Why it matters:
The case it's important because shows that Easyway's platform is a important tool to provide a higher level of personalised service and attention, increasing their customer loyalty and gaining extra revenue
The system is fully customised to reflect the language and style of the hotel’s brand and thanks to easyway's AI assistant and translation capabilities, staff can set up automated responses to commonly asked questions. Through two-way text dialogue, the hotel reception and reservation teams are able to respond and communicate with guests in real-time, providing a highly personalised service.
Also with Easyway's help they can implement goal-based marketing strategies and deliver personalised services and interactions.