Canary Digital Authorizations
4.8 (1108 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
April, Denis, Brendon + 50 more experts recommend Canary Technologies
Read RecommendationsCanary Digital Authorizations
Ranked 1 (out of 15) in Cyber Security & Fraud Prevention
2024 Winner
Hotel Software
Hoteliers voted Canary Technologies as the #1 Cyber Security & Fraud Prevention provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldEliminate fraud and chargebacks at your property with the world's top rated credit card authorization solution.
96% recommended by 1325 hotels
Four Seasons, Ace Hotel, Hilton & 1322 others
What is Canary Technologies?
Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
Canary Digital Authorizations is a powerful platform designed to enhance the security of guest payment methods in the hospitality industry and reduce chargebacks. It operates with a user-friendly interface that allows hotel staff to easily navigate and implement its features. The software offers robust cybersecurity and fraud prevention measures, ensuring PCI compliance and safeguarding sensitive data. It also includes real-time monitoring and quick alerts to minimize the risk of fraudulent transactions. Ideal for hotels looking to improve guest experiences, Canary Digital Authorizations integrates seamlessly with other Canary Technologies offerings such as contactless check-in, digital tipping, and upselling opportunities, making it a versatile addition to any hotel’s operations.
Capabilities
Unique Guest Links
Unique Guest Links
Send each guest a unique link that lets them enter their credit card information through a secure online form.
Automatic Notifications
Automatic Notifications
Your team gets an email notification when an authorization request is complete.
Easily Track Authorizations
Easily Track Authorizations
Canary’s web dashboard shows details of each authorization, making it a breeze to track credit card authorizations over time.
PCI Compliant Credit Card Storage
PCI Compliant Credit Card Storage
Most hotel operators don’t even realize that paper credit card forms violate PCI requirements, which are mandated by the credit card companies to keep customer information secure. Non-compliance penalties start at $5,000 and can be as high as $500,000. Canary’s secure digital solution handles PCI compliance for you, so you never have to worry about it again.
Easily Generate Contracts
Easily Generate Contracts
Create entirely new contracts in Canary. Stored templates make generating similar contracts a breeze.
Features
Security
4/5 features
Compliance
4/5 features
Data Management
4/5 features
Available Add-ons & Modules
Canary Sales
Hotel Sales Software
Canary Digital Contracts and Authorizations makes it easy to sign group business and collect payments. Reduce your sales cycles from days to minutes.
Canary Event Sales
Event Management Software
Canary Digital Contracts and Authorizations makes it easy to sign group business and collect payments. Reduce your sales cycles from days to minutes.
Canary Contracts
RFPs & Proposal Management Software
Canary Digital Contracts and Authorizations makes it easy to sign group business and collect payments. Reduce your sales cycles from days to minutes.
Canary Technologies Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Canary Digital Authorizations is the #1 most trending product in the Cyber Security & Fraud Prevention category (out of 15) and the #1 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCanary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Canary Technologies as the #1 Cyber Security & Fraud Prevention provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Canary Technologies Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Canary Technologies Case Studies
How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping
Fenwick Island (United States of America)
How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary
Bend (United States of America)
How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary
Fenwick Island (United States of America)
How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes
Banff (Canada)
How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary
Seattle (United States of America)
How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay
Accord (United States of America)
How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property
Boston (United States of America)
How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations
Capri (Italy)
How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary
Saskatoon (Canada)
How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating
Kihei (United States of America)
How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary
(United Kingdom)
How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary
Whistler (Canada)
How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping
Hyannis (United States of America)
How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary
Anaheim (United States of America)
How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution
Eagar (United States of America)
How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary
San Clemente (United States of America)
How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time
Seattle (United States of America)
Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience
Seattle (United States of America)
How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary
Seattle (United States of America)
How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue
London (United Kingdom)
How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies
Las Vegas (United States of America)
How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program
Litchfield Park (United States of America)
How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant
Whitehorse (Canada)
How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary
Greensboro (United States of America)
Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In
Los Angeles (United States of America)
How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency
Monastir (Tunisia)
How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary
Richmond (United States of America)
References
"We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features."
Bailey O’Neil
Front Desk Manager @
The Coeur d'Alene Resort
"Canary does the work for you when it comes to any extra revenues. Whether it’s upsells, early check-in’s, late-checkout’s, etc. by streamlining the communication between the guest and property."
Ryan McGhee
General Manager @
Fifty Hotel & Suites by Affinia
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities."
Vaughn Davis
General Manager @
Dream Hollywood
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities"
Vaughn Davis
General Manager @
Dream Hollywood
"Canary helps us compete in this high-tech environment by getting of the antiquated paper auth forms."
Lacey Lamm
General Manager @
Cambria hotel & suites Minneapolis Maple Grove
"Contactless Check-In paid for itself quickly through the offering of upsells and amenities"
Vaughn Davis
General Manager @
Dream Hollywood
"It’s the Canary link that convinced Amex we were good with charging the guest the $14K!!! Canary is future-thinking and brings data-centric insights into our portfolio like never before."
Sue Russ DePascale
Vice President of Finance @
Pinnacle Management
Featured Customers
Popularity by Segment
Size
21 | X-Small (1-9 room)
45 | Small (10-24 room)
352 | Medium (25-74 room)
909 | Large (75-199 room)
598 | X-Large (200+ room)
Country
1418 | United States of America
229 | Canada
34 | Mexico
31 | United Kingdom
29 | Australia
16 | Bahamas
16 | Singapore
13 | Italy
10 | Jordan
7 | India
6 | Turks and Caicos Islands
6 | Malaysia
6 | United Arab Emirates
5 | Puerto Rico
4 | Barbados
4 | France
4 | Colombia
3 | Kenya
3 | Greece
3 | Brazil
3 | Hungary
3 | Bahrain
3 | French Polynesia
3 | Japan
3 | Costa Rica
3 | Ireland
3 | Hong Kong
3 | Spain
3 | Qatar
3 | Egypt
2 | Portugal
2 | Guatemala
2 | Austria
2 | Netherlands Antilles
2 | Cayman Islands
2 | Czech Republic
2 | China
2 | Maldives
2 | Antigua and Barbuda
1 | Oman
1 | Saudi Arabia
1 | Tunisia
1 | Russian Federation
1 | Malawi
1 | Bulgaria
1 | Germany
1 | Burkina Faso
1 | Panama
Type
917 | Branded Hotels
841 | Luxury Hotels
756 | Boutiques
683 | Bed & Breakfast & Inns
635 | Resorts
480 | Airport/Conference Hotels
454 | City Center Hotels
450 | Limited Service & Budget Hotels
168 | Extended Stay & Serviced Apartments
146 | Hostels
91 | Motels
61 | Casinos
43 | Vacation Rentals & Villas
40 | RV Parks & Campgrounds
Region
1681 | North America
69 | Europe
42 | Asia Pacific
37 | Central America
32 | Oceania
24 | Middle East
13 | South America
6 | Africa
Category
1108 | Cyber Security & Fraud Prevention
769 | Contactless Check-in
538 | Guest Messaging Software
400 | Upselling Software
218 | Digital Tipping Solutions
More Products by Canary Technologies
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like using Canary Technologies for its robust cybersecurity and fraud prevention measures, which significantly enhance the security of guest payment methods and reduce chargebacks. The platform's user-friendly interface allows for easy navigation and implementation. Real-time monitoring and quick alerts further minimize the risk of fraudulent transactions. Moreover, features like contactless check-in, digital tipping, and upselling opportunities enhance the guest experience and boost hotel revenue. However, some reviews suggest improvements in customer support options, issues with international credit cards, and better integrations with PMS systems.
AI-generated from the text of customer reviews
Looking for specific info?
10
Best Digital Credit Card Authorization
Front Desk Agent from 100 to 199 room Bed & Breakfast & Inn in Greenville (United States of America)
Verified
7 days ago
Canary has totally simplified the whole Credit Card Authorization form process. At the last hotel I worked at we were still using paper authorization forms which can be a little tricky when it comes to composing. And is definitely not the safest form of getting or keeping these forms. Canary gives us a safe and secure way to organize these...
United States of America
United States of America
Front Desk Agent
Large Hotel
10
Great System
Front Desk Agent from 75-99 room Bed & Breakfast & Inn in Great Neck (United States of America)
Verified
25 days ago
Easy to use and very effective. For credit card authorizations I get an email to inform me when a guest has submitted the final credit card information.
United States of America
United States of America
Front Desk Agent
Large Hotel
10
Great partner platform
Training & Project Manager from 100 to 199 room Resort in Saint Augustine Beach (United States of America)
Verified
25 days ago
The Canary team is exceptional! Every team member I have worked with is knowledgeable, prompt, and kind. The platform itself is user friendly, easily trained, and has allowed our teams to provide our guests with easy & quick opportunities to communicate with us, provide kudos/digital tipping to our team members, and securely send authorizat...
United States of America
United States of America
Training & Project Manager
Large Hotel
10
Great platform to simplify processes
Sales coordinator from 200 to 499 room Luxury Hotel in Cancun (Mexico)
Verified
26 days ago
It is a very user friendly platform that allows the user to reduce time and pass important information with a very friendly access and use and easy to understand and operate.
Mexico
Mexico
Sales coordinator
X-Large Hotel
10
Great
Director of Front Office from 25-49 room Luxury Hotel in New York City (United States of America)
Verified
26 days ago
Easy and fast authorization forms. Save and Secure with optional ID control and Bank Statement approval. Great to have via email and phone.
United States of America
United States of America
Director of Front Office
Medium Hotel
10
Easy Credit Card Authorization
Catering Services Coordinator from 200 to 499 room Boutique in Louisville (United States of America)
Verified
26 days ago
Love not having a paper with someone's credit card information on it plus the added security of fraud protection. Easy to use. No problems at all!
United States of America
United States of America
Catering Services Coordinator
X-Large Hotel
10
Quick and Easy
Sales Coordinator from 100 to 199 room Bed & Breakfast & Inn in West Hollywood (United States of America)
Verified
26 days ago
I've worked with Canary at different hotels for over 5 years at this point. It's always been very straightforward, easy to use, quick, and secure. Love the interface - has everything you need. The platform itself is also very dependable, I don't think I've ever had an issue accessing the site or been affected by site outages or maintenance.
United States of America
United States of America
Sales Coordinator
Large Hotel
10
Easy, fast, and efficient
Catering and Conference Services Manager from 25-49 room Bed & Breakfast & Inn in Paradise Valley (United States of America)
Verified
26 days ago
Using Canary is quick and easy, and helps you stay organized by keeping all of your information safe and pc compliant!
United States of America
United States of America
Catering and Conference Services Manager
Medium Hotel
10
Great experience
RDORM from 100 to 199 room Boutique in West Hollywood (United States of America)
Verified
26 days ago
Good system with a lot of capabilities, have not used the full potential but really easy to use and user friendly, reliable system.
United States of America
United States of America
RDORM
Large Hotel
10
Fast and efficient
Assistant Front Office Manager from 75-99 room Bed & Breakfast & Inn in Miami Beach (United States of America)
Verified
28 days ago
It solves having to print authorization form or even scan them to send them to clients. Also its very easy to use.
United States of America
United States of America
Assistant Front Office Manager
Large Hotel
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