AeroGuest Check-in

Ranked 9 (out of 56) in Contactless Check-in

Contactless Check-in

We Drive Mobile Commerce in Hospitality Globally

Ratings Snapshot

Certificate of Excellence
Read 6 reviews
100%
Recommend
HTR Score icon
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #9 out of 56 in Contactless Check-in

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

AeroGuest’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Boutiques 2 verified reviews
    100%
  • Resorts 1 verified reviews
    100%
  • Luxury Hotels 1 verified reviews
    100%
  • City Center Hotels 1 verified reviews
    100%

AeroGuest Check-in Overview

AeroGuest Check-in Overview

AeroGuest catalyze mobile adoption, conduct mobile guest user interfaces and handle all payment transactions. We're an end-to-end SaaS mobile commerce platform connected to the entire hospitality industry. AeroGuest creates a seamless digital guest experience through next level mobile hospitality. Our mobile solutions ensure an exceptional guest experience and provide new revenue streams for your...

About AeroGuest View website

Founded in 2016 | Headquarters in | 40 employees

AeroGuest catalyze mobile adoption, conduct mobile guest user interfaces and handle all payment transactions. We're an end-to-end SaaS mobile commerce platform ...

Other Products by AeroGuest

Integrates with

  • Property Management Systems
  • Business Intelligence
  • Channel Managers
Browse integrations (22 verified)

What customers love about AeroGuest Check-in

Like 100% recommend

COO

Seamless touch free check in process even before arriving at the hotel and with the opportunity to choose your own room. Skip all ques and get to the room directly. The application includes several features to personaliz...

Hotel Manager

Aeroguest makes hotel stay complete. Working together, the setup was made easily. We saw an impressive conversion of guests using Aeroguest very fast. The timing of cooperation could not have been better now that COVID...

Hotel Manager

- gives our guests the option of choosing a contact free hotel experience - no lines at check-in/check-out with the digital room key option - communication platform for personal communication, offers etc. - choose roo...

Assistant Director

Quick and Easy, Efficient, User Friendly. Easy to navigate around the App, Convenient, Modern - Ability to select a room!!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

AeroGuest is an outstanding mobile guest app with many features that outperform most other options available on the market, including seamless payment integration. It's incredibly well designed (both UI and UX), very well usable and can really make a difference to every guest's hotel stay. The integ...

by Jan Hejny (HotelTime) on April 14, 2022

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

AeroGuest's set of features is extensive and supposed to cover the full guest journey including fully digital check-in and payment gateway integration. All of the modules work seamlessly, which is not common and with very deep PMS integration.

by Jan Hejny (HotelTime) on April 14, 2022

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The way AeroGuest is able to enhance the guest journey, while possibly generating upsell revenue at the same time, is something, that is in the current hotel tech landscape quite unique. Hotels' communication with guest pre-arrival isn't usually very thorough but it's already a period that can influ...

by Jan Hejny (HotelTime) on April 14, 2022

See more answers (4)
User avatar image User avatar image User avatar image
+ 2 recommend
Recommended by

Features

Other

10/21 features

Want to go behind the scenes and see how AeroGuest Check-in works?

Clients & references

References & testimonials

Testimonial avatar
The One Stop Shop mobile solution by AeroGuest gave our hotel a whole new approach to enhanced guest service together with brand new revenues. Especially from the Choose Room Feature.
Frederik Møller Generel Manager at the Ligula Hospitality Group AB
Testimonial avatar
AeroGuest provides a seamless touch free check in process even before arriving at the hotel and with the opportunity to choose your own room. Skip all queues and get to the room directly. The applicat...
Johan Åsell COO at the Brøchner Hotels

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • Denmark
  • United Kingdom

6 Verified AeroGuest Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

April 26, 2022

AeroGuest Check-in Review: Seamless Guest experience

General Manager from Boutiques in København (Denmark)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like the way the app is build. It is clear to me, that this solution was created by Hospitality people to Hospitality people. The check-in proces is easy to use, and the choose room feature is perfect a...

What do you dislike or think could be improved?

Aeroguest is still a rarely "new" product, meaning that there will always be ways to improve and difficulties to overcome, all theese problems have been solved very quick and with understanding.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 07, 2022

AeroGuest Check-in Review: Fantastic Service Enhancemnt

Front of House Manager from City Center Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

AeroGuest provides full, two way integration with PMS. System efficiently handles payments , check-ins , check-outs as well as communication with guests. Mobile key is by far the most loved function of th...

What do you dislike or think could be improved?

Looking forward to trying the newly developed in-room dinning / mobile ordering function of the system , which in the future should offer an integration with POS at the property.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Apr 07, 2022 Nikolai K. from AeroGuest replied:
 Great working with hotels who embrace to future :-) 

April 06, 2022

AeroGuest Check-in Review: AeroGuest - Contactless Check In made simple and easy

Assistant Director from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Quick and Easy, Efficient, User Friendly. Easy to navigate around the App, Convenient, Modern - Ability to select a room!!

What do you dislike or think could be improved?

Move away from text messages when reaching out to guests - Email is more user friendly and is seen as a more reliable source to the person receiving the message

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Apr 06, 2022 Nikolai K. from AeroGuest replied:
 The Landmark is a fantastic five-star hotel in London. AeroGuest now supports both Text Messaging an... 

February 02, 2021

AeroGuest Check-in Review: Increased guest experience

Hotel Manager from Resorts in Skodsborg (Denmark)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- gives our guests the option of choosing a contact free hotel experience - no lines at check-in/check-out with the digital room key option - communication platform for personal communication, offers et...

What do you dislike or think could be improved?

- more integrations with other suppliers in the hospitality industry; taxi, gift vouchers etc. - improved in-room folder with information: opening hours, room service etc.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
arrow review On Apr 06, 2022 Nikolai K. from AeroGuest replied:
 Kurhotel Skodsborg is a very cool spa hotel in Copenhagen. The hotel is utilizing all the AeroGuest ... 

February 01, 2021

AeroGuest Check-in Review: Aeroguest makes hotel stay complete

Hotel Manager from Other in København (Denmark)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Aeroguest makes hotel stay complete. Working together, the setup was made easily. We saw an impressive conversion of guests using Aeroguest very fast. The timing of cooperation could not have been bette...

What do you dislike or think could be improved?

I know that Aeroguest is working hard to be integrated with as many PMS’s as possible. Next thing for Aeroguest could be to work as the hotel’s POS system – minibar, lobby sale etc.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Apr 06, 2022 Nikolai K. from AeroGuest replied:
 We work hard to develop new features. Today both Minibar, Pre-Arrival Extras, and Room Service are d... 

January 21, 2021

AeroGuest Check-in Review: 1st Class mobile Hospitality

COO from Boutiques in København (Denmark)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Seamless touch free check in process even before arriving at the hotel and with the opportunity to choose your own room. Skip all ques and get to the room directly. The application includes several featur...

What do you dislike or think could be improved?

I think that improved chat functionality outside the back-end solution for easier handling of requests from a hotel operator perspective.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Apr 06, 2022 Nikolai K. from AeroGuest replied:
 Good point,- we're integrating to WhatsApp. 

Pricing

Monthly subscription (/room/month)
Less than $3/room/month
Commission or Revenue Share

Recent News & Content

Recent press releases

Profile empty

AeroGuest doesn’t have any recent company updates, news or announcements

Resources & reports

Profile empty

AeroGuest doesn’t have any free e-books or reports available

Popular AeroGuest Check-in Integrations

View all (22 AeroGuest Integrations)