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Review of Maestro PMS

7
Maestro incorporates both Front Desk and Sales and Catering
Group Sales Manager from 200 to 499 room Bed & Breakfast & Inns in Lake Junaluska (United States)
Verified
2 years ago
Products Reviewed
Property Management Systems
What do you like most?
Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ideal, there are areas that need improvement and it needs to be a bit more user-friendly. Having one system to include all departments and multiple properties. There is an immediate chat feature that can resolve most small ticket items in minutes. Additionally, you can submit enhancement requests and most times these enhancements have been included in the next upgrade for free, although it may take a while...
What do you dislike or think could be improved?
It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars in person would help answer users' questions. Landing pages are great and they respond very fast, however, there is little customization option - we can't add a table or two logos at the same time, it does not pull shoulder dates unless they are part of the block and the Convenor log in is pretty basic - it doesn't give an overall count for total guest rooms/people booked, so clients still have to ask us for a Roster report. When individuals create a reservation, the system does not allow them to enter a second guest's name. Some reports can also be improved - the GRC report needs gridlines, the numbers are too small and it is often confusing which date has how many rooms reserved. The Revenue by Booking report has to have capability to be run by the Conference coordinator, not just the Account manager because these are the Coordinator's incentives. The GRC and the Group Revenue Summary often don't match the revenue and I couldn't figure out why, even after the group traveled. The Group Summary totals do not include the Subgroups Room revenue, Subgroups are actually listed as Front Desk groups under Leisure in the GRC, which is incorrect.
3.5
Average
Ease of Use
3.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A

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