Why it matters:
This study is important to show that with Easyway your hotel can provide support at any time for their guests without needing to pay additional staff or even to worry about getting workers that speaks different languages.
When Hiisi Homes & Hotels first opened, they relied on email for all guest communication post-booking, so guests were only hearing back from Hiisi one or two days after sending in a query. Also since many of their guests were expats and business travelers, they were searching for a way to communicate and overcome language barriers to provide excellent customer support and that's how Easyway comes in.
The company made it a 24/7 support for Hiisi guests in any language with no front desk or additional staff aside from maintenance.