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OPERATIONS

Meiser Hotels uses Mews to power and innovate their 6th-generation business

Verified case study Hotel Tech Report has reached out to hoteliers at Meiser Hotels to verify this case study.
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This German hotel group, known for their forward-thinking approach to hospitality, sees huge operational gains and time savings thanks to Mews.
Why it matters: Meiser Hotels is a sixth-generation family business with four Mews-powered properties across Germany. The group also runs several restaurants, event venues and a spa, catering to a mix of business and urban clientele. Their team prioritizes innovation and is committed to exceeding modern guest expectations.

  • In their pursuit of guest-centric technology, Meiser Hotels recognized Mews as a key partner, especially for its cloud-based functionality and innovative features. As of early 2024, the group completed their transition to Mews, realizing substantial time savings and operational efficiency. The move has helped them focus on what they do best: delivering remarkable guest experiences.

Top 3 Core Objectives: “I quickly saw the potential in Mews as the fastest-developing PMS on the market. Mews is setting a new bar for outstanding hospitality technology.” Marlon Meiser, CTO

  • Integrated operations with MewsPOS: The PMS and POS are two of the most essential tech systems in any property’s toolkit. With a strong focus on gastronomy, Meiser Hotels were eager to see how smoothly integrating these two systems could elevate their daily operations.

  • Payment efficiency, zero chargebacks: Previously, staff had to manually reconcile all card payments after every shift.

  • Simpler IT management: For the IT team at Meiser Hotels, Mews has been transformative. Previously, they spent extensive time troubleshooting and maintaining the PMS.

Mews

The complete cloud hospitality platform

4.6 660 REVIEWS

Innovators Mentioned

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Marlon Meiser
Hotel Tech Report reached out to Marlon Meiser who verified this case study.

CTO

Meiser Hotels

"The integrated payment system saves us so much time, and Mews offers excellent interface openness. The cloud-based POS is also a game-changer for networking our restaurant and hotel operations."

Marlon Meiser

CTO

👍 CTO Marlon Meiser said that “The integrated payment system saves us so much time, and Mews offers excellent interface openness. The cloud-based POS is also a game-changer for networking our restaurant and hotel operations.”:

  • "The integrated payment system saves us so much time, and Mews offers excellent interface openness. The cloud-based POS is also a game-changer for networking our restaurant and hotel operations."

⚖️ The selection process: During their research process, Marlon Meiser evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

  • CTO Marlon Meiser said, about their decision: "“This is the first year in a decade that our Head of IT can take a vacation without worrying about the system. Mews has made a huge difference, allowing us to spend time on proactive improvements.”"

📈 The results: Implementing Mews POS has transformed guest interactions in Meiser Design Hotel’s restaurant and streamlined numerous processes. Restaurant charges are now automatically added to guests' room bills. Implementing Mews Payments across hotel and restaurant operations has created major time savings by automating everyday tasks. With Mews, the IT team is free to focus on advancing technology instead of troubleshooting.

  • One platform that brings together ePOS, digital ordering, inventory management and payments €10,000 in tips over six months, boosting employee morale and guest satisfaction

  • 2 hours saved daily per property through automated payment reconciliation Zero chargebacks since adopting Mews

  • PMS maintenance time has decreased by 80%

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