GUEST EXPERIENCE

How Grand Hotel des sablettes Plage was able to increase its overall income by more than 200%.

Verified case study Hotel Tech Report has reached out to hoteliers at Grand Hotel des Sablettes Plage by Hilton to verify this case study.
Case study header image
During the pandemic, the hotel wanted to offer their guests the opportunity to continue enjoying their amazing food from the comfort of their rooms, so together with Easyway, was decided extending their platform to include in-room dining logistics.
Why it matters: By optimizing easyway’s platform for their in-room dining service, the hotel was able to increase its overall income by more than 200%. Guest experiences greatly improved and the usage of paper menus, which they continued offering as an alternative option, decreased significantly.
  • The easyway account manager suggested integrating the restaurant menu along with beautiful photos and descriptions of each dish into the easyway guest portal. This visual display and electronic selection option made it far simpler for guests to recognize and select what they wanted for each meal. Staff could simply update the menu as needed to reflect daily, or even hourly changes and guests could easily submit their meal requests instantaneously. Easyway’s interface also allowed guests to ask questions about the menu and alert the restaurant staff of food allergies or special request

Top 3 Core Objectives: The main objectives with these case was helping the hotel to increse sales, improve guests experiences and making sure that the Grand Hotel des Sablettes Plage wouldn't be in a difficult situation with their income during the pandemic and in any other inconvinience.
  • Increased it's incremental sales: Help the hotel to increase it's incremental sales with their restaurants services.

  • Safety in any situation: Assures that any unexpected event that limits in-person contact arises, can't affect Grand Hotel des Sablettes Plage.

  • Improve guest experiences: Improve guest experiences by making it easier, safe and more comfortable.

Easyway

Digital guest communication

Innovators Mentioned

Grand Hotel des Sablettes Plage by Hilton
Easyway
AS
Akos Szucs
Hotel Tech Report reached out to Akos Szucs who verified this case study.

Director of Hotel Operations

Grand Hotel des Sablettes Plage by Hilton

"It is such an agile platform. Overall, we are extremely happy with the service and will continue to use easyway at our hotels for years to come"

Akos Szucs

Director of Hotel Operations

👍 Director of Hotel Operations Akos Szucs said that We are extremely happy with the service:
  • "It is such an agile platform. Overall, we are extremely happy with the service and will continue to use easyway at our hotels for years to come"

⚖️ The selection process: During their research process, Akos Szucs evaluated Easyway's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Easyway was the best fit solution:
  • Director of Hotel Operations Akos Szucs said, about their decision: "The success team at easyway is amazing. Our easyway Account Manager is always optimizing our platform, making sure we are using it to its fullest capabilities, and they are always willing to assist at any time, even on short notice"

📈 The results: Making this change quickly and keeping it in place going forward, the hotel has increased its incremental sales and achieved high guest satisfaction scores throughout the pandemic that other hotels have not even come close to approaching.
  • The hotel was able to increase its overall income by more than 200%.

  • Guest experiences greatly improved and the usage of paper menus, which they continued offering as an alternative option, decreased significantly - always a plus in our green-conscious world.

  • The system gives the hotel remarkable flexibility to cater to its guests.

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