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AeroGuest Journey
4.7 (11 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
AeroGuest Journey
Unranked in Hotel Guest Apps
To make time for what matters.
94% recommended by 16 hotels
AeroGuest has 0 reviews from Poland so we’re unable to verify that they operate in your local market.
What is AeroGuest?
Founded in 2016 | Headquarters in | 40 employees
AeroGuest Journey is a comprehensive guest engagement platform designed to enhance the guest experience in the hospitality industry. By automating key hotel operations, AeroGuest Journey ensures a seamless process from booking to check-out. The platform is customizable to reflect your hotel’s unique brand, allowing guests to use the AeroGuest App for various functionalities. These include in-app chat for direct communication with staff, access to room service menus, and a digital room key feature for smartphone-based entry. Moreover, it provides guests with essential information about the hotel and surrounding areas, fostering a more connected and enriched stay.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of AeroGuest products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
AeroGuest Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
AeroGuest Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by AeroGuest
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
AeroGuest's Provided Description:
"AeroGuest is setting a new hospitality standard by building the leading digital solution that automates hotel operations and facilitates a seamless guest journey from start to end. Fully customised to reflect your brand, the AeroGuest App offers a gateway for guests to deeply engage with your hotel's unique world. Enhance guest-staff interactions with in-app chat, introduce them to all that your hotel and its surrounding neighborhood offer, showcase your room service menu, and ensure they have all essential information always at their fingertips, including the digital room key to open the room with their own smartphone."
FAQs
AeroGuest Journey Alternatives
Not sure if AeroGuest is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
AeroGuest Mobile Key
Hotel Keyless Entry Systems
Ar AeroGuest we automate and simplify hotel operations and provide a seamless guest experience. We provide a digital platform that facilitates an exceptional guest journey from start to end.
Q1 '26 Hotel Guest Apps Survey Insights
Is AeroGuest a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 18
Mid-sized
95%
(218)
Duve is commonly considered an alternative to AeroGuest for Mid-sized hotels due to its comprehensive guest communication features and upselling capabilities, although some users note that customization for specific branding and seamless integrations can be improved.
Mid-sized
95%
(218)
#1
of 18
Duve is commonly considered an alternative to AeroGuest for Mid-sized hotels due to its comprehensive guest communication features and upselling capabilities, although some users note that customization for specific branding and seamless integrations can be improved.
Rank
Hotel type
Popular alternatives
#1
of 19
Boutique Hotels
94%
(222)
Duve is commonly considered an alternative to AeroGuest for boutique hotels due to its focus on streamlining the check-in process with user-friendly communication tools that enhance guest interactions, though some reviews note the occasional need for improved customization options.
#1
of 16
City Center Hotels
95%
(219)
Duve is commonly considered an alternative to AeroGuest for City-Center-Hotel hotels due to its comprehensive platform that enhances guest communication and operational efficiency through streamlined check-in processes and an intuitive guest app, although further integration with PMS systems could improve functionality.
Boutique Hotels
94%
(222)
#1
of 19
Duve is commonly considered an alternative to AeroGuest for boutique hotels due to its focus on streamlining the check-in process with user-friendly communication tools that enhance guest interactions, though some reviews note the occasional need for improved customization options.
City Center Hotels
95%
(219)
#1
of 16
Duve is commonly considered an alternative to AeroGuest for City-Center-Hotel hotels due to its comprehensive platform that enhances guest communication and operational efficiency through streamlined check-in processes and an intuitive guest app, although further integration with PMS systems could improve functionality.
Rank
Region
Popular alternatives
#1
of 18
Europe
93%
(225)
Duve is commonly considered an alternative to AeroGuest for Europe hotels due to its efficient guest communication and customizable upselling capabilities, though both platforms are evaluated for their need for deeper integration with property management systems.
Europe
93%
(225)
#1
of 18
Duve is commonly considered an alternative to AeroGuest for Europe hotels due to its efficient guest communication and customizable upselling capabilities, though both platforms are evaluated for their need for deeper integration with property management systems.
Rank
Country
Popular alternatives
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AeroGuest Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, AeroGuest Journey is the #70 most trending product in the Hotel Guest Apps category (out of 92) and the #2173 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAeroGuest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
AeroGuest Pricing
Pricing Available By Request
AeroGuest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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No matching results
Compare AeroGuest to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if AeroGuest is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
8
A step in the right direction to become more digitalized and comunicate with our gusets in the way they are use to in other areas in life.
Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)
Verified
2 years ago
Down to earth people. helpful, easy doing, answere quickly, a fealing that they are clouse to you. easy, comunicative, professionals.
United Arab Emirates
United Arab Emirates
Hotel Manager
Large Hotel
10
Aeroguest an Hotel Guest App used for contactless and online check in #app #communicate #download #checkin #contactless #mobile #lines #wait #lobby front desk #check-out
Service Manager from 50-74 room Boutique in Copenhagen (Denmark)
Verified
3 years ago
To enhance your hotel guests' experience, we invite you to download the AEROGUEST APP. This app allows you to conveniently check in online, select your preferred room, use a digital key and check out all within the app. Additionally, you can use the app to communicate with the hotel and access all the information you need in one place. As a...
Denmark
Denmark
Service Manager
Mid-Sized Hotel
10
Very user-friendly for both guests and us as users.
Försäljningschef from 100 to 199 room Luxury Hotel in Varberg (Sweden)
Verified
3 years ago
The decreasing queue at the hotel's reception at both check-in and departure. Easy for the guest to pay before arrival. The digital key is also very popular.
Sweden
Sweden
Försäljningschef
Large Hotel
10
Great Tool
from 100 to 199 room Boutique in Copenhagen (Denmark)
Verified
3 years ago
The teamwork approach the Company has to solving any property unique issues or challenges together we have always been able to figure a way out. Easy to use dash boards and searching.
Denmark
Denmark
Large Hotel
10
Cool hotel tool
Hotel manager from 50-74 room Bed & Breakfast & Inn in Aarhus (Denmark)
Verified
3 years ago
Fantastic tool. It makes check in/out very easy and smooth. You don't spend extra time at the front desk. Everything is in your AeroGuest app. Even the key that you easy can share with your partner. Amazing :-)
Denmark
Denmark
Hotel manager
Mid-Sized Hotel
9
Great for the business guest who travels a lot
Hotel Manager from 100 to 199 room Boutique in Copenhagen (Denmark)
Verified
3 years ago
Mobile key directly in the app - Contactless check-in for guests who are regularly on the move and knows what they want
Denmark
Denmark
Hotel Manager
Large Hotel
10
Seamless Guest experience
General Manager from 75-99 room Bed & Breakfast & Inn in Copenhagen (Denmark)
Verified
4 years ago
I like the way the app is build. It is clear to me, that this solution was created by Hospitality people to Hospitality people. The check-in proces is easy to use, and the choose room feature is perfect and a no brainer to use. I wonder why the hotel industry have been lost so many years. Thank you to Aeroguest for making hospitality mobile...
Denmark
Denmark
General Manager
Mid-Sized Hotel
8
Mobile possibilities for guest and hotellier alike.
System and Application Manager from 100 to 199 room Boutique in Helsinki (Finland)
Verified
4 years ago
Our experience is that mobility brings another level of media, application, option for our guest to enjoy their hotel visits, as well as for us hotelliers have the opportunity to cater to the more mobile "savy" guests. Also the possibility to create additional revenue by upselling, room service etc. are a big plus.
Finland
Finland
System and Application Manager
Large Hotel
8
Easy reception-less mobile check in and key access
System administrator from 200 to 499 room Branded Hotel in Ullared (Sweden)
Verified
4 years ago
AeroGuest provides a great service for busy guests that want easy access to their accommodation without "unneccesary" queueing or reception interactions. Especially useful for unstaffed receptions, check in out of reception opening hours or where the reception is located away from the accommodation.
Sweden
Sweden
System administrator
Large Hotel
10
Contactless precheck in. Especially post pandemic, guests behaviours and demands have been changed and contactless service ever than before.
Director of FOH from 500+ room Bed & Breakfast & Inn in London (United Kingdom)
Verified
4 years ago
Hotel guests information, upsell room through Choose the room option, introduction for hotel felicities before guests arrival. Mobile key option
United Kingdom
United Kingdom
Director of FOH
X-Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
In our new collaboration, AeroGuest and Loopon isn't just selling a service together; we're curating an unparalleled guest journey offering hotels to stay true to their brand whilst getting the most value from the systems they use. It's not just any collab; it's a seamless guest experience from booking to checkout that lands in insights and feedback that assists hotels elevating their experiences!
Showing all answers to: "What does this product or service do well?"
In our new collaboration, AeroGuest and Loopon isn't just selling a service together; we're curating an unparalleled guest journey offering hotels to stay true to their brand whilst getting the most value from the systems they use. It's not just any collab; it's a seamless guest experience from booking to checkout that lands in insights and feedback that assists hotels elevating their experiences!
AeroGuest is a great tool if you want to enhance guest experience and to streamline guest journey. Hoteliers can benefit from this app on multiple levels, it is a great addition to the tech stack. Also, the app is easy to use and it has many features/functions. Guests are able to use the mobile check-in & out, use the app as a room key, scan their IDs and many-many more.
For a hassle-free hotel booking experience, I recommend utilizing the Aeroguest app. Its intuitive interface and wide-ranging selection of hotels allow for effortless navigation and accommodation selection.
User friendly, smooth guest journey. Fully integrated with VingCard Visionline (server based) and Vostio (cloud based) access management. Integrated VingCard mobile keys. Good, pro-active customer support.
Perfect combination with our IoT mobile key for all hotel lock brands. Love the way how Aeroguest is looking at the future, open minded people open for new solutions which benefit the hotel industry.
Question:
What differentiates this product or service from the competition?
Answer:
AeroGuest are taking huge steps forward and will outperform the competition is they continue on this journey in the same speed. They offer everything from pre-checkin registration to payments and digital keys. They also have a "Choose your room" feature which is out of this world!
Showing all answers to: "What differentiates this product or service from the competition?"
AeroGuest are taking huge steps forward and will outperform the competition is they continue on this journey in the same speed. They offer everything from pre-checkin registration to payments and digital keys. They also have a "Choose your room" feature which is out of this world!
I think AeroGuest is unique in its wide range of features in which it helps hoteliers monitor guest journey and revenue. The 2-way integration with HotelTime PMS provides a fully digital platform for both guests and hoteliers. The integration process was smooth and well organised, and the team is always quick to respond to any enquiries.
The Aeroguest app stands out for its selection of accommodations and its user-friendly interface. With the app's easy-to-use search and filter functions, users can quickly find and book the perfect hotel for their needs and budget.
Fully integrated with the latest Assa abloy / VingCard technologies. Smooth guest journey with seamless integrations between devices, web and app. Tackles all needs with regards to PMS integration, check-in/out, payment, access control and much more. Plus a very nice team to deal with as a partner. :)
Future proof, webapp based. Perfect integration and a very good customer support. We made an integration in a couple of weeks, with other vendors it will make months or years. They know how to make integrations
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Book a demo and experience it yourself. If you're a hotelier with a hotel that would like to save in on admin hours and maybe doesn't need a classic front desk - this is the go-to solution you've been waiting for!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Book a demo and experience it yourself. If you're a hotelier with a hotel that would like to save in on admin hours and maybe doesn't need a classic front desk - this is the go-to solution you've been waiting for!
I would advise to consider the app not as an extra cost but as an extra help that will take huge amount of admin work off their staffs' shoulders which is crucial, especially when everyone is struggling with staffing.
Based in the integration we have done and in the test performed I can confirm that this app is a good option for hoteliers if they want to use an app that besides other interesting functions is also able to open btle locks in an efficient and safe way.
Have a serious look at what AeroGuest can bring to modernise your guest journey, to support your operations, to offer digital keys and to bring you upselling opportunities. When talking to the Aeroguest team, I am sure you will come up with new ideas about which you might have never thought about yet.
If you are looking for a webapp solution for your hotel guests, then Aeroguest can be of great help. The company has an enxcellent support and development team. Just try it and we are sure that Aeroguest will help your hotel.
Recommended by
Mathias Sabel
Chief Commercial Officer
@
Loopon
Julianna Hochsmann
Business Development Executive - UK
@
HotelTime
Javier Juan
Product Manager
@
Onity
Jeroen Coesmans
Managing Director
@
ASSA ABLOY GLOBAL SOLUTIONS
Dolf Mulder
CEO
@
Hotek
Mathias Sabel
Chief Commercial Officer
@
Loopon
Julianna Hochsmann
Business Development Executive - UK
@
HotelTime
Javier Juan
Product Manager
@
Onity
Jeroen Coesmans
Managing Director
@
ASSA ABLOY GLOBAL SOLUTIONS
Dolf Mulder
CEO
@
Hotek
Ashley Porter
Head of Sales
@
Booking Factory
Kim Spolén
Director Infor Hospitality Nordics
@
Infor
Jan Hejny
CEO
@
HotelTime
Astthor Thorhallsson
Director of Hotel Operations
@
Godo
Arne Hasselmann
[email protected]
@
ASSA ABLOY Global Solutions
Are you a consultant or vendor that recommends AeroGuest?
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Support
Unverified
AeroGuest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
0.0/5
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