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Review of Canary Technologies

6
Guest messaging and check-in in one place — but AI responses can miss the mark
Front Desk Agent from 200 to 499 room Bed & Breakfast & Inns in Greensboro (United States)
Verified
2 days ago
Products Reviewed
Contactless Check-in
Guest Messaging Software
What do you like most?
I like that Canary allows me to message guests, check them in, and I like that it tells us what their Wyndham reward level is if they have it attached to their reservation.
What do you dislike or think could be improved?
What I think could be improved is the fact that the AI will respond with the wrong things sometimes. I do see that there is a way to do digital tips, but it's grayed out on our system. It would be nice if the staff members could be tipped from Canary.
3.0
Average
Ease of Use
4.0/5
Customer Support
3.0/5
ROI
2.0/5
Implementation
2.0/5

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