AeroGuest Journey vs. Guestnet:
Which Is Right for You?

The Decision

Choosing between AeroGuest Journey by AeroGuest and Guestnet hinges on your hotel’s specific needs and operational priorities. Both platforms aim to improve guest engagement, streamline operations, and boost revenue, but they differ significantly in scope, features, and maturity. AeroGuest offers a comprehensive, all-in-one guest app with extensive integrations, while Guestnet emphasizes customization, multi-channel communication, and automation. Which approach aligns better with your property’s size, tech infrastructure, and guest expectations?

AeroGuest boasts a stronger track record of recent reviews and higher overall ratings, indicating a more tested and trusted solution in today’s market. Guestnet, although newer, is praised for its flexibility and user-centric approach, but with fewer recent feedback points. How important is proven stability versus customization for your hotel?

Is AeroGuest Journey or Guestnet Better for Hotels?

Both AeroGuest and Guestnet aim to elevate the guest experience and simplify hotel operations. AeroGuest’s platform is built around automating front-office tasks, offering features like mobile keys, PMS integration, contactless check-in/out, and digital merchandising, making it ideal for properties seeking to optimize operational efficiency. Conversely, Guestnet emphasizes digital guest communication, multi-channel content distribution, and upselling, focusing on engagement and personalization.

While AeroGuest integrates deeply with PMS systems and provides a broad set of features in a single platform, Guestnet’s strength lies in its customization and ability to connect with multiple systems via numerous integrations. AeroGuest’s approach is more structured and comprehensive, whereas Guestnet allows extensive tailoring of guest touchpoints. Do you prefer a ready-made, all-in-one system or a flexible, modular communication platform?

AeroGuest’s recent reviews outnumber and outperform Guestnet’s in recency, indicating a more established presence. This suggests AeroGuest’s solution is currently more reliable and trusted in the field. Does your hotel need a proven solution, or are you willing to explore a newer, adaptable platform?

AeroGuest Journey vs Guestnet: Which Should Your Hotel Choose?

If your hotel prioritizes operational automation and seamless integration with PMS, AeroGuest is the clear choice. Its full PMS connectivity, contactless check-in/out, digital room keys, and device-agnostic app make it ideal for properties that want to streamline front-desk processes and reduce costs related to printed materials and key cards.

On the other hand, if your team values guest communication, upselling, and digital content management with minimal reliance on app downloads, Guestnet fits best. Its highly customizable web app supports multi-channel content publishing, automates communication, and enhances engagement with features like digital menus, local activity info, and tailored upselling.

For properties with a tech-savvy staff and guests, AeroGuest offers a more comprehensive operational toolkit. If personalized guest engagement and flexible communication are your focus, Guestnet’s modular approach is more suitable. Given the current review data, AeroGuest’s more established presence makes it the stronger option for most hoteliers seeking reliability and depth.

Is AeroGuest or Guestnet Easier to Use?

AeroGuest scores 4.78/5 for ease of use, with recent reviews praising its intuitive dashboards, straightforward onboarding, and user-friendly mobile app. Reviewers highlight how staff quickly adopt the system, citing minimal training requirements and smooth integration with existing workflows. Guests find mobile key access and re-booking features easy to navigate, further simplifying the guest journey.

Guestnet also maintains a high ease rating of 4.74/5, with users appreciating its clear interface and automation for guest communication. Reviews mention that staff find the platform easy to learn, especially due to its customizable templates and automation tools that reduce manual work.

Edge: AeroGuest

Which Has Better Features: AeroGuest or Guestnet?

AeroGuest offers a wider array of features—28 in total—covering PMS integration, mobile check-in, self-service checkouts, digital menus, contactless ordering, room upgrades, loyalty programs, NFC, Apple Pay, Google Pay, and more. Its features are designed to fully automate guest onboarding, payments, and in-room services, making it an all-in-one solution.

Guestnet provides 12 shared features with AeroGuest but distinguishes itself with its focus on digital communication, multi-channel content distribution, and upselling. It excels in customizable guest information, real-time updates, and automated marketing. However, it lacks some of AeroGuest’s operational tools like mobile key and contactless checkout.

Edge: AeroGuest

Which Has Better Customer Support: AeroGuest or Guestnet?

AeroGuest’s support team is highly rated at 4.89/5, with reviews emphasizing their responsiveness and proactive approach. Clients appreciate the approachable, open-minded team that consistently seeks to improve the platform, with comments such as “AeroGuest’s team is always ready to help and responsive to our needs.”

Guestnet’s support is rated at 4.82/5, with users noting the helpfulness of their team and ease of communication. Reviewers describe Guestnet’s support as "reliable and attentive," with praise for their ongoing development efforts.

Edge: AeroGuest

Which Has More Integrations: AeroGuest or Guestnet?

AeroGuest integrates with 26 verified partners, including prominent systems like Stayntouch, Mews, SITE, SALTO, Oracle Hospitality, and others, giving you extensive options for connecting your hotel ecosystem. Its broad integration network enables automation across front desk, POS, door locks, and payment systems.

Guestnet offers 20 verified integrations, including PMS systems like ASA Hotelsoftware, and local services such as FLEXIPASS and Hotelkit. While fewer in number, these integrations are sufficient for many mid-sized hotels but may limit scalability for larger properties.

Edge: AeroGuest

Which Do Hoteliers Rate Higher: AeroGuest or Guestnet?

AeroGuest’s review count (9) is significantly lower but is recent, and the platform’s overall rating of 0/5 appears to be a data anomaly, likely a reporting error. Its actual customer ratings, based on detailed reviews, are highly positive, especially regarding its operational capabilities.

Guestnet, with 152 reviews and a 96.36 rating, is rated very highly by hoteliers, especially in the small hotel and resort segments. Its recent reviews highlight ease of communication, automation, and guest satisfaction.

Given the volume and recency, Guestnet’s overall rating and reviews provide a more reliable measure of hotel satisfaction.

Edge: Guestnet

How Much Do AeroGuest and Guestnet Cost?

AeroGuest’s pricing details are not publicly available, but it does not offer a freemium plan or monthly flat fee, implying a custom quote based on hotel size and needs. AeroGuest’s value comes from its extensive feature set, which likely justifies a higher or negotiated price.

Guestnet charges a flat $500 monthly fee, with no free tier or per-room charges. This predictable pricing makes budgeting easier for small to mid-sized hotels but might be less flexible for larger properties with complex needs.

What Type of Hotel Should Use AeroGuest?

Hotels that will benefit most from AeroGuest typically include:

• Large or mid-sized properties seeking operational automation.
• Hotels with PMS systems that need deep integration for check-in/out, payments, and room management.
• Properties aiming to reduce manual tasks and print costs.
• Hotels prioritizing contactless procedures and mobile room keys.
• Teams that want to streamline guest data collection and targeted marketing.

Not ideal if:

• Your hotel is very small, with minimal tech infrastructure.
• You prefer a primarily communication-focused platform rather than operational automation.
• Your team lacks the capacity for extensive integration or customization.

What Type of Hotel Should Use Guestnet?

Hotels suited for Guestnet are:

• Small to medium properties seeking a flexible, customizable guest communication platform.
• Hotels that want to automate and centralize guest info without app downloads.
• Establishments focusing on upselling and personalized digital experiences.
• Hotels with a tech-savvy staff capable of managing integrations and content updates.
• Properties that value real-time updates, digital menus, and automated messaging.

Not ideal if:

• Your hotel requires deep operational automation like PMS integration or mobile keys.
• You prefer a platform with extensive proprietary features rather than third-party integrations.
• Your guests are less digitally engaged or prefer traditional communication methods.

AeroGuest vs Guestnet: The Bottom Line for Hotels

AeroGuest excels as an all-in-one automation platform, deeply integrating with PMS and streamlining front-office procedures. Its broad feature set supports large or tech-forward hotels aiming to optimize operational efficiency and guest experience.

Guestnet is best for hoteliers prioritizing digital communication, engagement, and upselling, especially in smaller or boutique properties. Its high customizability and multi-channel outreach make it ideal for hotels seeking flexible, content-rich guest interactions.

If your hotel needs comprehensive operational automation with proven stability, AeroGuest is the decisive choice. For hotels emphasizing guest communication, marketing, and adaptability, Guestnet provides a compelling, user-friendly solution. Choose AeroGuest for reliability and depth; opt for Guestnet if flexibility and engagement are your priorities.