Canary Upsells
4.8 (422 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
April, Denis, Brendon + 50 more experts recommend Canary Technologies
Read RecommendationsCanary Upsells
Ranked 1 (out of 64) in Upselling Software
2024 Finalist
HotelTechAwards
Hoteliers voted Canary Technologies as the #2 Upselling Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldCanary Upsells is the complete upselling tool for hotels that immediately increases revenues.
96% recommended by 1481 hotels
Four Seasons, Ace Hotel, Hilton & 1478 others
What is Canary Technologies?
Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
Canary Upsells is a specialized upselling software designed for the hospitality industry. It enables hoteliers to intelligently offer additional services or upgrades to guests throughout their journey—from booking to checkout. This platform significantly enhances revenue by presenting pre-arrival offers and in-stay promotions, resulting in substantial incremental income for properties. Canary Upsells integrates seamlessly with existing hotel systems, ensuring a smooth user experience without requiring app downloads. Its ability to enhance guest satisfaction through customized interactions and prompt communication makes it a valuable tool for optimizing operations and driving additional revenue.
Capabilities
Offer Library and Templates
Offer Library and Templates
Quickly and easily choose the items, packages and services you want to offer to guests. Customize prices, blackout dates and more. Canary also offers a pre-built library of popular items and prices for super simple implementation.
Personalized Upsells
Personalized Upsells
Canary Upsells automatically presents upsells to your guests from the time of booking all the way through checkout. Offers are pushed via text message (SMS & WhatsApp) and email to increase conversion.
Click to Purchase
Click to Purchase
Guests are able to select upsells at any point before or during their stay. They can browse all upsell options and make a purchase simply by clicking a few buttons.
Moderation Flow
Moderation Flow
Once a guest requests an upsell option, staff have the ability to quickly approve or deny the request based on item or service availability. Canary automatically informs the guest about the status of their purchase.
Seamless Ticketing System Integration
Seamless Ticketing System Integration
Effortlessly sync upsell requests from guests into your ticketing system so your staff can efficiently fulfill them.
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
Canary Mobile Ordering
Mobile Ordering & Room Service
Increase revenue by allowing your guests to order directly from their own phone. No app download required and completely customize the experience for your own brand.
Canary Guest App
Hotel Guest Apps
Your customized and branded Guest App built for the modern guest. No app download required and integrates seamlessly into your PMS.
Canary Messaging
Guest Messaging Software
Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.
Canary Technologies Reviews Summary
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Canary Upsells is the #1 most trending product in the Upselling Software category (out of 64) and the #36 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCanary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Canary Technologies as the #2 Upselling Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Canary Technologies Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Canary Technologies Case Studies
How the LINE SF Improved Guest Experience and Efficiency with AI Guest Messaging
San Francisco (United States of America)
Inside the AI-Powered Guest Experience Transformation at an Orlando Holiday Inn
Orlando (United States of America)
Greener Check-Ins, Happier Guests: Mr. C. Coconut Grove's Sustainability Transformation with Tablet Registration
Miami (United States of America)
How a Marriott SpringHill Suites Improved Guest Service, Increased Tips and Boosted Staff Morale with Canary Digital Tipping
Kissimmee (United States of America)
How the Best Western Cocoa Beach Hotel & Suites Covered Their Upsell Costs Within Three Months
Cocoa Beach (United States of America)
How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping
Fenwick Island (United States of America)
How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary
Bend (United States of America)
How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary
Fenwick Island (United States of America)
How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes
Banff (Canada)
How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary
Seattle (United States of America)
How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay
Accord (United States of America)
How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property
Boston (United States of America)
How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations
Capri (Italy)
How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary
Saskatoon (Canada)
How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating
Kihei (United States of America)
How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary
(United Kingdom)
How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary
Whistler (Canada)
How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping
Hyannis (United States of America)
How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary
Anaheim (United States of America)
How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution
Eagar (United States of America)
How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary
San Clemente (United States of America)
How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time
Seattle (United States of America)
Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience
Seattle (United States of America)
How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary
Seattle (United States of America)
How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue
London (United Kingdom)
How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies
Las Vegas (United States of America)
How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program
Litchfield Park (United States of America)
How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant
Whitehorse (Canada)
How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary
Greensboro (United States of America)
Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In
Los Angeles (United States of America)
How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency
Monastir (Tunisia)
How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary
Richmond (United States of America)
References
"We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features."
Bailey O’Neil
Front Desk Manager @
The Coeur d'Alene Resort
"Canary does the work for you when it comes to any extra revenues. Whether it’s upsells, early check-in’s, late-checkout’s, etc. by streamlining the communication between the guest and property."
Ryan McGhee
General Manager @
Fifty Hotel & Suites by Affinia
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities."
Vaughn Davis
General Manager @
Dream Hollywood
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities"
Vaughn Davis
General Manager @
Dream Hollywood
"Canary helps us compete in this high-tech environment by getting of the antiquated paper auth forms."
Lacey Lamm
General Manager @
Cambria hotel & suites Minneapolis Maple Grove
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities"
Vaughn Davis
General Manager @
Dream Hollywood
"It’s the Canary link that convinced Amex we were good with charging the guest the $14K!!! Canary is future-thinking and brings data-centric insights into our portfolio like never before."
Sue Russ DePascale
Vice President of Finance @
Pinnacle Management
Featured Customers
Popularity by Segment
Size
23 | X-Small (1-9 room)
48 | Small (10-24 room)
395 | Medium (25-74 room)
1049 | Large (75-199 room)
633 | X-Large (200+ room)
Country
1597 | United States of America
264 | Canada
36 | Mexico
31 | United Kingdom
29 | Australia
16 | Singapore
16 | Bahamas
13 | Italy
10 | Jordan
8 | Turks and Caicos Islands
7 | India
6 | United Arab Emirates
6 | Malaysia
5 | Puerto Rico
4 | Barbados
4 | Colombia
4 | France
3 | Spain
3 | Bahrain
3 | Brazil
3 | Egypt
3 | Ireland
3 | Hungary
3 | Cayman Islands
3 | Netherlands Antilles
3 | Kenya
3 | French Polynesia
3 | Hong Kong
3 | Qatar
3 | Japan
3 | Costa Rica
3 | Greece
2 | Portugal
2 | Czech Republic
2 | China
2 | Austria
2 | Maldives
2 | Antigua and Barbuda
2 | Guatemala
1 | Panama
1 | Germany
1 | Tunisia
1 | Saudi Arabia
1 | Aruba
1 | Saint Lucia
1 | Oman
1 | Russian Federation
1 | Malawi
1 | Bulgaria
1 | Burkina Faso
Type
1066 | Branded Hotels
896 | Luxury Hotels
861 | Boutiques
832 | Bed & Breakfast & Inns
692 | Resorts
590 | Airport/Conference Hotels
534 | Limited Service & Budget Hotels
527 | City Center Hotels
193 | Extended Stay & Serviced Apartments
154 | Hostels
102 | Motels
72 | Casinos
45 | RV Parks & Campgrounds
43 | Vacation Rentals & Villas
Region
1897 | North America
69 | Europe
43 | Central America
42 | Asia Pacific
32 | Oceania
24 | Middle East
13 | South America
6 | Africa
Category
1256 | Cyber Security & Fraud Prevention
809 | Contactless Check-in
612 | Guest Messaging Software
422 | Upselling Software
256 | Digital Tipping Solutions
More Products by Canary Technologies
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Canary's upsell features that significantly boost revenue, intuitive contactless check-in process that enhances customer experience, and strong fraud prevention improving security. Frequent mentions of increased ancillary revenue due to upsells and streamlined check-ins enabling efficient operations. Some pointed out issues with communication glitches, delays, and handling information inconsistencies. Integrating fully with existing PMS systems was a notable area for improvement.
AI-generated from the text of customer reviews
Looking for specific info?
9
Easiest Credit Card Authorization to Fill Out!
Sales and Events Specialist from 25-49 room Bed & Breakfast & Inn in Indialantic (United States of America)
Verified
12 days ago
This is the simplest and fastest way for our property to send out credit card auth forms - it also makes in convenient for the client as they can do it on the go instead of worrying about coming in person to fill one out or scanning it back to our email. We have gotten a lot of compliments on how much easier this is to do. Clients also like...
United States of America
United States of America
Sales and Events Specialist
Medium Hotel
9
Fantastic Tool
General Manager from 75-99 room Bed & Breakfast & Inn in Sherwood Park (Canada)
Verified
13 days ago
Cannary is a fantastic tool for preventing fraudulent transactions. It provides robust protection and helps ensure that your financial activities remain secure. It's definitely a valuable asset for anyone looking to safeguard their transactions!
Canada
Canada
General Manager
Large Hotel
10
Upselling software
Director of Operations from 25-49 room Bed & Breakfast & Inn in Wakefield (Canada)
Verified
13 days ago
Easy for the guest to upgrade or add an additional an upsell to their arrival to their room. The revenue has increased since the start of this software.
Canada
Canada
Director of Operations
Medium Hotel
5
simple and intuitive
Guest Services Agent from 100 to 199 room Boutique in Portland (United States of America)
Verified
13 days ago
The interface is clean and easy to navigate. Upsells are simple to manage and notes are generated automatically in our system. Pre-check is easy on both ends and flags help to communicate information across shifts. It's also really easy to message guests in advance of their arrival, or after checkout, which can be quite helpful.
United States of America
United States of America
Guest Services Agent
Large Hotel
9
I like the new checkbox feature when verifying credit card information.
Manager from 50-74 room Bed & Breakfast & Inn in Duluth (United States of America)
Verified
13 days ago
I like how we are able to speed up the check in process. And the guest really love the amenities.
United States of America
United States of America
Manager
Medium Hotel
10
How the Best Western Cocoa Beach Hotel & Suites Covered Their Upsell Costs Within Three Months
General Manager from 200 to 499 room Branded Hotel in Cocoa Beach (United States of America)
Verified
13 days ago
In less than three months, we’ve already covered the cost of the Canary platform through our upsell revenue.
United States of America
United States of America
General Manager
X-Large Hotel
10
Canary is effective and easy to use
Executive Meeting Manager from 200 to 499 room Branded Hotel in Albuquerque (United States of America)
Verified
13 days ago
User friendly! For our clients and for our employees. If we need any help canary is easy to reach to solve the issues.
United States of America
United States of America
Executive Meeting Manager
X-Large Hotel
10
Great experience
Front Desk from 25-49 room Bed & Breakfast & Inn in San Diego (United States of America)
Verified
13 days ago
This messaging software and upsell system have been a game-changer for our business in many ways, but there's still room for improvement. From the initial setup to ongoing daily use, it's incredibly user-friendly and intuitive. We were up and running in no time, and any tweaks or adjustments we've needed to make along the way have been a b...
United States of America
United States of America
Front Desk
Medium Hotel
10
10/10 Recommend
Front Office Manager from 10 to 24 room Bed & Breakfast & Inn in Los Olivos (United States of America)
Verified
13 days ago
Very user friendly and easy to navigate. This requires very little to train our employees on. Probably the easiest software to use, and we use quite a few!
United States of America
United States of America
Front Office Manager
Small Hotel
10
Manager
manager from 25-49 room Branded Hotel in San Jose (United States of America)
Verified
13 days ago
I love how easy it was to upload all the photos and how nothing else needed to be done to start earning extra income. We did not realize how much potential income we were losing until we started using Canary.
United States of America
United States of America
manager
Medium Hotel
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