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Review of Journeytok

10
A very useful tool that really works
GENERAL MANAGER from 25-49 room Resorts in Lloret de Mar (Spain)
Verified
19 days ago
Products Reviewed
Hotel CRM & Email Marketing
What do you like most?
JourneyTok has become a very useful tool for our hotel. It adapts very well to our needs, especially thanks to its integrations with other applications such as our PMS / CRM and Wi-Fi system. One of the things we value most is that the platform is constantly evolving and adding new features. Since we started using JourneyTok, our online reputation has improved significantly, especially thanks to its smart tools that help increase guest satisfaction and improve the ratings and visibility that appear on platforms such as Google Hotels. The system is very well integrated into our daily operations. The chatbot saves us a lot of time by answering the most common questions from guests, which allows our team to focus on more important tasks and provide a more personal service when it is really needed. We also find the internal guest survey system extremely useful. JourneyTok sends a satisfaction survey to guests after their first day at the hotel, allowing us to monitor their experience in real time. This gives us the opportunity to react before check-out if something is not going well, improve the guest experience, and avoid potential negative reviews. Another strong point is the possibility to segment guests and create personalized campaigns, either by email or WhatsApp. This helps us communicate better with our guests before, during and after their stay. Overall, JourneyTok is a very complete and practical platform for hotels that want to improve guest communication, reputation management, automation and direct marketing. It has become an important part of our daily work, i am quite happy with it.
What do you dislike or think could be improved?
One area that could always be improved is the API integration with my PMS (ZAK). However, this is not something that depends exclusively on JourneyTok, as PMS integrations always involve both systems and can be technically complex. One feature I would find very useful would be the possibility to add or import text notes about guests, such as food preferences, special needs, habits or other relevant details. It would be great if the AI could then help use this information to personalize communication and create more human, closer and better-targeted email marketing campaigns.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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