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Review of Amadeus

10
HotSOS dramatically improved response times to guest issues
General Manager
Verified
9 years ago
Products Reviewed
Staff Collaboration Tools
What do you like most?
Overall I'm really happy with HotSOS. For someone new considering it there are 3 key benefits that we've seen that make it a really worthwhile investment and helpful tool for us: 1) Quicker communication - reduced response time to guest issues. 2) Transparency - easy to get snapshots of what is happening at any given moment. 3) Ease of reporting - enter on phone, attach pictures of issue, real time feedback."
What do you dislike or think could be improved?
The implementation process was quite drawn out. Scheduling support and training was also somewhat painful.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
4.0/5

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