Canary Upsells

4.8 (385 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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April, Denis, Brendon + 50 more experts recommend Canary Technologies

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2024 Finalist HotelTechAwards

Hoteliers voted Canary Technologies as the #2 Upselling Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Canary Upsells is the complete upselling tool for hotels that immediately increases revenues.

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Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Canary Upsells is the #1 most trending product in the Upselling Software category (out of 63) and the #7 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Canary Technologies as the #2 Upselling Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Canary Upsells
Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
Intelligently offer upsells to your guests throughout their journey. Upsells can be bought from the time of booking all the way through checkout and results in thousands of dollars of new revenue a week for your property.

View website

Capabilities

Offer Library and Templates

Personalized Upsells

Click to Purchase

Moderation Flow

Seamless Ticketing System Integration

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Available Add-ons & Modules

Canary Mobile Ordering

Mobile Ordering & Room Service
Increase revenue by allowing your guests to order directly from their own phone. No app download required and completely customize the experience for your own brand.

INCLUDED

Canary Guest App

Hotel Guest Apps
Your customized and branded Guest App built for the modern guest. No app download required and integrates seamlessly into your PMS.

INCLUDED

Canary Messaging

Guest Messaging Software
Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Canary Technologies Average Canary Technologies

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27

Success Stories

7

References

16

Featured Customers

Success Stories

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How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

Fenwick Island (United States of America)

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How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

Bend (United States of America)

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How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

Fenwick Island (United States of America)

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How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)

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How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

Seattle (United States of America)

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How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Rochester (United States of America)

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How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States of America)

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How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Capri (Italy)

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How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)

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How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America)

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How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

(United Kingdom)

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How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Dublin (United States of America)

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How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Barnstable (United States of America)

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How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

Winnipeg (Canada)

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How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Stony Plain (Canada)

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How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States of America)

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How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America)

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Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States of America)

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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America)

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How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

(United Kingdom)

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How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

New York (United States of America)

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How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States of America)

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How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

Whitehorse (Canada)

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How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States of America)

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Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Los Angeles (United States of America)

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How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Mérida (Mexico)

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How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States of America)

Popularity by Segment

Size

15 | X-Small (1-9 room)

25 | Small (10-24 room)

303 | Medium (25-74 room)

879 | Large (75-199 room)

584 | X-Large (200+ room)

Country

1367 | United States of America

251 | Canada

30 | Australia

29 | United Kingdom

27 | Mexico

10 | Italy

8 | Singapore

8 | Bahamas

7 | Barbados

6 | United Arab Emirates

6 | Malaysia

6 | Jamaica

6 | Puerto Rico

6 | Spain

5 | Hong Kong

5 | Turks and Caicos Islands

5 | Turkey

5 | Saint Lucia

4 | Japan

4 | Egypt

4 | France

3 | Qatar

3 | Ireland

3 | Colombia

3 | Costa Rica

3 | Greece

3 | Hungary

3 | French Polynesia

3 | Bahrain

3 | Kenya

3 | Brazil

2 | Portugal

2 | Netherlands

2 | Guatemala

2 | Netherlands Antilles

2 | Austria

2 | Cayman Islands

2 | Czech Republic

2 | Saint Barthélemy

2 | Maldives

2 | Antigua and Barbuda

1 | Russian Federation

1 | Saudi Arabia

1 | Bulgaria

1 | Jordan

1 | Burkina Faso

1 | India

1 | Germany

1 | Macau

1 | Indonesia

1 | Panama

Type

762 | Branded Hotels

732 | Luxury Hotels

446 | Boutiques

376 | Bed & Breakfast & Inns

363 | Resorts

200 | Limited Service & Budget Hotels

196 | City Center Hotels

169 | Airport/Conference Hotels

133 | Hostels

79 | Extended Stay & Serviced Apartments

78 | Motels

38 | RV Parks & Campgrounds

38 | Vacation Rentals & Villas

18 | Casinos

Region

1645 | North America

69 | Europe

45 | Central America

33 | Oceania

31 | Asia Pacific

20 | Middle East

12 | South America

4 | Africa

Category

1069 | Cyber Security & Fraud Prevention

745 | Contactless Check-in

504 | Guest Messaging Software

385 | Upselling Software

200 | Digital Tipping Solutions

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Hotelier Rating

Excellent
1671
Very Good
111
Average
51
Poor
23
Terrible
9

Property Size

  • X-Small (15)
  • Small (25)
  • Medium (303)
  • Large (879)
  • X-Large (584)

Country

  • United States of America
    United States of America
    (1367)
  • Canada
    Canada
    (251)
  • Australia
    Australia
    (30)
  • United Kingdom
    United Kingdom
    (29)
  • Mexico
    Mexico
    (27)
  • Italy
    Italy
    (10)
  • Singapore
    Singapore
    (8)
  • Bahamas
    Bahamas
    (8)
  • Barbados
    Barbados
    (7)
  • United Arab Emirates
    United Arab Emirates
    (6)
  • Malaysia
    Malaysia
    (6)
  • Jamaica
    Jamaica
    (6)
  • Puerto Rico
    Puerto Rico
    (6)
  • Spain
    Spain
    (6)
  • Hong Kong
    Hong Kong
    (5)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (5)
  • Turkey
    Turkey
    (5)
  • Saint Lucia
    Saint Lucia
    (5)
  • Japan
    Japan
    (4)
  • Egypt
    Egypt
    (4)
  • France
    France
    (4)
  • Qatar
    Qatar
    (3)
  • Ireland
    Ireland
    (3)
  • Colombia
    Colombia
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Greece
    Greece
    (3)
  • Hungary
    Hungary
    (3)
  • French Polynesia
    French Polynesia
    (3)
  • Bahrain
    Bahrain
    (3)
  • Kenya
    Kenya
    (3)
  • Brazil
    Brazil
    (3)
  • Portugal
    Portugal
    (2)
  • Netherlands
    Netherlands
    (2)
  • Guatemala
    Guatemala
    (2)
  • Netherlands Antilles
    Netherlands Antilles
    (2)
  • Austria
    Austria
    (2)
  • Cayman Islands
    Cayman Islands
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Saint Barthélemy
    Saint Barthélemy
    (2)
  • Maldives
    Maldives
    (2)
  • Antigua and Barbuda
    Antigua and Barbuda
    (2)
  • Russian Federation
    Russian Federation
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Jordan
    Jordan
    (1)
  • Burkina Faso
    Burkina Faso
    (1)
  • India
    India
    (1)
  • Germany
    Germany
    (1)
  • Macau
    Macau
    (1)
  • Indonesia
    Indonesia
    (1)
  • Panama
    Panama
    (1)

Region

  • North America
    North America
    (1645)
  • Europe
    Europe
    (69)
  • Asia Pacific
    Asia Pacific
    (31)
  • Oceania
    Oceania
    (33)
  • Middle East
    Middle East
    (20)
  • South America
    South America
    (12)
  • Central America
    Central America
    (45)
  • Africa
    Africa
    (4)

Hoteliers say

NEW AI Review summary

Hoteliers like Canary Technologies for its streamlined operations and ability to enhance guest satisfaction through contactless check-in, upselling features, and messaging tools. The contactless check-in reduces lobby wait times and potential manual errors while providing a seamless experience for both staff and guests. Upselling drives significant additional revenue through pre-arrival offers and in-stay promotions. Messaging functions allow prompt communication, improving guest service and handling any issues efficiently. Additionally, cyber security and fraud prevention are highly appreciated for ensuring security and reducing chargebacks. However, some users pointed out areas for improvement in system integration and notification alerts, which occasionally lead to guest confusion or operational delays. Overall, Canary Technologies is seen as a valuable asset, aiding in optimizing operations and increasing revenue while enhancing the guest experience.

AI-generated from the text of customer reviews

Ease of Use
Guest Messaging
Upselling Features
Contactless Check-in
Advanced Features Requests
Cyber Security & Fraud Prevention
Integration Challenges
Customization & Flexibility
Notification & Alert System
Training & Onboarding
10

Easy to understand service and helpful support

Front of House Manager from in Houston (United States of America)

Verified
16 days ago
We love the user-friendly interface and integration functionality of Canary's upselling and contactless check-in services. The ease of their credit card authorization and fraud prevention services can't be beat!
Country United States of America
Front of House Manager
8

We have had success using this tech in order to stream line the check in process and to upsell to our customers. Along with tips for different departments.

Revenue Manager from 200 to 499 room Luxury Hotel in Coeur d'Alene (United States of America)

Verified
16 days ago
Automated and repeatable messages that can be texted out regualry or at a when needed basis has been very helpful.
Country United States of America
Revenue Manager
X-Large Hotel
10

Great experience with Canary

front desk from 100 to 199 room Boutique in Austin (United States of America)

Verified
17 days ago
Contactless check in, speeds up the check in and check out process, track of amenities, ease to get the guest's personal information.
Country United States of America
front desk
Large Hotel
10

Streamline Your Sales Process with Canary Technologies' Upselling Software.

Event & Group Sales Manager from 100 to 199 room Boutique in Portland (United States of America)

Verified
17 days ago
The upselling software is great! Its user-friendly interface, AI-driven recommendations, customization options, and seamless integration make it a valuable asset for any sales-driven organization. The dashboard provides real-time insights into customer behavior, allowing us to identify upselling opportunities at the right moment in the cus...
Country United States of America
Event & Group Sales Manager
Large Hotel
10

Great system.

Director Of Front Office from 500+ room Branded Hotel in Atlanta (United States of America)

Verified
17 days ago
It's easy to operate and my team enjoys using it. guest seem to like the e-check in process as well.
Country United States of America
Director Of Front Office
X-Large Hotel
9

Messaging / Canary for Opera Cloud

Guest Service Manager from 100 to 199 room City Center Hotel in Paintsville (United States of America)

Verified
17 days ago
Mostly, the time saving feature for my front desk clerks. I like the messaging feature. However, sometimes it is a little delayed between responses from hotel to guest. The broadcast feature is very useful. If there is anything that needs to said to the guests as a whole, such as maintenance, or room delays, this feature truly helps keep ou...
Country United States of America
Guest Service Manager
Large Hotel
9

Great Technology

Assistant GM from 75-99 room Airport/Conference Hotel in Green Bay (United States of America)

Verified
24 days ago
Our guests love the contactless check-in feature that allows them to input all their information before they even arrive. It makes their experience smoother ane easier. The upsell feature allows us to increase our revenue and makes the requests easy to approve or deny based on availability. Our guests don't use the messaging feature as much...
Country United States of America
Assistant GM
Large Hotel
10

Automated check-in

General Manager from 50-74 room Boutique in Miami Beach (United States of America)

Verified
25 days ago
For years we struggled to remind front desk staff to collect guest contact details (emails), with Canary the job is completed, whether guest did this before arrival or while in the hotel lobby, by uploading the QR code. Plus we get a report to upload in case there is a CC dispute.
Country United States of America
General Manager
Medium Hotel
10

It will be convenient to use

Food Service Supervisor from 75-99 room Bed & Breakfast & Inn in Iqaluit (Canada)

Verified
26 days ago
What I like the most is that my clients' information, including their credit card details, is securely saved in their profiles.
Country Canada
Food Service Supervisor
Large Hotel
10

Great tool!

Director of Front Office from 100 to 199 room Airport/Conference Hotel in Miami Springs (United States of America)

Verified
26 days ago
It's been amazing working with Canary. The program is user friendly and very intuitive. It helps to provide a hassle-free and top-notch experience to our guests.
Country United States of America
Director of Front Office
Large Hotel
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