What do you like most?
I like that Canary helps us achieve added revenue with upsells and is easy to use for our guests. It is efficient and increases guest satisfaction by offering mobile check-ins. As a bonus, staff in all of our departments are eligible for digital tipping. Guests can either choose to tip an entire department (which I would distribute monthly divided among the staff) or they can tip individual staff members whom they can identify by either their name or the picture that is uploaded by the staff member. I would also highly recommend adding the credit card authorization add-on. It is secure and super user-friendly and provides an organized, centralized area for staff members to retrieve credit card authorization forms. I would recommend Canary to all hotels.
What do you dislike or think could be improved?
Sometimes AI answers guests when I actually wish that it would not. Maybe there is a setting I can adjust to customize it more. I like that AI answers basic questions but sometimes I feel the staff could give a more personal response to questions that feel less robotic.