How Easyway helped Dialoog Banyuwangi hotel reduce operational costs and need less manpower for day-to-day operations.

GUEST EXPERIENCE

The Dialoog Banyuwangi case describes an innovative and easy way of supporting guests from all over the world at any time and any language.

Why it matters: The study is important to demonstrate how Easyway platform can assist and facilitate hotels that have a large volume of questions or requests, having it as a bottleneck.

Having guest requests unseen, unheard, or otherwise slipping through the cracks is the shortcut to poor reviews, fewer repeat engagements, and unhappy guests - the holy trinity of bad results. This ongoing bottleneck situation necessitated a change in the hotel’s processes to track and log all guest needs and respond to them in a real-time environment that delivers quick, correct, valuable information while the staff is handling the day-to-day needs of the property.

Top 3 Core Objectives: The main objective of the research was to help to create a better experience for their guest's.

Fix the biggest bottleneck: Fix the biggest bottleneck in Dialoog Banyuwangi hotel
Facilitate dialogue: Facilitate dialogue between guests and staff
Increase guest satisfaction: Increase and enhance guest satisfaction and experience

Innovators Mentioned

Dialoog Banyuwangi Hotel

Easyway

Rachel Teoh

Dialoog Banyuwangi Hotel Sales & Digital Marketing, Director

Dialoog Banyuwangi Hotel

"Thanks to the personalized guest journey experience, we see a massive increase in incremental sales, high conversion rates in online check-in, and most importantly - our guests love it!"

Rachel Teoh

Dialoog Banyuwangi Hotel Sales & Digital Marketing, Director

👍 Dialoog Banyuwangi Hotel Sales & Digital Marketing, Director Rachel Teoh said that We see a massive increase in incremental sales, high conversion rates.:

"Thanks to the personalized guest journey experience, we see a massive increase in incremental sales, high conversion rates in online check-in, and most importantly - our guests love it!"

⚖️ The selection process: During their research process, Rachel Teoh evaluated Easyway's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Easyway was the best fit solution:

Dialoog Banyuwangi Hotel Sales & Digital Marketing, Director Rachel Teoh said, about their decision: "Easy way have showned us they have what it takes to assume and case, and they were right, they helped us to deliver the kind of high-end service we stake our reputation on and reduce the workload on our front-office personnel"

📈 The results: The results of the case were exceptional. Easyway helped to minimize one of the biggest problems at Dialoog Banyuwangi hotel and stil managed to give them extra revenue.

Reduction in working hours and given the hotel staff that extra time to work on other important tasks.
Reduced operational costs and less manpower to run the day-to-day tasks of the front desk
Message-driven engagement that rapidly responds to their every inquiry, up-to-the-second information on all of its amenities in a contactless manner that respects guests’ privacy and prioritizes their comfort