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GUEST EXPERIENCE
Provide 24/7 support for Hiisi guests in any language with no front desk or additional staff.
When Hiisi Homes & Hotels first opened, they relied on email for all guest communication post-booking, so guests were only hearing back from Hiisi one or two days after sending in a query. Also since many of their guests were expats and business travelers, they were searching for a way to communicate and overcome language barriers to provide excellent customer support and that's how Easyway comes in. The company made it a 24/7 support for Hiisi guests in any language with no front desk or additional staff aside from maintenance.
Full Translation Messages: Using easyway's 2-way translation to write guests in their native language instantly.
Support 24/7: Guests will be abble to reach out at any time through Whatsapp and get a prompt response.