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Review of Benson Software

10
Easy on the eye and quick to navigate
General Manager from 25-49 room Boutique Hotels in Johannesburg (South Africa)
Verified
7 years ago
Products Reviewed
Property Management Systems
What do you like most?
Benson is easy on the eye, and quick to navigate. It caters for the reservations and front desk team to allow maximum Guest information and ensuring ALL the necessary information is captured. The various reports on offer do capture 90% of the necessary information of knowing and understanding your business markets, and how to read the information off MS excel is very easy and user friendly.
What do you dislike or think could be improved?
There are a few areas that could improve such as user ID in terms of who did what applications and tracking the various operators within Benson. Forecasting is missing in terms of allowing accurate forecasting and breakdown reports for future bookings. Colour-coding various booking in terms of reference to VIP's etc. Having said that; Benson does come to the party when reports or changes are required and regular updates are included as they do listen to the client.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.5/5
ROI
N/A
Implementation
3.5/5

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