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Review of SHR Group

10
Fantastic company to work with!
Chief Revenue Officer from 100 to 199 room Branded Hotels in Sioux City (United States)
Verified
2 years ago
Products Reviewed
Booking Engine
Hotel CRM & Email Marketing
What do you like most?
We recently switched to SHR and the customer service has been fantastic. We don't feel like a statistic or a small fish in a big pond. Issues that arise are minimal and are resolved quickly and professionally. SHR treats us like a valued partner and not just a customer.
What do you dislike or think could be improved?
The CRS feels a bit "legacy" at times, but on par with most on the market that I've seen. I wish you could attach mulitple company profiles to a generic negotiated rate code.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Mandy D. from SHR Group replied
Thank you Mark for taking the time to review your experience with SHR Group products and services. I truly enjoy working with you and the Stoney Creek team and look forward to continuing our partnership! Best regards, Mandy Diggle

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