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Review of Journeytok

10
A CRM that makes a difference in everyday life
Deputy Manager from 200 to 499 room Boutique Hotels in Port d'Alcudia (Balearic Islands)
Verified
16 days ago
Products Reviewed
Hotel CRM & Email Marketing
What do you like most?
We were used to working with several disconnected systems and couldn't trust the data we had: contradictory and duplicate records, and a database that made decision-making difficult. With Journeytok, the integration with our PMS worked perfectly from the start, and in just a few months, we went from a chaotic database to thousands of clean, usable profiles, with our repeat customers identified. We can now launch campaigns segmented by very specific attributes, something that was simply impossible before. For a resort of our size, having guest communication run automatically during peak season is a significant improvement. And when any questions arise, the response is quick and personal; it's clear they know the industry and are there when needed.
What do you dislike or think could be improved?
I'd say the platform has more potential than we're currently utilizing. We'd like to have regular training sessions with the team to identify which features we could further develop.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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