Why it matters:
By optimizing easyway’s platform for their in-room dining service, the hotel was able to increase its overall income by more than 200%. Guest experiences greatly improved and the usage of paper menus, which they continued offering as an alternative option, decreased significantly.
The easyway account manager suggested integrating the restaurant menu along with beautiful photos and descriptions of each dish into the easyway guest portal. This visual display and electronic selection option made it far simpler for guests to recognize and select what they wanted for each meal. Staff could simply update the menu as needed to reflect daily, or even hourly changes and guests could easily submit their meal requests instantaneously. Easyway’s interface also allowed guests to ask questions about the menu and alert the restaurant staff of food allergies or special request