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Review of Dextr AI

10
24/7 reservation calls handled cleanly, with event inquiries still needing staff
Director of Strategy from 25-49 room Boutique Hotels in Fredericksburg (United States)
Verified
3 days ago
Products Reviewed
Call Center Software
What do you like most?
The feature that has made the clearest operational difference for us is door code retrieval. We run contactless properties and our access codes change daily, so an after-hours arrival who could not get in used to mean pulling up a laptop, locating the reservation, identifying the room, and finding the correct code for that specific date. Danny now verifies the reservation on the call and provides the right code directly. This was a pain point we raised with Dextr, and they addressed it. Voice quality is the other standout. The first time our team called in, the natural cadence was genuinely surprising, and guests have not treated it as an automated line. Our first end-to-end phone reservation processed cleanly from booking through checkout with no intervention required. At Contigo Ranch, Danny handles standard reservation calls around the clock while routing wedding and event inquiries take a message and relay to our team for human follow-up. The other big thing is the customer support - we've worked with many different vendors over the years and the Dextr team is so easy to reach and they address questions or needs very quickly. Their customer service truly sets them apart from any tech system we use across the various properties we manage.
What do you dislike or think could be improved?
No automated response is going to be perfect in every case, and accuracy depends on how nuanced the question is. Because we are a multifaceted property serving weddings and events, as well as direct bookings for lodging guests and group block bookings, we have a ton of different phone calls come in from guests and clients. We have deliberately kept event and wedding inquiries out of scope, since those require a personalized response and a second set of eyes. Danny takes a message on those and a staff member returns the call. This was a deliberate scope decision for us rather than a limitation of the product. We like that we’ve been able to personalize the experience for our needs.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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