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Review of HotelSync

10
Satisfied guest team of Imperium Subotica Hotel
Direktor i vlasnik hotela Other in Subotica (Serbia)
Verified
9 months ago
Products Reviewed
Property Management Systems
Booking Engine
What do you like most?
Technical support is available at all times, which was primary and most important to us. Also, monitoring laws and regulations and legal obligations during invoicing and activities related to the obligations of caterers both to the state and to each city individually. Constant upgrading of the system respecting laws, regulations and client needs (constant surveying our satisfaction with the program, whether we want anything to change and adapting the program to our needs and wishes, not just surveying and you respond and explain and everything stays there. NO. They really adapt the program and make changes in accordance with what is written, which really means a lot because experiences are different). The program meets the entire client's need. Really helpful and kind staff ready to listen and help and that means a lot to us. Constant education and access to instructions. What I like most is the feeling of relaxation because I can really trust the program. They broke all my prejudices and distrust that it is impossible for something to work so well and accurately. Their understanding that not all of us are familiar with computer systems, especially our employees, who are of various kinds and the majority of downtimes occur precisely due to human error, they are also ready to recognize the problem and solve it. As a manager and someone who personally uses the program, I can absolutely praise the reporting method, employee control, sales, earnings... A special advantage is the ideal solution of the OTA mobile application where I really have the opportunity to relax because I can monitor everything from anywhere. and that is really the case. I travel a lot both in the country and abroad, and once I had a problem with booking.com where I was unable to access them and get in touch with them and in the end I contacted OTI, they helped me solve the problem and saved me the costs of roaming and calling the bookin.com company. So from me personally and also from my colleagues every recommendation.
What do you dislike or think could be improved?
We are really satisfied, the program has everything we need to meet our needs and really more than we thought we needed. It gives me pleasure when I hear the experiences of other caterers and I realize for the hundredth time how much I was not wrong in my choice and how important a good program really is. When other caterers talk about their problems, I realize that I am not familiar with some of these situations because I have never encountered such a problem with the OTA SYNC solution. Many of our friends (caterers) are looking for a way to switch to you (they are bound by contractual obligations and the like). If I had to say something, maybe the marketing should be stepped up. I absolutely do not think that it is not good, but that we should continue to invest even more and more intensively in it because in this way, maybe old users of some other solutions will decide to switch to you.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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