3RPMS vs. Counter:
Which Is Right for You?

The Decision

Choosing between 3RPMS by 3RPMS and Counter by Counter hinges on your hotel’s specific needs, operational complexity, and guest management scale. Both systems aim to streamline property management, but they serve markedly different hotel types and feature sets. 3RPMS offers a comprehensive, all-in-one cloud platform with extensive automation and integrations, while Counter provides a straightforward, mobile-friendly PMS designed specifically for hostels. Which system aligns better with your hotel’s operational demands?

Both products solve core property management challenges—booking, guest communication, and operational oversight—but their approaches diverge. 3RPMS emphasizes automation, compliance, and detailed reporting, ideal for mid-sized to large hotels seeking a unified platform. Counter’s focus on simplicity, affordability, and mobile management makes it attractive for small hostels and boutique properties. Are you ready to prioritize depth of features or ease of use?

Is 3RPMS or Counter Better for Hotels?

3RPMS is better suited for hotels that value automation, detailed oversight, and integrations with complex operations—think larger properties or those with multiple revenue streams. Its extensive feature set (20 unique features) supports online check-in/out, digital registration, and real-time reporting, making it ideal for properties aiming to modernize and reduce manual tasks.

Counter, on the other hand, is optimized for hostels and small accommodations that prioritize ease of management and affordability. Its mobile-friendly interface, simplicity, and focus on core management tasks appeal to hostel owners and small operators who want an intuitive system without the complexity of larger PMS solutions.

While 3RPMS provides a robust, all-in-one solution, Counter offers a lightweight, quick-to-implement system. Do you need a full-scale automation platform or a straightforward management tool? That decision defines your choice.

3RPMS vs Counter: Which Should Your Hotel Choose?

If your hotel needs a deeply integrated management system with automation, compliance, and extensive reporting, go with 3RPMS. It’s a solid choice for mid-sized hotels or chains that require centralized oversight, multi-channel connectivity, and automated workflows like online check-in, guest communication, and task management.

Counter is the better pick if your property is a hostel or small hotel that values simplicity and mobility. It’s suitable for operators managing few rooms, focusing on quick check-ins, automatic payments, and easy platform navigation—especially if you need to manage your property from anywhere via mobile.

For larger hotels with complex operations, 3RPMS’s 20 unique features and integrations make it the clear choice. Conversely, if you run a hostel or boutique property with limited staff and a focus on ease of use, Counter will serve your needs more efficiently.

Is 3RPMS or Counter Easier to Use?

3RPMS’s interface has a rating of 0/5, reflecting a lack of recent reviews and limited data, indicating potential usability challenges or a less user-friendly experience. Its onboarding process, based on reviews, appears less well-rated and may require more training, especially for staff unfamiliar with complex PMS features. Support availability and responsiveness are unverified, raising concerns about ease of getting help when needed.

Counter scores highly across all ease-of-use metrics, with a 4.6/5 rating and a 4.7/5 onboarding score. Its interface is described as “clean,” “intuitive,” and accessible on mobile browsers, making staff onboarding quick and straightforward. The system’s simplicity reduces the learning curve, and support staff are praised for responsiveness and professionalism.

Edge: Counter.

Which Has Better Features: 3RPMS or Counter?

3RPMS offers 20 features exclusive to its platform, including online registration, digital check-in/out, real-time status updates, task management, automated reminders, integrated payment terminals, and rate management. These features support automation, compliance, and detailed oversight, suitable for hotels with complex operational needs.

Counter’s features include a channel manager, booking engine, automated night audit, POS integration, and multi-currency support—totaling 7 core features, with some overlap. While it covers essential hostel management tasks, it lacks the advanced automation, reporting, and compliance features found in 3RPMS.

The edge goes to 3RPMS for its broader, deeper feature set designed for comprehensive property management, compared to Counter’s streamlined focus on core tasks.

Which Has Better Customer Support: 3RPMS or Counter?

Counter’s support and onboarding ratings are near perfect at 4.96/5 and 4.7/5, respectively. Users frequently praise their responsiveness, with comments like “support team is very helpful and quick to respond,” and “support staff are professional and attentive.” Some users noted slower support in certain time zones but overall find the service excellent.

3RPMS lacks recent review data, with zero score and limited feedback available. This absence suggests less recent or fewer customer support reviews, making it difficult to assess support quality confidently.

Edge: Counter.

Which Has More Integrations: 3RPMS or Counter?

3RPMS boasts 12 verified partners, including major industry players like SiteMinder, Stripe, and Gastronovi. It uniquely offers integrations with Viato, RoomPriceGenie, and Hotel-Spider, among others, providing broader connectivity options.

Counter has 7 verified integrations, including Stripe, Goki, and WuBook, with common partners like SiteMinder. Though it supports essential integrations such as online payments and channel management, its overall partner count is lower.

Edge: 3RPMS.

Which Do Hoteliers Rate Higher: 3RPMS or Counter?

Counter’s reviews, totaling 54 and recent, give it a high overall rating of 4.73/5, with many users praising its ease of use, quick support, and automation features. Notable quotes include “best option for hostels,” and “very intuitive and helpful support team,” reflecting strong satisfaction.

3RPMS has no reviews or ratings, indicating a lack of recent validation or user feedback. The absence of ratings suggests it may not be actively used or tested in recent times, weakening its social proof.

Edge: Counter.

How Much Do 3RPMS and Counter Cost?

3RPMS charges a flat $300 monthly fee, with no freemium, trial, or implementation costs noted. Its pricing appears straightforward, aimed at providing a comprehensive suite for a fixed rate.

Counter does not publicly list a price, but mentions no trial or freemium options, implying a custom or variable pricing model. Its free-to-use approach suggests a lower barrier for small hostels but may involve additional costs for premium features or integrations.

While 3RPMS offers transparent pricing, Counter’s cost structure remains unclear, potentially impacting decision-making depending on your budget.

What Type of Hotel Should Use 3RPMS?

• Hotels that need extensive automation, compliance, and detailed reporting.
• Properties managing multiple revenue streams, requiring real-time oversight.
• Hotels looking to reduce paperwork and manual tasks.
• Teams seeking a centralized platform with integrations to industry partners.
• Hotels that can invest in a system with a higher learning curve for long-term operational gains.

Not ideal if you operate a small hostel or boutique property with minimal staff, as the system may be overly complex.

What Type of Hotel Should Use Counter?

• Hostels and small accommodations with low staff numbers.
• Properties prioritizing mobility and quick training.
• Managers seeking an easy-to-use system accessible from anywhere.
• Businesses looking for a free or low-cost management solution.
• Hostels that primarily need reservation management, check-in/out, and basic automation.

Not ideal if your property requires advanced automation, compliance, or detailed reporting features.

The Bottom Line for Hotels

3RPMS by 3RPMS offers a comprehensive, automation-heavy PMS tailored for mid-sized and larger hotels needing full oversight and integrations. Its feature diversity and partner network make it suitable for hotels aiming to streamline complex operations and reduce manual work.

Counter by Counter provides a simplified, mobile-friendly PMS perfect for hostels and small hotels that prioritize ease of use, quick onboarding, and essential management features. It’s ideal if your focus is on operational simplicity and guest experience without the need for extensive automation.

If your hotel is a larger property with complex needs, 3RPMS’s broad feature set and integrations make it the better choice. For small hostels or boutique hotels seeking straightforward management, Counter’s intuitive interface and responsive support are more aligned with your needs.

Choosing the right system depends on your operational scope, staff capacity, and growth plans—consider which attributes matter most for your property’s success.