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Review of Maestro PMS

10
Maestro is a great business partner
from 200 to 499 room Luxury Hotels in New York (United States)
Verified
2 years ago
Products Reviewed
Property Management Systems
What do you like most?
We have been using Maestro as our property management system for over 13 years and the customer service has been exceptional. Nowadays it is difficult to find providers who answer your call and able to assist you in real time. Maestro continues to be a great business partner.
What do you dislike or think could be improved?
As with any property management system, the amount of information and data transfer can be overwhelming. Would like to see Maestro implement a point and click solution rather than using the keys. It does take time to navigate the system but the system works and balances well with other POS providers.
5.0
Excellent
Ease of Use
3.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
Charmae M. from Maestro PMS replied
Thank you for taking the time to share your experience with our Hotel PMS Solution. We're thrilled to hear that you've had such a positive experience with Maestro for more than a decade and that our customer service has stood out to you. We truly value the trust you've placed in us as your property management partner. We also appreciate your constructive feedback regarding system navigation. The team is continuously working to enhance the user experience, and your suggestion to implement more point-and-click solutions is something we're actively exploring. We understand that efficient system navigation is crucial, especially when managing extensive data. Your input helps us identify areas where we can further improve. We look forward to continuing to meet and exceed your expectations in the future.

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