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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of RemoteLock

1
Great product until issues, then no support
Managing Member / Owner from 50-74 room RV Parks & Campgrounds in Buckhannon (United States)
Verified
4 months ago
Products Reviewed
Hotel Keyless Entry Systems
What do you like most?
The ease of use and integration into our reservation software. It allows us to give efficient and secure access to our guests along with to our users (team members, vendor and service providers) with tracking for proper checks and balances.
What do you dislike or think could be improved?
When it works, it is great. When it doesn't, it take many months, literally, to resolve anything. If you have an issue or a warranty, you have to push, beg and plead to get anything accomplished. We have over 28 locks with them and they act as though you don't exist. I can't imagine with their extreme lack of customer service this business can withstand being around for the long haul as they need to do a serious re haul of how their customer service to do so. Feeling taken and stuck with a company that doesn't care about anything but a sale and absolutely no support.
0.5
Terrible
Ease of Use
5.0/5
Customer Support
1.0/5
ROI
3.0/5
Implementation
3.0/5

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