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Review of Maestro PMS

5
Maestro comes Highly Recommended
Sales and Marketing Manager from 100 to 199 room Boutique Hotels in St. Lawrence Gap (Caribbean)
Verified
2 years ago
Products Reviewed
Property Management Systems
What do you like most?
We've been working with Maestro for about three years now -We changed from an older PMS that was not cloud based as we got fed up with all the patching - we were concerned about maybe loosing down time due to connectivty but we haven't found that to be a challenge. The absolute best thing about Maestro is the friendly and accessible team and the phenomanal responsive support team - a dream compared to others we have worked with. We needed a system that can handle multi use (ownership / hotel and fractional) we also purchased their Spa and Retail product which works well.
What do you dislike or think could be improved?
Some of the way that Maestro is configured lends itself not to be as flexible as other systems we have a quite a few things on the R&D line - they aslo need to improve the reporting in this day and age it leaves alot to be desired
2.5
Poor
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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