Oaky

4.8 (406 REVIEWS)

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HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Guacimara, Krystal, Jenna + 45 more experts recommend Oaky

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2024 Winner Hotel Software

Hoteliers voted Oaky as the #1 Upselling Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The Perfect Upsell Every Time

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5

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Achievements

Trending Product

This vendor's trending score is rising, Oaky is the #2 most trending product in the Upselling Software category (out of 63) and the #43 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Oaky has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Oaky as the #1 Upselling Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Oaky
Founded in 2013 | Headquarters in Amsterdam, NH | 41 employees
Oaky is upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the entire guest journey. With automation, segmentation & dynamic pricing, it maximises the average spend per guest and removes manual work. Oaky offers integrations with multiple PMSs and other hotel tech solutions, making it easy to add to your hotel tech stack and start getting revenue from day one!

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Capabilities

Front Desk Upsell

Availability management

Dynamic pricing

Branding

Services library

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Available Add-ons & Modules

Pre-stay Upsell

Using firsthand data & insights, Oaky sends targeted room upgrades & services to the right guest at the optimal time pre-arrival. It helps inform your guests about available offerings and encourages them to spend more. Generate up to €250 of extra spend per guest with targeted pre-arrival upsells.

INCLUDED

Front Desk Upsell

Turn your front desk agents into upselling superheroes. Front Desk Upsell automation is a recommendation engine to enable you to offer your guests relevant room upgrades/services upon check-in. Your front desk agents get instant access to the information they need for more successful upsells. This functionality is designed to transform your agents into upselling superstars, boosting revenue and keeping employees happy and motivated.

INCLUDED

In-stay Upsell

Enticing upsells & add-ons at your guests' fingertips during their stay. Provide guests with ongoing access to your upselling deals through QR codes or in-stay messaging. Let them browse and book deals at their convenience and help your team handle guest requests faster.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Oaky Average Oaky

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18

Success Stories

8

References

15

Featured Customers

Success Stories

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An ROI of 18 and Amplified Personalisation: How Elite Hotels Use Oaky to Achieve Fantastic Upsell Results

Karlstad (Sweden)

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Making it fun and profitable: How The Dean Cork has reinvented the digital guest journey with Oaky

Cork (Ireland)

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How a luxury island resort shifted from manual upselling and established a robust ancillary revenue stream

Tambon Ao Nang (Thailand)

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Crafting Luxury: Anantara's Personalisation Journey with Oaky

Dubai (United Arab Emirates)

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From Cumbersome To Profitable And Streamlined: The Upsell Transformation At Amari Phuket, Part Of ONYX Hospitality

Tambon Patong (Thailand)

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TRevPAR Growth & Tailored Guest Experiences: How Sofitel Legend The Grand Amsterdam Harnesses the Power of Oaky's Pre-arrival Upselling

Amsterdam (Netherlands)

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Improved communication and guest experience: How the Radisson Blu Hotel, Dubai Waterfront benefits from automated In-stay Upselling

Dubai (United Arab Emirates)

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Nobis Hospitality Group embarks on a personalised upselling journey

(Sweden)

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Meininger Hotels joins the Oaky family

Kreisfreie Stadt Berlin (Germany)

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RevPAR growth and positive guest feedback: How Radisson Hotel Group's hotels in the Netherlands benefit from Oaky

Madrid (Spain)

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How Minor Hotels brands in Asia, the Middle East, and Africa create seamless connectivity for their guests and drive TRevPAR

แขวงคลองเตย (Thailand)

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How H-Hotels improve customer satisfaction and generate more revenue with automated upselling

Landkreis Waldeck-Frankenberg (Germany)

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More room upgrades and a lift in ADR: The Grand, York’s results with Oaky

(United Kingdom)

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Achieving a 3% TRevPAR Uplift: Pillows Hotel Reylof's Success with Oaky's Front Desk Upsell Automation

Gent (Belgium)

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How Lore Group increased upselling revenue by 400% with Oaky

(United Kingdom)

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Jesper from Hotel Rival: How Front Desk Upsell automation drives exceptional upsell results while shaping our workplace culture

Stockholm (Sweden)

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How Hard Rock Hotels creates a well-branded, memorable guest experience with pre-arrival upselling

Daytona Beach (United States of America)

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How Hotel At Six Used Digital Upselling to Multiply Incremental Revenue

(Zweden)

Popularity by Segment

Size

11 | Small (10-24 room)

60 | Medium (25-74 room)

160 | Large (75-199 room)

142 | X-Large (200+ room)

Country

44 | Netherlands

43 | United Kingdom

24 | Thailand

23 | Belgium

22 | United Arab Emirates

21 | Italy

18 | Spain

15 | Germany

15 | Sweden

13 | France

11 | Ireland

10 | Maldives

10 | Indonesia

7 | Portugal

7 | Switzerland

7 | Mexico

6 | United States of America

6 | Malaysia

5 | Russian Federation

5 | India

5 | Vietnam

5 | Czech Republic

5 | Malta

4 | Saudi Arabia

3 | Austria

3 | Japan

3 | Philippines

3 | Egypt

2 | Mauritius

2 | Kenya

2 | Argentina

1 | Fiji

1 | Turkey

1 | Hungary

1 | Svalbard and Jan Mayen Islands

1 | Namibia

1 | Denmark

1 | Croatia

1 | Laos

1 | Oman

1 | Qatar

1 | Serbia

1 | Netherlands Antilles

1 | Luxembourg

1 | Bulgaria

1 | Singapore

1 | Sri Lanka

1 | Slovakia

Type

160 | Luxury Hotels

114 | Branded Hotels

102 | Resorts

90 | City Center Hotels

87 | Boutiques

34 | Airport/Conference Hotels

29 | Bed & Breakfast & Inns

24 | Limited Service & Budget Hotels

21 | Hostels

18 | Extended Stay & Serviced Apartments

12 | RV Parks & Campgrounds

11 | Vacation Rentals & Villas

2 | Casinos

1 | Motels

Region

243 | Europe

69 | Asia Pacific

32 | Middle East

13 | North America

5 | Africa

2 | South America

1 | Oceania

1 | Central America

Category

406 | Upselling Software

Hotelier Rating

Excellent
374
Very Good
23
Average
9
Poor
0
Terrible
0

Property Size

  • Small (11)
  • Medium (60)
  • Large (160)
  • X-Large (142)

Country

  • Netherlands
    Netherlands
    (44)
  • United Kingdom
    United Kingdom
    (43)
  • Thailand
    Thailand
    (24)
  • Belgium
    Belgium
    (23)
  • United Arab Emirates
    United Arab Emirates
    (22)
  • Italy
    Italy
    (21)
  • Spain
    Spain
    (18)
  • Germany
    Germany
    (15)
  • Sweden
    Sweden
    (15)
  • France
    France
    (13)
  • Ireland
    Ireland
    (11)
  • Maldives
    Maldives
    (10)
  • Indonesia
    Indonesia
    (10)
  • Portugal
    Portugal
    (7)
  • Switzerland
    Switzerland
    (7)
  • Mexico
    Mexico
    (7)
  • United States of America
    United States of America
    (6)
  • Malaysia
    Malaysia
    (6)
  • Russian Federation
    Russian Federation
    (5)
  • India
    India
    (5)
  • Vietnam
    Vietnam
    (5)
  • Czech Republic
    Czech Republic
    (5)
  • Malta
    Malta
    (5)
  • Saudi Arabia
    Saudi Arabia
    (4)
  • Austria
    Austria
    (3)
  • Japan
    Japan
    (3)
  • Philippines
    Philippines
    (3)
  • Egypt
    Egypt
    (3)
  • Mauritius
    Mauritius
    (2)
  • Kenya
    Kenya
    (2)
  • Argentina
    Argentina
    (2)
  • Fiji
    Fiji
    (1)
  • Turkey
    Turkey
    (1)
  • Hungary
    Hungary
    (1)
  • Svalbard and Jan Mayen Islands
    Svalbard and Jan Mayen Islands
    (1)
  • Namibia
    Namibia
    (1)
  • Denmark
    Denmark
    (1)
  • Croatia
    Croatia
    (1)
  • Laos
    Laos
    (1)
  • Oman
    Oman
    (1)
  • Qatar
    Qatar
    (1)
  • Serbia
    Serbia
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Luxembourg
    Luxembourg
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Singapore
    Singapore
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Slovakia
    Slovakia
    (1)

Region

  • North America
    North America
    (13)
  • Europe
    Europe
    (243)
  • Asia Pacific
    Asia Pacific
    (69)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (32)
  • South America
    South America
    (2)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (5)

Hoteliers say

NEW AI Review summary

Hoteliers like Oaky for its exceptional ability to drive incremental revenue through automated upselling of hotel services and room upgrades. Its seamless integration with existing property management systems (PMS) and dynamic pricing models increases efficiency, reduces manual workload, and personalizes guest experiences. The intuitive, user-friendly interface and detailed reporting tools assist in decision-making and revenue optimization. However, there are requests for enhancements in analytics, customizability of emails, and deeper PMS integrations.

AI-generated from the text of customer reviews

Automated Upselling
User-Friendly Interface
PMS Integration
Enhanced Guest Experience
Revenue Increase
Support Team
Customization and Flexibility
Personalization of Offers
Detailed Reporting and Analytics
Positive ROI
10

Best up selling platform

from 50-74 room Boutique in (Indonesia)

Verified
18 days ago
The innovation is so incredible Oaky stands out for its intuitive interface and user-friendly design, making it easy to navigate and utilize its features. The platform's strong focus on upselling in the hospitality industry is particularly impressive, offering personalized recommendations that enhance the guest experience and boost revenue....
Country Indonesia
Medium Hotel
7

Good experience

Commercial Director from 100 to 199 room Luxury Hotel in Almancil (Portugal)

Verified
19 days ago
User friendly, it is a good tool to maximize revenue and upsell hotel services. Specially for category upgrades and restaurant services.
Country Portugal
Commercial Director
Large Hotel
10

We are the first property utilized this platform and its help us to boost our upselling budget

Corp. Senior Digital Marketing Manager from 200 to 499 room Luxury Hotel in (Indonesia)

Verified
21 days ago
I like to use the upselling feature as it helps our Front Office team for upselling higher room category prior guest arrival.
Country Indonesia
Corp. Senior Digital Marketing Manager
X-Large Hotel
10

The #1 Upselling Platform in the World!

E-Commerce from 200 to 499 room Luxury Hotel in (Indonesia)

Verified
22 days ago
• Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network
Country Indonesia
E-Commerce
X-Large Hotel
10

Unlock Your Upselling Potential with Oaky's Exceptional Tool – Your Key to Maximizing Revenue Opportunities!

Director, Revenue from 200 to 499 room Boutique in Johor Bahru (Malaysia)

Verified
30 days ago
What impresses me the most about Oaky is its seamless integration of user-friendly design with robust functionality. As a hotelier, I have found Oaky to be an indispensable tool that not only enhances our ancillary and room upgrade revenue but also streamlines the entire upsell process. The platform's intuitive interface makes it effortless...
Country Malaysia
Director, Revenue
X-Large Hotel
10

The best.

Licenciado from 500+ room Branded Hotel in Riviera Maya (Mexico)

Verified
1 months ago
That the tool is very easy to use and is a great opportunity and options for Guests and to increase our sales.
Country Mexico
Licenciado
X-Large Hotel
9

Amazing upselling tool

eCommerce Manager from 50-74 room City Center Hotel in ເມືອງຫຼວງພະບາງ (Laos)

Verified
2 months ago
- Help us to upsell hotel activities, experience, sand service, upon guests arrival - Easy interface to modify services and room upgrades for guests - Report is just a click away, I love how easy to generate report in this platform for my monthly report
Country Laos
eCommerce Manager
Medium Hotel
10

Our efforts are tielding favorable returns and easy to use

Director of Revenue from 200 to 499 room Resort in Denarau Island (Fiji)

Verified
2 months ago
Its user friendly and integrates smoothly with our existing pms, making it easy to automate upsells and personalise the experience for guests a breeze. What really hits the spot is seeing our efforts pay off in terms of increased revenue and gives me great pleasure to see its fielding favourable returns
Country Fiji
Director of Revenue
X-Large Hotel
10

Great to offer our products!

Front Desk Manager from 200 to 499 room Luxury Hotel in Riviera Maya (Mexico)

Verified
2 months ago
We like the most the easy way to put us in contact wit our client and insitate our sales (room upgrades)
Country Mexico
Front Desk Manager
X-Large Hotel
10

Effienciency backend UX and UI

Assistant Manager, Product and Personailisation from 500+ room Branded Hotel in (Thailand)

Verified
3 months ago
I have thoroughly enjoyed using the Oaky backend. As a product owner of several applications and website tools, I have experienced using backends from various external parties. I must say, Oaky's backend stands out the most. it is exceptionally easy to navigate and understand."
Country Thailand
Assistant Manager, Product and Personailisation
X-Large Hotel
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