Adyen vs. Sertifi by Flywire (Payments):
Which Is Right for You?

The Decision

Choosing the right payment processing solution is crucial for your hotel’s operations, guest experience, and bottom line. Both Adyen and Sertifi by Flywire aim to streamline payments, but they differ significantly in scope, usability, and market presence.

Adyen offers a comprehensive, global payments platform with extensive features and integrations, while Sertifi specializes in simplified, secure payment and document management tailored for hospitality. Which one aligns better with your hotel’s needs?

Is Adyen or Sertifi by Flywire Better for Hotels?

Adyen is a broad-based payments platform that serves large enterprises and supports online, mobile, and in-store transactions across many regions. Sertifi by Flywire, however, targets hospitality specifically, focusing on speed, security, and ease of use for capturing deposits and managing agreements.

Adyen’s extensive feature set includes contactless payments, multiple local and global payment methods, installment plans, and dynamic currency conversion, making it suitable for hotels with international guests and complex payment needs. Sertifi, with its emphasis on quick, PCI-compliant transactions and integrated eSignatures, appeals to hotels prioritizing operational efficiency and streamlined workflows.

While Adyen boasts a wide array of features and a global reach, Sertifi’s recent review data—more recent reviews and higher overall ratings—make it the stronger choice for hotels seeking practical, user-friendly payment solutions. Are you seeking a broad payments infrastructure or a hospitality-centric platform?

Adyen vs Sertifi by Flywire: Which Should Your Hotel Choose?

If your hotel needs a global, multi-channel payment system capable of handling diverse payment methods, and you have the resources to manage a more complex platform, Adyen is the ideal choice. It’s well-suited for larger hotels or chains with international operations that require extensive integrations and multiple payment options.

On the other hand, if your hotel values ease of use, quick deployment, and integrated document signing alongside payment processing, Sertifi by Flywire is the better fit. Its recent user reviews highlight its simplicity in capturing deposits and managing agreements, particularly beneficial for smaller hotels, boutique properties, and those seeking operational efficiencies.

Given the current data, Sertifi’s higher recent review count and overall rating make it the more reliable option for hotels prioritizing ease, support, and quick setup.

Is Adyen or Sertifi by Flywire Easier to Use?

Adyen’s user interface has a low review score of 0/5, with no recent reviews, indicating limited recent user feedback and potentially challenging usability. Its onboarding process is not well documented, and hotel staff may find the extensive features overwhelming without dedicated support.

In contrast, Sertifi by Flywire scores 4.78/5 for ease of use, with recent reviews praising its intuitive interface, straightforward payment flow, and simple document management. Hotels report onboarding is smooth, and staff quickly adapt to the platform. Sertifi’s design aligns with hotel teams seeking minimal training and rapid deployment.

Edge: Sertifi by Flywire.

Which Has Better Features: Adyen or Sertifi by Flywire?

Adyen offers 16 features exclusive to its platform, including contactless payments, Apple Pay, Google Pay, PayPal, installment plans, and dynamic currency conversion—all valuable for high-volume, international hotels. These features allow for comprehensive, multi-channel payment handling.

Sertifi provides 7 unique features, mainly focusing on secure payment processing, eSignature management, and integration with platforms like Salesforce and Opera. Its strength lies in streamlining agreements alongside payments, with capabilities to quickly capture deposits and reduce administrative tasks.

Considering feature count and specialization, Adyen’s broader suite makes it better for complex, multi-channel payment needs, but Sertifi’s targeted features are more practical for hotel operations.

Edge: Adyen.

Which Has Better Customer Support: Adyen or Sertifi by Flywire?

Adyen’s support rating is 0/5, with no recent reviews, indicating a lack of recent user feedback and possible support challenges. Its global scale may complicate timely support, especially for smaller hotels.

Sertifi by Flywire scores 4.59/5 and recent reviews describe quick, responsive support teams that resolve issues efficiently. Customers appreciate the ease of reaching support and the proactive onboarding assistance, which enhances user confidence.

Edge: Sertifi by Flywire.

Which Has More Integrations: Adyen or Sertifi by Flywire?

Adyen boasts 46 verified partners, including industry giants like Oracle Hospitality, Infor, and others, allowing seamless integration with a wide range of hotel management and POS systems. This makes it suitable for hotels with complex tech stacks needing unified payment workflows.

Sertifi has only 7 verified partners, including Salesforce and Opera, but these integrations are highly relevant to hospitality workflows, especially for quick deposit collection and agreement management. Its limited but targeted integrations streamline hotel operations.

For broader, more varied integrations, Adyen takes the lead; for hospitality-specific workflows, Sertifi’s integrations are more directly applicable.

Edge: Adyen.

Which Do Hoteliers Rate Higher: Adyen or Sertifi by Flywire?

Adyen’s rating is 0/5, with no recent reviews, making it impossible to assess user satisfaction. Its lack of recent feedback suggests limited hotel-specific support or usability confirmation.

Sertifi by Flywire has a 4.78/5 rating from 129 reviews, with recent feedback emphasizing ease of use, security, and support quality. Hotels across segments, including luxury and branded properties, consistently recommend Sertifi for its simplicity and reliability.

Given the recent review volume and high ratings, Sertifi is clearly favored by hotel users currently.

Edge: Sertifi by Flywire.

How Much Do Adyen and Sertifi by Flywire Cost?

Adyen does not publicly list pricing but operates on a custom quote basis, typically suited for large-scale, high-volume users. Its lack of transparency makes budgeting unpredictable for smaller hotels.

Sertifi charges a straightforward $100 monthly fee, with no mention of additional per-transaction costs. This predictable pricing model simplifies budgeting for hotels of all sizes.

For transparency and predictable costs, Sertifi offers a clear advantage.

Edge: Sertifi by Flywire.

What Type of Hotel Should Use Adyen?

• Hotels with high transaction volumes across multiple channels (online, in-store, mobile).
• Large hotel chains or resorts with complex payment needs and global operations.
• Hotels requiring extensive payment options, including contactless, installment plans, and currency conversion.
• Businesses looking for a single infrastructure to handle all payment types and integrations.

Not ideal if your hotel:

• Seeks a simple, straightforward payment platform.
• Operates in a limited geographic area with fewer international guests.
• Prefers transparent, predictable pricing.

What Type of Hotel Should Use Sertifi by Flywire?

• Hotels prioritizing quick, secure deposits and agreement management.
• Boutique, independent, or branded hotels needing easy onboarding.
• Hotels seeking to reduce administrative burden with integrated workflows.
• Properties that value strong support and user-friendly interfaces.

Not ideal if your hotel:

• Requires extensive global payment methods or multi-channel infrastructure.
• Needs highly customizable or advanced payment features.
• Has complex, multi-location payment processing needs beyond deposit capture.

The Bottom Line for Hotels: Adyen or Sertifi by Flywire?

Adyen provides a comprehensive, scalable payments platform suited for large, global hotels with complex needs, offering extensive features and integrations. However, its usability and recent review data are limited, and costs are not transparent.

Sertifi by Flywire is a targeted, user-friendly solution that excels at simplifying deposits, agreements, and secure payments for hotels of all sizes. Its recent reviews and high ratings reflect strong hotel satisfaction, with clear, predictable pricing.

If your hotel needs a broad, multi-channel payment system, and you have the resources to support a complex platform, Adyen may be suitable. But for most hotels seeking a reliable, easy-to-use payment solution with quick deployment and strong support, Sertifi by Flywire stands out as the smarter choice.