Humanise.ai (Gem)

Triggers upsell offers automatically at key moments across the guest journey—from booking through post-stay—based on timing and business rules, ensuring hotels consistently monetize high-intent touchpoints without manual outreach.

Delivers offers across multiple communication channels including email, SMS, WhatsApp, and web chat, increasing reach and conversion by meeting guests on their preferred channel.

Surfaces offers during digital check-in, at the front desk, or while on property, capturing high-intent last-minute and in-stay revenue opportunities.

Promotes return visits, upgrades, or offers after checkout, extending revenue generation beyond the active stay lifecycle.

Provides pre-built and customizable upsell offer templates tailored to property type and use case, reducing setup time and helping hotels launch proven, high-performing offers quickly.

Adjusts upgrade pricing based on occupancy, availability, or revenue strategy, maximizing revenue while protecting premium inventory from underpricing.

Displays premium room upgrade options with pricing, visuals, and availability to help hotels monetize unsold inventory and increase ADR.

Enables the sale of add-ons such as breakfast, parking, spa, transfers, and experiences, expanding total revenue per guest beyond room upgrades.

Allows guests to purchase vouchers or prepaid services for future use, unlocking incremental revenue streams outside the current reservation.

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.

Ensures the platform meets SOC 2 Type II standards for data security, access controls, and system monitoring, protecting sensitive guest and payment information. This reduces risk for the property and supports compliance with brand, ownership, and enterprise IT requirements.

Automatically creates and routes tasks to operational systems (e.g., housekeeping, F&B, spa) when add-ons are sold, ensuring services are delivered without manual coordination.

Delivers offers across multiple communication channels including email, SMS, WhatsApp, and web chat, increasing reach and conversion by meeting guests on their preferred channel.

Allows guests to purchase vouchers or prepaid services for future use, unlocking incremental revenue streams outside the current reservation.

Ensures offers are only shown when inventory, rate rules, and business conditions allow, preventing overselling and reducing operational conflicts at check-in.

Updates reservations and posts charges directly to the PMS when offers are accepted, keeping front desk, accounting, and guest records aligned.

Provides front desk and operational teams visibility into what was sold and what needs to be delivered, preventing missed services and improving coordination.

Allows staff to resolve issues such as unavailable upgrades, guest disputes, or failed payments, maintaining operational control when automated workflows break down.

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.

Ensures the platform meets SOC 2 Type II standards for data security, access controls, and system monitoring, protecting sensitive guest and payment information. This reduces risk for the property and supports compliance with brand, ownership, and enterprise IT requirements.

Enables teams to pause or restrict offers during sellouts, VIP stays, or operational disruptions, preventing revenue mistakes and protecting the guest experience.

Tracks conversion rates, revenue by offer type, channel performance, and timing effectiveness, giving immediate visibility into what is working and where to optimize.

Centralizes configuration, reporting, and oversight across multiple properties, enabling consistency and control for hotel groups and management companies.

Automatically tests different pricing, messaging, and timing strategies to optimize conversion rates and improve revenue performance over time.

Direct access to property/group data on offer performance including revenue by guest exposure (booking, pre-arrival, at arrival), by offer type, and by staff member. Properties never have to wait for month-end or QBR meetings; data is immediately available for view or export into local BI tools