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Review of The Digital Hotelier

10
Smoother guest experience with powerful analytics — but loading and personalization could improve
Cluster General Manager from 200 to 499 room Bed & Breakfast & Inns in Dubai (United Arab Emirates)
Verified
7 days ago
Products Reviewed
Hotel Guest Apps
Staff Collaboration Tools
What do you like most?
The guest-facing app makes the whole experience smoother and more hassle-free, both for guests and hotel teams. The structure and overall build of the platform are brilliant. It is a groundbreaking piece of software for any hotel operator, especially when it comes to the depth of its back end analytics. The recent addition of AI makes it even more powerful, helping operators understand performance, identify opportunities and make better decisions more quickly.
What do you dislike or think could be improved?
Faster loading,although I appreciate this is sometimes beyond the app’s control,and more options to personalise the dashboard would make the experience even better. Smart notifications when an important KPI changes or requires attention would also be helpful, rather than having to check it. Having said that, the Digital Hotelier team is extremely responsive and quick to act on suggestions. I am confident that if you asked me again in a week or two, many of these small hurdles would no longer exist.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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