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Review of Seekda

1
Complicated channel manager with very poor customer service.
Geschäftsführer from 25-49 room Bed & Breakfast & Inns in Valle di Casies (Gsies) (Italy)
Verified
19 days ago
Products Reviewed
Channel Managers
What do you like most?
We've been using Seekda as our channel manager for over 10 years, but we're now seriously considering switching. Their customer service has steadily deteriorated over the past few years. On two separate occasions, I spent over 30 minutes on the phone and over 45 minutes on the other, without getting a response. Once, I was even disconnected. Email inquiries never yield satisfactory answers; instead, we receive inadequate information or are given a few links to try and find the solution ourselves, but even those are often insufficient. I've been exchanging messages with a representative for days now, and I'm getting nowhere, even though it's urgent and the rates for at least one room category aren't being correctly transferred to the interfaces. The channel manager itself has changed significantly and become more complex in recent years, making it difficult to navigate on your own due to the numerous questions and problems that arise. We can no longer recommend Seekda at this time.
What do you dislike or think could be improved?
Customer service urgently needs to be faster, both by phone and email. Furthermore, the information provided needs to be more detailed and specific. In addition, in my opinion, the installment payment transfer is not working correctly.
0.5
Terrible
Ease of Use
2.0/5
Customer Support
1.0/5
ROI
3.0/5
Implementation
3.0/5

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