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Review of The Digital Hotelier

10
A partner that understands how hotels actually work
IT Manager from 200 to 499 room Boutique Hotels in Jeddah (Saudi Arabia)
Verified
7 days ago
Products Reviewed
Hotel Guest Apps
Staff Collaboration Tools
What do you like most?
What I value most about working with The Digital Hotelier is the way they work with us as a hotel team. It does not feel like we are simply using a system and contacting a supplier whenever something comes up. We can actually have a conversation about what we are trying to achieve at Sunset Jeddah, exchange ideas, and work through what makes the most sense for the hotel. Communication is also a big part of the experience for me. When we have a question or need support, the team is approachable and easy to deal with. We know who we are speaking to, and the conversations feel practical rather than overly technical or complicated. That makes a difference when you are dealing with day-to-day hotel operations and need things to move without too much back and forth. I also appreciate that they understand that every hotel works a little differently. Sometimes a standard solution is not necessarily the best solution, and the TDH team is open to discussing different ways of doing things. Overall, I would say the biggest value is the relationship behind the technology. It feels collaborative, personal, and like we are working with people who understand what we are trying to do.
What do you dislike or think could be improved?
So far our experience has been very positive, so there is no major issue that stands out for me. If I had to point to an area for improvement, I would say the main opportunity is to keep developing the platform in ways that make it easier for hotel teams to manage things independently. Hotels are always changing the way they operate, communicate with guests, and manage processes, so it is important that the system keeps evolving. More useful features, small improvements to the user experience, and continued flexibility would add value over time. For me, this is less about fixing something that is not working and more about continuing to improve what is already a good experience. The platform and the team are already supportive, so I would like to see that same level of development and improvement continue as hotel needs change.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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