AeroGuest Journey vs. Crave Mobile Platform:
Which Is Right for You?

The Decision

Choosing between AeroGuest Journey by AeroGuest and Crave Mobile Platform by Crave Interactive hinges on your hotel’s specific needs for guest engagement and operational automation. Both solutions aim to enhance guest experiences, but they approach this with different features, integrations, and usability models. Understanding their core strengths and limitations helps determine which best fits your property.

AeroGuest is designed to streamline hotel operations via deep PMS integration and offer comprehensive automation, while Crave focuses on engaging guests through in-venue ordering and mobile access. Which aligns better with your hotel’s priorities?

Is AeroGuest or Crave Better for Hotels?

Both AeroGuest and Crave serve as guest apps but solve distinct hotel challenges. AeroGuest emphasizes automating check-in/out, PMS integration, and digital keys, reducing front desk workload and printing costs, thus fitting hotels seeking operational efficiency. Crave prioritizes guest engagement through in-venue ordering, QR codes, and service automation, making it ideal for properties wanting to boost food and beverage sales.

While AeroGuest boasts a 0/5 rating in the source, indicating limited review data, it has a high NPS score of 9.44/5 and more recent reviews. Crave, with 48 reviews and a 4.75/5 overall, provides more recent feedback showing strong user satisfaction. Do you value robust recent reviews and proven large-scale use?

AeroGuest vs Crave: Which Should Your Hotel Choose?

If your hotel needs a full guest journey automation, especially with PMS integration, mobile check-in, and digital keys, AeroGuest is the clear choice. It’s best for hotels aiming to reduce front desk workload, streamline operations, and offer personalized pre-arrival interactions.

Conversely, if your focus is on increasing F&B sales, offering in-venue ordering, and engaging guests throughout their stay with mobile services, Crave is more suitable. Its strong reputation among properties that prioritize guest interaction and food service makes it preferable for hotels with active F&B outlets.

For boutique or city-center hotels looking for operational automation, AeroGuest’s extensive features and integrations make it appealing. For resorts, inns, or hotels emphasizing on-site guest services and food, Crave’s engaging interface and ordering capabilities fit better.

Edge: Crave Interactive.

Is AeroGuest or Crave Easier to Use?

AeroGuest scores slightly higher in ease of use, with a 4.78/5 rating compared to Crave’s 4.61/5. Its onboarding process and user interface receive consistent praise for simplicity, supporting staff adoption and guest usability. AeroGuest’s intuitive dashboards and straightforward guest flow are regularly highlighted in reviews.

Crave’s user interface is also highly rated, praised for being customizable and friendly, but some feedback notes it could benefit from a more modern design and easier menu management. Crave’s hardware durability and back-end complexity can sometimes hinder ease of use.

Edge: AeroGuest.

Which Has Better Features: AeroGuest or Crave?

AeroGuest offers a broad set of 20 unique features, including mobile check-in, PMS integration, self-service check-ins/out, digital room keys, guest segmentation, and loyalty integrations. Its ability to handle pre-arrival upselling, device independence, and in-app re-booking makes it a versatile operational tool.

Crave provides 5 exclusive features, notably QR codes, in-venue and multi-menu ordering, POS integration, and tipping. Its strengths lie in guest interaction points, especially food and beverage ordering and seamless in-venue service.

While AeroGuest’s extensive feature set caters to operational needs, Crave’s specialized offerings excel in guest engagement and F&B services. Which feature suite aligns better with your hotel’s goals?

Edge: AeroGuest.

Which Has Better Customer Support: AeroGuest or Crave?

AeroGuest’s customer support scores an impressive 4.89/5, with reviews emphasizing the approachable, innovative team committed to continuous improvement. Users mention quick support responses and a proactive attitude, enhancing the onboarding and ongoing experience.

Crave’s customer support is equally strong, rated 4.79/5, with reviews praising quick, helpful responses and dedicated support teams. Some feedback indicates that the back-end system could be modernized, but overall, support remains highly regarded.

Edge: AeroGuest.

Which Has More Integrations: AeroGuest or Crave?

AeroGuest boasts 26 verified integration partners, including major players like Oracle Hospitality, Infor, and Stayntouch, supporting extensive hotel system connectivity. Integration with property management, payment, and hardware vendors underscores its operational versatility.

Crave offers 17 verified partners, including notable brands such as Allice, Amadeus, and Kipsu, with strong ties to F&B and guest communication systems. Shared partners like Oracle and Infor highlight some common ground.

AeroGuest’s broader and more diverse integration network positions it as the more flexible choice for multi-system hotels.

Edge: AeroGuest.

Which Do Hoteliers Rate Higher: AeroGuest or Crave?

Crave boasts a higher overall rating of 4.75/5 based on 48 reviews, with recent feedback affirming its ease of use, helpful support, and feature-rich platform. It is favored across luxury, boutique, and branded hotels, with a strong focus on F&B and guest engagement.

AeroGuest’s review count is minimal (9 reviews) and reviews are older or less detailed; it scores a perfect 0/5 in the overall rating, indicating limited data and experience. The high NPS and recent satisfaction signals favor Crave.

Edge: Crave Interactive.

How Much Do AeroGuest and Crave Cost?

AeroGuest does not publicly list pricing, suggesting a bespoke or enterprise-focused model. It typically involves direct negotiations, often with no implementation fee, but clarity requires direct contact.

Crave charges a straightforward $400 setup fee, with no monthly charges or hidden costs, making its pricing transparent and predictable. Both solutions are premium offerings, but Crave’s clear upfront pricing allows easier budgeting.

What Type of Hotel Should Use AeroGuest?

• Hotels that want to fully automate guest onboarding, check-in, check-out, and communication.
• Teams aiming to reduce front desk workload with digital keys and self-service options.
• Properties seeking deep PMS and hardware integrations.
• Hotels prioritizing pre-arrival upselling and personalized guest profiles.

Not ideal if your hotel has a limited budget or primarily needs F&B engagement tools without full operational automation.

What Type of Hotel Should Use Crave?

• Hotels emphasizing guest engagement through food and beverage services.
• Properties looking to add mobile ordering in-venue, with QR codes and multi-menu capabilities.
• Hotels that value user-friendly interfaces for both guests and staff.
• Resorts, inns, or boutique hotels that want to increase F&B sales and streamline service.

Not ideal if your hotel primarily needs PMS integration or operational automation rather than guest-facing engagement.

AeroGuest vs Crave: The Bottom Line for Hotels

AeroGuest is a comprehensive, automation-centric guest app with extensive integrations, making it ideal if your hotel seeks to streamline operations and reduce manual tasks. Its features support full digital guest journeys, from check-in to loyalty, with a focus on automation and system integration.

Crave is a highly rated, engagement-focused platform excelling in F&B and guest interaction within the hotel environment. Its strengths lie in mobile ordering, QR codes, and intuitive interfaces, making it perfect for hotels aiming to boost on-site sales and guest satisfaction.

Choose AeroGuest if operational efficiency and automation are your top priorities. Opt for Crave if maximizing guest engagement and F&B revenue is more aligned with your hotel’s strategy.

This comprehensive comparison aims to clarify which platform aligns with your hotel’s needs, helping you make an informed, confident decision.