Creating a memorable experience for every guest.

GUEST EXPERIENCE

Ink Hotel found a way to create memorable experiences for everyone who pays a visit. By using a web-based platform offering personalized products and services, INK Hotel drives incremental revenue and provides instant support 24/7.

Why it matters: The case study matters because it shows Easyway's platform can make sure that any hotel that choose to work with it, will stand out from competition.

Over the next five years, Tel Aviv plans to open 5,000 new hotel rooms, making the competition steeper than ever. When visitors have endless options in the center of the city, accepting the status quo simply won’t cut it. Easyway platform is a new way to increase hotels incremental revenue from those who did stay and ensure their experience was so unforgettable, they’d choose INK for their next visit.

Top 3 Core Objectives: Help Hotel INK to stand out from all of their competitions on Tel Aviv

24/7 support: Giving 24/7 support for guests and possible guests.
Personalized Guest Portal: Having a personalized Guest Portal by onboarding where each guest browses their own selection of services and products, which can be ordered through the portal and delivered right to their room.
Easier Guest Journey: Making the guest journey (check in and check out) easier and faster for their clients.

Innovators Mentioned

INK Hotel

Easyway

Din Binness

Assistant General Manager

INK Hotel

"Easyway has an incredible platform that makes our clients journey easier and more comfortable, helping us to stand out in the market, beside increasing are revenue that is also amazing."

Din Binness

Assistant General Manager

👍 Assistant General Manager Din Binness said that Incredible platform that makes our clients journey easier and more comfortable.:

"Easyway has an incredible platform that makes our clients journey easier and more comfortable, helping us to stand out in the market, beside increasing are revenue that is also amazing."

⚖️ The selection process: During their research process, Din Binness evaluated Easyway's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Easyway was the best fit solution:

Assistant General Manager Din Binness said, about their decision: "Easyway shown us proactivity, good communication and professionalism."

📈 The results: Instant support 24/7 with the help of AI assistance, incremental revenue and better understanding of guests needs helping the hotel build a customer loyalty.

Incremental revenue with the upselling products and services on the platform
Made the guests so comfortable on their journey that they keep coming back to stay with INK hotel
Optimizing based on customer needs so that way INK hotel can better understand their guests and anticipate needs in advance, creating an even more personalized experience that builds customer loyalty