AeroGuest Check-in

4.7 (13 REVIEWS)

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AeroGuest Check-in

4.7 (13 REVIEWS)

Unranked in Contactless Check-in

To make time for what matters

AeroGuest has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, AeroGuest Check-in is the #3 most trending product in the Contactless Check-in category (out of 73) and the #281 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

AeroGuest’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About AeroGuest Check-in
Founded in 2016 | Headquarters in | 40 employees
From anywhere at any time, AeroGuest online check-in ensures guests tackle all the essentials ahead of time using their own device. From filling out the registration form and signing your Terms of Stay to room selection and payment, so when they step into your hotel, they are set to savor every moment of their stay. With our two-way integration to 14+ Property Management Systems, Mobile Access providers, Channel Managers, and Payment providers we provide you with the highest level of automation, removing the time-consuming administrative & repetitive tasks. Simply, we make time for what matters. 😉

Capabilities

Pre-Stay: Check-in, registration, room selection & payment

In-Stay: Mobile key, messaging, requests and mobile ordering

Post Stay: Checkout, payment, loyalty and reputation management

AeroGuest Communication

AeroGuest Payments

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

AeroGuest Average AeroGuest

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Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.

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Hotelier Rating

Excellent
12
Very Good
3
Average
1
Poor
0
Terrible
0

Property Size

  • Medium (3)
  • Large (6)
  • X-Large (5)

Country

  • Denmark
    Denmark
    (9)
  • United Kingdom
    United Kingdom
    (3)
  • Sweden
    Sweden
    (3)
  • Finland
    Finland
    (1)

Region

  • Europe
    Europe
    (16)
8

A step in the right direction to become more digitalized and comunicate with our gusets in the way they are use to in other areas in life.

Hotel Manager from 25-49 room Luxury Hotel in (Sweden)

Verified
6 months ago
Down to earth people. helpful, easy doing, answere quickly, a fealing that they are clouse to you. easy, comunicative, professionals.
Country Sweden
Hotel Manager
Medium Hotel
10

Aeroguest an Hotel Guest App used for contactless and online check in #app #communicate #download #checkin #contactless #mobile #lines #wait #lobby front desk #check-out

Service Manager from 50-74 room Boutique in København (Denmark)

Verified
9 months ago
To enhance your hotel guests' experience, we invite you to download the AEROGUEST APP. This app allows you to conveniently check in online, select your preferred room, use a digital key and check out all within the app. Additionally, you can use the app to communicate with the hotel and access all the information you need in one place. As a...
Country Denmark
Service Manager
Medium Hotel
10

Great Tool

from 100 to 199 room Boutique in København (Denmark)

Verified
11 months ago
The teamwork approach the Company has to solving any property unique issues or challenges together we have always been able to figure a way out. Easy to use dash boards and searching.
Country Denmark
Large Hotel
7

Seamless guest experience from booking to post stay

Host from in København (Denmark)

Verified
14 months ago
We are excited to partner with AeroGuest to make the guest experience at our Residence even smoother and more convenient. As we are not a classic hotel, it was important for us to find a solution that allows us to operate the hotel without staff during the evening and nights. The mobile solution makes it possible for our guests to skip the...
Country Denmark
Host
9

Great for the business guest who travels a lot

Hotel Manager from 100 to 199 room City Center Hotel in København (Denmark)

Verified
18 months ago
Mobile key directly in the app - Contactless check-in for guests who are regularly on the move and knows what they want
Country Denmark
Hotel Manager
Large Hotel
10

Seamless Guest experience

General Manager from 75-99 room Boutique in København (Denmark)

Verified
2 years ago
I like the way the app is build. It is clear to me, that this solution was created by Hospitality people to Hospitality people. The check-in proces is easy to use, and the choose room feature is perfect and a no brainer to use. I wonder why the hotel industry have been lost so many years. Thank you to Aeroguest for making hospitality mobile...
Country Denmark
General Manager
Large Hotel
8

Mobile possibilities for guest and hotellier alike.

System and Application Manager from 500+ room City Center Hotel in Helsinki (Finland)

Verified
2 years ago
Our experience is that mobility brings another level of media, application, option for our guest to enjoy their hotel visits, as well as for us hotelliers have the opportunity to cater to the more mobile "savy" guests. Also the possibility to create additional revenue by upselling, room service etc. are a big plus.
Country Finland
System and Application Manager
X-Large Hotel
10

Contactless precheck in. Especially post pandemic, guests behaviours and demands have been changed and contactless service ever than before.

Director of FOH from 200 to 499 room Bed & Breakfast & Inn in London (United Kingdom)

Verified
2 years ago
Hotel guests information, upsell room through Choose the room option, introduction for hotel felicities before guests arrival. Mobile key option
Country United Kingdom
Director of FOH
X-Large Hotel
10

Fantastic Service Enhancemnt

Front of House Manager from 200 to 499 room Boutique in London (United Kingdom)

Verified
2 years ago
AeroGuest provides full, two way integration with PMS. System efficiently handles payments , check-ins , check-outs as well as communication with guests. Mobile key is by far the most loved function of the system - your phone becomes your room key. Ability to re-book via app is great for direct bookings conversion. System allowed us to redu...
Country United Kingdom
Front of House Manager
X-Large Hotel
10

AeroGuest - Contactless Check In made simple and easy

Assistant Director from 200 to 499 room Luxury Hotel in (United Kingdom)

Verified
2 years ago
Quick and Easy, Efficient, User Friendly. Easy to navigate around the App, Convenient, Modern - Ability to select a room!!
Country United Kingdom
Assistant Director
X-Large Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

In our new collaboration, AeroGuest and Loopon isn't just selling a service together; we're curating an unparalleled guest journey offering hotels to stay true to their brand whilst getting the most value from the systems they use. It's not just any collab; it's a seamless guest experience from booking to checkout that lands in insights and feedback that assists hotels elevating their experiences!

Question:

What differentiates this product or service from the competition?

Answer:

AeroGuest are taking huge steps forward and will outperform the competition is they continue on this journey in the same speed. They offer everything from pre-checkin registration to payments and digital keys. They also have a "Choose your room" feature which is out of this world!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Book a demo and experience it yourself. If you're a hotelier with a hotel that would like to save in on admin hours and maybe doesn't need a classic front desk - this is the go-to solution you've been waiting for!

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 9 recommend
Recommended by
RecommendationAvatar
Mathias Sabel Chief Commercial Officer @ Loopon
RecommendationAvatar
Julianna Hochsmann Business Development Executive - UK @ HotelTime
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Javier Juan Product Manager @ Onity
RecommendationAvatar
Jeroen Coesmans Managing Director @ ASSA ABLOY GLOBAL SOLUTIONS
RecommendationAvatar
Dolf Mulder CEO @ Hotek
RecommendationAvatar
Mathias Sabel Chief Commercial Officer @ Loopon
RecommendationAvatar
Julianna Hochsmann Business Development Executive - UK @ HotelTime
RecommendationAvatar
Javier Juan Product Manager @ Onity
RecommendationAvatar
Jeroen Coesmans Managing Director @ ASSA ABLOY GLOBAL SOLUTIONS
RecommendationAvatar
Dolf Mulder CEO @ Hotek
RecommendationAvatar
Ashley Porter Head of Sales @ Booking Factory
RecommendationAvatar
Kim Spolén Director Infor Hospitality Nordics @ Infor
RecommendationAvatar
Jan Hejny CEO @ HotelTime
RecommendationAvatar
Astthor Thorhallsson Director of Hotel Operations @ Godo
RecommendationAvatar
Arne Hasselmann [email protected] @ ASSA ABLOY Global Solutions
RecommendationAvatar
Alasdair Fawcett Business Manager, SiteMinder Ecosystem @ SiteMinder
RecommendationAvatar
Borja Ganzarain Brand - Communications & Content Marketing @ SALTO Systems
Are you a consultant or vendor that recommends AeroGuest? Leave a recommendation

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Support

Unverified

AeroGuest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

94%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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