Front Office Manager

13 months ago

Verified

... Contactless Check in has made it super easy and functional for hotel guests to process their own check in at their own convenience through their mobile phones therefore reducing the check in time / ...

Hotel Clerk Supervisor

13 months ago

Verified

... More likely, easy and smooth check-in. not taking too much of your time assisting the guest. Which guest like it as well. ...

Front Office Manager

13 months ago

Verified

... I like that the verification process is fast. Keeps my job simple when third party payments are sent over. I don’t have to worry about charge backs. ...

Team Lead

13 months ago

Verified

... The ease of checking in guests is amazing! It is quick and easy, plus less time at the desk means more time for our guests to enjoy themselves, so it comes in handy when our guests are in a bit of a rush; gone are the days of long ...

Rooms Division Manager

13 months ago

Verified

... user friendly, easy to use, very helpful for guests that don't have a credit card. we love the upsells, makes it easily assessable for guests. helpful to see if a card is fraud or not. ...

Res & Service Express Mgr

13 months ago

Verified

... Bonnie is the best implementation manager for new product. Upsell screen view from guest point view is attractive which leads to the financial gain ...

Operations Manager

13 months ago

Verified

... We run and operate an extended stay property and having Canary as our main provider for digital credit card authorizations and contactless check-in makes it very convenient not only for our team members but our valued ...

Director of Operations

13 months ago

Verified

... Honestly, not much at all but if you have suggestions they will listen! Personally I had the pleasure of working with SJ and Diego and they have ALWAYS listened and truly appreciate the feedback. ...

General Manager

13 months ago

Verified

... These products are easy to use, and user friendly. We've used this product for a few months now and definitely don't regret it! The security features on the advance fraud protection is amazing. Since using this product we've not had any chargebacks and that is something we wanted to make sure stopped happening, and any disputes are easily able to access with the record keeping. The one feature we use the most is the digital check ...

Accounting: Accounts Receivable

13 months ago

Verified

... I Like how you can view the card to make sure it matches the reservation without it being tokened it makes it easy. ...

Lead Concierge

13 months ago

Verified

... Embracing technological innovation in the hospitality industry has been a game-changer for us at The Wall Street Hotel, and among the tools that have left a lasting impression is the Canary Technologies platform. As a lifelong NYC Concierge, my commitment to providing an exceptional guest experience has found its perfect ally in Canary Technologies, particularly in its contactless check-in process. The transformative nature of this platform is evident from the very beginning of a guest's journey. The ability to access comprehensive guest information prior to their arrival has revolutionized our operational procedures. The advantages extend far beyond the convenience of streamlining the check-in process. Canary Technologies equips us with the tools to proactively eliminate potential ...

Assistant Front Office Manager

13 months ago

Verified

... The way of offering the guest an easy solution to do a contactless check in or upsell. Making the work for the Hotel as well as for the guest easier by offering them so many possibilities for a contactless and fast experience! The easy access within the website makes it for everyone easy to process and to learn how this website works. Really appreciate this partnership. The contact for any help is very accessible ...

Assistant Manager

13 months ago

Verified

... Nothing at this point. All service offered was great and they were very flexible in catering to our specific needs. ...

Reservationist

13 months ago

Verified

... I am a new user of this software. So far, there is nothing that I have found that I feel could be improved. ...

Concierge

13 months ago

Verified

... We find that guests are regularly messaging us through the app and we are raising revenue consistently with the ability to market upgrades directly to guests. Its not every day we get to have guests ...

AGM

13 months ago

Verified

... Canary is very cool. Guests are loving it and our front desk is finding it very easy to use. Sending Credit Card Authorization forms has never been easier to do and to keep track of. ...

Concierge

13 months ago

Verified

... A tutorial on all the tools Canary offers to facilitate a seamless interaction with the guest before they arrive to the hotel. ...

Manager

13 months ago

Verified

... Amazing service ...

Sales Manager

10 months ago

Verified

... I have not found anything to improve on as of yet. The training was simple. It is very easy to use. ...

Director of Revenue

8 months ago

Verified

... Providing guests with contactless check-in options has been a game changer and the ability to provide upselling opportunities to the guest prior to check-in has increased incidental revenue capture. We have also received great feedback from guests post stay because of their ability to communicate with us prior to coming in with answers to general questions that help put our guests minds at ease. The other great thing is the ease of adding upsell items for guests to choose from, especially in terms of the Room Upgrade functionality. And the fact that the upgrade price is so easily manageable from a set up perspective makes the speed to market for updates lightning fast. While we have not utilized it at my current property, at my last hotel the use of Authorizations ...

Front desk

8 months ago

Verified

... Such a great tool to communicate with guest professionally, safe and secure and very convenient , I like the fact that authorization can be easily and securely be sent. ...

Front Desk Manager

8 months ago

Verified

... Allows for the upsell cost to the guest to be upfront. Faster Check-ins for the guests. Less paperwork for front desk staff. ...

Guest Service Agent

8 months ago

Verified

... It is very secure and safe that system that enables guests to register and upload any important documents that may be useful for the duration or prior to their stay. ...

Housekeeping Manager

8 months ago

Verified

... I think that there should be more options available for add ons, or a slightly more aggressive alert system, especially if the hotel denies a request. Besides that, everything runs great!! ...

Asst general manager

8 months ago

Verified

... Love this contactless check in option. it provide flexibility and convenience, allowing guests to choose the method that best suits their preferences and the hotel’s level of technological ...

General Manager

8 months ago

Verified

... Our front desk team loves the upsell options that Canary offers. They love to brag about how many thousands of dollars they are collecting due to the upsell options! They also love the messaging option. It is so great to let customers know of specials in the restaurant and events on property. Our team is using these upsell options to have a friendly competition to see who can upsell the most. They tease each other and encourage each other to make it fun to make the guest's day special. The front desk team continues to add upsell options including amenities the guest can add on themselves for another guest (or someone can call/text that we have a guest coming in that has a birthday and they can request items be left in their room ahead of time). When our team learns that it is an incoming guest's birthday, they can also add a note which increases our guest experience with a wow moment. It allows our team to go above and beyond even when the guest has no idea that we know of their special occasion. Also, the team at Canary was really helpful and patient when training ...

Operations Manager

8 months ago

Verified

... Mass messaging works very well to inform guests. Upsell takes the guess work out late checkouts. Contactless check-in speeds up check-ins. ...

Executive Assistant

8 months ago

Verified

... Our hotel loves how secure, efficient and seamless Canary is. Our front desk staff and guests alike truly appreciate the upsell and messaging features which allow guests to experience that touch of ...

General Manager

8 months ago

Verified

... For years we struggled to remind front desk staff to collect guest contact details (emails), with Canary the job is completed, whether guest did this before arrival or while in the hotel lobby, by ...

Assistant GM

8 months ago

Verified

... Our guests love the contactless check-in feature that allows them to input all their information before they even arrive. It makes their experience smoother ane easier. The upsell feature allows us ...

front desk

8 months ago

Verified

... Contactless check in, speeds up the check in and check out process, track of amenities, ease to get the guest's personal information. ...

Front of House Manager

8 months ago

Verified

... We can't wait until Canary's product provides on-property editing permissions, which is a feature that is coming soon! Can't wait! ...

General Manager

6 months ago

Verified

... Digital Tipping Solutions #easy This is a fantastic solution for both guests and staff. It is easy for the staff to receive tips from guests who don't typically carry cash. Guests LOVE it and so does ...

Assistant General Manager

6 months ago

Verified

... For now seems that everything is ok but I know that there is always room for improvement. Perhaps we can identify as we go on further with guest interactions. ...

Assistant Manager

6 months ago

Verified

... Canary Technology has been a great help and very easy process for Authorizations to hotel check-ins. ...

Operations Manager

6 months ago

Verified

... Main Advantage is Cyber security and Fraud prevention. Guest convenient to check in their hotels and more understanding about their charges. - Guest Messaging Software Upselling software gives the hotel a better way to charge the guest convincingly. Guest messaging software has revolutionized the hospitality industry by enhancing cyber security, fraud prevention, and guest convenience. By implementing advanced encryption and authentication ...

General Manager

6 months ago

Verified

... The ability to offer options for upsell to the guests prior to arrival is wonderful, as it associates a fee with the service and reduces the number of request for these services to be complimentary. ...

Hotel Manager

6 months ago

Verified

... Makes the check-in process faster, your guest does not have to wait. If your guest is requesting anything or just needing a answer, they don't need to be at the front desk, they can easily ask them ...

Front Desk Agent

6 months ago

Verified

... Canary provides so many benefits to not only the guests but to staff as well. The ability to have all requirements for check-in submitted before you even get to property makes check in time so much ...

Experience Planner

6 months ago

Verified

... I like having an opportunity to connect with people while being able to easily message instead of constant calling. It is nice to have an alternative form of communication outside or calling. ...

Coordinator

6 months ago

Verified

... Easy software to work with, love the process to make payments. The notifications are very good, I like how they notify the customer and we can see the process. ...

GM

5 months ago

Verified

... However, more integration could be part of the SyniXs. which would surely help, as currently, we have to use multiple windows to manage different aspects of the process. By streamlining these functions into a single interface, we could enhance efficiency, reduce the potential for errors, and save valuable time. This would allow us to focus more on providing exceptional service to our guests rather than navigating between various systems. An integrated SyniXs platform would also improve data consistency and make it easier to track ...

Sales Manager

4 months ago

Verified

... The Canary App has allowed our Hotel to connect with our guest on another level! The texting app has added a great communication between staff and guests to ensure the best service! ...

Assistant front office manager

4 months ago

Verified

... The ability to update certain messages sent to guests should be able to be done by the property themselves without having to reach out to support. Also, a darkmode for the web interface would be a ...

Sales Manager

4 months ago

Verified

... I think the tool is great, I haven't found any issues or areas of opportunities. Very satisfied with everything. Perhaps a better training at the beginning to understand all the features. ...

Senior Sales Manager

4 months ago

Verified

... Nothing - I love the program and appreciate the service it provides! Thank you for your support and care. It is much appreciated. ...

Owner Port Inn and Cottages

4 months ago

Verified

... Seamlessly engages our guests and offers them marginal value and satisfaction while helping our bottom line. I am happy we got started with Canary ...

Event Sales Manager

4 months ago

Verified

... Not being able to obtain the CVV offers a lot of frustration for our billing process. Sometimes the Canary email goes to clients junk mail. More guests and employees are accessing hotel systems via ...

General Manager

4 months ago

Verified

... Two way communication with Visual Matrix!!!! I know this is the long term plan, but we have all been waiting patiently for almost another year past the scheduled completion date. I know it is not ...

General Manager

4 months ago

Verified

... That everything is done for the hotel and we know that. Also that it helps with any chargebacks from the guest. ...

Front Office Manager

4 months ago

Verified

... The opportunity for our PMS to connect with Canary so it knows which room types are not available to be upgraded. Aside from this, there isn't much else that I would change. ...

Sales and Events Specialist

4 months ago

Verified

... This is the simplest and fastest way for our property to send out credit card auth forms - it also makes in convenient for the client as they can do it on the go instead of worrying about coming in person to fill one out or scanning it back to our email. We have gotten a lot ...

IT in charge

3 months ago

Verified

... Canary provides flawless support and excellent project management. ...

IT MANAGER

3 months ago

Verified

... The upselling is huge help to operation in terms of management and monitoring. It improves the overall operation specially in upselling. ...

Digital Marketer

3 months ago

Verified

... Easiness to use and deploy, this system is designed with user-friendliness in mind, ensuring that even associates with minimal technical skills can navigate it effortlessly. It streamlines the entire check-in and check-out process, allowing front-of-house staff to manage these critical functions with ease and efficiency. By simplifying these tasks, the system eliminates the need for lengthy, manual paperwork, enabling staff to focus more on delivering exceptional customer service rather than being bogged down by administrative details. One of the key benefits is that it integrates seamlessly with existing property management systems, ensuring a smooth transition without disrupting current operations. The online capabilities of this system allow for most check-in and check-out procedures to be handle ...

Front Office Receptionist

3 months ago

Verified

... My experience with Canary Technologies’ Upselling Software and Contactless Check-in has been exceptional. The Upselling Software has been a game changer for us. It enables our team to promote ancillary services and upgrade options effortlessly, resulting in increased revenue. The ability to create attractive packages tailored to guest preferences has significantly boosted our trevpar. On the other hand, the Contactless Check-in solution has revolutionized our front desk operations. Guests can check in via mobile, eliminating long lines ...

Corporate Director of Sales

3 months ago

Verified

... Great service for our guests to communicate with Text Messaging and also offer options to upsell services and room types. ...

General Manager

3 months ago

Verified

... Instant connection/response. guests appreciate the AI effectiveness and the immediate attention. Being able to message them before/during/after is worth it. ...

Front Office Manager

3 months ago

Verified

... The upsell requests need to be prioritized in order by arrival day, not by request date so it is easier to manage and not overlook them. Not all of the requests could be dealt with as they come in ...

Front Desk Supervisor

3 months ago

Verified

... I like that we can set preset messages to send to guest. I like that we can upsell guest through this app and it will let them know the upsell charge at the time the guest request these upsells. Also that we can get digital tipping sometimes guest don't have cash on hand that gives them another option for tipping and we can keep up with any tips we have received and how much. I love that we can use preset messages to communicate efficiently with guests. This app also empowers us to upsell by providing clients with clear information about any additional charges as they request these options. Furthermore, the digital tipping feature is incredibly beneficial—guests may not always carry cash, so this gives them an easy way to show appreciation. Plus, we can easily track all tips received and their amounts, enhancing our service experience and ensuring we recognize our team's hard work. I love how you can communicate with guest through text ...

Guest Services Manager

3 months ago

Verified

... Easy to use & efficient ...

Operations Manager

3 months ago

Verified

... If possible, uploaded guests Credit Cards (after name verification) could be automatically populated into property PMS. We should also be able to send out a question after guests complete the ...

General Manager

3 months ago

Verified

... While our experience with Canary has been largely positive, there are a couple of improvements we believe could further enhance its functionality and user experience. Firstly, it would be incredibly helpful if we could search for messages by guest name. Currently, locating specific communications can be time-consuming, especially during peak hours when swift access to information is crucial. A search feature that allows us to filter messages by name would streamline our process and improve response times. Additionally, we’d like to see stay ...

Managing Director

3 months ago

Verified

... I like the support and of course the technology. Canary continues to improve their technology platform and looking at ways to stay at the top of their game. ...

General Manager

3 months ago

Verified

... The extra amount of tips the staff receives. The platform is user friendly on all ends. More revenue opportunity for the hotel with upsells, since you can create different upsell package, add on, upgrade your room if available for your hotel. Upsells give the guest a sense of fulfillment when staying that they are being fully taken care of. We also use the credit card authorization feature which was a great addition to get out of the old days of having that giant authorization binder we have all had at one point. I don't currently have the Guest messaging software. I hear great things and I cannot wait to get it added on to my canary features. I've used other messaging platforms and they are not user friendly, alot of manual work. From what I hear Canary works very well with the hotel systems and does a lot of the "work" for you to make a better guest experience, that's what we are all hear doing... making a better guest experience so guests will come back and stay with us continuously and Canary products most defiantly do that for you. I think that all hotels ...

General Manager

3 months ago

Verified

... Nothing that we can think of at this time. We like everything so far. We recently had a few updates and it was great. ...

General Manager

3 months ago

Verified

... Although the pre-registration feature has been widely adopted, some guests do not realize that the process involves multiple steps, with many completing only the first step. A clearer, more intuitive design—such as a progress bar or step indicator—would guide users through all steps and improve completion ...

Rooms Division Manager

3 months ago

Verified

... At the moment you have an issue with your system where the figures show in USD. Also, it would be nice to show the reason why a certain upsell is declined in the report section rather than just ...

Frontdesk manager

3 months ago

Verified

... I like how safe and easy it is to use for guest needs as we’ll communicate with guest. Reliable, dependab and helpful tool for better execution for every day business ...

Duty Manager

3 months ago

Verified

... We were looking for something to bridge the gap between our new PMS and our guests, and decided to go with Canary. It's important to us as a Hostel to be very close to our guests, and needed something that championed that connection, while offering a range of additional features to improve our revenue. This has revolutionised the communications between ourselves and our guests, and it's given us something like a paradigm shift in our check-in process. The integrations with our PMS are constantly improving and the interface that Canary uses is always expanding. Everything has been really positive and with every update things get even better. The ability to offer upsells directly during the process has been great, and we're constantly also generating extra revenue, which makes the choice to purchase feel so much more worth it. Another feature that we've enjoyed has been the AI messaging which is developing itself nicely, learning from our manual responses to guests and replicating these responses, albeit in a very believable tone. Guests don't realise it's the AI responding instead of us, which is amazing work and frees our staff up for other tasks. Very efficient. The support team is also responsive ...

Revenue Manager

3 months ago

Verified

... Canary makes it really easy to upgrade room types, to sell add-ons and whatever your imagination allows you to upsell to the guests. You can create a package that you offer to guests based on the season, events or etc. The software is easy to use and does not require much time and efforts to upload your upsells. With Canary we were able to increase incremental revenue and increase guests' satisfaction. Technical support is very responsive ...

Guest Experience Manager

3 months ago

Verified

... I enjoy these ease with Guest messaging and communicating with guest and the ability to track and manage upsells. Also eases the time to check in with Pre-Registration and pre checking ID's for fraud. ...

Rooms Division Manager

3 months ago

Verified

... Simplify the our work and make it more enjoyable in our industry of hospitality to reach the guest expectation go more miles of shine and enjoy during the first day. ...

eCommerce Manager

3 months ago

Verified

... Using Canary Technologies has been a game changer for our hotel. The platform was incredibly easy to implement, integrating seamlessly with our Property Management System. We quickly set up features like mobile check-in, tablet registration, and guest messaging ...

Manager

3 months ago

Verified

... I like it is linked to Google review and message function is very handy to use. The team is high efficient to solve problems. ...

Resort Operations Manager

3 months ago

Verified

... I have been using Canary for a while now, and I must say it has significantly improved our hotel management processes. The system is user-friendly and offers a range of features that streamline operations, from guest check-ins to managing reservations and payments. One of the standout aspects of Canary is its Guest Messaging Software. It allows us to communicate effortlessly with our guests via text messaging, ensuring we can respond promptly to their needs and collaborate effectively with our team. This feature has greatly enhanced our ability to provide excellent customer service and maintain clear communication channels. Additionally, the Upselling Software has been a game-changer for our revenue management. It helps us upsell ancillary services and upgrade packages seamlessly, boosting our total revenue per available room (TRevPAR) and ensuring guest fulfillment. The ability to offer tailored packages and upgrades has not only increased our revenue but also enhanced the overall guest experience. The Contactless Check-in feature is another highlight. It enables guests to check in and out using their mobile devices, reducing wait times and minimizing congestion in the lobby. This contactless process has been particularly beneficial in enhancing the guest experience and maintaining safety standards at the front desk and during check-out. Guests appreciate the convenience and efficiency of being able to manage their check-in and check-out without having to wait in lines. Moreover, Canary’s integration with other hotel management tools has been seamless, making our workflow much more efficient. The system’s reliability and the responsive support team have ensured that we experience minimal downtime, allowing us to focus on delivering exceptional service to our guests. We are thrilled that 75% of our guests use the system, and we have achieved a 4.7/5 guest satisfaction rating. Recently, Canary added a new feature and dashboard that shows the guests’ images, which has been a game-changer for us. This visual aid has improved our ability to recognize and personalize guest interactions. A special mention goes to Bonnie from Canary, who has been outstanding ...

Director of Sales & Marketing

3 months ago

Verified

... Works perfectly to inform our in house guests of what's going on in the hotel, upsell opportunity has increased our ancillary revenues YOY and digital tipping makes our staff stay on board. ...

Concierge Manager

2 months ago

Verified

... I do think that we should be able to put a reason that informs the guest why we are unable to accomodate the guests requests. ...

Room Service Supervisor

2 months ago

Verified

... We need more information regarding theprice that the guest paid. Even the note we do not have acces on canary link app ...

Rooms Division Manager

2 months ago

Verified

... The AI messaging can get messy when the issue is not resolved and AI keeps sending similar responses, If the staff are not on top of the message. ...

Reservation Supervisor

2 months ago

Verified

... Canary is a great tool to have and makes the process of connecting with guest much easier. I like how simple and easy it is to use and ensures that we have all the information at hand. ...

Front Desk

2 months ago

Verified

... I personally love the option to simply message a guest rather than forced to call as the phones are already ringing with others or guest's can't answer to begin with. Messaging makes it easier on ...

manager

2 months ago

Verified

... We’ve been using Canary Technologies’ suite of solutions at Days Inn Airport Hotel by Wyndham, and we are extremely impressed with their performance. Their Guest Messaging Software has significantly improved communication with our guests, making interactions seamless and efficient. The Upselling Software has helped boost revenue through targeted offers, while the Hotel Chatbots provide quick, automated responses, enhancing guest satisfaction. The Contactless Check-in feature has been a game-changer, offering a smooth and safe check-in experience for our guests. Additionally, their Cyber Security & Fraud Prevention tools give us peace of mind by safeguarding both guest data and hotel operations. Lastly, the Digital ...

GM

2 months ago

Verified

... Yes, contactless check-in is generally considered very good and fast because it allows guests to complete the check-in process quickly and easily using their mobile devices, eliminating the need to ...

General Manager

2 months ago

Verified

... There are numerous features of the Canary Technologies Mobile Check-In Software that my staff and I truly appreciate. One of the key benefits is the ability to communicate with guests via text, ...

VP Sales & Marketing

2 months ago

Verified

... It allows us to speed-up the check-in process and spend more time with customer service, rather than on admin procedures ...

manager

2 months ago

Verified

... Very helpful and easy to use ...

Front Desk Agent

2 months ago

Verified

... When checking off list for I.D we should be able to put a red X when guest ID has expired. ...

General manager

2 months ago

Verified

... Guest messaging and upselling Software is really good. Also its very fast check ins process. Easy to manage of any requirements of guest ...

Front Desk Manager

2 months ago

Verified

... I love the ability to text a guest without using a personal cell phone, to streamline check-in by using mobile check-in, and to allow the guests to make upsell requests ...

Catering and Conference Services Manager

2 months ago

Verified

... Our clients often mention they can only see the fist page of the contract once they have signed. I am often requested to send an electronic copy which seems redundant. ...

Hotel Clerk Supervisor

2 months ago

Verified

... Excellent for upselling and guest messaging software. Was able to upsell and message the guest directly at the same time. The product quality is consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism ...

Front Desk Agent

2 months ago

Verified

... With the contactless check-in, customers are very happy with this experience and gives us a great review. It is very fast and authentic way to make customer experience better. ...

Front Desk Agent

2 months ago

Verified

... Guest is able to pre-check in and make the check in experience easy! With all submitted information placed in- in advance. #revenue ...

Front desk

2 months ago

Verified

... It would be nice if te system could integrate checking out digital to all check out guest and send invoices if requested. ...

Front Office Associate

2 months ago

Verified

... Ease of guest check in time and shorter check in process thus shortening longer stay oat the Front desk and guest can relax in their room especially after a long flight ...

Front Desk Agent

2 months ago

Verified

... An area for improvement would be better communication and notification systems for both staff and guests. At times, oversells in upsells occur without staff being alerted, creating operational ...

Front Desk

2 months ago

Verified

... Canary is not over complicated to use very easy and straightforward, especially for those with low tech knowledge/experience. Their team offers very helpful and responsive support. And credit card ...

Director of Property Systems

2 months ago

Verified

... I love the ease of Canary's system. It is easy to upload information, get it to the guest and for the guest to click and accept the offer. I also like that it adds on a messaging system so that we ...

Regional Director of Operations

2 months ago

Verified

... Not sure as of yet. We just started using them at the beginning of August. We will need more time to figure out what could be improved. ...

FOM

2 months ago

Verified

... Such a great tool for hotel front desk! ...

Director of Catering & Conference Services

2 months ago

Verified

... Fairly easy to use ...

Front desk

2 months ago

Verified

... User friendly Response time very fast.Very engaging to the guest , excellent communication Never been more pleased by this software. ...

Front desk

2 months ago

Verified

... What I really appreciate about Canary Technologies is how their tools work together to create a smoother and more enjoyable experience for both guests and staff. The Guest Messaging feature is so ...

Regional Manager

2 months ago

Verified

... Get more compliant with Brands which you are working on so i am happy. This is a wonderful product and I am exited to use it once we get set up. ...

Assistant Manager

2 months ago

Verified

... We like the pre checkin and ease of access for employees to verify guests with ID checkin and verified cards. Upsells are nice as well, and being able to choose which things to disable and manage is ...

Rooms Division Manager

2 months ago

Verified

... Rooms Division Manager ...

Front Desk Associate

2 months ago

Verified

... Contactless Check-in and Upsell options work seamlessly with our other software and are easy to understand. Guests make frequent use of both and save us lots of time doing so. Check-in procedures are ...

Director of Operations

2 months ago

Verified

... 1. Scalability for Larger Properties: Many users have noted that while the platform is effective for small to mid-sized hotels, there may be challenges when it comes to larger properties or hotel ...

Guest Services

2 months ago

Verified

... Canary makes checkins quite smooth, and allows us to easily message guests about their reservations and questions about the property. Upsells are easy to track and process as well. ...

Rooms Division Manager

1 months ago

Verified

... It's the service that makes it stand out ...

Asst. Front Office Manager

1 months ago

Verified

... I'm still fairly new but it's been amazing so far. Training was very easy to understand and having a team to reach out to for any help is A+. ...

Front Desk/Housekeeping

1 months ago

Verified

... Packages. and upgrades make the job so much easier to help guest. Makes fulling their needs faster and easier!!!! thank you ...

Front Office Manager

13 months ago

Verified

... Contactless Check in has made it super easy and functional for hotel guests to process their own check in at their own convenience through their mobile phones therefore reducing the check in time / ...

Guest relations agent

13 months ago

Verified

... I am a front desk agent at the hotel I work, and I had worked at Marriotts with their Credit Card Authorization system in the past and this is much better. I have also received this as a guest to a hotel in the past and it made it easy to request a paid late check-out, share ETA and submit a credit card. At the hotel I work, we pre ...

Operations Assistant

13 months ago

Verified

... This product makes it very convenient to schedule messages to customers. Its automatic features are great and check-in ability is great. ...

Director of Operations

13 months ago

Verified

... One of the best things we’ve done as a company to streamline things for our guests and staff! ...

guests services agent

13 months ago

Verified

... Exceptional ...

General Manager

13 months ago

Verified

... These products are easy to use, and user friendly. We've used this product for a few months now and definitely don't regret it! The security features on the advance fraud protection is amazing. Since using this product we've not had any chargebacks and that is something we wanted to make sure stopped happening, and any disputes are easily able to access with the record keeping. The one feature we use the most is the digital check in. This makes it easier for a speedy ...

Assistant Director of Finance

13 months ago

Verified

... I think the only improvement space would be if the summary could be sent out daily rather than weekly but, that is simply a personal improvement. I think the software as a while is wonderful and ...

Assistant Front Office Manager

13 months ago

Verified

... The way of offering the guest an easy solution to do a contactless check in or upsell. Making the work for the Hotel as well as for the guest easier by offering them so many possibilities for a ...

General Manager - Hotel Operations

13 months ago

Verified

... New Service Reduces Manual Labor ...

Sales

13 months ago

Verified

... Canary saves us time sending contracts to our clients in Delphi. The platform allows the client to digitally sign. Once signed by the client, management is sent a copy to countersign the agreement. ...

AGM

13 months ago

Verified

... Canary is very cool. Guests are loving it and our front desk is finding it very easy to use. Sending Credit Card Authorization forms has never been easier to do and to keep track of. ...

GM

13 months ago

Verified

... The customer service transition from gathering personal financial sensitive information to touchless check-in has made the initial step of checking in to our hotel as nearly flawless as possible. ...

Front Desk Manager

8 months ago

Verified

... Better communication with the pending or partial pre-registrations. Messaging system to be staff only, not AI. Allow for mass checkout ...

Deputy Director

8 months ago

Verified

... Canary allow us to make in first month of use more than 10k euros in upsells. Usually we would offer VIP on the room before checking-in, now we are upselling it before guest arrives! Very important ...

Asst general manager

8 months ago

Verified

... Love this contactless check in option. it provide flexibility and convenience, allowing guests to choose the method that best suits their preferences and the hotel’s level of technological ...

Operations Manager

8 months ago

Verified

... Mass messaging works very well to inform guests. Upsell takes the guess work out late checkouts. Contactless check-in speeds up check-ins. ...

Guest Service Manager

8 months ago

Verified

... By using Wyndham Connect (Canary), everything is ready for check in, including the estimated time of arrival. The up-selling helps us to better plan our every day operation and gives us opportunities ...

Director of Front Office

8 months ago

Verified

... We recently started using the Credit Card Authorization Forms and it doesn't seem to be setting up alerts on reservations when a CC Form has been submitted. ...

General Manager

8 months ago

Verified

... Automated check-in ...

Director Of Front Office

8 months ago

Verified

... Great system. ...

front desk

8 months ago

Verified

... Would be good to have an option to notify the guest automatically when they had issue with preceding the online check in. ...

Revenue Manager

8 months ago

Verified

... Automated and repeatable messages that can be texted out regualry or at a when needed basis has been very helpful. ...

Front of House Manager

8 months ago

Verified

... We love the user-friendly interface and integration functionality of Canary's upselling and contactless check-in services. The ease of their credit card authorization and fraud prevention services ...

General Manager

6 months ago

Verified

... Upselling Software could integrate with our SPH better.. Certain upgrades sent in and approved by Canary don't post in the correct location within SPH (such as pet fees), which leads to double ...

Operations Manager

6 months ago

Verified

... Main Advantage is Cyber security and Fraud prevention. Guest convenient to check in their hotels and more understanding about their charges. - Guest Messaging Software Upselling software gives the ...

General Manager

6 months ago

Verified

... The AI answering system. As we are still training our staff on being responsible with utilizing the Canary system and responding promptly to guest messages, it is a problem when a guest asks a ...

Front Desk Agent

6 months ago

Verified

... Canary provides so many benefits to not only the guests but to staff as well. The ability to have all requirements for check-in submitted before you even get to property makes check in time so much ...

GM

5 months ago

Verified

... Our service offers a seamless experience that allows you to manage your bookings effortlessly. Without any hassle, we can do the upsell and upgrade, ensuring that guests receive the best possible ...

Assistant front office manager

4 months ago

Verified

... For me, peace of mind verifying payment info is a godsend! Hotels need everything in their arsenal to combat chargebacks, and with Canary it's a game changer. Being able to view ip address that guests submitted authorizations from is a huge help, and seeing that the billing address and name are a wonderful feature. Our staff makes great use of the advanced check-in feature and has saved them a ton of time ...

Director of Rooms

4 months ago

Verified

... The only thing I would like to see added to Canary is maybe a feature where it automatically sends the hotel guest a virtual room key via Canary. We are using OpenKey right now and we do have a link ...

GM

4 months ago

Verified

... The only improvement would be if this product could interface with our PMS to avoid the double entry of guest information. This integration would streamline operations and further enhance efficiency. ...

Event Sales Manager

4 months ago

Verified

... Not being able to obtain the CVV offers a lot of frustration for our billing process. Sometimes the Canary email goes to clients junk mail. More guests and employees are accessing hotel systems via mobile devices. Continued optimization of mobile interfaces for all Canary solutions (check-ins, payment forms, etc.) can make processes ...

General Manager

4 months ago

Verified

... That everything is done for the hotel and we know that. Also that it helps with any chargebacks from the guest. ...

sales coordinator

4 months ago

Verified

... Upselling software: 1) Easy to learn and use 2)Dashboard simple and clear 3) connect with your email, notify user on time ...

Concierge

4 months ago

Verified

... Canary technology is fascinating for several reasons! Many people appreciate its ability to enhance security by using smart sensors and alerts to monitor environments. Its proactive nature can help ...

manager

4 months ago

Verified

... I think the upsell system works perfectly. We have had no issues at all! It does everything automatically. The packages practically sell themselves. ...

Executive Meeting Manager

4 months ago

Verified

... Being able to send multiple contracts at once. Having to send contracts one by one is a little frustrating. Or having one link for contracts and cc auth. ...

Manager

4 months ago

Verified

... I don't think anything could be improved at this point. We are pretty happy with the product/software. It has boosted sales per room. ...

Sales and Events Specialist

4 months ago

Verified

... I would like if we could use different logos for different credit card authorization forms. For example, we have a hotel and a convention center under a different name - some clients get confused filling out a credit card authorization form that is logo'ed with our hotel instead of the separate logo we could add on there to illustrate the difference.Another thing that is not necessary but would be a nice addition would be that if we integrated with our PMS system and connected it to an event account, they could make direct payments that would automatically ...

IT in charge

3 months ago

Verified

... Hotel can create a curated stay experience that delights guests and improves their overall stay, Guests can easily purchase room upgrades, wine packages and spa treatments using their mobile phones, ...

Front Office Receptionist

3 months ago

Verified

... Transforming Guest Experience with Upselling and Contactless Check-in. ...

General Manager

3 months ago

Verified

... Since implementing Canary we can prepare everything for the guests before they even arrive, and check-in takes one minute. There are no lines! ...

IT Manager

3 months ago

Verified

... Our guest like the ability to self check in and request things without having to contact the hotel about this. ...

Rooms Director

3 months ago

Verified

... Transferring the information provided in canary to our PMS notes. Recognition of cancelations in our PMS to avoid the form being sent to clients. Adding an option to fill out an updated phone number. Also automatically being able to send the form to new ...

General Manager

3 months ago

Verified

... Confirmation that the text was read would be great. If any numbers do not work, maybe we can get an alert that tells us this didn't work. To be able to SORT the upsells to availability, revenue ...

Director of Rooms

3 months ago

Verified

... AI needs some glitches to be addressed and fixed. The integration between PMS in linking the phone numbers should be automatic after their reservation has been checked in to make sure all guests ...

Front Desk Supervisor

3 months ago

Verified

... I like that we can set preset messages to send to guest. I like that we can upsell guest through this app and it will let them know the upsell charge at the time the guest request these upsells. Also that we can get digital tipping sometimes guest don't have cash on hand that gives them another option for tipping and we can keep up with any tips we have received and how much. I love that we can use preset messages to communicate efficiently with guests. This app also empowers us to upsell by providing clients with clear information about any addition ...

Operations Manager

3 months ago

Verified

... Canary has greatly improved our efficiency specifically with guest communication/requests pre-arrival. Their ability to upload identification for us to verify along with a valid credit card for us to ...

General Manager

3 months ago

Verified

... The extra amount of tips the staff receives. The platform is user friendly on all ends. More revenue opportunity for the hotel with upsells, since you can create different upsell package, add on, upgrade your room if available for your hotel. Upsells give the guest a sense of fulfillment when staying that they are being fully taken care of. We also use the credit card authorization feature which was a great addition to get out of the old days of having that giant authorization binder we have all had at one point. I don't currently have the Guest messaging ...

Director of Sales

3 months ago

Verified

... Easy contactless check in and credit card authorization forms ...

General Manager

3 months ago

Verified

... Review of the Canary Technology System: A Game-Changer for Hospitality Management Our experience with the Canary Technology system has been nothing short of excellent. From the moment we implemented it, the platform has proven to be a well-designed and effective solution for streamlining operations, improving guest experiences, and generating additional revenue. Below is a detailed review of our journey with Canary Technology and the transformative impact it has had on our daily operations. 1. Seamless Installation and Onboarding Process One of the standout aspects of the Canary Technology platform is how simple it was to install and integrate into our existing systems. The onboarding process was remarkably smooth, with clear guidance at every step. Both our IT team and operational staff were able to adapt quickly to the platform, thanks to the effective training and easy-to-follow instructions. Within days, our staff were fully comfortable using the platform, and the level of engagement has been impressive ever since. 2. Intuitive Platform with Excellent Staff and Guest Engagement The platform’s intuitive design has made it exceptionally easy for our team to use. The learning curve was minimal, which allowed everyone—from front desk personnel to management—to maximize the system’s capabilities right away. The same can be said for our guests. The platform's user-friendly interface has led to a guest engagement level that has exceeded our expectations. From pre-arrival interactions to messaging throughout the stay, guests have embraced the system with enthusiasm. 3. Straightforward PMS Integration The integration with our Property Management System (PMS) was as easy as promised. This seamless integration has ensured that all guest data flows effortlessly between systems, eliminating duplicate data entry and allowing our team to focus more on service delivery. 4. Impact on Operations: Faster Check ...

Duty Manager

3 months ago

Verified

... We were looking for something to bridge the gap between our new PMS and our guests, and decided to go with Canary. It's important to us as a Hostel to be very close to our guests, and needed something that championed that connection, while offering a range of additional features to improve our revenue. This has revolutionised the communications between ourselves and our guests, and it's given us something like a paradigm shift in our check-in process. The integrations with our PMS are constantly improving and the interface that Canary uses is always expanding. Everything has been really positive and with every update things get even better. The ability to offer upsells directly during the process has been great, and we're constantly also generating extra revenue, which makes the choice to purchase feel so much more worth it. Another feature that we've enjoyed has been the AI messaging which is developing itself nicely, learning from our manual responses ...

Managing Director

3 months ago

Verified

... Great Customer User Rate ...

Owner

3 months ago

Verified

... Bottom line revenue has increased due to the upselling feature, our staff has less turnover due to the digital tipping solution and our guests enjoy the ease of checking in on their phone allowing less time at the desk during check in. Front desk staff no longer needs to upsell at the desk because it is already in Canary. When we have lines of people, upselling gets lost hence a lost in revenue, therefore, this feature has proven to be a revenue generator. We also thought of different care packages we could offer and able to offer on the upselling feature which has also increased our bottom line. Our guests have been very appreciative of the fact they could buy things to snack on and not have to go somewhere else to get things. We would have no way to relay this information without the upsell feature and again our desk staff is alleviated from selling because guests are already made aware. We appreciate the time saved due to the contactless ...

Guest Experience Manager

3 months ago

Verified

... I enjoy these ease with Guest messaging and communicating with guest and the ability to track and manage upsells. Also eases the time to check in with Pre-Registration and pre checking ID's for fraud. ...

Rooms Division Manager

3 months ago

Verified

... The guest chat. Doesnt alert well. AI does not work at all how we need it too. It responds wrong all the time, and we are always scrambling to fix it and correct it to the guest. ...

Rooms Division Manager

3 months ago

Verified

... Simplify the our work and make it more enjoyable in our industry of hospitality to reach the guest expectation go more miles of shine and enjoy during the first day. ...

eCommerce Manager

3 months ago

Verified

... Using Canary Technologies has been a game changer for our hotel. The platform was incredibly easy to implement, integrating seamlessly with our Property Management System. We quickly set up features like mobile check-in, tablet ...

Resort Operations Manager

3 months ago

Verified

... I have been using Canary for a while now, and I must say it has significantly improved our hotel management processes. The system is user-friendly and offers a range of features that streamline ...

Front Desk

2 months ago

Verified

... So helpful to use this option to get process check in smoothly and quickly, and so appreciate to use that. ...

Reservation Agent

2 months ago

Verified

... Canary technologies are simple to use for both from business and the guest. New update linking to the reservation is an amazing feature. So efficient and saves time from manually typing into the ...

Assistant Front Office Manager

2 months ago

Verified

... Reduce sending notification emails for every single check in, It makes you fell you have so many emails but not in real. ...

GM

2 months ago

Verified

... The ease of use is the best feature that I can see being the best. Also the authorizations are very convenient. ...

Front Desk

2 months ago

Verified

... In regards to improvement, I find that the initial training was hard to follow due to the monotone voice and it was lacking certain information I felt needed. Our property also turned off the AI due ...

General Manager

2 months ago

Verified

... There are numerous features of the Canary Technologies Mobile Check-In Software that my staff and I truly appreciate. One of the key benefits is the ability to communicate with guests via text, allowing us to promptly address any inquiries they may have. This has significantly enhanced the overall guest experience, particularly when guests require assistance or items delivered to their rooms. I vividly recall a guest who was deaf and had several questions, which I was able to efficiently address through text messaging. Additionally, we were able to notify her when housekeeping was prepared to service her room. The software has revolutionized the upselling process for our guests. By knowing in advance if guests are bringing pets or requesting early check-in, the Front Desk team's responsibilities have been streamlined. Furthermore, the mobile check-out function alerts us if a guest departs without visiting the front desk, ultimately boosting our revenue. During slower periods, I can even enable guests to upgrade their rooms, providing an additional revenue stream. The Upsell feature is amazing to use. The ability for our housekeepers, front desk agents, breakfast attendants, and maintenance staff to receive tips from guests who do not have cash has significantly boosted morale. They appreciate the convenience of accumulating funds and depositing them directly into their bank accounts or debit cards. Moreover, the contactless check-in feature has reduced wait times by having all necessary paperwork ...

manager

2 months ago

Verified

... Very helpful and easy to use ...

General manager

2 months ago

Verified

... Guest messaging and upselling Software is really good. Also its very fast check ins process. Easy to manage of any requirements of guest ...

Catering and Conference Services Manager

2 months ago

Verified

... Our clients often mention they can only see the fist page of the contract once they have signed. I am often requested to send an electronic copy which seems redundant. ...

Hotel Clerk Supervisor

2 months ago

Verified

... Excellent for upselling and guest messaging software. Was able to upsell and message the guest directly at the same time. The product quality is consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. A reliable, innovative software company, look no further than Canary. Their team of seasoned professionals consistently exceeds expectations, offering cutting-edge solutions and exceptional customer service. They took the time to understand our specific needs and provided a tailor ...

Front Desk Agent

2 months ago

Verified

... It would be great and helpful if we may provide options for guest to read and sign per policy as well online who are bringing pets with them, it will help us also to assign them the appropriate pet ...

Front Desk Agent

2 months ago

Verified

... Canary Technology has been an excellent partner, providing user-friendly solutions that streamline upsells and enhance the guest experience. ...

IT Administrator

2 months ago

Verified

... Easy to learn and teach others to use, simple to set up new starters and remove leavers. All works seamlessly. ...

Revenue & Reservations

2 months ago

Verified

... The ease at which guests are able to pre-order, leave requests, share special notes and give accurate timings for their arrival. ...

Assistant General Manager

2 months ago

Verified

... We’ve been using Canary at our hotel to optimize our upselling efforts, and the results have been phenomenal. This system has revolutionized how we approach upselling rooms and amenities, making the process seamless, efficient, and guest-friendly. From the moment we implemented it, the platform proved to be a game-changer for both our team and our guests. One of the most impressive features of Canary is its intuitive interface. It’s incredibly easy for our team to navigate, and the setup process was straightforward. The automation ...

Director of Catering & Conference Services

2 months ago

Verified

... When sending out a contract, I'd like to be able to see a preview before sending it out just to make sure that I haven't missed anything. ...

AGM

2 months ago

Verified

... Love how easy it is to use and what I love most about it; the credit card is attached to the reservation to prevent errors. ...

Guest Services

2 months ago

Verified

... Canary makes checkins quite smooth, and allows us to easily message guests about their reservations and questions about the property. Upsells are easy to track and process as well. ...

Asst. Front Office Manager

1 months ago

Verified

... Ever since switching from b4check-in Canary has made it very easy and we no longer have to tell guests that they have to call a week in advance to post deposit. ...

Front Desk/Housekeeping

1 months ago

Verified

... Packages. and upgrades make the job so much easier to help guest. Makes fulling their needs faster and easier!!!! thank you ...

front desk agent

1 months ago

Verified

... Payment connects to actual reservation. ease for guests to make payment. ease of knowing when payment has posted. creates less work ...

Front desk

13 months ago

Verified

... Allowing us and the guest to keep track of cc authorization easily. Allows guests to select whether or not they'd like just room, tax or incidentals paid on that card ...

Front Desk

13 months ago

Verified

... I think the ID checks could be improved. They are often difficult to use. Sometimes more often than not the ID checks fail. Also it doesn't automatically sync with opera or stay n touch. That would ...

Front Office Manager

13 months ago

Verified

... Maybe at some point, extensions could be done via the same link. Sending another link can sometimes be confusing and more inconvenient for third party holders. It would be nice if they could extend ...

Director of Sales

13 months ago

Verified

... Canary has made it easy to provide your guests with an opportunity to make sure they're getting the most out of their stay, while giving the hotel the opportunity to increase revenue in the form of upselling special stay features to the guest. During the sign-up and onboarding process, Canary told us some of the Upsells that work best at other hotels. We implemented those, and thought of a couple others. The first month was ok - we did not have many upsell purchases. But then during the second and third month it really started picking up traction! One week we saw almost $600 in upsells. I like that we have the option to approve ...

Guest Service Agent

13 months ago

Verified

... - Syncing mobile check ins. Many time Canary would fail to get Credit Cards to integrate to Hotel systems. Also having an option to notify multiple users of CCAF submitions would be great! ...

Front desk agent

13 months ago

Verified

... Easy way to gather guest information prior to check credit card details and personalize arrival and stay at experience to stand out from other hotels ...

General Manager - Hotel Operations

13 months ago

Verified

... Canary is new to our property and has been in use for about a month, reducing the paperwork we've had to do in the past through Guests' ability to check-in online, request upsells (generating incremental revenue), and communicate with the hotel through a standardized ...

Sales

13 months ago

Verified

... Great product to add to your Delphi suite! ...

GM

13 months ago

Verified

... I have only been on site for 3 months and do not currently have any suggestions to improve the platform. ...

Owner

13 months ago

Verified

... Connecting the guest messaging software to Choice Advantage to allow us to recognize Elite Members of Choice Privilege's would be a great improvement as it would allow us to preemptively welcome the ...

Director of Revenue

13 months ago

Verified

... - Contactless Check In was the best - Lines were eliminated! Life has been so much easier for all teams with Canry for Delphi and Contactless Check in ...

Assistant Director of Information Technology

13 months ago

Verified

... Canary’s software easily integrated with our technology platforms and provides easy opportunities for additional revenue at the hotel. The reporting tool is well managed and very informative ...

GM

13 months ago

Verified

... The customer service transition from gathering personal financial sensitive information to touchless check-in has made the initial step of checking in to our hotel as nearly flawless as possible. ...

Sales Manager

10 months ago

Verified

... The contracts for Banquets and Sales. I cannot tell you how much easier (and secure) this has made my contracts. It's professional, secure and easy to do. A must have for yuour Sales department. ...

Director of Revenue

8 months ago

Verified

... Seamless and integrated option with great results! ...

Front desk

8 months ago

Verified

... Such a great tool to communicate with guest professionally, safe and secure and very convenient , I like the fact that authorization can be easily and securely be sent. ...

Guest Service Agent

8 months ago

Verified

... One unique feature about Canary is the ability to connect and communicate with guests. ...

General Manager

8 months ago

Verified

... I'm looking forward to adding the tipping option so that we can switch from the electronic tipping option that we currently use. I believe Canary offers the tipping option but my company did not ...

Front Desk

8 months ago

Verified

... *Speeds up the check-in process.*Direct SMS messaging to guests. *Uploads important information to the PMS system*Ability to verify guest ID’s ...

Guest Service Manager

8 months ago

Verified

... By using Wyndham Connect (Canary), everything is ready for check in, including the estimated time of arrival. The up-selling helps us to better plan our every day operation and gives us opportunities ...

Director of Front Office

8 months ago

Verified

... We recently started using the Credit Card Authorization Forms and it doesn't seem to be setting up alerts on reservations when a CC Form has been submitted. ...

Guest Service Manager

8 months ago

Verified

... Mostly, the time saving feature for my front desk clerks. I like the messaging feature. However, sometimes it is a little delayed between responses from hotel to guest. The broadcast feature is very useful. If there is anything that needs to said to the guests as a whole, such as maintenance, or room delays, this feature truly helps keep our guests informed of anything that may be going on during the time of their stay. The AI feature is also so far very neat! Clear and accurate contact information provided by the guest, which is then automatic ...

Director Of Front Office

8 months ago

Verified

... It's easy to operate and my team enjoys using it. guest seem to like the e-check in process as well. ...

Revenue Manager

8 months ago

Verified

... It would be nice if we could integrate with our PMS, however the barrer is the integration cost is still a little pricy. ...

General Manager

6 months ago

Verified

... Upselling Software could integrate with our SPH better.. Certain upgrades sent in and approved by Canary don't post in the correct location within SPH (such as pet fees), which leads to double ...

Assistant Manager

6 months ago

Verified

... Canary Technology has been a great help and very easy process for Authorizations to hotel check-ins. ...

Operations Manager

6 months ago

Verified

... Main Advantage is Cyber security and Fraud prevention. Guest convenient to check in their hotels and more understanding about their charges. - Guest Messaging Software Upselling software gives the hotel a better way to charge the guest convincingly. Guest messaging software has revolutionized the hospitality industry by enhancing cyber security, fraud prevention, and guest convenience. By implementing advanced encryption and authentication protocols, these systems ensure that sensitive guest information remains secure, significantly reducing the risk of cyberattacks and data breaches. Moreover, robust fraud prevention measures detect and mitigate suspicious activities, safeguarding both the hotel and its guests. The convenience factor is also greatly improved with guest messaging software. Guests can easily check in and out, request services, and communicate with hotel staff through their mobile devices, enhancing their overall experience. Additionally, the software provides a clear and detailed breakdown of charges, helping guests better understand their expenses and avoid any billing disputes. Upselling software integrated within guest messaging platforms offers hotels an effective way to present additional services and amenities to guests in a compelling manner. Personalized offers and timely promotions can be communicated directly to guests, increasing the likelihood of acceptance and boosting the hotel's revenue. For example, working with Canary has integrated these advanced functionalities into Wyndham ...

General Manager

6 months ago

Verified

... The AI answering system. As we are still training our staff on being responsible with utilizing the Canary system and responding promptly to guest messages, it is a problem when a guest asks a question that requires immediate assistance or follows a different protocol. For example, guests will message saying 'I am at the airport right now, can you send a driver" and the AI will respond with something similar to "OK, I will let our driver know and they will be there shortly!" and then our desk doesn't notice it quickly and the guest sits there thinking it has been communicated. We have set up all the AI answers and it does a good job of responding with our dialogue when people ask for instructions ...

Hotel Manager

6 months ago

Verified

... I am not sure if I am seeing this. If CANARY and our system (OPERA, SynXis, etc.) can match. If a guest wants to upsell a room and we don't have the room available. Would Canary Know? ...

Hotel General Manager

6 months ago

Verified

... Excellent Addition to Property Systems ...

GM

5 months ago

Verified

... However, more integration could be part of the SyniXs. which would surely help, as currently, we have to use multiple windows to manage different aspects of the process. By streamlining these ...

Director of Rooms

4 months ago

Verified

... The only thing I would like to see added to Canary is maybe a feature where it automatically sends the hotel guest a virtual room key via Canary. We are using OpenKey right now and we do have a link ...

GM

4 months ago

Verified

... The only improvement would be if this product could interface with our PMS to avoid the double entry of guest information. This integration would streamline operations and further enhance efficiency. ...

Event Sales Manager

4 months ago

Verified

... Canary is so reliable. Never disappoints me when interacting with clients! ...

General Manager

4 months ago

Verified

... Two way communication with Visual Matrix!!!! I know this is the long term plan, but we have all been waiting patiently for almost another year past the scheduled completion date. I know it is not ...

sales coordinator

4 months ago

Verified

... Upselling software: 1) Easy to learn and use 2)Dashboard simple and clear 3) connect with your email, notify user on time ...

Concierge

4 months ago

Verified

... Canary technology is fascinating for several reasons! Many people appreciate its ability to enhance security by using smart sensors and alerts to monitor environments. Its proactive nature can help ...

IT in charge

3 months ago

Verified

... The system can be further localized to cater to hotel customers’ predefined templates, addressing the specific needs of individual guests, retail clients, manufacturing clients, and corporate ...

IT MANAGER

3 months ago

Verified

... The reports is very limited. Maybe they can add more reporting and graph analysis as well. It will much easier to management to view the report they need if it's already in the system and can be extracted in different file ...

Manager

3 months ago

Verified

... Boost Guest Experience and Revenue with Personalized Communication Features ...

Rooms Director

3 months ago

Verified

... Transferring the information provided in canary to our PMS notes. Recognition of cancelations in our PMS to avoid the form being sent to clients. Adding an option to fill out an updated phone number. ...

Area Senior Sales Manager

3 months ago

Verified

... The software program Canary is a game-changer for the hospitality industry, focusing on upselling and contract management. Its user-friendly interface allows hotel staff to easily access guest profiles and preferences, enabling personalized upsell opportunities that can significantly increase revenue. The integrated contract management feature streamlines the process of creating, editing, and tracking agreements, ensuring compliance and reducing administrative burden. Real-time analytics provide valuable insights into upselling success rates and customer engagement, helping teams refine their strategies. I love all of the features that make it easy on the staff. Guest messaging, upsell offers, contract signing. All very efficient. Canary is an innovative software solution designed to enhance personal productivity and organization. With its intuitive interface and robust features, it aims to streamline tasks and improve time management for users across various sectors. The software also emphasizes collaboration, which is particularly beneficial for teams. With shared projects and real-time updates, team members can stay aligned and maintain transparency on progress. This fosters a more collaborative ...

General Manager

3 months ago

Verified

... Confirmation that the text was read would be great. If any numbers do not work, maybe we can get an alert that tells us this didn't work. To be able to SORT the upsells to availability, revenue ...

Front Office Manager

3 months ago

Verified

... I like that all of the 3 products are combined in one platform. ...

Director of Rooms

3 months ago

Verified

... AI needs some glitches to be addressed and fixed. The integration between PMS in linking the phone numbers should be automatic after their reservation has been checked in to make sure all guests ...

General Manager

3 months ago

Verified

... I think the only "improvement" would be to be able to order individual tipping cards with the staffs name. I understand why to save money, but the personalization of employees names makes them feel special and its easier for the guest to tip that specific staff member. I do not want to say force hotels, but work with the franchises to make it a brand standard for all hoteliers to use Guest Messaging Software, upselling software, Contactless Check in and digital tipping. A lot of our brands have their own brand required Cyber and Fraud Prevention Software. I think it would be helpful and beneficial to include Contracts ...

General Manager

3 months ago

Verified

... We like how simple it is to use. When we need to connect our in house guests to inform them of an issue or want to share a special for the day it is just a few clicks of a button. The staff love the ...

Frontdesk manager

3 months ago

Verified

... More features and less steps when processing and validating reservations. Maybe a guide course on how to and what is recommended to how to use the system. ...

Duty Manager

3 months ago

Verified

... We were looking for something to bridge the gap between our new PMS and our guests, and decided to go with Canary. It's important to us as a Hostel to be very close to our guests, and needed ...

Managing Director

3 months ago

Verified

... A digital credit card authorization form and other general use forms (pet waiver, bicycle or recreational activity limitations of liability forma, etc), that integrates into PMS would be great. ...

Owner

3 months ago

Verified

... Canary Technologies software allows us to make our time for our guests ...

Rooms Division Manager

3 months ago

Verified

... Have to make its used worldwide in our industry of hospitality and allow even the hotel which are not five star to have it. ...

eCommerce Manager

3 months ago

Verified

... Using Canary Technologies has been a game changer for our hotel. The platform was incredibly easy to implement, integrating seamlessly with our Property Management System. We quickly set up features ...

Manager

3 months ago

Verified

... I like it is linked to Google review and message function is very handy to use. The team is high efficient to solve problems. ...

Resort Operations Manager

3 months ago

Verified

... I have been using Canary for a while now, and I must say it has significantly improved our hotel management processes. The system is user-friendly and offers a range of features that streamline operations, from guest check-ins to managing reservations and payments. One of the standout aspects of Canary is its Guest Messaging Software. It allows us to communicate effortlessly with our guests via text messaging, ensuring we can respond promptly to their needs and collaborate effectively with our team. This feature has greatly enhanced our ability to provide excellent customer service and maintain clear communication channels. Additionally, the Upselling Software has been a game-changer for our revenue management. It helps us upsell ancillary services and upgrade packages seamlessly, boosting our total revenue per available room (TRevPAR) and ensuring guest fulfillment. The ability to offer tailored packages and upgrades has not only increased our revenue but also enhanced the overall guest experience. The Contactless Check-in feature is another highlight. It enables guests to check in and out using their mobile devices, reducing wait times and minimizing congestion in the lobby. This contactless process has been particularly beneficial in enhancing the guest experience and maintaining safety standards at the front desk and during check-out. Guests appreciate the convenience and efficiency of being able to manage their check-in and check-out without having to wait in lines. Moreover, Canary’s integration with other hotel management tools ...

3 months ago

Verified

... To be able to load a QR code to enroll in our hotel Bonvoy Loyalty club. This way the guest is a member prior to arrival and will make thier check in much easier. ...

Reservation Agent

2 months ago

Verified

... Canary technologies are simple to use for both from business and the guest. New update linking to the reservation is an amazing feature. So efficient and saves time from manually typing into the ...

Concierge Manager

2 months ago

Verified

... Canary is great! ...

Room Service Supervisor

2 months ago

Verified

... Canary is really nice app ...

Rooms Division Manager

2 months ago

Verified

... Perhaps better integration with online agents, as in if a guest books through Expedia then an email should still be sent for online check in. ...

Reservation Supervisor

2 months ago

Verified

... Canary is a great tool to have and makes the process of connecting with guest much easier. I like how simple and easy it is to use and ensures that we have all the information at hand. ...

GM

2 months ago

Verified

... Credit card placent is duplicated. Sometimes with their being duplicates it causes the card to be authorized more the normal amount ...

Front Desk

2 months ago

Verified

... In regards to improvement, I find that the initial training was hard to follow due to the monotone voice and it was lacking certain information I felt needed. Our property also turned off the AI due ...

manager

2 months ago

Verified

... We’ve been using Canary Technologies’ suite of solutions at Days Inn Airport Hotel by Wyndham, and we are extremely impressed with their performance. Their Guest Messaging Software has significantly improved communication with our guests ...

GM

2 months ago

Verified

... Yes, contactless check-in is generally considered very good and fast because it allows guests to complete the check-in process quickly and easily using their mobile devices, eliminating the need to ...

VP Sales & Marketing

2 months ago

Verified

... Full integration with Opera rather than having to use the portal, and the payments fully integrated so they don't have to be transferred from PM and matcehd would be nice ...

Front Desk Agent

2 months ago

Verified

... Guest is able to pre-check in and make the check in experience easy! With all submitted information placed in- in advance. #revenue ...

Front desk

2 months ago

Verified

... It would be nice if te system could integrate checking out digital to all check out guest and send invoices if requested. ...

Front Desk Agent

2 months ago

Verified

... An area for improvement would be better communication and notification systems for both staff and guests. At times, oversells in upsells occur without staff being alerted, creating operational ...

Director of Property Systems

2 months ago

Verified

... I love the ease of Canary's system. It is easy to upload information, get it to the guest and for the guest to click and accept the offer. I also like that it adds on a messaging system so that we ...

FOM

2 months ago

Verified

... Love the ability to pre authorize and verify guests identities. Makes the check in process more relaxed yet secure and allows more time to create a more personable connection. ...

AGM

2 months ago

Verified

... What's not to love ...

Front Desk Associate

2 months ago

Verified

... Solid Contactless Check-in Software ...

Director of Operations

2 months ago

Verified

... 1. Scalability for Larger Properties: Many users have noted that while the platform is effective for small to mid-sized hotels, there may be challenges when it comes to larger properties or hotel chains. Enhancing scalability could help them better accommodate the needs of larger operations. 2. Feature Enhancements: Customers have expressed a desire for more advanced features, particularly in areas such as analytics and reporting capabilities. Implementing robust analytics tools could provide hotels with deeper insights into guest behavior, preferences, and operational efficiency. 3. User Interface Improvements: Although many users find the platform easy to use, some feedback suggests that certain elements of the user interface could be more intuitive. Continuous updates to enhance usability can improve the overall user experience. 4. Integration with More Systems: While Canary Technologies integrates well with various property management systems (PMS), expanding compatibility with additional ...

front desk agent

1 months ago

Verified

... Great for credit card authorization and collecting payment ...

Front Office Manager

13 months ago

Verified

... #Exemplary ancillary #Full package ...

Front desk

13 months ago

Verified

... This is a great way for us to keep track of when guest want someone to come in under a work contract etc ...

Duty Manager

13 months ago

Verified

... Safe and reliable software for our guests! ...

Hotel Clerk Supervisor

13 months ago

Verified

... Upselling it's easier to upsell than it is to try to generate new customers. By upselling, you can increase customer lifetime value (CLV) — the total amount of money a customer spends on your ...

General Manager

13 months ago

Verified

... We love being able to communicate quickly and easily with our guests through messaging. We have been able to capture sales of items that we have previously been unable to sell through brand packages ...

Team Lead

13 months ago

Verified

... The ease of checking in guests is amazing! It is quick and easy, plus less time at the desk means more time for our guests to enjoy themselves, so it comes in handy when our guests are in a bit of a ...

Res & Service Express Mgr

13 months ago

Verified

... Clean and Easy to navigate and attractive ...

General Manager

13 months ago

Verified

... This system is enjoyed by our staff and our guest. As it allowes them from having to wait in line or checking out. ...

Operations Manager

13 months ago

Verified

... We run and operate an extended stay property and having Canary as our main provider for digital credit card authorizations and contactless check-in makes it very convenient not only for our team members but our valued guests! Canary has also minimized if not, got rid of fraudulent authorizations to prevent ...

Director of Operations

13 months ago

Verified

... One of the best things we’ve done as a company to streamline things for our guests and staff! ...

Director of Sales

13 months ago

Verified

... Canary has made it easy to provide your guests with an opportunity to make sure they're getting the most out of their stay, while giving the hotel the opportunity to increase revenue in the form of upselling ...

General Manager

13 months ago

Verified

... Would love to see this as a bundle package instead of individual items that you have to purchase. We would like to add another item for tipping our staff but honestly don't want to pay the individual ...

Accounting: Accounts Receivable

13 months ago

Verified

... Again with the card reader makes it nice to check to match the card on canary with the card on file so if its the wrong card you can just go to canary to get the correct one. I also like the feature to upsell makes it easy for the guest and the staff if they want any additional items. One more thing they let you see the ID to match the card and if they are going to be parking in the garage ...

General Manager

13 months ago

Verified

... Wonderful Partnership ...

Assistant Director of Finance

13 months ago

Verified

... I like that we are notified of the total amount of possible upsells and the amount that we accepted. This gives us the opportunity to see what we may be missing that we should work on getting or ...

Lead Concierge

13 months ago

Verified

... Embracing technological innovation in the hospitality industry has been a game-changer for us at The Wall Street Hotel, and among the tools that have left a lasting impression is the Canary ...

Guest Service Agent

13 months ago

Verified

... Easy interface to use. Especially to beginners. With constant updates it helps out a lot. Good Program and opportunities are endless! ...

Assistant Front Office Manager

13 months ago

Verified

... The way of offering the guest an easy solution to do a contactless check in or upsell. Making the work for the Hotel as well as for the guest easier by offering them so many possibilities for a contactless and fast experience! The easy access within the website makes it for everyone easy to process and to learn how this website works. Really appreciate ...

Front Desk

13 months ago

Verified

... Amazing review ...

Front desk agent

13 months ago

Verified

... Canary Tech at Wyndham Grand Barbados ...

Digital Marketing Manager

13 months ago

Verified

... An opportunity to communicate and collaborate strongly with our guests and develop revenue. ...

Concierge

13 months ago

Verified

... We find that guests are regularly messaging us through the app and we are raising revenue consistently with the ability to market upgrades directly to guests. Its not every day we get to have guests ...

Owner

13 months ago

Verified

... Canary provides excellent technology to increase sales through prearrival upselling with everything from early check in and late check out offers, selling packages and selling partner items or custom ...

Front Door Supervisor

13 months ago

Verified

... Amazing... We absolutely loved canary. ...

AGM

13 months ago

Verified

... Canary is very cool. Guests are loving it and our front desk is finding it very easy to use. Sending Credit Card Authorization forms has never been easier to do and to keep track of. ...

Assistant Director of Information Technology

13 months ago

Verified

... The SMS (text messaging) feature does not work well in Barbados and would be useful for our business if rectified ...

Host

13 months ago

Verified

... This tool is essential on my day to day operation. It is great to offer an alternative to our guests on receiving their CC information to charge for package pre-purchases, upsell, upgrade, or ...

Front of House Manager

13 months ago

Verified

... Great service Experience ...

Financial controller

13 months ago

Verified

... I think some guests have concerns about adding their photo ID in the portal, however as this becomes a more common process in the industry this should stop. ...

Director of Sales and Catering

13 months ago

Verified

... Easy ...

Rooms Division Manager

13 months ago

Verified

... One of he most amazing programs ive seen :) ...

Manager

13 months ago

Verified

... I would say the price little high, but it is reasonable lots of hotels use this service, This is a little cost-effective, otherwise, the service is awesome ...

Director of Revenue

8 months ago

Verified

... Providing guests with contactless check-in options has been a game changer and the ability to provide upselling opportunities to the guest prior to check-in has increased incidental revenue capture. ...

Front desk

8 months ago

Verified

... Nothing much, it’s doing what it needs to be done, it will be nice maybe in the future if it could integrate with Choice sof. ...

Front Desk Manager

8 months ago

Verified

... #upsell ...

Guest Service Agent

8 months ago

Verified

... It is very secure and safe that system that enables guests to register and upload any important documents that may be useful for the duration or prior to their stay. ...

General Manager

8 months ago

Verified

... Great Tool! ...

Housekeeping Manager

8 months ago

Verified

... Canary Software ...

Hotel Manager

8 months ago

Verified

... Improves overall efficiency and time management while theupsell feature creates a solid revenue stream. The messaging tool brings communications up to date with our guests. The cyber security element ...

Deputy Director

8 months ago

Verified

... Success sky rocketing with Canary ...

Asst general manager

8 months ago

Verified

... Love this contactless check in option. it provide flexibility and convenience, allowing guests to choose the method that best suits their preferences and the hotel’s level of technological ...

General Manager

8 months ago

Verified

... Our front desk team loves the upsell options that Canary offers. They love to brag about how many thousands of dollars they are collecting due to the upsell options! They also love the messaging ...

Operations Manager

8 months ago

Verified

... Mass messaging works very well to inform guests. Upsell takes the guess work out late checkouts. Contactless check-in speeds up check-ins. ...

Front Desk

8 months ago

Verified

... *Speeds up the check-in process.*Direct SMS messaging to guests. *Uploads important information to the PMS system*Ability to verify guest ID’s ...

Guest Service Manager

8 months ago

Verified

... By using Wyndham Connect (Canary), everything is ready for check in, including the estimated time of arrival. The up-selling helps us to better plan our every day operation and gives us opportunities ...

Executive Assistant

8 months ago

Verified

... Canary is the Best! ...

Food Service Supervisor

8 months ago

Verified

... What I like the most is that my clients' information, including their credit card details, is securely saved in their profiles. ...

General Manager

8 months ago

Verified

... For years we struggled to remind front desk staff to collect guest contact details (emails), with Canary the job is completed, whether guest did this before arrival or while in the hotel lobby, by uploading the QR code. Plus we get a report to upload in case there is a CC ...

Assistant GM

8 months ago

Verified

... Our guests love the contactless check-in feature that allows them to input all their information before they even arrive. It makes their experience smoother ane easier. The upsell feature allows us ...

Revenue Manager

8 months ago

Verified

... It would be nice if we could integrate with our PMS, however the barrer is the integration cost is still a little pricy. ...

General Manager

6 months ago

Verified

... Digital Tipping Solutions #easy This is a fantastic solution for both guests and staff. It is easy for the staff to receive tips from guests who don't typically carry cash. Guests LOVE it and so does my team! The fee for this service is relatively low, and it doesn't ...

Assistant General Manager

6 months ago

Verified

... Great Communication Tool... ...

Operations Manager

6 months ago

Verified

... Main Advantage is Cyber security and Fraud prevention. Guest convenient to check in their hotels and more understanding about their charges. - Guest Messaging Software Upselling software gives the hotel a better way to charge the guest convincingly. Guest messaging software has revolutionized ...

GM

6 months ago

Verified

... What could be improved is when we have third party prepaid reservation with canary upsells, the upsell tries to authorize on the prepaid card which causes it to decline and unable to check in the ...

General Manager

6 months ago

Verified

... Sometimes guests opt out of this feature without knowing what they are going to miss out on. It would be great to highlight the best features in bold upfront, hopefully encouraging them to stay ...

General Manager

6 months ago

Verified

... The ability to offer options for upsell to the guests prior to arrival is wonderful, as it associates a fee with the service and reduces the number of request for these services to be complimentary. ...

GM

6 months ago

Verified

... If "I" can understand Canary ANYONE can. ...

Front Desk Agent

6 months ago

Verified

... A streamlined process that makes check-in a breeze for guests. ...

Coordinator

6 months ago

Verified

... It is a very unique software that can support our business with high-security standards to provide the best service. ...

GM

5 months ago

Verified

... Our service offers a seamless experience that allows you to manage your bookings effortlessly. Without any hassle, we can do the upsell and upgrade, ensuring that guests receive the best possible experience. The online check-in feature is amazing ...

Assistant front office manager

4 months ago

Verified

... For me, peace of mind verifying payment info is a godsend! Hotels need everything in their arsenal to combat chargebacks, and with Canary it's a game changer. Being able to view ip address that ...

Director of Rooms

4 months ago

Verified

... Revenue machine, efficient software! ...

GM

4 months ago

Verified