AeroGuest Check-in
4.7 (12 REVIEWS)
HT Score
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Julianna, Javier, Jeroen + 8 more experts recommend AeroGuest
Read RecommendationsAeroGuest Check-in
Unranked in Contactless Check-in
To make time for what matters.
95% recommended by 18 hotels
The Landmark London, Placemakr, Arthur Hotels & 15 others
AeroGuest has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Ratings Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, AeroGuest Check-in is the #4 most trending product in the Contactless Check-in category (out of 68) and the #238 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAeroGuest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About AeroGuest Check-in
Founded in 2016 | Headquarters in | 40 employees
At AeroGuest we automate and simplify hotel operations and provide a seamless guest experience.
We provide a digital platform that facilitates an exceptional guest journey from start to end.
Capabilities
Pre-Stay: Check-in, registration, room selection & payment
Pre-Stay: Check-in, registration, room selection & payment
Couple of days before the guests arrive, they will receive an email invitation to start the online check-in. Pre-stay features include: Web Check-in Sign terms of stay, Choose Room, Pre-Arrival Extra's, Payment
In-Stay: Mobile key, messaging, requests and mobile ordering
In-Stay: Mobile key, messaging, requests and mobile ordering
With AeroGuest App, your guests are ready to go straight to their room and unlock the door with their mobile. The key can easily be shared with roommates. In-stay features include: Digital Key, Share Mobile Key, Chat Communication, Room Service and Content Experiences.
Post Stay: Checkout, payment and loyalty
Post Stay: Checkout, payment and loyalty
On the day of departure, your guests can quickly check-out through the app in addition to: Mini Bar Payment, Join Hotel Loyalty Program, Rebook Stay and Direct Bookings.
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
Pricing
Pricing Available By Request
AeroGuest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
AeroGuest doesn’t have any case studies available
References
"AeroGuest provides a seamless touch free check in process even before arriving at the hotel and with the opportunity to choose your own room. Skip all queues and get to the room directly. The application includes several features to personalize the stay."
Johan Åsell
COO @
Brøchner Hotels
"AeroGuest provides full, two way integration with PMS. System efficiently handles payments , check-ins , check-outs as well as communication with guests. Mobile key is by far the most loved function of the system - your phone becomes your room key. Ability to re-book via app is great for direct bookings conversion. System allowed us to reduce expense of printing registration cards and purchase of key cards. Approachable, open-minded and innovative team at AeroGuest strives for continuous improvement of the product."
Kasia Nitek
Front Office & Reservations Manager @
K West Hotel & Spa
"SALTO has long delivered a variety of access control solutions for hospitality that pack a powerful technological punch - such as integrating with companies like AeroGuest to maximize the digital experience with a future-proof next-generation door lock smart solutions that adds a touch of sophistication and security to any hotel environment."
Borja Ganzarain
Brand & Content Marketing Strategy Manager @
SALTO Systems
"The One Stop Shop mobile solution by AeroGuest gave our hotel a whole new approach to enhanced guest service together with brand new revenues. Especially from the Choose Room Feature."
Frederik Møller
Generel Manager @
Ligula Hospitality Group AB
Featured Customers
More Products by AeroGuest
Hotelier Rating
10
Aeroguest an Hotel Guest App used for contactless and online check in #app #communicate #download #checkin #contactless #mobile #lines #wait #lobby front desk #check-out
Service Manager from 50-74 room Boutique in København (Denmark)
Verified
1 months ago
To enhance your hotel guests' experience, we invite you to download the AEROGUEST APP. This app allows you to conveniently check in online, select your preferred room, use a digital key and check out all within the app. Additionally, you can use the app to communicate with the hotel and access all the information you need in one place. As a...
Denmark
Denmark
Service Manager
Medium Hotel
10
Great Tool
from 100 to 199 room Boutique in København (Denmark)
Verified
3 months ago
The teamwork approach the Company has to solving any property unique issues or challenges together we have always been able to figure a way out. Easy to use dash boards and searching.
Denmark
Denmark
Large Hotel
7
Seamless guest experience from booking to post stay
Host from in København (Denmark)
Verified
6 months ago
We are excited to partner with AeroGuest to make the guest experience at our Residence even smoother and more convenient. As we are not a classic hotel, it was important for us to find a solution that allows us to operate the hotel without staff during the evening and nights. The mobile solution makes it possible for our guests to skip the...
Denmark
Denmark
Host
9
Great for the business guest who travels a lot
Hotel Manager from 100 to 199 room City Center Hotel in København (Denmark)
Verified
11 months ago
Mobile key directly in the app - Contactless check-in for guests who are regularly on the move and knows what they want
Denmark
Denmark
Hotel Manager
Large Hotel
10
Seamless Guest experience
General Manager from 75-99 room Boutique in København (Denmark)
Verified
13 months ago
I like the way the app is build. It is clear to me, that this solution was created by Hospitality people to Hospitality people. The check-in proces is easy to use, and the choose room feature is perfect and a no brainer to use. I wonder why the hotel industry have been lost so many years. Thank you to Aeroguest for making hospitality mobile...
Denmark
Denmark
General Manager
Large Hotel
8
Mobile possibilities for guest and hotellier alike.
System and Application Manager from 500+ room City Center Hotel in Helsinki (Finland)
Verified
13 months ago
Our experience is that mobility brings another level of media, application, option for our guest to enjoy their hotel visits, as well as for us hotelliers have the opportunity to cater to the more mobile "savy" guests. Also the possibility to create additional revenue by upselling, room service etc. are a big plus.
Finland
Finland
System and Application Manager
X-Large Hotel
10
Contactless precheck in. Especially post pandemic, guests behaviours and demands have been changed and contactless service ever than before.
Director of FOH from 500+ room City Center Hotel in (United Kingdom)
Verified
2 years ago
Hotel guests information, upsell room through Choose the room option, introduction for hotel felicities before guests arrival. Mobile key option
United Kingdom
United Kingdom
Director of FOH
X-Large Hotel
10
Fantastic Service Enhancemnt
Front of House Manager from 200 to 499 room City Center Hotel in (United Kingdom)
Verified
2 years ago
AeroGuest provides full, two way integration with PMS. System efficiently handles payments , check-ins , check-outs as well as communication with guests. Mobile key is by far the most loved function of the system - your phone becomes your room key. Ability to re-book via app is great for direct bookings conversion. System allowed us to redu...
United Kingdom
United Kingdom
Front of House Manager
X-Large Hotel
10
AeroGuest - Contactless Check In made simple and easy
Assistant Director from 200 to 499 room Luxury Hotel in (United Kingdom)
Verified
2 years ago
Quick and Easy, Efficient, User Friendly. Easy to navigate around the App, Convenient, Modern - Ability to select a room!!
United Kingdom
United Kingdom
Assistant Director
X-Large Hotel
10
Increased guest experience
Hotel Manager from 75-99 room Resort in Skodsborg (Denmark)
Verified
2 years ago
- gives our guests the option of choosing a contact free hotel experience
- no lines at check-in/check-out with the digital room key option
- communication platform for personal communication, offers etc.
- choose room function
and much more!!!!
Denmark
Denmark
Hotel Manager
Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
AeroGuest is a great tool if you want to enhance guest experience and to streamline guest journey. Hoteliers can benefit from this app on multiple levels, it is a great addition to the tech stack. Also, the app is easy to use and it has many features/functions. Guests are able to use the mobile check-in & out, use the app as a room key, scan their IDs and many-many more.
Showing all answers to: "What does this product or service do well?"
AeroGuest is a great tool if you want to enhance guest experience and to streamline guest journey. Hoteliers can benefit from this app on multiple levels, it is a great addition to the tech stack. Also, the app is easy to use and it has many features/functions. Guests are able to use the mobile check-in & out, use the app as a room key, scan their IDs and many-many more.
For a hassle-free hotel booking experience, I recommend utilizing the Aeroguest app. Its intuitive interface and wide-ranging selection of hotels allow for effortless navigation and accommodation selection.
User friendly, smooth guest journey. Fully integrated with VingCard Visionline (server based) and Vostio (cloud based) access management. Integrated VingCard mobile keys. Good, pro-active customer support.
Perfect combination with our IoT mobile key for all hotel lock brands. Love the way how Aeroguest is looking at the future, open minded people open for new solutions which benefit the hotel industry.
Excellent app, allows guests to scan ID, sign, choose their room and so much more.
Hoteliers can offer extras and upgrade rooms.
Staff are brilliant and very helpful.
The app is very easy to use for guests.
Question:
What differentiates this product or service from the competition?
Answer:
I think AeroGuest is unique in its wide range of features in which it helps hoteliers monitor guest journey and revenue. The 2-way integration with HotelTime PMS provides a fully digital platform for both guests and hoteliers. The integration process was smooth and well organised, and the team is always quick to respond to any enquiries.
Showing all answers to: "What differentiates this product or service from the competition?"
I think AeroGuest is unique in its wide range of features in which it helps hoteliers monitor guest journey and revenue. The 2-way integration with HotelTime PMS provides a fully digital platform for both guests and hoteliers. The integration process was smooth and well organised, and the team is always quick to respond to any enquiries.
The Aeroguest app stands out for its selection of accommodations and its user-friendly interface. With the app's easy-to-use search and filter functions, users can quickly find and book the perfect hotel for their needs and budget.
Fully integrated with the latest Assa abloy / VingCard technologies. Smooth guest journey with seamless integrations between devices, web and app. Tackles all needs with regards to PMS integration, check-in/out, payment, access control and much more. Plus a very nice team to deal with as a partner. :)
Future proof, webapp based. Perfect integration and a very good customer support. We made an integration in a couple of weeks, with other vendors it will make months or years. They know how to make integrations
AeroGuest offers loads of automated features to reduce hoteliers time doing repetitive manual tasks.
Guests can interact with the hotel, choose their rooms, add any extras, pay for their rooms/extras, then check themselves in and open their rooms all from their phones.
Its truly amazing!
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would advise to consider the app not as an extra cost but as an extra help that will take huge amount of admin work off their staffs' shoulders which is crucial, especially when everyone is struggling with staffing.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would advise to consider the app not as an extra cost but as an extra help that will take huge amount of admin work off their staffs' shoulders which is crucial, especially when everyone is struggling with staffing.
Based in the integration we have done and in the test performed I can confirm that this app is a good option for hoteliers if they want to use an app that besides other interesting functions is also able to open btle locks in an efficient and safe way.
Have a serious look at what AeroGuest can bring to modernise your guest journey, to support your operations, to offer digital keys and to bring you upselling opportunities. When talking to the Aeroguest team, I am sure you will come up with new ideas about which you might have never thought about yet.
If you are looking for a webapp solution for your hotel guests, then Aeroguest can be of great help. The company has an enxcellent support and development team. Just try it and we are sure that Aeroguest will help your hotel.
Add AeroGuest to your software stack to offer guests a seamless experience in managing their stay all whilst reducing your workload.
It really is a win win situation for everyone, especially at a time when hoteliers are struggling with staffing.
Recommended by
Julianna Hochsmann
Business Development Executive - UK
@
HotelTime
Javier Juan
Product Manager
@
Onity
Jeroen Coesmans
Managing Director
@
ASSA ABLOY GLOBAL SOLUTIONS
Dolf Mulder
CEO
@
Hotek
Ashley Porter
Head of Sales
@
Booking Factory
Julianna Hochsmann
Business Development Executive - UK
@
HotelTime
Javier Juan
Product Manager
@
Onity
Jeroen Coesmans
Managing Director
@
ASSA ABLOY GLOBAL SOLUTIONS
Dolf Mulder
CEO
@
Hotek
Ashley Porter
Head of Sales
@
Booking Factory
Kim Spolén
Director Infor Hospitality Nordics
@
Infor
Jan Hejny
CEO
@
HotelTime
Astthor Thorhallsson
Director of Hotel Operations
@
Godo
Arne Hasselmann
[email protected]
@
ASSA ABLOY Global Solutions
Alasdair Fawcett
Business Manager, SiteMinder Ecosystem
@
SiteMinder
Borja Ganzarain
Brand - Communications & Content Marketing
@
SALTO Systems
Are you a consultant or vendor that recommends AeroGuest?
Leave a recommendation
Posts
AeroGuest
2 months ago
Aeroguest Completes The Full Circle Of Automated Guest Management
AeroGuest
6 months ago
How to Unlock the Future of Hospitality with Digital Keys
AeroGuest
6 months ago
AeroGuest Builds an Advanced Communication Platform
AeroGuest
7 months ago
Introducing AeroGuest Payments: Make Payment Automation a Priority
AeroGuest
1 year ago
Online Check-in Creating More Space for Personal Interaction
AeroGuest
1 year ago
How Hotel Owners Can Benefit from Mobile Tech Tools
AeroGuest
1 year ago
Where is Mobile Hospitality Headed?
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Support
Unverified
AeroGuest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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