Why it matters:
In this case study, we were able to give Nova hotel an innovative way to communicate with guests, resulting in happier guests, better reviews, and more frequent bookings.
The more you push the envelope of technology, the more your guests want that trend to be a constant. While most guests do not share their concerns during their stays, they do so later in reviews on various travel websites. It was imperative that the Nova Hotel improve communication with its guests and create a better guest experience by ensuring that if their guests had any issues, the staff would be there to assist right away.