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Review of GCommerce

10
Outstanding support and responsiveness — but metasearch communication could be faster
Marketing Manager from 200 to 499 room Boutique Hotels in Boston (United States)
Verified
3 days ago
Products Reviewed
Digital Marketing Agencies
Hotel Metasearch Management Software
What do you like most?
I adore our representative, Katie Short. We work with many different agencies and we work at a level that requires attention and responsiveness. Since Katie has taken over our account she has been absolutely above and beyond extraordinary. Her attention to detail, expert knowledge, and responsiveness is impressive and incredibly appreciated.
What do you dislike or think could be improved?
We have had an up and down year for metasearch, and when speaking with the metadesk team we are often provided with opportunities or solutions we wish we had known prior. For example, if an issue is recognized by the team we would hope they would tell our gcommerce rep immediately instead of waiting to be asked specific questions in our meeting with the metadesk team.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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