By utilizing Easyway, Nova hotel was able to reduce their time sink, improve efficiency, and streamline their processes

GUEST EXPERIENCE

The Easyway platform helped Nova Hotel change all communication methods with their guests for a better, more innovative and efficient system.

Why it matters: In this case study, we were able to give Nova hotel an innovative way to communicate with guests, resulting in happier guests, better reviews, and more frequent bookings.

The more you push the envelope of technology, the more your guests want that trend to be a constant. While most guests do not share their concerns during their stays, they do so later in reviews on various travel websites. It was imperative that the Nova Hotel improve communication with its guests and create a better guest experience by ensuring that if their guests had any issues, the staff would be there to assist right away.

Top 3 Core Objectives: The case aims to reach out to guests during their stay, check their pulse, and give them a platform to get their needs and requests filled in an efficient way.

Supply all guests needs: Being able to supply all guests needs in the most efficient way
Contact guests more: Both hotel staff and guests will be able to contact guests more easily
Great experience for guests: Ensure that Nova hotel guests have a great experience.

Innovators Mentioned

Nova Hotel

Easyway

Mnatsakan Mikayelyan

General Manager

Nova Hotel

"Using Easyway has been great for our business. It continues to prove its efficiency and value to our operations."

Mnatsakan Mikayelyan

General Manager

👍 General Manager Mnatsakan Mikayelyan said that It has boosted our revenue, staff efficiency and guest satisfaction:

"Using Easyway has been great for our business. It continues to prove its efficiency and value to our operations."

⚖️ The selection process: During their research process, Mnatsakan Mikayelyan evaluated Easyway's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Easyway was the best fit solution:

General Manager Mnatsakan Mikayelyan said, about their decision: "The personal-touch impact Easyway has on our customers is invaluable."

📈 The results: Nova Hotel can now reach out to guests during their stay, check their pulse, and give them a platform to get their needs and requests filled without it feeling like spam in the form of frequent emails.

Guests are getting what they want, when they want without having to leave their rooms or pick up a phone.
Reduction in the amount of emails the hotel sent and a faster response time on both sides.
With Easyway, Nova Hotel customers were happier, reviews were better, and bookings increased.