Manager Revenue & Channels

30 days ago

Verified

... Great guest friendly, customizable pre-arrival upselling tool. ...

Manager Revenue & Channels

30 days ago

Verified

... * Easy to adjust to own company design. * Possibility to make offers for different segments, length of stay or day of arrival. * Great helpdesk that come with nice suggestions for deals. * Easy ...

Distribution support executive

1 months ago

Verified

... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and ...

Revenue Analyst

1 months ago

Verified

... Very straightforward interface and easy to manage, efficient tool for room upgrades and services upsell. Customer service is at the highest level with quick responses and always helpful. ...

Director of Revenue

10 months ago

Verified

... I believe Oaky can improve in some of the reporting tools. In terms of cyber security I believe Oaky can up their games. The password requirements sre not strict enough and theiur is no requirement ...

Regional Director of Revenue, Virgin Hotels Scotland

10 months ago

Verified

... Love the upselling software, and the team at Oaky, who is always so lovely and willing to assist in a very timely manner. ...

Area Reservations Manager

10 months ago

Verified

... The reservation code provided to guests and sent to the front desk is not the same number as the reservation confirmation number, thus causes confusion for all. I wish Oaky can access our occupancy ...

10 months ago

Verified

... Oaky is very helps us in increase hotel revenue. oaky app is very easy to understand and also for the guest. ...

Room’s Division Manager

9 months ago

Verified

... Excellent Tools & cummunications ...

Room’s Division Manager

9 months ago

Verified

... It's a nice to see now some webinars for more information and reports and facility for more easy analysis. ...

Room’s Division Manager

9 months ago

Verified

... It's a nice to see now some webinars for more information and reports and facility for more easy analysis. ...

Room’s Division Manager

9 months ago

Verified

... It's a nice to see now some webinars for more information and reports and facility for more easy analysis. ...

Reservation Lead Creative

8 months ago

Verified

... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...

Reservation Lead Creative

8 months ago

Verified

... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...

Reservation Lead Creative

8 months ago

Verified

... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...

Cluster Director of Operations

8 months ago

Verified

... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. This is the game changer. The both of them were always available to answer or assist with anything and this is what made the project successful. The training platform was easy for the staff to understand and I like that you can personalize agent goals and targets. This made tracking much easier to monitor performance. The customer service also offered best practices which were very helpful for us to implement and try increase revenue. No complaints from customers in terms of the email which was a great indication. No major issues on syncing or room errors. It was overall a great experience and a must have for hotels to introduce an upselling culture in their property. The monthly calls with the agent were super useful in the pilot period and we gathered a lot of information for the team ...

Hotel Operations Manger

8 months ago

Verified

... Other ways for guests requests as per notifications to be more effect and fast to handle not only by email . ...

Inside sales

8 months ago

Verified

... Nothing at the moment! Easy to use dashboard.Onboarding was fast and from we get quick answers from the support team ...

Front Desk Manager

8 months ago

Verified

... We like the most the easy way to put us in contact wit our client and insitate our sales (room upgrades) ...

Front Desk Manager

8 months ago

Verified

... Great to offer our products! ...

Director of Revenue

8 months ago

Verified

... Oaky team has been helpful. Tooling wise will BW great to see more improvements on analytics in the dashboard for more visual reporting and customizable reports ...

Director of Revenue

8 months ago

Verified

... Oaky team has been helpful. Tooling wise will BW great to see more improvements on analytics in the dashboard for more visual reporting and customizable reports ...

Director, Revenue

6 months ago

Verified

... What impresses me the most about Oaky is its seamless integration of user-friendly design with robust functionality. As a hotelier, I have found Oaky to be an indispensable tool that not only enhances our ancillary and room upgrade revenue but also streamlines the entire upsell process. The platform's intuitive interface makes it effortless to manage upsells and package, allowing us to offer personalized guest experiences with ease. Oaky has truly set itself apart as a leader in hotel management solutions by simplifying our operations and significantly boosting our productivity. Its comprehensive features have enabled us to efficiently handle guest requests and preferences, thereby elevating our service standards and guest satisfaction levels. In essence, Oaky has become an invaluable asset to our operations, offering unparalleled convenience and performance that every hotelier can appreciate. One of the aspects we value and like most is the exceptional support we have received from the Customer Success Manager APAC, Miss Marjorie, since the beginning of our partnership. From day one, Marjorie has consistently provided outstanding ...

E-Commerce

5 months ago

Verified

... • Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network ...

E-Commerce

5 months ago

Verified

... • Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network ...

Corp. Senior Digital Marketing Manager

5 months ago

Verified

... I like to use the upselling feature as it helps our Front Office team for upselling higher room category prior guest arrival. ...

Commercial Director

5 months ago

Verified

... Mainly the connectivity with Sihot and Synxs. I believe those were the mainly issues we have. Besides this I don´t have any other inputs. ...

Commercial Director

5 months ago

Verified

... Mainly the connectivity with Sihot and Synxs. I believe those were the mainly issues we have. Besides this I don´t have any other inputs. ...

Digital Marketing

5 months ago

Verified

... While Oaky is highly effective, there are a few areas that could benefit from enhancement. The initial setup and customization process can be somewhat complex, requiring a steeper learning curve for ...

Digital Marketing

5 months ago

Verified

... The innovation is so incredible Oaky stands out for its intuitive interface and user-friendly design, making it easy to navigate and utilize its features. The platform's strong focus on upselling in the hospitality industry is particularly impressive, offering personalized recommendations that enhance the guest experience and boost revenue. The seamless integration with existing property management systems and the ability to automate upsell offers based on guest preferences and behavior are significant advantages. Additionally, the detailed analytics and reporting tools provide valuable insights, helping business ...

Guest Service Manager

4 months ago

Verified

... Its gives easy access to the guests information (email address, arrival date) in order to contact the guest and assist them with their requirements. ...

Front Office Manager

4 months ago

Verified

... Great tool for Hotel Front Desk Upselling ...

Marketing Manager

3 months ago

Verified

... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The platform is straightforward, user-friendly, and easy to navigate, which makes it accessible even for those who aren’t particularly tech-savvy. From day one, our team found it intuitive to use, which reduced the learning curve and allowed us to focus more on our guests rather than struggling with a complex system. One of the standout features is the monthly reporting. It's incredibly clear and easy to view, providing us with the necessary insights to track our performance effectively. The reports are not just data-heavy documents but rather actionable insights that we can use to make informed decisions. This has been invaluable in understanding our guests' preferences and optimising our offerings accordingly. My recent ...

Marketing Manager

3 months ago

Verified

... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The platform is straightforward, user-friendly, and easy to navigate, which makes it accessible even for those who aren’t particularly tech-savvy. From day one, our team found it intuitive to use, which reduced the learning curve and allowed us to focus more on our guests rather than struggling with a complex system. One of the standout features is the monthly reporting. It's incredibly clear and easy to view, providing us with the necessary insights to track our performance effectively. The reports are not just data-heavy documents but rather actionable insights that we can use to make informed decisions. This has been invaluable in understanding our guests' preferences and optimising our offerings accordingly. My recent review session with Michel was particularly beneficial. He didn’t just go over the basics but came prepared with a host of ideas and suggestions that we could implement right away to boost our Oaky performance. Michel’s expertise and proactive approach made the session not only informative but also inspiring. He offered practical ...

Marketing Manager

3 months ago

Verified

... However, I must admit that I was initially a bit daunted by the segmentation feature. It seemed complex and somewhat overwhelming, especially since it's a new area for us. But Michel quickly put my mind at ease. He explained that while segmentation might appear complicated, it’s actually a powerful tool for targeting our guests more effectively. To make it easier, he even offered to provide a step-by-step guide, which I found incredibly reassuring. Knowing that we have access to such detailed ...

Marketing Manager

3 months ago

Verified

... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The platform is straightforward, user-friendly, and easy to navigate, which makes it accessible even for those who aren’t particularly tech-savvy. From day one, our team found it intuitive to use, which reduced the learning curve and allowed us to focus more on our guests rather than struggling with a complex system. One of the standout features is the monthly reporting. It's incredibly clear and easy to view, providing us with the necessary insights to track our performance effectively. The reports are not just data-heavy documents but rather actionable insights that we can use to make informed decisions. This has been invaluable in understanding our guests' preferences and optimising our offerings accordingly. My recent review ...

Global Ancillary Director

3 months ago

Verified

... OAKY offers a very intuitive and user friendly solution to our guests and teams that enables revenue generation since the very begining, very useful dasboards to have a clear overview of the operation. No doubt to get a positivive ROI with OAKY and a very clear improvement of your guest experience during the pre-arrival stage. Fast and kind ...

Front Office Manager

3 months ago

Verified

... Easy to use, intuitive and provides extra income as well as it increases guests' satisfaction. We've had no issues with it and the support service contact provides help efficiently. ...

Reception

3 months ago

Verified

... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated extra revenue for us before the customer arrived at the hotel. This way we can focus on the other customers to make more sales. In the future we believe that we will be able to increase our sales with this platform ...

Reception

3 months ago

Verified

... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated extra revenue for us before the customer arrived at the hotel. This way we can focus on the other ...

Revenue manager

3 months ago

Verified

... I have worked with Oaky in previous hotels and the experience was amazing. This time I had a new set up with Carolina Lula who was very professional and helpful ...

Revenue manager

3 months ago

Verified

... I have worked with Oaky in previous hotels and the experience was amazing. This time I had a new set up with Carolina Lula who was very professional and helpful ...

Reservation Manager

3 months ago

Verified

... The Customer service from Marjorie and Carolina and Aziz, they are very helpful and always recommend us for improve our services, especially Marjorie, she is the best customer service I've ever work ...

Reservation Manager

3 months ago

Verified

... The Customer service from Marjorie and Carolina and Aziz, they are very helpful and always recommend us for improve our services, especially Marjorie, she is the best customer service I've ever work ...

Reservation Manager

3 months ago

Verified

... We hope that OAKY can connect with Comanche in the future. It would be good if you can have 24 hours customer service. Recommend to increase staff as I heard that they are lack of staff. ...

Reservation Manager

3 months ago

Verified

... The Customer service from Marjorie and Carolina and Aziz, they are very helpful and always recommend us for improve our services, especially Marjorie, she is the best customer service I've ever work ...

Director of Revenue Management

1 months ago

Verified

... Helps to automate upselling and follow through on upsell journey. Since have implemented Oaky in one of our hotels, it is the highest revenue upsell on the island and directly helps with uplift of ...

General Manager

1 months ago

Verified

... sharing of what others are doing to encourage more usage - ie explaining offers that have worked elsewhere, suggestions for best placed photography. unless it is there already and I missed it ...

General Manager

1 months ago

Verified

... sharing of what others are doing to encourage more usage - ie explaining offers that have worked elsewhere, suggestions for best placed photography. unless it is there already and I missed it ...

General Manager

1 months ago

Verified

... We need to do this more often, thank you for reaching out and making us better! Looking forward to next session, I will bring a colleague aswell then. ...

Welcome Office Manager

1 months ago

Verified

... I find the program to be incredibly user-friendly for employees. The interface is intuitive and easy to navigate, with a smooth flow that simplifies the process. It integrates sales into daily ...

Welcome Office Manager

1 months ago

Verified

... Oaky is easy to use system where we as a reception can customize how we want to use it. Also having it communicate with our main hotel PMS system makes it much more effective and easy to teach to other colleagues. The oaky team also does a great job at listening ...

Welcome Office Manager

1 months ago

Verified

... Oaky is easy to use system where we as a reception can customize how we want to use it. Also having it communicate with our main hotel PMS system makes it much more effective and easy to teach to other colleagues. The oaky team also does a great job at listening to the consumers and are working diligently on improving ...

Welcome Office Manager

1 months ago

Verified

... Oaky is easy to use system where we as a reception can customize how we want to use it. Also having it communicate with our main hotel PMS system makes it much more effective and easy to teach to ...

Reception Manager

1 months ago

Verified

... Not sure. Perhaps some solution where the guest gets our email, if they order something through OAKY and we might need more info ...

Hotel manager

1 months ago

Verified

... In the beginning we had great follow up from you team but when we are up and running we never hear anything from you, so maybe the service can improve. ...

Associate Cluster Revenue Manager

30 days ago

Verified

... One think where I believe there is room for improvement would be on analytical side. It would be interesting to see some sort of benchmark between hotels or markets to be able to compare where the ...

Associate Cluster Revenue Manager

30 days ago

Verified

... One think where I believe there is room for improvement would be on analytical side. It would be interesting to see some sort of benchmark between hotels or markets to be able to compare where the ...

Associate Cluster Revenue Manager

30 days ago

Verified

... I really love how Oaky offers broad possibilities in terms of deals, from simple one as breakfast, parking or room upgrade, to the more complex deals which include multiple deals such as special ...

CEO

23 days ago

Verified

... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...

Training & Quality Manager

23 days ago

Verified

... Very good system and helpful for hotel very much, very perfect upsell software in hotel and hospitality industry and guests. ...

Frint office Manager

23 days ago

Verified

... Ravina and Aimee was experience handling people and answers all question when ask. Overall was a good and informative demo. They also offered to send email when queati8n wasn't answers. ...

Frint office Manager

23 days ago

Verified

... Ravina and Aimee was experience handling people and answers all question when ask. Overall was a good and informative demo. They also offered to send email when queati8n wasn't answers. ...

Reservation agent

17 days ago

Verified

... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upselling tools. The tool is designed in such a way that it integrates smoothly into the entire customer journey, offering upsell recommendations ...

Reservation agent

17 days ago

Verified

... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upselling tools. The tool is designed in such a way that it integrates smoothly into the entire customer journey, offering upsell recommendations at key moments without being pushy or intrusive. This subtle integration ensures that customers feel the suggestions are relevant to their needs, rather than feeling like they're being bombarded with irrelevant products. The tool analyzes customer behavior, preferences, and purchase history, which allows it to present highly personalized upsell options that are more likely to resonate with the customer, increasing the chances of successful conversions. From the client's point of view, The user interface is incredibly intuitive, which I find especially helpful. Even if I don’t have extensive technical knowledge, I can still navigate the platform with ease, making the tool accessible to a wider range of users. We have been doing some tests internally to check what the email ...

General Manager

17 days ago

Verified

... The setup process - especially for chain hotels with its IT infrastructure highly restricted and protected by firewalls and other safety measures make the integration quite a process. ...

General Manager

17 days ago

Verified

... The setup process - especially for chain hotels with its IT infrastructure highly restricted and protected by firewalls and other safety measures make the integration quite a process. ...

Reservations Supervisor

17 days ago

Verified

... When a reservation is cancelled in our system, upgrade emails are still being sent. This causes concern and frustration with our guests. We had previously raised this with support and we were told ...

GM

17 days ago

Verified

... Good tools ...

Director of Revenue

17 days ago

Verified

... I would like to see more customization options. The team was generally responsive, there were instance due to the time difference the response was delays. It would be nice to have a 24 hours support ...

Director of Revenue

17 days ago

Verified

... Overall, I am pleased with Oaky and the platform. I like the user friendly interface it makes it easy to navigate. It also updates the amount in the PMS system so the team doesn't have to do the ...

Director of Revenue

17 days ago

Verified

... I would like to see more customization options. The team was generally responsive, there were instance due to the time difference the response was delays. It would be nice to have a 24 hours support ...

Reservations Manager

16 days ago

Verified

... New upgrade bidding ...

Area Director Revenue Optimisation

16 days ago

Verified

... Oaky has helped enhance the overall customer journey and also improve guest engagement. With the continuous improvement on tech side hotels see more opportunities in 2025. ...

Director Of Revenue

16 days ago

Verified

... User friendly system and very supportive PIC ...

Director Of Revenue

16 days ago

Verified

... System easy to operate and navigate, able to generate soundable results for the operator. Very proactive in providing support for upselling opportunity and any system integration issues. ...

Director Of Revenue

16 days ago

Verified

... System easy to operate and navigate, able to generate soundable results for the operator. Very proactive in providing support for upselling opportunity and any system integration issues. ...

Director Of Revenue

16 days ago

Verified

... System easy to operate and navigate, able to generate soundable results for the operator. Very proactive in providing support for upselling opportunity and any system integration issues. ...

Revenue Manger

16 days ago

Verified

... Oaky is a powerful upselling tool for hotels, helping them increase revenue by offering tailored upgrades and services to guests. The platform seamlessly integrates with property management systems, ...

Revenue Manger

16 days ago

Verified

... Nothing so far. Introduce more advanced analytics features, such as A/B testing for different upsell strategies or machine learning-based insights that predict the types of upgrades guests are most ...

Revenue Manger

16 days ago

Verified

... Oaky is a powerful upselling tool for hotels, helping them increase revenue by offering tailored upgrades and services to guests. The platform seamlessly integrates with property management systems, ...

Front Office Manager

16 days ago

Verified

... Oaky has helped us and our hotel guests to create a quick and easy way to sell/buy extra's for their stay in our hotel. ...

Front Office & Reservations Supervisor

16 days ago

Verified

... If a guest stays for several nights and would like to upgrade only for one or two nights, it would be good to add a date that for example only the final night on the reservation should be upgraded, ...

Front Office Manager

16 days ago

Verified

... Additional revenue without any staff input, which also brings down our cost for bonuses for staff. Provides information about hotel offerings for guest prior to arrival. Easy setup and customization. ...

Front Office Manager

16 days ago

Verified

... Additional revenue without any staff input, which also brings down our cost for bonuses for staff. Provides information about hotel offerings for guest prior to arrival. Easy setup and customization. ...

Revenue Manager

16 days ago

Verified

... The process of handling contracts and renew policy. Every time there is a payment increment. At the beginning of using the app you have create feedback and follow ups from Oaky team but later it ...

Revenue Manager

16 days ago

Verified

... The process of handling contracts and renew policy. Every time there is a payment increment. At the beginning of using the app you have create feedback and follow ups from Oaky team but later it ...

Revenue Manager

16 days ago

Verified

... The process of handling contracts and renew policy. Every time there is a payment increment. At the beginning of using the app you have create feedback and follow ups from Oaky team but later it ...

Director of Revenue and Customer Sales

16 days ago

Verified

... In general the tool is very easy to use and most important, they are very fast on responding in case you have enquiry. ...

Director of Revenue and Customer Sales

16 days ago

Verified

... In general the tool is very easy to use and most important, they are very fast on responding in case you have enquiry. ...

Director of Revenue and Customer Sales

16 days ago

Verified

... In general the tool is very easy to use and most important, they are very fast on responding in case you have enquiry. ...

Director of Revenue and Customer Sales

16 days ago

Verified

... Amazing tool for pre-arrival upsell ...

Hotel Manager

16 days ago

Verified

... More support directly when somebody goes live, perhaps a support number to reach. Otherwise a good system. I do not have more feedback. ...

Digital Marketing Executive

15 days ago

Verified

... I really appreciate the user-friendliness of Oaky's content management system. It's designed in a way that makes it easy for non-tech-savvy users, like our operations team, to manage upselling offers efficiently. The simplicity of the platform has significantly improved ...

Digital Marketing Executive

15 days ago

Verified

... I really appreciate the user-friendliness of Oaky's content management system. It's designed in a way that makes it easy for non-tech-savvy users, like our operations team, to manage upselling offers ...

Senior Marketing manager

15 days ago

Verified

... Oaky is an excellent upselling tool that helps personalize offers for guests, driving additional revenue seamlessly. Its user-friendly interface, automated processes, and ability to customize upsell ...

Reservation manager

14 days ago

Verified

... Auto sending system to the guest who has an email address on their profile and no need to take any action by manually. ...

E-Commerce Manager

14 days ago

Verified

... While Oaky offers a great range of features, the customization options for email templates could be more flexible. Additionally, providing more in-depth training or onboarding resources for new team ...

General Manager

13 days ago

Verified

... Great product ...

Director of Sales & Marketing

12 days ago

Verified

... Suggestions for different packages from different destinations that can be easily copied and updated by each hotel individually. notification for key packages and advises for best utilization. ...

Director of Sales & Marketing

12 days ago

Verified

... The way they approach and push to get an extra upselling, easily can update the rates monitor your performance daily. ...

Director of diital Marketing

12 days ago

Verified

... Oaky doesn't require integration with other systems which makes it easy to implement. Especially since we moved to Opera Cloud the dynamic upgrades has really boosted the returns and haven't come across a vendor with this functionality. Another shoutout to the success manager whom have been very helpful in ensuring continues ...

Director of diital Marketing

12 days ago

Verified

... Oaky doesn't require integration with other systems which makes it easy to implement. Especially since we moved to Opera Cloud the dynamic upgrades has really boosted the returns and haven't come across a vendor with this functionality. Another shoutout to the success manager whom have been very helpful in ensuring continue ...

Revenue Manager

12 days ago

Verified

... In depth reporting is not fully accessible via extranet yet, but can be requested at anytime be market manager directly if needed ...

Revenue Manager

12 days ago

Verified

... In depth reporting is not fully accessible via extranet yet, but can be requested at anytime be market manager directly if needed ...

GM

11 days ago

Verified

... Everything seems fine to us so nothing that I can think that needs improvement. You have all the videos to understand the working. ...

Front Office Manager

6 days ago

Verified

... The program needs more clarification regarding the guest’s method of canceling the request through the website and in the event that the request is non-refundable. ...

Front Office Manager

6 days ago

Verified

... Upgrading the program and the ability to cancel any direct request directly through the guest ...

Front Office Manager

6 days ago

Verified

... The program needs more clarification regarding the guest’s method of canceling the request through the website and in the event that the request is non-refundable. ...

Front Office Manager

6 days ago

Verified

... Upgrading the program and the ability to cancel any direct request directly through the guest ...

Manager - E-Commerce

5 days ago

Verified

... 2 way connectivity with Opera Cloud with fixed charges functionality instead of packages which can help address concerns of taxation for India properties. ...

Commercial Development Manager

1 months ago

Verified

... Obviously it would be a great benefit if the whole functionality will be interfaced, without huge extra costs for the hotels. I would like to have a free of charge interface to our Property ...

Manager Revenue & Channels

30 days ago

Verified

... * Easy to adjust to own company design. * Possibility to make offers for different segments, length of stay or day of arrival. * Great helpdesk that come with nice suggestions for deals. * Easy ...

Front Office & Reservations Manager

1 months ago

Verified

... - automated upsell with unlimited options - web app in different languages - results much higher than anticipated - integrated with PMS - easy set-up ...

Distribution support executive

1 months ago

Verified

... Very user friendly for the staff and guests upselling platform ...

Revenue Analyst

1 months ago

Verified

... We represent the resort in Maldives with AVG lead time over 60 days and would be great to be able to send pre-arrival emails earlier than 30 days before guests' arrival. ...

Rooms Division Manager

10 months ago

Verified

... You can make your services more available, more likeable and more accessible and you just need to offer an upgrade or sell a package. In this competitive wide range of hospitality industry enhancig guest experience is really cardinal and everyone wants to be the best. All of these great advertisment are eye catching which is really important beacuse we know that the this market is always full of advertisments and promises. With its user friendly interface, staff can easily identify ancillary services and upgrades tailored to guests' preferences, enhancing their overall experience. While the guest can enjoy so many discounts with these amazig upsell tool our revenue will grow on the other hand. By leveraging guest data and preferences the software enables driving higher TRevPAR and increasing overall hotel revenue. Additionally, its automated ...

Front Of House Manager

9 months ago

Verified

... Great Hotel upselling software ...

Cluster Director of Operations

8 months ago

Verified

... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. This is the game changer. The both of them were always available to answer or assist with anything and this is what made the project successful. The training ...

Cluster Director of Operations

8 months ago

Verified

... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. This is the game changer. The both of them were always available to answer or assist with anything and this is what made the project successful. The training platform was easy for the staff to understand and I like that you can personalize agent goals and targets. This made tracking much easier to monitor performance. The customer service also offered best practices which were very helpful for us to implement and try increase revenue. No complaints from customers in terms of the email which was a great indication. No major issues on syncing or room errors. It was overall a great experience and a must have for hotels to introduce an upselling culture in their property. The monthly calls with the agent were super useful in the pilot ...

Cluster Director of Operations

8 months ago

Verified

... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. ...

Inside sales

8 months ago

Verified

... Oaky is a great tool to use for upselling. The tool is very userfriendly. The services that you can upsell are endless. I most like the segmentation, where you can personalize offers to your guests. ...

Director of Revenue

8 months ago

Verified

... Its user friendly and integrates smoothly with our existing pms, making it easy to automate upsells and personalise the experience for guests a breeze. What really hits the spot is seeing our efforts ...

Director, Revenue

6 months ago

Verified

... Unlock Your Upselling Potential with Oaky's Exceptional Tool – Your Key to Maximizing Revenue Opportunities! ...

E-Commerce

5 months ago

Verified

... • Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network ...

Digital Marketing

5 months ago

Verified

... The innovation is so incredible Oaky stands out for its intuitive interface and user-friendly design, making it easy to navigate and utilize its features. The platform's strong focus on upselling in the hospitality industry is particularly impressive, offering personalized recommendations that enhance the guest experience and boost revenue. The seamless integration with existing property management systems and the ability to automate ...

Responsable SPA

5 months ago

Verified

... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...

Global Ancillary Director

3 months ago

Verified

... An intelligent room upgrade and cross selling solution to start generating revenue even before your guest arrives to your property ...

Director of Revenue Management

1 months ago

Verified

... Helps to automate upselling and follow through on upsell journey. Since have implemented Oaky in one of our hotels, it is the highest revenue upsell on the island and directly helps with uplift of ...

Director of Revenue Management

1 months ago

Verified

... Helps to automate upselling and follow through on upsell journey. Since have implemented Oaky in one of our hotels, it is the highest revenue upsell on the island and directly helps with uplift of ...

Welcome Office Manager

1 months ago

Verified

... I think further integration with the 2-way communication would be great, such as cancelling upsell products or adding the upsell again after it already has been added. ...

Welcome Office Manager

1 months ago

Verified

... I think further integration with the 2-way communication would be great, such as cancelling upsell products or adding the upsell again after it already has been added. ...

Revenue Technology Supervisor

1 months ago

Verified

... After years of working with Oaky, we can confidently say it’s a must-have for upselling. The platform’s user-friendly design and ability to offer tailored, relevant upsells to guests have boosted our revenue while enhancing the guest experience. Oaky’s dynamic pricing and smart segmentation ...

Assistant Director of E-Commerce & Digital Campaigns

25 days ago

Verified

... Oaky and Opera Cloud 2-way integration has been a game-changer for us. It's supercharged our operations, making things smoother and faster. Our team can now focus on delivering exceptional guest ...

Front Office Assistant Manager

22 days ago

Verified

... The best part is The way it comes to the system and create the charge directly into the guest billing. ...

Asst. Revenue Manager

17 days ago

Verified

... Oaky is very easy to use and helps a lot with increasing our revenue. They have a very friendly and helpful customer service. ...

Director of Revenue

17 days ago

Verified

... Overall, I am pleased with Oaky and the platform. I like the user friendly interface it makes it easy to navigate. It also updates the amount in the PMS system so the team doesn't have to do the ...

Director of Revenue

17 days ago

Verified

... Exceptional Upselling services that drive results! ...

Area Director Revenue Optimisation

16 days ago

Verified

... Two integration not only for rooms but also other products, videos/carousals for Gen Z customers. Besides email notifications potential tagging/following after services rendered to continue the ...

Director Of Revenue

16 days ago

Verified

... If to really need to provide a comment, suggest to integrate the upselling package code from PMS directly instead of require setup manually again in the platform. ...

Director Of Revenue

16 days ago

Verified

... If to really need to provide a comment, suggest to integrate the upselling package code from PMS directly instead of require setup manually again in the platform. ...

Director Of Revenue

16 days ago

Verified

... If to really need to provide a comment, suggest to integrate the upselling package code from PMS directly instead of require setup manually again in the platform. ...

Reservations Manager

16 days ago

Verified

... Ease and automation ...

Reservations Manager

16 days ago

Verified

... Ease and automation ...

Director rooms & revenue

16 days ago

Verified

... Customized offers based on hotel. So hotel team select the offers and go live without thinking or creating new offers. Also if AI can be integrated ...

Director rooms & revenue

16 days ago

Verified

... Uploading the offers and control them with content. images, description. Monthly reports. Feel and look of the website. Approve or reject the upselling request. ...

Front Office & Reservations Supervisor

16 days ago

Verified

... If a guest stays for several nights and would like to upgrade only for one or two nights, it would be good to add a date that for example only the final night on the reservation should be upgraded, ...

Revenue Manager

16 days ago

Verified

... The process of handling contracts and renew policy. Every time there is a payment increment. At the beginning of using the app you have create feedback and follow ups from Oaky team but later it ...

Revenue Manager

16 days ago

Verified

... The process of handling contracts and renew policy. Every time there is a payment increment. At the beginning of using the app you have create feedback and follow ups from Oaky team but later it ...

Cluster E-Commerce Manager

15 days ago

Verified

... The new feature 2-way integration allow the whole process automatic and minimize manual process. Oaky allow flexibility to upload different services in the platform. ...

Welcome office manager

15 days ago

Verified

... The integration and the system set up was confusing and hard without any prior knowledge. Also the system could benefit of an update that works better with upsells after check in and links as a ...

Rooms Division Manager

18 days ago

Verified

... An App application to make it more user friendly, as compared to only website as of now. It helps with quick ways to approve or reject in fingertips. ...

Reservation manager

14 days ago

Verified

... Auto sending system to the guest who has an email address on their profile and no need to take any action by manually. ...

Reservation manager

14 days ago

Verified

... Email system ...

Reservation manager

14 days ago

Verified

... Auto sending system to the guest who has an email address on their profile and no need to take any action by manually. ...

Revenue Manager

12 days ago

Verified

... Very easy to implement, various opportunities to improve addons, little to no additional work after initial setup, high additional revenue immedatly ...

Revenue Manager

12 days ago

Verified

... In depth reporting is not fully accessible via extranet yet, but can be requested at anytime be market manager directly if needed ...

eCommerce Manager

11 days ago

Verified

... It's straightforward, the system is easy to use, fast support (if you have any questions) Ease of creating new services. ...

GM

11 days ago

Verified

... Integration with our PMS software where nothing much team has to do and everything is exported properly with all the details. ...

GM

11 days ago

Verified

... Integration with our PMS software where nothing much team has to do and everything is exported properly with all the details. ...

Cluster Revenue Manager

10 days ago

Verified

... More in technicality such as a featured where guest can pay directly after they book/reserve the services. in my opinion, it will be easier for both hotels and guests. ...

Manager - E-Commerce

5 days ago

Verified

... - Reduced manual handling of guest queries. - Auto posting of applicable charges. - Flexibility of creating any type of deal to upsell. - Improves guest experience. - Helps drive incremental revenue. - Auto fetch ...

Commercial Development Manager

1 months ago

Verified

... Obviously it would be a great benefit if the whole functionality will be interfaced, without huge extra costs for the hotels. I would like to have a free of charge interface to our Property ...

Commercial Development Manager

1 months ago

Verified

... Obviously it would be a great benefit if the whole functionality will be interfaced, without huge extra costs for the hotels. I would like to have a free of charge interface to our Property ...

Distribution support executive

1 months ago

Verified

... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and increase our revenue; -Very easy to use offer managing platform and guest facing side is also very easy and straightforward to use; - Support is very quick to answer questions and help with queries, -I like that Oaky is a forward thinking company and is implementing ...

Distribution support executive

1 months ago

Verified

... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and increase our revenue; -Very easy to use offer managing platform and guest facing side is also very easy and straightforward to use; - Support is very quick to answer questions and help with queries, -I like that Oaky is a forward thinking company and is implementing new features that can connect ...

Regional Director of Revenue, Virgin Hotels Scotland

10 months ago

Verified

... Love the upselling software, and the team at Oaky, who is always so lovely and willing to assist in a very timely manner. ...

Reservation Lead Creative

8 months ago

Verified

... Emma 2way integration ...

Reservation Lead Creative

8 months ago

Verified

... Emma 2way integration ...

Reservation Lead Creative

8 months ago

Verified

... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...

Reservation Lead Creative

8 months ago

Verified

... Emma 2way integration ...

Reservation Lead Creative

8 months ago

Verified

... Emma 2way integration ...

Reservations Manager

8 months ago

Verified

... At the moment we are using the Oaky platform in the areas we are interested in upselling and we are doing very well ...

Revenue Manager

8 months ago

Verified

... Great tool to apply pricing strategy to my pre arrival upselling and packages, reporting, the connection 2 way is very helpful tool to ensure room upselling. ...

Revenue Manager

8 months ago

Verified

... Great tool to apply pricing strategy to my pre arrival upselling and packages, reporting, the connection 2 way is very helpful tool to ensure room upselling. ...

Revenue Manager

8 months ago

Verified

... Great tool to apply pricing strategy to my pre arrival upselling and packages, reporting, the connection 2 way is very helpful tool to ensure room upselling. ...

Inside sales

8 months ago

Verified

... Great software for upselling - with 2 way integration ...

Inside sales

8 months ago

Verified

... Great software for upselling - with 2 way integration ...

Front Desk Manager

8 months ago

Verified

... We like the most the easy way to put us in contact wit our client and insitate our sales (room upgrades) ...

Director, Revenue

6 months ago

Verified

... What impresses me the most about Oaky is its seamless integration of user-friendly design with robust functionality. As a hotelier, I have found Oaky to be an indispensable tool that not only ...

Director, Revenue

6 months ago

Verified

... Our experience with Oaky has been overwhelmingly positive, and we echo the widespread acclaim for its impressive features and products. Since integrating Oaky into our operations, our journey has been one of satisfaction and tangible benefits. However, we encountered a challenge concerning the direct integration with our OPMS, particularly due to our version being cloud ...

E-Commerce

5 months ago

Verified

... • Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network ...

Commercial Director

5 months ago

Verified

... Mainly the connectivity with Sihot and Synxs. I believe those were the mainly issues we have. Besides this I don´t have any other inputs. ...

Commercial Director

5 months ago

Verified

... Mainly the connectivity with Sihot and Synxs. I believe those were the mainly issues we have. Besides this I don´t have any other inputs. ...

Commercial Director

5 months ago

Verified

... Mainly the connectivity with Sihot and Synxs. I believe those were the mainly issues we have. Besides this I don´t have any other inputs. ...

Commercial Director

5 months ago

Verified

... Mainly the connectivity with Sihot and Synxs. I believe those were the mainly issues we have. Besides this I don´t have any other inputs. ...

Responsable SPA

5 months ago

Verified

... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...

Responsable SPA

5 months ago

Verified

... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...

Responsable SPA

5 months ago

Verified

... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...

Responsable SPA

5 months ago

Verified

... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...

Front Office Manager

4 months ago

Verified

... Oaky's upselling tools are very user friendly, making them simple to use and manage. Users can quickly become proficient with the tools without much training, and the tool is integrated with the hotel's ...

Front Office Manager

4 months ago

Verified

... Oaky's upselling tools are very user friendly, making them simple to use and manage. Users can quickly become proficient with the tools without much training, and the tool is integrated with the ...

Director of Revenue

3 months ago

Verified

... Not to their own fault, but some brands do not yet allow a two way interface with Oaky and the PMS which is essential to capture the highest possible revenue. ...

Director of Revenue

3 months ago

Verified

... Not to their own fault, but some brands do not yet allow a two way interface with Oaky and the PMS which is essential to capture the highest possible revenue. ...

Revenue manager

3 months ago

Verified

... I have worked with Oaky in previous hotels and the experience was amazing. This time I had a new set up with Carolina Lula who was very professional and helpful ...

Revenue manager

3 months ago

Verified

... I have worked with Oaky in previous hotels and the experience was amazing. This time I had a new set up with Carolina Lula who was very professional and helpful ...

Reservation Manager

3 months ago

Verified

... We hope that OAKY can connect with Comanche in the future. It would be good if you can have 24 hours customer service. Recommend to increase staff as I heard that they are lack of staff. ...

Guest Relations Agent

1 months ago

Verified

... Enhancing Guest Experience and Operational Efficiency with OAKY at Leonardo Hotels ...

Welcome Office Manager

1 months ago

Verified

... Oaky is easy to use system where we as a reception can customize how we want to use it. Also having it communicate with our main hotel PMS system makes it much more effective and easy to teach to ...

Welcome Office Manager

1 months ago

Verified

... I think further integration with the 2-way communication would be great, such as cancelling upsell products or adding the upsell again after it already has been added. ...

Welcome Office Manager

1 months ago

Verified

... Oaky is easy to use system where we as a reception can customize how we want to use it. Also having it communicate with our main hotel PMS system makes it much more effective and easy to teach to ...

Reception Manager

1 months ago

Verified

... Oaky just makes it very easy for us to sell upgrades or add ons. It also provides the guests with options to enhance their stay. Win-win! ...

Associate Cluster Revenue Manager

30 days ago

Verified

... I really love how Oaky offers broad possibilities in terms of deals, from simple one as breakfast, parking or room upgrade, to the more complex deals which include multiple deals such as special packages for any occasion or event. Also, Oaky is extremely user friendly and practical so anyone can easily understand it and use it for the benefit of both hotel and client side. Lastly, Okay's possibility to integrate ...

Assistant Director of E-Commerce & Digital Campaigns

25 days ago

Verified

... A 69% increase in guest request acceptance rate: Anantara Siam Bangkok's journey to enhanced guest experience and revenue with the Oaky x OPERA Cloud via OHIP integration ...

CEO

23 days ago

Verified

... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...

CEO

23 days ago

Verified

... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...

CEO

23 days ago

Verified

... Oaky is efficient, trustworhy and revenue driven. A very helpful program and tool that we simply cannot be without today. ...

Regional Director of Revenue Optimization

21 days ago

Verified

... Is Interactive, easy to use, super flexible, great team, customer support. Easy connectivity with PMS and great 2 way integration reducing the amount of manual work ...

Asst. Revenue Manager

17 days ago

Verified

... Nothing really. Perhaps the integration team could have a look into the integration with Opera cloud. I have noticed that if a booking has a fixed rate in Opera the upgrades via Oaky would fail and ...

Asst. Revenue Manager

17 days ago

Verified

... User friendly and very efficient ...

Asst. Revenue Manager

17 days ago

Verified

... Nothing really. Perhaps the integration team could have a look into the integration with Opera cloud. I have noticed that if a booking has a fixed rate in Opera the upgrades via Oaky would fail and ...

Reservation agent

17 days ago

Verified

... With Oaky, we are more likely to get information on the client and personalize their stay as much as we can to make it even more nice. We then have more information on what their habits are during their hotel stay, if they are familiar with using upselling tools. The tool is designed in such a way that it integrates smoothly into the entire customer journey, offering upsell recommendations at key moments without being pushy or intrusive. This subtle ...

General Manager

17 days ago

Verified

... The setup process - especially for chain hotels with its IT infrastructure highly restricted and protected by firewalls and other safety measures make the integration quite a process. ...

Reservations Supervisor

17 days ago

Verified

... Cancellation emails ...

Reservations Supervisor

17 days ago

Verified

... When a reservation is cancelled in our system, upgrade emails are still being sent. This causes concern and frustration with our guests. We had previously raised this with support and we were told there was no issue. This could be an integration ...

Director of Revenue

17 days ago

Verified

... Exceptional Upselling services that drive results! ...

Area Director Revenue Optimisation

16 days ago

Verified

... Oaky has helped enhance the overall customer journey and also improve guest engagement. With the continuous improvement on tech side hotels see more opportunities in 2025. ...

Area Director Revenue Optimisation

16 days ago

Verified

... Two integration not only for rooms but also other products, videos/carousals for Gen Z customers. Besides email notifications potential tagging/following after services rendered to continue the ...

Area Director Revenue Optimisation

16 days ago

Verified

... Two integration not only for rooms but also other products, videos/carousals for Gen Z customers. Besides email notifications potential tagging/following after services rendered to continue the ...

Area Director Revenue Optimisation

16 days ago

Verified

... Two integration not only for rooms but also other products, videos/carousals for Gen Z customers. Besides email notifications potential tagging/following after services rendered to continue the ...

Director Of Revenue

16 days ago

Verified

... System easy to operate and navigate, able to generate soundable results for the operator. Very proactive in providing support for upselling opportunity and any system integration issues. ...

Director Of Revenue

16 days ago

Verified

... If to really need to provide a comment, suggest to integrate the upselling package code from PMS directly instead of require setup manually again in the platform. ...

Director rooms & revenue

16 days ago

Verified

... Customized offers based on hotel. So hotel team select the offers and go live without thinking or creating new offers. Also if AI can be integrated ...

Front Office Manager

16 days ago

Verified

... Oaky has helped us and our hotel guests to create a quick and easy way to sell/buy extra's for their stay in our hotel. ...

Front Office Manager

16 days ago

Verified

... Perfect system for automatic upselling pre-arrival and in stay. ...

Revenue & eCommerce Manager

16 days ago

Verified

... Not much, the "new" api to our PMS is quick and stable, a great improvement to the old one where there was sometimes issues. ...

Revenue & eCommerce Manager

16 days ago

Verified

... Not much, the "new" api to our PMS is quick and stable, a great improvement to the old one where there was sometimes issues. ...

Revenue & eCommerce Manager

16 days ago

Verified

... Our upselling strategy has soared to new heights, thanks to the incredible capabilities of Oaky, our go-to upselling tool. Between 2023 and 2024, our total turnover experienced an astonishing 74% ...

Director of Revenue and Customer Sales

16 days ago

Verified

... Insight from Oaky or dashboard on their side can be enhanced more so hotel knows where the opportunities are and improve from there. ...

Commercial Manager

16 days ago

Verified

... To perzonalize the email even more and to send confirmation emails through OAKY as wellTo further personalize the email and send confirmation emails through OAKY as well. ...

Assistant General Manager

16 days ago

Verified

... Nothing at this time. We currently do not use the integrated version, but look forward to integrating with our PMS platform. ...

Operation Manager

15 days ago

Verified

... It is very efficient assistance tool. I really helping in showcasing hotel services and upsell hotel facilites to hotel guest. ...

Welcome office manager

15 days ago

Verified

... The integration and the system set up was confusing and hard without any prior knowledge. Also the system could benefit of an update that works better with upsells after check in and links as a ...

Reservation manager

14 days ago

Verified

... Auto sending system to the guest who has an email address on their profile and no need to take any action by manually. ...

Reservation manager

14 days ago

Verified

... If you can the filter that not to send an email to the some of the guest from Bookiing.com who is actually book through Agoda. That type of the guest can not be received a link. ...

Reservation manager

14 days ago

Verified

... Auto sending system to the guest who has an email address on their profile and no need to take any action by manually. ...

Reservation manager

14 days ago

Verified

... If you can the filter that not to send an email to the some of the guest from Bookiing.com who is actually book through Agoda. That type of the guest can not be received a link. ...

Director of diital Marketing

12 days ago

Verified

... Oaky has been a great addition to our digital marketing efforts ...

Revenue Manager

12 days ago

Verified

... In depth reporting is not fully accessible via extranet yet, but can be requested at anytime be market manager directly if needed ...

eCommerce Manager

11 days ago

Verified

... Nothing at the moment At the moment I can't think of anything that can be improved. At the moment I can't think of anything that can be improved. unless a guest has more than one reservation for the same ...

GM

11 days ago

Verified

... Integration with our PMS software where nothing much team has to do and everything is exported properly with all the details. ...

Manager - E-Commerce

5 days ago

Verified

... 2 way connectivity with Opera Cloud with fixed charges functionality instead of packages which can help address concerns of taxation for India properties. ...

Commercial Development Manager

1 months ago

Verified

... Touching virgin territory for hoteliers! Have used for 2 years after using Nor1, which I didn't like at all. ...

Commercial Development Manager

1 months ago

Verified

... Obviously it would be a great benefit if the whole functionality will be interfaced, without huge extra costs for the hotels. I would like to have a free of charge interface to our Property ...

Commercial Development Manager

1 months ago

Verified

... Touching virgin territory for hoteliers! Have used for 2 years after using Nor1, which I didn't like at all. ...

Commercial Development Manager

1 months ago

Verified

... The fact that it tackles pre-arrival upseling which is often still virgin territory for hoteliers. ...

Front Office & Reservations Manager

1 months ago

Verified

... Small investment, big returns! ...

Front Office & Reservations Manager

1 months ago

Verified

... Small investment, big returns! ...

Front Office & Reservations Manager

1 months ago

Verified

... - automated upsell with unlimited options - web app in different languages - results much higher than anticipated - integrated with PMS - easy set-up ...

Front Office & Reservations Manager

1 months ago

Verified

... Still a growing platform so hopefully added features will come over time. Overall, very satisfied with the added revenue Oaky brought to the hotel. ...

Front Office & Reservations Manager

1 months ago

Verified

... - automated upsell with unlimited options - web app in different languages - results much higher than anticipated - integrated with PMS - easy set-up ...

Director of Revenue Optimization

1 months ago

Verified

... Good platform to push offers that will enhance guests stay experience. ...

Director of Revenue Optimization

1 months ago

Verified

... Reports - can be further detailed rather than just overview to analyze further opportunities to improve on upsells and market targeting. ...

Director of Revenue Optimization

1 months ago

Verified

... Reports - can be further detailed rather than just overview to analyze further opportunities to improve on upsells and market targeting. ...

Director of Revenue Optimization

1 months ago

Verified

... Good platform to push offers that will enhance guests stay experience. ...

Director of Revenue Optimization

1 months ago

Verified

... Reports - can be further detailed rather than just overview to analyze further opportunities to improve on upsells and market targeting. ...

Distribution support executive

1 months ago

Verified

... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and ...

Distribution support executive

1 months ago

Verified

... -Oaky helps to advertise extras and upgrades that we're selling; - Most of the bookings are made online and without any human contact, so Oaky helps us to promote our services and upgrades, and increase our revenue; -Very easy to use offer managing platform and guest facing side is also very easy and straightforward to use; - Support is very quick to answer questions and help with queries, -I like that Oaky is a forward thinking company and is implementing new features that can connect directly with our property management system; -And support from our account manager is amazing with the help and ideas how we can improve ...

Front Office Manager

10 months ago

Verified

... The visibility, the marketing of Oaky and we would like to get more business through it. I realised that is not well know by our guests, but we will get there :) ...

Front Office Manager

10 months ago

Verified

... I like the extranet, is simple and easy to use it. Everything goes smoothly. The integration system was an impovement ...

Front Office Manager

10 months ago

Verified

... The visibility, the marketing of Oaky and we would like to get more business through it. I realised that is not well know by our guests, but we will get there :) ...

Front Office Manager

10 months ago

Verified

... The visibility, the marketing of Oaky and we would like to get more business through it. I realised that is not well know by our guests, but we will get there :) ...

Rooms Division Manager

10 months ago

Verified

... You can make your services more available, more likeable and more accessible and you just need to offer an upgrade or sell a package. In this competitive wide range of hospitality industry enhancig ...

Director of Revenue

10 months ago

Verified

... Dynamic, Innovative and easy to use upselling platform ...

Regional Director of Revenue, Virgin Hotels Scotland

10 months ago

Verified

... Love the upselling software, and the team at Oaky, who is always so lovely and willing to assist in a very timely manner. ...

Area Reservations Manager

10 months ago

Verified

... The daily Pre-arrival guest list is very helpful to make sure reservations and front office team are set for success. I like that requests are inputted directly into Opera Cloud as traces and notes ...

Area Reservations Manager

10 months ago

Verified

... The reservation code provided to guests and sent to the front desk is not the same number as the reservation confirmation number, thus causes confusion for all. I wish Oaky can access our occupancy ...

2º Jefe de recepción

9 months ago

Verified

... Since we have OKAY with us, we are happy, because it works very well, it is easy to use and understand. The hotel's income increases and we are happy ...

2º Jefe de recepción

9 months ago

Verified

... Since we have OKAY with us, we are happy, because it works very well, it is easy to use and understand. The hotel's income increases and we are happy ...

2º Jefe de recepción

9 months ago

Verified

... Since we have OKAY with us, we are happy, because it works very well, it is easy to use and understand. The hotel's income increases and we are happy ...

Reservation Lead Creative

8 months ago

Verified

... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...

Reservation Lead Creative

8 months ago

Verified

... Overall, Oaky has been fantastic. Keep up the great work! Overall, Oaky has been fantastic. The integration with Emma, excellent support have truly impressed us. Keep up the great work! ...

Reservation Lead Creative

8 months ago

Verified

... Transferring our hotel to the Emma 2way integration with Oaky has been a game-changer for us. The collaboration and support from the Oaky team have made the transition smooth and the results speak ...

Reservations Manager

8 months ago

Verified

... We are using it for upselling room types and services ...

Reservations Manager

8 months ago

Verified

... It is very easy for us to receive extra revenue and upsell our service and provide additional experiences to our guests. ...

Reservations Manager

8 months ago

Verified

... It is very easy for us to receive extra revenue and upsell our service and provide additional experiences to our guests. ...

Cluster Director of Operations

8 months ago

Verified

... Easier splitting reports for front desk agents and oaky upsells for reporting. Most hotels will incentivize their agents and hence having the reports available Split would be great. Maybe more report options. In the implementation package so as to make it easier for approvals add in the video training sessions with an oaky expert. Also because we are in a unique region it is useful to provide benchmarks for the city if possible. So there is a baseline on performance to compare against. Difficult ...

Cluster Director of Operations

8 months ago

Verified

... Easier splitting reports for front desk agents and oaky upsells for reporting. Most hotels will incentivize their agents and hence having the reports available Split would be great. Maybe more report options. In the implementation package so as to make it easier for approvals add in the video training sessions with an oaky expert. Also because we are in a unique region it is useful to provide benchmarks for the city if possible. So there is a baseline on performance to compare against. Difficult for properties that perhaps rely on travel agent group bookings as these are done as a block in the PMS hence no individual email addresses for the emails from oaky to be sent. This is a missed ...

Cluster Director of Operations

8 months ago

Verified

... The platform is user friendly and super easy to use. The monthly reports are detailed and useful for various analysis. Customer support from Duvan in implementation and then Irene was phenomenal. This is the game changer. The both of them were always available to answer or assist with anything and this is what made the project successful. The training platform was easy for the staff to understand and I like that you can personalize agent goals and targets. This made tracking much easier to monitor performance. The customer service also offered best practices which were very helpful for us to implement and try increase revenue. No complaints from customers in terms of the email ...

Cluster Director of Operations

8 months ago

Verified

... Easier splitting reports for front desk agents and oaky upsells for reporting. Most hotels will incentivize their agents and hence having the reports available Split would be great. Maybe more report options. In the implementation package so as to make it easier for approvals add in the video training sessions with an oaky expert. Also because we are in a unique ...

Hotel Operations Manger

8 months ago

Verified

... Good for upselling and give our guests many choices and benefits during the reservation before they visit the hotel and use our facility ...

Hotel Operations Manger

8 months ago

Verified

... Easy to acsses for our guest throgh our web site page ...

Hotel Operations Manger

8 months ago

Verified

... Good for upselling and give our guests many choices and benefits during the reservation before they visit the hotel and use our facility ...

Hotel Operations Manger

8 months ago

Verified

... Easy to acsses for our guest throgh our web site page ...

Inside sales

8 months ago

Verified

... Oaky is a great tool to use for upselling. The tool is very userfriendly. The services that you can upsell are endless. I most like the segmentation, where you can personalize offers to your guests. ...

Marketing Manager

8 months ago

Verified

... Easy tool to use, endless possibilities to add services and upgrades. The tool is a nice extra to add in your marketing strategy. Thanks to Oaky, our guests can make their stay even more pleasant. ...

Marketing Manager

8 months ago

Verified

... Easy tool to use, endless possibilities to add services and upgrades. The tool is a nice extra to add in your marketing strategy. Thanks to Oaky, our guests can make their stay even more pleasant. ...

Reservation Manager

8 months ago

Verified

... USEFUL Everything is very useful and easy, the system integration is also very successful, all that remains is to sell :) ...

Reservation Manager

8 months ago

Verified

... USEFUL Everything is very useful and easy, the system integration is also very successful, all that remains is to sell :) ...

Assistant Manager, Product and Personailisation

8 months ago

Verified

... I have thoroughly enjoyed using the Oaky backend. As a product owner of several applications and website tools, I have experienced using backends from various external parties. I must say, Oaky's ...

Assistant Manager, Product and Personailisation

8 months ago

Verified

... I have thoroughly enjoyed using the Oaky backend. As a product owner of several applications and website tools, I have experienced using backends from various external parties. I must say, Oaky's ...

Front Desk Manager

8 months ago

Verified

... We like the most the easy way to put us in contact wit our client and insitate our sales (room upgrades) ...

Front Desk Manager

8 months ago

Verified

... Great to offer our products! ...

Director of Revenue

8 months ago

Verified

... Our efforts are tielding favorable returns and easy to use ...

Director of Revenue

8 months ago

Verified

... Its user friendly and integrates smoothly with our existing pms, making it easy to automate upsells and personalise the experience for guests a breeze. What really hits the spot is seeing our efforts pay off in terms of increased revenue and gives me great pleasure to see its fielding ...

eCommerce Manager

7 months ago

Verified

... - Help us to upsell hotel activities, experience, sand service, upon guests arrival - Easy interface to modify services and room upgrades for guests - Report is just a click away, I love how easy to ...

eCommerce Manager

7 months ago

Verified

... Amazing upselling tool ...

Licenciado

6 months ago

Verified

... That the tool is very easy to use and is a great opportunity and options for Guests and to increase our sales. ...

Director, Revenue

6 months ago

Verified

... Our experience with Oaky has been overwhelmingly positive, and we echo the widespread acclaim for its impressive features and products. Since integrating Oaky into our operations, our journey has been one of satisfaction and tangible ...

Director, Revenue

6 months ago

Verified

... Unlock Your Upselling Potential with Oaky's Exceptional Tool – Your Key to Maximizing Revenue Opportunities! ...

Director, Revenue

6 months ago

Verified

... What impresses me the most about Oaky is its seamless integration of user-friendly design with robust functionality. As a hotelier, I have found Oaky to be an indispensable tool that not only enhances our ancillary and room upgrade revenue but also streamlines the entire upsell process. The platform's intuitive interface makes it effortless to manage upsells and package, allowing us to offer personalized guest experiences with ease. Oaky has truly set ...

Director, Revenue

6 months ago

Verified

... What impresses me the most about Oaky is its seamless integration of user-friendly design with robust functionality. As a hotelier, I have found Oaky to be an indispensable tool that not only enhances our ancillary and room upgrade revenue but also streamlines the entire upsell process. The platform's intuitive interface makes it effortless to manage upsells and package, allowing us to offer personalized guest experiences with ease. Oaky has truly set itself apart as a leader in hotel management solutions by simplifying our operations and significantly boosting our productivity. Its comprehensive features have enabled us to efficiently handle guest requests and preferences, thereby elevating our service standards and guest satisfaction levels. In essence, Oaky has become an invaluable asset to our operations, offering unparalleled convenience and performance that every hotelier can appreciate. One of the aspects we value and like most is the exceptional support we have received from the Customer Success Manager APAC, Miss Marjorie, since the beginning of our partnership ...

E-Commerce

5 months ago

Verified

... • Easy to navigate • Excellent features • Second-to-none after sales service • AI-powered recommendation • Hassle-free integration • Wider network ...

Corp. Senior Digital Marketing Manager

5 months ago

Verified

... We are the first property utilized this platform and its help us to boost our upselling budget ...

Corp. Senior Digital Marketing Manager

5 months ago

Verified

... We are the first property utilized this platform and its help us to boost our upselling budget ...

Corp. Senior Digital Marketing Manager

5 months ago

Verified

... I like to use the upselling feature as it helps our Front Office team for upselling higher room category prior guest arrival. ...

Corp. Senior Digital Marketing Manager

5 months ago

Verified

... I like to use the upselling feature as it helps our Front Office team for upselling higher room category prior guest arrival. ...

Corp. Senior Digital Marketing Manager

5 months ago

Verified

... We are the first property utilized this platform and its help us to boost our upselling budget ...

Digital Marketing

5 months ago

Verified

... Best up selling platform ...

Responsable SPA

5 months ago

Verified

... Good sales tool. ...

Responsable SPA

5 months ago

Verified

... Allows you to reach more clients (and potential ones) / Helps improve the organization of the agenda with more time in advance. ...

Responsable SPA

5 months ago

Verified

... The communication route with the client. Some type of chat could be integrated in case changes had to be made to the client's request and even to send reminders and confirmations (in case of SPA ...

Room division Manager

4 months ago

Verified

... I love all their services. They are very efficient and professional. Excellent platform and very good to work with. They always respond quickly. ...

Room division Manager

4 months ago

Verified

... Wonderful service ...

Front Office Manager

4 months ago

Verified

... Great tool for Hotel Front Desk Upselling ...

Director of Revenue

3 months ago

Verified

... Not to their own fault, but some brands do not yet allow a two way interface with Oaky and the PMS which is essential to capture the highest possible revenue. ...

Director of Revenue

3 months ago

Verified

... Best upselling tool in the market ...

Director of Revenue

3 months ago

Verified

... Not to their own fault, but some brands do not yet allow a two way interface with Oaky and the PMS which is essential to capture the highest possible revenue. ...

Marketing Manager

3 months ago

Verified

... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The ...

Marketing Manager

3 months ago

Verified

... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The ...

Marketing Manager

3 months ago

Verified

... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The ...

Marketing Manager

3 months ago

Verified

... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The ...

Marketing Manager

3 months ago

Verified

... This system has been a game-changer for us in so many ways. It's helped to enhance guest service, reduce the pressure on our front-of-house (FOH) teams, and significantly drive pre-stay revenue. The ...

Global Ancillary Director

3 months ago

Verified

... OAKY offers a very intuitive and user friendly solution to our guests and teams that enables revenue generation since the very begining, very useful dasboards to have a clear overview of the operation. No doubt to get a positivive ROI ...

Global Ancillary Director

3 months ago

Verified

... Their capacity to be integrated with a wider range of hotel systems. I understand that the world of integrations is inmense,but system integrations are key to increase a better guest experience ...

Global Ancillary Director

3 months ago

Verified

... OAKY offers a very intuitive and user friendly solution to our guests and teams that enables revenue generation since the very begining, very useful dasboards to have a clear overview of the ...

Front Office Manager

3 months ago

Verified

... Easy to use, intuitive and provides extra income as well as it increases guests' satisfaction. We've had no issues with it and the support service contact provides help efficiently. ...

Front Office Manager

3 months ago

Verified

... I see no barriers or important inputs to increase or improve the tool really. It's been usefull ar all times. ...

Reception

3 months ago

Verified

... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated extra revenue for us before the customer arrived at the hotel ...

Reception

3 months ago

Verified

... Before entering this programme we thought that sales would not be encouraged by this method but I am very surprised. Almost all customer requests we have been able to accept and it has generated ...

Reception

3 months ago

Verified