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Review of Life House

10
GM Dashboard Review/Rythm Review
General Manager from 25-49 room Bed & Breakfast & Inns in Detroit (United States)
Verified
3 years ago
Products Reviewed
Hotel Management Companies
Revenue Management Systems
What do you like most?
Every day I receive a small snapshot of all things financial for the month called the GM Dashboard. It shows our forecast vs. the budget and even gives tips on how to reach the pre-approved budget if anything is off track. This really assists me in seeing exactly how much I am spending on each expense and being able to adjust accordingly. This allows us to save time as every dollar we spend in Airbase, correlates directly to the GM Dashboard. We can then adjust our operations or tailor our expenses and controllables, to ensure we achieve the desired hotel profitability for each month. We also have an extremely handy tool called the "Sales Calculator" which allows you the ability to generate a Sales Contract within minutes. Once you plug in the dates that the guest or group is requesting, the spreadsheet shows you our exact availability on those dates, by pulling from our reservations software (MEWS). It then generates a summary of room charges as well as generates a template that creates the contract. This has allowed me the ability to respond to multiple group or event inquiries and actually generate tentative contracts, without the need for convoluted software, or help from our corporate team. Lastly we use a program called Revinate that compiles all of our guest reviews from all various sites, and places them in one location. This allows me the ability to respond to my reviews from Booking.com, Expedia, Google, TripAdvisor, etc. It also allows me to create templates so my AGM can respond also, using similar verbiage that is pre-approved.
What do you dislike or think could be improved?
I believe an opportunity for improvement would be including a Capex section within the budget (on the GM Dashboard) for items, repairs, etc. that may exceed the amount(s) of the pre-approved budget. I also would like quarterly reviews of the yearly budget to ensure all the numbers still make sense and are attainable. Also while I love the Rhythm app and think that it is very user-friendly, I wish there was more functionality at the property level. For example if a person is booking and/or paying for multiple rooms, I cannot include that same email for all bookings. I have to reach out to Central Support to have them manually send a copy of the confirmation.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
N/A
Implementation
4.0/5

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