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Review of Journeytok

10
The best technical support we've ever had!
Responsable de Marketing from 200 to 499 room Boutique Hotels in Banos de Panticosa (Spain)
Verified
6 days ago
Products Reviewed
Hotel CRM & Email Marketing
What do you like most?
We've been working with JourneyTok for several months now, and the experience has been very positive. The platform has allowed us to get to know our guests better and support them throughout their entire trip, from booking to check-out. Thanks to online check-in, we've streamlined our reception processes, and communication via WhatsApp has significantly reduced the volume of calls, improving both team efficiency and the guest experience. Furthermore, the JourneyTok team is supporting us throughout the implementation process, adapting the tool to our needs and facilitating new integrations and automations that continue to add value to our daily operations. More than just a technology provider, we've found a team that understands our needs and works with us to continue improving the guest experience and the efficiency of our processes. Without a doubt, this is a highly recommended solution for any establishment looking to evolve its guest communication and optimize its operations.
What do you dislike or think could be improved?
I think the tools they currently have are very powerful; the only thing they could improve is the ability to perform actions in the PMS from within the tool.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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