Case Study

How Easyway helped Olive Hotel improve upselling, guest journey and guest engagement.

Easyway · December 15, 2022

How Easyway helps Olive hotels maximize their limited manpower without compromising the level of service provided to guests. Easyway allows the chain's various hotel to improve all of their operational bottlenecks in a simple, easy and fast way

Why it matters: Easyway's platform can be leveraged to provide solutions to many operational paint points across the guest journey experience.

Easyway platform made all the communication easier, showed all upselling oportunities to guests and presented all the benefits to be part of their loyalty program

Top 3 Core Objectives: Provide a solution to operational bottlenecks stemming from staffing issues and making sure the guests still receive the top level of service

Boost sales and revenue: increase upselling opportunities and boost revenue across the board
Promote Loyalty program: Promote the chain's loyalty program to all guests to encourage returning guests
Improve guest messaging: Help to improve communication between the staff and guests

"Thanks to Easyway, our upselling revenue has grown substantially."

Moran Langer

Sales Manager

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👍 Sales Manager Moran Langer said that Easyway is a great upselling tool.:

"Thanks to Easyway, our upselling revenue has grown substantially."

⚖️ The selection process: During their research process, Moran Langer evaluated Easyway's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Easyway was the best fit solution:

Sales Manager Moran Langer said, about their decision: "Easyway platform is the most innovative guest relationship tool on the market."

📈 The results: Easyway enables limited staff to still cover all bases and provide guests with the best, personalized experience.

By using Easyway's guest portal and messaging, guests are directed to all upselling opportunities the hotel has to offer even before they arrive.
Easyway's guest journey messages open a direct channel of communication between hotel and guest, which served as a convenient platform to promote the chain's loyalty program.
With all contact between guests and hotel being channeled through Easyway's platform, engagement is high and communication is faster and more efficient