Duve Upselling vs. IN-Gauge (by Frontline Performance Group):
Which Is Right for You?

The Decision

Choosing the right upselling software for your hotel hinges on understanding each platform's strengths, weaknesses, and how well they align with your property’s goals. Duve Upselling by Duve and IN-Gauge by Frontline Performance Group both aim to boost revenue through guest engagement and staff performance, but they take different approaches. While Duve emphasizes guest experience and automation, IN-Gauge focuses on frontline team performance and incentive-driven upselling. Which solution will deliver the results your hotel needs?

Is Duve Upselling or IN-Gauge Better for Hotels?

Both Duve and IN-Gauge target revenue growth through upselling, but they serve different operational needs. Duve streamlines guest communication, personalization, and online check-ins, making it ideal for properties prioritizing guest experience and digital engagement. IN-Gauge, on the other hand, emphasizes staff training, performance analytics, and incentivization, making it a strong fit for properties focused on frontline team motivation and measurable upsell execution.

The key difference lies in their core focus: Duve handles the guest journey and related automation, while IN-Gauge optimizes staff behavior and performance metrics. Your choice depends on whether your hotel needs more guest-facing tools or staff performance management. Are you looking for a guest-centric platform or a team-focused performance driver?

Duve vs IN-Gauge: Which Should Your Hotel Choose?

If your hotel requires a comprehensive guest experience platform with integrated upselling, automated messaging, and contactless check-ins, Duve is the clearer choice. Its extensive feature set, including guest apps, messaging, and third-party integrations, supports a personalized guest journey and is backed by more recent reviews—270 compared to IN-Gauge’s 92—indicating broader industry validation.

Conversely, if your hotel needs a performance-based system that trains staff to upsell confidently, tracks real-time results, and incentivizes staff to meet revenue goals, IN-Gauge is more suitable. It’s especially valuable for large operations with a focus on staff motivation, with a proven track record supporting brands like Marriott and Hilton. For rapid impact on team performance, IN-Gauge’s tools are compelling.

Is Duve or IN-Gauge Easier to Use?

Duve’s user interface is highly rated at 4.7/5, with a focus on a straightforward guest app and automation dashboards that facilitate quick onboarding. Its onboarding process scores 4.65/5, and reviews praise its intuitive design, especially for guest communication and upselling.

IN-Gauge scores slightly higher at 4.76/5, with a strong emphasis on frontline staff training and real-time performance metrics. Users frequently highlight the ease of staff engagement, with the platform’s training modules and incentive systems being simple to implement and monitor.

Edge: IN-Gauge.

Which Has Better Features: Duve or IN-Gauge?

Duve offers 24 unique features, including mobile-friendly interfaces, WhatsApp integration, automated replies, guest messaging, digital check-in, and multi-lingual support—covering every touchpoint of the guest journey. It also provides advanced analytics, API access, and guest profiles, making it versatile for digital guest engagement.

IN-Gauge provides 9 exclusive features centered on staff performance tracking, incentives, and real-time analytics. It supports real-time revenue tracking, employee recognition, and goal-setting, with integrations mainly limited to PMS systems, and a focus on operational performance.

The clear edge goes to Duve for its broader, guest-focused feature set that supports end-to-end guest experience management.

Edge: Duve.

Which Has Better Customer Support: Duve or IN-Gauge?

Duve’s support team earns 4.63/5, with reviews citing quick responses and helpful onboarding assistance, though some users note slow support during initial setup. Users value the support for guest communication and integration issues but suggest improvements in responsiveness and customization.

IN-Gauge scores higher with 4.9/5 support ratings, with reviews emphasizing personalized, knowledgeable support from dedicated consultants like Dina. Customers appreciate ongoing coaching, proactive communication, and tailored training, which foster long-term success.

Edge: IN-Gauge.

Which Has More Integrations: Duve or IN-Gauge?

Duve integrates with 65 verified partners, including major PMS systems like Stayntouch, Oracle Hospitality, and a wide array of third-party solutions. Its open API enables extensive customization, and its marketplace connects vendors for upselling and guest services.

IN-Gauge’s integration ecosystem is limited to 3 verified partners, primarily PMS systems, with a focus on real-time revenue tracking and staff performance data. It does not support as many third-party or guest-facing integrations.

The advantage is clear for Duve, with its extensive partner network enabling flexible, multi-channel guest engagement.

Edge: Duve.

Which Do Hoteliers Rate Higher: Duve or IN-Gauge?

Duve’s overall rating is 4.79/5 based on 270 reviews, with recent reviews praising its user-friendly interface, automation, and guest experience features. Hotels across segments, from luxury to boutique, highlight increased revenue and streamlined operations, with specific praise for its guest app and messaging.

IN-Gauge’s rating is 0/5, reflecting a lack of recent reviews and a limited user base. Its strengths are recognized among large hotel groups for staff training and performance, but its overall market perception is less widespread and less current.

Given the volume and recency of reviews, Duve is clearly the more highly-rated and trusted platform.

Edge: Duve.

How Much Do Duve and IN-Gauge Cost?

Duve’s pricing starts at $900 per month, with no freemium or trial options mentioned. Its premium features are bundled into this flat rate, making it a significant investment for smaller hotels.

IN-Gauge charges $400 per month, also without trial options, but its lower price point may appeal to properties seeking basic staff performance tools without extensive guest engagement features.

Considering features and review data, Duve’s higher price is justified by its broader capabilities and recent user validation, while IN-Gauge appeals to smaller operations prioritizing staff performance.

What Type of Hotel Should Use Duve?

Hotels that should consider Duve include:

• Properties aiming to enhance guest experience through personalized communication.
• Hotels seeking contactless check-in and digital engagement.
• Operations wanting automation across pre-arrival, in-stay, and post-stay phases.
• Hotels with multiple properties or high guest volumes needing scalable solutions.
• Teams that prioritize multi-channel messaging and guest feedback collection.

Not ideal if:

• Your hotel has minimal digital infrastructure.
• You operate a very small property with limited budget.
• You require in-depth staff performance management over guest automation.

What Type of Hotel Should Use IN-Gauge?

Hotels that benefit from IN-Gauge include:

• Large hotel groups focused on staff performance and upselling.
• Properties where incentivizing frontline teams directly impacts revenue.
• Operations seeking real-time analytics and goal tracking for staff.
• Hotels with established PMS integrations looking for performance insights.
• Teams that prefer structured training combined with incentive programs.

Not ideal if:

• Your hotel prioritizes guest-facing digital tools.
• You lack the scale or resources for staff performance management.
• You need extensive guest communication or automation features.

Duve vs IN-Gauge: The Bottom Line for Hotels

Duve is a comprehensive guest engagement platform offering automation, personalization, and multi-channel communication, supported by more recent reviews and a broader user base. Its extensive integrations and features make it ideal for hotels prioritizing guest experience and operational efficiency.

IN-Gauge excels at improving staff upselling performance through targeted training, incentives, and real-time analytics, especially within large hotel groups that want to motivate their frontline teams. Its support and proven track record with major hotel brands make it a reliable choice for performance-oriented properties.

If your focus is on elevating the guest journey with digital tools, Duve is the clear leader. For properties where staff performance and motivation are the primary drivers of revenue, IN-Gauge provides focused, measurable solutions.

Choose Duve if you want a versatile, guest-first platform with proven recent reviews. Opt for IN-Gauge if your hotel needs to optimize staff upselling and performance, with a trusted performance management approach.