How Watergate Bay Hotel Moved from Reactive to Proactive Maintenance with Snapfix and skentel

Watergate Bay Hotel connected skentel’s 24/7 building monitoring to Snapfix. Faults in hot water and plant systems now become assigned tasks the moment they happen, so the team can fix them before guests notice.

Their pricing tool was free to use. The Lauderdale chose Pricepoint anyway.

The Lauderdale Boutique Hotel & Suites is a 17-room hotel in Fort Lauderdale with no front desk, a part-time manager and guests who mostly book within a week of arrival. Its owners had a pricing tool that was free to use. They pay for Pricepoint instead, and general partner Noel Poler credits it with a 12% RevPAR lift while occupancy held at 80%.

How Crowne Plaza Newcastle Captures New Revenue and Scales Guest Communication With Canary

Crowne Plaza Newcastle, a 251-room full-service hotel in Newcastle upon Tyne, uses Canary to move guest communication to SMS and WhatsApp, promote its restaurant, gin bar and spa to the right guests, and generate over £20,000 in new upsell revenue.

Village Hotels lifts booking conversion to 40% across 34 hotels

Village Hotels, a UK-based group with 33 properties, transformed its revenue and forecasting capabilities with IDeaS G3 RMS and RevPlan. What once took weeks now takes hours, thanks to automation, integration, and scenario planning. The result: smarter decisions, faster execution, and long-term strategic gains.

Eklo Hotels and Apaleo: growing with the group

Eklo Hotels moved all ten properties to Apaleo, automating reservation handling, group bookings and daily reporting. The result: at least 738 hours saved in a single month, with more time for teams to focus on guests.

Guestnet Introduces an AI Agent That Works Alongside Hotel Teams

Built on years of direct integrations, the Guestnet AI Agent doesn't just retrieve information – it completes real transactions in every system connected to Guestnet

Smart Host Secures Growth Financing from Riverside Acceleration Capital and Kicks Off Its Next Expansion Phase

The DACH hotel CRM teams up with RAC to expand its platform, build out its guest data ecosystem and take first steps into further European markets.

How Salzburger Hof Leogang Generated €61,715 From a Single Campaign to 232 Guests

Salzburger Hof Leogang, a family-run 4-star superior hotel in the Austrian Alps, replaced two disconnected newsletter tools with Smart Host CRM. Since then, its average open rate has tripled and one campaign to just 232 guests generated €61,715 in revenue.

Moov Hotels transforms distribution and revenue management with significant growth through SiteMinder’s platform

Moov Hotels is a Portuguese group created to meet the demand for affordable, sustainable hotels, with corporate travellers at the heart of its business. Its properties are located in major urban centres including Porto, Lisbon and Évora, offering convenient access to key business and leisure destinations. The group’s appeal lies in its balance of simplicity, comfort, personality and price. Guests can expect modern, welcoming environments, convenient locations and a consistent experience at a fair rate.

Hotel Cidnay simplifies distribution and operations with SiteMinder’s platform

Hotel Cidnay is a family-owned, independent hotel in Santo Tirso, Northern Portugal. Established in 1995, the hotel has 66 rooms and 2 suites, as well as the Unisco Restaurant, Cidnay Bar Lounge & Terrace and an Executive Center for meetings, conferences, corporate events and celebrations. Its location between Porto, Braga and Guimarães enables Hotel Cidnay to welcome a broad range of guests, including corporate travellers, leisure guests, families, groups and event participants.

Ormond Group achieves operational efficiency and direct booking growth across its portfolio with help from SiteMinder’s platform

Ormond Group operates multiple boutique and lifestyle properties across Malaysia, including The Chow Kit. As a growing hospitality group, Ormond has built its reputation on delivering distinctive guest experiences while maintaining the highest standards of operational efficiency and service quality. Each property in the portfolio reflects the group’s commitment to blending local character with modern hospitality excellence. We spoke with the team at Ormond Group and Azri Roslan, Senior Manager of Revenue Management, about how SiteMinder’s platform has supported their multi-property operations.

Italian hotel tech company Blastness accelerates international expansion with launch of BlastnessPay

Thanks to Adyen's technological strength and capacity for innovation, combined with Blastness's expertise in hospitality, BlastnessPay has been created: an integrated digital infrastructure designed to improve the efficiency, security and optimisation of hotel revenues

How YHA Australia Turned Guest Feedback Into Operational and Capital Decisions Across 18 Properties

YHA Australia uses the TrustYou Customer Experience Platform (CXP) to run a single reputation program across its national hostel network, moving from fragmented, platform-by-platform monitoring to a single, trend-aware view that informs everything from daily review responses to multi-year capital investment.

Ernest, Lighthouse's AI teammate for hotel commercial teams, is now generally available

After four months of live customer deployments, Ernest gives hotels the first enterprise-grade AI built specifically for hospitality, not adapted from a generic model

The Bank Hotel Istanbul Brings Its 1867 Bank Building Into Modern Hospitality with SuitePad

The Bank Hotel Istanbul, a 61-room Design Hotels by Marriott member in an 1867 bank building, put SuitePad in every room in May 2026. In four months, guests averaged 5:21 per session, skipped 251 housekeeping nights saving €2,008, and 90% rated their stay as happy.

TrustYou Replaces the Dashboard With a Conversation

Ask TrustYou is live today on every TrustYou hotel plan. Anyone on the team, from the front desk to the CEO, can now ask their guest data anything in plain language and get an analyst's answer with evidence and the next step.