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GUEST EXPERIENCE
How Easyway helped Dialoog Banyuwangi hotel reduce operational costs and need less manpower for day-to-day operations.
Having guest requests unseen, unheard, or otherwise slipping through the cracks is the shortcut to poor reviews, fewer repeat engagements, and unhappy guests - the holy trinity of bad results. This ongoing bottleneck situation necessitated a change in the hotel’s processes to track and log all guest needs and respond to them in a real-time environment that delivers quick, correct, valuable information while the staff is handling the day-to-day needs of the property.
Fix the biggest bottleneck: Fix the biggest bottleneck in Dialoog Banyuwangi hotel
Facilitate dialogue: Facilitate dialogue between guests and staff
Increase guest satisfaction: Increase and enhance guest satisfaction and experience
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