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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of HotelNetSolutions

3
Self-service channel manager with many flaws
General Manager from 100 to 199 room Extended Stay & Serviced Apartments in Munich (Germany)
Verified
5 months ago
Products Reviewed
Channel Managers
What do you like most?
HNS can be set up and operated by a hotelier with even a basic understanding of technology within a short time. Rate mapping isn't always straightforward, but it's explained logically in the manual.
What do you dislike or think could be improved?
Downside 1) Although listed as a channel, Hotelnetsolutions does NOT offer a direct connection to a GDS system. This is absolutely essential, especially when working with larger companies. A second channel manager is then required, which of course incurs additional costs. This results in double the ongoing sales expenses. Downside 2) The contracted telephone support is virtually unreachable. Waiting times of 25 minutes are not uncommon. Downside 3) The support via the ticketing system is also rather slow; avoid urgent problems...
1.5
Terrible
Ease of Use
4.0/5
Customer Support
2.0/5
ROI
2.0/5
Implementation
4.0/5

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