AeroGuest Check-in vs. MyStay Check in:
Which Is Right for You?

The Decision

Choosing between AeroGuest Check-in and MyStay Check-in hinges on your hotel’s specific needs and operational priorities. Both platforms aim to streamline contactless check-in processes, but they differ in features, support, and market presence. AeroGuest boasts a higher overall rating and more recent reviews, indicating stronger current customer satisfaction. Which platform aligns better with your hotel’s strategic goals?

Quick Verdict

MyStay Check-in has a more extensive review base—40 reviews compared to AeroGuest’s 11—and all recent reviews are positive, reinforcing its reliability and ongoing support. While AeroGuest offers unique features like ID verification and multi-lingual support, MyStay’s ease of use, guest communication, and upselling capabilities make it an attractive choice. With more recent feedback and a higher NPS score, MyStay is the more dependable option right now.

Is AeroGuest or MyStay Better for Hotels?

Both AeroGuest and MyStay target contactless check-in, aiming to reduce queues and improve guest experience. AeroGuest stands out with features like device agnosticism, document scanning, and pre-arrival upselling, making it suitable for hotels prioritizing automation and security. MyStay emphasizes ease of use, automated communication, and bill management, making it ideal for hotels seeking simplicity and operational efficiency.

While AeroGuest integrates with more property management systems (14+), MyStay’s wider integration (30 verified partners) offers broader options. Yet, AeroGuest’s recent reviews are sparse, with no new feedback in the past six months, raising questions about its current support quality. Which features matter most to your hotel—security and automation or ease and communication?

AeroGuest vs MyStay: Which Should Your Hotel Choose?

If your hotel needs a robust self-service platform with advanced security features like ID verification, document scanning, and PCI compliance, AeroGuest is the logical pick. It suits properties that want to automate pre-arrival processes and offer personalized room selection, especially in luxury or boutique segments. AeroGuest’s integration with numerous PMS systems ensures it can fit into complex tech stacks.

Conversely, if your team values simplicity, fast onboarding, and strong guest communication, MyStay is the better fit. Its streamlined platform supports automated messaging, online payments, and digital check-in/out, ideal for mid-sized hotels or properties focused on operational savings. With a higher review count and recent positive feedback, MyStay’s reliability is well-established.

Is AeroGuest or MyStay Easier to Use?

MyStay’s UI scores higher at 4.91/5 compared to AeroGuest’s 4.77/5, reflecting its intuitive interface and straightforward setup. Hoteliers praise MyStay for quick onboarding and smooth integration, making staff adoption easier. AeroGuest’s onboarding score (4.6/5) is still strong, but some reviews hint at a slightly steeper learning curve due to its broader feature set.

Customer support ratings favor MyStay at 4.93/5, with reviewers noting prompt assistance and continuous improvements. AeroGuest’s support is also solid at 4.77/5, but recent reviews are lacking, which could suggest less active engagement currently. Edge: MyStay.

Which Has Better Features: AeroGuest or MyStay?

AeroGuest offers 15 features exclusive to its platform, including ID verification, multi-lingual support, document scanning, pre-registration, and hotel website check-in portals. These enable deeper automation and security, catering to upscale hotels requiring comprehensive guest screening and customization.

MyStay provides 10 unique features, such as guest segmentation, room upgrade merchandising, multi-channel delivery, ancillary product merchandising, and A/B testing. These features enhance marketing, upsell, and communication strategies, suitable for properties aiming to maximize revenue via targeted offers.

Shared features like online check-in, digital forms, and payments are present in both. AeroGuest’s broader feature set makes it more versatile for complex needs, but MyStay’s focus on marketing and communication tools provides a strong advantage for revenue-focused hotels. Edge: AeroGuest.

Which Has Better Customer Support: AeroGuest or MyStay?

MyStay’s customer support scores slightly higher at 4.93/5, with reviews highlighting quick, helpful responses and active ongoing updates. Hotel managers appreciate how the support team quickly resolves issues and implements user feedback, which boosts confidence in its reliability.

AeroGuest’s support rating is also strong at 4.77/5, but recent feedback is limited, making it harder to gauge current responsiveness. Some users report satisfaction, but the lack of recent reviews means support performance might have changed. Edge: MyStay.

Which Has More Integrations: AeroGuest or MyStay?

Both platforms boast broad integration options, with AeroGuest connected to 26 verified partners, including major property management systems, channel managers, and access control providers. MyStay, with 30 verified partners, slightly edges out AeroGuest and also includes well-known integrations like SiteMinder, Oracle Hospitality, and Winhotel.

Shared integrations include HotelTime, apaleo, and Little Hotelier, ensuring compatibility with common hotel systems. MyStay’s wider network may offer more flexibility for hotels with diverse tech stacks or specific third-party requirements. Edge: MyStay.

Which Do Hoteliers Rate Higher: AeroGuest or MyStay?

MyStay has a significantly larger review base—40 reviews compared to AeroGuest’s 11—and all recent reviews are positive, with a 98% likelihood to recommend and an NPS of 9.8/10. Hotels across segments, especially serviced apartments and boutique hotels, rate it highly for ease, support, and value.

AeroGuest’s reviews, all from the past, are overwhelmingly positive but limited in number. Its 5/5 ratings in all reviews suggest satisfaction, yet the scarcity of recent feedback introduces uncertainty. For current performance, MyStay wins.

How Much Do AeroGuest and MyStay Cost?

Both products are priced at a base fee of $400.00, with no freemium options, monthly flat fees, or implementation charges reported. This straightforward pricing makes comparison simple, but consider additional costs for extra integrations or custom features.

What Type of Hotel Should Use AeroGuest?

• Hotels that prioritize advanced automation, security, and customization, such as luxury or boutique properties, will benefit from AeroGuest’s extensive feature set.
• Teams seeking to integrate ID verification, document scanning, and pre-arrival upselling should lean toward AeroGuest.
• Not ideal if your hotel prefers a simple setup or has limited IT resources, as AeroGuest’s broader feature set could be more complex to implement initially.
• Not ideal if your hotel operates in regions with fewer PMS integrations or seeks a quick deployment without extensive customization.

What Type of Hotel Should Use MyStay?

• Hotels aiming to reduce front-desk staff costs significantly while maintaining a high level of guest service—like serviced apartments, mid-sized hotels, or resorts—should consider MyStay.
• Teams that want a quick-to-deploy platform with strong communication, online payments, and upselling capabilities will find MyStay most effective.
• Not ideal if your property needs extensive security features like ID verification or complex pre-arrival forms, which AeroGuest excels at.
• Not ideal if your operation relies heavily on deep integration with specific niche systems not supported by MyStay.

The Bottom Line for Hotels

Core Difference: AeroGuest is a feature-rich, security-oriented platform designed for hotels needing deep automation and customization. MyStay is simpler, more user-friendly, and focused on operational efficiency and guest engagement.

When to Choose AeroGuest: If your hotel values advanced guest screening, multi-lingual support, and extensive customization options, AeroGuest’s superior feature count and focus on automation make it the right choice. Its integrations with high-end access and property management systems suit upscale properties.

When to Choose MyStay: If your priority is quick onboarding, effortless guest communication, and cost-effective upselling, MyStay’s ease of use and broader recent support make it the clear winner. It is ideal for properties looking to streamline operations without complex setups.

Final Verdict: Given the larger, more recent review base and higher satisfaction scores, MyStay Check-in is the more reliable and current choice for most hotels. AeroGuest remains valuable for those requiring advanced automation and security features, but its support and review activity lag behind.

Note: This comprehensive comparison provides a clear, fact-based overview to help your team make an informed decision. Consider your property type, operational priorities, and technical infrastructure when choosing the right solution.