Oaky

Ranked 1 (out of 54) in Upselling Software

Upselling Software

The commission-free and personalised pre-stay upsell platform for hotel groups to maximise profit an...

Ratings Snapshot

Certificate of Excellence
Read 185 reviews
94%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 54 in Upselling Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

Oaky has opened its internal systems to

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Most popular for
  • Boutique 41 verified reviews
    96%
  • Resort 35 verified reviews
    97%
  • City Center 33 verified reviews
    94%
  • Branded 30 verified reviews
    93%
  • Hostel 7 verified reviews
    97%
  • Bed & Breakfast 4 verified reviews
    98%
  • Villas 4 verified reviews
    100%
  • Vacation Rental 3 verified reviews
    93%
  • Extended Stay 3 verified reviews
    97%
  • Airport/ conference 2 verified reviews
    95%
  • Limited Service 1 verified reviews
    90%
  • Serviced Apartment 1 verified reviews
    90%
  • Motel 1 verified reviews
    100%

Oaky Overview

Oaky Overview

Let Oaky work for you – Become an expert at modern Upselling. With a high conversion, Oaky puts your arriving guests in control of taking offers that both drive revenue and enhance their experience. Using the online dashboard, Hoteliers add new guest-facing deals in just one minute. Real-time revenue reports help Revenue Managers maximize profit. Use Oaky to: ✓ Increase TRevPar ✓ Sell more r...

About Oaky View website

Founded in 2013 | Headquarters in Amsterdam, NH | 31 employees

Browsing from best-selling upsell offers, hoteliers can add personalised guest-facing deals in a few clicks, and promote them through perfectly timed guest comm...

Integrates with

  • Booking Engine
  • Business Intelligence
  • Channel Managers
Browse integrations (59 verified)

What customers love about Oaky

Like 94% recommend

Commercial Director from City Center in London (United Kingdom)

- Oaky is a new and small company providing a leading software that has nearly doubled our current up-selling revenue. They are approachable and constantly taking feedback to improve the product. - At the core is impr...

Revenue Manager from Boutique in Amsterdam (Netherlands)

It helps in an easy way to sell extra products/services to our guests pre-arrival. Definite worth it!

Revenue Manager from Branded in Amsterdam (Netherlands)

After a short introduction and an initial setup it's time to see the upgrade request flowing in. I am still very surprised about the amount of requests and addistional revenue it generates for the hotels.

Commercial Development Manager from Branded in Amsterdam (Netherlands)

The fact that it tackles pre-arrival upseling which is often still virgin territory for hoteliers.

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Oaky is the ultimate one-stop-solution fulfilling all your upselling needs. It's easy to use and you will become a rockstar at upselling in no time. The team that is all about innovation with a truly customer-centric approach.

by Marie-Theres Rainer (hotelkit GmbH) on December 02, 2020

See more answers (15)
Question:

What differentiates this product or service from the competition?

Answer:

The very simple and user-friendly interface makes the upselling process highly efficient. By being fully integrated into various existing systems (PMS & CRM), offering the ability to be personalized on the clients' design and a clear focus on data - Okay is a perfect fit for all hotels.

by Marie-Theres Rainer (hotelkit GmbH) on December 02, 2020

See more answers (15)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Upselling has never been easier. With the combination of Oaky and hotelkit, you can organize all upselling processes perfectly, making them seamless and highly efficient. Just give it a try, get shit done, and become a rockstar at upselling!

by Marie-Theres Rainer (hotelkit GmbH) on December 02, 2020

See more answers (15)
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+ 13 recommend
Recommended by Show More (11)

Features

  • Gift Vouchers
  • Segmentation
  • Upsell at booking
  • Pre-arrival emails
  • On property upsells
  • Future stay offers
  • Automated A/B Testing
  • Check-in upselling
  • Dynamic Upgrade Pricing
  • Deal/Offer Templates Library
  • Omnichannel (email, chat, sms, Whatsapp)
  • Fulfillment Task Automation (via Task Mgmt Integrations)
  • Type 2 SOC 2 Certified (Data Security)
  • Multi-Property/Chain Dashboard

Want to go behind the scenes and see how Oaky works?

Clients & references

References & testimonials

Testimonial avatar
Enhance the guest experience and create extra revenue at the same time. The feedback we get from guests is always very positive.
Gaby Maaswinkel Commercial Development Manager at the Radisson Blu Hotel, Amsterdam
Testimonial avatar
Oaky is the best sales person of my team.
Jesper Lauersen General Manager at the Amrath Amsterdam

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Netherlands
  • United Kingdom
  • Italy
  • Belgium
  • Thailand
  • Sweden
  • Germany
  • France
  • Maldives

185 Verified Oaky Reviews

Likelihood to Recommend
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October 22, 2021

Oaky Review: Convenient and productive

E-commerce Manager from Resort in (Thailand)

Recommend 10/10
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What do you like most?

Being able to maximize revenue as promised. Convenient for hotel to upsell by reducing verbal communication between guests. Hassel free.

What do you dislike or think could be improved?

- Adding price tier i.e. adult price and child price in the same product. - ability to select specific room type for specific upsell product.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 21, 2021

Oaky Review: Easy to work with

Front Office Manager from Other in (Czechia)

Recommend 10/10
Full blue star
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What do you like most?

Centralizes all our customers requests for upgrades, additional amenities. Offers easy way of confirming these requests to customers. Automatic email is sent out to customers whenever anything is confirm...

What do you dislike or think could be improved?

The site where requests are being approved/denied is not that user friendly and it is divided into different sections (upgrades, services) - not necessary, it seems complicated to orient in. Some service...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

October 20, 2021

Oaky Review: Perfect tools in upselling

E-commerce Manager from Resort in Manadhoo (Maldives)

Recommend 8/10
Full blue star
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What do you like most?

I would like to compliment on how this platform can help the hotel in upselling to generate extra revenue. The customer success team is helpful.

What do you dislike or think could be improved?

Connection to PMS to feature rate and inventory to Oaky platform. The rate availability should have more than 1 season.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 20, 2021

Oaky Review: Hotel upselling Tool

General Manager from City Center in Salisbury (United Kingdom)

Recommend 9/10
Full blue star
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What do you like most?

Gives us an easy solution to upsell add-on products to guest stays with minimum effort. No integration needed and the portal is easy to use.

What do you dislike or think could be improved?

Ease of initial set up has been streamlined and made more user friendly. Additional sub categories for up sell. i.e. Small, medium and large within the same product upsell would be a helpful additional fe...

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
4.5
arrow review On Oct 21, 2021 Maria . from Oaky replied:
 Thank you so much, James.

Happy to see how far we went with our onboarding wizard compared to the t... 

October 19, 2021

Oaky Review: Great system for upselling hotel offers

Reservations Manager from City Center in Chiyoda City (Japan)

Recommend 10/10
Full blue star
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What do you like most?

Being able to reach out to the guest prior to their arrival to offer upgrades and hotel services. The system is very easy to handle and operate. Great system!

What do you dislike or think could be improved?

It would be very helpful if the system could read and update email address after the creation of the reservation. We have quite a number of pre-arrival emails that had been sent to the guests that have a...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 16, 2021

Oaky Review: Being able to upsell with ease

receptionist from City Center in Galway (Ireland)

Recommend 10/10
Full blue star
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What do you like most?

I liked the fact you were able to use Oaky as a form of upselling making it so much easier on all staff.

What do you dislike or think could be improved?

Maybe sending the hotel an email to let them know there was a request waiting in our Oaky as it asking staff to keep an eye on it every day, sometimes we could miss one.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

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Popular Oaky Integrations

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