Aiosell - Property Management System vs. NewBook (PMS):
Which Is Right for You?

The Decision

Choosing the right Property Management System (PMS) can significantly impact your hotel's operations, guest experience, and revenue. Both Aiosell and NewBook aim to streamline management and boost bookings, but they diverge in features, user feedback, and market presence. Your decision depends on your hotel’s size, segment, and specific operational needs. Do you want a more comprehensive, automation-heavy platform or a user-friendly, booking-focused system?

Aiosell boasts a larger review base and recent feedback, making it the more tested solution. However, NewBook's higher overall rating and positive recent reviews highlight its strengths. Which aligns better with your hotel’s priorities?

Is Aiosell or NewBook Better for Hotels?

Aiosell offers an all-in-one hotel ERP with over 25 shared features and 24 unique modules, including advanced automation, online check-in, and real-time status updates. It is designed for properties seeking a fully integrated solution that covers reservations, channel management, housekeeping, and revenue optimization. Its affordability ($100/month) makes it attractive for independent hotels and vacation rentals.

In contrast, NewBook focuses on simplicity and user experience, with a more limited feature set but high ratings—4.75/5 overall and 5/5 for customer support. It’s particularly suitable for small to mid-sized properties like boutique hotels, motels, and vacation parks that prioritize ease of use and core management features over extensive automation. Do you need a broad ERP or a straightforward booking system?

Aiosell’s extensive automation, module variety, and global reach make it suitable for hotels aiming for comprehensive management. Meanwhile, NewBook’s focus on intuitive design and excellent support suits properties that value simplicity and responsive backing. Which aligns better with your hotel’s operational complexity?

Aiosell vs NewBook: Which Should Your Hotel Choose?

If your hotel requires a deeply integrated platform with automation, dynamic pricing, and extensive channel management, go with Aiosell. Its suite of 49 features, including transaction emails, task management, PCI and GDPR compliance, and drag-and-drop tap chart, caters to hotels needing a robust, all-in-one solution. Its large review count, over 36 recent reviews, affirms its reliability.

If your hotel prioritizes ease of use, personalized guest communication, and excellent support, NewBook is ideal. Its 16 verified reviews, with a near-perfect customer support rating, demonstrate its dedication to user satisfaction. It’s best for properties that want straightforward booking management, including boutique hotels, resorts, and short-term rentals.

For hotels that need a full ERP with automation and advanced revenue tools, Aiosell is the stronger choice. Conversely, if your team seeks a simple, supportive platform focusing on booking and guest communication, NewBook should be your pick.

Is Aiosell or NewBook Easier to Use?

Aiosell’s user interface is highly praised for its intuitiveness, with a 4.75/5 ease of use rating based on user feedback. Many users mention its accessible design, minimal supervision needed, and simple management of reservations and housekeeping. Onboarding is rated at 4.79/5, and staff adoption appears smooth despite its extensive features.

NewBook also scores high at 4.69/5 in ease of use, with reviews citing its straightforward setup and staff-friendly dashboards. Users appreciate its intuitive booking portal and the ability to customize views, making daily operations stress-free. Support staff are noted for their prompt, knowledgeable assistance.

Edge: Aiosell, given its slightly higher ratings and more recent positive reviews emphasizing ease of use and onboarding.

Which Has Better Features: Aiosell or NewBook?

Aiosell offers 49 features, including automated reminders, integrated ID scanners, online check-in, task management, real-time reporting, and rules-based room assignment—many of which are absent in NewBook. It also provides PCI and GDPR compliance, a drag-and-drop tape chart, and automated space optimization, making it a comprehensive management suite.

NewBook provides 25 shared features, complemented by five unique features like guest CRM, guest profiles, spa & wellness modules, gift vouchers, and on-premise management. Its features focus more on booking, communication, and specific property types, not extensive automation.

Edge: Aiosell, with its broader and more advanced feature set designed for comprehensive hotel management.

Which Has Better Customer Support: Aiosell or NewBook?

Aiosell’s support team scores 4.75/5, with reviews highlighting responsive and effective assistance, even with its smaller user base. Customers praise its quick resolution times and helpful onboarding, which is crucial for complex systems.

NewBook shines with a perfect 5/5 customer support rating, with reviews emphasizing prompt, knowledgeable, and dedicated support staff that help hotels maximize the platform. Many users mention that their support experience is a key reason they recommend NewBook.

Edge: NewBook, thanks to its higher customer support rating and consistent praise for its support team.

Which Has More Integrations: Aiosell or NewBook?

Aiosell has 12 verified partners, including key integrations like STAAH, Oracle Hospitality, and Hotelogix, with shared partners like SiteMinder. Its integrations cover channel management, POS, and other hotel operations, but fewer than NewBook.

NewBook offers 16 verified partners, including major industry players like TripAdvisor, Revinate, and PriceLabs. It also supports OTA syndication and additional tools for guest communication and revenue management, providing a broader integration ecosystem.

Edge: NewBook, with more verified partners and broader integration options.

Which Do Hoteliers Rate Higher: Aiosell or NewBook?

Aiosell’s review count (36) is higher, with recent reviews mainly from European, Asian, and American properties, but overall ratings are low at 0/5, reflecting limited user feedback and potential issues with reliability or interface. Its NPS score of 9.64/5 suggests high likelihood to recommend among those who review it.

NewBook’s 16 reviews, all recent, average 4.75/5, with property types including boutique hotels, resorts, and vacation rentals. Its 5/5 customer support and strong positive sentiment make it a preferred choice for small to mid-sized properties.

Edge: NewBook, based on higher ratings, recent reviews, and consistent positive feedback.

How Much Do Aiosell and NewBook Cost?

Aiosell’s pricing starts at $100 per month with no additional implementation or trial fees, offering affordability for small to medium properties. Its flat monthly fee simplifies budgeting without surprises.

NewBook’s base price is $1,000, with no mention of ongoing monthly fees, implying a higher initial investment but potentially more extensive features or support. Pricing details for larger or customized setups are not specified, but it appears geared toward properties with bigger budgets.

What Type of Hotel Should Use Aiosell?

• Hotels seeking a fully integrated ERP covering reservations, channel management, and automation.
• Properties that value automation, dynamic pricing, and extensive reporting.
• Hotels that want a low-cost system with robust features.
• Vacation rentals, extended stays, and boutique hotels needing centralized management.

Not ideal if you prefer a simple booking platform or have limited operational complexity.

What Type of Hotel Should Use NewBook?

• Small to mid-sized hotels, boutique properties, and vacation parks.
• Teams that prioritize intuitive interfaces and excellent support.
• Hotels that aim for straightforward booking management, guest communication, and reporting.
• Properties that value customization and responsive onboarding.

Not ideal if you require extensive automation, ERP modules, or advanced revenue management features.

The Bottom Line for Hotels

Aiosell is a comprehensive, automation-rich PMS suitable for hotels needing full ERP integration and dynamic revenue tools. Its affordability and modular features make it attractive for properties looking for a one-stop management platform.

NewBook excels in user-friendliness, support, and a strong booking engine, making it ideal for boutique hotels, resorts, and properties that prioritize simplicity and dedicated service. Its broader integration ecosystem and recent positive reviews make it a reliable choice for smaller to mid-sized hotels.

If your hotel needs a broad, automated management system with extensive features, Aiosell is the way to go. For hotels seeking an easy-to-use, well-supported platform with excellent booking and communication tools, NewBook is your best choice.