Canary Upsells

Front Desk/Housekeeping

2 months ago

Verified

... Packages. and upgrades make the job so much easier to help guest. Makes fulling their needs faster and easier!!!! thank you ...

Rooms Division Manager

3 months ago

Verified

... It's the service that makes it stand out ...

Asst. Front Office Manager

3 months ago

Verified

... I'm still fairly new but it's been amazing so far. Training was very easy to understand and having a team to reach out to for any help is A+. ...

Front desk

3 months ago

Verified

... It would be nice if te system could integrate checking out digital to all check out guest and send invoices if requested. ...

Front Office Associate

3 months ago

Verified

... Just upkeep and if there's new ways to improve guest satisfaction and ease of process and questionnaires for the guests info ...

Front Desk Agent

3 months ago

Verified

... An area for improvement would be better communication and notification systems for both staff and guests. At ...

Front Desk

3 months ago

Verified

... tech knowledge/experience. Their team offers very helpful and responsive support. And credit card authorization forms ...

Director of Property Systems

3 months ago

Verified

... I love the ease of Canary's system. It is easy to upload information, get it to the guest and for the guest to click and accept the offer. I also like that it adds on a messaging system so that we can stay in touch with the guest. I also like working with the Canary team -their guest service is exceptional, they are ...

Regional Director of Operations

3 months ago

Verified

... Not sure as of yet. We just started using them at the beginning of August. We will need more time to figure out what could be improved. ...

FOM

3 months ago

Verified

... Such a great tool for hotel front desk! ...

Director of Catering & Conference Services

3 months ago

Verified

... They've been very responsive to our requests and are open to suggestions for improvement. They were quick to resolve issues when we first went live. ...

Front desk

3 months ago

Verified

... User friendly Response time very fast.Very engaging to the guest , excellent communication Never been more pleased by this software. ...

Front desk

3 months ago

Verified

... What I really appreciate about Canary Technologies is how their tools work together to create a smoother and more enjoyable experience for both guests and staff. The Guest Messaging feature is so easy to use and allows for quick, real-time communication with guests. It’s ...

Regional Manager

3 months ago

Verified

... Get more compliant with Brands which you are working on so i am happy. This is a wonderful product and I am exited to use it once we get set up. ...

Assistant Manager

3 months ago

Verified

... We like the pre checkin and ease of access for employees to verify guests with ID checkin and verified cards. Upsells are nice as ...

Rooms Division Manager

3 months ago

Verified

... Rooms Division Manager ...

Front Desk Associate

3 months ago

Verified

... with our other software and are easy to understand. Guests make frequent use of both and save us lots of time doing so. Check-in procedures are very thorough meaning that the guest only has to pick up their keys from the front desk ...

Director of Operations

3 months ago

Verified

... 1. Scalability for Larger Properties: Many users have noted that while the platform ...

Guest Services

3 months ago

Verified

... Canary makes checkins quite smooth, and allows us to easily message guests about their reservations and questions about the property. Upsells are easy to track and process as well. ...

Front Desk Agent

3 months ago

Verified

... we may provide options for guest to read and sign per policy as well online who are bringing pets with them, ...

Front Desk Agent

3 months ago

Verified

... Guest is able to pre-check in and make the check in experience easy! With all submitted information placed in- in advance. #revenue ...

Hotel Clerk Supervisor

3 months ago

Verified

... every time. I was completely impressed with their professionalism and customer service. A reliable, innovative software company, ...

Catering and Conference Services Manager

3 months ago

Verified

... Our clients often mention they can only see the fist page of the contract once they have signed. I am often requested to send an electronic copy which seems redundant. ...

Rooms Division Manager

3 months ago

Verified

... The AI messaging can get messy when the issue is not resolved and AI keeps sending similar responses, If the staff are not on top of the message. ...

Reservation Supervisor

3 months ago

Verified

... Canary is a great tool to have and makes the process of connecting with guest much easier. I like how simple and easy it is to use and ensures that we have all the information at hand. ...

Front Desk

3 months ago

Verified

... I personally love the option to simply message a guest rather than forced to call as the phones ...

manager

3 months ago

Verified

... the overall experience. Additionally, offering more flexibility in Digital Tipping Solutions would be beneficial. ...

GM

3 months ago

Verified

... Yes, contactless check-in is generally considered very good and fast because it allows guests ...

General Manager

3 months ago

Verified

... The AI chat could use some tweaking. When it responds to guests we don't always get notified of the messages. ...

VP Sales & Marketing

3 months ago

Verified

... It allows us to speed-up the check-in process and spend more time with customer service, rather than on admin procedures ...

manager

3 months ago

Verified

... The text message to guest for check in and check out. along with upsell charges. We do like the help they provide here. ...

Front Desk Agent

3 months ago

Verified

... When checking off list for I.D we should be able to put a red X when guest ID has expired. ...

General manager

3 months ago

Verified

... Guest messaging and upselling Software is really good. Also its very fast check ins process. Easy to manage of any requirements of guest ...

Front Desk Manager

3 months ago

Verified

... I love the ability to text a guest without using a personal cell phone, to streamline check-in by using mobile check-in, and to allow the guests to make upsell requests ...

Room Service Supervisor

3 months ago

Verified

... We need more information regarding theprice that the guest paid. Even the note we do not have acces on canary link app ...

Concierge Manager

4 months ago

Verified

... I do think that we should be able to put a reason that informs the guest why we are unable to accomodate the guests requests. ...

eCommerce Manager

4 months ago

Verified

... processing would enhance functionality. The automated messaging could also be more robust, with better AI-powered responses and chatbots ...

Manager

4 months ago

Verified

... I like it is linked to Google review and message function is very handy to use. The team is high efficient to solve problems. ...

Resort Operations Manager

4 months ago

Verified

... special mention goes to Bonnie from Canary, who has been outstanding and an absolute star. She is quick to respond and takes on feedback ...

Director of Sales & Marketing

4 months ago

Verified

... and digital tipping makes our staff stay on board. ...

Guest Experience Manager

4 months ago

Verified

... manage upsells. Also eases the time to check in with Pre-Registration and pre checking ID's ...

Rooms Division Manager

4 months ago

Verified

... Have to make its used worldwide in our industry of hospitality and allow even the hotel which are not five star to have it. ...

Revenue Manager

4 months ago

Verified

... events or etc. The software is easy to use and does not require much time and efforts to upload your upsells. With Canary we were able to increase incremental revenue and increase guests' satisfaction. Technical support is very responsive. ...

General Manager

4 months ago

Verified

... indicator—would guide users through all steps and improve completion rates. Adding prompts or gentle reminders for incomplete ...

Rooms Division Manager

4 months ago

Verified

... At the moment you have an issue with your system where the figures show in USD. Also, it would ...

Frontdesk manager

4 months ago

Verified

... I like how safe and easy it is to use for guest needs as we’ll communicate with guest. Reliable, dependab and helpful tool for better execution for every day business ...

Duty Manager

4 months ago

Verified

... other tasks. Very efficient. The support team is also responsive, competent and very easy to deal with. They listen to ...

Corporate Director of Sales

4 months ago

Verified

... feature has been wonderful to communicate with our guests. We are able to respond to questions as well as upsell suites and early/late check ins/outs as upgrades through the communication. Additionally, the credit card authorizations are a breeze to use and protect the guests' data and privacy as a measure of ...

General Manager

4 months ago

Verified

... Instant connection/response. guests appreciate the AI effectiveness and the immediate attention. Being able to message them before/during/after is worth it. ...

Front Office Manager

4 months ago

Verified

... The upsell requests need to be prioritized in order by arrival day, not by request date so it is easier to manage and not overlook them. ...

Front Desk Supervisor

4 months ago

Verified

... work. I love how you can communicate with guest through text before, during, and after their stay with text and ...

Guest Services Manager

4 months ago

Verified

... AI to check ID / Credit card names match and flagging with the guest if not matching. Also the ability to run more detailed upsell reporting ...

Operations Manager

4 months ago

Verified

... If possible, uploaded guests Credit Cards (after name verification) could be automatically populated into property PMS. We should also be able to send out a question after guests complete the pre-arrival process ...

General Manager

4 months ago

Verified

... response times. Additionally, we’d like to see stay upsell requests organized by date, from the earliest ...

Managing Director

4 months ago

Verified

... I like the support and of course the technology. Canary continues to improve their technology platform and looking at ways to stay at the top of their game. ...

General Manager

4 months ago

Verified

... products most defiantly do that for you. I think that all hotels should be required at minimum should have to use the ...

General Manager

4 months ago

Verified

... Nothing that we can think of at this time. We like everything so far. We recently had a few updates and it was great. ...

Front Office Receptionist

4 months ago

Verified

... check in via mobile, eliminating long lines and reducing wait times in the lobby. This technology ...

IT in charge

4 months ago

Verified

... Canary provides flawless support and excellent project management. ...

IT MANAGER

4 months ago

Verified

... The upselling is huge help to operation in terms of management and monitoring. It improves the overall operation specially in upselling. ...

Digital Marketer

4 months ago

Verified

... other hand, has been performing consistently well. It handles the data processing, storage, and management effectively, ensuring smooth operations behind the scenes. The system's reliability on the back-end gives us confidence in its ability to handle daily operational demands, such as managing guest information, processing payments, and generating reports. As long as it continues to perform in this way, the technical infrastructure should remain solid. However, looking forward, incorporating artificial intelligence functionalities could be a game changer. Features such as predictive analytics, personalized guest recommendations, or automated data-driven insights could significantly enhance decision-making processes and optimize operational efficiency. Furthermore, the addition of a chatbot would be a substantial bonus. An AI-powered ...

Sales and Events Specialist

5 months ago

Verified

... or scanning it back to our email. We have gotten a lot of compliments on how much easier this is to do. Clients ...

Front Office Manager

5 months ago

Verified

... The opportunity for our PMS to connect with Canary so it knows which room types are not available to be upgraded. Aside from this, there isn't much else that I would change. ...

General Manager

5 months ago

Verified

... Everything is great, works great and has really helped the hotel to not have chargebacks when it comes to any guests/companies using this. ...

Sales Manager

5 months ago

Verified

... So far, we have been pleased with the service from Canary, and have no recommendations for improvement at this time ...

Assistant front office manager

5 months ago

Verified

... The ability to update certain messages sent to guests should be able to be done by ...

Sales Manager

5 months ago

Verified

... I think the tool is great, I haven't found any issues or areas of opportunities. Very satisfied with everything. Perhaps a better training at the beginning to understand all the features. ...

Senior Sales Manager

5 months ago

Verified

... Nothing - I love the program and appreciate the service it provides! Thank you for your support and care. It is much appreciated. ...

Owner Port Inn and Cottages

5 months ago

Verified

... Seamlessly engages our guests and offers them marginal value and satisfaction while helping our bottom line. I am happy we got started with Canary ...

Event Sales Manager

5 months ago

Verified

... for our billing process. Sometimes the Canary email goes to clients junk mail. More guests and employees are accessing ...

General Manager

5 months ago

Verified

... waiting patiently for almost another year past the scheduled completion date. I know it is not Canary Technologies ...

GM

7 months ago

Verified

... also improve data consistency and make it easier to track and analyze guest interactions, further optimizing our ...

Experience Planner

7 months ago

Verified

... I like having an opportunity to connect with people while being able to easily message instead of constant calling. It is nice to have an alternative form of communication outside or calling. ...

Coordinator

7 months ago

Verified

... Easy software to work with, love the process to make payments. The notifications are very good, I like how they notify the customer and we can see the process. ...

Front Desk Agent

7 months ago

Verified

... One thing that seems to be an issue is that addresses are not coming over complete with country which requires the staff to fix the addresses every mobile check in. ...

General Manager

7 months ago

Verified

... utilizing the Canary system and responding promptly to guest messages, it is a problem when a guest asks a question that requires immediate assistance ...

Hotel Manager

7 months ago

Verified

... Makes the check-in process faster, your guest does not have to wait. If your guest is requesting anything or just needing a answer, they ...

Assistant General Manager

7 months ago

Verified

... For now seems that everything is ok but I know that there is always room for improvement. Perhaps we can identify as we go on further with guest interactions. ...

Assistant Manager

7 months ago

Verified

... Very simple to use and very efficient for hotel front desk and managers. We have been using Canary for a while and its very easy. ...

Operations Manager

7 months ago

Verified

... implementing advanced encryption and authentication protocols, these systems ensure that ...

General Manager

7 months ago

Verified

... better.. Certain upgrades sent in and approved by Canary don't post in the correct location within SPH (such ...

Front of House Manager

9 months ago

Verified

... We can't wait until Canary's product provides on-property editing permissions, which is a feature that is coming soon! Can't wait! ...

front desk

9 months ago

Verified

... Contactless check in, speeds up the check in and check out process, track of amenities, ease to get the guest's personal information. ...

Assistant GM

9 months ago

Verified

... before they even arrive. It makes their experience smoother ane easier. The upsell feature allows us to increase ...

General Manager

9 months ago

Verified

... We requested from the development team to add guest possibility to change the CC they inputted. This is not yet capable, if guest puts in wrong CC or incorrect zip code, the card is not validated, but neither can guest go back in to change CC details, instead, the front desk has to delete the check in and resubmit to the guest. Also, guest is not aware the CC inouted has not been validated until a hotel member sends communication. If guest is travelling, in the airplane, they may think everything is complete, but it is not, creates guest frustration. ...

Executive Assistant

9 months ago

Verified

... Our hotel loves how secure, efficient and seamless Canary is. Our front desk staff and guests ...

Housekeeping Manager

9 months ago

Verified

... I think that there should be more options available for add ons, or a slightly more aggressive alert system, especially if the hotel denies a request. Besides that, everything runs great!! ...

Asst general manager

9 months ago

Verified

... flexibility and convenience, allowing guests to choose the method that best suits their preferences and the hotel’s ...

General Manager

9 months ago

Verified

... team at Canary was really helpful and patient when training our teams on using the system. They visited the property ...

Operations Manager

9 months ago

Verified

... Mass messaging works very well to inform guests. Upsell takes the guess work out late checkouts. Contactless check-in speeds up check-ins. ...

Director of Revenue

9 months ago

Verified

... at my current property, at my last hotel the use of Authorizations helped alleviate a lot of frustrations that were being ...

Front desk

9 months ago

Verified

... Such a great tool to communicate with guest professionally, safe and secure and very convenient , I like the fact that authorization can be easily and securely be sent. ...

Front Desk Manager

9 months ago

Verified

... Better communication with the pending or partial pre-registrations. Messaging system to be staff only, not AI. Allow for mass checkout ...

Guest Service Agent

9 months ago

Verified

... It is very secure and safe that system that enables guests to register and upload any important documents that may be useful for the duration or prior to their stay. ...

Sales Manager

12 months ago

Verified

... I have not found anything to improve on as of yet. The training was simple. It is very easy to use. ...

Manager

14 months ago

Verified

... I would say the price little high, but it is reasonable lots of hotels use this service, This is a little cost-effective, otherwise, the service is awesome ...

Assistant Manager

14 months ago

Verified

... Nothing at this point. All service offered was great and they were very flexible in catering to our specific needs. ...

Reservationist

14 months ago

Verified

... I am a new user of this software. So far, there is nothing that I have found that I feel could be improved. ...

Concierge

14 months ago

Verified

... are raising revenue consistently with the ability to market upgrades directly to guests. Its not every day we get ...

AGM

14 months ago

Verified

... Some guests are still weary of the safety of using canary and are confused when they get sent a link to check-in ...

Concierge

14 months ago

Verified

... A tutorial on all the tools Canary offers to facilitate a seamless interaction with the guest before they arrive to the hotel. ...

Hotel Clerk Supervisor

14 months ago

Verified

... More likely, easy and smooth check-in. not taking too much of your time assisting the guest. Which guest like it as well. ...

Front Office Manager

14 months ago

Verified

... I like that the verification process is fast. Keeps my job simple when third party payments are sent over. I don’t have to worry about charge backs. ...

Team Lead

14 months ago

Verified

... guests are in a bit of a rush; gone are the days of long lines in the lobby, having to wait at the front desk ...

Rooms Division Manager

14 months ago

Verified

... user friendly, easy to use, very helpful for guests that don't have a credit card. we love the upsells, makes it easily assessable for guests. helpful to see if a card is fraud or not. ...

Res & Service Express Mgr

14 months ago

Verified

... Bonnie is the best implementation manager for new product. Upsell screen view from guest point view is attractive which leads to the financial gain ...

Operations Manager

14 months ago

Verified

... very convenient not only for our team members but our valued guests! Canary has also minimized if not, got rid of ...

Director of Operations

14 months ago

Verified

... Honestly, not much at all but if you have suggestions they will listen! Personally I had the pleasure of working with SJ and Diego and they have ALWAYS listened and truly appreciate the feedback. ...

General Manager

14 months ago

Verified

... want to pay the individual price. We have Digital Check in, Contracts, and Credit Card authorization and we are paying basically for individual instead of a package. It would be nice to be able to bundle and add the tips for our housekeeping. We've seen a lot of positive feedback with the products that we have but if we had the digital tips it would be success for our housekeepers and food and beverage team. We don't have many issues with this product and we definitely will still recommend Canary. The only thing I can think of is more follow up as well just a "monthly check in" with their customers ...

Accounting: Accounts Receivable

14 months ago

Verified

... Again with the card reader makes it nice to check to match the card on ...

Lead Concierge

14 months ago

Verified

... equips us with the tools to proactively eliminate potential instances of fraud, fostering a secure environment ...

Assistant Front Office Manager

14 months ago

Verified

... Really appreciate this partnership. The contact for any help is very accessible and the team is always ready to help where ...

Front Office Manager

14 months ago

Verified

... customize a personalized text or messaging before check-in in appreciation of their loyalty. This will be a good value add to the already beautiful experience currently being offered. Secondly, check-out messaging would also be great to ensure end to ...

Front office manager

15 months ago

Verified

... I like how easy the contactless check in is , it’s made the check in process so much more efficient. My agents love it. ...

FOM

15 months ago

Verified

... The payment link, the payment will sink in directly to our system which make it so much easier for operation staff. ...

Operations

15 months ago

Verified

... and operational costs 24/7 specially when you have a busy day, this software make it smooth and effective for ...

Concierge

15 months ago

Verified

... we now have a safe and efficient way of storing our residents information. ...

Front Office Manager

15 months ago

Verified

... - We are able to know if a credit card is fraudulent - Handing guests the room keys so they feel like VIPs - ...

Guest Experience-Front Desk

15 months ago

Verified

... No need of improvement I find the app works great its a reliable and helpful tool for our concierge and front desk tasks. ...

Team Lead

15 months ago

Verified

... use. Canary works fine . I do not have any issues utilizing the service. Canary is a great platform that i love to ...

Assistant General Manager

15 months ago

Verified

... their employee's. Overall reduces chargebacks and ensures PCI compliance. ...

Director of Guest Services

15 months ago

Verified

... worked with many technologies partners that are unresponsive, not receptive to feedback, and simply not friendly; my experience with Canary Technologies is the complete opposite. Across all departments the Canary Technologies team are responsive, passionate about what they do, well trained, and eager ...

Front Desk Manager

15 months ago

Verified

... In messaging sometimes the name of the guest and the room number are not accurate so a previous guest sometimes gets messaged after they have checked out. ...

owner

15 months ago

Verified

... Easy and smooth to work with, clients love it too and its easy to show confidence and security in its use for sensible information ...

General Manager

15 months ago

Verified

... The canary fraud prevention and security of online check in. The contactless check in helps us to be more efficient, during busy check in days. ...

Front manager

15 months ago

Verified

... The prompt internal service and follow up. More over this app opens the window to make great upgrades and incomes for our company. ...

Accounting Supervisor

15 months ago

Verified

... communication is a key which are usually done via emails that can be tracked back at any time convenient by the supervi ...

Guest Service Manager

15 months ago

Verified

... #Add some different upsell options unique to each property.#Add multiple alert options to inform relevant personnel of latest updates when authorizations are received. ...

Rooms Division Manager

15 months ago

Verified

... ID photo enhancements and sound notification. The customer service response is slow. Authomatic guest address, telephone and email adddress auto filled to PMS system. ...

General Manager

15 months ago

Verified

... Selling prior to the guest arrival. incremental revenue due to selling before ...

Sales Coordinator

15 months ago

Verified

... Modernized Guest Arrival Experience ...

Director of Revenue Management

15 months ago

Verified

... are is great for front office team to communicate with guests and track ancillary revenue. My property is very fortunate to be paired with Customer Success Manager, Natalya Volkov. She is very patient with team during the onboarding process and ...

Front Office Manager

15 months ago

Verified

... Training online for new staff - I'm not sure if they exist already but it would facilitate the manager's training. The interface is friendly but some training could not hurt. ...

Operations Manager

15 months ago

Verified

... The reps are really responsive, and open to feedback. The upselling software is great and has help improve our retail operations. ...

Assistant General Manager

15 months ago

Verified

... Canary Technology multiple platforms on hotel front desk operation. Great additional background software/tandem with property's PMS. ...

Director of Hotel Operations

15 months ago

Verified

... operations and guests absolutely love it. Staff was a little hesistant at first but they quickly ...

revenue manager

15 months ago

Verified

... Great upgrade from our previous service! ...

Revenue Manager

15 months ago

Verified

... answers reviewed or qualified before we are able to speak or chat with someone that would make this program 100 ...

Front Office Manager

15 months ago

Verified

... Guest could be noticed when their request is rejected as sometimes they haven't received the rejection. ...

ADOR

15 months ago

Verified

... Easy to use easy to review , reporting system , great guest feedback in usage . Many easy click upsell options ...

operations manager

15 months ago

Verified

... This software makes it easy to securely tip the housekeeping staff. In a cashless world the staff stop receiving tips until this program was launched at our hotel. ...

Resort Manager

15 months ago

Verified

... WebRezPro.The lack of automations and triggers makes key code distribution and overall guest conciliations exhausting ...

Front Desk/Housekeeping

2 months ago

Verified

... Packages. and upgrades make the job so much easier to help guest. Makes fulling their needs faster and easier!!!! thank you ...

front desk agent

2 months ago

Verified

... Payment connects to actual reservation. ease for guests to make payment. ease of knowing when payment has posted. creates less work ...

Asst. Front Office Manager

3 months ago

Verified

... Ever since switching from b4check-in Canary has made it very easy and we no longer have to tell guests that they have to call a week in advance to post deposit. ...

Front Desk Agent

3 months ago

Verified

... Canary Technology has been an excellent partner, providing user-friendly solutions that streamline upsells and enhance the guest experience. ...

IT Administrator

3 months ago

Verified

... Easy to learn and teach others to use, simple to set up new starters and remove leavers. All works seamlessly. ...

Revenue & Reservations

3 months ago

Verified

... The ease at which guests are able to pre-order, leave requests, share special notes and give accurate timings for their arrival. ...

Assistant General Manager

3 months ago

Verified

... navigate, and the setup process was straightforward. The automation it offers has saved us countless hours while ensuring ...

Director of Catering & Conference Services

3 months ago

Verified

... When sending out a contract, I'd like to be able to see a preview before sending it out just to make sure that I haven't missed anything. ...

AGM

3 months ago

Verified

... Love how easy it is to use and what I love most about it; the credit card is attached to the reservation to prevent errors. ...

Guest Services

3 months ago

Verified

... Canary makes checkins quite smooth, and allows us to easily message guests about their reservations and questions about the property. Upsells are easy to track and process as well. ...

Front Desk Agent

3 months ago

Verified

... helpful if we may provide options for guest to read and sign per policy as well online who are bringing pets with them, ...

Hotel Clerk Supervisor

3 months ago

Verified

... time to understand our specific needs and provided a tailor-made solution that greatly improved our operations. ...

Catering and Conference Services Manager

3 months ago

Verified

... Our clients often mention they can only see the fist page of the contract once they have signed. I am often requested to send an electronic copy which seems redundant. ...

Assistant Front Office Manager

3 months ago

Verified

... Reduce sending notification emails for every single check in, It makes you fell you have so many emails but not in real. ...

GM

3 months ago

Verified

... The ease of use is the best feature that I can see being the best. Also the authorizations are very convenient. ...

Front Desk

3 months ago

Verified

... regards to improvement, I find that the initial training was hard to follow due to the monotone voice and it was lacking certain ...

General Manager

3 months ago

Verified

... Additionally, we were able to notify her when housekeeping was prepared to service her room. The software has revolutionized the upselling process for our guests. By knowing in advance if guests are bringing pets or requesting early check-in, the Front Desk team's responsibilities have been streamlined. Furthermore, the mobile check-out function alerts us if a guest departs without visiting the front desk, ultimately boosting our revenue. During slower periods, I can even enable guests to upgrade their rooms, providing an additional revenue stream. The Upsell feature is amazing to use. The ability for our housekeepers, front desk agents, breakfast attendants, and maintenance staff to receive tips from guests who do not have cash has significantly boosted morale. They appreciate the convenience of accumulating funds and depositing them directly into their bank accounts or debit cards. Moreover, the contactless check-in feature has reduced wait times by having all necessary paperwork prepared and signed in advance, expediting ...

manager

3 months ago

Verified

... The text message to guest for check in and check out. along with upsell charges. We do like the help they provide here. ...

General manager

3 months ago

Verified

... Guest messaging and upselling Software is really good. Also its very fast check ins process. Easy to manage of any requirements of guest ...

Front Desk

4 months ago

Verified

... So helpful to use this option to get process check in smoothly and quickly, and so appreciate to use that. ...

Reservation Agent

4 months ago

Verified

... linking to the reservation is an amazing feature. So efficient and saves time from manually typing into the reservation. ...

eCommerce Manager

4 months ago

Verified

... System. We quickly set up features like mobile check-in, tablet registration, and guest messaging, which transformed ...

Resort Operations Manager

4 months ago

Verified

... for a while now, and I must say it has significantly improved our hotel management processes. The system is user-friendly and offers a ...

Guest Experience Manager

4 months ago

Verified

... I enjoy these ease with Guest messaging and communicating with guest and the ability to track and manage upsells. Also eases the time to check in with Pre-Registration and pre checking ID's for fraud. ...

Rooms Division Manager

4 months ago

Verified

... The guest chat. Doesnt alert well. AI does not work at all how we need it too. It responds wrong all the time, and we are always scrambling to fix it and correct it to the guest. ...

Rooms Division Manager

4 months ago

Verified

... Simplify the our work and make it more enjoyable in our industry of hospitality to reach the guest expectation go more miles of shine and enjoy during the first day. ...

Owner

4 months ago

Verified

... made aware. We appreciate the time saved due to the contactless, mobile check in procedure which reduces the wait time for our guests ...

Managing Director

4 months ago

Verified

... A digital credit card authorization form and other general use forms (pet waiver, bicycle or recreational activity limitations of liability forma, etc), that integrates into PMS would be great. ...

General Manager

4 months ago

Verified

... impact it has had on our daily operations. 1. Seamless Installation and Onboarding Process One of the standout aspects of the Canary Technology platform is how simple it was to install and integrate into our existing systems. The onboarding process was remarkably smooth, with clear guidance at every step. Both our IT team and operational staff were able to adapt quickly to the platform, thanks to the effective training and easy-to-follow instructions. Within days, our staff were fully comfortable using the platform, and the level of engagement has been impressive ever since. 2. Intuitive Platform with Excellent Staff and Guest Engagement The platform’s intuitive design has made it exceptionally easy for our team to use. The learning curve was minimal, which allowed everyone—from front desk personnel to management—to maximize the system’s capabilities right away. The same can be said for our guests. The platform's user-friendly interface has led to a guest engagement level that has exceeded our expectations. From pre-arrival interactions to messaging throughout the stay, guests have embraced the system with enthusiasm. 3. Straightforward PMS Integration The integration with our Property Management System (PMS) was as easy as promised. This seamless integration has ensured that all guest data flows effortlessly between systems, eliminating duplicate data entry and allowing our team to focus more on service delivery. 4. Impact on Operations: Faster Check-ins and Increased Efficiency One of the most ...

Duty Manager

4 months ago

Verified

... developing itself nicely, learning from our manual responses to guests and replicating these responses, albeit in a very believable ...

IT Manager

4 months ago

Verified

... Our guest like the ability to self check in and request things without having to contact the hotel about this. ...

Rooms Director

4 months ago

Verified

... Also automatically being able to send the form to new arrivals, and the greeting texts to new reservations after the guest profile details updates ...

General Manager

4 months ago

Verified

... Confirmation that the text was read would be great. If any numbers do not work, maybe we can get an alert that tells us this didn't work. To be able to ...

Director of Rooms

4 months ago

Verified

... between PMS in linking the phone numbers should be automatic after their reservation has been checked in to make sure all guests ...

Front Desk Supervisor

4 months ago

Verified

... so helpful because sometimes we forget to go in and manually add those charges before the guest check out. also if it could automictically send a preset message asking how was their stay once they are checked out or even a day or two after just like the pre register text is sent 3 days in advance to their reservation , that would be greatly appreciated, The enhancement of the system would be significantly beneficial if approved upsells were seamlessly integrated into the guest's reservation upon check-in. This would alleviate the need for manual addition of charges prior to the guest's departure, ...

Operations Manager

4 months ago

Verified

... efficiency specifically with guest communication/requests pre-arrival. Their ability to upload identification for ...

General Manager

4 months ago

Verified

... had at one point. I don't currently have the Guest messaging software. I hear great things and I cannot wait to get it added on to my canary features. I've used other messaging platforms and they are not user friendly, alot of manual ...

Director of Sales

4 months ago

Verified

... give a warm welcome. It is also convenient having the credit card credit beforehand which has been pre-checked for fraud by Canary. If the credit card declines we can get in touch with the guest before ...

General Manager

4 months ago

Verified

... Since implementing Canary we can prepare everything for the guests before they even arrive, and check-in takes one minute. There are no lines! ...

Front Office Receptionist

4 months ago

Verified

... Technologies’ Upselling Software and Contactless Check-in has been exceptional. The Upselling Software has been a game changer for us. It enables our team to promote ancillary services and upgrade options effortlessly, resulting in increased revenue. The ability to create attractive packages tailored to guest preferences has significantly boosted our trevpar. On the other hand, the Contactless Check-in solution has revolutionized our front desk operations. Guests can check in via mobile, eliminating long lines ...

IT in charge

4 months ago

Verified

... overall stay, Guests can easily purchase room upgrades, wine packages and spa treatments using their mobile phones, ...

Sales and Events Specialist

5 months ago

Verified

... account, they could make direct payments that would automatically be posted to the PMS system without the involvement of ...

manager

5 months ago

Verified

... I think the upsell system works perfectly. We have had no issues at all! It does everything automatically. The packages practically sell themselves. ...

Executive Meeting Manager

5 months ago

Verified

... Being able to send multiple contracts at once. Having to send contracts one by one is a little frustrating. Or having one link for contracts and cc auth. ...

Manager

5 months ago

Verified

... I don't think anything could be improved at this point. We are pretty happy with the product/software. It has boosted sales per room. ...

sales coordinator

5 months ago

Verified

... Upselling software: 1) Easy to learn and use 2)Dashboard simple and clear 3) connect with your email, notify user on time ...

Concierge

5 months ago

Verified

... appreciate its ability to enhance security by using smart sensors and alerts to monitor environments. Its proactive ...

General Manager

5 months ago

Verified

... That everything is done for the hotel and we know that. Also that it helps with any chargebacks from the guest. ...

Assistant front office manager

5 months ago

Verified

... feature and has saved them a ton of time. Also the guests appreciate not having to spend ...

Director of Rooms

5 months ago

Verified

... to see added to Canary is maybe a feature where it automatically sends the hotel guest a virtual room key via Canary. ...

GM

5 months ago

Verified

... The only improvement would be if this product could interface with our PMS to avoid the double entry of guest information. This integration would streamline operations and further enhance efficiency. ...

Event Sales Manager

5 months ago

Verified

... solutions (check-ins, payment forms, etc.) can make processes smoother for users on the go. ...

GM

7 months ago

Verified

... service offers a seamless experience that allows you to manage your bookings effortlessly. Without any hassle, we can do the upsell ...

Front Desk Agent

7 months ago

Verified

... guests but to staff as well. The ability to have all requirements for check-in submitted before you even get to property makes check ...

General Manager

7 months ago

Verified

... The AI answering system. As we are still training our staff ...

Operations Manager

7 months ago

Verified

... and more understanding about their charges. - Guest Messaging Software Upselling software gives the hotel a better way to charge the guest convincingly. Guest messaging software has revolutionized the hospitality industry by enhancing cyber security, fraud prevention, and guest convenience. By implementing advanced encryption and authentication protocols, these systems ensure that sensitive guest information remains secure, significantly reducing the risk of cyberattacks and data breaches. Moreover, robust fraud prevention measures detect and mitigate suspicious activities, safeguarding both the hotel and its guests. The convenience factor is also greatly improved with guest messaging software. Guests can easily check in and out, request services, and communicate with hotel staff through their mobile devices, enhancing their overall experience. Additionally, the software provides a clear and detailed breakdown of charges, helping guests better understand their expenses and avoid any billing disputes. Upselling software integrated within guest messaging platforms offers hotels an effective way to present additional services and amenities to guests in a compelling manner. Personalized offers and timely promotions can be communicated directly to guests, increasing the likelihood of acceptance and boosting the hotel's revenue. For example, working with Canary has integrated these advanced functionalities into Wyndham Connect. This includes authorizations, messaging, and upsell options, all ...

General Manager

7 months ago

Verified

... location within SPH (such as pet fees), which leads to double charging. If we book the reservation directly, and choose the pet add on in SPH, the guest in turn adds pet add on during contactless check in, forces the system to automatically double charge the guest. #frustrating ...

Revenue Manager

9 months ago

Verified

... Automated and repeatable messages that can be texted out regualry or at a when needed basis has been very helpful. ...

Front of House Manager

9 months ago

Verified

... functionality of Canary's upselling and contactless check-in services. The ease of their credit card authorization and fraud prevention services can't be ...

Director Of Front Office

9 months ago

Verified

... It's easy to operate and my team enjoys using it. guest seem to like the e-check in process as well. ...

front desk

9 months ago

Verified

... Would be good to have an option to notify the guest automatically when they had issue with preceding the online check in. ...

General Manager

9 months ago

Verified

... Automated check-in ...

Director of Front Office

9 months ago

Verified

... We recently started using the Credit Card Authorization Forms and it doesn't seem to be setting up alerts on reservations when a CC Form has been submitted. ...

Guest Service Manager

9 months ago

Verified

... (Canary), everything is ready for check in, including the estimated time of arrival. The up-selling helps us to better ...

Deputy Director

9 months ago

Verified

... first month of use more than 10k euros in upsells. Usually we would offer VIP on the room before checking-in, now we are ...

Asst general manager

9 months ago

Verified

... The inconvenience of check-in queues, particularly during peak hours, often results in frustration and leaves guests with negative impressions. Contactless check-in effectively addresses this issue, enabling guests to use their smartphones for a seamless check-in experience that significantly cuts down wait times at the front desk .This approach also minimizes the potential errors associated with manual check-in procedures when verifying guest in ...

Operations Manager

9 months ago

Verified

... Mass messaging works very well to inform guests. Upsell takes the guess work out late checkouts. Contactless check-in speeds up check-ins. ...

Front Desk Manager

9 months ago

Verified

... Better communication with the pending or partial pre-registrations. Messaging system to be staff only, not AI. Allow for mass checkout ...

GM

14 months ago

Verified

... The customer service transition from gathering personal financial sensitive information to touchless check-in has made the initial step of checking in to our hotel as nearly flawless as possible. ...

General Manager - Hotel Operations

14 months ago

Verified

... New Service Reduces Manual Labor ...

Sales

14 months ago

Verified

... clients in Delphi. The platform allows the client to digitally sign. Once signed by the client, management is sent ...

AGM

14 months ago

Verified

... Canary is very cool. Guests are loving it and our front desk is finding it very easy to use. Sending Credit Card Authorization forms has never been easier to do and to keep track of. ...

Operations Assistant

14 months ago

Verified

... This product makes it very convenient to schedule messages to customers. Its automatic features are great and check-in ability is great. ...

Director of Operations

14 months ago

Verified

... One of the best things we’ve done as a company to streamline things for our guests and staff! ...

guests services agent

14 months ago

Verified

... Exceptional ... ... The paperless check in that minimizes my check in process. ...

General Manager

14 months ago

Verified

... keeping. The one feature we use the most is the digital check in. This makes it easier for a speedy check in and more secured with verification ...

Assistant Director of Finance

14 months ago

Verified

... think the only improvement space would be if the summary could be sent out daily rather than weekly but, that is simply ...

Assistant Front Office Manager

14 months ago

Verified

... Also from the guest side is not always clear if the emails they receive from canary is a spam or not. Sometimes our guests receive to many emails that it creates an annoying feeling for ...

Front Office Manager

14 months ago

Verified

... Contactless Check in has made it super easy and functional for hotel ...

Guest relations agent

14 months ago

Verified

... and submit a credit card. At the hotel I work, we pre-register the guests and have their keys prepared making ...

FOM

15 months ago

Verified

... The payment link, the payment will sink in directly to our system which make it so much easier for operation staff. ...

Operations

15 months ago

Verified

... Easy to use software, works by itself its all automated saving time and operational costs 24/7 specially ...

Controller

15 months ago

Verified

... Very good to communicate as one message to all. sometime we have spa sell or comedy sell in house we could let guest know to get a discounted price. ...

Front Desk Manager

15 months ago

Verified

... In messaging sometimes the name of the guest and the room number are not accurate so a previous guest sometimes gets messaged after they have checked out. ...

owner

15 months ago

Verified

... Easy and smooth to work with, clients love it too and its easy to show confidence and security in its use for sensible information ...

General Manager

15 months ago

Verified

... The canary fraud prevention and security of online check in. The contactless check in helps us to be more efficient, during busy check in days. ...

Accounting Supervisor

15 months ago

Verified

... To create a notification for designated position/person for one property (for ex. ...

Group sales manager

15 months ago

Verified

... 1. Easy to understand to the hotel and guest arriving 2. Quick conversion 3 more information collection from the guest ...

Rooms Division Manager

15 months ago

Verified

... ID photo enhancements and sound notification. The customer service response is slow. Authomatic guest address, telephone and email adddress auto filled to PMS system. ...

General Manager

15 months ago

Verified

... fees, before the guest checks out of the hotel. The charges are automatically charged approved by the guest. I would ...

Director of Revenue Management

15 months ago

Verified

... Would like software to auto sync with arrival reports so team does not have to send daily arrival reports. Would like more flexibility to modify admin access for each user. ...

Revenue/Reservations Manager

15 months ago

Verified

... the guests that are staying. What once was a very archaic process has now been streamlined. ...

Operations Manager

15 months ago

Verified

... The reps are really responsive, and open to feedback. The upselling software is great and has help improve our retail operations. ...

General Manager

15 months ago

Verified

... things I have seen with this program. The contactless check in makes it faster upon guest arrival. I do not have to ask for their drivers license or credit card details because they have already provided it and I have seen it. The guests do not have to wait in the lobby to check-in at the front desk they just have to pick up their room keys and off they go. With the messaging side of the program guests are able to contact the front desk with any questions they may have as well as message us with a check-out time so we can alert housekeepers when to expect ...

General Manager

15 months ago

Verified

... digital check-in and check-out. Having more specific time slot options for each message that gets sent would ...

Hotel Manager

15 months ago

Verified

... in case if guest credit card doesn't go through, need to recreate a link to the guest is very inconvenience. Copy key is really needed ...

Front Office Manager

15 months ago

Verified

... (self check-in info) stays in canary, hence we have to manually update in PMS. ...

Resort Manager

15 months ago

Verified

... and triggers makes key code distribution and overall guest conciliations exhausting with oversight. They don't ...

front desk agent

2 months ago

Verified

... Payment connects to actual reservation. ease for guests to make payment. ease of knowing when payment has posted. creates less work ...

Front desk

3 months ago

Verified

... It would be nice if te system could integrate checking out digital to all check out guest and send invoices if requested. ...

Front Desk Agent

3 months ago

Verified

... An area for improvement would be better communication and notification systems for both staff and guests. At times, oversells ...

Director of Property Systems

3 months ago

Verified

... of Canary's system. It is easy to upload information, get it to the guest and for the guest to click and accept the offer. I also like that it adds on a messaging system so that we can stay in touch ...

FOM

3 months ago

Verified

... Love the ability to pre authorize and verify guests identities. Makes the check in process more relaxed yet secure and allows more time to create a more personable connection. ...

AGM

3 months ago

Verified

... Love how easy it is to use and what I love most about it; the credit card is attached to the reservation to prevent errors. ...

Front Desk Associate

3 months ago

Verified

... Check-in and Upsell options work seamlessly with our other software and are easy to understand. Guests make frequent ...

Director of Operations

3 months ago

Verified

... overall user experience. 4. Integration with More Systems: While Canary Technologies integrates well with various property management systems (PMS), expanding compatibility with additional systems could broaden their appeal and ease ...

Front Desk Agent

3 months ago

Verified

... Guest is able to pre-check in and make the check in experience easy! With all submitted information placed in- in advance. #revenue ...

Rooms Division Manager

3 months ago

Verified

... Perhaps better integration with online agents, as in if a guest books through Expedia then an email should still be sent for online check in. ...

Reservation Supervisor

3 months ago

Verified

... nice to receive a PDF of the form completed by the guest in our email so if needed, we can attach it to our reservations with our PMS. As well, giving the option to communicate with ...

GM

3 months ago

Verified

... Credit card placent is duplicated. Sometimes with their being duplicates it causes the card to be authorized more the normal amount ...

Front Desk

3 months ago

Verified

... was lacking certain information I felt needed. Our property also turned off the AI due to incorrect information ...

manager

3 months ago

Verified

... significantly improved communication with our guests, making interactions seamless and efficient. ... ... fees, not appearing on the guest’s card. This may be more of an issue with Snyxis Hub ...

GM

3 months ago

Verified

... Yes, contactless check-in is generally considered very good and fast because it allows guests to complete the check-in process quickly and ...

VP Sales & Marketing

3 months ago

Verified

... Full integration with Opera rather than having to use the portal, and the payments fully integrated so they don't have to be transferred from PM and matcehd would be nice ...

Room Service Supervisor

3 months ago

Verified

... We need more information regarding theprice that the guest paid. Even the note we do not have acces on canary link app ...

Reservation Agent

4 months ago

Verified

... use for both from business and the guest. New update linking to the reservation is an amazing feature. So efficient and ...

Concierge Manager

4 months ago

Verified

... I love how the guests are able to request services through the canary service before they arrive. This enhances our offeringas many times guests are unaware of what additional services they can get. ...

4 months ago

Verified

... To be able to load a QR code to enroll in our hotel Bonvoy Loyalty club. This way the guest is a member prior to arrival and will make thier check in much easier. ...

eCommerce Manager

4 months ago

Verified

... Integration with the hotel’s Property Management System (PMS) is key to unlocking ...

Manager

4 months ago

Verified

... I like it is linked to Google review and message function is very handy to use. The team is high efficient to solve problems. ...

Resort Operations Manager

4 months ago

Verified

... integration with other hotel management tools has been seamless, making our workflow much more ...

Rooms Division Manager

4 months ago

Verified

... Have to make its used worldwide in our industry of hospitality and allow even the hotel which are not five star to have it. ...

Owner

4 months ago

Verified

... there is a way that Canary Technologies could be integrated with our software which is Choice Advantage this would also ...

Managing Director

4 months ago

Verified

... A digital credit card authorization form and other general use forms (pet waiver, bicycle or recreational activity limitations of liability forma, etc), that integrates into PMS would be great. ...

Frontdesk manager

4 months ago

Verified

... More features and less steps when processing and validating reservations. Maybe a guide course on how to and what is recommended to how to use the system. ...

Duty Manager

4 months ago

Verified

... more information sharing with our PMS, in regards to ID checking, but only to improve things. I have faith ...

Rooms Director

4 months ago

Verified

... Transferring the information provided in canary to our PMS notes. Recognition of cancelations ...

Area Senior Sales Manager

4 months ago

Verified

... teams refine their strategies. I love all of the features that make it easy on the staff. Guest messaging, upsell offers, contract signing. All very efficient. Canary is an innovative software solution designed to enhance personal productivity and organization. With its intuitive interface and robust features, it aims to streamline tasks and improve time management for users across various sectors. The software also emphasizes collaboration, which is particularly beneficial for teams. With shared projects and real-time updates, team members can stay aligned and maintain transparency on progress. This fosters a more collaborative work environment and enhances communication. Overall, ...

General Manager

4 months ago

Verified

... ion that the text was read would be great. If any numbers do not work, maybe we can get an alert that tells us this ...

Front Office Manager

4 months ago

Verified

... I like that all of the 3 products are combined in one platform. ...

Director of Rooms

4 months ago

Verified

... to be addressed and fixed. The integration between PMS in linking the phone numbers should be automatic after ...

General Manager

4 months ago

Verified

... think it would be helpful and beneficial to include Contracts Program along with the credit card authorizations, ...

General Manager

4 months ago

Verified

... simple it is to use. When we need to connect our in house guests to inform them of an issue or want to share ...

IT in charge

4 months ago

Verified

... The system can be further localized to cater to hotel customers’ predefined templates, addressing ...

IT MANAGER

4 months ago

Verified

... already in the system and can be extracted in different file format. ...

Manager

4 months ago

Verified

... for communicating with guests, allowing for more personalized, one-on-one attention to their needs and requests. It also contributes significantly to increasing hotel revenue through various add-on options. Additionally, it benefits employees ...

sales coordinator

5 months ago

Verified

... Upselling software: 1) Easy to learn and use 2)Dashboard simple and clear 3) connect with your email, notify user on time ...

Concierge

5 months ago

Verified

... Allowing users to enter the CVV security code of their card. Provide easy access to customer support if users have issues entering their CVV codes or experience errors during the payment process. ...

Director of Rooms

5 months ago

Verified

... feature where it automatically sends the hotel guest a virtual room key via Canary. We are using OpenKey right now and ...

GM

5 months ago

Verified

... The only improvement would be if this product could interface with our PMS to avoid the double entry of guest information. This integration would streamline operations and further enhance efficiency. ...

Event Sales Manager

5 months ago

Verified

... frustration for our billing process. Sometimes the Canary email goes to clients junk mail. More guests and employees ...

General Manager

5 months ago

Verified

... Two way communication with Visual Matrix!!!! I know this is the long term plan, but we ...

GM

7 months ago

Verified

... However, more integration could be part of the SyniXs. which would surely help, as currently, we have to use multiple windows to manage different aspects of the process. By streamlining these functions into a single interface, we could enhance efficiency, reduce the potential for errors, and save valuable time. This would allow us to focus more on providing exceptional service to our guests rather than navigating between various systems. An integrated SyniXs platform would also improve data ...

General Manager

7 months ago

Verified

... of responding with our dialogue when people ask for instructions on where to wait for a shuttle pick up - it explains in this response that ...

Hotel Manager

7 months ago

Verified

... I am not sure if I am seeing this. If CANARY and our system (OPERA, SynXis, etc.) can match. If a guest wants to upsell a room and we don't have the room available. Would Canary Know? ...

Hotel General Manager

7 months ago

Verified

... Excellent Addition to Property Systems ...

Assistant Manager

7 months ago

Verified

... Canary Technology has been a great help and very easy process for Authorizations to hotel check-ins. ...

Operations Manager

7 months ago

Verified

... has integrated these advanced functionalities into Wyndham Connect. This includes authorizations, messaging, and ...

General Manager

7 months ago

Verified

... Upselling Software could integrate with our SPH better.. Certain upgrades sent in and approved by Canary don't ...

Revenue Manager

9 months ago

Verified

... It would be nice if we could integrate with our PMS, however the barrer is the integration cost is still a little pricy. ...

Guest Service Manager

9 months ago

Verified

... provided by the guest, which is then automatically integrated into our reservation system. ...

Director Of Front Office

9 months ago

Verified

... AI needs to communicate or interface with guest request system. other than that the system is easy and fun. Great system. ...

Director of Front Office

9 months ago

Verified

... We recently started using the Credit Card Authorization Forms and it doesn't seem to be setting up alerts on reservations when a CC Form has been submitted. ...

Guest Service Manager

9 months ago

Verified

... By using Wyndham Connect (Canary), everything is ready for check in, ...

Front Desk

9 months ago

Verified

... *Speeds up the check-in process.*Direct SMS messaging to guests. *Uploads important information to the PMS system*Ability to verify guest ID’s ...

General Manager

9 months ago

Verified

... I'm looking forward to adding the tipping option so that we can switch from the electronic tipping option that we currently use. I ...

Director of Revenue

9 months ago

Verified

... Seamless and integrated option with great results! ...

Front desk

9 months ago

Verified

... Nothing much, it’s doing what it needs to be done, it will be nice maybe in the future if it could integrate with Choice sof. ...

Guest Service Agent

9 months ago

Verified

... One unique feature about Canary is the ability to connect and communicate with guests. ...

Sales Manager

12 months ago

Verified

... The contracts for Banquets and Sales. I cannot tell you how much easier (and secure) this has made my contracts. It's professional, secure and easy to do. A must have for yuour Sales department. ...

GM

14 months ago

Verified

... The customer service transition from gathering personal financial sensitive information to touchless check-in has made the initial step of checking in to our hotel as nearly flawless as possible. ...

Front desk agent

14 months ago

Verified

... The ability to reach guest via whatapp as well as text an email so to have smooth and constant conversations with guests. ...

General Manager - Hotel Operations

14 months ago

Verified

... revenue), and communicate with the hotel through a standardized platform instead of the use of one iPhone. No more ...

Sales

14 months ago

Verified

... Great product to add to your Delphi suite! ...

GM

14 months ago

Verified

... I have only been on site for 3 months and do not currently have any suggestions to improve the platform. ...

Owner

14 months ago

Verified

... Connecting the guest messaging software to Choice Advantage to allow us to recognize Elite Members of ...

Director of Revenue

14 months ago

Verified

... Update the Authoritzation to include check processing would be super helpful since so many segments of business include check payments ...

Assistant Director of Information Technology

14 months ago

Verified

... Canary’s software easily integrated with our technology platforms and provides easy opportunities for additional revenue at the hotel. The reporting tool is well managed and very informative ...

Front desk

14 months ago

Verified

... Allowing us and the guest to keep track of cc authorization easily. Allows guests to select whether or not they'd like just room, tax or incidentals paid on that card ...

Front Desk

14 months ago

Verified

... the ID checks fail. Also it doesn't automatically sync with opera or stay n touch. That would save allot of ti ...

Front Office Manager

14 months ago

Verified

... some point, extensions could be done via the same link. Sending another link can sometimes be confusing and more inconvenient ...

Director of Sales

14 months ago

Verified

... soon. Two-way integration with Opera PMS System. It is IHG that needs to approve Canary the ability to do so. We currently have ...

Guest Service Agent

14 months ago

Verified

... - Syncing mobile check ins. Many time Canary would fail to get Credit Cards to integrate to Hotel systems. Also having an option to notify multiple users of CCAF submitions would be great! ...

Front Office Executive

15 months ago

Verified

... - Allow accompanying profiles to register, not only main guest to speed up the check-in process- interface problems does not sync all guest details ...

Operations

15 months ago

Verified

... If you the software could interact with ASI would be a giant step so we don't have to input the registration by hand. ...

Team Lead

15 months ago

Verified

... You can post directly to POS. All you need to do is input the folio ...

Hotel Manager

15 months ago

Verified

... Pros:-Convenient, interfaced with PMS, platform relatively easy to use, ...

GM

15 months ago

Verified

... It would be great if the program could integrate all functions. For example when a guest purchases a package ...

Rooms Division Manager

15 months ago

Verified

... ID photo enhancements and sound notification. The customer service response is slow. Authomatic guest address, telephone and email adddress auto filled to PMS system. ...

Project Manager

15 months ago

Verified

... I would like to see canary integrate better with our PMS and online booking engine. Having a link to CC authorization or mobile check in on our confirmation letter would be great. ...

AGM

15 months ago

Verified

... It would be nice if you all worked on the connectivity with different systems. It does not connect with Synxis so we ended up having to do everything manually anyways. ...

Director of Revenue Management

15 months ago

Verified

... Would like software to auto sync with arrival reports so team does not have to send daily arrival reports. Would like more flexibility to modify admin access for each user. ...

Revenue/Reservations Manager

15 months ago

Verified

... I am just not avare of) s to be able to fine tune certain offers to certain room types or packages. For example, we have had guests ...

Front Desk Agent

15 months ago

Verified

... I think theres not much that needs to be improved. The only concern i see with our guest is they are worried about taking a picture of their ID. Some feel the app is unsafe and fear using it. ...

Front Office Manager

15 months ago

Verified

... Ability to transfer the information filled in by guest to the PMS. At the moment the information ...

Front Office Manager

15 months ago

Verified

... Up-sell request and advanced request as part of online check-in and also pre-upselling system regarding FB and additional product such as early in or not ...

Resort Manager

15 months ago

Verified

... and the mobile platform was not-user friendly. WRP communicated a lot of data to Canary that Canary couldn't store and use. ...

General Manager

15 months ago

Verified