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Review of Dextr AI

10
Like having extra employees who never call in sick
Owner from 25-49 room Motels in Pipe Creek (United States)
Verified
3 days ago
Products Reviewed
Call Center Software
Guest Messaging Software
What do you like most?
Alfred has completely changed how we take care of our guests. Before they arrive, he sends a warm welcome text, our store menu, and their door codes and Wi-Fi passwords, so every guest shows up feeling expected and prepared. At the end of their stay, he sends checkout reminders and asks for a Google review, which has made collecting reviews effortless. Alfred answers common guest questions around the clock, so we’re no longer interrupted all day by the same calls and texts. Guests can also pre-order food and services before they arrive, choose the exact day and time they want them, and pay right in the conversation. That lets us plan our day around real orders instead of guessing. Requests like early check-in or late checkout are just as easy. Guests simply text Alfred and pay right from their phone, with no phone call and no trip to the office. It’s convenient for them, and it brings in extra revenue for us without any added work. One of our favorite features is that we can set Alfred’s tone, so guests feel like they’re texting directly with Gordon or me. The guests in front of us get our full attention, and we still receive every message and can be on our way the moment someone needs something. Guests tell us we’re always on top of things. For a small family-run property, Alfred has made operations smoother, helped us manage our time better, and raised the level of service we can offer.
What do you dislike or think could be improved?
Honestly, we haven’t found anything that needs improving. Every time I think a feature is missing, or I forget that Alfred can already do something, I message the Dextr team and it’s taken care of right away, or they send me a quick reminder of how to do it. The dashboard makes it easy to keep improving Alfred myself. If a guest asks a question Alfred can’t answer yet, I respond in the dashboard and update his information, so the next time someone asks, he handles it on his own. Editing and making changes is simple and can be done whenever it’s convenient for me, without scheduling a call or a meeting. If I get stumped or just want something double-checked, I send a message and get help quickly. Dextr AI is amazing, and it more than earns its cost. It’s like having two or more extra employees who never call in sick and never quit.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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