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Review of SHR Group

10
Excellent Customer Success Manager
Guest Services Manager from 25-49 room Boutique Hotels in Pittsfield (United States)
Verified
2 years ago
Products Reviewed
Booking Engine
Hotel Reservations Software
Hotel CRM & Email Marketing
What do you like most?
The highlight of our SHR experience has been working with our Customer Success Manager, Gilly Capon. He has been a true example of professionalism, kindness, and organization that has made all of the difference in our experience. We have joked among ourselves that if had a representative like Gilly at all of services/vendors, our jobs would be a whole lot easier!
What do you dislike or think could be improved?
Every issue or question we've has been promptly handled by our Customer Success Manager, Gilly Capon, to point where we've had no on-going issues that I can recall.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Guillermo C. from SHR Group replied
Thank you, Cameron for taking the time to review your experience with SHR Group products and services. I really enjoy working with you and the team at Hotel on North and look forward to continuing this partnership. Best regards, Gilly Capon

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