Canary Upsells

4.8 (422 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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April, Denis, Brendon + 50 more experts recommend Canary Technologies

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2024 Finalist HotelTechAwards

Hoteliers voted Canary Technologies as the #2 Upselling Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Canary Upsells is the complete upselling tool for hotels that immediately increases revenues.

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What is Canary Technologies?

Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
Canary Upsells is a specialized upselling software designed for the hospitality industry. It enables hoteliers to intelligently offer additional services or upgrades to guests throughout their journey—from booking to checkout. This platform significantly enhances revenue by presenting pre-arrival offers and in-stay promotions, resulting in substantial incremental income for properties. Canary Upsells integrates seamlessly with existing hotel systems, ensuring a smooth user experience without requiring app downloads. Its ability to enhance guest satisfaction through customized interactions and prompt communication makes it a valuable tool for optimizing operations and driving additional revenue.

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Capabilities

Offer Library and Templates

Personalized Upsells

Click to Purchase

Moderation Flow

Seamless Ticketing System Integration

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Available Add-ons & Modules

Canary Mobile Ordering

Mobile Ordering & Room Service
Increase revenue by allowing your guests to order directly from their own phone. No app download required and completely customize the experience for your own brand.

INCLUDED

Canary Guest App

Hotel Guest Apps
Your customized and branded Guest App built for the modern guest. No app download required and integrates seamlessly into your PMS.

INCLUDED

Canary Messaging

Guest Messaging Software
Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

INCLUDED

Canary Technologies Reviews Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5

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Achievements

Trending Product

This vendor's trending score is rising, Canary Upsells is the #1 most trending product in the Upselling Software category (out of 64) and the #36 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Canary Technologies as the #2 Upselling Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Canary Technologies Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Canary Technologies Average Canary Technologies

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32

Success Stories

7

References

16

Featured Customers

Canary Technologies Case Studies

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How the LINE SF Improved Guest Experience and Efficiency with AI Guest Messaging

San Francisco (United States of America)

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Inside the AI-Powered Guest Experience Transformation at an Orlando Holiday Inn

Orlando (United States of America)

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Greener Check-Ins, Happier Guests: Mr. C. Coconut Grove's Sustainability Transformation with Tablet Registration

Miami (United States of America)

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How a Marriott SpringHill Suites Improved Guest Service, Increased Tips and Boosted Staff Morale with Canary Digital Tipping

Kissimmee (United States of America)

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How the Best Western Cocoa Beach Hotel & Suites Covered Their Upsell Costs Within Three Months

Cocoa Beach (United States of America)

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How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

Fenwick Island (United States of America)

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How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

Bend (United States of America)

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How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

Fenwick Island (United States of America)

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How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)

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How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

Seattle (United States of America)

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How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Accord (United States of America)

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How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States of America)

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How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Capri (Italy)

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How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)

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How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America)

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How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

(United Kingdom)

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How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Whistler (Canada)

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How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Hyannis (United States of America)

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How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

Anaheim (United States of America)

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How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Eagar (United States of America)

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How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States of America)

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How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America)

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Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States of America)

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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America)

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How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

London (United Kingdom)

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How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

Las Vegas (United States of America)

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How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States of America)

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How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

Whitehorse (Canada)

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How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States of America)

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Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Los Angeles (United States of America)

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How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Monastir (Tunisia)

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How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States of America)

Popularity by Segment

Size

23 | X-Small (1-9 room)

48 | Small (10-24 room)

395 | Medium (25-74 room)

1049 | Large (75-199 room)

633 | X-Large (200+ room)

Country

1597 | United States of America

264 | Canada

36 | Mexico

31 | United Kingdom

29 | Australia

16 | Singapore

16 | Bahamas

13 | Italy

10 | Jordan

8 | Turks and Caicos Islands

7 | India

6 | United Arab Emirates

6 | Malaysia

5 | Puerto Rico

4 | Barbados

4 | Colombia

4 | France

3 | Spain

3 | Bahrain

3 | Brazil

3 | Egypt

3 | Ireland

3 | Hungary

3 | Cayman Islands

3 | Netherlands Antilles

3 | Kenya

3 | French Polynesia

3 | Hong Kong

3 | Qatar

3 | Japan

3 | Costa Rica

3 | Greece

2 | Portugal

2 | Czech Republic

2 | China

2 | Austria

2 | Maldives

2 | Antigua and Barbuda

2 | Guatemala

1 | Panama

1 | Germany

1 | Tunisia

1 | Saudi Arabia

1 | Aruba

1 | Saint Lucia

1 | Oman

1 | Russian Federation

1 | Malawi

1 | Bulgaria

1 | Burkina Faso

Type

1066 | Branded Hotels

896 | Luxury Hotels

861 | Boutiques

832 | Bed & Breakfast & Inns

692 | Resorts

590 | Airport/Conference Hotels

534 | Limited Service & Budget Hotels

527 | City Center Hotels

193 | Extended Stay & Serviced Apartments

154 | Hostels

102 | Motels

72 | Casinos

45 | RV Parks & Campgrounds

43 | Vacation Rentals & Villas

Region

1897 | North America

69 | Europe

43 | Central America

42 | Asia Pacific

32 | Oceania

24 | Middle East

13 | South America

6 | Africa

Category

1256 | Cyber Security & Fraud Prevention

809 | Contactless Check-in

612 | Guest Messaging Software

422 | Upselling Software

256 | Digital Tipping Solutions

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Canary Technologies Reviews

Hotelier Rating

Excellent
1946
Very Good
125
Average
59
Poor
26
Terrible
9

Property Size

  • X-Small (23)
  • Small (48)
  • Medium (395)
  • Large (1049)
  • X-Large (633)

Country

  • United States of America
    United States of America
    (1597)
  • Canada
    Canada
    (264)
  • Mexico
    Mexico
    (36)
  • United Kingdom
    United Kingdom
    (31)
  • Australia
    Australia
    (29)
  • Singapore
    Singapore
    (16)
  • Bahamas
    Bahamas
    (16)
  • Italy
    Italy
    (13)
  • Jordan
    Jordan
    (10)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (8)
  • India
    India
    (7)
  • United Arab Emirates
    United Arab Emirates
    (6)
  • Malaysia
    Malaysia
    (6)
  • Puerto Rico
    Puerto Rico
    (5)
  • Barbados
    Barbados
    (4)
  • Colombia
    Colombia
    (4)
  • France
    France
    (4)
  • Spain
    Spain
    (3)
  • Bahrain
    Bahrain
    (3)
  • Brazil
    Brazil
    (3)
  • Egypt
    Egypt
    (3)
  • Ireland
    Ireland
    (3)
  • Hungary
    Hungary
    (3)
  • Cayman Islands
    Cayman Islands
    (3)
  • Netherlands Antilles
    Netherlands Antilles
    (3)
  • Kenya
    Kenya
    (3)
  • French Polynesia
    French Polynesia
    (3)
  • Hong Kong
    Hong Kong
    (3)
  • Qatar
    Qatar
    (3)
  • Japan
    Japan
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Greece
    Greece
    (3)
  • Portugal
    Portugal
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • China
    China
    (2)
  • Austria
    Austria
    (2)
  • Maldives
    Maldives
    (2)
  • Antigua and Barbuda
    Antigua and Barbuda
    (2)
  • Guatemala
    Guatemala
    (2)
  • Panama
    Panama
    (1)
  • Germany
    Germany
    (1)
  • Tunisia
    Tunisia
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Aruba
    Aruba
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Oman
    Oman
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Malawi
    Malawi
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Burkina Faso
    Burkina Faso
    (1)

Region

  • North America
    North America
    (1897)
  • Europe
    Europe
    (69)
  • Asia Pacific
    Asia Pacific
    (42)
  • Oceania
    Oceania
    (32)
  • Middle East
    Middle East
    (24)
  • South America
    South America
    (13)
  • Central America
    Central America
    (43)
  • Africa
    Africa
    (6)

Hoteliers say

NEW AI Review summary

Hoteliers like Canary's upsell features that significantly boost revenue, intuitive contactless check-in process that enhances customer experience, and strong fraud prevention improving security. Frequent mentions of increased ancillary revenue due to upsells and streamlined check-ins enabling efficient operations. Some pointed out issues with communication glitches, delays, and handling information inconsistencies. Integrating fully with existing PMS systems was a notable area for improvement.

AI-generated from the text of customer reviews

Upselling
Automation and Efficiency
Messaging System
Contactless Check-In
Customization
Customer Support
Integration with PMS Systems
Fraud Prevention
Authorizations
ID Verification Issues
9

Easiest Credit Card Authorization to Fill Out!

Sales and Events Specialist from 25-49 room Bed & Breakfast & Inn in Indialantic (United States of America)

Verified
12 days ago
This is the simplest and fastest way for our property to send out credit card auth forms - it also makes in convenient for the client as they can do it on the go instead of worrying about coming in person to fill one out or scanning it back to our email. We have gotten a lot of compliments on how much easier this is to do. Clients also like...
Country United States of America
Sales and Events Specialist
Medium Hotel
9

Fantastic Tool

General Manager from 75-99 room Bed & Breakfast & Inn in Sherwood Park (Canada)

Verified
13 days ago
Cannary is a fantastic tool for preventing fraudulent transactions. It provides robust protection and helps ensure that your financial activities remain secure. It's definitely a valuable asset for anyone looking to safeguard their transactions!
Country Canada
General Manager
Large Hotel
10

Upselling software

Director of Operations from 25-49 room Bed & Breakfast & Inn in Wakefield (Canada)

Verified
13 days ago
Easy for the guest to upgrade or add an additional an upsell to their arrival to their room. The revenue has increased since the start of this software.
Country Canada
Director of Operations
Medium Hotel
5

simple and intuitive

Guest Services Agent from 100 to 199 room Boutique in Portland (United States of America)

Verified
13 days ago
The interface is clean and easy to navigate. Upsells are simple to manage and notes are generated automatically in our system. Pre-check is easy on both ends and flags help to communicate information across shifts. It's also really easy to message guests in advance of their arrival, or after checkout, which can be quite helpful.
Country United States of America
Guest Services Agent
Large Hotel
9

I like the new checkbox feature when verifying credit card information.

Manager from 50-74 room Bed & Breakfast & Inn in Duluth (United States of America)

Verified
13 days ago
I like how we are able to speed up the check in process. And the guest really love the amenities.
Country United States of America
Manager
Medium Hotel
10

How the Best Western Cocoa Beach Hotel & Suites Covered Their Upsell Costs Within Three Months

General Manager from 200 to 499 room Branded Hotel in Cocoa Beach (United States of America)

Verified
13 days ago
In less than three months, we’ve already covered the cost of the Canary platform through our upsell revenue.
Country United States of America
General Manager
X-Large Hotel
10

Canary is effective and easy to use

Executive Meeting Manager from 200 to 499 room Branded Hotel in Albuquerque (United States of America)

Verified
13 days ago
User friendly! For our clients and for our employees. If we need any help canary is easy to reach to solve the issues.
Country United States of America
Executive Meeting Manager
X-Large Hotel
10

Great experience

Front Desk from 25-49 room Bed & Breakfast & Inn in San Diego (United States of America)

Verified
13 days ago
This messaging software and upsell system have been a game-changer for our business in many ways, but there's still room for improvement. From the initial setup to ongoing daily use, it's incredibly user-friendly and intuitive. We were up and running in no time, and any tweaks or adjustments we've needed to make along the way have been a b...
Country United States of America
Front Desk
Medium Hotel
10

10/10 Recommend

Front Office Manager from 10 to 24 room Bed & Breakfast & Inn in Los Olivos (United States of America)

Verified
13 days ago
Very user friendly and easy to navigate. This requires very little to train our employees on. Probably the easiest software to use, and we use quite a few!
Country United States of America
Front Office Manager
Small Hotel
10

Manager

manager from 25-49 room Branded Hotel in San Jose (United States of America)

Verified
13 days ago
I love how easy it was to upload all the photos and how nothing else needed to be done to start earning extra income. We did not realize how much potential income we were losing until we started using Canary.
Country United States of America
manager
Medium Hotel
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