Acomos vs. Counter:
Which Is Right for You?

The Decision

Choosing between Acomos and Counter essentially hinges on what your hotel needs most: comprehensive management features or streamlined simplicity for hostels. Acomos offers a broad set of tools designed to cater to larger or more complex properties, whereas Counter emphasizes ease of use, automation, and affordability for hostels. Both systems aim to simplify operations, but they diverge significantly in scope, usability, and target market.

While Acomos has a larger global presence, more features, and more extensive integrations, Counter boasts a higher overall user rating, more recent reviews, and a faster-growing customer base. Which of these strengths aligns better with your hotel's current priorities?

Is Acomos or Counter Better for Hotels?

Acomos and Counter both serve as property management systems but cater to different hotel types and operational sizes. Acomos attempts to address the needs of diverse property segments, including airport/conference hotels, boutique inns, and larger independent hotels, offering tools like revenue management, guest CRM, and integrated payment solutions. Counter, on the other hand, is tailored specifically for hostels, focusing on ease of use, automation, and mobile management, making it ideal for small, fast-paced properties.

The data shows Acomos has only 5 reviews, with no recent activity, and a low 3.1/5 overall rating, indicating limited current customer feedback or ongoing development. Conversely, Counter has 54 reviews, all recent, with a high 4.73/5 rating, demonstrating active user engagement and satisfaction. Given the more recent reviews and higher ratings, Counter’s current user experience appears more reliable.

Hoteliers need to evaluate whether they require a full-featured PMS with advanced modules or a straightforward platform that minimizes training and maximizes automation. Are you looking for a system that scales with your property or one optimized for quick adoption and daily efficiency?

Counter vs Acomos: Which Should Your Hotel Choose?

If your hotel manages a hostel, boutique inn, or small independent property, Counter is the better choice. Its streamlined interface, mobile accessibility, automated functions, and positive recent reviews make it ideal for properties prioritizing guest experience and operational simplicity. Many users highlight Counter’s ease of use, quick onboarding, and responsive support, which is critical for fast-paced or resource-constrained teams.

If your hotel is larger, needs revenue management, guest CRM, or integrated EPoS, Acomos may be more suitable despite its limited recent feedback. Acomos's extensive feature set—covering more specialized needs—appeals to properties with complex operations or those looking to centralize management across multiple departments.

For properties focused on speed, ease, and guest experience, Counter is the safer pick. For hotels with more complex operational requirements and the resources to implement a broader system, Acomos could provide long-term value.

Is Acomos or Counter Easier to Use?

Counter scores significantly higher for ease of use, with a 4.6/5 rating, compared to Acomos’s 3.5/5. User reviews consistently praise Counter’s intuitive, mobile-friendly interface, and quick onboarding, with many mentioning how new staff can learn the system rapidly. Support responsiveness is also a key strength, with users citing fast and friendly assistance.

Acomos’s lower onboarding score of 2.63/5 reflects its more complex interface, which may require more time and training to adopt. Its older reviews mention a learning curve, and recent feedback indicates limited customer support activity.

Edge: Counter.

Which Has Better Features: Acomos or Counter?

Acomos offers 16 shared features with Counter, but also includes 9 unique modules such as revenue management, guest CRM, EPoS, gift vouchers, and native email marketing—features not present in Counter. It also integrates with fewer platforms (two verified partners) but provides more specialized tools for large or multi-department hotels.

Counter provides 16 shared features and 3 exclusive features, notably a mobile app, multi-lingual support, and centralized user management. Its automation capabilities—contactless check-in, automatic payments—are prominent advantages, especially for hostels or small hotels.

Given the feature count, Acomos's additional modules may be overkill for smaller properties, while Counter’s automation and mobile features directly enhance operational efficiency in fast-paced hostel environments.

Edge: Acomos, for its broader, more in-depth feature set.

Which Has Better Customer Support: Acomos or Counter?

Counter’s customer support scores a near-perfect 4.96/5, with reviews emphasizing quick, helpful responses from Evelyn and Max. Many users appreciate the responsiveness, especially in urgent situations, and the ongoing improvements driven by customer feedback.

Acomos’s support score of 3.3/5 indicates a more inconsistent experience. Recent reviews criticize limited responsiveness and slow issue resolution, which could hamper daily operations. The older reviews suggest the support was better previously but has declined recently.

Edge: Counter.

Which Has More Integrations: Acomos or Counter?

Counter surpasses Acomos with 7 verified integrations, including popular platforms like Stripe, Goki, Cloudbeds, and WuBook, along with the shared partner SiteMinder. Its broader integration ecosystem facilitates connecting with industry-standard tools, simplifying operations.

Acomos only integrates with two verified partners, one of which is SiteMinder, limiting connectivity options. For a hotel seeking extensive platform integration, Counter’s network offers more flexibility.

Edge: Counter.

Which Do Hoteliers Rate Higher: Acomos or Counter?

Recent reviews reveal Counter’s higher sentiment, with a 4.75/5 rating from 52 reviews, mainly from hostel properties. Hoteliers praise its ease of use, automation, and support.

Acomos’s reviews are limited, with an overall rating of 3.1/5 based on 5 reviews, only some of which are recent or positive. Its older reviews indicate satisfaction among long-term users but no recent activity to reflect current performance.

Therefore, Counter’s higher and more recent ratings demonstrate greater customer satisfaction today.

Edge: Counter.

How Much Do Acomos and Counter Cost?

Pricing details for Acomos are not publicly available, but it does not offer a freemium plan or transparent monthly rates, suggesting a custom or enterprise-level pricing model. Acomos’s implementation and ongoing support costs are likely covered within a higher-tier plan, suitable for larger hotels.

Counter is also free to start with, with no implementation or monthly fees disclosed. Its pricing model appears straightforward, making it accessible for small hostels and independent hotels without large budgets.

For strict budget considerations, Counter’s transparency and free entry point offer a clear advantage; for larger operations, Acomos’s custom pricing may reflect its broader feature set.

What Type of Hotel Should Use Acomos?

• Hotels that need a comprehensive management platform covering reservations, guest relations, revenue, and integrated payment solutions.
• Properties with complex operations across multiple departments or locations.
• Hotels aiming to improve online visibility via listings on StayBooked, Google Hotels, and SiteMinder.
• Larger boutique or independent hotels seeking a scalable system with advanced modules.
• Hotels with resources for onboarding and ongoing training.

Not ideal if your hotel is small, needs quick setup, or prioritizes affordability over specialized features.

What Type of Hotel Should Use Counter?

• Hostels, budget hotels, or small independent properties seeking an easy-to-use PMS.
• Teams that value automation, mobile management, and contactless check-in/out.
• Properties with a high turnover rate or limited staff resources.
• Hotels prioritizing guest experience through quick onboarding and efficient operations.
• Businesses that want a free system with room for future upgrades via integrations.

Not ideal if your hotel requires extensive revenue management, CRM, or multi-department capabilities.

The Bottom Line for Hotels

Acomos is a broad, feature-rich property management system tailored for larger or more complex hotels. Its strength lies in its extensive modules and integrations, but its limited recent customer feedback and support concerns suggest it may not match current market expectations.

Counter excels in simplicity, automation, and rapid support, making it a compelling choice for hostels and small hotels that prioritize operational ease and guest experience. Its high recent ratings and active user community indicate a system that adapts quickly to user needs.

If your hotel values a comprehensive platform capable of scaling with your operations, Acomos remains a viable choice—though its limited recent activity warrants caution. For quick deployment, ease of use, and ongoing support, Counter is the more reliable option today.

In conclusion, if your priority is a flexible, user-friendly PMS with active support and recent positive feedback, Counter is the clear winner. If you operate a larger or more complex property and need an in-depth management system, Acomos could meet your long-term needs, provided you’re prepared for a potentially steeper learning curve.

Note: All observations are based on the latest reviews and available data. Hotel managers should consider their specific operational needs and budget before making a decision.