. Feel and look of the website. Approve or reject the upselling request. ...
See full reviewFront Office & Reservations Supervisor
16 days ago
Verified
... If a guest stays for several nights and would like to upgrade only for one or two nights, it would be good to add a date that for example only the final night on the reservation should be upgraded, ...
See full reviewRevenue Manager
16 days ago
Verified
... The process of handling contracts and renew policy. Every time there is a payment increment. At the beginning of using the app you have create feedback and follow ups from Oaky team but later it ...
See full reviewRevenue Manager
16 days ago
Verified
... The process of handling contracts and renew policy. Every time there is a payment increment. At the beginning of using the app you have create feedback and follow ups from Oaky team but later it ...
See full reviewCluster E-Commerce Manager
15 days ago
Verified
... The new feature 2-way integration allow the whole process automatic and minimize manual process. Oaky allow flexibility to upload different services in the platform. ...
See full reviewWelcome office manager
15 days ago
Verified
... The integration and the system set up was confusing and hard without any prior knowledge. Also the system could benefit of an update that works better with upsells after check in and links as a ...
See full reviewRooms Division Manager
18 days ago
Verified
... An App application to make it more user friendly, as compared to only website as of now. It helps with quick ways to approve or reject in fingertips. ...
See full reviewReservation manager
14 days ago
Verified
... Auto sending system to the guest who has an email address on their profile and no need to take any action by manually. ...
See full reviewReservation manager
14 days ago
Verified
... Auto sending system to the guest who has an email address on their profile and no need to take any action by manually. ...
See full reviewRevenue Manager
12 days ago
Verified
... Very easy to implement, various opportunities to improve addons, little to no additional work after initial setup, high additional revenue immedatly ...
See full reviewRevenue Manager
12 days ago
Verified
... In depth reporting is not fully accessible via extranet yet, but can be requested at anytime be market manager directly if needed ...
See full revieweCommerce Manager
11 days ago
Verified
... It's straightforward, the system is easy to use, fast support (if you have any questions) Ease of creating new services. ...
See full reviewGM
11 days ago
Verified
... Integration with our PMS software where nothing much team has to do and everything is exported properly with all the details. ...
See full reviewGM
11 days ago
Verified
... Integration with our PMS software where nothing much team has to do and everything is exported properly with all the details. ...
See full reviewCluster Revenue Manager
10 days ago
Verified
... More in technicality such as a featured where guest can pay directly after they book/reserve the services. in my opinion, it will be easier for both hotels and guests. ...
See full reviewManager - E-Commerce
5 days ago
Verified
... - Reduced manual handling of guest queries. - Auto posting of applicable charges. - Flexibility of creating any type of deal to upsell. - Improves guest experience. - Helps drive incremental revenue. - Auto fetch ...
See full reviewIntegrations
Foundational
Hoteliers often find that Oaky's upselling software offers robust integrations, such as a stable API interface with PMS systems, alleviating previous synchronization issues. However, some users encounter challenges with setup, noting that integrating upselling package codes directly from PMS would streamline processes and avoid redundant configurations. The system is proactive in supporting upselling opportunities and works efficiently with automatic, pre-arrival guest engagement. Yet, enhancements are suggested for post-check-in integrations for better functionality with requests like parking. Additionally, two-way connectivity with systems like Opera Cloud is praised, especially with fixed charges functionality, addressing specific regional needs, such as taxation concerns for Indian properties.
Commercial Development Manager
1 months ago
Verified
... Obviously it would be a great benefit if the whole functionality will be interfaced, without huge extra costs for the hotels. I would like to have a free of charge interface to our Property ...
See full reviewCommercial Development Manager
1 months ago
Verified
... Obviously it would be a great benefit if the whole functionality will be interfaced, without huge extra costs for the hotels. I would like to have a free of charge interface to our Property ...
See full reviewDistribution support executive
1 months ago
Verified
... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and increase our revenue; -Very easy to use offer managing platform and guest facing side is also very easy and straightforward to use; - Support is very quick to answer questions and help with queries, -I like that Oaky is a forward thinking company and is implementing ...
See full reviewDistribution support executive
1 months ago
Verified
... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and increase our revenue; -Very easy to use offer managing platform and guest facing side is also very easy and straightforward to use; - Support is very quick to answer questions and help with queries, -I like that Oaky is a forward thinking company and is implementing new features that can connect ...
See full reviewRegional Director of Revenue, Virgin Hotels Scotland
10 months ago
Verified
... Love the upselling software, and the team at Oaky, who is always so lovely and willing to assist in a very timely manner. ...
See full reviewReservation Lead Creative
8 months ago
Verified
... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...
See full reviewReservations Manager
8 months ago
Verified
... At the moment we are using the Oaky platform in the areas we are interested in upselling and we are doing very well ...
See full reviewRevenue Manager
8 months ago
Verified
... Great tool to apply pricing strategy to my pre arrival upselling and packages, reporting, the connection 2 way is very helpful tool to ensure room upselling. ...
See full reviewRevenue Manager
8 months ago
Verified
... Great tool to apply pricing strategy to my pre arrival upselling and packages, reporting, the connection 2 way is very helpful tool to ensure room upselling. ...
See full reviewRevenue Manager
8 months ago
Verified
... Great tool to apply pricing strategy to my pre arrival upselling and packages, reporting, the connection 2 way is very helpful tool to ensure room upselling. ...
See full reviewInside sales
8 months ago
Verified
... Great software for upselling - with 2 way integration ...
See full reviewInside sales
8 months ago
Verified
... Great software for upselling - with 2 way integration ...
See full reviewFront Desk Manager
8 months ago
Verified
... We like the most the easy way to put us in contact wit our client and insitate our sales (room upgrades) ...
See full reviewDirector, Revenue
6 months ago
Verified
... What impresses me the most about Oaky is its seamless integration of user-friendly design with robust functionality. As a hotelier, I have found Oaky to be an indispensable tool that not only ...
See full reviewDirector, Revenue
6 months ago
Verified
... Our experience with Oaky has been overwhelmingly positive, and we echo the widespread acclaim for its impressive features and products. Since integrating Oaky into our operations, our journey has been one of satisfaction and tangible benefits. However, we encountered a challenge concerning the direct integration with our OPMS, particularly due to our version being cloud ...
See full reviewE-Commerce
5 months ago
Verified
... • Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network ...
See full reviewCommercial Director
5 months ago
Verified
... Mainly the connectivity with Sihot and Synxs. I believe those were the mainly issues we have. Besides this I don´t have any other inputs. ...
See full reviewCommercial Director
5 months ago
Verified
... Mainly the connectivity with Sihot and Synxs. I believe those were the mainly issues we have. Besides this I don´t have any other inputs. ...
See full reviewCommercial Director
5 months ago
Verified
... Mainly the connectivity with Sihot and Synxs. I believe those were the mainly issues we have. Besides this I don´t have any other inputs. ...
See full reviewCommercial Director
5 months ago
Verified
... Mainly the connectivity with Sihot and Synxs. I believe those were the mainly issues we have. Besides this I don´t have any other inputs. ...
See full reviewResponsable SPA
5 months ago
Verified
... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...
See full reviewResponsable SPA
5 months ago
Verified
... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...
See full reviewResponsable SPA
5 months ago
Verified
... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...
See full reviewResponsable SPA
5 months ago
Verified
... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...
See full reviewFront Office Manager
4 months ago
Verified
... Oaky's upselling tools are very user friendly, making them simple to use and manage. Users can quickly become proficient with the tools without much training, and the tool is integrated with the hotel's ...
See full reviewFront Office Manager
4 months ago
Verified
... Oaky's upselling tools are very user friendly, making them simple to use and manage. Users can quickly become proficient with the tools without much training, and the tool is integrated with the ...
See full reviewDirector of Revenue
3 months ago
Verified
... Not to their own fault, but some brands do not yet allow a two way interface with Oaky and the PMS which is essential to capture the highest possible revenue. ...
See full reviewDirector of Revenue
3 months ago
Verified
... Not to their own fault, but some brands do not yet allow a two way interface with Oaky and the PMS which is essential to capture the highest possible revenue. ...
See full reviewRevenue manager
3 months ago
Verified
... I have worked with Oaky in previous hotels and the experience was amazing. This time I had a new set up with Carolina Lula who was very professional and helpful ...
See full reviewRevenue manager
3 months ago
Verified
... I have worked with Oaky in previous hotels and the experience was amazing. This time I had a new set up with Carolina Lula who was very professional and helpful ...
See full reviewReservation Manager
3 months ago
Verified
... We hope that OAKY can connect with Comanche in the future. It would be good if you can have 24 hours customer service. Recommend to increase staff as I heard that they are lack of staff. ...
See full reviewGuest Relations Agent
1 months ago
Verified
... Enhancing Guest Experience and Operational Efficiency with OAKY at Leonardo Hotels ...
See full reviewWelcome Office Manager
1 months ago
Verified
... Oaky is easy to use system where we as a reception can customize how we want to use it. Also having it communicate with our main hotel PMS system makes it much more effective and easy to teach to ...
See full reviewWelcome Office Manager
1 months ago
Verified
... I think further integration with the 2-way communication would be great, such as cancelling upsell products or adding the upsell again after it already has been added. ...
See full reviewWelcome Office Manager
1 months ago
Verified
... Oaky is easy to use system where we as a reception can customize how we want to use it. Also having it communicate with our main hotel PMS system makes it much more effective and easy to teach to ...
See full reviewReception Manager
1 months ago
Verified
... Oaky just makes it very easy for us to sell upgrades or add ons. It also provides the guests with options to enhance their stay. Win-win! ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... I really love how Oaky offers broad possibilities in terms of deals, from simple one as breakfast, parking or room upgrade, to the more complex deals which include multiple deals such as special packages for any occasion or event. Also, Oaky is extremely user friendly and practical so anyone can easily understand it and use it for the benefit of both hotel and client side. Lastly, Okay's possibility to integrate ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... A 69% increase in guest request acceptance rate: Anantara Siam Bangkok's journey to enhanced guest experience and revenue with the Oaky x OPERA Cloud via OHIP integration ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewRegional Director of Revenue Optimization
21 days ago
Verified
... Is Interactive, easy to use, super flexible, great team, customer support. Easy connectivity with PMS and great 2 way integration reducing the amount of manual work ...
See full reviewAsst. Revenue Manager
17 days ago
Verified
... Nothing really. Perhaps the integration team could have a look into the integration with Opera cloud. I have noticed that if a booking has a fixed rate in Opera the upgrades via Oaky would fail and ...
See full reviewAsst. Revenue Manager
17 days ago
Verified
... Nothing really. Perhaps the integration team could have a look into the integration with Opera cloud. I have noticed that if a booking has a fixed rate in Opera the upgrades via Oaky would fail and ...
See full reviewReservation agent
17 days ago
Verified
... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upselling tools. The tool is designed in such a way that it integrates smoothly into the entire customer journey, offering upsell recommendations at key moments without being pushy or intrusive. This subtle ...
See full reviewGeneral Manager
17 days ago
Verified
... The setup process - especially for chain hotels with its IT infrastructure highly restricted and protected by firewalls and other safety measures make the integration quite a process. ...
See full reviewReservations Supervisor
17 days ago
Verified
... When a reservation is cancelled in our system, upgrade emails are still being sent. This causes concern and frustration with our guests. We had previously raised this with support and we were told there was no issue. This could be an integration ...
See full reviewDirector of Revenue
17 days ago
Verified
... Exceptional Upselling services that drive results! ...
See full reviewArea Director Revenue Optimisation
16 days ago
Verified
... Oaky has helped enhance the overall customer journey and also improve guest engagement. With the continuous improvement on tech side hotels see more opportunities in 2025. ...
See full reviewArea Director Revenue Optimisation
16 days ago
Verified
... Two integration not only for rooms but also other products, videos/carousals for Gen Z customers. Besides email notifications potential tagging/following after services rendered to continue the ...
See full reviewArea Director Revenue Optimisation
16 days ago
Verified
... Two integration not only for rooms but also other products, videos/carousals for Gen Z customers. Besides email notifications potential tagging/following after services rendered to continue the ...
See full reviewArea Director Revenue Optimisation
16 days ago
Verified
... Two integration not only for rooms but also other products, videos/carousals for Gen Z customers. Besides email notifications potential tagging/following after services rendered to continue the ...
See full reviewDirector Of Revenue
16 days ago
Verified
... System easy to operate and navigate, able to generate soundable results for the operator. Very proactive in providing support for upselling opportunity and any system integration issues. ...
See full reviewDirector Of Revenue
16 days ago
Verified
... If to really need to provide a comment, suggest to integrate the upselling package code from PMS directly instead of require setup manually again in the platform. ...
See full reviewDirector rooms & revenue
16 days ago
Verified
... Customized offers based on hotel. So hotel team select the offers and go live without thinking or creating new offers. Also if AI can be integrated ...
See full reviewFront Office Manager
16 days ago
Verified
... Oaky has helped us and our hotel guests to create a quick and easy way to sell/buy extra's for their stay in our hotel. ...
See full reviewFront Office Manager
16 days ago
Verified
... Perfect system for automatic upselling pre-arrival and in stay. ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Not much, the "new" api to our PMS is quick and stable, a great improvement to the old one where there was sometimes issues. ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Not much, the "new" api to our PMS is quick and stable, a great improvement to the old one where there was sometimes issues. ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Our upselling strategy has soared to new heights, thanks to the incredible capabilities of Oaky, our go-to upselling tool. Between 2023 and 2024, our total turnover experienced an astonishing 74% ...
See full reviewDirector of Revenue and Customer Sales
16 days ago
Verified
... Insight from Oaky or dashboard on their side can be enhanced more so hotel knows where the opportunities are and improve from there. ...
See full reviewCommercial Manager
16 days ago
Verified
... To perzonalize the email even more and to send confirmation emails through OAKY as wellTo further personalize the email and send confirmation emails through OAKY as well. ...
See full reviewAssistant General Manager
16 days ago
Verified
... Nothing at this time. We currently do not use the integrated version, but look forward to integrating with our PMS platform. ...
See full reviewOperation Manager
15 days ago
Verified
... It is very efficient assistance tool. I really helping in showcasing hotel services and upsell hotel facilites to hotel guest. ...
See full reviewWelcome office manager
15 days ago
Verified
... The integration and the system set up was confusing and hard without any prior knowledge. Also the system could benefit of an update that works better with upsells after check in and links as a ...
See full reviewReservation manager
14 days ago
Verified
... Auto sending system to the guest who has an email address on their profile and no need to take any action by manually. ...
See full reviewReservation manager
14 days ago
Verified
... If you can the filter that not to send an email to the some of the guest from Bookiing.com who is actually book through Agoda. That type of the guest can not be received a link. ...
See full reviewReservation manager
14 days ago
Verified
... Auto sending system to the guest who has an email address on their profile and no need to take any action by manually. ...
See full reviewReservation manager
14 days ago
Verified
... If you can the filter that not to send an email to the some of the guest from Bookiing.com who is actually book through Agoda. That type of the guest can not be received a link. ...
See full reviewDirector of diital Marketing
12 days ago
Verified
... Oaky has been a great addition to our digital marketing efforts ...
See full reviewRevenue Manager
12 days ago
Verified
... In depth reporting is not fully accessible via extranet yet, but can be requested at anytime be market manager directly if needed ...
See full revieweCommerce Manager
11 days ago
Verified
... Nothing at the moment At the moment I can't think of anything that can be improved. At the moment I can't think of anything that can be improved. unless a guest has more than one reservation for the same ...
See full reviewGM
11 days ago
Verified
... Integration with our PMS software where nothing much team has to do and everything is exported properly with all the details. ...
See full reviewManager - E-Commerce
5 days ago
Verified
... 2 way connectivity with Opera Cloud with fixed charges functionality instead of packages which can help address concerns of taxation for India properties. ...
See full reviewValue
Uneconomical
Hoteliers often highlight the significant value derived from using Oaky's Upselling Software, particularly in its ability to drive revenue through automation and integration. The software's seamless integration with Property Management Systems (PMS) and Customer Relationship Management (CRM) systems is praised, offering a reliable setup that enhances operational efficiency. Users appreciate the platform's automation features, which streamline upselling processes, deliver timely offers, and customize guest experiences, ultimately boosting revenue without significant manual input. The flexibility of creating various packages and offers aligns with hotels' diverse needs. Additionally, the comprehensive reporting and insights generated by Oaky provide actionable data, allowing for strategic decisions that further enhance profitability. Overall, Oaky is considered a valuable investment for its robust functionality and the tangible financial returns it offers to hotels.
Commercial Development Manager
1 months ago
Verified
... Touching virgin territory for hoteliers! Have used for 2 years after using Nor1, which I didn't like at all. ...
See full reviewCommercial Development Manager
1 months ago
Verified
... Obviously it would be a great benefit if the whole functionality will be interfaced, without huge extra costs for the hotels. I would like to have a free of charge interface to our Property ...
See full reviewCommercial Development Manager
1 months ago
Verified
... Touching virgin territory for hoteliers! Have used for 2 years after using Nor1, which I didn't like at all. ...
See full reviewCommercial Development Manager
1 months ago
Verified
... The fact that it tackles pre-arrival upseling which is often still virgin territory for hoteliers. ...
See full reviewFront Office & Reservations Manager
1 months ago
Verified
... Small investment, big returns! ...
See full reviewFront Office & Reservations Manager
1 months ago
Verified
... Small investment, big returns! ...
See full reviewFront Office & Reservations Manager
1 months ago
Verified
... - automated upsell with unlimited options - web app in different languages - results much higher than anticipated - integrated with PMS - easy set-up ...
See full reviewFront Office & Reservations Manager
1 months ago
Verified
... Still a growing platform so hopefully added features will come over time. Overall, very satisfied with the added revenue Oaky brought to the hotel. ...
See full reviewFront Office & Reservations Manager
1 months ago
Verified
... - automated upsell with unlimited options - web app in different languages - results much higher than anticipated - integrated with PMS - easy set-up ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Good platform to push offers that will enhance guests stay experience. ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Reports - can be further detailed rather than just overview to analyze further opportunities to improve on upsells and market targeting. ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Reports - can be further detailed rather than just overview to analyze further opportunities to improve on upsells and market targeting. ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Good platform to push offers that will enhance guests stay experience. ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Reports - can be further detailed rather than just overview to analyze further opportunities to improve on upsells and market targeting. ...
See full reviewDistribution support executive
1 months ago
Verified
... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and ...
See full reviewDistribution support executive
1 months ago
Verified
... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and increase our revenue; -Very easy to use offer managing platform and guest facing side is also very easy and straightforward to use; - Support is very quick to answer questions and help with queries, -I like that Oaky is a forward thinking company and is implementing new features that can connect directly with our property management system; -And support from our account manager is amazing with the help and ideas how we can improve ...
See full reviewFront Office Manager
10 months ago
Verified
... The visibility, the marketing of Oaky and we would like to get more business through it. I realised that is not well know by our guests, but we will get there :) ...
See full reviewFront Office Manager
10 months ago
Verified
... I like the extranet, is simple and easy to use it. Everything goes smoothly. The integration system was an impovement ...
See full reviewFront Office Manager
10 months ago
Verified
... The visibility, the marketing of Oaky and we would like to get more business through it. I realised that is not well know by our guests, but we will get there :) ...
See full reviewFront Office Manager
10 months ago
Verified
... The visibility, the marketing of Oaky and we would like to get more business through it. I realised that is not well know by our guests, but we will get there :) ...
See full reviewRooms Division Manager
10 months ago
Verified
... You can make your services more available, more likeable and more accessible and you just need to offer an upgrade or sell a package. In this competitive wide range of hospitality industry enhancig ...
See full reviewDirector of Revenue
10 months ago
Verified
... Dynamic, Innovative and easy to use upselling platform ...
See full reviewRegional Director of Revenue, Virgin Hotels Scotland
10 months ago
Verified
... Love the upselling software, and the team at Oaky, who is always so lovely and willing to assist in a very timely manner. ...
See full reviewArea Reservations Manager
10 months ago
Verified
... The daily Pre-arrival guest list is very helpful to make sure reservations and front office team are set for success. I like that requests are inputted directly into Opera Cloud as traces and notes ...
See full reviewArea Reservations Manager
10 months ago
Verified
... The reservation code provided to guests and sent to the front desk is not the same number as the reservation confirmation number, thus causes confusion for all. I wish Oaky can access our occupancy ...
See full review2º Jefe de recepción
9 months ago
Verified
... Since we have OKAY with us, we are happy, because it works very well, it is easy to use and understand. The hotel's income increases and we are happy ...
See full review2º Jefe de recepción
9 months ago
Verified
... Since we have OKAY with us, we are happy, because it works very well, it is easy to use and understand. The hotel's income increases and we are happy ...
See full review2º Jefe de recepción
9 months ago
Verified
... Since we have OKAY with us, we are happy, because it works very well, it is easy to use and understand. The hotel's income increases and we are happy ...
See full reviewReservation Lead Creative
8 months ago
Verified
... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...
See full reviewReservation Lead Creative
8 months ago
Verified
... Overall, Oaky has been fantastic. Keep up the great work! Overall, Oaky has been fantastic. The integration with Emma, excellent support have truly impressed us. Keep up the great work! ...
See full reviewReservation Lead Creative
8 months ago
Verified
... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...
See full reviewReservations Manager
8 months ago
Verified
... We are using it for upselling room types and services ...
See full reviewReservations Manager
8 months ago
Verified
... It is very easy for us to receive extra revenue and upsell our service and provide additional experiences to our guests. ...
See full reviewReservations Manager
8 months ago
Verified
... It is very easy for us to receive extra revenue and upsell our service and provide additional experiences to our guests. ...
See full reviewCluster Director of Operations
8 months ago
Verified
... Easier splitting reports for front desk agents and oaky upsells for reporting. Most hotels will incentivize their agents and hence having the reports available Split would be great. Maybe more report options. In the implementation package so as to make it easier for approvals add in the video training sessions with an oaky expert. Also because we are in a unique region it is useful to provide benchmarks for the city if possible. So there is a baseline on performance to compare against. Difficult ...
See full reviewCluster Director of Operations
8 months ago
Verified
... Easier splitting reports for front desk agents and oaky upsells for reporting. Most hotels will incentivize their agents and hence having the reports available Split would be great. Maybe more report options. In the implementation package so as to make it easier for approvals add in the video training sessions with an oaky expert. Also because we are in a unique region it is useful to provide benchmarks for the city if possible. So there is a baseline on performance to compare against. Difficult for properties that perhaps rely on travel agent group bookings as these are done as a block in the PMS hence no individual email addresses for the emails from oaky to be sent. This is a missed ...
See full reviewCluster Director of Operations
8 months ago
Verified
... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. This is the game changer. The both of them were always available to answer or assist with anything and this is what made the project successful. The training platform was easy for the staff to understand and I like that you can personalize agent goals and targets. This made tracking much easier to monitor performance. The customer service also offered best practices which were very helpful for us to implement and try increase revenue. No complaints from customers in terms of the email ...
See full reviewCluster Director of Operations
8 months ago
Verified
... Easier splitting reports for front desk agents and oaky upsells for reporting. Most hotels will incentivize their agents and hence having the reports available Split would be great. Maybe more report options. In the implementation package so as to make it easier for approvals add in the video training sessions with an oaky expert. Also because we are in a unique ...
See full reviewHotel Operations Manger
8 months ago
Verified
... Good for upselling and give our guests many choices and benefits during the reservation before they visit the hotel and use our facility ...
See full reviewHotel Operations Manger
8 months ago
Verified
... Easy to acsses for our guest throgh our web site page ...
See full reviewHotel Operations Manger
8 months ago
Verified
... Good for upselling and give our guests many choices and benefits during the reservation before they visit the hotel and use our facility ...
See full reviewHotel Operations Manger
8 months ago
Verified
... Easy to acsses for our guest throgh our web site page ...
See full reviewInside sales
8 months ago
Verified
... Oaky is a great tool to use for upselling. The tool is very userfriendly. The services that you can upsell are endless. I most like the segmentation, where you can personalize offers to your guests. ...
See full reviewMarketing Manager
8 months ago
Verified
... Easy tool to use, endless possibilities to add services and upgrades. The tool is a nice extra to add in your marketing strategy. Thanks to Oaky, our guests can make their stay even more pleasant. ...
See full reviewMarketing Manager
8 months ago
Verified
... Easy tool to use, endless possibilities to add services and upgrades. The tool is a nice extra to add in your marketing strategy. Thanks to Oaky, our guests can make their stay even more pleasant. ...
See full reviewReservation Manager
8 months ago
Verified
... USEFUL Everything is very useful and easy, the system integration is also very successful, all that remains is to sell :) ...
See full reviewReservation Manager
8 months ago
Verified
... USEFUL Everything is very useful and easy, the system integration is also very successful, all that remains is to sell :) ...
See full reviewAssistant Manager, Product and Personailisation
8 months ago
Verified
... I have thoroughly enjoyed using the Oaky backend. As a product owner of several applications and website tools, I have experienced using backends from various external parties. I must say, Oaky's ...
See full reviewAssistant Manager, Product and Personailisation
8 months ago
Verified
... I have thoroughly enjoyed using the Oaky backend. As a product owner of several applications and website tools, I have experienced using backends from various external parties. I must say, Oaky's ...
See full reviewFront Desk Manager
8 months ago
Verified
... We like the most the easy way to put us in contact wit our client and insitate our sales (room upgrades) ...
See full reviewDirector of Revenue
8 months ago
Verified
... Our efforts are tielding favorable returns and easy to use ...
See full reviewDirector of Revenue
8 months ago
Verified
... Its user friendly and integrates smoothly with our existing pms, making it easy to automate upsells and personalise the experience for guests a breeze. What really hits the spot is seeing our efforts pay off in terms of increased revenue and gives me great pleasure to see its fielding ...
See full revieweCommerce Manager
7 months ago
Verified
... - Help us to upsell hotel activities, experience, sand service, upon guests arrival - Easy interface to modify services and room upgrades for guests - Report is just a click away, I love how easy to ...
See full reviewLicenciado
6 months ago
Verified
... That the tool is very easy to use and is a great opportunity and options for Guests and to increase our sales. ...
See full reviewDirector, Revenue
6 months ago
Verified
... Our experience with Oaky has been overwhelmingly positive, and we echo the widespread acclaim for its impressive features and products. Since integrating Oaky into our operations, our journey has been one of satisfaction and tangible ...
See full reviewDirector, Revenue
6 months ago
Verified
... Unlock Your Upselling Potential with Oaky's Exceptional Tool – Your Key to Maximizing Revenue Opportunities! ...
See full reviewDirector, Revenue
6 months ago
Verified
... What impresses me the most about Oaky is its seamless integration of user-friendly design with robust functionality. As a hotelier, I have found Oaky to be an indispensable tool that not only enhances our ancillary and room upgrade revenue but also streamlines the entire upsell process. The platform's intuitive interface makes it effortless to manage upsells and package, allowing us to offer personalized guest experiences with ease. Oaky has truly set ...
See full reviewDirector, Revenue
6 months ago
Verified
... What impresses me the most about Oaky is its seamless integration of user-friendly design with robust functionality. As a hotelier, I have found Oaky to be an indispensable tool that not only enhances our ancillary and room upgrade revenue but also streamlines the entire upsell process. The platform's intuitive interface makes it effortless to manage upsells and package, allowing us to offer personalized guest experiences with ease. Oaky has truly set itself apart as a leader in hotel management solutions by simplifying our operations and significantly boosting our productivity. Its comprehensive features have enabled us to efficiently handle guest requests and preferences, thereby elevating our service standards and guest satisfaction levels. In essence, Oaky has become an invaluable asset to our operations, offering unparalleled convenience and performance that every hotelier can appreciate. One of the aspects we value and like most is the exceptional support we have received from the Customer Success Manager APAC, Miss Marjorie, since the beginning of our partnership ...
See full reviewE-Commerce
5 months ago
Verified
... • Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network ...
See full reviewCorp. Senior Digital Marketing Manager
5 months ago
Verified
... We are the first property utilized this platform and its help us to boost our upselling budget ...
See full reviewCorp. Senior Digital Marketing Manager
5 months ago
Verified
... We are the first property utilized this platform and its help us to boost our upselling budget ...
See full reviewCorp. Senior Digital Marketing Manager
5 months ago
Verified
... I like to use the upselling feature as it helps our Front Office team for upselling higher room category prior guest arrival. ...
See full reviewCorp. Senior Digital Marketing Manager
5 months ago
Verified
... I like to use the upselling feature as it helps our Front Office team for upselling higher room category prior guest arrival. ...
See full reviewCorp. Senior Digital Marketing Manager
5 months ago
Verified
... We are the first property utilized this platform and its help us to boost our upselling budget ...
See full reviewResponsable SPA
5 months ago
Verified
... Allows you to reach more clients (and potential ones) / Helps improve the organization of the agenda with more time in advance. ...
See full reviewResponsable SPA
5 months ago
Verified
... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...
See full reviewRoom division Manager
4 months ago
Verified
... I love all their services. They are very efficient and professional. Excellent platform and very good to work with. They always respond quickly. ...
See full reviewFront Office Manager
4 months ago
Verified
... Great tool for Hotel Front Desk Upselling ...
See full reviewDirector of Revenue
3 months ago
Verified
... Not to their own fault, but some brands do not yet allow a two way interface with Oaky and the PMS which is essential to capture the highest possible revenue. ...
See full reviewDirector of Revenue
3 months ago
Verified
... Not to their own fault, but some brands do not yet allow a two way interface with Oaky and the PMS which is essential to capture the highest possible revenue. ...
See full reviewMarketing Manager
3 months ago
Verified
... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The ...
See full reviewMarketing Manager
3 months ago
Verified
... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The ...
See full reviewMarketing Manager
3 months ago
Verified
... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The ...
See full reviewMarketing Manager
3 months ago
Verified
... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The ...
See full reviewMarketing Manager
3 months ago
Verified
... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The ...
See full reviewGlobal Ancillary Director
3 months ago
Verified
... OAKY offers a very intuitive and user friendly solution to our guests and teams that enables revenue generation since the very begining, very useful dasboards to have a clear overview of the operation. No doubt to get a positivive ROI ...
See full reviewGlobal Ancillary Director
3 months ago
Verified
... Their capacity to be integrated with a wider range of hotel systems. I understand that the world of integrations is inmense,but system integrations are key to increase a better guest experience ...
See full reviewGlobal Ancillary Director
3 months ago
Verified
... OAKY offers a very intuitive and user friendly solution to our guests and teams that enables revenue generation since the very begining, very useful dasboards to have a clear overview of the ...
See full reviewFront Office Manager
3 months ago
Verified
... Easy to use, intuitive and provides extra income as well as it increases guests' satisfaction. We've had no issues with it and the support service contact provides help efficiently. ...
See full reviewFront Office Manager
3 months ago
Verified
... I see no barriers or important inputs to increase or improve the tool really. It's been usefull ar all times. ...
See full reviewReception
3 months ago
Verified
... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated extra revenue for us before the customer arrived at the hotel ...
See full reviewReception
3 months ago
Verified
... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated ...
See full reviewReception
3 months ago
Verified
... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated ...
See full reviewReception
3 months ago
Verified
... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated ...
See full reviewReception
3 months ago
Verified
... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated ...
See full reviewAssistant Reservations Manager
3 months ago
Verified
... Exceptional Upsell Platform for Enhanced Guest Experience ...
See full reviewAssistant Reservations Manager
3 months ago
Verified
... While Oaky is fantastic, there’s always room for a few improvements, however as of now all is good. If there are any improvements need we will be happy to keep you updated. ...
See full reviewRevenue manager
3 months ago
Verified
... Great Experience setting up the System and completing the Onboarding process ...
See full reviewReservation Manager
3 months ago
Verified
... The Customer service from Marjorie and Carolina and Aziz, they are very helpful and always recommend us for improve our services, especially Marjorie, she is the best customer service I've ever work with. Their system very easy to use. When I was missed ...
See full reviewReservation Manager
3 months ago
Verified
... The Customer service from Marjorie and Carolina and Aziz, they are very helpful and always recommend us for improve our services, especially Marjorie, she is the best customer service I've ever work with. Their system very easy to use. When I was missed out something they are always recommended us to do things to improve our services which is excellent ...
See full reviewReservation Manager
3 months ago
Verified
... The Customer service from Marjorie and Carolina and Aziz, they are very helpful and always recommend us for improve our services, especially Marjorie, she is the best customer service I've ever work ...
See full reviewDirector of Revenue Management
1 months ago
Verified
... Helps to automate upselling and follow through on upsell journey. Since have implemented Oaky in one of our hotels, it is the highest revenue upsell on the island and directly helps with uplift of ...
See full reviewDirector of Revenue Management
1 months ago
Verified
... Helps to automate upselling and follow through on upsell journey. Since have implemented Oaky in one of our hotels, it is the highest revenue upsell on the island and directly helps with uplift of ...
See full reviewGeneral Manager
1 months ago
Verified
... sharing of what others are doing to encourage more usage - ie explaining offers that have worked elsewhere, suggestions for best placed photography. unless it is there already and I missed it ...
See full reviewGeneral Manager
1 months ago
Verified
... sharing of what others are doing to encourage more usage - ie explaining offers that have worked elsewhere, suggestions for best placed photography. unless it is there already and I missed it ...
See full reviewGeneral Manager
1 months ago
Verified
... Easy to use as an operator and also for the guest to use the dynamic packaging, visualize, looks good and reporting is a great tool ...
See full reviewGeneral Manager
1 months ago
Verified
... sharing of what others are doing to encourage more usage - ie explaining offers that have worked elsewhere, suggestions for best placed photography. unless it is there already and I missed it ...
See full reviewReception Supervisor
1 months ago
Verified
... I like how easy it is for guests to upgrade their rooms and make their stay at the hotel special. It's especially good if they have any celebrations coming up. ...
See full reviewReception Supervisor
1 months ago
Verified
... I like how easy it is for guests to upgrade their rooms and make their stay at the hotel special. It's especially good if they have any celebrations coming up. ...
See full reviewReception Supervisor
1 months ago
Verified
... I don't really think there is much to be improved to be honest. it's always been great service and communication. ...
See full reviewReception Supervisor
1 months ago
Verified
... I like how easy it is for guests to upgrade their rooms and make their stay at the hotel special. It's especially good if they have any celebrations coming up. ...
See full reviewReception Supervisor
1 months ago
Verified
... Great service and upsell opportunities for guest ...
See full reviewReception Supervisor
1 months ago
Verified
... I don't really think there is much to be improved to be honest. it's always been great service and communication. ...
See full reviewGeneral Manager
1 months ago
Verified
... Oaky really makes the task of upselling simple, and we've seen some fantastic conversion results, which has really helped increase our rooms revenue. ...
See full reviewWelcome Office Manager
1 months ago
Verified
... I find the program to be incredibly user-friendly for employees. The interface is intuitive and easy to navigate, with a smooth flow that simplifies the process. It integrates sales into daily routines, making it easier ...
See full reviewWelcome Office Manager
1 months ago
Verified
... I find the program to be incredibly user-friendly for employees. The interface is intuitive and easy to navigate, with a smooth flow that simplifies the process. It integrates sales into daily routines, making it easier for teams to stay on track and maintain ...
See full reviewWelcome Office Manager
1 months ago
Verified
... The simplicity of the program, allows staff to easily track their progress and performance towards goals. helping to keep everyone focused on meeting targets. ...
See full reviewReception Manager
1 months ago
Verified
... Oaky just makes it very easy for us to sell upgrades or add ons. It also provides the guests with options to enhance their stay. Win-win! ...
See full reviewRevenue Technology Supervisor
1 months ago
Verified
... After years of working with Oaky, we can confidently say it’s a must-have for upselling. The platform’s user-friendly design and ability to offer tailored, relevant upsells to guests have boosted ...
See full reviewRevenue manager
1 months ago
Verified
... Good upselling directly to bookings. Generating extra revenue for the hotel. directly integrates with our Property management system while controlling inventory. ...
See full reviewSenior Director Revenue Technology
1 months ago
Verified
... Oaky is an easy tool to setup and use, able to quickly generate a concrete ROI to our hotels. Their ability to reach 80%+ customers is key! ...
See full reviewSenior Director Revenue Technology
1 months ago
Verified
... Nothing, best upselling provider! I highly recommend to any hotel type, economic or luxury brand, all hotel can target incremental revenue with the tool! ...
See full reviewSenior Director Revenue Technology
1 months ago
Verified
... Oaky is an easy tool to setup and use, able to quickly generate a concrete ROI to our hotels. Their ability to reach 80%+ customers is key! ...
See full reviewSenior Director Revenue Technology
1 months ago
Verified
... Nothing, best upselling provider! I highly recommend to any hotel type, economic or luxury brand, all hotel can target incremental revenue with the tool! ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... Why Oaky is with a doubt the #1 upsell tool which can boost your ancillary revenue and increase your trevpar. ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... I really love how Oaky offers broad possibilities in terms of deals, from simple one as breakfast, parking or room upgrade, to the more complex deals which include multiple deals such as special packages for any occasion or event. Also, Oaky is extremely user friendly and practical so anyone can easily understand ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... Why Oaky is with a doubt the #1 upsell tool which can boost your ancillary revenue and increase your trevpar. ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... I really love how Oaky offers broad possibilities in terms of deals, from simple one as breakfast, parking or room upgrade, to the more complex deals which include multiple deals such as special packages for any occasion or event. Also, Oaky is extremely user friendly and practical so anyone can easily understand it and use it for the benefit ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... Why Oaky is with a doubt the #1 upsell tool which can boost your ancillary revenue and increase your trevpar. ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... Oaky and Opera Cloud 2-way integration has been a game-changer for us. It's supercharged our operations, making things smoother and faster. Our team can now focus on delivering exceptional guest experiences, while we maximize revenue with dynamic room upgrade ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... An in-depth report is available at both the chain and hotel levels, allowing users to gain a deeper understanding of key metrics. It also includes benchmarks to help assess our position in the market. ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... An in-depth report is available at both the chain and hotel levels, allowing users to gain a deeper understanding of key metrics. It also includes benchmarks to help assess our position in the market. ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... A 69% increase in guest request acceptance rate: Anantara Siam Bangkok's journey to enhanced guest experience and revenue with the Oaky x OPERA Cloud via OHIP integration ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... An in-depth report is available at both the chain and hotel levels, allowing users to gain a deeper understanding of key metrics. It also includes benchmarks to help assess our position in the market. ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... Oaky and Opera Cloud 2-way integration has been a game-changer for us. It's supercharged our operations, making things smoother and faster. Our team can now focus on delivering exceptional guest ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... A 69% increase in guest request acceptance rate: Anantara Siam Bangkok's journey to enhanced guest experience and revenue with the Oaky x OPERA Cloud via OHIP integration ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewCEO
23 days ago
Verified
... How this program and tool can be integrated with the help of AI and become even more powerful and increase service and quality and drive even more revenue. ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewArea Director of Revenue
23 days ago
Verified
... Okay hotel upselling tools can significantly boost your hotel's revenue. They offer a convenient way to present additional services and upgrades to guests, enhancing their stay and increasing your ...
See full reviewArea Director of Revenue
23 days ago
Verified
... Okay hotel upselling tools can significantly boost your hotel's revenue. They offer a convenient way to present additional services and upgrades to guests, enhancing their stay and increasing your ...
See full reviewArea Director of Revenue
23 days ago
Verified
... Okay hotel upselling tools can significantly boost your hotel's revenue. They offer a convenient way to present additional services and upgrades to guests, enhancing their stay and increasing your ...
See full reviewTraining & Quality Manager
23 days ago
Verified
... It is very perfect. There is no anything you have to improve. All things are excellent and very very good 👍🏻 ...
See full reviewTraining & Quality Manager
23 days ago
Verified
... Very good system and helpful for hotel very much, very perfect upsell software in hotel and hospitality industry and guests. ...
See full reviewTraining & Quality Manager
23 days ago
Verified
... Very good system and helpful for hotel very much, very perfect upsell software in hotel and hospitality industry and guests. ...
See full reviewTraining & Quality Manager
23 days ago
Verified
... It is very perfect. There is no anything you have to improve. All things are excellent and very very good 👍🏻 ...
See full reviewFrint office Manager
23 days ago
Verified
... Overall the demo was great and details ...
See full reviewFrint office Manager
23 days ago
Verified
... Overall the demo was great and details ...
See full reviewFrint office Manager
23 days ago
Verified
... Overall the demo was great and details ...
See full reviewFrint office Manager
23 days ago
Verified
... Overall the demo was great and details ...
See full reviewFrint office Manager
23 days ago
Verified
... Ravina and Aimee was experience handling people and answers all question when ask. Overall was a good and informative demo. They also offered to send email when queati8n wasn't answers. ...
See full reviewGeneral Manager
22 days ago
Verified
... Very easy to use and manage. Totally user friendly. Products can be easily changed or added. Good add to ride revenue. ...
See full reviewGeneral Manager
22 days ago
Verified
... Very easy to use and manage. Totally user friendly. Products can be easily changed or added. Good add to ride revenue. ...
See full reviewGeneral Manager
22 days ago
Verified
... Very easy to use and manage. Totally user friendly. Products can be easily changed or added. Good add to ride revenue. ...
See full reviewGeneral Manager
22 days ago
Verified
... Very easy to use and manage. Totally user friendly. Products can be easily changed or added. Good add to ride revenue. ...
See full reviewRegional Director of Revenue Optimization
21 days ago
Verified
... Is Interactive, easy to use, super flexible, great team, customer support. Easy connectivity with PMS and great 2 way integration reducing the amount of manual work ...
See full reviewGeneral Manager
19 days ago
Verified
... Frequent updates for pre-loaded offers in library with details and mechanics. Would be good if there are metrics to use success of pre-loaded offers. ...
See full reviewGeneral Manager
19 days ago
Verified
... Frequent updates for pre-loaded offers in library with details and mechanics. Would be good if there are metrics to use success of pre-loaded offers. ...
See full reviewAsst. Revenue Manager
17 days ago
Verified
... Oaky is very easy to use and helps a lot with increasing our revenue. They have a very friendly and helpful customer service. ...
See full reviewCluster revenue manager
17 days ago
Verified
... Adding more customization options for offer designs could enhance brand alignment. Including real-time performance insights directly in the dashboard would streamline monitoring and adjustments. ...
See full reviewReservation agent
17 days ago
Verified
... Make your clients stay even more personalized ...
See full reviewReservation agent
17 days ago
Verified
... Make your clients stay even more personalized ...
See full reviewReservation agent
17 days ago
Verified
... Make your clients stay even more personalized ...
See full reviewReservation agent
17 days ago
Verified
... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upsell ...
See full reviewDirector of Sales&Marketing
17 days ago
Verified
... One of the standout features for me is the ability to personalize offers based on guest preferences. For example, if a guest books a standard room, we can automatically present them with an upgrade ...
See full reviewDirector of Sales&Marketing
17 days ago
Verified
... One of the standout features for me is the ability to personalize offers based on guest preferences. For example, if a guest books a standard room, we can automatically present them with an upgrade offer to a suite at a discounted ...
See full reviewReservations Supervisor
17 days ago
Verified
... When a reservation is cancelled in our system, upgrade emails are still being sent. This causes concern and frustration with our guests. We had previously raised this with support and we were told ...
See full reviewGM
17 days ago
Verified
... The easy way to use it. It is a daily pleasure and it is really for the team on the daily basis. ...
See full reviewGM
17 days ago
Verified
... The easy way to use it. It is a daily pleasure and it is really for the team on the daily basis. ...
See full reviewRevenue Manager
17 days ago
Verified
... IT would be nice to have a potential revenue upside or incrementatal revenue indication against to each offer alongside recommendations or best practices. ...
See full reviewRevenue Manager
17 days ago
Verified
... The new segmentation feature that was recently released allows us to target our offers to different markets and segments. This helps us be more agile and aligned to guest expectations. ...
See full reviewReservations Manager
16 days ago
Verified
... At this stage I feel I do not have any suggestions for anything that could be improved with our Oaky experience. ...
See full reviewReservations Manager
16 days ago
Verified
... The implementation of the room upgrade bidding system has been a great help in giving our guests the chance to get room upgrades at a price they feel happy to pay. ...
See full reviewArea Director Revenue Optimisation
16 days ago
Verified
... Two integration not only for rooms but also other products, videos/carousals for Gen Z customers. Besides email notifications potential tagging/following after services rendered to continue the ...
See full reviewArea Director Revenue Optimisation
16 days ago
Verified
... Two integration not only for rooms but also other products, videos/carousals for Gen Z customers. Besides email notifications potential tagging/following after services rendered to continue the engagement influencing ...
See full reviewDirector Of Revenue
16 days ago
Verified
... System easy to operate and navigate, able to generate soundable results for the operator. Very proactive in providing support for upselling opportunity and any system integration issues. ...
See full reviewDirector Of Revenue
16 days ago
Verified
... System easy to operate and navigate, able to generate soundable results for the operator. Very proactive in providing support for upselling opportunity and any system integration issues. ...
See full reviewDirector Of Revenue
16 days ago
Verified
... System easy to operate and navigate, able to generate soundable results for the operator. Very proactive in providing support for upselling opportunity and any system integration issues. ...
See full reviewDirector Of Revenue
16 days ago
Verified
... System easy to operate and navigate, able to generate soundable results for the operator. Very proactive in providing support for upselling opportunity and any system integration issues. ...
See full reviewEAM/RDM
16 days ago
Verified
... Easy platform to use, fast access and clear information improving the upselling of the hotel product. More option you can found. ...
See full reviewEAM/RDM
16 days ago
Verified
... Easy platform to use, fast access and clear information improving the upselling of the hotel product. More option you can found. ...
See full reviewRevenue Manger
16 days ago
Verified
... Oaky is a powerful upselling tool for hotels, helping them increase revenue by offering tailored upgrades and services to guests. The platform seamlessly integrates with property management systems, providing easy-to-use, data-driven recommendations. With a user-friendly interface, it allows hotels to personalize offers based on guest preferences, enhancing their experience while boosting ...
See full reviewRevenue Manger
16 days ago
Verified
... Oaky is a powerful upselling tool for hotels, helping them increase revenue by offering tailored upgrades and services to guests. The platform seamlessly integrates with property management systems, providing easy-to-use, data-driven recommendations. With a user-friendly interface, it allows hotels to personalize offers based on guest preferences, enhancing their experience while boosting profitability. Oaky’s success lies in its ability to deliver relevant, timely upsell opportunities, ultimately driving higher revenue with minimal effort. It's a valuable asset for hotels looking to optimize guest engagement and enhance ...
See full reviewRevenue Manger
16 days ago
Verified
... Oaky is a powerful upselling tool for hotels, helping them increase revenue by offering tailored upgrades and services to guests. The platform seamlessly integrates with property management systems, providing easy-to-use, data-driven recommendations. With a user-friendly interface, it allows hotels to personalize offers based on guest preferences, enhancing their experience while boosting profitability. Oaky’s success lies in its ability to deliver relevant ...
See full reviewRevenue Manger
16 days ago
Verified
... Oaky is a powerful upselling tool for hotels, helping them increase revenue by offering tailored upgrades and services to guests. The platform seamlessly integrates with property management systems, providing easy-to-use, data-driven recommendations. With a user-friendly interface, it allows hotels to personalize offers based on guest preferences, enhancing their experience while boosting profitability. Oaky’s success ...
See full reviewFront Office & Reservations Supervisor
16 days ago
Verified
... It's super easy to use and makes the upsell fun. It's good that you can be flexible with the upgrade cost as well. ...
See full reviewFront Office & Reservations Supervisor
16 days ago
Verified
... It's super easy to use and makes the upsell fun. It's good that you can be flexible with the upgrade cost as well. ...
See full reviewFront Office Manager
16 days ago
Verified
... Additional revenue without any staff input, which also brings down our cost for bonuses for staff. Provides information about hotel offerings for guest prior to arrival. Easy setup and customization. ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Incredible Results Achieved with Oaky in 2024! ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Our upselling strategy has soared to new heights, thanks to the incredible capabilities of Oaky, our go-to upselling tool. Between 2023 and 2024, our total turnover experienced an astonishing 74% ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Our upselling strategy has soared to new heights, thanks to the incredible capabilities of Oaky, our go-to upselling tool. Between 2023 and 2024, our total turnover experienced an astonishing 74% ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Our upselling strategy has soared to new heights, thanks to the incredible capabilities of Oaky, our go-to upselling tool. Between 2023 and 2024, our total turnover experienced an astonishing 74% growth — a testament to the tool’s ability to elevate revenue and enhance the guest experience. Upgrades turnover saw steady ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Our upselling strategy has soared to new heights, thanks to the incredible capabilities of Oaky, our go-to upselling tool. Between 2023 and 2024, our total turnover experienced an astonishing 74% growth — a testament to the tool’s ability to elevate revenue and enhance the guest experience. Upgrades turnover saw steady growth of 5%, while services turnover skyrocketed by an incredible 125%. These results underscore Oaky’s exceptional ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Our upselling strategy has soared to new heights, thanks to the incredible capabilities of Oaky, our go-to upselling tool. Between 2023 and 2024, our total turnover experienced an astonishing 74% growth — a testament to the tool’s ability to elevate revenue and enhance the guest experience. Upgrades turnover saw steady growth of 5%, while services turnover skyrocketed by an incredible 125%. These results underscore Oaky’s exceptional performance in helping us tap into opportunities that not only increase revenue but also add value to our guests' stays. Oaky isn’t just a tool — it’s a transformative ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Our upselling strategy has soared to new heights, thanks to the incredible capabilities of Oaky, our go-to upselling tool. Between 2023 and 2024, our total turnover experienced an astonishing 74% ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Our upselling strategy has soared to new heights, thanks to the incredible capabilities of Oaky, our go-to upselling tool. Between 2023 and 2024, our total turnover experienced an astonishing 74% growth — a testament to the tool’s ability to elevate revenue and enhance the guest experience. Upgrades turnover saw steady growth of 5%, while services turnover skyrocketed by an incredible 125%. These results underscore Oaky’s exceptional performance in helping us tap into opportunities that not only increase revenue but also add value to our guests' stays. Oaky isn’t just a tool — it’s a transformative solution for driving revenue growth and creating ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Our upselling strategy has soared to new heights, thanks to the incredible capabilities of Oaky, our go-to upselling tool. Between 2023 and 2024, our total turnover experienced an astonishing 74% growth — a testament to the tool’s ability to elevate revenue and enhance the guest experience. Upgrades turnover saw steady growth of 5%, while services turnover skyrocketed by an incredible 125%. These results underscore Oaky’s exceptional performance in helping us tap into opportunities that not only increase revenue but also add value to our guests' stays. Oaky isn’t just a tool — it’s a transformative solution for driving revenue growth and creating memorable ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Our upselling strategy has soared to new heights, thanks to the incredible capabilities of Oaky, our go-to upselling tool. Between 2023 and 2024, our total turnover experienced an astonishing 74% ...
See full reviewFront Office
16 days ago
Verified
... Easy to use for guests and for us as hotel to approve or deny any requests the guests make and make notes to go with it. ...
See full reviewRevenue Manager
16 days ago
Verified
... The process of handling contracts and renew policy. Every time there is a payment increment. At the beginning of using the app you have create feedback and follow ups from Oaky team but later it ...
See full reviewDirector of Revenue
15 days ago
Verified
... Oaky is more than just an upselling platform—it's a powerhouse designed to drive revenue, enhance guest satisfaction, and streamline operations. Here’s why Oaky stands out in the market: 1. Live ...
See full reviewDirector of Revenue
15 days ago
Verified
... Oaky is more than just an upselling platform—it's a powerhouse designed to drive revenue, enhance guest satisfaction, and streamline operations. Here’s why Oaky stands out in the market: 1. Live Inventory Updates With Oaky, you can ensure accurate, real-time inventory management. This feature eliminates errors and keeps upselling offers aligned with availability, ensuring a seamless and reliable experience for both your team and your guests. 2. Wide Variety of Offerings Oaky isn’t just about upselling rooms—it’s about creating opportunities to sell a diverse range of ancillary products. Whether it’s dining packages, spa services, or unique experiences, Oaky caters to a broad spectrum of guest preferences, driving ancillary revenue like never before. 3. Comprehensive Reporting Gain actionable insights through Oaky’s detailed reporting features. From tracking performance to identifying trends, the robust analytics help you refine strategies and maximize revenue potential with data-driven decision-making. 4. Outstanding Customer Support Oaky’s dedicated support team is always ready to assist. Whether it’s onboarding, troubleshooting, or guidance on optimizing your offers, the customer support team ensures smooth operations and continuous success. 5. Intelligent Upselling Platform Oaky’s personalized upselling platform empowers your property to maximize revenue effortlessly. Tailored offers for every guest not only increase RevPAR but also elevate the overall guest experience, making their stay memorable and customized. 6. Proven Results in Revenue Growth Properties using Oaky consistently see measurable improvements in RevPAR. Its data-driven approach and automated upselling capabilities remove the guesswork, ensuring significant revenue growth. 7. Seamless Integration Oaky integrates effortlessly with your PMS and CRM systems, ensuring a hassle-free setup. Its compatibility allows you to implement the platform quickly, delivering immediate results without disrupting your existing processes. 8. Enhanced Guest Satisfaction Oaky enables properties to provide personalized upselling offers that resonate with guests. This approach enhances their experience, builds loyalty ...
See full reviewDirector of Revenue
15 days ago
Verified
... Oaky is more than just an upselling platform—it's a powerhouse designed to drive revenue, enhance guest satisfaction, and streamline operations. Here’s why Oaky stands out in the market: 1. Live Inventory Updates With Oaky, you can ensure accurate, real-time inventory management. This feature eliminates errors and keeps upselling offers aligned with availability, ensuring a seamless ...
See full reviewDirector of Revenue
15 days ago
Verified
... Oaky is more than just an upselling platform—it's a powerhouse designed to drive revenue, enhance guest satisfaction, and streamline operations. Here’s why Oaky stands out in the market: 1. Live Inventory Updates With Oaky, you can ensure accurate, real-time inventory management. This feature eliminates errors and keeps upselling offers aligned with availability, ensuring a seamless and reliable experience for both your team and your guests. 2. Wide Variety ...
See full reviewDirector of Revenue
15 days ago
Verified
... Oaky is more than just an upselling platform—it's a powerhouse designed to drive revenue, enhance guest satisfaction, and streamline operations. Here’s why Oaky stands out in the market: 1. Live Inventory Updates With Oaky, you can ensure accurate, real-time inventory management. This feature eliminates errors and keeps upselling offers aligned with availability, ensuring a seamless and reliable experience for both your team and your guests. 2. Wide Variety of Offerings Oaky isn’t just about upselling rooms—it’s about creating opportunities to sell a diverse range of ancillary products. Whether it’s dining packages, spa services, or unique experiences, Oaky caters to a broad spectrum of guest preferences, driving ancillary revenue like never before. 3. Comprehensive Reporting Gain actionable insights through Oaky’s detailed reporting features. From tracking performance to identifying trends, the robust analytics help you refine strategies and maximize revenue potential with data-driven decision-making. 4. Outstanding Customer Support Oaky’s dedicated support team is always ready to assist. Whether it’s onboarding, troubleshooting, or guidance on optimizing your offers, the customer support team ensures smooth operations and continuous success. 5. Intelligent Upselling Platform Oaky’s personalized upselling platform empowers your property to maximize revenue effortlessly. Tailored offers for every guest not only increase RevPAR but also elevate the overall guest experience, making their stay memorable and customized. 6. Proven Results in Revenue Growth Properties using Oaky consistently see measurable improvements in RevPAR. Its data-driven approach and automated upselling capabilities remove the guesswork, ensuring significant revenue growth. 7. Seamless Integration Oaky integrates effortlessly with your PMS and CRM systems, ensuring a hassle-free setup. Its compatibility allows you to implement the platform quickly, delivering immediate results without disrupting your existing processes. 8. Enhanced Guest Satisfaction Oaky enables properties to provide personalized upselling offers that resonate with guests. This approach enhances their experience, builds loyalty, and creates a win-win situation for both the guest and the property. The Oaky Edge With features like live inventory updates, a diverse range of upselling opportunities, actionable reporting, and exceptional support, Oaky not only boosts your revenue but also elevates the guest experience. It’s an all-in-one solution that makes upselling seamless, ...
See full reviewOperation Manager
15 days ago
Verified
... It is very efficient assistance tool. I really helping in showcasing hotel services and upsell hotel facilites to hotel guest. ...
See full reviewWelcome office manager
15 days ago
Verified
... Great program for motivation for the team! ...
See full reviewWelcome office manager
15 days ago
Verified
... Oaky is a great motivater for upselling and really getting the team to do the extra and to earn commission for their work. ...
See full reviewRevenue Manager
18 days ago
Verified
... Opportunities for incremental revenue, availability of reports for tracking and analysis, friendly way of approving requests, provides value-add services that meet guest preferences ...
See full reviewRevenue Manager
18 days ago
Verified
... Opportunities for incremental revenue, availability of reports for tracking and analysis, friendly way of approving requests, provides value-add services that meet guest preferences ...
See full reviewRevenue Manager
18 days ago
Verified
... It works fine. No suggestion at this time. Reports are detailed and summarized. It's easy to create Services and Upgrades. ...
See full reviewRooms Division Manager
18 days ago
Verified
... Oaky Software helps guest to know what to expect and what is there to offer before arriving at the property. ...
See full reviewRooms Division Manager
18 days ago
Verified
... Oaky Software helps guest to know what to expect and what is there to offer before arriving at the property. ...
See full reviewRooms Division Manager
18 days ago
Verified
... Oaky Software helps guest to know what to expect and what is there to offer before arriving at the property. ...
See full reviewRooms Division Manager
18 days ago
Verified
... Oaky Software helps guest to know what to expect and what is there to offer before arriving at the property. ...
See full reviewDirector of Sales & Marketing
12 days ago
Verified
... Suggestions for different packages from different destinations that can be easily copied and updated by each hotel individually. notification for key packages and advises for best utilization. ...
See full reviewDirector of Sales & Marketing
12 days ago
Verified
... Suggestions for different packages from different destinations that can be easily copied and updated by each hotel individually. notification for key packages and advises for best utilization. ...
See full reviewDirector of Sales & Marketing
12 days ago
Verified
... The way they approach and push to get an extra upselling, easily can update the rates monitor your performance daily. ...
See full reviewDirector of Sales & Marketing
12 days ago
Verified
... Suggestions for different packages from different destinations that can be easily copied and updated by each hotel individually. notification for key packages and advises for best utilization. ...
See full reviewDirector of Sales & Marketing
12 days ago
Verified
... The way they approach and push to get an extra upselling, easily can update the rates monitor your performance daily. ...
See full reviewDirector of Sales & Marketing
12 days ago
Verified
... Suggestions for different packages from different destinations that can be easily copied and updated by each hotel individually. notification for key packages and advises for best utilization. ...
See full reviewDirector of diital Marketing
12 days ago
Verified
... Oaky doesn't require integration with other systems which makes it easy to implement. Especially since we moved to Opera Cloud the dynamic upgrades has really boosted the returns and haven't come across a vendor with this functionality. Another shoutout to the success manager whom have been very helpful in ensuring continues ...
See full reviewGlobal Online Sales, Head of Digital Ancillary
12 days ago
Verified
... Upselling enabled: How Iberostar Hotels & Resorts integrated ancillary sales into the pre-arrival stage with Oaky ...
See full reviewRevenue Manager
12 days ago
Verified
... Very easy to implement, various opportunities to improve addons, little to no additional work after initial setup, high additional revenue immedatly ...
See full reviewRevenue Manager
12 days ago
Verified
... Very easy to implement, various opportunities to improve addons, little to no additional work after initial setup, high additional revenue immedatly ...
See full reviewE-Commerce & Distribution Manager
11 days ago
Verified
... Great Upselling Tool! ...
See full reviewGM
11 days ago
Verified
... Everything seems fine to us so nothing that I can think that needs improvement. You have all the videos to understand the working. ...
See full reviewGM
11 days ago
Verified
... Integration with our PMS software where nothing much team has to do and everything is exported properly with all the details. ...
See full reviewRevenue Director
11 days ago
Verified
... The system is user -friendly, offering automatic upsell confirmation, ensuring a seamless and efficient experience for both guests and staff. ...
See full reviewRevenue Director
11 days ago
Verified
... It would be great to clearly display the discount once applied, providing transparency and enhancing the customer experience. It would be great to clearly display the discount once applied, ensuring ...
See full reviewRevenue Director
11 days ago
Verified
... It would be great to clearly display the discount once applied, providing transparency and enhancing the customer experience. It would be great to clearly display the discount once applied, ensuring ...
See full reviewDirector of Food & Beverage
10 days ago
Verified
... Great Upselling Tool Unlocking Hidden Revenue Potential with Oaky ...
See full reviewDirector of Food & Beverage
10 days ago
Verified
... Great Upselling Tool Unlocking Hidden Revenue Potential with Oaky ...
See full reviewDirector of Food & Beverage
10 days ago
Verified
... While Oaky provides valuable data and insights, a more advanced reporting and analytics dashboard would be helpful for deeper analysis and strategic decision-making. Additional customization options for email templates and in-app messaging would allow for even greater brand ...
See full reviewDirector of Food & Beverage
10 days ago
Verified
... Great Upselling Tool Unlocking Hidden Revenue Potential with Oaky ...
See full reviewDirector of Food & Beverage
10 days ago
Verified
... Oaky's automation features have streamlined our upselling process, saving us valuable time and resources. The platform automatically sends targeted offers to guests at the optimal moment, maximizing revenue potential. Oaky empowers our guests to customize their stay by offering a variety of enticing ...
See full reviewDirector of Food & Beverage
10 days ago
Verified
... Oaky's automation features have streamlined our upselling process, saving us valuable time and resources. The platform automatically sends targeted offers to guests at the optimal moment, maximizing revenue potential. Oaky empowers our guests to customize their stay by offering a variety of enticing upgrades and add-ons. This personalized approach has significantly improved guest satisfaction and loyalty Oaky's ability to personalize offers based on guest preferences and behavior is truly impressive. This level of customization has significantly boosted ...
See full reviewDirector of Food & Beverage
10 days ago
Verified
... Great Upselling Tool Unlocking Hidden Revenue Potential with Oaky ...
See full reviewManager - E-Commerce
5 days ago
Verified
... Unique Upsell Tool for generating incremental ancillary revenue ...
See full reviewManager - E-Commerce
5 days ago
Verified
... - Reduced manual handling of guest queries. - Auto posting of applicable charges. - Flexibility of creating any type of deal to upsell. - Improves guest experience. - Helps drive incremental revenue. ...
See full reviewManager - E-Commerce
5 days ago
Verified
... 2 way connectivity with Opera Cloud with fixed charges functionality instead of packages which can help address concerns of taxation for India properties. ...
See full reviewFunctionality
Developing
Hoteliers often note the robust functionality of Oaky's upselling software, highlighting its ability to seamlessly integrate with property management systems, thus simplifying the upselling process through automation. The platform effectively automates tasks such as sending targeted offers at optimal moments, which enhances guest interactions and drives incremental revenue. Users appreciate the flexibility to create and manage diverse upselling deals easily, as well as the system's reliability in reducing manual handling of guest queries and auto-posting applicable charges. While suggestions for improved customization, especially in reporting and email templates, are present, the overall feature completeness and automation capabilities are frequently praised by hotels looking to streamline operations and boost profitability.
Commercial Development Manager
1 months ago
Verified
... The fact that it tackles pre-arrival upseling which is often still virgin territory for hoteliers. ...
See full reviewCommercial Development Manager
1 months ago
Verified
... Obviously it would be a great benefit if the whole functionality will be interfaced, without huge extra costs for the hotels. I would like to have a free of charge interface to our Property ...
See full reviewCommercial Development Manager
1 months ago
Verified
... The fact that it tackles pre-arrival upseling which is often still virgin territory for hoteliers. ...
See full reviewManager Revenue & Channels
30 days ago
Verified
... Great guest friendly, customizable pre-arrival upselling tool. ...
See full reviewManager Revenue & Channels
30 days ago
Verified
... * Easy to adjust to own company design. * Possibility to make offers for different segments, length of stay or day of arrival. * Great helpdesk that come with nice suggestions for deals. * Easy ...
See full reviewManager Revenue & Channels
30 days ago
Verified
... * Easy to adjust to own company design. * Possibility to make offers for different segments, length of stay or day of arrival. * Great helpdesk that come with nice suggestions for deals. * Easy ...
See full reviewManager Revenue & Channels
30 days ago
Verified
... * Easy to adjust to own company design. * Possibility to make offers for different segments, length of stay or day of arrival. * Great helpdesk that come with nice suggestions for deals. * Easy ...
See full reviewManager Revenue & Channels
30 days ago
Verified
... Great guest friendly, customizable pre-arrival upselling tool. ...
See full reviewManager Revenue & Channels
30 days ago
Verified
... * Easy to adjust to own company design. * Possibility to make offers for different segments, length of stay or day of arrival. * Great helpdesk that come with nice suggestions for deals. * Easy accessible reports about sales. * Deals can be easily ...
See full reviewManager Revenue & Channels
30 days ago
Verified
... Great guest friendly, customizable pre-arrival upselling tool. ...
See full reviewManager Revenue & Channels
30 days ago
Verified
... * Easy to adjust to own company design. * Possibility to make offers for different segments, length of stay or day of arrival. * Great helpdesk that come with nice suggestions for deals. * Easy ...
See full reviewManager Revenue & Channels
30 days ago
Verified
... * Easy to adjust to own company design. * Possibility to make offers for different segments, length of stay or day of arrival. * Great helpdesk that come with nice suggestions for deals. * Easy ...
See full reviewFront Office & Reservations Manager
1 months ago
Verified
... - automated upsell with unlimited options - web app in different languages - results much higher than anticipated - integrated with PMS - easy set-up ...
See full reviewFront Office & Reservations Manager
1 months ago
Verified
... Still a growing platform so hopefully added features will come over time. Overall, very satisfied with the added revenue Oaky brought to the hotel. ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Functionality - very easy to put in real time offers; easy to edit photos and content. The deal library also is a big help especially when starting. ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Functionality - very easy to put in real time offers; easy to edit photos and content. The deal library also is a big help especially when starting. ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Functionality - very easy to put in real time offers; easy to edit photos and content. The deal library also is a big help especially when starting. ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Functionality - very easy to put in real time offers; easy to edit photos and content. The deal library also is a big help especially when starting. ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Reports - can be further detailed rather than just overview to analyze further opportunities to improve on upsells and market targeting. ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Reports - can be further detailed rather than just overview to analyze further opportunities to improve on upsells and market targeting. ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Good platform to push offers that will enhance guests stay experience. ...
See full reviewDirector of Revenue Optimization
1 months ago
Verified
... Reports - can be further detailed rather than just overview to analyze further opportunities to improve on upsells and market targeting. ...
See full reviewDistribution support executive
1 months ago
Verified
... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and increase our revenue; -Very easy to use offer ...
See full reviewDistribution support executive
1 months ago
Verified
... Very user friendly for the staff and guests upselling platform ...
See full reviewDistribution support executive
1 months ago
Verified
... - A good feature would be sell limits on some offers, for example a number of early check-ins or parking spaces; -Ability to track who approved or rejected offer or room upgrade request;- One thing ...
See full reviewDistribution support executive
1 months ago
Verified
... - A good feature would be sell limits on some offers, for example a number of early check-ins or parking spaces; -Ability to track who approved or rejected offer or room upgrade request;- One thing ...
See full reviewDistribution support executive
1 months ago
Verified
... - A good feature would be sell limits on some offers, for example a number of early check-ins or parking spaces; -Ability to track who approved or rejected offer or room upgrade request;- One thing ...
See full reviewDistribution support executive
1 months ago
Verified
... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and increase our revenue; -Very easy to use offer ...
See full reviewE-Commerce Manager
1 months ago
Verified
... It would be great if in the future, each upsell could offer multiple prices. Example: Spa Offer. In 1 servvice offered, we could offer several treatments with different price for each treatment. ...
See full reviewE-Commerce Manager
1 months ago
Verified
... Upsell System with Good Features & Good Price ...
See full reviewRevenue Analyst
1 months ago
Verified
... We represent the resort in Maldives with AVG lead time over 60 days and would be great to be able to send pre-arrival emails earlier than 30 days before guests' arrival. ...
See full reviewFront Office Manager
10 months ago
Verified
... The visibility, the marketing of Oaky and we would like to get more business through it. I realised that is not well know by our guests, but we will get there :) ...
See full reviewRooms Division Manager
10 months ago
Verified
... To enhance an upselling software, prioritizing personalization is key. Integrating mobile-friendly or like application features wich is more easily available for guests and also empowers staff to ...
See full reviewDirector of Revenue
10 months ago
Verified
... Dynamic, Innovative and easy to use upselling platform ...
See full reviewRegional Director of Revenue, Virgin Hotels Scotland
10 months ago
Verified
... The integration with our RMS Duetto is great, and we can upsell room types on dynamic prices. Now we are going to explore F&B upsells, and looking forward to it. ...
See full reviewArea Reservations Manager
10 months ago
Verified
... The daily Pre-arrival guest list is very helpful to make sure reservations and front office team are set for success. I like that requests are inputted directly into Opera Cloud as traces and notes ...
See full reviewArea Reservations Manager
10 months ago
Verified
... The reservation code provided to guests and sent to the front desk is not the same number as the reservation confirmation number, thus causes confusion for all. I wish Oaky can access our occupancy and room type availability in Opera Cloud, so that we do not have to look at our forecast and manually block availability for high occupancy dates for upsells, late check ...
See full review
10 months ago
Verified
... Oaky always reminder before the guest arrival by email, and this feature is very useful for us in operation. ...
See full review
10 months ago
Verified
... Oaky is very helps us in increase hotel revenue. oaky app is very easy to understand and also for the guest. ...
See full review
10 months ago
Verified
... Oaky always reminder before the guest arrival by email, and this feature is very useful for us in operation. ...
See full review
10 months ago
Verified
... Oaky always reminder before the guest arrival by email, and this feature is very useful for us in operation. ...
See full reviewFront Of House Manager
9 months ago
Verified
... Endless possibility to create new upselling services. Possibility of room upsell. Great Customer Service. ...
See full reviewFront Of House Manager
9 months ago
Verified
... Endless possibility to create new upselling services. Possibility of room upsell. Great Customer Service. ...
See full reviewRoom’s Division Manager
9 months ago
Verified
... Excellent Tools & cummunications ...
See full reviewReservation Lead Creative
8 months ago
Verified
... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...
See full reviewReservations Manager
8 months ago
Verified
... It is very easy for us to receive extra revenue and upsell our service and provide additional experiences to our guests. ...
See full reviewReservations Manager
8 months ago
Verified
... We are using it for upselling room types and services ...
See full reviewCluster Director of Operations
8 months ago
Verified
... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. This is the game changer. The both of them were always available to answer or assist with anything and this is what made the project successful. The training platform was easy for the staff to understand and I like that you can personalize ...
See full reviewCluster Director of Operations
8 months ago
Verified
... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. ...
See full reviewCluster Director of Operations
8 months ago
Verified
... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. This is the game changer. The both of them were always available to answer or assist with anything and this is what made the project successful. The training platform was easy for the staff to understand and I like that you can personalize agent goals and targets. This made tracking much easier to monitor performance. The customer service also offered best practices which were very helpful for us to implement and try increase revenue. No complaints from customers in terms of the email ...
See full reviewHotel Operations Manger
8 months ago
Verified
... Good for upselling and give our guests many choices and benefits during the reservation before they visit the hotel and use our facility ...
See full reviewHotel Operations Manger
8 months ago
Verified
... Good for upselling and give our guests many choices and benefits during the reservation before they visit the hotel and use our facility ...
See full reviewHotel Operations Manger
8 months ago
Verified
... Easy to acsses for our guest throgh our web site page ...
See full reviewInside sales
8 months ago
Verified
... Oaky is a great tool to use for upselling. The tool is very userfriendly. The services that you can upsell are endless. I most like the segmentation, where you can personalize offers to your guests. ...
See full reviewMarketing Manager
8 months ago
Verified
... Maybe search for other ways to start the first conversation with the guests. I think email is not the most efficient way, especially with the changing digital environment. ...
See full reviewReservation Manager
8 months ago
Verified
... GUEST E MAILLING SHOULD IMPROVE AND FEEDBACKS SHOULD BE MORE USEFUL ABOUR GUEST EXPERINCE , MAYBE ADD OTHER LANGUAGES LIKE CHINESE ETC.. ...
See full reviewAssistant Manager, Product and Personailisation
8 months ago
Verified
... Effienciency backend UX and UI ...
See full reviewAssistant Manager, Product and Personailisation
8 months ago
Verified
... I have thoroughly enjoyed using the Oaky backend. As a product owner of several applications and website tools, I have experienced using backends from various external parties. I must say, Oaky's backend stands out the most. it is exceptionally easy to navigate ...
See full reviewAssistant Manager, Product and Personailisation
8 months ago
Verified
... I would recommend displaying the reports in Pine charts for an eaiser view along with date range filters. This would greatly save time, as users wouldn't need to navigate through pages to view ...
See full reviewDirector of Revenue
8 months ago
Verified
... Its user friendly and integrates smoothly with our existing pms, making it easy to automate upsells and personalise the experience for guests a breeze. What really hits the spot is seeing our efforts ...
See full reviewDirector of Revenue
8 months ago
Verified
... Oaky team has been helpful. Tooling wise will BW great to see more improvements on analytics in the dashboard for more visual reporting and customizable reports ...
See full revieweCommerce Manager
7 months ago
Verified
... - Help us to upsell hotel activities, experience, sand service, upon guests arrival - Easy interface to modify services and room upgrades for guests - Report is just a click away, I love how easy to ...
See full reviewLicenciado
6 months ago
Verified
... That the tool is very easy to use and is a great opportunity and options for Guests and to increase our sales. ...
See full reviewDirector, Revenue
6 months ago
Verified
... What impresses me the most about Oaky is its seamless integration of user-friendly design with robust functionality. As a hotelier, I have found Oaky to be an indispensable tool that not only enhances our ancillary and room upgrade revenue but also streamlines the entire upsell process. The platform's intuitive interface makes it effortless to manage upsells and package, allowing us to offer personalized guest experiences with ease. Oaky has truly set itself apart as a leader in hotel management solutions by simplifying our operations and significantly boosting ...
See full reviewE-Commerce
5 months ago
Verified
... • Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network ...
See full reviewE-Commerce
5 months ago
Verified
... • Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network ...
See full reviewCorp. Senior Digital Marketing Manager
5 months ago
Verified
... We are the first property utilized this platform and its help us to boost our upselling budget ...
See full reviewCorp. Senior Digital Marketing Manager
5 months ago
Verified
... At the moment all of OAKY features are extremely great. we are impressed with this platform and really love to use it ...
See full reviewCorp. Senior Digital Marketing Manager
5 months ago
Verified
... We are the first property utilized this platform and its help us to boost our upselling budget ...
See full reviewFront Office Manager
5 months ago
Verified
... Very helpful for upselling and increasing revenue, also improving guest experience. Easy to use. Very communicative. There are many product options that can be upsold ...
See full reviewCommercial Director
5 months ago
Verified
... User friendly, it is a good tool to maximize revenue and upsell hotel services. Specially for category upgrades and restaurant services. ...
See full reviewCommercial Director
5 months ago
Verified
... User friendly, it is a good tool to maximize revenue and upsell hotel services. Specially for category upgrades and restaurant services. ...
See full reviewResponsable SPA
5 months ago
Verified
... Allows you to reach more clients (and potential ones) / Helps improve the organization of the agenda with more time in advance. ...
See full reviewResponsable SPA
5 months ago
Verified
... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...
See full reviewResponsable SPA
5 months ago
Verified
... Allows you to reach more clients (and potential ones) / Helps improve the organization of the agenda with more time in advance. ...
See full reviewRoom division Manager
4 months ago
Verified
... I love all their services. They are very efficient and professional. Excellent platform and very good to work with. They always respond quickly. ...
See full reviewRoom division Manager
4 months ago
Verified
... I love all their services. They are very efficient and professional. Excellent platform and very good to work with. They always respond quickly. ...
See full reviewFront Office Manager
4 months ago
Verified
... Great tool for Hotel Front Desk Upselling ...
See full reviewFront Office Manager
4 months ago
Verified
... Oaky's upselling tools are very user friendly, making them simple to use and manage. Users can quickly become proficient with the tools without much training, and the tool is integrated with the ...
See full reviewMarketing Manager
3 months ago
Verified
... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The platform is straightforward, user-friendly, and easy to navigate, which makes it accessible even for those who aren’t particularly tech-savvy. From day one, our team found it intuitive to use, which reduced the learning curve and allowed us to focus more on our guests rather than struggling with a complex system. One of the standout feature ...
See full reviewMarketing Manager
3 months ago
Verified
... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The platform is straightforward, user-friendly, and easy to navigate, which makes it accessible even for those who aren’t particularly tech-savvy. From day one, our team found it intuitive to use, which reduced the learning curve and allowed us to focus more on our guests rather than struggling with a complex system. One of the standout features is the monthly reporting. It's incredibly clear and easy to view, providing us with the necessary insights to track our performance effectively. The reports are not just data-heavy documents but rather actionable insights that we can use to make informed decisions. This has been invaluable in understanding our guests' preferences and optimising our offerings accordingly. My recent review session with Michel was particularly beneficial. He didn’t just go over the basics but came prepared with a host of ideas and suggestions that we could implement right away to boost our Oaky performance. Michel’s expertise ...
See full reviewGlobal Ancillary Director
3 months ago
Verified
... OAKY offers a very intuitive and user friendly solution to our guests and teams that enables revenue generation since the very begining, very useful dasboards to have a clear overview of the operation. No doubt to get a positivive ROI with OAKY and a very clear improvement of your guest experience during the pre-arrival ...
See full reviewReception
3 months ago
Verified
... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated extra revenue for us before the customer arrived at the hotel. This way we can focus on the other customers to make more sales. In the future we believe that we will be able to increase our sales with this platform and we have no doubts about it. The ease with which guests can book the different categories of the hotel. It is also a very agile ...
See full reviewReception
3 months ago
Verified
... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated extra revenue for us before the customer arrived at the hotel. This way we can focus on the other customers to make more sales. In the future we believe that we will be able to increase our sales with this platform and we have no doubts about it. The ease with which guests can book the different categories of the hotel. It is also a very agile system when it comes to requesting up selling. More direct bookings will increase the level of customer enquiries and consequently higher sales volume. This year ...
See full reviewReception
3 months ago
Verified
... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated extra revenue for us before the customer arrived at the hotel. This way we can focus on the other customers to make more sales. In the future we believe that we will be able to increase our sales with this platform and we have no doubts about it. The ease with which guests can book the different ...
See full reviewAssistant Reservations Manager
3 months ago
Verified
... While Oaky is fantastic, there’s always room for a few improvements, however as of now all is good. If there are any improvements need we will be happy to keep you updated. ...
See full reviewRevenue manager
3 months ago
Verified
... Great Experience setting up the System and completing the Onboarding process ...
See full reviewRevenue Manager
2 months ago
Verified
... Easy configuration (user friendly). Fast and effective support from the team through "Chat with us". The possibility of creating personalized offers according to the profile of our customers ...
See full reviewDirector of Revenue Management
1 months ago
Verified
... integration with POS and probably seamless communication are the best features, however, could do with additional functionality like onsite upsell trainings so it would be a well rounded approach. ...
See full reviewDirector of Revenue Management
1 months ago
Verified
... Helps to automate upselling and follow through on upsell journey. Since have implemented Oaky in one of our hotels, it is the highest revenue upsell on the island and directly helps with uplift of ...
See full reviewDirector of Revenue Management
1 months ago
Verified
... Helps to automate upselling and follow through on upsell journey. Since have implemented Oaky in one of our hotels, it is the highest revenue upsell on the island and directly helps with uplift of ...
See full reviewGeneral Manager
1 months ago
Verified
... sharing of what others are doing to encourage more usage - ie explaining offers that have worked elsewhere, suggestions for best placed photography. unless it is there already and I missed it ...
See full reviewReception Supervisor
1 months ago
Verified
... Great service and upsell opportunities for guest ...
See full reviewReception Supervisor
1 months ago
Verified
... I like how easy it is for guests to upgrade their rooms and make their stay at the hotel special. It's especially good if they have any celebrations coming up. ...
See full reviewReception Supervisor
1 months ago
Verified
... I like how easy it is for guests to upgrade their rooms and make their stay at the hotel special. It's especially good if they have any celebrations coming up. ...
See full reviewReception Supervisor
1 months ago
Verified
... I like how easy it is for guests to upgrade their rooms and make their stay at the hotel special. It's especially good if they have any celebrations coming up. ...
See full reviewGeneral Manager
1 months ago
Verified
... We need to do this more often, thank you for reaching out and making us better! Looking forward to next session, I will bring a colleague aswell then. ...
See full reviewGeneral Manager
1 months ago
Verified
... Oaky really makes the task of upselling simple, and we've seen some fantastic conversion results, which has really helped increase our rooms revenue. ...
See full reviewGeneral Manager
1 months ago
Verified
... Oaky is very simple, and the reporting that we get each month helps us to track how we're doing and also incentivise the team. ...
See full reviewGeneral Manager
1 months ago
Verified
... Oaky is very simple, and the reporting that we get each month helps us to track how we're doing and also incentivise the team. ...
See full reviewGeneral Manager
1 months ago
Verified
... Oaky is very simple, and the reporting that we get each month helps us to track how we're doing and also incentivise the team. ...
See full reviewWelcome Office Manager
1 months ago
Verified
... I find the program to be incredibly user-friendly for employees. The interface is intuitive and easy to navigate, with a smooth flow that simplifies the process. It integrates sales into daily ...
See full reviewWelcome Office Manager
1 months ago
Verified
... I find the program to be incredibly user-friendly for employees. The interface is intuitive and easy to navigate, with a smooth flow that simplifies the process. It integrates sales into daily routines, making it easier for teams to stay on track ...
See full reviewWelcome Office Manager
1 months ago
Verified
... Excellent customizable software with even more potential ...
See full reviewWelcome Office Manager
1 months ago
Verified
... Excellent customizable software with even more potential ...
See full reviewReception Manager
1 months ago
Verified
... Not sure. Perhaps some solution where the guest gets our email, if they order something through OAKY and we might need more info ...
See full reviewHotel manager
1 months ago
Verified
... We removed a lot of products from the rooms and added them to Oaky instead, this way we are saving a lot of money in the same time informing the guest that we have it if they want ...
See full reviewHotel manager
1 months ago
Verified
... Easy to work with for everyone at the hotel and its easy for the guest to make a upgrade. I think its a good service for the guest to offer them different upgrades for the stay. ...
See full reviewHotel manager
1 months ago
Verified
... Easy to work with for everyone at the hotel and its easy for the guest to make a upgrade. I think its a good service for the guest to offer them different upgrades for the stay. ...
See full reviewHotel manager
1 months ago
Verified
... We removed a lot of products from the rooms and added them to Oaky instead, this way we are saving a lot of money in the same time informing the guest that we have it if they want ...
See full reviewRevenue Technology Supervisor
1 months ago
Verified
... One area where Oaky could improve is in offering more advanced customization options for upsell offers. While the current segmentation is effective, additional flexibility to create even more granular ...
See full reviewRevenue Technology Supervisor
1 months ago
Verified
... One area where Oaky could improve is in offering more advanced customization options for upsell offers. While the current segmentation is effective, additional flexibility to create even more granular guest profiles and target niche ...
See full reviewRevenue Technology Supervisor
1 months ago
Verified
... After years of working with Oaky, we can confidently say it’s a must-have for upselling. The platform’s user-friendly design and ability to offer tailored, relevant upsells to guests have boosted our revenue while enhancing the guest experience. Oaky’s dynamic pricing and smart segmentation make upselling feel natural, and the detailed analytics provide valuable insights that help us optimize our strategy. A special shoutout to the Oaky team for their outstanding support and continuous improvements. They’ve been responsive and always ready to assist, making our partnership truly seamless. Oaky has become a key part of our success, and we look forward to many more ...
See full reviewSenior Director Revenue Technology
1 months ago
Verified
... Oaky is an easy tool to setup and use, able to quickly generate a concrete ROI to our hotels. Their ability to reach 80%+ customers is key! ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... I really love how Oaky offers broad possibilities in terms of deals, from simple one as breakfast, parking or room upgrade, to the more complex deals which include multiple deals such as special ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... One think where I believe there is room for improvement would be on analytical side. It would be interesting to see some sort of benchmark between hotels or markets to be able to compare where the ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... I really love how Oaky offers broad possibilities in terms of deals, from simple one as breakfast, parking or room upgrade, to the more complex deals which include multiple deals such as special ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... A 69% increase in guest request acceptance rate: Anantara Siam Bangkok's journey to enhanced guest experience and revenue with the Oaky x OPERA Cloud via OHIP integration ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... An in-depth report is available at both the chain and hotel levels, allowing users to gain a deeper understanding of key metrics. It also includes benchmarks to help assess our position in the market. ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... An in-depth report is available at both the chain and hotel levels, allowing users to gain a deeper understanding of key metrics. It also includes benchmarks to help assess our position in the market. ...
See full reviewAssistant Director of E-Commerce & Digital Campaigns
25 days ago
Verified
... An in-depth report is available at both the chain and hotel levels, allowing users to gain a deeper understanding of key metrics. It also includes benchmarks to help assess our position in the market. ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewCEO
23 days ago
Verified
... How this program and tool can be integrated with the help of AI and become even more powerful and increase service and quality and drive even more revenue. ...
See full reviewCEO
23 days ago
Verified
... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...
See full reviewArea Director of Revenue
23 days ago
Verified
... Okay hotel upselling tools can significantly boost your hotel's revenue. They offer a convenient way to present additional services and upgrades to guests, enhancing their stay and increasing your ...
See full reviewArea Director of Revenue
23 days ago
Verified
... AI-Driven Personalization: Leveraging AI to deliver even more personalized upsell offers based on guest preferences and behavior could boost conversion rates. Mobile Optimization: Further ...
See full reviewTraining & Quality Manager
23 days ago
Verified
... It is very perfect. There is no anything you have to improve. All things are excellent and very very good 👍🏻 ...
See full reviewFrint office Manager
23 days ago
Verified
... Prefer teams so can do personalise with audience. Nothing to do feedback. All was good and superb. Good demo as mentioned earlier ...
See full reviewGeneral Manager
22 days ago
Verified
... Very easy to use and manage. Totally user friendly. Products can be easily changed or added. Good add to ride revenue. ...
See full reviewFront Office Assistant Manager
22 days ago
Verified
... Nothing so far, everything works correctly and the information comes to the system on the right way without doing anything. ...
See full reviewRegional Director of Revenue Optimization
21 days ago
Verified
... Dyanmic Pricing to be integrated with best RMS in class to understand demand based on volumes and segmentation. User defition demand per object. ...
See full reviewRegional Director of Revenue Optimization
21 days ago
Verified
... Dyanmic Pricing to be integrated with best RMS in class to understand demand based on volumes and segmentation. User defition demand per object. ...
See full reviewGeneral Manager
19 days ago
Verified
... Oaky is easy to use. With dashboards and reporting, it allows for course correction easily. There is real-time information too. ...
See full reviewGeneral Manager
19 days ago
Verified
... Oaky is easy to use. With dashboards and reporting, it allows for course correction easily. There is real-time information too. ...
See full reviewGeneral Manager
19 days ago
Verified
... Oaky is easy to use. With dashboards and reporting, it allows for course correction easily. There is real-time information too. ...
See full reviewGeneral Manager
19 days ago
Verified
... Oaky is easy to use. With dashboards and reporting, it allows for course correction easily. There is real-time information too. ...
See full reviewAsst. Revenue Manager
17 days ago
Verified
... Nothing really. Perhaps the integration team could have a look into the integration with Opera cloud. I have noticed that if a booking has a fixed rate in Opera the upgrades via Oaky would fail and ...
See full reviewCluster revenue manager
17 days ago
Verified
... Effective and User-Friendly Upselling Tool for Revenue Growth ...
See full reviewReservation agent
17 days ago
Verified
... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upsell ...
See full reviewReservation agent
17 days ago
Verified
... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upselling tools. The tool is designed in such a way that it integrates smoothly into the entire customer journey, offering upsell recommendations at key moments without being pushy or intrusive. This subtle integration ensures that customers feel the suggestions are relevant to their needs, rather than feeling like they're being bombarded with irrelevant products. The tool analyzes customer behavior, preferences, and purchase history, which allows it to present highly personalized upsell options that are more likely to resonate with the customer, increasing the chances of successful conversions. From the client's point of view, The user interface is incredibly intuitive, which I find especially helpful. Even if I don’t have extensive technical knowledge, I can still navigate the platform with ease, making the tool accessible to a wider range of users. We have been doing some tests internally to check what the emails look like. It is also very simple ...
See full reviewReservation agent
17 days ago
Verified
... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upselling tools. The tool is designed in such a way that it integrates smoothly into the entire customer journey, offering upsell recommendations at key moments without being pushy or intrusive. This subtle integration ensures that customers feel the suggestions are relevant to their needs, rather than feeling like they're being bombarded with irrelevant products. The tool analyzes customer behavior, preferences, and purchase history, which allows it to present highly personalized upsell options that are more likely to resonate with the customer, increasing the chances of successful conversions. From the client's point of view, The user interface is incredibly intuitive, which I find especially helpful. Even if I don’t have extensive technical knowledge, I can still navigate the platform with ease, making the tool accessible to a wider range of users. We have been doing some tests internally to check what the emails look like. It is also very simple of use and we can either accept or not to grant an upsell/upgrade/package according to availability which is more convenient to us on busy days. We can also choose what to put to sell or not and we can create or own packages should we decide to create a package to sell within the hotel which is very convenient. The user interface of the upselling tool is intuitive and easy to navigate, making it simple to implement and use, even for those who may not be very tech-savvy. I appreciate that it provides clear, actionable insights into the performance of each upsell, allowing me to track ...
See full reviewReservation agent
17 days ago
Verified
... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upselling tools. The tool is designed in such a way that it integrates smoothly into the entire customer journey, offering upsell recommendations at key moments without being pushy or intrusive. This subtle integration ensures that customers feel the suggestions are relevant to their needs, rather than feeling like they're being bombarded with irrelevant products. The tool analyzes customer behavior, preferences, and purchase history, which allows it to present highly personalized upsell options that are more likely to resonate with the customer, increasing the chances of successful conversions. From the client's point of view, The user interface is incredibly intuitive, which I find especially helpful. Even if I don’t have extensive technical knowledge, I can still navigate the platform with ease, making the tool accessible to a wider range of users. We have been doing some tests internally to check what the emails look like. It is also very simple of use and we can either accept or not to grant ...
See full reviewReservation agent
17 days ago
Verified
... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upselling tools. The tool is designed in such a way that it integrates smoothly into the entire customer journey, offering upsell recommendations at key moments without being pushy or intrusive. This subtle integration ensures that customers feel the suggestions are relevant to their needs, rather than feeling like they're being bombarded with irrelevant products. The tool analyzes customer behavior, preferences, and purchase history, which allows it to present highly personalized upsell options that are more likely to resonate with the customer, increasing the chances of successful conversions. From the client's point of view, The user interface is incredibly intuitive, which I find especially helpful. Even if I don’t have extensive technical knowledge, I can still navigate the platform with ease, making the tool accessible to a wider range of users. We have been doing some tests internally to check what the emails look like. It is also very simple of use and we can either accept or not to grant an upsell/upgrade/package according to availability which is more convenient to us on busy days. We can also choose what to put to sell or not and we can create ...
See full reviewReservation agent
17 days ago
Verified
... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upselling tools. The tool is designed in such a way that it integrates smoothly into the entire customer journey, offering upsell recommendations at key moments without being pushy or intrusive. This subtle integration ensures that customers feel the suggestions are relevant to their needs, rather than feeling like they're being bombarded with irrelevant products. The tool analyzes customer behavior, preferences, and purchase ...
See full reviewDirector of Sales&Marketing
17 days ago
Verified
... One of the standout features for me is the ability to personalize offers based on guest preferences. For example, if a guest books a standard room, we can automatically present them with an upgrade ...
See full reviewDirector of Sales&Marketing
17 days ago
Verified
... One of the standout features for me is the ability to personalize offers based on guest preferences. For example, if a guest books a standard room, we can automatically present them with an upgrade ...
See full reviewGM
17 days ago
Verified
... Maybe to have an app where we can follow everything. All sells made and all request we received. Good idea. ...
See full reviewArea Director Revenue Optimisation
16 days ago
Verified
... Two integration not only for rooms but also other products, videos/carousals for Gen Z customers. Besides email notifications potential tagging/following after services rendered to continue the ...
See full reviewArea Director Revenue Optimisation
16 days ago
Verified
... Oaky has helped enhance the overall customer journey and also improve guest engagement. With the continuous improvement on tech side hotels see more opportunities in 2025. ...
See full reviewEAM/RDM
16 days ago
Verified
... Easy platform to use, fast access and clear information improving the upselling of the hotel product. More option you can found. ...
See full reviewEAM/RDM
16 days ago
Verified
... Easy platform to use, fast access and clear information improving the upselling of the hotel product. More option you can found. ...
See full reviewRevenue Manger
16 days ago
Verified
... Oaky is a powerful upselling tool for hotels, helping them increase revenue by offering tailored upgrades and services to guests. The platform seamlessly integrates with property management systems, providing easy-to-use, data-driven recommendations. With a user-friendly interface, it allows hotels to personalize offers based on guest preferences, enhancing their experience while boosting profitability. Oaky’s success lies in its ability to deliver ...
See full reviewRevenue Manger
16 days ago
Verified
... Oaky is a powerful upselling tool for hotels, helping them increase revenue by offering tailored upgrades and services to guests. The platform seamlessly integrates with property management systems, ...
See full reviewRevenue Manger
16 days ago
Verified
... Nothing so far. Introduce more advanced analytics features, such as A/B testing for different upsell strategies or machine learning-based insights that predict the types of upgrades guests are most ...
See full reviewRevenue Manger
16 days ago
Verified
... Oaky is a powerful upselling tool for hotels, helping them increase revenue by offering tailored upgrades and services to guests. The platform seamlessly integrates with property management systems, ...
See full reviewDirector rooms & revenue
16 days ago
Verified
... Uploading the offers and control them with content. images, description. Monthly reports. Feel and look of the website. Approve or reject the upselling request. ...
See full reviewDirector rooms & revenue
16 days ago
Verified
... Uploading the offers and control them with content. images, description. Monthly reports. Feel and look of the website. Approve or reject the upselling request. ...
See full reviewDirector rooms & revenue
16 days ago
Verified
... Simple and Good Upselling tool ...
See full reviewDirector rooms & revenue
16 days ago
Verified
... Uploading the offers and control them with content. images, description. Monthly reports. Feel and look of the website. Approve or reject the upselling request. ...
See full reviewDirector rooms & revenue
16 days ago
Verified
... Uploading the offers and control them with content. images, description. Monthly reports. Feel and look of the website. Approve or reject the upselling request. ...
See full reviewFront Office Manager
16 days ago
Verified
... Oaky has helped us and our hotel guests to create a quick and easy way to sell/buy extra's for their stay in our hotel. ...
See full reviewFront Office Manager
16 days ago
Verified
... The possibility to create deals and update them without any hassle. Also the contact with Oaky runs smoothly and quick. Also the automated response to the hotelguest is a great feature. We are ...
See full reviewFront Office Manager
16 days ago
Verified
... The possibility to create deals and update them without any hassle. Also the contact with Oaky runs smoothly and quick. Also the automated response to the hotelguest is a great feature. We are ...
See full reviewFront Office & Reservations Supervisor
16 days ago
Verified
... If a guest stays for several nights and would like to upgrade only for one or two nights, it would be good to add a date that for example only the final night on the reservation should be upgraded, ...
See full reviewFront Office & Reservations Supervisor
16 days ago
Verified
... If a guest stays for several nights and would like to upgrade only for one or two nights, it would be good to add a date that for example only the final night on the reservation should be upgraded, ...
See full reviewFront Office & Reservations Supervisor
16 days ago
Verified
... If a guest stays for several nights and would like to upgrade only for one or two nights, it would be good to add a date that for example only the final night on the reservation should be upgraded, ...
See full reviewFront Office Manager
16 days ago
Verified
... Perfect system for automatic upselling pre-arrival and in stay. ...
See full reviewFront Office Manager
16 days ago
Verified
... Reports loading and information provided could be more efficient, at the moment it is quite slow. Also search in Request overview could be improved with more view and faster loading time. ...
See full reviewRevenue & eCommerce Manager
16 days ago
Verified
... Incredible Results Achieved with Oaky in 2024! ...
See full reviewFront Office
16 days ago
Verified
... Easy to use for guests and for us as hotel to approve or deny any requests the guests make and make notes to go with it. ...
See full reviewFront Office
16 days ago
Verified
... Easy to use for guests and for us as hotel to approve or deny any requests the guests make and make notes to go with it. ...
See full reviewFront Office
16 days ago
Verified
... Easy to use for guests and for us as hotel to approve or deny any requests the guests make and make notes to go with it. ...
See full reviewFront Office
16 days ago
Verified
... Easy to use for guests and for us as hotel to approve or deny any requests the guests make and make notes to go with it. ...
See full reviewRevenue Manager
16 days ago
Verified
... Backend interface is easy to use. Reporting and approving side is easy to use and good. Works well and allways up and running. ...
See full reviewRevenue Manager
16 days ago
Verified
... Backend interface is easy to use. Reporting and approving side is easy to use and good. Works well and allways up and running. ...
See full reviewRevenue Manager
16 days ago
Verified
... Backend interface is easy to use. Reporting and approving side is easy to use and good. Works well and allways up and running. ...
See full reviewDirector of Revenue and Customer Sales
16 days ago
Verified
... Amazing tool for pre-arrival upsell ...
See full reviewDirector of Revenue and Customer Sales
16 days ago
Verified
... Insight from Oaky or dashboard on their side can be enhanced more so hotel knows where the opportunities are and improve from there. ...
See full reviewDirector of Revenue and Customer Sales
16 days ago
Verified
... Insight from Oaky or dashboard on their side can be enhanced more so hotel knows where the opportunities are and improve from there. ...
See full reviewDirector of Revenue and Customer Sales
16 days ago
Verified
... Insight from Oaky or dashboard on their side can be enhanced more so hotel knows where the opportunities are and improve from there. ...
See full reviewOperations Manager
16 days ago
Verified
... Easy revenue without having to do practically nothing. A perfect tool for upselling, whether through upgrades or any other revenue streamlines. ...
See full reviewResort General Manager
16 days ago
Verified
... Perhaps the adaptability to different types of services and prices for the same product as they can be very different. a round of golf - depends of the day of the week, time, golf course etc! ...
See full reviewAssistant General Manager
16 days ago
Verified
... Oaky has a simple to use user interface for programing. Easy to make changes or to remove offerings from the platform. Real time changes is great. ...
See full reviewManager, Distribution
15 days ago
Verified
... I would be great if we can have more than 2 pre-arrival emails to apply for specific period or event. ...
See full reviewDirector of Revenue
15 days ago
Verified
... Oaky is more than just an upselling platform—it's a powerhouse designed to drive revenue, enhance guest satisfaction, and streamline operations. Here’s why Oaky stands out in the market: 1. Live ...
See full reviewDirector of Revenue
15 days ago
Verified
... Oaky is more than just an upselling platform—it's a powerhouse designed to drive revenue, enhance guest satisfaction, and streamline operations. Here’s why Oaky stands out in the market: 1. Live Inventory Updates With Oaky, you can ensure accurate ...
See full reviewArea Director of Revenue Strategy
15 days ago
Verified
... Increase Revenue through Oaky upselling software ...
See full reviewArea Director of Revenue Strategy
15 days ago
Verified
... I highly recommend using Oaky upselling software as it optimizes revenue through its advance software and flexibility to design or create enhanced packages. ...
See full reviewDigital Marketing Executive
15 days ago
Verified
... An Easy-to-Use Upselling Software ...
See full reviewDigital Marketing Executive
15 days ago
Verified
... The reporting and dashboard features could use some improvement. We've encountered slight delays in data updates, which sometimes leads to inaccurate or outdated numbers. This could be a critical ...
See full reviewDigital Marketing Executive
15 days ago
Verified
... The reporting and dashboard features could use some improvement. We've encountered slight delays in data updates, which sometimes leads to inaccurate or outdated numbers. This could be a critical ...
See full reviewCluster Director of Revenue
15 days ago
Verified
... OAKY is offering us a wide range of ready-made upselling offers. Having utilized OAKY's service for a few years already, I can vouch for them as being a very reliable and effective solution for any ...
See full reviewSenior Marketing manager
15 days ago
Verified
... While Oaky is highly effective, its reporting features could be more detailed to allow for deeper analysis. Additionally, more flexibility in customizing some elements of the upsell offers would be a ...
See full reviewSenior Marketing manager
15 days ago
Verified
... Oaky is an excellent upselling tool that helps personalize offers for guests, driving additional revenue seamlessly. Its user-friendly interface, automated processes, and ability to customize upsell options make it easy to integrate into daily operations. The data insights it provides are also valuable for understanding guest preferences and improving ...
See full reviewSenior Marketing manager
15 days ago
Verified
... While Oaky is highly effective, its reporting features could be more detailed to allow for deeper analysis. Additionally, more flexibility in customizing some elements of the upsell offers would be a ...
See full reviewOperation Manager
15 days ago
Verified
... It is very efficient assistance tool. I really helping in showcasing hotel services and upsell hotel facilites to hotel guest. ...
See full reviewCluster E-Commerce Manager
15 days ago
Verified
... The new feature 2-way integration allow the whole process automatic and minimize manual process. Oaky allow flexibility to upload different services in the platform. ...
See full reviewWelcome office manager
15 days ago
Verified
... The integration and the system set up was confusing and hard without any prior knowledge. Also the system could benefit of an update that works better with upsells after check in and links as a ...
See full reviewWelcome office manager
15 days ago
Verified
... The integration and the system set up was confusing and hard without any prior knowledge. Also the system could benefit of an update that works better with upsells after check in and links as a ...
See full reviewWelcome office manager
15 days ago
Verified
... The integration and the system set up was confusing and hard without any prior knowledge. Also the system could benefit of an update that works better with upsells after check in and links as a ...
See full reviewRevenue Manager
18 days ago
Verified
... Opportunities for incremental revenue, availability of reports for tracking and analysis, friendly way of approving requests, provides value-add services that meet guest preferences ...
See full reviewRevenue Manager
18 days ago
Verified
... Opportunities for incremental revenue, availability of reports for tracking and analysis, friendly way of approving requests, provides value-add services that meet guest preferences ...
See full reviewRevenue Manager
18 days ago
Verified
... Opportunities for incremental revenue, availability of reports for tracking and analysis, friendly way of approving requests, provides value-add services that meet guest preferences ...
See full reviewRevenue Manager
18 days ago
Verified
... Opportunities for incremental revenue, availability of reports for tracking and analysis, friendly way of approving requests, provides value-add services that meet guest preferences ...
See full reviewRevenue Manager
18 days ago
Verified
... Opportunities for incremental revenue, availability of reports for tracking and analysis, friendly way of approving requests, provides value-add services that meet guest preferences ...
See full reviewRooms Division Manager
18 days ago
Verified
... An App application to make it more user friendly, as compared to only website as of now. It helps with quick ways to approve or reject in fingertips. ...
See full reviewRooms Division Manager
18 days ago
Verified
... Oaky Software helps guest to know what to expect and what is there to offer before arriving at the property. ...
See full reviewRooms Division Manager
18 days ago
Verified
... Oaky Software helps guest to know what to expect and what is there to offer before arriving at the property. ...
See full reviewReservation manager
14 days ago
Verified
... Auto sending system to the guest who has an email address on their profile and no need to take any action by manually. ...
See full reviewReservation manager
14 days ago
Verified
... If you can the filter that not to send an email to the some of the guest from Bookiing.com who is actually book through Agoda. That type of the guest can not be received a link. ...
See full reviewReservation manager
14 days ago
Verified
... If you can the filter that not to send an email to the some of the guest from Bookiing.com who is actually book through Agoda. That type of the guest can not be received a link. ...
See full reviewReservation manager
14 days ago
Verified
... Auto sending system to the guest who has an email address on their profile and no need to take any action by manually. ...
See full reviewE-Commerce Manager
14 days ago
Verified
... Streamlined Upselling Platform with Great Results ...
See full reviewE-Commerce Manager
14 days ago
Verified
... Oaky user friendly interface makes it easy to set up personalized upselling. The platform's integration with our PMS is seamless, and the ability to offer tailored add-ons to guests enhances their ...
See full reviewE-Commerce Manager
14 days ago
Verified
... Oaky user friendly interface makes it easy to set up personalized upselling. The platform's integration with our PMS is seamless, and the ability to offer tailored add-ons to guests enhances their experience while boosting incremental revenue. The performance insights and detailed reporting tools are also excellent for measuring offers effectiveness ...
See full reviewE-Commerce Manager
14 days ago
Verified
... While Oaky offers a great range of features, the customization options for email templates could be more flexible. Additionally, providing more in-depth training or onboarding resources for new team ...
See full reviewE-Commerce Manager
14 days ago
Verified
... Oaky user friendly interface makes it easy to set up personalized upselling. The platform's integration with our PMS is seamless, and the ability to offer tailored add-ons to guests enhances their experience while boosting incremental revenue. The performance insights and detailed reporting tools are also excellent for measuring offers ...
See full reviewGeneral Manager
13 days ago
Verified
... The ease of use when a guest makes a booking and the results are there to show the system's success. ...
See full reviewDirector of Rooms
13 days ago
Verified
... Nothing to improve in general. I believe this is good system. Thank you very much for asking us what to improve. ...
See full reviewDirector of Rooms
13 days ago
Verified
... Useful system, encouraging guest to choose what they miss during the booking process, engage guest with one click. ...
See full reviewDirector of Rooms
13 days ago
Verified
... Nothing to improve in general. I believe this is good system. Thank you very much for asking us what to improve. ...
See full reviewDirector of Sales & Marketing
12 days ago
Verified
... Suggestions for different packages from different destinations that can be easily copied and updated by each hotel individually. notification for key packages and advises for best utilization. ...
See full reviewDirector of Sales & Marketing
12 days ago
Verified
... Suggestions for different packages from different destinations that can be easily copied and updated by each hotel individually. notification for key packages and advises for best utilization. ...
See full reviewDirector of Sales & Marketing
12 days ago
Verified
... The way they approach and push to get an extra upselling, easily can update the rates monitor your performance daily. ...
See full reviewDirector of Sales & Marketing
12 days ago
Verified
... Suggestions for different packages from different destinations that can be easily copied and updated by each hotel individually. notification for key packages and advises for best utilization. ...
See full reviewDirector of diital Marketing
12 days ago
Verified
... Oaky doesn't require integration with other systems which makes it easy to implement. Especially since we moved to Opera Cloud the dynamic upgrades has really boosted the returns and haven't come across a vendor with this functionality ...
See full reviewDirector of diital Marketing
12 days ago
Verified
... I have no issues from Oaky side which should be enhanced. From our side we'll do our best to further integrate them with our other systems. We do see some feedback from the hotels to charge for the additional services at time of booking as some guest may change ...
See full reviewDirector of diital Marketing
12 days ago
Verified
... I have no issues from Oaky side which should be enhanced. From our side we'll do our best to further integrate them with our other systems. We do see some feedback from the hotels to charge for the additional services at time of booking as some guest may change plans but we've already made the arrangements. We are hoping this will be on the roadmap in the coming months. We are working with another vendor to move Oaky to mobile ...
See full reviewDirector of diital Marketing
12 days ago
Verified
... I have no issues from Oaky side which should be enhanced. From our side we'll do our best to further integrate them with our other systems. We do see some feedback from the hotels to charge for the additional services at time of booking as some guest may change plans but we've already made the arrangements. We are hoping this will be on the roadmap in the coming months. We are working with another vendor to move Oaky to mobile ...
See full reviewGlobal Online Sales, Head of Digital Ancillary
12 days ago
Verified
... Oaky has perfectly understood our needs and is working on some new functionalities that will help us continue growing. Although everything works very well overall and is easy to use, we are waiting ...
See full reviewRevenue Manager
12 days ago
Verified
... Very easy to implement, various opportunities to improve addons, little to no additional work after initial setup, high additional revenue immedatly ...
See full reviewRevenue Manager
12 days ago
Verified
... Very easy to implement, various opportunities to improve addons, little to no additional work after initial setup, high additional revenue immedatly ...
See full reviewE-Commerce & Distribution Manager
11 days ago
Verified
... Some more extra features maybe ? But in general we are very much satisfied with this great upselling tool. ...
See full reviewE-Commerce & Distribution Manager
11 days ago
Verified
... Some more extra features maybe ? But in general we are very much satisfied with this great upselling tool. ...
See full reviewGM
11 days ago
Verified
... Integration with our PMS software where nothing much team has to do and everything is exported properly with all the details. ...
See full reviewCluster Revenue Manager
10 days ago
Verified
... More in technicality such as a featured where guest can pay directly after they book/reserve the services. in my opinion, it will be easier for both hotels and guests. ...
See full reviewCluster Revenue Manager
10 days ago
Verified
... More in technicality such as a featured where guest can pay directly after they book/reserve the services. in my opinion, it will be easier for both hotels and guests. ...
See full reviewDirector of Food & Beverage
10 days ago
Verified
... Oaky's automation features have streamlined our upselling process, saving us valuable time and resources. The platform automatically sends targeted offers to guests at the optimal moment, maximizing ...
See full reviewDirector of Food & Beverage
10 days ago
Verified
... Great Upselling Tool Unlocking Hidden Revenue Potential with Oaky ...
See full reviewDirector of Food & Beverage
10 days ago
Verified
... Oaky's automation features have streamlined our upselling process, saving us valuable time and resources. The platform automatically sends targeted offers to guests at the optimal moment, maximizing revenue potential. Oaky empowers our guests to customize ...
See full reviewHead of Guest Experience
10 days ago
Verified
... Great software for any business for upselling. Very user friendly, you can change promotions/ packages at any time to adjust your needs/ stock. ...
See full reviewHead of Guest Experience
10 days ago
Verified
... Great software for any business for upselling. Very user friendly, you can change promotions/ packages at any time to adjust your needs/ stock. ...
See full reviewFront Office Manager
6 days ago
Verified
... Ease of use of the program and the distinctive application interface with the ability to enter and exit and perform the check in a distinctive way is an excellent opportunity to increase sales on a ...
See full reviewFront Office Manager
6 days ago
Verified
... Upgrading the program and the ability to cancel any direct request directly through the guest ...
See full reviewFront Office Manager
6 days ago
Verified
... Ease of use of the program and the distinctive application interface with the ability to enter and exit and perform the check in a distinctive way is an excellent opportunity to increase sales on a ...
See full reviewFront Office Manager
6 days ago
Verified
... Upgrading the program and the ability to cancel any direct request directly through the guest ...
See full reviewDirector of Revenue
5 days ago
Verified
... Perhaps the system could be further developed to incorporate more functions and connectivity options, with focus on mobile platforms and upsell of all core products. ...
See full reviewDirector of Revenue
5 days ago
Verified
... Perhaps the system could be further developed to incorporate more functions and connectivity options, with focus on mobile platforms and upsell of all core products. ...
See full reviewDirector of Revenue
5 days ago
Verified
... Perhaps the system could be further developed to incorporate more functions and connectivity options, with focus on mobile platforms and upsell of all core products. ...
See full reviewManager - E-Commerce
5 days ago
Verified
... - Reduced manual handling of guest queries. - Auto posting of applicable charges. - Flexibility of creating any type of deal to upsell. - Improves guest experience. - Helps drive incremental revenue. ...
See full reviewManager - E-Commerce
5 days ago
Verified
... - Reduced manual handling of guest queries. - Auto posting of applicable charges. - Flexibility of creating any type of deal to upsell. - Improves guest experience. - Helps drive incremental revenue. - Auto fetch available ...
See full reviewManager - E-Commerce
5 days ago
Verified
... - Reduced manual handling of guest queries. - Auto posting of applicable charges. - Flexibility of creating any type of deal to upsell. - Improves guest experience. - Helps drive incremental revenue. ...
See full reviewManager - E-Commerce
5 days ago
Verified
... - Reduced manual handling of guest queries. - Auto posting of applicable charges. - Flexibility of creating any type of deal to upsell. - Improves guest experience. - Helps drive incremental revenue. ...
See full reviewManager - E-Commerce
5 days ago
Verified
... 2 way connectivity with Opera Cloud with fixed charges functionality instead of packages which can help address concerns of taxation for India properties. ...
See full reviewUser Interface
Functional
Hoteliers often find Oaky's user interface to be highly user-friendly, enhancing the ease of navigation and ensuring that menus and features are straightforward to locate and use. The visual design is appreciated for being modern and professionally appealing, which adds to the overall user experience. The interface is noted to be responsive, providing a smooth experience without noticeable delays. Additionally, the system's usability is lauded, making it intuitive for first-time users, which minimizes the need for extensive training. Mobile compatibility is another highlight, as the platform functions effectively on various devices, supporting hoteliers in managing tasks on the go. Overall, the user interface is a significant strength, contributing to increased sales opportunities and efficient daily operations.
Manager Revenue & Channels
30 days ago
Verified
... * Easy to adjust to own company design. * Possibility to make offers for different segments, length of stay or day of arrival. * Great helpdesk that come with nice suggestions for deals. * Easy ...
See full reviewDistribution support executive
1 months ago
Verified
... - A good feature would be sell limits on some offers, for example a number of early check-ins or parking spaces; -Ability to track who approved or rejected offer or room upgrade request;- One thing that is not convenient on the website ...
See full reviewDistribution support executive
1 months ago
Verified
... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and increase our revenue; -Very easy to use offer managing platform and guest facing side is also very easy and straightforward to use; - Support is very quick to answer questions and help with queries, -I like that Oaky is a forward thinking company and is implementing new ...
See full reviewE-Commerce Manager
1 months ago
Verified
... The system is very user friendly for both user & customer. The design is also very attractive in desktop & mobile version. ...
See full reviewE-Commerce Manager
1 months ago
Verified
... The system is very user friendly for both user & customer. The design is also very attractive in desktop & mobile version. ...
See full reviewFront Office Manager
10 months ago
Verified
... I like the extranet, is simple and easy to use it. Everything goes smoothly. The integration system was an impovement ...
See full reviewDirector of Revenue
10 months ago
Verified
... Oaky really helped us boost upselling. The platform is seamlessly integrating and intuitive. Its a game changer to be able to use dynamic pricing for the room upgrades. Loading new deals is straight ...
See full reviewArea Reservations Manager
10 months ago
Verified
... The daily Pre-arrival guest list is very helpful to make sure reservations and front office team are set for success. I like that requests are inputted directly into Opera Cloud as traces and notes ...
See full reviewCluster Director of Operations
8 months ago
Verified
... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. ...
See full reviewCluster Director of Operations
8 months ago
Verified
... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. ...
See full reviewHotel Operations Manger
8 months ago
Verified
... Easy to acsses for our guest throgh our web site page ...
See full reviewInside sales
8 months ago
Verified
... Oaky is a great tool to use for upselling. The tool is very userfriendly. The services that you can upsell are endless. I most like the segmentation, where you can personalize offers to your guests. ...
See full reviewInside sales
8 months ago
Verified
... Oaky is a great tool to use for upselling. The tool is very userfriendly. The services that you can upsell are endless. I most like the segmentation, where you can personalize offers to your guests. ...
See full reviewMarketing Manager
8 months ago
Verified
... Maybe search for other ways to start the first conversation with the guests. I think email is not the most efficient way, especially with the changing digital environment. ...
See full reviewMarketing Manager
8 months ago
Verified
... Maybe search for other ways to start the first conversation with the guests. I think email is not the most efficient way, especially with the changing digital environment. ...
See full reviewReservation Manager
8 months ago
Verified
... GUEST E MAILLING SHOULD IMPROVE AND FEEDBACKS SHOULD BE MORE USEFUL ABOUR GUEST EXPERINCE , MAYBE ADD OTHER LANGUAGES LIKE CHINESE ETC.. ...
See full reviewAssistant Manager, Product and Personailisation
8 months ago
Verified
... Effienciency backend UX and UI ...
See full reviewAssistant Manager, Product and Personailisation
8 months ago
Verified
... I have thoroughly enjoyed using the Oaky backend. As a product owner of several applications and website tools, I have experienced using backends from various external parties. I must say, Oaky's ...
See full reviewAssistant Manager, Product and Personailisation
8 months ago
Verified
... I would recommend displaying the reports in Pine charts for an eaiser view along with date range filters. This would greatly save time, as users wouldn't need to navigate through pages to view ...
See full reviewAssistant Manager, Product and Personailisation
8 months ago
Verified
... I would recommend displaying the reports in Pine charts for an eaiser view along with date range filters. This would greatly save time, as users wouldn't need to navigate through pages to view ...
See full reviewAssistant Manager, Product and Personailisation
8 months ago
Verified
... I have thoroughly enjoyed using the Oaky backend. As a product owner of several applications and website tools, I have experienced using backends from various external parties. I must say, Oaky's backend stands out the most. it is exceptionally ...
See full reviewAssistant Manager, Product and Personailisation
8 months ago
Verified
... I would recommend displaying the reports in Pine charts for an eaiser view along with date range filters. This would greatly save time, as users wouldn't need to navigate through pages to view ...
See full reviewAssistant Manager, Product and Personailisation
8 months ago
Verified
... Effienciency backend UX and UI ...
See full reviewDirector of Revenue
8 months ago
Verified
... Oaky team has been helpful. Tooling wise will BW great to see more improvements on analytics in the dashboard for more visual reporting and customizable reports ...
See full revieweCommerce Manager
7 months ago
Verified
... - Help us to upsell hotel activities, experience, sand service, upon guests arrival - Easy interface to modify services and room upgrades for guests - Report is just a click away, I love how easy to ...
See full revieweCommerce Manager
7 months ago
Verified
... - Help us to upsell hotel activities, experience, sand service, upon guests arrival - Easy interface to modify services and room upgrades for guests - Report is just a click away, I love how easy to ...
See full revieweCommerce Manager
7 months ago
Verified
... - We're aware of the incredible team at Oaky. It would enhance our guest experience if we could implement a cleaner, more visually appealing pre-arrival email layout template that maintains ...
See full reviewCorp. Senior Digital Marketing Manager
5 months ago
Verified
... At the moment all of OAKY features are extremely great. we are impressed with this platform and really love to use it ...
See full reviewFront Office Manager
5 months ago
Verified
... Seamless Integration: Ensure that upsell offers are seamlessly integrated into the booking and check-in processes. They should feel like a natural extension of the guest journey, not a disruption. ...
See full reviewGlobal Ancillary Director
3 months ago
Verified
... OAKY offers a very intuitive and user friendly solution to our guests and teams that enables revenue generation since the very begining, very useful dasboards to have a clear overview of the ...
See full reviewRevenue manager
3 months ago
Verified
... Great Experience setting up the System and completing the Onboarding process ...
See full reviewGeneral Manager
1 months ago
Verified
... Easy to use as an operator and also for the guest to use the dynamic packaging, visualize, looks good and reporting is a great tool ...
See full reviewGeneral Manager
1 months ago
Verified
... sharing of what others are doing to encourage more usage - ie explaining offers that have worked elsewhere, suggestions for best placed photography. unless it is there already and I missed it ...
See full reviewReception Supervisor
1 months ago
Verified
... Great service and upsell opportunities for guest ...
See full reviewFront desk Manager
1 months ago
Verified
... Some of the setups could be a bit more easy to do. think it would be helpful with an more clear setup guide. ...
See full reviewFront desk Manager
1 months ago
Verified
... Simplicity of it and the easy and hands on application it provides. Give our front desk an edge when it comes to sales. ...
See full reviewHotel manager
1 months ago
Verified
... Easy to work with for everyone at the hotel and its easy for the guest to make a upgrade. I think its a good service for the guest to offer them different upgrades for the stay. ...
See full reviewRevenue Technology Supervisor
1 months ago
Verified
... After years of working with Oaky, we can confidently say it’s a must-have for upselling. The platform’s user-friendly design and ability to offer tailored, relevant upsells to guests have boosted ...
See full reviewAssociate Cluster Revenue Manager
30 days ago
Verified
... I really love how Oaky offers broad possibilities in terms of deals, from simple one as breakfast, parking or room upgrade, to the more complex deals which include multiple deals such as special packages for any occasion or event. Also, Oaky is extremely ...
See full reviewFrint office Manager
23 days ago
Verified
... Prefer teams so can do personalise with audience. Nothing to do feedback. All was good and superb. Good demo as mentioned earlier ...
See full reviewGeneral Manager
22 days ago
Verified
... Very easy to use and manage. Totally user friendly. Products can be easily changed or added. Good add to ride revenue. ...
See full reviewRegional Director of Revenue Optimization
21 days ago
Verified
... Is Interactive, easy to use, super flexible, great team, customer support. Easy connectivity with PMS and great 2 way integration reducing the amount of manual work ...
See full reviewCluster revenue manager
17 days ago
Verified
... Oaky has been instrumental in increasing ancillary revenue by effectively upselling room upgrades and additional services. The platform is highly intuitive, allowing seamless integration with our existing PMS system. Its data-driven approach ensures personalized offer ...
See full reviewCluster revenue manager
17 days ago
Verified
... Adding more customization options for offer designs could enhance brand alignment. Including real-time performance insights directly in the dashboard would streamline monitoring and adjustments. ...
See full reviewCluster revenue manager
17 days ago
Verified
... Adding more customization options for offer designs could enhance brand alignment. Including real-time performance insights directly in the dashboard would streamline monitoring and adjustments. ...
See full reviewCluster revenue manager
17 days ago
Verified
... Adding more customization options for offer designs could enhance brand alignment. Including real-time performance insights directly in the dashboard would streamline monitoring and adjustments. ...
See full reviewCluster revenue manager
17 days ago
Verified
... Adding more customization options for offer designs could enhance brand alignment. Including real-time performance insights directly in the dashboard would streamline monitoring and adjustments. ...
See full reviewReservation agent
17 days ago
Verified
... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upselling tools. The tool is designed in such a way that it integrates smoothly into the entire customer journey, offering upsell recommendations at key moments without being pushy or intrusive. This subtle integration ensures that customers feel the suggestions are relevant to their needs, rather than feeling like they're being bombarded with irrelevant products. The tool analyzes customer behavior, preferences, and purchase history, which allows it to present highly personalized upsell options that are more likely to resonate with the customer, increasing the chances of successful conversions. From the client's point of view, The user interface is incredibly intuitive, which I find especially helpful. Even if I don’t have extensive technical knowledge, I can still navigate the platform with ease, making the tool accessible to a wider range of users. We have been doing some tests internally to check what the emails ...
See full reviewGM
17 days ago
Verified
... Maybe to have an app where we can follow everything. All sells made and all request we received. Good idea. ...
See full reviewArea Director Revenue Optimisation
16 days ago
Verified
... Two integration not only for rooms but also other products, videos/carousals for Gen Z customers. Besides email notifications potential tagging/following after services rendered to continue the ...
See full reviewDirector rooms & revenue
16 days ago
Verified
... Uploading the offers and control them with content. images, description. Monthly reports. Feel and look of the website. Approve or reject the upselling request. ...
See full reviewDirector rooms & revenue
16 days ago
Verified
... Simple and Good Upselling tool ...
See full reviewDirector rooms & revenue
16 days ago
Verified
... Uploading the offers and control them with content. images, description. Monthly reports. Feel and look of the website. Approve or reject the upselling request. ...
See full reviewFront Office Manager
16 days ago
Verified
... The possibility to create deals and update them without any hassle. Also the contact with Oaky runs smoothly and quick. Also the automated response to the hotelguest is a great feature. We are transferring to a cloud based PMS system and will have the possibility to connect Oaky in order to automatically open/close possible upgrade rooms types. Also the fact we can insert our own ...
See full reviewFront Office Manager
16 days ago
Verified
... The possibility to create deals and update them without any hassle. Also the contact with Oaky runs smoothly and quick. Also the automated response to the hotelguest is a great feature. We are transferring to a cloud based PMS system and will have the possibility to connect Oaky in order to automatically open/close possible upgrade rooms types. Also the fact we can insert ...
See full reviewFront Office Manager
16 days ago
Verified
... When you want to see the deal you first have to click on reports and then you will see the deals to change. There should be a better way to go to this section. ...
See full reviewFront Office Manager
16 days ago
Verified
... The possibility to create deals and update them without any hassle. Also the contact with Oaky runs smoothly and quick. Also the automated response to the hotelguest is a great feature. We are ...
See full reviewFront Office Manager
16 days ago
Verified
... Reports loading and information provided could be more efficient, at the moment it is quite slow. Also search in Request overview could be improved with more view and faster loading time. ...
See full reviewFront Office Manager
16 days ago
Verified
... Reports loading and information provided could be more efficient, at the moment it is quite slow. Also search in Request overview could be improved with more view and faster loading time. ...
See full reviewFront Office Manager
16 days ago
Verified
... Reports loading and information provided could be more efficient, at the moment it is quite slow. Also search in Request overview could be improved with more view and faster loading time. ...
See full reviewRevenue Manager
16 days ago
Verified
... Backend interface is easy to use. Reporting and approving side is easy to use and good. Works well and allways up and running. ...
See full reviewDirector of Revenue and Customer Sales
16 days ago
Verified
... In general the tool is very easy to use and most important, they are very fast on responding in case you have enquiry. ...
See full reviewDirector of Revenue
15 days ago
Verified
... Oaky is more than just an upselling platform—it's a powerhouse designed to drive revenue, enhance guest satisfaction, and streamline operations. Here’s why Oaky stands out in the market: 1. Live Inventory Updates With Oaky, you can ensure accurate, real-time inventory management. This feature eliminates errors and keeps upselling offers aligned with availability, ensuring a seamless and reliable experience for both your team and your guests. 2. Wide Variety of Offerings Oaky isn’t just about upselling rooms ...
See full reviewDirector of Revenue
15 days ago
Verified
... Oaky is more than just an upselling platform—it's a powerhouse designed to drive revenue, enhance guest satisfaction, and streamline operations. Here’s why Oaky stands out in the market: 1. Live Inventory Updates With Oaky, you can ensure accurate, real-time inventory management. This feature eliminates errors and keeps upselling offers aligned with availability, ensuring a seamless and reliable experience for both your team and your guests. 2. Wide Variety of Offerings Oaky isn’t just about upselling room ...
See full reviewArea Director of Revenue Strategy
15 days ago
Verified
... I could not think of anything that it can improved on as it's flexible, user friendly and easy to manage. You can even customize rate seasonality for optimum revenue generation. ...
See full reviewWelcome office manager
15 days ago
Verified
... The integration and the system set up was confusing and hard without any prior knowledge. Also the system could benefit of an update that works better with upsells after check in and links as a ...
See full reviewWelcome office manager
15 days ago
Verified
... The integration and the system set up was confusing and hard without any prior knowledge. Also the system could benefit of an update that works better with upsells after check in and links as a ...
See full reviewRevenue Manager
18 days ago
Verified
... Opportunities for incremental revenue, availability of reports for tracking and analysis, friendly way of approving requests, provides value-add services that meet guest preferences ...
See full reviewRevenue Manager
18 days ago
Verified
... Opportunities for incremental revenue, availability of reports for tracking and analysis, friendly way of approving requests, provides value-add services that meet guest preferences ...
See full reviewRooms Division Manager
18 days ago
Verified
... An App application to make it more user friendly, as compared to only website as of now. It helps with quick ways to approve or reject in fingertips. ...
See full reviewRooms Division Manager
18 days ago
Verified
... An App application to make it more user friendly, as compared to only website as of now. It helps with quick ways to approve or reject in fingertips. ...
See full reviewE-Commerce Manager
14 days ago
Verified
... Oaky user friendly interface makes it easy to set up personalized upselling. The platform's integration with our PMS is seamless, and the ability to offer tailored add-ons to guests enhances their ...
See full reviewGeneral Manager
13 days ago
Verified
... The ease of use when a guest makes a booking and the results are there to show the system's success. ...
See full reviewGeneral Manager
13 days ago
Verified
... The ease of use when a guest makes a booking and the results are there to show the system's success. ...
See full reviewGlobal Online Sales, Head of Digital Ancillary
12 days ago
Verified
... Oaky has perfectly understood our needs and is working on some new functionalities that will help us continue growing. Although everything works very well overall and is easy to use, we are waiting ...
See full reviewRevenue Manager
12 days ago
Verified
... In depth reporting is not fully accessible via extranet yet, but can be requested at anytime be market manager directly if needed ...
See full reviewRevenue Manager
12 days ago
Verified
... In depth reporting is not fully accessible via extranet yet, but can be requested at anytime be market manager directly if needed ...
See full reviewCluster Revenue Manager
10 days ago
Verified
... More in technicality such as a featured where guest can pay directly after they book/reserve the services. in my opinion, it will be easier for both hotels and guests. ...
See full reviewDirector of Food & Beverage
10 days ago
Verified
... Oaky's automation features have streamlined our upselling process, saving us valuable time and resources. The platform automatically sends targeted offers to guests at the optimal moment, maximizing revenue potential. Oaky empowers our guests to customize their stay by offering a variety of enticing upgrades and add-ons. This personalized app ...
See full reviewDirector of Food & Beverage
10 days ago
Verified
... Great Upselling Tool Unlocking Hidden Revenue Potential with Oaky ...
See full reviewFront Office Manager
6 days ago
Verified
... Ease of use of the program and the distinctive application interface with the ability to enter and exit and perform the check in a distinctive way is an excellent opportunity to increase sales on a ...
See full reviewFront Office Manager
6 days ago
Verified
... Ease of use of the program and the distinctive application interface with the ability to enter and exit and perform the check in a distinctive way is an excellent opportunity to increase sales on a ...
See full reviewFront Office Manager
6 days ago
Verified
... Upgrading the program and the ability to cancel any direct request directly through the guest ...
See full reviewWhat Types of Hotels Oaky is Popular For
Size
196 | Large (75-199 room)
73 | Medium (25-74 room)
16 | Small (10-24 room)
187 | X-Large (200+ room)
9 | X-Small (1-9 room)
Country
50 | United Kingdom
27 | Thailand
26 | United Arab Emirates
23 | Belgium
22 | Sweden
21 | Italy
17 | United States of America
17 | France
16 | Germany
13 | Spain
13 | Netherlands
13 | Ireland
11 | Maldives
10 | Portugal
10 | Mexico
9 | India
9 | Malaysia
7 | Switzerland
6 | Austria
6 | Malta
6 | Saudi Arabia
5 | Russian Federation
5 | Australia
5 | Vietnam
5 | Indonesia
5 | Czech Republic
4 | Japan
3 | Denmark
3 | Singapore
3 | Egypt
2 | Oman
2 | Qatar
2 | Argentina
2 | New Zealand
2 | Philippines
2 | Netherlands Antilles
2 | Nigeria
2 | Kenya
1 | Romania
1 | Turkey
1 | Lithuania
1 | Estonia
1 | Costa Rica
1 | Poland
1 | Tunisia
1 | Finland
1 | Laos
1 | Fiji
1 | Hungary
1 | Namibia
1 | Serbia
1 | Luxembourg
1 | Bulgaria
1 | Sri Lanka
1 | Slovakia
Type
94 | Bed & Breakfast & Inns
180 | Boutiques
178 | Branded Hotels
4 | Casinos
178 | City Center Hotels
154 | Airport/Conference Hotels
25 | Extended Stay & Serviced Apartments
28 | Hostels
72 | Limited Service & Budget Hotels
238 | Luxury Hotels
9 | Motels
153 | Resorts
13 | RV Parks & Campgrounds
11 | Vacation Rentals & Villas
Region
27 | North America
240 | Europe
77 | Asia Pacific
8 | Oceania
40 | Middle East
3 | South America
2 | Central America
6 | Africa
Category
489 | Upselling Software
Didn’t find what you were looking for?
Capabilities
Dynamic pricing
Features
Content Management
Customer Profiles
Guest Communication
Fulfillment & Payments
Analytics/Reporting
Multi-Prop Management
Other
Available Add-ons & Modules
Pre-stay Upsell
Front Desk Upsell
In-stay Upsell
Recommended by
Achievements
This vendor's trending score is rising, Oaky is the #2 most trending product in the Upselling Software category (out of 63) and the #45 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOaky has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Oaky as the #1 Upselling Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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Oaky Case Studies
Upselling enabled: How Iberostar Hotels & Resorts integrated ancillary sales into the pre-arrival stage with Oaky
Riviera Maya (Mexico)
A 69% increase in guest request acceptance rate: Anantara Siam Bangkok's journey to enhanced guest experience and revenue with the Oaky x OPERA Cloud via OHIP integration
Khwaeng Lumphini (Thailand)
Limitless upsell potential and less manual work: How Hard Rock Hotel and Casino Punta Cana harnesses Oaky’s upselling power
Punta Cana (Dominican Republic)
An ROI of 18 and Amplified Personalisation: How Elite Hotels Use Oaky to Achieve Fantastic Upsell Results
Karlstad (Sweden)
Making it fun and profitable: How The Dean Cork has reinvented the digital guest journey with Oaky
Cork (Ireland)
How a luxury island resort shifted from manual upselling and established a robust ancillary revenue stream
Ao Nang (Thailand)
Crafting Luxury: Anantara's Personalisation Journey with Oaky
Dubai (United Arab Emirates)
From Cumbersome To Profitable And Streamlined: The Upsell Transformation At Amari Phuket, Part Of ONYX Hospitality
Patong (Thailand)
TRevPAR Growth & Tailored Guest Experiences: How Sofitel Legend The Grand Amsterdam Harnesses the Power of Oaky's Pre-arrival Upselling
Amsterdam (Netherlands)
Improved communication and guest experience: How the Radisson Blu Hotel, Dubai Waterfront benefits from automated In-stay Upselling
Dubai (United Arab Emirates)
Nobis Hospitality Group embarks on a personalised upselling journey
(Sweden)
Meininger Hotels joins the Oaky family
Kreisfreie Stadt Berlin (Germany)
RevPAR growth and positive guest feedback: How Radisson Hotel Group's hotels in the Netherlands benefit from Oaky
Madrid (Spain)
How Minor Hotels brands in Asia, the Middle East, and Africa create seamless connectivity for their guests and drive TRevPAR
แขวงคลองเตย (Thailand)
How H-Hotels improve customer satisfaction and generate more revenue with automated upselling
Los Angeles (United States of America)
More room upgrades and a lift in ADR: The Grand, York’s results with Oaky
York (United Kingdom)
Achieving a 3% TRevPAR Uplift: Pillows Hotel Reylof's Success with Oaky's Front Desk Upsell Automation
Ghent (Belgium)
How Lore Group increased upselling revenue by 400% with Oaky
London (United Kingdom)
Jesper from Hotel Rival: How Front Desk Upsell automation drives exceptional upsell results while shaping our workplace culture
Stockholm (Sweden)
How Hard Rock Hotels creates a well-branded, memorable guest experience with pre-arrival upselling
Daytona Beach (United States of America)
How Hotel At Six Used Digital Upselling to Multiply Incremental Revenue
(Zweden)
References
"Less hassle and increased ancillary revenue are two major changes we've been observing since we started utilising the Oaky and OPERA Cloud integration via OHIP. As personalised deals are sent to guests automatically, and booked supplements are added to OPERA Cloud without the team's involvement, it saves loads of time and helps us refine our services further. As a result, our guests have an even more memorable experience and are more likely to spread the word about our hotel."
"Oaky’s dynamic room upgrade pricing drives additional uplifts to the total revenue without the need to invest hours of manual adjustments."
"With Oaky we got the job done at record speed, onboarding the first 100 properties in 90 days."
"Oaky’s deal library inspired us to test a variety of deals, identify what our guests enjoy, and optimise our selection. Since we’re still understaffed, we’re focusing on easy-to-provide services which add a lot of value to our guests’ stays. This approach has led to a healthy ROI in terms of both revenue and guest satisfaction."
"The main struggle we had was offering add-on services that are easy to book. It was difficult personalise a guest’s stay depending on their preferences. Additionally, we did not have the opportunity to sell ancillary services to OTA guests. With Oaky, our goal is to continue adding unique deals and add-on experiences and really make the most of what the upselling software can do."
"After a short and straightforward onboarding process, we immediately started seeing results with Oaky, despite reduced demand due to the pandemic. It’s been interesting to test various offers and signature services at our different properties and give guests the chance to tailor their experience with both free and paid add-ons."
"We increased our upselling revenue by 25% in the first 12 months."
"We really have a fantastic partnership and we continue to learn from each other every day."
Featured Customers
Hotelier Rating
Hoteliers like Oaky for its ability to enhance guest engagement and drive significant revenue growth through personalized upselling. The platform integrates seamlessly with PMS and offers timely upsell suggestions based on guest preferences, improving guest experience. While it’s easy to use and profitable, some users wish for improved reporting, more customization options, and better management of email communications.
AI-generated from the text of customer reviews
Looking for specific info?
Unique Upsell Tool for generating incremental ancillary revenue
Manager - E-Commerce from 200 to 499 room Limited Service & Budget Hotel in Mumbai (India)
Using Oaky upselling
Director of Revenue from 100 to 199 room Resort in Ras Al-Khaimah (United Arab Emirates)
Upgrading the program and the ability to cancel any direct request directly through the guest
Front Office Manager from 200 to 499 room Bed & Breakfast & Inn in Mecca (Saudi Arabia)
Easy and hassle free
Head of Guest Experience from 200 to 499 room Branded Hotel in Manchester (United Kingdom)
Great Upselling Tool Unlocking Hidden Revenue Potential with Oaky
Director of Food & Beverage from 200 to 499 room Branded Hotel in Ghaziabad (India)
The professional and helpful team
Cluster Revenue Manager from 100 to 199 room Boutique in Muscat (Oman)
Effortless Upselling
Revenue Director from 75-99 room Luxury Hotel in Issy-les-Moulineaux (France)
Amazing and very friendly tool
GM from 75-99 room Boutique in Inverness (United Kingdom)
Great Upselling Tool!
E-Commerce & Distribution Manager from 200 to 499 room Branded Hotel in Vienna (Austria)
It's straightforward, the system is easy to use, fast support (if you have any questions)
eCommerce Manager from 100 to 199 room Branded Hotel in Vienna (Austria)
Expert Q&A and Partner Recommendations
Submit RecommendationIndustry experts recommend Oaky for its ability to elevate hotel revenue and guest experience through highly personalized upselling solutions. Oaky excels with its seamless integration with PMS systems, innovative data-driven insights, and automation capabilities, ensuring timely and relevant offers. The platform's standout features include extensive customization, dynamic pricing, and proactive guest communication, making it a strategic partner for hotels aiming to optimize their upselling efforts.
AI-generated from the text of customer reviews
What does this product or service do well?
Oaky's platform integrates seamlessly with our own technology, creating a smooth and efficient experience for our shared customers. The Oaky team is incredibly collaborative and supportive. They are always willing to work together to find the best solutions for our clients.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Oaky is constantly innovating and developing new features that benefit both us and our clients. Oaky has been an exceptional partner, helping us to enhance our offerings and provide even greater value to our mutual clients.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I suggest reaching out to experience the platform firsthand and see the impact it can have on your property. Test out the deal creation tools, explore the customization options, and witness how effortlessly it integrates with your existing systems.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Oaky
3 weeks ago
Upselling enabled: How Iberostar Hotels & Resorts integrated ancillary sales into the pre-arrival stage with Oaky
Oaky
1 month ago
Oaky Welcomes Renowned Consultant Pablo Torres in Response to Growing Demand for its Front Desk Upselling
Oaky
3 months ago
A 69% increase in guest request acceptance rate: Anantara Siam Bangkok's journey to enhanced guest experience and revenue with the Oaky x OPERA Cloud via OHIP integration
Oaky
4 months ago
Limitless upsell potential and less manual work: How Hard Rock Hotel and Casino Punta Cana harnesses Oaky’s upselling power
Oaky
7 months ago
Oaky's Front Desk Upsell Wins Guest Experience Solution of the Year at the 2024 TravelTech Breakthrough Awards
Oaky
7 months ago
Celebrating Creativity and Upsell Excellence: The Oaky Awards 2024’s Winners and Finalists Revealed
Oaky
10 months ago
Shiji and Oaky Announce Strategic Partnership to Automate and Personalise Hotel Upselling through Two-Way Integration
Oaky
11 months ago
Oaky And Heyward Group Join Forces To Set Up Hotel Front Desk Teams For Upselling Success
Oaky
11 months ago
Oaky Clinches the Best Hotel Upselling Title for the 7th Consecutive Year in 2024 and Is Ranked 6th in the Best Place to Work in Hotel Tech
Oaky
1 year ago
An ROI of 18 and Amplified Personalisation: How Elite Hotels Use Oaky to Achieve Fantastic Upsell Results
Oaky
1 year ago
Making it fun and profitable: How The Dean Cork has reinvented the digital guest journey with Oaky
Oaky
1 year ago
How a luxury island resort shifted from manual upselling and established a robust ancillary revenue stream
Oaky
1 year ago
Crafting Luxury: Anantara's Personalisation Journey with Oaky
Oaky
1 year ago
From Cumbersome To Profitable And Streamlined: The Upsell Transformation At Amari Phuket, Part Of ONYX Hospitality
Oaky
1 year ago
TRevPAR Growth & Tailored Guest Experiences: How Sofitel Legend The Grand Amsterdam Harnesses the Power of Oaky's Pre-arrival Upselling
Oaky
1 year ago
Improved communication and guest experience: How the Radisson Blu Hotel, Dubai Waterfront benefits from automated In-stay Upselling
Oaky
1 year ago
Nobis Hospitality Group embarks on a personalised upselling journey
Oaky
1 year ago
Meininger Hotels joins the Oaky family
Oaky
1 year ago
RevPAR growth and positive guest feedback: How Radisson Hotel Group's hotels in the Netherlands benefit from Oaky
Oaky
1 year ago
Oaky And Infor Team Up To Maximise The Upsell Potential For Hoteliers With A 2-Way Integration
Oaky
1 year ago
Achieving a 3% TRevPAR Increase in Just One Month: Pillows Hotel Reylof's Success with Oaky's Front Desk Upsell Automation
Oaky
1 year ago
How Minor Hotels brands in Asia, the Middle East, and Africa create seamless connectivity for their guests and drive TRevPAR
Oaky
1 year ago
How H-Hotels improve customer satisfaction and generate more revenue with automated upselling
Oaky
1 year ago
Oaky Receives Prestigious Award For Excellence In Hospitality: LUXlife Magazine's Eighth Annual Resorts & Retreats Awards
Oaky
1 year ago
Oaky Empowers More PMS Solutions with Front Desk Upsell Automation for Enhanced Upsell Results at Check-in
Oaky
1 year ago
Oaky and Stayntouch Enhance Integration to Enable Automated Upselling for US and EU Hoteliers
Oaky
1 year ago
Oaky and Asksuite Partner Up to Enable Real-time Upselling Through Chatbot
Oaky
1 year ago
Curator Hotel & Resort Collection Selects Oaky as a Preferred Upselling Tool for Member Properties
Oaky
1 year ago
Unlocking the Advantages of Dynamic Pricing through the Oaky and IDeaS Integration
Oaky
1 year ago
Oaky Introduces Front Desk Upsell Automation, Revolutionizing Hotel Revenue Strategies
Oaky
1 year ago
Oaky Named #1 Hotel Upselling Software in the HotelTechAwards for the 6th Year in a Row
Oaky
2 years ago
More room upgrades and a lift in ADR: The Grand, York’s results with Oaky
Oaky
2 years ago
Shangri-La Kuala Lumpur & Carpe Diem Santorini Win Awards for Performance and Upselling
Oaky
2 years ago
Achieving a 3% TRevPAR Uplift: Pillows Hotel Reylof's Success with Oaky's Front Desk Upsell Automation
Oaky
2 years ago
HotelREZ X Oaky Partnership: Unlocking Automated Upselling Opportunities for Over 2,500 Independent Properties and Groups.
Oaky
2 years ago
Automated In-Stay Upselling via Oaky: Increased Convenience and Efficiency for Hotel Staff and Guests
Oaky
2 years ago
Oaky Increases Room Upgrade Revenue by Over 70%
Oaky
2 years ago
Oaky and HiJiffy Release Integration to Increase Upsell Revenue Through Conversational AI
Oaky
2 years ago
How Lore Group increased upselling revenue by 400% with Oaky
Oaky
2 years ago
Jesper from Hotel Rival: How Front Desk Upsell automation drives exceptional upsell results while shaping our workplace culture
Oaky
2 years ago
How Hard Rock Hotels creates a well-branded, memorable guest experience with pre-arrival upselling
Oaky
2 years ago
How Hotel At Six Used Digital Upselling to Multiply Incremental Revenue
Oaky
2 years ago
Oaky & OPERA Cloud: Making Innovative Hotel Management Easier with the OHIP Integration
Oaky
2 years ago
Oaky and Host Hotel Systems Launch Integration to Boost Revenue and Guest Experience with Smart Upselling
Oaky
2 years ago
Sojern and Oaky Partner to Help Hoteliers Drive Direct Bookings and Revenue
Oaky
2 years ago
Oaky Ranks #1 on Hotel Tech Report’s ‘Top Upselling Software’ 2022
Oaky
3 years ago
Sea Containers London Deploys Oaky as Upselling Solution
Oaky
3 years ago
Oaky and ReviewPro: Integration Permits Upselling via Guest Messaging
Oaky
3 years ago
Oaky and Protel Upgrade Integration to Offer Fully Automated Upselling
Oaky
3 years ago
Combining CRM with Upselling at ONYX Hospitality Group
Oaky
3 years ago
Oaky Launches Chain Dashboard: Upsell Management Across Hotel Chains and Groups
Oaky
3 years ago
eBook: Embracing Total Revenue Management
Oaky
3 years ago
Nobis Hospitality Group Embarks on Personalised Upselling Journey with Oaky
Oaky
3 years ago
MEININGER Hotels Prepares for 2021 with Oaky
Oaky
3 years ago
Introducing the Oaky Upselling Course
Oaky
3 years ago
Oaky + Quicktext Integration
Oaky
4 years ago
Sofitel Legend The Grand Amsterdam Begins Digital Upselling Journey
Oaky
4 years ago
Oaky Provides Oracle Cloud and Opera Cloud Property Management System Customers with Automated Digital Upselling
Oaky
4 years ago
Oaky Wins at Skift Idea Awards!
Oaky
4 years ago
Leading Upselling Tool Oaky Launches Deal Library Feature for Hoteliers
Oaky
4 years ago
Van der Valk Hotels & Restaurants Continues Steady Uptake of Oaky
Oaky
4 years ago
Oaky Has Achieved SOC 2 Type 2 Certification
Oaky
4 years ago
Oaky + hotelkit Integration Streamlines Operations for Optimised Upselling
Oaky
4 years ago
Oaky and OTA Insight Join Forces to Maximise Total Revenue with Dynamic Room Upgrade Rates
Oaky
4 years ago
Elite Hotels of Sweden Roll Out Oaky Group-Wide
Oaky
4 years ago
A Room Upgrade for Oaky
Oaky
4 years ago
COVID-Time Hotel Marketing Strategy Guide
Oaky
4 years ago
COVID-Time Revenue Management Guide
Oaky
4 years ago
Increase Upsell Conversions with Oaky’s New Image Gallery Feature
Oaky
4 years ago
Oaky Uses ‘Downtime’ to Release the Best Converting Guest-Facing Hotel Upselling Software Design So Far
Oaky
4 years ago
Oaky Raises $9.5 Million in Series A Funding
Oaky
4 years ago
Guestline and Oaky launch integration
Oaky
4 years ago
Oaky and D-EDGE Launch Integration
Oaky
4 years ago
Oaky and Cloudbeds Launch Two-Way Integration
Oaky
5 years ago
Radisson Hotel Group rolls out Oaky in EMEA
Oaky
6 years ago
Navigating Today’s Hospitality Tech Jungle and Finding the Right Tools
More About Oaky
Oaky is an automated upsell engine designed to deliver a personalized and exceptional guest experience, enabling hotels to increase their revenue from current customers. With Oaky, hoteliers can effortlessly create customized deals for guests by selecting from the best-selling upsell offers and promoting them through timely guest communication. This empowers guests to personalize their stay with upgrades, special deals, and other complementary services. Oaky facilitates hotels in driving additional profits by offering guests a superior experience. Oaky has earned the trust of several innovative hotels, groups, and chains worldwide, including Amaris Hospitality, Onyx Hospitality Group, and Radisson Hotel Group.
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Oaky has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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